Total 1,867 Manager customer service job vacancies in Singapore

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Other duties as assigned

Requirements:

• At least a Diploma in holder
• Min 2 years of experience in Customer Service field

JOB DESCRIPTION

We are looking for a detail-oriented Service Manager to manage our service department and handle customer service interactions, reports, deployment/installation and repairs. The Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, end users and third-party vendors.

JOB RESPONSIBILITIES

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Helping to train new employees in company procedures.
• Maintain strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes

JOB REQUIREMENTS

• Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related field work
• Proven work experience as a service manager or relevant role
• Excellent leadership, communication and customer service skills
• Strong creative thinking and problem-solving skills
• Computer literacy (MS Office and databases) and good organizational skills
• Organized, efficient, and results-driven
• Works well under pressure and manages stressful situations with ease

Training and Product Development Manager [Beauty Service Sector]

Key Responsibilities:

Product Development and Testing:

• Research and identify market trends, customer preferences, and competitor offerings to inform product development strategies.
• Coordinate product testing procedures to ensure quality, efficacy, and safety standards are met.
• Negotiate pricing and contractual agreements with suppliers and manufacturers to optimize product costs and maintain profitability.
• Develop pricing strategies that align with market demands and competitive positioning.

Training Programs:

• Develop and execute comprehensive training programs for new hires on company treatment steps, SOPs, grooming standards, and professional conduct. Work closely with outlet managers and the sales director to coordinate training schedules, ensuring new hires seamlessly transition into their roles.
• Collaborate with outlet managers and sales director to schedule new hires for training and integrate them into their roles seamlessly.
• Advise new hires and existing staff on grooming standards and professional conduct aligned with the brand image.
• Oversee training on the proper usage and benefits of beauty products, ensuring staff can effectively communicate this information to customers.

Staff Development:

• Assess existing staff skills and performance to identify areas for improvement.
• Conduct regular performance reviews for staff, providing constructive feedback and identifying areas for improvement.
• Implement upskilling programs to enhance the skills of current staff with the goal of promoting internal talent.

Documentation:

• Maintain accurate and up-to-date documentation of training materials, SOPs, product development, and employee performance records.

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Qualifications:

• Bachelor's degree in a relevant field (e.g., beauty management, business, human resources).
• Proven experience in developing and conducting training programs in the beauty industry.
• Strong interpersonal and communication skills.
• Ability to collaborate with multiple stakeholders, including outlet managers and the sales director.
• Knowledge of grooming standards, industry best practices, and product development processes.
• Excellent organizational and time-management skills.

Position Description:

The Client Service Manager acts as a primary business contact between the client and the company. The CSM builds and maintains business relationship to encourage new and repeated business opportunities. The CSM is expected to meet the client’s need and communicate it and ensure the completion of it.

Responsibilities:

• Establish professional relationships with the assigned customer accounts.
• Understanding of company’s product service, and effectively communicate the available offerings to the client.
• To assess, clarify, and validate customer needs on an ongoing basis.
• Contract renewals for an existing client.
• Responsible for all client communications.
• Ensure quality standards and client expectations are met.
• Ensure that client issues are dealt with in an efficient manner, informing the team.
• Prepare proposal, handle invoices and responsible for payment collections.
• Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within the project.
• Communicates the client's interests to the team.
• Provide regular two-way communication between the client and the company
• Prepare weekly reports on calls and other activities to the immediate manager.

Requirements:

• Minimum A Level holders
• Proficient in Microsoft Office application and network
• Excellent in Account Management skills to maintain and enhance customer relationships
• Ability to manage time and prioritize in effective manner
• Pro-active and self-driven
• Excellent oral communication skills
• Plans and carries out responsibilities with minimal direction.

Responsibilities

• Develop and maintain good relationships with customers
• Development and execute effective trade activities to drive sales growth of assigned brands
• Responsible for maintaining and negotiating acceptable trading terms with all key accounts
• Ensure listing strategy for all new products
• Develop and create marketing promotional activities to boost sales
• Provide suggestion or improvement measures on strategic and tactical action plan in response to market changes
• Responsible for Sales Planning and Forecasting activities to support the business.
• Work with sales teams to plan, develop, coordinate and execute sales strategies to achieve sales objectives.
• Conduct market research and competitive intelligence analysis
• Monitor and gather feedback on promotional campaigns for improvements
• Work with Sales Manager in identification of new growth opportunities.
• Evaluate new opportunities in researching market size and potential of tie-ups with key accounts.
• Prepare monthly/quarterly sales performance report.
• Ensure correct and proper documentation in all deals with key accounts.

Requirements

• Min Diploma in Business Administration/ Sales & Marketing/Mechanical/Electrical Engineering
• Experience in LIFT/ELEVATOR companies
• Has a extensive good network connection

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

At GDP, we aim to help pets live better, make pet ownership easier, and the pet industry a little more accountable.

We are a team of go-getters with big audacious dreams and are constantly on the lookout for visionaries who aren’t afraid of challenging the pet industry norms together. If you’re ready to get hustling in a no-toxic environment with like-minded people - let’s connect.

RESPONSIBILITIES:

The Customer Operations Manager role oversees the management of customers and all customer-related operational matters, including but not limited to:

- Being a loud and strong advocate of responsible pet ownership

- Processing refunds, order amendments and delivery instructions accurately

- Attending to email, phone call and walk-in enquiries in a prompt and professional manner

- Ensuring strong compliance with existing business and customer-related processes

- Generating weekly reports and KPIs to ensure customer satisfaction is met

- Demonstrating flexibility in undertaking additional operational duties or ad hoc assignments as needed

REQUIREMENTS:

- If you find a deep sense of purpose in helping people and enjoy establishing goals toward a greater good such as elevating petcare standards in Singapore, you will enjoy and thrive in this role

- Able to solve problems and deal with new or difficult situations easily

- Enjoy meeting people and building relationships

- Able to thrive and grow in a fast paced start up environment

- Able to work independently and manage time effectively

- Able to work effectively with co-workers and external partners to achieve win-win outcomes

- A positive and cheerful personality would go a long way

- Experience in e-commerce and pet supplies is a plus

PERKS OF JOINING US:

- Central and accessible location at 240 Macpherson Road

- Insurance, medical and performance benefits

- Attractive staff discount on all purchases

- Clear career progression path & skills upgrade training

- Strong purpose, coaching & performance driven culture

- Flexi work from home schemes if required

- Independently-owned business built on a flat, empowering organisational structure

- Build your career with one of the best rated company in SG pet care vertical

Interested applicants may apply with a comprehensive resume and expected salary. We regret that only shortlisted candidates will be notified.

Overview

You will oversee the Quality Service Management (QSM) function of the organisation and ensure its efficient running and operations. You will be working closely with the Director of Operations to seek to achieve a high standard in service quality for the organisation through continuously uplifting service standards on the ground.

Responsibilities

• Drive service in line with organizational goals.
• Develop, monitor and review the organisational service framework.
• Build and maintain a culture that energizes and recognizes service professionals, and foster a culture of learning, improvement and innovation to deliver quality service.
• Identify organizational service gaps, and develop interventions and curate training to address the gaps.
• Plan organization-wide service quality initiatives and events to continually improve service standards.
• Develop organizational-wide service indicators for compliance.
• Work with stakeholders to improve organizational standings at national level surveys and accolades.
• Oversee the management of feedback, complaints, compliments and appeals. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Work with internal and external partners to execute special projects and advise in the area of service experience and customer journey.

Requirements

• Preferably degree, preferably in Service, Hospitality and/or Healthcare-related disciplines.
• Preferably 7 years of relevant experience in Quality Service in a healthcare setting.
• Strong knowledge and experience in customer relations management and quality service management.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Ailing

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253

Location: Central

Position: Restaurant Services Manager(F&B Industry/Japanese speaking) (Job ID:18798)

Job Description

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirement

• 3-5 years of experience in F&B/retail or hospitality sectors, in a restaurant manager or assistant restaurant manager capacity
• Advanced conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Interested applicants please send your resume to Calista (R22104418) with email subject header "Job Application for Restaurant Services Manager(F&B Industry/Japanese speaking) (Job ID:18798)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Please find Privacy Policy Agreement from the below link.

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Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

• Basic Salary UP$4000 + Monthly & Annually Commission + Allowance

• Variable Bonus + Excellent Welfare & Benefits

• Working location at Clementi

• Working Hours: Monday – Saturday: 9am - 6pm (one weekday off every two weeks)

• Well Established Distributor & Fabricator Company (Window Blinds / Curtain etc.)

