Total 4,183 Senior Executive customer service manager job vacancies in Singapore

Administration

• To prepare weekly/monthly meeting documents and minutes.
• Prepare A&P calendar of events, revenue and expenditure.
• To organize social events & meetings.

Operational Matters

• Attend to day-to-day requests/feedback from tenants.
• Assist the Manager in supervising soft services such as cleaning, security, landscape, pest control and carpark services.
• Manage fit-out / reinstatement / A&A works.
• Issuance / approving PTWs.
• Coordinating viewing requests by leasing team.
• Main contact for tenants' requests (deliveries, access,
• visits, air-con extensions, handyman works, etc.)
• Preparing Tenants' circulars / correspondences.
• Prepare & carry out Tenant Survey
• To review, and if necessary, recommend and implement changes to operations procedures.
• To review all areas regularly to determine whether cost - saving measures can be implemented without compromising on quality, durability, or effectiveness.
• To set up a monitoring system to track repairs and replacements for regular update/check and control for any excessive occurrence.
• To follow up on matters after meetings.
• To set up inspection schedules on defects, cleanliness and other term contract works.
• To liaise with Property Executive (M&E) and tenants on matters related to M&E services.
• To arrange for handling of emergency situations such as power failure, burst pipe, gas leaks etc.
• To review and update Fit Our Guide, Tenants Handbook, SOPs, forms, if necessary.
• To attend meetings with clients, term contractors or any other meetings and to record and put-up minutes.
• To prepare and submit all necessary documents to authorities such as BCA and URA, or any relevant authorities as needed.
• To keep updated records of all warranties.
• To conduct daily checks to ensure that the common areas are maintained like cleaning, landscaping, etc.
• To conduct regular inspections with the term contractors (cleaning, pest control, fire protection system, lift, etc.) to ensure that the services are carried out / maintained to the standard set by the Management and or the authorities.
• To conduct daily checks on common property to ensure their soundness and proper maintenance.
• To propose / recommend improvement, repairs and upgrading works when appropriate and ensure that such are carried out properly when approved.
• To monitor and furnish regular reports on any intrusions, irregularities, or unsafe practices.
• To set procedures and contact numbers of persons to be contacted for dealing with emergency situations such as burst pipe, fire, power failures, structural damage, etc.

Tenancy Management

• Help coordinate tenant move-ins and move-outs.
• Build positive relationships with co-workers, clients, and tenants.
• Respond to tenants’ needs and maintain positive relationships and high retention levels with all tenants.
• Liaise with tenants on repairs and maintenance works.

Retail Management

• Organize regular tenants’ communication sessions for marketing updates and management of issues.
• Ensure tenants comply with key lease covenants such as permitted use, operating hours, signages, connection to POS, submission of sales data, etc.
• Administer voucher system.
• Drive campaigns and space activations.
• Manage social media platforms, websites etc.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Degree in Building & Real Estate Management or its equivalent with at least 3 years of experience; or
• Diploma in Building & Real Estate Management or its equivalent with at least 5 years of experience.
• Relevant experience in managing high rise commercial buildings or mixed developments.
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Experience in formulating and implementing maintenance policies and procedures, project management for capital works.
• Independent with integrity, innovative, proactive, and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Managerial experience is essential and ability to work under pressure.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.

Job Description:

• Lead and supervise Pharmacy Centralized Billing Team to ensure daily objectives are met within set timelines.
• Handle exceptions and escalate issues as needed to ensure smooth billing processes.
• Support team with process improvements, including automation and productivity initiatives.
• Supervise and train Patient Service Assistants (PSAs) to maintain service standards and ensure smooth clinic operations.
• Manage patient feedback, find solutions, and identify opportunities for service improvements.
• Perform administrative duties including procurement/billing support, serving as the Single Point of Contact (SPOC) for departmental administrative matters, and preparing onboarding for new staff.

