Total 2,702 customer service manager job vacancies in kaki bukit south east

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Vice President, Core Operations Manager - Hybrid (Internal Job Title: Ops Sup Lead Analyst – C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Effectively manage and provide oversight of high risk third party and Citi affiliate activities. Ensuring effective risk management practices are in place for third-party relationships, adhering to Citi’s Third-Party Risk Management program
• Manage and perform critical Core Ops Payment processes. Ensure all processes are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards
• To partner various teams including products, technology, control and other support teams to deliver operational and business goals with paramount focus on timeliness, accuracy and control of delivering payment services. Lead industry payment related projects.
• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
• Handle all Audits – internal and external
• Acts as SME to senior stakeholders and /or other team member

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelors’ degree in finance or related field with >15 years of relevant operational experience
• Good understanding of managing large operations team, complex franchise critical processes and relevant controls
• Meticulous and eye for detail and process improvement
• Strategic thinking and Proactive, ability to use own initiative and take lead to devise creative solutions
• Excellent interpersonal, communicate, leadership and management skills
• Strong problem-solving skills and analytical

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Description:

• Handle the entire procurement processes and support workflows, according to the sourcing strategies set.
• Manage the full procurement process, including supplier tendering, selection, contract negotiation, and ensuring timely ordering, delivery, and payment to meet operational needs.
• Build and maintain strong relationships with suppliers and internal stakeholders, promptly addressing any issues related to orders, deliveries, or quality.
• Ensure all procurement activities comply with policies, standards, and regulations while keeping accurate, up-to-date records of contracts, purchase orders, and supplier performance.
• Excellent negotiation skills with the ability to build strong relationships with vendors and manage contract agreements effectively.
• Perform other duties as assigned.

Job Requirement:

• Candidate must possess Diploma or above in relevant discipline.
• Minimum 3 years of experience in procurement preferably in construction/ civil engineering industry.
• Experienced with sourcing and material understanding.
• Have experiences in working in large scale projects.
• Bilingualism will be an advantage as we need to oftenly and effectively communicate with overseas stakeholders.
• 5.5 day work

Job Description:

• To manage and negotiate pricing, commercial terms with local and overseas suppliers and recommend the most competitive suppliers and subcon.
• With experience in Import-export related transactions affairs.
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations.
• Negotiate contracts, improved prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods.
• Review specifications and ensure materials ordered meet proper quality standard and comply to contract specifications.
• Maintain and update list of approved suppliers and their qualifications, delivery times, and potential future development.
• Lead and oversees the procurement team to achieve departmental objectives and professional and career growth of staff.
• Facilitate effective communication between procurement team, internal stakeholders and vendors, to ensure smooth procurement operations.
• Perform other duties as assigned.

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description

• Oversee, develop and implement comprehensive marketing strategies for the Group’s product line in the automotive industry.
• Collaborate with respective Business Units to align marketing initiatives and sales goals, ensuring support for lead generation, conversion, and retention.
• Develop, review and update promotional materials such as brochures, product images, and other materials as needed to increate product visibility and generate leads.
• Manage social medial platforms, websites, and digital channels, ensuring the content is up to date, engaging, and targeted to the right audience. Oversee the creation of videos, and other content to drive customer engagement and brand awareness.
• Maintain and enhance the company’s brand presence across all marketing channels, ensuring consistency and alignment with brand identity.
• Conduct market research to understand customer preferences, emerging trends, and competitor strategies. Use insights to inform marketing strategies and product positioning.
• Manage social medial platforms, websites, and digital channels, ensuring the content is up to date, engaging, and targeted to the right audience. Oversee the creation of videos, and other content to drive customer engagement and brand awareness.
• Develop partnerships with agencies, media outlets, and vendors to expand the company’s marketing reach.
• Negotiate contracts and coordinate joint promotional activities with industry partners.
• Oversee the marketing budget, ensuring cost-effective use of resources and a strong return on investment for campaigns and promotions.
• Preparate regular reports for senior management on the effectiveness of marketing activities and recommendations for improvements.
• Any other duties assigned from time to time.

