Total 1,616 customer service manager job vacancies in D03 Queenstown, Tiong Bahru

Our client, a well-established MNC is seeking for a CCustomer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 4,900.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 4,900.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Summary:

We are seeking a skilled and experienced MEP Manager to oversee the mechanical, electrical, and plumbing aspects of our construction projects. The MEP Manager will be responsible for coordinating and managing all MEP systems to ensure they meet project specifications, quality standards, and regulatory requirements. This role requires strong technical knowledge, project management skills, and the ability to lead a team of MEP engineers and technicians effectively.

Responsibilities:

• Develop and implement MEP project plans, schedules, and budgets in coordination with the project manager.
• Coordinate with architects, engineers, contractors, and subcontractors to ensure seamless integration of MEP systems into overall project design and construction.
• Review project drawings, specifications, and documents to identify MEP requirements and ensure compliance with codes, standards, and regulations.
• Oversee the procurement of MEP materials, equipment, and subcontractor services, ensuring timely delivery and quality assurance.
• Manage MEP subcontractors and vendors, including bidding, negotiation, contract management, and performance monitoring.
• Provide technical guidance and support to MEP engineers and technicians throughout the project lifecycle.
• Conduct regular site inspections and quality checks to verify MEP installations meet design requirements and quality standards.
• Monitor project progress, identify potential issues or delays, and implement corrective actions to keep projects on track.
• Ensure MEP systems are commissioned, tested, and certified according to project specifications and regulatory requirements.
• Collaborate with project stakeholders to resolve MEP-related issues, address change orders, and achieve project goals.

Requirements:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field preferred.
• Proven experience in MEP project management, with a minimum of 1 year in a similar role.
• Strong technical knowledge of mechanical, electrical, and plumbing systems, including HVAC, electrical distribution, plumbing, and fire protection.
• Proficiency in MEP design software, AutoCAD, and building information modeling (BIM) software.
• Excellent project management skills, including planning, scheduling, budgeting, and resource allocation.
• Leadership and team management abilities, with the capacity to motivate and inspire team members.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
• Knowledge of relevant codes, standards, and regulations governing MEP systems and construction practices.
• Professional certifications, such as Professional Engineer (PE) or Certified Construction Manager (CCM), are a plus.

Join our team as our MEP Manager and play a pivotal role in delivering successful MEP projects that meet our clients' needs and exceed their expectations!

You will assist the head of department in managing and supervising the operational and administrative activities of the outpatient clinics, including supporting the clinicians in managing their clinic resource setup. You will be involved in the strategic planning, development, and implementation of workplans and clinic resources, preparation and monitoring of annual operating and capital budgets, as well as ensuring efficient and effective resource allocation and utilisation. You will manage manpower resources for services in the clinics, oversee clinic infrastructure and improvement projects to enhance service delivery, and provide prompt service recovery when needed. You will also be required to represent Cardiac Clinics in cluster meetings and activities relating to system enhancements and workflow for the clinics.

Requirements

· Degree with at least 6 years' working experience, preferably in managing operations in the healthcare industry

· Proficient in Microsoft Office applications

· Service- and results-oriented with strong analytical, supervisory, and interpersonal skills

· Able to exercise initiative, multitask and work independently in a fast-paced environment

Company Overview

Scale Insights is a SaaS company that helps brand owners scale their business on the Amazon marketplace by automating their advertising campaigns using rule-based algorithms.

We are a product-led growth (PLG) company, with thousands of users knowing our software through referrals and word of mouth.

As a Product Manager for our PLG SaaS product, you will play a crucial role in shaping the future of our product offerings and driving user satisfaction, adoption, and revenue growth. We promise you will grow, learn, and make a difference.

If you’re a person who is inquisitive by nature and passionate about user experience, then you will thrive in this role.

What you’ll do

As Product Manager, you’ll be responsible to:

· Lead product in an agile environment.

· Keep a firm pulse on industry direction as well as our competitors.

· Understand the needs and challenges of Amazon PPC users.

· Analyse reviews, user support tickets, user feedback, and our community postings.

· Constantly listening to users to maintain product love.

· Define and analyze metrics that determine the success of the product.

· Manage product roadmap to maximize the value we can deliver to the market.

· Collaborate with cross-functional teams to ensure delightful user experiences.

· Work closely with the engineering team to ensure timely delivery of features.

· Make data-driven decisions to drive user adoption, expansion, retention, and customer lifetime value.

· Design in-app tutorials, educational resources, and documentation to increase usage and reduce support tickets.

· Prioritize initiatives for business growth, ways to differentiate, and make an impact.

What you’ll need

The following experience is relevant to us:

· 3+ years of experience as a Product Manager in a product-led SaaS.

· Strong understanding of product-led growth principles and practices.

· Excellent communication and interpersonal skills to work effectively with cross-functional teams.

· Excellent problem-solving, organizational, and analytical skills.

· Experience with using metrics to drive product development.

· Comfortable engaging with users, conducting research, and smartly integrating insights into product development.

· Experience leading teams and building products from scratch.

Join our team at Scale Insights and play a pivotal role in shaping the future of our product-led SaaS solution. If you are a passionate, user-focused product manager, we would love to hear from you.

To apply, please send your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.

· At least 10 years experience
· Willing to work on holidays / work on shifts / change of shift
· Able to stand/work for long hours

· CREATE A COMPREHENSIVE BUSINESS PLAN FOR THE RESTAURANT THAT CONSIDERS THE MARKET, LOCAL COMPETITORS, SALES REVENUE AND EXPENSES.

·PREPARE AN ACCURATE PORTRAYAL OF THE FINANCES OF THE RESTAURANT, INCLUDING BANK ACCOUNTS, SPENDING, CHECK PRICING GOALS AND FOOD COSTS.

·DEVELOP STRATEGIES TO ENTICE CUSTOMERS, INCLUDING MARKETING PLANS, ADVERTISING CAMPAIGNS, COMMUNITY OUTREACH PROGRAMS AND RESEARCH.

·ANALYZE THE RESTAURANT BUDGET WITH PERSONNEL TO FIND AND PRICE INVENTORY, REDUCE EXPENSES, REVIEW CURRENT PRICING AND ADJUST PURCHASING STRATEGIES IF NEEDED.· CONTROL OPERATIONS BY DEVELOPING EFFECTIVE POLICIES, CREATING HIGH STANDARDS AND WORKING TO MAKE ADJUSTMENTS WHEN APPROPRIATE.

· ENSURE AN OUTSTANDING DINING EXPERIENCE BY REGULATING PRESENTATION, TASTE, SERVICE AND ATMOSPHERE FOR ALL GUESTS; DEVELOP WAYS TO CULTIVATE A REGULAR CUSTOMER POOL.

·SUPERVISE A TEAM OF EMPLOYEES; WORK TO CREATE A COHESIVE UNIT OF PEOPLE WHO EFFECTIVELY COMMUNICATE; CREATE A HIRING PROCESS FOR KEY STAFF THAT ENSURES QUALIFIED PEOPLE ARE SELECTED, TRAINED AND RETAINED THROUGH TOP RECRUITING PRACTICES; CONSIDER ACTIONS OF EMPLOYEES IN VARIOUS SITUATIONS THAT DEEM REWARDING OR DISCIPLINARY ACTION.

· FOLLOW ALL APPROPRIATE HEALTH CODE AND LOCAL JURISDICTION FOOD HANDLING REQUIREMENTS; MAINTAIN FOOD SAFETY CERTIFICATIONS, AND MODEL EXEMPLARY FOOD HEALTH SAFETY PRACTICES TO EMPLOYEES.

· CREATE A PROFESSIONAL ATMOSPHERE THAT SUSTAINS TOP EMPLOYEE SAFETY STANDARDS AND PROVIDES GUIDELINES TO PERSONNEL TO ELIMINATE HAZARDS AND DANGERS IN THE WORKPLACE.

· LOOK FOR NEW AND INNOVATIVE SOLUTIONS TO PROBLEMS IN THE RESTAURANT INDUSTRY; USE TECHNOLOGY AND SOCIAL MEDIA TO DEVELOP NEW WAYS TO ENGAGE WITH CUSTOMERS; THINK; BEYOND WHAT HAS ALREADY BEEN DONE TO CREATE AN EVEN MORE PRODUCTIVE ESTABLISHMENT.

· LEAD THE RESTAURANT TO ACHIEVE NEW AND GREATER GOALS IN ORDER TO STAND ABOVE THE COMPETITION WITHIN THE INDUSTRY.

1. Acting as a Business Manager for Artistes by client management in coordinating and negotiating Artiste work bookings.

2. Handling daily operational duties such as responding to client enquries, settling contractual administrative work and billing to clients.

3. Chaperoning Artistes onsite is an essential role of the job.

*Please indicate your expected salary and availability to commence

Social Media Executive/Manager, Artiste Management

Be part of a dynamic team at FLY Entertainment and play an integral role in building the future of local talent to a global audience.

PRIMARY RESPONSIBILITIES:

1. As a part of the business of Artiste Management, to plan, implement and manage company's Public Relations and digital personality, content and strategy across all digital assets.
2. To work closely with the Artistes in an advisory role for Public Relations, Branding and Social Media strategy.
3. Content creation, scheduling, management and strategy.

REQUIREMENTS:

1. 1 – 5 years’ experience working in Advertising/ Branding/ Social Media Marketing/ Public Relations.
2. Keen passion in developing a career in the media and talent management.
3. Able to implement creative branding and marketing strategy and form strong partnerships with brands and platforms.
4. Expert in media monitoring, developments in digital media, content trends and campaign strategy.
5. A strong team player who loves to work with and for others.
6. Excellent communication and presentation skills.
7. Create content for social media platforms for internal and external clients.
8. Knowledge in basic website maintenance, coding and updating tools.
9. A driven individual who is highly creative and able to manage fast paced and demanding deadlines.
10. Willingness to build and train a team and mentor colleagues.
11. Experience in talent management and knowledge of the arts, theatre, television and film is a definite plus!

*Please indicate your expected salary, availability and provide links for media portfolio

QUALIFICATION

• Diploma/ Degree holder in Media, Arts Management, Communications, Production related fields.
• Adobe suite, Video and Photo editing, Basic website maintenance, and social media editing tools.

As a Patient Service Associate in UCC, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

The accountabilities include:

• Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:Registration of patients, and updating of NOK contacts
  Attending to and managing patients’ enquiries
  Assisting with admission process, which includes financial counselling and monitoring of bed request status.
  Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
  Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
  Ensuring accurate and timely registration and promote the usage of self-help kiosk.
  
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Job Responsibilities:

• Overall responsible and in-charge building & construction project
• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Responsible for management of subcontractors, suppliers in term of site progress and programme
• Liaise with authorities, client's representatives and consultants
• Responsible for project quality, health & safety and environmental issues
• Project Management reporting
• Monitoring of project cost and budgetary control
• Troubleshoot and guide project teams on a wide variety of complex problems with interdependence on other projects
• Identify solutions within broad application and functional expertise
• Recommend and drive the analysis of and solutions to problems.

Job Requirements:

• Possess recognised Degree in Project Management or its equivalent
• Minimum 15 years’ construction working experience in project/site management in construction industry
• Preferably completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit
• Good project management, communication and good analytical skills
• Ability to work with tight schedule in a fast-paced environment
• Adopt a proactive mindset when facing and solving issues; take charge of the planning and organization of resources and activities at the site
• Proponent of lean principles, actively seeking to maximize value and minimize waste in processes and resource management
• Believer of empirical data and measurement as the basis of decision-making to improve efficiency and productivity

Employment Benefits:

• Group Medical Insurances

• Dental & Specialist reimbursement

• Statutory Leaves

• Annual Wage Supplement (13th month bonus)

• Company Shuttle Bus from MRT Station to Office & vice versa

• Flexi working time

• Telecommuting

• Training & Development Opportunities

• Work-Life Balance etc.

Specific Responsibilities:

• Effectively manage large amounts of emails inquiries & incoming calls

• To co-ordinate and monitor daily air, ocean & cross-border trucking shipments with local customers and overseas agents.

• Update cost and selling rates into system shared folder.

• Assisting Sales Representatives in the areas of Sales Support and Customer Service.

• Handle telephone calls or acknowledge customers’ e-mails for sales representatives who are away from the office.

Job Specifications/Requirements:

• Degree or Diploma.

• Experience in Freight Forwarding / Shipping with proven track record.

• Able to communicate and quote to customers promptly.

• Ability to take initiative and responsibility.

• Computer literate.

• A Team Player and being passionate about meeting customers' satisfaction

Working Arrangements:

Work Location: 2 Bukit Merah Central, #08-01, Singapore 159835

Work Days: Mondays to Fridays

Work Hours: 8:30am to 6:00pm

Job Description

Customer Service and Admin
• Attend to jobseeker enquiries and facilitate appointment bookings including – verifying and creating new or follow-up appointments, managing their profiles in the system and making outbound calls to confirm appointments
• Perform jobseeker profile management in system
• Assist jobseeker in filling up relevant forms and customer satisfaction survey
• Data cleaning and entry functions into system

Events Support
• Assist with registering jobseekers for event
• Support outreach activities within the vicinity of career centres
• Help out at events within the cluster, whenever needed
• Other duties assigned by the supervisor

*To be deployed to cover frontline duties when needed (e.g.: F2F over a counter involving mostly with Jobseekers over registration for Job Fairs, verification of application forms, etc.)

Requirements

• O Levels and above qualification
• Able to converse in English & another 2nd language
• Customer service experience as role requires dealing with challenging situations
• Meticulous, independent and a team-player
• Digitally savvy as required to handle various systems
• Proficient with MS Office (Word and Excel)
• Willingness to be externally deployed for events or cover duties at various locations

Others

• 12 weeks contract (extendable)
• Jurong East

About our client: Our client is a sub-contractor company specializing in Structural and Architectural works.

About the role:

• Manage Human Resource management functions (manpower planning, recruitment, onboarding, training & development, policies review, payroll verification, monthly HR reports etc)
• Carry out the recruitment of management staff and workers as and when required including the posting of Job advertisements, shortlisting of qualified candidates and selection of candidates. Provide HR direction and support to management team
• Manage interview schedules and liaising with candidates, agencies and hiring managers
• Consolidating feedback from hiring managers and updating candidates on outcomes
• Plan, budget and execute employee welfare program
• Check, reconcile and validate to ensure all payroll transactions and all employer/employee claims are processed accurately and timely
• Process accurate and timely reports for submission to IRAS, CPF and other relevant authorities
• Ensure compliance of regulations with CPF, IRAS, MOM, WDA and other agencies
• Process work passes application, renewal and cancellation (EPOL & WPOL)
• Prepare employment contracts, HR letters and correspondences as required.
• Manage employee exit/resignation process including conducting exit interviews
• Work with managers to provide advice, assistance and follow-up on employee inquiries relating to administrative support, employee benefits, HR policies and practices
• Be strategic & analytical to see the long & short term objectives for the company & overall in line with the company objectives
• Work across boundaries and cultures to ensure compliance in HR processes and procedures; review and take responsibility to improve service quality and processes
• Maintain data from exit interview, turnover statistics, absenteeism reports to identify trends, training needs and supervisory issues.
• Registration of courses & maintenance of training record.
• Submit WDA training grants.
• Creation and regular maintenance of employee’s data files.
• Administer HR-related documentation which include but not limited to Staff Confirmation, Long-Service Award, Certification of Employment, Acknowledgement of Resignations etc
• Provide assistance and administrative support to any other HR project and duties as assigned
• Insurance renewal
• Other duties as necessary

About you:

• Diploma / Degree in Human Resource Management
• Min 5 years of related working experience in related field is required for this position
• Good understanding of MOM/BCA manpower policies for construction industry
• Motivated and meticulous
• Able to multi-task and work in fast-paced environment

Other info:

• Work location: East
• Work hours: 5 days

*Please note that only shortlisted candidates will be contacted.*

EA Name: Kingsforce Management Services Pte. Ltd.

EA License No: 94C3545

EAP Name: Kimberly Wong Pik Kiun

EAP Reg. No: R1984508

Job Description & Requirements

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

JOB SUMMARY

Duties and Responsibilities

The Duty Manager is the representative of Senior Management and will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott. Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may require further attention. Recognising the department’s top performers. Establishing guest satisfaction and to be able to strengthen business relationships with guests. Ensure the continuous learning and growth of associates within the front office department and be able to identify future/potential leaders within the department. Perform other reasonable job duties as requested by Management for the efficient running of department and Hotel in general.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Highlight:

• Contract Postion ( 12 months)
• Central, Queentown
• Monday to Friday, 8.30am to 6.00pm

Job Description:

• Assist in recorting & notes taking, support in information-gathering and liaison with external agencies related to social work.
• Assist in managing relationship with social service agencies and to write up referral letters if needed.
• Attend to mailbox and drafting of replies.
• Data entry duties as assigned.

Requirement:

• Only Singaporean
• Diploma in any field
• Meticulous and competent with MS Office

Interested applicants please click "Apply Now" or email to [email protected].

We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Lucas Tan

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Our flagship project

Our flagship project will bring together a 360 ͦ engagement ecosystem for youths in deep tech – from challenges and bootcamps to learning and research opportunities, and internships.

With the growing relevance of space-based science and technologies, it will be the go-to deep tech platform for youths, touching a wide range of industry verticals, including robotics, cybersecurity, life sciences, satellite and space tech, and sustainability – a reflection of the growing ubiquity of space and its growing impact in our world.

Role Overview

The Project Manager will play a critical role in designing, developing, and implementing a range of educational initiatives and courses. This position involves close collaboration with subject matter experts, instructional designers, and the client services team to ensure that our programmemes meet the highest standards of delivery.

Responsibilities & Tasks

Programme Development & Delivery

1. Programme Development: Lead the planning and development of training programmes, including defining learning objectives, curriculum development, and selecting delivery methods (e.g., in-person, online).

2. Stakeholder Management: Act as the primary liaison between internal teams, external partners, and clients to ensure alignment and address any programme-related concerns.

3. Resource Allocation: Manage resources effectively, including the assignment of instructors and coordination of instructional materials, to ensure programmes are delivered efficiently and effectively.

4. Budget Management: Develop and oversee the programme budget, ensuring that all financial objectives are met and identifying opportunities for cost savings.

5. Quality Assurance: Implement quality control processes to ensure that training content is up-to-date, relevant, and delivered in an engaging and effective manner.

6. Evaluation and Reporting: Design and implement evaluation tools to measure programme effectiveness and learner outcomes. Provide regular reports to senior management on programme progress, challenges, and achievements.

7. Vendor and Technology Management: Oversee the selection and management of vendors and technology platforms essential for programme delivery, ensuring they meet our needs for scalability, reliability, and user experience.

Strategic Marketing

8. Market Research: Conduct thorough market research to understand the target audience's needs, preferences, and behaviors. This includes analyzing competitors, identifying market trends, and understanding the overall industry landscape.

9. Marketing Strategy Development: Develop a comprehensive marketing strategy that aligns with the project's objectives. This involves setting marketing goals, defining target audiences, and determining the marketing mix (product, price, place, promotion).

10. Branding and Messaging: Develop and maintain the project's brand identity, including messaging, tone, and visual elements. Ensure consistency across all marketing materials and channels.

11. Content Creation and Management: Oversee the creation of engaging marketing content across various formats (blogs, social media posts, newsletters, press releases, etc.) to engage the target audience and communicate the project's value proposition.

12. Digital Marketing: Implement and manage digital marketing campaigns across various platforms (social media, email, SEO/SEM, online advertising). Monitor performance metrics and adjust strategies as necessary to optimize results.

13. Social Media Management: Manage social media profiles related to the project, including content planning, posting, engagement, and analytics. Utilize social media to build a community around the project and foster interaction with the target audience.

14. Event Marketing: Plan and execute marketing events, such as webinars, conferences, and product launches, to promote the project. This includes event planning, promotion, coordination, and post-event follow-up.

Experience, Skills and Qualifications

- Bachelor's or Master's degree in Education, STEM from a reputable university

- Proven experience in project management, specifically in the development and implementation of training programmes.

- Strong leadership skills and experience managing cross-functional teams.

- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

- Ability to manage multiple projects simultaneously with a high degree of accuracy and attention to detail.

- Proficiency in project management software and tools.

- A proactive, solution-oriented approach to problem-solving and the ability to adapt to changing priorities.

How to Apply / Application Deadline

Please submit your resume/CV and a cover letter highlighting your relevant experience, particularly in managing training or educational programmes. Include any certifications related to project management or instructional design. Deadline for submission is 31 March 2024.

Purpose of Job

The Head of Community Services & Programmes will lead, plan and organise YWCA’s community services programmes. He/She will engage and collaborate with community stakeholders, facilitate strategic partnerships with partners, donors and sponsors, as well as oversee fundraising and member engagement. He/She will supervise the Division’s budget and monitor programme policies and procedures to ensure strong impact to our beneficiaries and high standards of compliance and governance with charity regulations.

Key Responsibilities Areas

Programmes

• Develop strategies to increase community engagement and cultivate partnerships with stakeholders.
• Build and grow relationships with community organizations, programme partners, grassroots organisations, sponsors and stakeholders, and identify opportunities for collaboration.
• Undertake strategic analysis of programme mandate to ensure that YWCA stays relevant in addressing evolving community needs. Plan, develop and implement programmes addressing these needs. Monitor programme budgets, plan resources and evaluate effectiveness of impact and programme outcomes.
• Review and approve programme assistance to beneficiaries. Ensure that the services and programmes meet the performance indicators and operating guidelines.
• Oversee timely submissions to grant and programme sponsors, and conduct outcome-based evaluations of programme effectiveness.

Fundraising & Donor Engagement

• Work with Marcomms and Fundraising team to develop fundraising plans, including staffing ground events such as flag day, fundraising carnivals and charity dinners, as well as managing online campaigns and digital fundraising platforms.
• Manage donor and partner relationships and source for programme level sponsorship.

YWCA Membership & Volunteer Management

• Responsible for overseeing programmes to support YWCA Members. The aim of membership is to drive engagement and outreach to our community programmes and to develop a good base of volunteers and supporters for YWCA’s causes.
• Establish, plan and implement ideas for volunteer recruitment and retention, including volunteer management policies and processes such as volunteer selection, training, engagement and evaluation of volunteer programme.

Management & Leadership

• Prepare and manage annual budget for YWCA’s community programmes.
• Prepare management reports and perform secretariat duties to Committees and the YWCA Board.
• Represent YWCA when dealing with governmental authorities, social services agencies or with the public.
• Manage a team of community outreach staff and social enterprise volunteers.

Perform any other duties assigned by the Management.

Requirements

• Bachelor’s Degree in any discipline.
• At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Prior experience in leadership position, managing teams of programme executives.
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.

Competencies

• Excellent written and verbal communication skills.
• Ability to build relationships and work collaboratively with a diverse range of stakeholders, including Board and Committee members, Community Partners and Donors, Volunteers and Beneficiaries.
• Effective leadership skills to engage, train and motivate staff to accomplish work targets.
• Highly organized, strategic thinker, strong on generating ideas for collaboration.
• Strong team player with good organisational and project management skills.
• Resourceful in managing outcomes with lean resources.
• Passion in serving women / elderly / children and youths from vulnerable backgrounds.
• Heart to serve and a strong calling to our YWCA mission.

Able work on weekend,public holiday and rotate night shift.

• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required

• Recommends and suggests specialties to guest, up sells whenever possible

• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet

• Inspects table and glassware for cleanliness and damages

• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies

• Presents bill upon request and processes payment

• Train staff in the outlet as and when necessary

• Ensure that service team adheres and comply to company’s policies and procedures

• Ensure product knowledge is accurately delivered to staff

• Handle customer complaints and feedback

• Ensuring that the handover, closing and opening procedures are completed in each shift

• Ensure the cleanliness of the outlet is maintained throughout

• To maintain a sound knowledge of the menu and presentation standards for food and drinks

• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

• Interest in wine & service
• Prior experience in Food & Beverage is required
• Proactive and guest focused
• Time and task management skills
• Upselling skills
• Attention to detail and able to lead a team
• Able to settle any guest transaction via Food & Beverage Operational System (POS)
• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.

Job Description

1. Propose architectural framing layout and design key elements of buildings, submit to architect / consultant
2. Coordinate with structural team and M&E team to ensure the final design in-line with architect’s design intents and client’s requirements
3. Review & verify consultants design drawings, counter propose another architectural design intent and feasibility of construction
4. Plan and supervise the schedule of design processes and submission to authority to meet the main project
5. Resolve site issues related to design or changes required by production team, to ensure no delay affecting main program projects
6. Supervise draftsmen and prepare architectural shop drawings for construction
7. Assist draftsmen to amend shop drawings during peak time to make sure that quality drawings are issued for construction on time
8. Preparation of architectural coordination and shop drawings for the project to be used on site for production
9. Disseminate architectural information to other design teams for overall design coordination
10. Issuance of RFI & SDA
11. Monitor shop drawing progress and provide support to production team
12. Visit site and collect data to determine the best possible design
13. Any other duties as may be assigned

Job Requirements

1. Minimum 8 years of relevant work experience as architectural design coordinator in PPVC D&B projects
2. Skill in Autocad / Revit
3. Degree holder in Architectural or Civil Engineering

Main Duties:

• Responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure annual CEM targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Requirements

• Minimum 5 years of related experience in similar position with strong track record of proven success in driving impressive performance within the organisation.
• Strong ability to set clear measurable objectives, delegate responsibilities and assess, recognise and reward performances.
• Strategic in mindset and has “hands-on” and “can do” attitude to get the job done.
• Must be able to work under pressure and manage multiple tasks. concurrently with minimal supervision.
• Strong leadership qualities with excellent communication and presentation skills.
• Proven negotiation and excellent interpersonal skills.
• Possess class 3 driving licence.
• Able to work on weekends and 6 days work week.

About our client: Our client is a sub-contractor company specializing in Structural and Architectural works.

About the role:

• Formulating and updating safety policies and procedures in compliance with Workplace Safety and Health Act requirements
• Ensuring that safety policies are communicated effectively to all employees
• Identifying and assessing potential hazards in the workplace
• Conducting regular risk assessments and recommending measures to mitigate identified risks  Providing safety training to employees on a regular basis
• Conducting orientation programs for new employees to familiarize them with safety protocols
• Performing regular inspections of the workplace to identify and rectify safety hazards
• Conducting safety audits to ensure compliance with WSH standards
• Investigating accidents, incidents, and near misses to determine the root causes
• Developing and implementing corrective and preventive actions based on investigation findings  Keeping abreast of changes in safety regulations in Singapore
• Ensuring that the company remains in compliance with WSH acts
• Any other ad hoc duties assigned which is necessary for the execution of the project

About you:

• Possess a minimum Diploma in Environment, Health and Safety Management or related field
• Possess valid MOM registered WSHO, NEA registered ECO and PUB Registered ECMO license
• At least 5 years of relevant experience in WSHO in building and civil construction preferably in HDB, Condo, School and Factory
• Good knowledge and understanding of government regulation pertaining to Occupational Safety Health and Environment
• Crisis management capability
• Good communication skills and team player

Other info:

• Work location: East
• Work hours: 5.5 days

*Please note that only shortlisted candidates will be contacted.*

EA Name: Kingsforce Management Services Pte. Ltd.

EA License No: 94C3545

EAP Name: Kimberly Wong Pik Kiun

EAP Reg. No: R1984508

Job Responsibilities:

• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Responsible for management of subcontractors, suppliers in term of site progress and programme
• Liaise with authorities, client's representatives and consultants
• Responsible for project quality, health & safety and environmental issues
• Project Management reporting
• Monitoring of project cost and budgetary control
• Troubleshoot and guide project teams on a wide variety of complex problems with interdependence on other projects
• Identify solutions within broad application and functional expertise
• Recommend and drive the analysis of and solutions to problems.

Job Requirements:

• Possess recognised Degree in Project Management or its equivalent
• Minimum 10 years’ construction working experience in project/site management in construction industry
• Preferably completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit
• Good project management, communication and good analytical skills
• Ability to work with tight schedule in a fast-paced environment
• Adopt a proactive mindset when facing and solving issues; take charge of the planning and organization of resources and activities at the site
• Proponent of lean principles, actively seeking to maximize value and minimize waste in processes and resource management
• Believer of empirical data and measurement as the basis of decision-making to improve efficiency and productivity

We are looking for an experienced Production and Operations Manager to oversee and manage the set production and technical requirements for luxury and lifestyle events, pop-ups, and exhibitions.

You will manage the production requirements for our projects, paying attention to production quality, time and budget constraints, and will get exposure to projects with international luxury and premium lifestyle brands.

BENEFITS

• Good remuneration package, including quarterly project-based incentives
• Profit sharing for qualified senior team members
• Supportive and cohesive team environment
• Annual Dental, Optical & Medical Entitlements
• Hospital & Surgical Insurance Entitlements
• 2-days flexible Work from Home arrangements per month (bi-weekly)
• Meal allowance for overtime work, during event set-up and event operations
• Off-in-lieu provided for work on weekends and public holidays
• Opportunities to work on overseas projects for wider exposure

SCOPE OF WORK

• Be part of the production and operations team in planning and coordinating events and exhibitions in Singapore and regional countries
• Manage overall production and operations timelines and quality
• Oversee vendors & logistic agencies to ensure deliverables are met
• Cost negotiation and managing suppliers’ relationships
• Project operations planning and administration which include pre-event preparation, onsite execution and post-event closing
• Internal liaisons and communication with our projects and design divisions
• Production management from fabrication to on-site setup supervision and management for events and exhibitions
• Supervision and management of dismantling phase of projects
• Proactively handle any arising issues and troubleshoot any emerging problems during set up and event day
• Co-ordinating risk assessments, safety regulations and process management documentation

CRITERIA

• Between 3 - 5 years experience of set build production and operations management for premium lifestyle events & exhibitions
• Relevant experience and knowledge in set construction and electrical requirements for events and exhibitions
• Strong supplier management and quality control to ensure suppliers deliver high quality finishing
• Effective negotiation skills for costs with external vendors and contractors
• Able to produce timeline and production schedules
• Must be able to handle multiple projects concurrently
• Understand AutoCAD layout and technical production plans
• Organised and detailed work approach
• Bilingual in English and Mandarin (to liaise with English and Mandarin-speaking counterparts), &
• Possess a positive attitude and in good health.

Unleash Your Passion for Hospitality: Senior Sales Manager (Leisure)

Are you a seasoned sales professional with a deep understanding of the leisure travel market?

Do you thrive on building relationships and exceeding expectations? If so, we want you! We are seeking a dynamic and results-oriented Senior Sales Manager to lead our Leisure market segment and drive revenue growth for our hotel.

About the Role:

In this exciting role, you will be responsible for developing and implementing strategic sales initiatives to secure new leisure business and maximize revenue within your assigned portfolio. You will build strong relationships with travel agents, tour operators, and online travel agencies, tailoring unique proposals that showcase our hotel's exceptional offerings and unparalleled guest experience.

Key Responsibilities:

• Develop and execute a comprehensive sales strategy for the Leisure market segment, aligned with overall hotel goals and market trends.
• Manage a portfolio of assigned accounts, nurturing existing relationships and proactively identifying new business opportunities.
• Negotiate and secure contracts with travel partners, ensuring optimal room rates and revenue generation.
• Develop and deliver compelling sales presentations and proposals that highlight the hotel's unique selling points.
• Analyze market trends and competitor activity to inform strategic decision-making.
• Monitor sales performance and report regularly on key metrics and achievements.
• Foster a collaborative relationship with the revenue management team to optimize pricing and inventory strategies.
• Represent the hotel at industry events, trade shows, and networking functions.

Qualifications & Requirements:

• Minimum 3 years of experience in hotel sales, with a proven track record of success in the Leisure market segment.
• Strong understanding of the travel industry dynamics and key distribution channels.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders.
• Proficient in salesforce automation tools and CRM software.
• Results-oriented with a strong work ethic and a positive attitude.
• Ability to work independently and as part of a team.

As our Group Fitness Development Manager, you play a significant role in leading, developing and driving potential partnerships with our key stakeholders. We are seeking analytical, innovative and driven individuals who inspire to stay technologically relevant and achieve results for business awareness. Join us and be part of a dynamic team that will value add your learning and growth as a Group Fitness Development Manager!

Your contributions to our joint success

• Responsible for planning, developing and administering all aspects of the group fitness and instructor training programs.
• Supervising the group fitness instructors and operations of the group fitness department to ensure the highest level of programming and customer service.
• Develop onboarding/orientation programs to cultivate a culture of continuous learning for new instructors.
• Provides ongoing training, mentoring and evaluation of group fitness instructors and classes.
• Works closely with Area/ Branch Managers to ensure a high level of member participation in the group fitness program.
• Review, analyse and improve business processes and systems to achieve higher productivity and results.
• Source, network and partner with potential business influencers to deepen market penetration

What does it take to be a Group Fitness Development Manager

• Results and service oriented
• Self-motivated and a team player
• Excellent leadership and interpersonal skills
• Experience in Group Fitness and Business Development

Perks you can look forward to

• Free usage of gym facilities, swimming pool and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits provided
• Career advancement opportunities

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements.

Interested candidates are welcome to submit a detailed resume, including expected salary. For more information, please visit us at: www.amorefitness.com

We regret that only shortlisted candidates will be notified.

Able work on weekend,public holiday and rotate night shift.

• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required

• Recommends and suggests specialties to guest, up sells whenever possible

• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet

• Inspects table and glassware for cleanliness and damages

• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies

• Presents bill upon request and processes payment

• Train staff in the outlet as and when necessary

• Ensure that service team adheres and comply to company’s policies and procedures

• Ensure product knowledge is accurately delivered to staff

• Handle customer complaints and feedback

• Ensuring that the handover, closing and opening procedures are completed in each shift

• Ensure the cleanliness of the outlet is maintained throughout

• To maintain a sound knowledge of the menu and presentation standards for food and drinks

• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

• Interest in wine & service
• Prior experience in Food & Beverage is required
• Proactive and guest focused
• Time and task management skills
• Upselling skills
• Attention to detail and able to lead a team
• Able to settle any guest transaction via Food & Beverage Operational System (POS)
• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.