Requirements:

• Minimum Diploma in any field
• Able to lead a group of Patient Service Associates
• Patient-fronting experience is preferred
• Minimum 2-3 years of relevant experience

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilites:

• Receive and record all inquiries, gathering caller details such as name, company, and contact information for follow-up by sales staff.
• Aid in preparing proposals based on information provided by Sales and Marketing teams, both verbal and written.
• Generate invoices and compile monthly reports for consolidated billing purposes.
• Maintain and organize the filing system and waste information on SWM software.
• Assist the Customer Service Manager in ensuring smooth daily operations within the team.
• Support the Customer Service Manager and Sales Director in customer care matters, including handling feedback and complaints, and gathering market intelligence.
• Update the customer database with information on existing and potential customers.
• Coordinate with various departments, such as logistics and operations, to ensure customer requirements are met effectively.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

About Our Client

A top provider of security solutions and services in the Asia.

Job Description

• Handle and resolve customer feedback and complaints efficiently.
• Maintain service levels to ensure excellent delivery to both internal and external customers and partners.
• Perform customer inquiries, quotations, order processing, and fulfillment.
• Actively participate in customer retention programs and strategies.
• Track and assist in collecting outstanding payments related to departmental income.
• Carry out other assigned duties or projects.

The Successful Applicant

• Minimum Diploma level with 2-3 years of experience in a service-related industry.
• Good communication and interpersonal skills.

What's on Offer

• AWS
• Performance Bonus
• Birthday Leave
• Health Insurance

Reach out

Please submit your updated resume by using the APPLY NOW button

By submitting your personal data and resume, you consent to our use and sharing of this information with prospective employers for evaluating and processing your job application

CSearch Pte Ltd | 24C2261
Cheryl Lee Jin Ling | R22103993

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

Who you are

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -

• Market leading, competitive salary packages paid above industry rates
• Unrivalled opportunities for development and growth
• Training and coaching from leading names in global hospitality leadership
• A commitment to employees that work-life balance being paramount to a successfully performing team

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar.

With the right attitude and a willingness to learn an exciting career in this world awaits you!

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Front Office Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
• To anticipate and exceed our guest’s expectations at all times
• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests
• identify and look after key VIP guests and deliver VIP Amenities for their stay
• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our guests receive a fast, efficient and friendly check in and check out
• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Perform other duties assigned by the Front Office Manager or designates
• Respond promptly to guest requests for a supervisor or manager

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage

Key Competencies:

• Calm, efficient and organized
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to observe and detect signs of emergency situations

Job Scope

• Provide financial counselling to patients and third parties.
• Administer admission and discharge of patients.
• Bill handling including Mediclaim and deposits collection.
• Handle customers’ enquiries regarding bills.
• Coordinate admin duties as assigned with different stakeholders to ensure smooth operation.

Requirement

• Min. Diploma & above in Business or any field of study
• Minimum 2-3 years of relevant working experience in the Healthcare sector
• Prior work experience in Healthcare Business Office or Patient Service Associate position will be an advantage
• Able to start on immediate or short notice

Interested candidates please send your updated resume to:

[email protected]
Attn: Patient Service Executive (Business Office/ East, Healthcare/ Up to $4000) #HKA

or call 6736 3280 to look for Kayley

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

Airfreight Customer Service Executive

Job Info

• Basic Salary: Up to $3800+ AWS + VB
• Working hour: Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12.30pm (Alt Sat)
• Working Location: Changi

Job Description

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Job Requirement

• Minimum 1 years of working experience in Air freight forwarding operations

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ngow Hui Jun| EA Personnel No.: R24119746

Job Scope:

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop consultative sales skills and to meet monthly targets
• Preferably with 1-2 years of proven track record in B2B sales or 1-2 years of related working experience
• Exposure to IT-related products will be best

Others:

• 5 Days work week from Mon to Fri 9AM to 6:30PM
• Location: Kaki Bukit
• Annual Leave, Medical Benefits
• Commission and Incentives when sales targets are met

Kindly note that this position requires you to possess a strong willingness take on responsibilities and challenges.

Job Type: Full-time

Pay: $2,500.00 - $3,500.00 per month

Benefits:

• Cell phone reimbursement
• Employee discount
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

Job info:

• Basic + AWS & VB
• Monday - Friday (Alternate Saturday)
  9am - 6pm / (9am - 1pm)
• Location: Changi Airfreight Centre

Job Scope:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in the administration of cargo bookings, e.g. loading flight reservations into the system template and ensuring all data are accurately updated.
• Interface with multiple parties including customers, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipment status and inform customers accordingly
• Maintain good relationships with both customers and handle customers' inquiries on a timely basis
• Work closely with the Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560

Purpose of the role:

Ensure on-time part availability

Order processing, administration and management of orders for assigned

customers

Main activities:

• Order management between customer and workshop
• Administer customer account, including ERP contract administration.
• Understand customer requirements and transform into fulfilment actions
• Ensure customer order status, weekly report are accurately generated and maintained
• Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.
• Develop alternative solutions and make decisions to ensure order delivery to meet customer requirement
• Coordinate clarification of technical and commercial queries
• Inform relevant customers proactively on order status, especially for delays or critical parts
• Consolidate technical quotation, fulfil business quote and send to customer via ERP system.
• Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight and
• recommendations to improve organizations profitability and margin
• Any other duties as assigned by Supervisor

Job requirements:

• Diploma in any relevant industry
• No work experience required
• Excellent written and oral communication and presentation skills
• Strong work ethics, team player, customer oriented with meticulous mindset
• Self-motivated person who can bring ideas and improve our existing processes
• Proficient in Microsoft applications
• Fluent in English

• Act as the main customer contact for all temperature related services.
• Set-up customers and protocols based on the applicable temperature services on the quote
• Verify that all temperature services are correctly detailed on the quote.
• Coordinate with BD to update the quote with any scope changes.
• Review temperature excursion reports and perform Temperature excursion adjudications Perform shipment tracking and temperature excursion compliance monitoring
• Perform site compliance monitoring and communicate updates to the customer / clinical sites
• Track all excursions relating to the lifecycle of a product on the manual tracker or using the software platform
• Communicate directly with customers / clinical sites to inform them of potential problems with their protocols and field their concerns relating to temperature surveillance
• Assist completion of Technical Queries and Quality Incident reports on issues relating to temperature services. Perform thorough investigations of temperature recordings versus transit history when required
• Monitor the temperature excursions recorded
• Support Business Development department to advise on Temperature Services
• Present updates on Temperature Surveillance offering to internal stakeholders
• Maximise efficiency through successful time management and the ability to prioritise daily activities independently
• Maintain folders in Livelink to a high standard to ensure full information regarding temperature services is available in the project file
• Complete departmental Key Performance Indicators (KPIs) for specific projects as required
• Ensure all internal and external customer contact is carried out with a high level of professionalism in order to develop and maintain good working relationships
• Receive and follow through on all queries ensuring a response is supplied in a timely manner
• Attend teleconferences and meetings with customer as required
• Perform all tasks within the necessary timeframe defined for each project
• Take minutes and generate agendas and action items for customer meetings and teleconferences
• Generate routine customer specific report
• Deal with customer complaints according to defined procedures and escalate to the Manager as appropriate

Requirements

• Min Diploma in any courses
• Min 2 to 3 years of logistics / Supply chain exp in temperature sensitive shipment

Pharma Supply chain MNC (Temperature Sensitive Shipment)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Senior Customer Service Representative

Responsibilities:

• Track sales forecast and maximize sales revenue
• Interact actively with customers on forecast rationalization, materials management, capacity commitments, managing excess material, account receivables and IT related issues
• Communicate line capacity and work closely with customers to fill open capacity
• Prepare RFQs and pricing response to customers
• Support various internal Amkor groups and communicate any account issues, concerns or suggestions
• Drive factory performance
• Conduct presentations to management/customers
• Participate in sales strategy and developing procedures to support customers
• Co-ordinate and manage multi-region projects/programs where necessary

Requirements:

• Degree/Diploma in any discipline preferably with Business/Management background
• 3 – 5 years of relevant working experience in-house sales or customer service function
• Experience in semiconductor industry is an added advantage
• Meticulous with an eye for details
• Strong analytical, problem solving and organizational skills
• Able to prioritise and multi-task in a dynamic work environment
• Able to work both independently and as a team player with customers and world-wide cross-functional teams within the organization
• Possess excellent communication skills
• Occasional travel is required

Interested applicants, please kindly email your update resume to [email protected]. We regret to inform that only shortlisted candidates will be notified.

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

About Active Ageing Centres (AAC):

Our AAC serve as a key point of contact for seniors under our care, where we proactively reach out to them, organize social activities, and provide opportunities for interaction with the community. Our aim is to enable seniors to adopt an active lifestyle, pre-empt social isolation, and refer them to assistance in a timely fashion. We hope to improve the health outcomes of seniors living in the community through providing a suite of programs to help them live healthier lives and support their aspirations to age in place.

Responsibilities:

• Assist in coordinating support services and organising activities for the seniors
• Assist in planning & coordinating programmes and activities for the seniors
• Assist in managing, supervising and supporting volunteers
• Conduct Community Screener and ensure buddying & befriending criteria are met
• Assist in conducting outreach
• Assist Programme Executive to prepare monthly report
• General admin duties

Requirements:

• Min. GCE ‘A’ Level, Diploma with Social Service
• Good communication & interpersonal skills
• Preferably with interest and passion for the elderly
• This position is on contract basis

Work Location: Buangkok Green/ Bukit Batok/ Fajar/ Choa Chu Kang/ Holland Close

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Description:

• Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers.
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

Requirements:

• Exp with SAP
• Min. 2-3 years exp in order management/fulfillment
• Min Diploma / Degree in any course

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

JOB DESCRIPTION

• Address customer inquiries, requests, and complaints in a timely and professional manner, providing product information, pricing details, and order status updates as needed
• Collaborate with sales representatives, logistics, and other internal teams to resolve customer issues
• Build and maintain positive relationships with customers, serving as the main point of contact for sales-related inquiries and support
• Proactively engage with customers to understand their needs, preferences, and concerns, and identify opportunities to upsell or cross-sell products or services
• Follow up with customers after sales transactions to ensure satisfaction, gather feedback, and address any additional needs or concerns
• Assist sales representatives with administrative tasks, such as preparing sales quotations, proposals, contracts, and presentations for client meetings
• Generate sales reports, performance metrics, and forecasts to track progress, analyze trends, and identify areas for improvement
• Propose and implement solutions, tools, and initiatives to streamline processes, enhance service quality, and improve customer satisfaction
• Stay informed about industry trends, market developments, and competitor activities to make recommendations for business growth and differentiation

JOB REQUIREMENTS

• Minimum Diploma and above
• Willing to learn and flexibility to adapt to working environment
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Summary:

Support the planning, design and development new patient-centric healthcare facilities under the auspices of Phase 2. The scope of Phase 2 spans facilities across the central areas, which includes a short-stay hospital, elective surgical facilities, specialist outpatient clinics, Emergency Department and staff offices.

Main Duties and Responsibilities

- Facilitate and/or support discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services.

- Support the development of key strategic plans in line with future models of care of services at the new facility while focusing on new paradigms in a post Covid-19 environment.

- Collect, organise and analyse data to support the planning process, as well as application of research with exposure to different models of care led by other institutions or industries.

- Provide secretariat support to assigned committees led by Senior Management, and its supporting Workgroups.

- Engage a myriad of stakeholders across clinical, operations, architectural, IT, engineering and other domains to assist with developing a detailed business case proposal.

- Support the DCEO, COO and Directors in whole-of-campus space management and planning, including vacated spaces in and around client location, with the view to achieve resource optimisation on the central area.

Job Requirement

- Bachelor’s degree from any discipline, with at least 1-3 years of working experience

- Secretariat experience in supporting committees led by C-suite membets and Senior Clinical Leadership will be an advantage

- Experience in policy writing and/or clinical service planning will be an advantage but not a pre-requisite.

- Good Team collaboration skills and able to work with multiple stakeholders across different domains

- Organised, meticulous and good project management skills

- Excellent written skills (English), especially in paper and minute writing, as well as oral communications and presentation skills.

- Ability to prepare slides (Microsoft Powerpoint) comprising clear and concise messaging with visually appealing infographics

- Ability to multi-task and work under tight deadlines in a fast-paced environment.

- Dedicated and willing to go the extra mile to see things through.

- Proficient in MS office applications.

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Summary:

Support the planning, design and development new patient-centric healthcare facilities under the auspices of Phase 2. The scope of Phase 2 spans facilities across the central areas, which includes a short-stay hospital, elective surgical facilities, specialist outpatient clinics, Emergency Department and staff offices.

Main Duties and Responsibilities

- Facilitate and/or support discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services.

- Support the development of key strategic plans in line with future models of care of services at the new facility while focusing on new paradigms in a post Covid-19 environment.

- Collect, organise and analyse data to support the planning process, as well as application of research with exposure to different models of care led by other institutions or industries.

- Provide secretariat support to assigned committees led by Senior Management, and its supporting Workgroups.

- Engage a myriad of stakeholders across clinical, operations, architectural, IT, engineering and other domains to assist with developing a detailed business case proposal.

- Support the DCEO, COO and Directors in whole-of-campus space management and planning, including vacated spaces in and around client location, with the view to achieve resource optimisation on the central area.

Job Requirement

- Bachelor’s degree from any discipline, with at least 1-3 years of working experience

- Secretariat experience in supporting committees led by C-suite membets and Senior Clinical Leadership will be an advantage

- Experience in policy writing and/or clinical service planning will be an advantage but not a pre-requisite.

- Good Team collaboration skills and able to work with multiple stakeholders across different domains

- Organised, meticulous and good project management skills

- Excellent written skills (English), especially in paper and minute writing, as well as oral communications and presentation skills.

- Ability to prepare slides (Microsoft Powerpoint) comprising clear and concise messaging with visually appealing infographics

- Ability to multi-task and work under tight deadlines in a fast-paced environment.

- Dedicated and willing to go the extra mile to see things through.

- Proficient in MS office applications.

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Manage customers’ orders with timely deliveries and shipment arrangements
• Act as a key interface for all customers’ orders and logistics enquiries.
• Point of contact for customers in all purchase orders and deliveries
• Ensure prompt shipments/ deliveries and ability to resolve issues when conflict arises.
• Knowledge of local and overseas regulations with proper documentation.
• Timely keying in orders and acknowledgment of customer purchase orders.
• Arrangements for deliveries and transporters/ forwarders/ warehouses to resolve any issues
• Ensure no overdue customer orders; work with the sales team clear overdue customer orders
• Interface with team members before shipment of goods with objective of consolidation of deliveries
• Liaise with customers on deliveries/shipment dates and any special requirements from them
• Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract etc.., liaise with forwarders on custom documents, etc.
• Responsible for processing and management of Purchase Orders and follow-up on shipment schedules, production schedules, shipments clearance, and management of inventory control.
• Escalation of orders with our purchasers to fulfil customers’ requests.
• Any other tasks assigned from time to time.

Requirements:

• Able to manage multiple priorities/ handle demands and tight schedules
• Ability to make timely decisions in a high-pressure environment
• Meticulous, eye for details with pro-activeness and good follow-up skills
• Good verbal and written communication skills and detail oriented.

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

Key Responsibilities:-

1. Administration of music schools operation, both direct and sateliite centers.
2. School fee payment control including accounts receivable monitoring and all GIRO process.
3. Update and maintain school management system (ERP) records, including fees, course codes etc.
4. General office administrative support at Head Office.
5. On site customer engagement service support at branches.
6. On site branch level activities support, including open house, trial lessons etc.
7. Perform any adhoc duties or projects as assigned.

Requirements:-

1. Minimum diploma in media marketing or related field.
2. Related work experience in retail is an advantage.
3. Good command of spoken and written English is required.

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Are you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Solutions Executive and be part of our Customer Service Team providing proactive, quality customer service for our customers.

What you will do

Customer Order Processing and Shipment Management

• Ensure timeline fulfillment of customer order, backlog management (expediting with various team) and communicate to customer proactively
• Ensure accurately billing/ CN issuance

Customer Collaboration and Improvement

• Continue to seek and drive improvements together with affiliates (order frequency, order level loading, DG management, SWAP planning etc.)
• Participate and work with relevant internal stake holders on projects

What you bring

• Bachelor's degree in Supply Chain/ Business Administration, or related fields
• 3-5 years of experience working in a supply chain environment
• Customer service experience preferred, with customer centric mindset
• Strong collaboration, coordination, communication and interpersonal skills to work with internal and external departments
• ERP System knowledge required/ preferred, but not mandatory.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Please note that this is a Sales Position

Core Responsibilities

• Be the first contact point for our existing clients.
• Meet personal and group sales targets.
• Provide quality customer service standards to achieve customer satisfaction.
• Develop and build strong client relationships
• Handle feedback, provide appropriate solutions and alternatives within the time limits, and follow up closely
• Service and manage new sales leads from sales development
• Submit monthly sales forecast and track sales figures
• Any other ad-hoc duties and assignments as required by the Sales Division

Job Specifications

• Minimum 2-3 years relevant experience in account servicing and sales support.
• Able to work independently as well as a good team player.
• Intermediate skill level in Microsoft Excel, Word, PowerPoint.
• Possess enthusiastic spirit with strong organizing skills, detail minded and able to multitask.
• Able to interact professionally with both internal and external customers.

Job Responsibilities

• Foster and maintain close business relationships with community, corporate partners etc
• Assist the team in market analysis, identify gaps and potential opportunities with community, corporate partners etc.
• Liaise with stakeholders to roll out initiatives to enhance patients experience. Assess efficacy of initiatives through data analysis and present regular reports to managementAssist in the review of all clinical domains’ manpower allocation in outpatient clinics
• Assist in the planning and facilitating various outpatient clinic’s facility works by working closely with clinic stakeholders eg, Nursing, Patient Service and Operation Teams
• Participate in quality improvement initiatives to enhance clinic productivity and efficiency
• Engage stakeholders to identify and work on areas of improvement based on patient feedbacks to improve patient experience in outpatient clinics
• Provide support on clinical planning of doctors’ rosters and templates set up
• Monitor overall utilisation of clinic resources and different models of care in outpatient clinics
• Performs other duties/ projects as requested by supervisor
• Engage in building positive working relations between clinic staff and various stakeholder

Job Requirements

• A recognised Degree from any disc
• Minimum 2 years of experience in operations, preferably in healthcare setting
• Strong people interpersonal skills with a pleasant disposition and communication skills
• Proficient in Microsoft Office applications

Position Summary:

Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks

Responsibilities:

• Support the country-level forecasting process and balance demand forecasts, sales plans, and customer orders.
• Prepare for and participate in the country-level SOP process.
• Review each incoming purchase order against agreed MOQs, prices, and delivery timelines.
• Initiate the "Order to Cash" cycle by issuing a corresponding PO to the supplier.
• Monitor the progress of orders throughout the cycle, taking a proactive role in identifying and resolving issues to achieve high fulfillment rates.
• Coordinate between the customer and the supplier to ensure the availability of shipping documents for import/export license applications and final shipments.
• Communicate ETAs, potential delays, and other issues impacting delivery timelines to customers.
• Close POs and book costs in the system upon delivery completion.
• Review and assess the feasibility of order change requests, and execute them by coordinating with all impacted parties.
• Manage, analyze, and reconcile purchase orders internally and externally.
• Generate customer invoices to facilitate shipments and payments.

Requirements:

• Minimum Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• At least 3 years of experience in supply chain management or a related field.
• Proficiency in Japanese to communicate with Japan counterparts.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with ERP systems is a plus.