Job Requirements:

• Minimally Bachelor’s Degree in Business, Marketing, or a related field.
• At least 5 years of relevant marketing experience, preferably in the automotive industry.
• Proficiency in digital marketing tools and strategies.
• Strong communication, negotiation, and project management skills.
• Ability to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced environment
• Highly detail-oriented with a creative mindset and strong conceptualization skills.
• Excellent analytical skills with the ability to interpret data and drive insights.
• Strong interpersonal skills, a team-oriented approach, and experience in managing stakeholder relationship.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

1. To serve and make sandwiches as per customers request

2. Do preparation for the meats and vegetables

3. Clean and sanitize restaurant

4. Work as a team with other staffs

5. Willing to learn and take order from supervisor / manager

6. Working in a fast pace environment

7. Take initiative to help others

· Attend technical clarifications meeting and/or presentations with customers

· Perform Wake frequency calculations (WFC) calculation including Thermowell design recommendation

· Create and issue Wake frequency calculations (WFC) certificate per Sales request

· Provide technical advice to internal staff and customers

· Perform design, prepare technical drawings and documentation as per customer’s requirement

· Provide technical support and/or propose alternative technical solutions to meet customer’s requirement

· Plan and establishes work schedules and gives direction to technical support engineers

· Provide advice to problem resolution

· Liaise with sales team for customers’ technical requirements and demands

· Provide technical advice to internal staff and customers

· Other technical or company process related activities that the manager would require

· Liaise with HQ person in-charge of explosion proof (ATEX, IECEx, FM Approval,) certification in case of changes to the design and technical documentation.

Candidates must be:

• 2D AutoCAD
• Experience Industrial Piping
• Instrumentation Background
• Comfortable to communicate with subsidiary in India and also Indian Drafter.

Job Description & Requirements

· To design of machine software – machine process sequence programming and devices integration programming.

· To do conceptual and detailed software design, testing and debugging for machine vision, image processing, motion control and I/O interface.

· Design and implement innovations, creation & improvement of company software products to foreseen future challenges and sustainability.

· Degree / Diploma in Computer Science, Mechatronics, Process Engineering;

· Minimum 5 years working experience in machine and vision software programming;

· Proficient of C# and C++ programming language under UWP, WPF and MFC projects;

· Basic knowledge of motion control system;

· Basic knowledge of image processing terminology.

· Able to meet deadline and work under pressure;

· Able to work independently.

• In charge of the operational procurement process for ship’s requirements.
• Negotiate / communicate with suppliers specifying quality, quantity, and delivery schedules
• Schedule, arrange, and follow-up on logistics to ensure cost effective and timely delivery of
• items on board
• Monitor schedules of the assigned group of vessels to optimize deliveries on board
• Proactively participate in department meetings and other activities.

Project and Business Manager Naval

The Naval Project and Business Manager will ensure the smooth execution of the naval program in the Singapore and Malaysia region. In coordination with the sales department, they will be responsible for supporting the sales process, prospecting, acquiring, and managing clients, while leveraging advanced technical expertise. Additionally, they will provide guidance on our range of solutions within the naval navigation sector.

Responsibility:

Manage the contractual relationship with clients:

• Ensure the follow-up and consideration of contractual requirements.
• Guarantee the quality of deliverables in accordance with the quality policy.
• Manage risks, budget, and billing

Manage the technical relationship with clients:

• Respond to clients' technical requests, relying on internal expertise.
• Oversee internal technical activities to ensure cost, schedule, and client satisfaction requirements are met.
• Monitor specific developments.

Ensure and Develop Naval Market:

• Occasionally participate in responding to tenders for our clients.
• Develop a business plan to target the market.
• Collaborate with marketing, technical, and sales teams to build strategies for Naval expansion in the region.
• Identify and prospect new markets and growth opportunities, in support of the commercial team.
• Participate in trade shows, conferences, and events to promote Exail products and services.
• Conduct competitive intelligence and analyze market trends in the region to anticipate developments and opportunities.

Requirement:

• Electronic Engineering degree.
• Proven experience in Bid or project management Naval defense sector.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Fluent in English is essential; knowledge of French languages is a plus.
• Availability for frequent international travel.

Job Description

-To assist logistics Manager with documentation and shipping arrangements.

- Handle LCL/FCL for import/export processing.

- Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation.

- Manage daily operations and respond to customer inquiries and requests

- Process inquiries and send booking confirmations to customers

- Liaise and follow up with customers, freight forwarders, carriers, transporters and warehouses.

- Liaises with shipping company, customs official, Jurong Port authorities, PSA authorities, transport contractors, and customer to ensure on- time delivery

- Track shipment status to ensure on- time delivery

- Ad-hoc duties as assigned

Job Requirements

- Able to multi-task, prioritize and time management

- Detail- oriented, positive attitude and willing to learn

- Able to work in 5.5 days work week (Alternate Saturday after probation)

- Prefer 1-2 years experience in Customer Service Officer (Logistics)

Job Title: Customer Service (ID3456)
Location: Changi South
Working Hours: Mon-Fri 9am to 6pm
Salary: $2500-$3500

Job Description:
• Respond to customer inquiries via phone, email, and other communication channels in a professional, courteous manner.
• Address and resolve any issues related to inventory, customs procedures, and shipment tracking.
• Provide clients with timely updates on the status of their inventory and shipments.
• Liaise with the operations team to ensure smooth and efficient handling of cross-dock shipments.
• Communicate any security or safety concerns raised by customers and assist in resolution.

Requirements:
· Minimum Diploma with 3 years in customer service, preferably in warehousing, logistics, or inventory management sectors.
· Possess knowledge in warehouse inventory software
· Able to work under stress and independently in a fast paced environment
· Good communication skills
· Customer oriented

Responsibilities and Duties:

· Welcome and orientate visitors/patients upon arrival at the lobby.

· Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.

· Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.

· Assist visitors/patients with way-finding around the hospital premises.

· Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning

· Handling of enquiries or feedback from the visitors/patients

· Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.

· Welcome and orientate public upon arrival at sheltered car porch / lobby.

Job Requirements:

· Minimum GCE ‘N’ levels.

· Experienced in customer service with good interpersonal skills.

· Minimum 1-2 years of relevant experience especially in healthcare sector.

· Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.

· Service-oriented and a good team player.

· Able to commit to shift work.

Job Title

SHOP MANAGER

Occupation

MANAGER

Job Description & Requirements

Industry

Beauty salons and spas (including slimming, skin care and hair care centres)

Job Title

Senior Shop Manager

Occupation

SHOP SALES MANAGER

Job Description & Requirements

Roles & Responsibilities

• Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively
• Duties include motivating sales teams, creating business strategies, developing promotional materials for shop
• Guide shop's supervisors
• Create shop's objectives
• Make critical decisions
• Manage shop's budgets
• Oversee shop’s performance

Ensuring that customers enjoy excellent quality service at the beauty

Managing of customers’ relationship and feedbacks

Taking care of customers’ reservation and verifying of payment

Explaining treatment and package details to customers

Managing recruitment of beauty staff

Preparing work schedules for beauty staff

Setting goals for each staff member and evaluate their performance

Ensuring that the business achieves projected sales target and profit

Monitoring and restocking of beauty supplies

Ensuring spa facilities and equipments are maintained to a high standard

Implementing of marketing campaign to attract new customers

Managing of social media platforms and website of the beauty

Ensuring that proper safety measures are put in place and adhere to

Requirements

Candidate must possess at least Diploma or equivalent

Minimum 8 Year(s) of working experience in Sales/Business management/beauty management

Very knowledgeable in spa products and treatments

Certification in spa services and massage services will be added advantage

Experience in managing multiple branches will be added advantage

Good communication skills and interpersonal skills

Able to work on weekends

No fix working hours

Good learning attitude

Only shortlisted candidates will be notified.

1.Creative development of a signature beverage offering

2.Assisting on the efficient running of the day to day bar operations

3.Providing friendly and excellent service to all guests at the establishment

4.Ensuring appropriate handling of all equipment and supplies within his/her area

5.Assisting in preparation for business hours and table set up

6.Assisting the outlet Managers in the daily beverage operations and ensure the quality and consistency of all products meet desired standards

7.Managing the beverage stocks and inventories

8.Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment

9.Participating and conducting knowledge and skills training, briefings and team meetings

10.Developing action plans to achieve desired financial targets and increase customer loyalty.

At least 3 years’ experience holding a managerial level position

Strong cocktail knowledge and experience developing cocktail menus

Strong spirits knowledge

Skillful at communicating with guests and providing excellent customer service

Ability to engage in conversations in professional and friendly manner

A well-groomed and professional appearance

Good command of spoken English

Outgoing and service orientated

Willing to learn and able to work under pressure

Able to work on shifts, weekends and public holidays

Relevant work experience in a high-volume bar

Job Title: Service Manager (Wholesale for machinery & equipment) ID9039
Location: Ubi
Working Hours:Monday to Friday: 8.30am to 5.30pm
Gross Salary: $4500 to $5500 (with car allowance & Annual Target sales incentive)
Basic Salary: $4000 to $4500 (exclusive of Annual Target sales incentive – 1 to 4 months)
Benefit:
*14 days AL with performance bonus provided
*Office Season Parking is Provided, car allowance and petrol card will be provided
*Transport or vehicle is not necessary, will reimburse if required.

Job Description:
•Lead a team of 10+ technician team
•Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
•Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
•Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
•Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client.
•Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business
•Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.

Requirement:
•Min diploma in Electrical or Mechanical with related technical background that at least 3-5 years experience

We are an established import/export and courier company located in the east, currently expanding our operations. We are looking for an ambitious and results-driven Business Development Manager to join our team. If you are passionate about driving growth, building strategic partnerships, and leading business initiatives in a fast-paced industry, we want to hear from you!

Position Overview:
As the Business Development Manager, you will play a pivotal role in driving the company’s growth strategy by identifying new business opportunities, cultivating long-term relationships with clients, and exploring new markets. This is an exciting opportunity for a motivated professional who thrives in a dynamic environment and is eager to contribute to the expansion of a well-established company.

Key Responsibilities:

• Develop and implement strategies to identify new business opportunities and expand market share in the import/export and courier industry.
• Build and maintain strong, long-term relationships with key clients, customers, and stakeholders.
• Conduct market research to identify emerging trends, competitive intelligence, and customer needs.
• Lead negotiations, close deals, and manage key accounts, ensuring customer satisfaction and retention.
• Collaborate with internal teams (e.g., logistics, operations, marketing) to ensure seamless execution of business development strategies.
• Prepare and present proposals, reports, and presentations to senior management and clients.
• Monitor and track sales performance, KPIs, and targets to ensure business objectives are met.
• Participate in industry events, conferences, and networking opportunities to enhance the company’s visibility and brand presence.
• Perform additional duties as required by management to support business development goals.

Requirements:

• Degree or Master’s Degree in Business, Marketing, or a related field.
• At least 3-5 years of experience in business development, sales, or a similar role, preferably in the import/export, logistics, or courier industry.
• Proven track record of successfully driving revenue growth, closing deals, and managing key accounts.
• Strong interpersonal, communication, and negotiation skills.
• Ability to think strategically, with a keen understanding of market trends and business opportunities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
• Self-motivated with a high level of initiative and the ability to work independently.
• Fluent in both Mandarin and English (required to liaise with China-based clients).

Why Join Us?

• Career Advancement: Great potential for career growth within an expanding company.
• Dynamic Work Environment: Be part of a fast-paced, high-impact role within an exciting industry.
• Collaborative Culture: Work with a supportive team and contribute to the company’s strategic growth.
• Competitive Compensation: Attractive salary and benefits package.

If you're ready to take on a leadership role in business development and help drive the growth of a leading logistics company, we encourage you to apply today!

To Apply:
Please send your updated resume to [email protected] or click on the "Apply Now" button. We look forward to reviewing your application.

We regret that only shortlisted candidates will be contacted.

A Senior Contract Manager plays a crucial role in overseeing contract-related functions, ensuring compliance, and managing risks. A Senior Contract Manager also collaborates with project managers and financial controllers to align contract objectives with project and company goals. This role requires strong analytical, negotiation, and leadership skills to navigate complex construction contracts effectively.

Job Responsibilities

• Draft, review, and negotiate contracts with clients, subcontractors, and suppliers, ensuring alignment with project requirements and company policies.
• Identify and mitigate risks in contract terms, providing guidance on contract clauses, obligations, and liabilities.
• Assess contractual risks and implement mitigation strategies.
• Ensure compliance with legal and regulatory requirements, staying updated on construction and contract law changes.
• Manage the full contract lifecycle, from initiation through project completion and closeout.
• Monitor contract performance, ensuring deliverables meet quality, cost, and timeline expectations.
• Handle variations, claims, and changes, assessing their impact on contracts and project scope.
• Ensure contract budgets align with project financial targets, monitoring expenses, and revenue.
• Approve and process payments to contractors and subcontractors, ensuring accurate billing and invoicing.
• Act as the primary liaison between project teams, clients, subcontractors, and suppliers regarding contract matters.
• Provide clear communication on contract requirements, modifications, and potential issues to relevant stakeholders.
• Address conflicts and disputes that may arise during project execution, coordinating with legal teams as needed.
• Ensure all parties fulfill their contractual obligations, conducting regular audits of contract compliance.
• Supervise and mentor junior contract managers, providing guidance on complex contract issues.
• Lead training sessions on contract management best practices, risk mitigation, and compliance for the team.

Job Requirements

• Bachelor's degree in Construction Management, Quantity Surveying, or equivalent
• Minimum 10 years of experience in a comparable role, specializing in contract management and administration, particularly in the construction industry
• Profound knowledge in Contract Negotiation and Administration
• Relevant experience in both Singapore's public and private sector projects
• Relevant experience in handling subcontracts
• Knowledgeable, experienced, and well-versed in the application of various Conditions of Building Contracts commonly adopted locally

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries and a  welcoming company culture.

ABOUT THE ROLE

The digital marketing performance manager holds the accountability of the overall account performance and budget utilization for a portfolio of clients and ensures that the team works cohesively in developing, maintaining and optimizing performance marketing channels. Additionally, the mid-tier position is responsible in producing reports and insights along with recommending growth strategies and tactics for internal and external stakeholders. This role requires a people leader with a strong strategic mindset, experience in project management, established communication skills, a deep understanding of digital marketing disciplines (paid and non-paid) and analytical mind.

RESPONSIBILITIES

Management and Growth (40%)

• Frequently monitor performance dashboard and proactively maintain performance and budget pacing
• Measure and report performance of all channels and campaigns, and assess against goals to internal and external stakeholders
• Contribute to the development of media plans and successful performance marketing strategies
• Maintain complete visibility on campaign opportunities and risks
• Provide recommendation on tactical developments and optimisations 
• Hands on campaign executions when required
• Remain constantly updated with company capabilities and service and upgrade knowledge on digital marketing solutions so as to effectively communicate all offerings to the client

Project Management (40%)

• Lead and brief multiple projects relating to marketing campaigns and creative
• Communicate internally and externally on project status
• Ensuring and monitoring satisfactory quality of work
• Manage and oversee the team’s workload and priorities
• Control client delivery to prevent over-servicing
• Delegate, supervise and apply quality control on executional tasks
• Keep up to date with promotional campaigns and proactively manage the execution

Team Management and Development (20%)

• Provide guidance, support, and encouragement to team members to enhance their performance and boost their motivation.
• Coordinate and/or request trainings for the team or team members
• Flag team shortcomings (capacity, capability and/or behaviour) to the management team and contribute in resolving team issues

Qualification and Experience

• At least 3 years of experience in client servicing and team lead capacity working in a Digital Marketing Agency
• At least 1 year of managing multiple marketing projects
• Bachelor’s degree or equivalent experience

Technical and Soft Skills

• Skilled proficiency in directly managing and strategizing for Google Ads and Facebook Ads as a minimum
• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills
• Possess leadership and people development skills

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft 
• Engages proactively within a team environment 
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail 
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes 

• Hybrid-Remote team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

A Senior Contract Manager plays a crucial role in overseeing contract-related functions, ensuring compliance, and managing risks. A Senior Contract Manager also collaborates with project managers and financial controllers to align contract objectives with project and company goals. This role requires strong analytical, negotiation, and leadership skills to navigate complex construction contracts effectively.

Job Responsibilities

• Draft, review, and negotiate contracts with clients, subcontractors, and suppliers, ensuring alignment with project requirements and company policies.
• Identify and mitigate risks in contract terms, providing guidance on contract clauses, obligations, and liabilities.
• Assess contractual risks and implement mitigation strategies.
• Ensure compliance with legal and regulatory requirements, staying updated on construction and contract law changes.
• Manage the full contract lifecycle, from initiation through project completion and closeout.
• Monitor contract performance, ensuring deliverables meet quality, cost, and timeline expectations.
• Handle variations, claims, and changes, assessing their impact on contracts and project scope.
• Ensure contract budgets align with project financial targets, monitoring expenses, and revenue.
• Approve and process payments to contractors and subcontractors, ensuring accurate billing and invoicing.
• Act as the primary liaison between project teams, clients, subcontractors, and suppliers regarding contract matters.
• Provide clear communication on contract requirements, modifications, and potential issues to relevant stakeholders.
• Address conflicts and disputes that may arise during project execution, coordinating with legal teams as needed.
• Ensure all parties fulfill their contractual obligations, conducting regular audits of contract compliance.
• Supervise and mentor junior contract managers, providing guidance on complex contract issues.
• Lead training sessions on contract management best practices, risk mitigation, and compliance for the team.

Job Requirements

• Bachelor's degree in Construction Management, Quantity Surveying, or equivalent
• Minimum 10 years of experience in a comparable role, specializing in contract management and administration, particularly in the construction industry
• Profound knowledge in Contract Negotiation and Administration
• Relevant experience in both Singapore's public and private sector projects
• Relevant experience in handling subcontracts
• Knowledgeable, experienced, and well-versed in the application of various Conditions of Building Contracts commonly adopted locally

A Senior Contract Manager plays a crucial role in overseeing contract-related functions, ensuring compliance, and managing risks. A Senior Contract Manager also collaborates with project managers and financial controllers to align contract objectives with project and company goals. This role requires strong analytical, negotiation, and leadership skills to navigate complex construction contracts effectively.

Job Responsibilities

• Draft, review, and negotiate contracts with clients, subcontractors, and suppliers, ensuring alignment with project requirements and company policies.
• Identify and mitigate risks in contract terms, providing guidance on contract clauses, obligations, and liabilities.
• Assess contractual risks and implement mitigation strategies.
• Ensure compliance with legal and regulatory requirements, staying updated on construction and contract law changes.
• Manage the full contract lifecycle, from initiation through project completion and closeout.
• Monitor contract performance, ensuring deliverables meet quality, cost, and timeline expectations.
• Handle variations, claims, and changes, assessing their impact on contracts and project scope.
• Ensure contract budgets align with project financial targets, monitoring expenses, and revenue.
• Approve and process payments to contractors and subcontractors, ensuring accurate billing and invoicing.
• Act as the primary liaison between project teams, clients, subcontractors, and suppliers regarding contract matters.
• Provide clear communication on contract requirements, modifications, and potential issues to relevant stakeholders.
• Address conflicts and disputes that may arise during project execution, coordinating with legal teams as needed.
• Ensure all parties fulfill their contractual obligations, conducting regular audits of contract compliance.
• Supervise and mentor junior contract managers, providing guidance on complex contract issues.
• Lead training sessions on contract management best practices, risk mitigation, and compliance for the team.

Job Requirements

• Bachelor's degree in Construction Management, Quantity Surveying, or equivalent
• Minimum 10 years of experience in a comparable role, specializing in contract management and administration, particularly in the construction industry
• Profound knowledge in Contract Negotiation and Administration
• Relevant experience in both Singapore's public and private sector projects
• Relevant experience in handling subcontracts
• Knowledgeable, experienced, and well-versed in the application of various Conditions of Building Contracts commonly adopted locally

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.
• 6 working days

A Senior Contract Manager plays a crucial role in overseeing contract-related functions, ensuring compliance, and managing risks. A Senior Contract Manager also collaborates with project managers and financial controllers to align contract objectives with project and company goals. This role requires strong analytical, negotiation, and leadership skills to navigate complex construction contracts effectively.

Job Responsibilities

• Draft, review, and negotiate contracts with clients, subcontractors, and suppliers, ensuring alignment with project requirements and company policies.
• Identify and mitigate risks in contract terms, providing guidance on contract clauses, obligations, and liabilities.
• Assess contractual risks and implement mitigation strategies.
• Ensure compliance with legal and regulatory requirements, staying updated on construction and contract law changes.
• Manage the full contract lifecycle, from initiation through project completion and closeout.
• Monitor contract performance, ensuring deliverables meet quality, cost, and timeline expectations.
• Handle variations, claims, and changes, assessing their impact on contracts and project scope.
• Ensure contract budgets align with project financial targets, monitoring expenses, and revenue.
• Approve and process payments to contractors and subcontractors, ensuring accurate billing and invoicing.
• Act as the primary liaison between project teams, clients, subcontractors, and suppliers regarding contract matters.
• Provide clear communication on contract requirements, modifications, and potential issues to relevant stakeholders.
• Address conflicts and disputes that may arise during project execution, coordinating with legal teams as needed.
• Ensure all parties fulfill their contractual obligations, conducting regular audits of contract compliance.
• Supervise and mentor junior contract managers, providing guidance on complex contract issues.
• Lead training sessions on contract management best practices, risk mitigation, and compliance for the team.

Job Requirements

• Bachelor's degree in Construction Management, Quantity Surveying, or equivalent
• Minimum 10 years of experience in a comparable role, specializing in contract management and administration, particularly in the construction industry
• Profound knowledge in Contract Negotiation and Administration
• Relevant experience in both Singapore's public and private sector projects
• Relevant experience in handling subcontracts
• Knowledgeable, experienced, and well-versed in the application of various Conditions of Building Contracts commonly adopted locally

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and external regulators. We are a function with over 2,500 professionals providing assurance across all of Citi's businesses in 180+ countries.

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Tech IA - International - Senior Audit Manager - Hybrid (Internal Job Title: Senior Audit Manager - C14) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

The Senior Audit Manager is a senior-level management position responsible for owning and managing complex audits, assessments of Citi’s risk and control environment related to Country / Cluster Technology and interactions with senior stakeholders and regulators. The overall objective is to utilize in-depth subject matter expertise covering a broad range of Technology areas covering Technology Infrastructure, Applications, Information Security / Cyber, Technology Resilience and topics relating to Governance and Regulatory compliance applicable to countries and clusters across Asia, Europe and Middle East – Africa.

Responsibilities:

• lead an audit team and maintain high levels of motivation within the team.
• Continue to acquire and retain talent, with responsibility for their personal and professional development, remuneration and appraisal and manage the team to specific budgets.
• Deliver audit plans, publish reports, Internal Audit and Regulatory issue validation and business monitoring and relevant governance insights.
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives.
• Identify solutions for a variety of complex and unique control issues by contributing to management action plans bringing to the fore professional judgement, subject matter expertise and experience.
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws and regulations, Policies, apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Demonstrate the subject matter expertise across a broad range of Technology areas covering Technology Infrastructure, Applications, Information Security / Cyber, Technology Resilience and topics relating to Governance and Regulatory compliance through high quality risk assessments, periodic business monitoring, delivery of audits and risk based / regulatory issue validations.
• Champion the adoption and use of Citi’s Audit Methodology in delivery of all aspects of the audit lifecycle.
• Leverage analytical skills and tools while delivering various activities as part of the audit lifecycle.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications:

• 15+ years of experience which should also comprise of experience in managing and delivering Technology Audits in a highly regulated industry, is required
• Technology Audit experience across a mix of Technology areas covering Technology Infrastructure, Applications, Information Security / Cyber, Technology Resilience and topics relating to Governance and Regulatory compliance.
• Experience of leading Audit team through audit engagements; Experience in business, functional and people managemferent
• Related certifications (CIA, CISA, CISSP, CRISC, or similar) preferred.
• Proven ability to execute concurrently on a portfolio of high-quality deliverables within planned timelines.
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques, Strong stakeholder management skills.
• Effective negotiating, influencing and relationship management skills.
• Ability to demonstrate clear and concise written and verbal communication.
• Experience in operating as an effective team member in a highly diverse global organization.

Education:

• Bachelor’s degree/University degree or equivalent experience preferably in Technology and related areas
• Master’s degree preferred.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei