Total 4,183 Senior Executive customer service manager job vacancies in Singapore

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

At Lion Heartlanders, we pride ourselves on creating unforgettable educational experiences for our clients. As a dynamic travel agency, we specialize in crafting personalized tours and adventures tailored to the unique preferences of each client. We are passionate about inspiring locals to embrace and cherish the beauty, culture, and heritage of our country and dedicated to providing exceptional service at every step of the journey.

We are seeking a motivated and customer-focused Sales Executive to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Responsibilities:

• Handling of sales enquiries, tour bookings, customizations, and amendments
• Prepare sales quotations, tour proposals and itineraries for customers
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales
• Coordinating with Ops team in relation to sales matters
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management
• Data entry to ensure all sales records, databases are up to date
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers
• Communicate and liaise with finance team with regards to invoices and payments
• Work with internal and marketing teams to achieve company strategic objectives and goals

Requirements:

• Sales experience, preferably in the travel industry
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture

The Job:

The Administrative Assistant is essential in ensuring the operation is seamless hence allowing us to deliver on our promises to clients.

Responsibilities:

* Process customer order

* Place order with supplier

* Stock in/ stock out of goods for deliveries

* Liaise with freight forwarder to arrange import/ export shipment

* Co-ordinate with sales support team on after-sale service activities

Qualifications:

· Minimum Diploma in Biotechnology, Business Administration or Accounting will be ideal

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Working location at Clementi

• Working hours: 9am - 6pm (5 Days Work: one weekday off & need to commit one day during weekend)

• Basic salary up to $3300 + commission

• Variable Bonus + Excellent Welfare & Benefits

• Well Established Distributor & Fabricator Company

Job Scope

• Responsible for delivering exceptional service to our customers, sharing expert product knowledge, and driving sales with enthusiasm and professionalism.
• Greet and assist our customers visiting the showroom, addressing their needs and preferences.
• Manage and maintain a clean and organized showroom to enhance the shopping experience.
• Provide support via the hotline, including responding to messages, addressing customer questions or concerns, providing estimates based on their specific needs and requirements and scheduling site visits for customers.
• Attend to the client requests for servicing and coordinate the scheduling with our service team.
• Maintain records on the Customer Relationship Management (CRM) platform, ensuring accurate documentation.

Requirement

• Diploma/ Degree in Business Management, Retail Sales or equivalent
• 1 – 2 years of experience in retail sales or customer service role

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Responsibilities:

• Manage the daily operations of assigned facilities, including maintenance, security janitorial services and office systems.
• Manage facility budgets, ensuring that expenses are within budgetary parameters and track capital expenditures.
• Oversee the planning and execution of improvement projects, including renovations and equipment upgrades.
• Negotiate and manage vendor contracts, ensuring that all work meets quality and safety standards.
• Administer the maintenance data and records for management report.
• Develop and maintain positive relationships with internal stakeholders and external partners.

Job Requirements:

• Degree/Diploma in Engineering/Technical or related field
• At least 3 years of working experience in facilities management.
• Self-starter, good interpersonal and communication skills with a positive mindset
• Strong project management skills with the ability to prioritize and manage multiple sites/projects simultaneously.
• Excellent organizational and problem-solving skills with the ability to make decisions and develop.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description

• Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints
• Perform initial failure analysis on customer-returned samples
• Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame
• Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
• Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
• Visit customer site for field investigation and gather information for determining the cause of the problem
• Provide periodic reports to Module Customer
• Support the third party audit (CQM, CB /ISO audit)
• Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit

Requirements

• Degree in Mechanical / Manufacturing Engineering or equivalent
• Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions
• Strong oral, written, influential communication and presentation skills
• Must be able to interact effectively with all internal departments and representatives
• Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams
• Familiar with 7 QC tools, statistical analytical tools
• Good interpersonal skills and closed-loop thinking
• Highly motivated & independent individual that can integrate & participate in a team environment
• Good process knowledge in the smartcard, semiconductor back end process is an advantage
• Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage
• Minimum 5-years’ relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

The successful candidate will support the Service Monitoring Unit of the Customer Correspondence Unit (CCU) and responsible for managing, analysing data related to customer correspondence, as well as preparing reports and presentations to support CCU's operations.

What you will be working on

• Compile, monitor, and analyse statistics related to the Customer Correspondence Unit (CCU), including the productivity and performance of officers. Present findings through various data visualization formats for comprehensive reporting.
• Dive into data to derive insights on trending topics and issues in operations and perform forecasting to better manage resources and case load.
• Provide assistance to projects leveraging data to gather customer insights and enhance the overall customer experience. Effectively communicate analysis outcomes and key concepts through engaging presentations.
• Support the preparation of presentation decks for internal and external stakeholders to showcase the work/projects under CCU.
• Support operational functions that span across the department or various CCU teams, such as standardising scheme and category tagging across different Customer Relationship Management Systems (CRMS) from various outfits.
• Collate statistics from diverse Customer Correspondence Unit (CCU) teams or outfits. Additionally, contribute to the drafting of the monthly department newsletter, ensuring a harmonized and cohesive representation of information.

What we are looking for

• Proven experience in compiling, monitoring, and analysing statistics with demonstrated experience in working with large datasets.
• Meticulous and systematic tracking of big data use to ensure accuracy in reported statistics.
• Proficient in using data and statistical tools such as Python, Tableau, Power BI, and Excel.
• Competent in using Microsoft Office tools, including PowerPoint and Word.
• Good analytical skills to extract meaningful insights from data.
• Ability to adapt to evolving tasks and responsibilities within a dynamic work environment.

We welcome fresh graduates in any discipline and candidates without working experience to apply.

To allow us gain insight into your academic background, we would request for submission of official or unofficial copy of academic transcript and any other additional documents or certificates that you believe are relevant to your application.

The successful candidate will hold the corporate title of Executive/ Assistant Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

· Basic Salary up to S$4200

· Pickup provided in the West Part of Singapore

· Hybrid Work arrangement

· Good career opportunities

A renowned global leader in the Fast-Moving Beauty industry, with Singapore’s distribution center serving the whole Asia Pacific region through multiple distribution channels such as travel retail, local subsidiaries, local and cross border direct distribution and ecommerce is seeking for a suitable candidate to join them as a Customer Service Executive (Order Fulfilment).

Job Responsibilities:

• Handles full spectrum of order fulfilment (e.g. PO/ DO)
• Work closely with internal team and ensure orders are processed and shipped in a timely manner
• Work closely with 3PL to ensure timely picking/packing/labelling and delivery of orders
• Liaise with the supply planning team to ensure optimum product availability in warehouse and order fulfilment
• Issue invoices & other shipping documents to customers
• Provide backup to the team when necessary
• Any other ad hoc projects/ duties as required

Job Requirements:

• Min Diploma/Degree in Logistics, Business or related discipline
• 3 – 5 years of customer service experience, preferably in customer goods or equivalent
• Proficient in Microsoft Office (Word, Excel)
• Knowledge of SAP is advantageous

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

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About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.

• Manage shipment import and export within the Asia Pacific region;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Work closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Support regional service delivery projects.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Responsibilities:

· Execute field service activities per Company procedures and general practices of safety and cost-effectiveness.

· Perform basic troubleshooting, running tests, fine-tuning, adjustments, and trimming related to running performance on equipment.

· Independently perform significant/complex repairs and complete overhauls.

· Perform warranty and commissioning activities, delivering the equipment to the customer or a shipyard.

· Perform internal and external progress status reports of assigned work.

· Participate in briefings and debriefing for each service mission

· Create Service Work Reports.

· Collect and organize time sheets and expense reports. Report and inform the back office as required.

· Ensure the work is executed according to Company Quality, Health, Safety, and Environmental guidelines and customer site procedures.

· Issue WeCare and Non-Conformance Reports when appropriate to ensure "lesson learned" from experiences gained at service missions

· Execute Client Survey after each job

· Supervise the tasks performed by Company employees and subcontractors.

· Advice and promote company products and solutions to customers.

· Participate in other department work as directed by the Line manager.

Requirements:

· Bachelor degree in Process, Automation, Mechanical, Marine, Electronics, or Mechatronic Engineering

· 3-5 years hands-on experience in process and electrical & Automation disciplines

· Knowledge or Experience in LPG/LNG/VOC/IG, Flare Gas systems, and Renewable & General Gas handling would be considered as advantage

Key Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Description:

• Promptly attending to customer enquiries and follow up in a friendly and professional manner.
• Addresses customer service issues expeditiously.
• Provide support to the Manager on the day-to-day management of the facility.
• Sells product features, benefits, and competitive advantages in a customer-focused approach.
• Identifies and escalates through appropriate channels all maintenance issues which cannot be solved by facility personnel.
• Responsible together with the onsite team for the sales and revenue performance of the business.

Requirements:

• Candidate must possess at least a Diploma in any field.
• High-quality communication, teamwork and interpersonal skills.
• Honesty and commitment to accomplish tasks, and the ability to work quickly and accurately.
• Able to work comfortably with figures and computer-related work.
• An interest in working with people and the ability to cheerfully provide great service with a smile.
• Demonstrates the appropriate level of skills to promote company products.
• At least 2 Years (s) of working experience in the related field is required for this position.
• Able to work in various locations around Singapore
• Working hours: 9:00am to 6:00pm (Monday to Friday) & 9:00am to 1:00pm (Alternate Saturday)

Kindly apply online or send your application to mailto:[email protected]

EA: 15C7572

ID: R23115267

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Job Description

• Attend to the needs of internal/external customers professionally and timely such that the customer's vehicle turnaround time is kept within the guideline.
• Quality check and provide professional recommendations for appropriate repairs, body & paint works or servicing, ensure works are done according to manufacturer standards & guidelines.
• Supervising and managing the day-to-day operations within the workshop, ensuring efficiency and productivity in the tasks performed.
• Ensuring compliance with health and safety regulations within the workshop, providing a safe working environment for all employees and visitors.
• Assist Immediate Superior in handling 1st level of complaint cases, meet up with customers, generating and assist inventory management, backorder, tools and workshop equipment, WIP, MTD, Monthly Contribution reports for ASM’s analysis and action plans.
• Handling customer inquiries, and complaints, and ensuring a high level of service quality is maintained. This might involve interacting with clients to understand their needs and address any concerns or issues.
• Perform functional role to support the QL customer service team during peak periods or manpower shortage situations.
• Work closely with Immediate Superior to look into service gaps/areas for continuous improvement and assist in the implementation of countermeasures and evaluation plans on service gaps.
• Working with other departments, such as sales, marketing, and product development, to ensure seamless service delivery and address any interdepartmental issues affecting service operations.
• Monitoring key performance indicators (KPIs) to assess the performance of workshop/service operations and making adjustments as needed to improve efficiency and effectiveness.
• Any ad-hoc tasks assigned by Immediate Superior e.g., liaising with vendors, contractors and discussion with Business Development to launch aftersales promotion activities, etc.
• Prepare necessary reports when required.

Requirements

• Diploma in Mechanical Engineering or equivalent.
• Class 3 Driving License preferred
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Strong customer service mindset

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

The Role:

As part of our aim to continuously grow and improve, we are currently looking for a suitable candidate to join us as a HR executive. You will be tasked with a broad spectrum of HR duties and functions, while also getting the opportunity to work with multiple colleagues across different departments.

If you think you are a good fit for the role and will fit in well with us, please apply right away. We would love to hear from you!

HR Executive Responsibilities:

1. Recruitment

• End-to-end recruitment activities: sourcing, interviewing, qualifying candidates and conducting of first round of interviews
• Provide feedback and evaluation of candidates after first round of interviews to your Hiring Manager, Internal Stakeholders, or External stakeholders, where appropriate
• Maintain a talent pipeline of candidates to call upon when required

2. Retention

• Strategic planning of deployment, movement and replacement of seconded staff to ensure continual placement at the client’s site
• Monitor employee’s progress and ensure the company culture stays positive and productive
• Answer HR-related queries of fellow colleagues and handle grievance cases if required
• Assist with monthly payroll and government programme claims (e.g. traineeship)

3. Retraining

• Work closely with Internal Stakeholder to roll out HR Initiatives that will benefit the Company and encourage more efficient work from employees
• Gather the training needs of new hires and work with them on the trainings to be completed
• Engage fellow colleagues on a regular basis to assess and provide any ad-hoc trainings that can be provided

Job requirements

• Have a degree or higher (does not need to be HR-related)
• At least 2 years of working experience.
• further vetted on a case-by-case basis
• Need to be comfortable with working with multiple stakeholders
• Critical characteristics we are looking out for: independence, responsibility, focus on getting tasks done, ability to multitask

Interested applicants, please apply through the portal here on MyCareersFuture.

Responsibilities:

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements:

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Support the engineering call center department with administrative works.
• Utilize software to support data entry for job order fulfillment
• Generate job number, asset list, billing milestone, and service report in software.
• Confirm and handle consumer requests in the call center setup.
• Work closely with the maintenance and engineering teams.
• Coordinate with vendors and schedule meetings with them to complete orders.
• Gather and oversee documents, reports, and correspondence for monthly reporting.
• Additional ad hoc duties.

Requirements:

• Degree or Diploma in relevant studies
• 1-2 years of engineering line of service experience
• Has experience working in a building services context

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description & Requirements

• Validation of Business Programs, Orders and Contracts. Request will be via Email.

• Review of agreement & Orders, ensuring all legal requirement are met.

• Ensure regular update to customer’s Queries and solve within stipulated timeline

• Training will be provided

• Following Japan Public Holiday Calendar

Requirements:

• Diploma in any field

• JLPT N3/N2/N1/Japan

• No Experience Required

• OT might be require last week of every month

Work Location: Fraser Tower

Duties and Responsibilities

• To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
• Provide quotation to customer according to agreed price model
• Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
• Manage backorders/order backlog closely by working with part supply planners/logistic team
• Engage with customer in issue/discrepancy escalation and resolution
• Maintain excellent customer relations and upkeep KPI standard
• Conduct internal process audit and ensure compliance
• Other duties as and when assigned

Requirements

• Diploma/Degree holders
• At least 3 years supply order fulfillment experience
• Strong people management and communication skills
• Knowledgeable in computer spare parts supply chain
• Proficient in English
• Able to speak Mandarin in order to communicate with mandarin speaking vendors and customers will be an advantage
• Have initiative and be able to work independently in a fast pace environment
• Preferably with SAP knowledge and proficient in Microsoft Office

A World Of Opportunities Awaits

Company Name: Laguna National Golf Resort Club

Job Title: Customer Service Executive (Club Concierge)

JOB DESCRIPTION

• Provide a high level of customer service and assist in members and guests’ enquiries.
• Assist in golf reservations for members and guests (via phone, email or in-person).
• Perform opening and closing procedures for golf sports shop.
• Responsible for the accountability of all sales and money transactions made during shift.
• Maintain an accurate up-to-date Golf Tee Sheet.
• Collect fees for the green, buggy, rental club/shoes, corporate and late cancellation, etc.
• Assist members and guests by selling merchandize an providing information in a professional manner.
• Assist in rotating stock, displaying merchandize in an appealing, well presented and orderly manner.
• Assist in maintaining/monitoring inventory and stocktake.
• Communicate with Golf Service Attendant, Golf Course Officer on changes, wherever appropriate.
• Assist corporate events with billing, registration, goodies bags, issuing score card, etc.
• Receive and process payment from member’s monthly statement, refunds and billing disputes.
• Assist and provide relevant application forms for members and guests on various privileges and services.

JOB REQUIREMENTS

• Min GCE ‘N’ Level or equivalent
• Min 1 year of experience in sales / customer service
• Ability to read and speak English fluently
• Good interpersonal and communication skills
• Excellent track record in work performance as well as timekeeping
• Possess a high level of confidentiality when handling Private & Confidential matters
• Proficient in MS Office Word & Excel
• Five-day work week.
• Rotating shift hours. Must be willing to commit on weekends and public holidays.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offers many other career opportunities in our operations that might be of interest to many others. We are delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use, and disclosure as described above, relevant personal data may also be transferred outside Singapore.

For more information, please visit www.lagunanational.com.

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Position: Customer Service & Operations Executive

Location: Ubi

Salary: Up to $3400/month

Job Description:

• Help customers with vehicle needs promptly and professionally.
• Check and recommend repairs or services according to standards.
• Manage daily workshop operations for efficiency and safety.
• Handle complaints and assist in various tasks for analysis and improvement.
• Assist Immediate Superior in addressing customer complaints, meeting with customers and generating reports.
• Managing inventory, backorders, tools, and workshop equipment.
• Handle Work in Progress (WIP) and contribute to monthly reports for analysis and action plans.
• Address customer inquiries and maintain high service quality.
• Support customer service team during peak periods.
• Collaborate with other departments to ensure seamless service delivery.
• Monitor performance indicators and make adjustments for improvement.
• Perform any assigned tasks by Immediate Superior; collaborate with vendors, contractors, and engage in discussions with the Business Development team to initiate aftersales promotion activities, etc.

Requirements:

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years of relevant experience in automotive service.
• Comfortable in doing OT.
• Proactive, independent, and customer-focused.
• Able to work in a fast-paced environment.
• Comfortable with doing presentation and reporting.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Highlights

• Workplace Harmony
• Employee Recognition Program
• 5-Days Work

Overview:

You will play a crucial role in supporting the sales team by handling administrative tasks, ensuring smooth operations, and facilitating effective communication with clients and internal departments.

Job Responsibilities:

• Manage and process sales orders accurately and in a timely manner, ensuring all details are correct and aligned with customer requirements.
• Serve as a point of contact for customers regarding inquiries, orders, and order delivery
• Update and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and completeness.
• Collaborate with the sales team to facilitate smooth operations, delivery schedule and compile sales weekly report

Job Requirements:

• Prior administrative experience, preferably in sales or customer service
• Proficiency in MS Office and CRM software
• Strong organizational and communication skills suited to an engineering setting
• Ability to multitask and work effectively in a team

Job Description :-

Supporting sales teams including core duties as follows :

1) Possess some understanding of social media, digital media and programmatic media platforms.

2) Work closely with our media director and strategic ad ops team to amplify and distribute the creative assets for our advertisers through crossplatform digital media channels.

3) Assist clients with their needs in media, programmatic media, native ads, other ad specifications and creative materials

4) Ensure transactions and billings are properly recorded and follow up client payments

5) Consolidate regular sales reports with the local sales teams

6) Monitor ongoing client’s social and digital media campaigns

7) Act as liaison with other external marketing and media resources

8) Provide consulting services and best practices to clients.

9) Provide timely feedback to sales teams on effectiveness of their campaigns.

Job Requirements :-

1) Extremely detail oriented, with the ability to manage multiple projects simultaneously

2) Good verbal, written and presentation skills in English.

3) Willing to work in a fast paced, constantly evolving team environment with multiple digital and social media platforms.

4) Ability and desire to interface with top media owners and customers on high profile accounts.

5) Strong computing with Microsoft office skills and being internet savvy is essential.

6) Working knowledge of basic HTML would be a plus

7) Experience in some media

8) Self-motivated, able to multitask and think on the feet in a fast-pace environment.

9) Possess excellent oral, written and interpersonal skills.

10) Proactive, understand the sense of urgency and able to prioritize tasks on hand.

11) This is an entry level position

Key Skills for the role :

1) Have a well-rounded experience of digital media/creative activities, channels and tools, including:

o Media Planning

o Social Media & Mobile Advertising

o Some knowledge of Website Build/Strategy/ HTML/Scripts

o Search Engine Marketing (SEM)

2) Possess experience of managing business accounts will be vital for this role.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word