Job Scope

• Develop and execute sales strategies to meet sales targets and expand the customer base.
• Measuring job sites, sketch product application layouts and provide estimates for clients
• Prepare the quotations on our online CRM platform and present the quote clearly to clients
• Attract and engage customers with creative offerings and launch sales programs.
• Oversee customer issues and manage escalated customer complaints with sensitivity and expertise to ensure an exceptional customer experience.
• Be the main contact with the client to arrange all logistics including deciding on the installation date, applying for renovation permit, and preparing the required paperwork to complete the project.

Requirement

• Diploma / Degree in Business or relevant discipline
• 3 – 5 years of experience in sales or customer service related role

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Mon to Fri 8.30am to 5.30pm
• Basic + AWS + VB + Allowances Provided
• Great Career Progression

Job Details

• Support Sales and Service Manager to achieve business objectives.
• Work closely with all Asst. Manager/Technical director to propose new business opportunity within existing clients.
• Explore new service opportunity by maintaining good relationship with client.
• Understand client needs and expectation.
• Take note of any complaints/feedback from client and work with Asst. manager to resolve any outstanding issues.
• Explore new services with components OEM for partnership to provide better and profitable services to existing client.
• Control and manage operations to have the best return and profit.
• Preparation of yearly DRUPS overhaul quotation and costing.
• Preparation of yearly Engine overhaul quotation and costing.
• Preparation of yearly preventative maintenance contract quotation and costing.
• Preparation of all adhoc works quotation and costing.
• Ensure purchase order are issued prior to commence of any related works.
• Timely update service sales report.

Requirements

• Will be require to travel oversea to meet client.
• Experience in Sales would be additional advantage.
• Proficient in Microsoft Office

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chong Kar Howe

EA Personnel Reg. No.: R23117793

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

Interested applicants are invited to apply directly at our NTU Career Portal.

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Position Summary:

The Customer Service Leader for Electronics & Industrial (E&I) will lead a team of Customer Service Representatives (CSRs). This role is pivotal in driving business growth, enhancing customer experience, improving productivity, and fostering team development. Responsibilities include managing day-to-day operations, implementing customer service strategies, and leading transformative initiatives towards a technology-driven, customer-focused service approach. This position reports to the Asia Pacific Customer Service Leader and is a member of the Asia Pacific Customer Service Leadership Team.

Position Responsibilities:

• As part of the Asia Pacific regional customer service leadership team, set regional priorities and objectives in alignment with Global Customer Service, Business, and corporate goals. Plan and facilitate meetings and key spearhead initiatives.
• Set and achieve team objectives in line with regional priorities and be accountable for team results.
• Plan and manage day-to-day operations and key order-to-cash processes.
• Serve as an escalation point for customer service, customers, business, and adjacent functions concerns and issues.
• Coach and develop CSRs, enhancing their skills and capabilities.
• Advance business and product knowledge within the team.
• Develop succession and career progression plans in line with individual development plans.
• Plan and manage key processes including hiring, recruiting, rewards and recognition, performance partnership, budget control, governance, and approvals.
• Balance workload distribution among CSRs based on expertise, customer needs, and employee wellbeing.
• Build and manage efficient schedules and backup processes to meet commitments and ensure business continuity. Ensure adequate training for backups.
• Establish, monitor, and analyze key performance indicators, identifying and addressing gaps. Sponsor improvement projects and mentor improvement teams.
• Collaborate with regional and global workstreams to facilitate the use of the latest technologies, tools, systems, and processes for capability enhancement and process improvement.
• Collaborate with regional and global training teams to facilitate training and assess its impact on productivity and contribution.
• Ensure seamless coordination with adjacent functions for a superior customer experience.
• Collaborate with local businesses to understand issues and initiatives and incorporate insights into team decisions, policies, and practices.
• Participate in commercial and customer activities (e.g. customer visits, meetings, leadership engagements, etc.) to gain customer and market insights (service agreements, strategies, policies, practices, etc.)
• Design and manage processes and tools for consistent and efficient decision-making (e.g., supply constraints, product substitutions, customer expediting, etc.). Engage global and regional resources as needed.
• Ensure SOX compliance and adherence to internal controls in team activities and documentation. Execute Controls, Compliance, and Risk (CC&R) sign-offs.
• Coordinate with Audit on CC&R Reports, conducting checks and reviews as needed.

Education and Work Experience Requirements:

• Bachelor's Degree required.
• Green or Black Belt Certification or equivalent preferred.
• At least 5 years’ experience in a Customer Service or related role
• Additional experience in supply chain or logistics

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

We are currently seeking an exceptional Customer Success Manager to join our dynamic team. This role is pivotal in driving customer adoption and success for F5 Distributed Cloud solutions. The ideal candidate will possess technical acumen, a customer-centric mindset, and excellent communication skills.

Sounds interesting? Read on!

What You'll Do:

• Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.
• Maintain a deep understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.
• Help customers consistently achieve their business outcomes with success plans.
• Conduct Quarterly Business Reviews with customers to align services with their strategic goals.
• Monitor adoption and utilization trends, providing recommendations based on risk and business needs.
• Conduct periodic customer health-checks to assess satisfaction and take action to ensure high retention rates.
• Identify renewal risks and collaborate with internal teams for successful renewals.
• Drive customer retention through quarterly reviews, demonstrating the value of products and services.
• Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.

What you will bring:

• Hold a Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).
• Showcase 3+ years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.
• Customer obsession with a passion for ensuring customers’ success while balancing business needs.

What you will get:

• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, c comprehensive benefits,, and cool perks
• Culture of Giving Back
• Dynamic Diversity & Inclusion i interest groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for CA-CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• Infrastructure Services
• Application Services & Operations
• Middleware Services
• End Users and Transverse Services

The scope of technologies encompasses core infrastructures (Systems, Storage, Network and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint).

Job Summary

• He/She will be a service delivery technical manager for all SAN & Backup services in CA-CIB. As such, he/she is accountable for his/her team to operate & deliver a good level of RUN services to stakeholders & partners and for the technology expertise in his/her scope.
• He/she will provide support and act as the last level of escalation point for all production support activities within the SAN & Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his/her scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 14-member SAN & Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.

Job Detailed Description

A Service Manager has a wide spectrum of responsibilities and actions.

As a Service Manager of his/her team, he/she:

• ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
• is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management,
• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all SAN & Backup services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in SAN & Backup Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Fluent in English written and spoken
• Working hours primarily to cover Europe business hours
• On-call support can be expected on a rotational basis (weekdays and weekends)

Candidate Profile

Mandatory track record

• Minimum 8-10 years of experience in managing SAN & Backup environment with about 3-5 years of experience in managing a RUN service delivery team of similar scope.
• A Bachelors/Engineering graduate.
• Subject matter expert on technologies – HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication.
• Knowledge and working experiences on Backup platform running Dell EMC Networker will be advantageous.
• Well versed with Scripting and Automation (Ansible, Python, Bash).
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.
• French language proficiency would be seen as an advantage.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Good working knowledge in handling multi type of engine (Main Engine or Auxiliary engine)

· Self-starter, team player, strong management skills and possess good analytical skills.

· Able to lead and guide the team for service excellence.

· Able to travel when required at very short notice.

Job Description:

1. Responsible for maintenance & add-on related activities including attending meetings, coordination and supervision works.

2. Plan the maintenance schedule and ensure that the work schedules are executed as planned.

3. Review and check the service reports and ensure the information is accurate for the purposes of quotation submission or invoicing for completed works or following up action if required rectification works.

4. Assign tasks to the team when there are breakdown calls from the clients.

5. Monitor and follow up on procurement of parts.

6. Ensure the sub-con workers follow proper work processes.

7. Perform price negotiation to meet the budget.

8. Ensure the spare parts / equipment are always maintaining at the minimum stock inventory level.

9. Provide supervision to the Engineers and Technicians for day-to-day work activities.

10. Follow up payment from the customers.

11. Forecast future manpower needs to ensure there is sufficient manpower to perform the assigned tasks.

12. Co-ordinate with the project teams for projects handover.

13. Arrange and conduct training for the staff.

14. Other duties as assigned,

Job Requirements:

1. Diploma / Degree in Engineering.

2. At least 5 years of work experience in the related field.

3. Experience in one or more of the following fields will be an added advantage:

· Building Management System

· Security, Access Control, CCTV System

· Fire Alarm System

4. Good management Skills.

5. Pleasant personality, excellent customer service skills and able to build and maintain a positive relationship with customer satisfaction.

Assistant Manager (Customer Experience) at SAFRA

Are you passionate about enhancing customer satisfaction and driving continuous improvement in service excellence? Join SAFRA's dynamic team as an Assistant Manager in Customer Experience!

Key Responsibilities:

Manage SAFRA’s customer feedback management system and implement key initiatives for continuous Improvement in Service Excellence

Duties/Tasks:

1. Manage the Customer Feedback Management process, addressing assigned feedback, ensuring appropriate follow-up actions by stakeholders, and tracking the progress of corrective/preventive actions, including the timely closure of associated reports.

2. Work on service-related initiatives and recognition scheme

3. Assist in fostering a service-oriented culture and implementing service branding initiatives within SAFRA.

4. Assist in planning and executing service training sessions, facilitating training programs to enhance members' experience and engagement.

5. Conduct both qualitative and quantitative assessments of customer journey, service standards, customer engagement, and service branding.

6. Perform customer experience analytics, generating accurate, comprehensive, and timely statistical data, and maintain analytics reports for internal stakeholders' access.

7. Provide assistance in organising and preparation of meetings, internal conference, and townhall.

8. Undertake any other duties as assigned from time to time.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or a related field.

· Proven experience in customer experience management or related roles.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with cross-functional teams.

If you are ready to make a significant impact on SAFRA's customer experience journey, apply now and be part of our commitment to excellence!

Responsibilities

• To assist the day to day customer services and admin activities of the factory.
• Manage incoming phone calls and online enquiries.
• To assist and support the procurement process
• To generate Purchase Order for customers and respective factories, suppliers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Other ad hoc admin duties

Job Description

Responsible for service operations in Asia and China Markets

Responsibilities

• Responsible for service sales development in assigned region
• Management of supply chain for service business and operational developments
• Lead local technology service team and after sales service operations
• Cross team collaboration for projects and services
• Build long term customer relationships through in-depth knowledge of customer’s unique operational needs for optimisation of equipment life cycle
• Identify and implement sales and service-related opportunities in various service agreements
• Develop service strategy and long-term strategies implementation
• Marketing of services to meet customer's needs
• Evaluate, analyse and report customer feedback to HQ on customer satisfaction
• Reports and presentation at global service team meetings

Requirements

• Bachelor’s Degree in Engineering/Business Development/After Sales Service
• At least 5 years’ experience in global supply chain management or management of service business
• Experience in mechanical engineering/plywood/other wood processing industries are an advantage
• Proficient in Microsoft Office, D365 (ERP), AutoCAD or similar designing applications
• Travel to assigned region when required
• Structured and data-driven

We regret that only shortlisted candidates will be notified.

Right Search Pte. Ltd.

EA Licence Number: 22C1170

Tel: 6978 4641

EA Registration Number: R23117177

EA Personnel: Heida Neo

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 2 to 3 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

• Build a collaborative and positive work environment.
• Deliver exceptional customer service.
• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved.
• Resolve customer complaints and enquiries in a professional and prompt manner.
• Monitor and track customer response times and quality of service.
  Lead and manage a team of Customer Care Specialists.
• Set performance goals, provide feedback and conduct performance reviews.
• Regularly review the team knowledge on the latest products.
• Optimize processes and practices.
• Possess the ability and foresight to continually review opportunities for improvements and execute them.
• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Job Requirements:

• Diploma with 4-5 years of relevant experience leading and motivating a team.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Working Hours: Mon-Fri : 845am - 530pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists

• Set performance goals, provide feedback and conduct performance reviews

• Regularly review the team knowledge on the latest products

• Build a collaborative and positive work environment

2. To deliver exceptional customer service

• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

• Resolve customer complaints and enquiries in a professional and prompt manner

• To monitor and track customer response times and quality of service

• Run performance reports in Zendesk and 3CX to track team performance

3. To optimize processes and practices

• Possess the ability and foresight to continually review opportunities for improvements and execute them

• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Qualifications & Experience Requirement

1. Minimum of 5 years of experience in Customer Service-related role

2. Must have the experience of leading and motivating a team

3. Must be Bilingual

4. Possesses a customer first attitude

5. Excellent verbal and written communication skills with a keen eye for detail

6. Team player with a willingness to embark on new initiatives to achieve greater level of success

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R:853URNC2C8

The Service Asset and Configuration Manager will support the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB) while ensuring that processes, tools, and governance are in place and being used in accordance with the ITIL best practices.

Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.

Responsible for the implementation and support of the configuration management tools and systems.

Manage asset discovery processes to ensure up to date and accurate inventory.

Ensure that adequate governance is in place and the Service Asset and Configuration Management (SACM) processes are being executed successfully and are performing within their KPIs.

Ensure integration with the other IT Service Management processes such as Incident, Change and Release Management.

Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets

Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.

Plan and manage yearly IT asset verification exercise.

Manage, track and report on all the in-scope IT assets

5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.

Experience and strong subject matter expertise with IT Service Management processes including Configuration, change, Incident, Problem and Release Management

Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.

Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs

Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.

ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage