Total 963 fb tourism hospitality job vacancies in singapore

Hotel Duty Manager

Our esteemed Client is seeking a motivated Duty Manager to manage and oversee daily operations of the Front Office Team and ensure a memorable experience for our guests.

Key Responsibilities:

• Supervise,manage and work with the teams at the front desk, housekeeping, and other operational departments to ensure smooth daily operations
• Address and resolve guest inquiries, complaints, and emergencies promptly and professionally
• Maintain high standards of customer service and ensure all guests feel welcomed and valued
• Monitor staff performance, provide training, and foster a positive and productive work environment
• Conduct regular inspections of the hotel to ensure cleanliness, safety, and maintenance standards are met
• Collaborate with other departments to coordinate and improve overall hotel operations
• Assist in managing budgets, financial reports, and inventory control
• Ensure compliance with all hotel policies, procedures, and regulations

Qualifications:

• Must be SIngaporean, PR or have work rights in Singapore
• Proven experience in hotel management or a similar role
• Strong leadership and team management skills
• Excellent communications and interpersonal abilities
• High attention to detail and organizational skills
• Ability to handle stressful situations with professionalism and poise
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Proficiency in hotel management software and MS Office suite

If you are passionate about delivering exceptional guest service and have the skills to lead our team, we would love to hear from you.

Apply today and become an integral part of the team, dedicated to providing unparalleled hospitality!

We thank you in advance for your interest and regret that only shortlisted candidates will be invited to an interview.

ILS Hospitality

[email protected]

EA Reg: 23C1776

Reg No: R23117498

WA: 89431726

Role and Responsibilities

• Be the single point of contact for all F&B and Event Management requests.
• Track and report all F&B Event Management requests and develop management reports and insights.
• Develop service improvement initiatives and new ideas to improve the overall hospitality to internal client staff and external guests.
• Support the sourcing of new caterers, F&B,pantry supplies, employee experience and hospitality vendors across APAC (if needed).
• Ordering and delivering catering and hospitality services according to bookings.
• Continually develop client knowledge, with the aim of surprising and delighting at every opportunity.
• To actively gain client feedback in all areas of the business and in turn share this with your line manager.
• Interface with the Facilities team to make them aware of any cosmetic building repairs observed as they undertake their own responsibilities
• To provide corporate event project management as required and where applicable.
• Discuss any training needs or requests with your Coordinator / Manager.
• Check rooms are set up correctly according to the booking requirements. Monitor cleanliness and that all requirements for food and beverage, audio visual etc. are ready and available at the requested time.
• Ensure vending and coffee machines are fully stocked, clean and in working order.
• Oversee stock control for consumables (catering stock) and ensure everything is in order and in stock at all times.
• To work flexibly with the Receptionist (where applicable) based on business needs.
• To provide coverage support for the Receptionist during the 1 hour lunch break.
• Ensure all areas of responsibility throughout the office are presentable at all times.
• Ensure cleanliness of pantries / hospitality storage rooms.
• Understand and use the visitor registration system and have a thorough working knowledge of the room booking system.
• Generate reports as required.
• Promote the use of the visitor registration system to bookers, guiding them to pre-register their guests, especially before any large events.
• Any other ad-hoc duties as requested by the Manager.

Qualifications

• Minimum 5 years’ experience working in a hospitality role.
• Strong customer service and complaint handling skills.
• Must be well organised and able to manage multiple tasks.
• Must be dynamic and action-orientated, and able to meet deadlines and achieve objectives.
• Must have the ability to build and maintain relationships and work confidently with people at all levels.
• Keep all information and materials relating to the business of the Firm or its clients strictly confidential.
• Maintain a professional, polite and considerate manner at all times.
• Must be an excellent communicator in English (written and verbal).
• Must have excellent knowledge of and skills with MS Office suite, especially Excel and PowerPoint and good data analytical skills.
• Must have the ability to demonstrate a high degree of confidentiality and adhere to company polices.
• Must have the ability to work independently and take initiative but also be an enthusiastic team player.

Marketing Executive

5 days | 9am – 6pm

Basic Salary : $3000 to $3500

Address : Paya Lebar

Requirement

• Working experience in social media marketing or as a Digital Media Specialist.

Responsibilities

Leads Monitoring:

• Keep a watchful eye on incoming leads from various sources (website, social media, referrals, and more).
• Qualify leads and ensure they reach the respective clubs.
• Maintain and update lead sheets with precision.

Leads Update:

• Gather fresh leads from multiple channels.
• Organize and input leads into individual lead sheets.

Weekly Social Media Calendar:

• Craft and schedule engaging weekly social media posts across platforms (Facebook, Instagram, TikTok, LinkedIn, etc.).
• Collaborate with content creators for videos and edits.
• Align posts with current marketing campaigns and events.
• Engage with followers and respond to comments and messages.
• Tweak the calendar based on analytics and performance.

Website Revamp:

• Team up with web designers and developers to give our website a stunning makeover.
• Ensure the new design is user-friendly, responsive, and SEO-optimized.
• Refresh content, images, and media to complement the new design.
• Conduct rigorous testing to squash any bugs before launch.

Ad Hoc Design:

• Whip up eye-catching graphic designs for diverse needs (promotional materials, infographics, internal documents).
• Ensure all designs adhere to our branding guidelines.
• Collaborate with different clubs to meet their design requests.
• Manage the design journey from concept to completion.

Social Media Ads:

• Create and manage compelling social media ad campaigns on platforms like Facebook, Instagram, and TikTok.
• Develop ad copy and visual assets that captivate and convert.
• Monitor ad performance and adjust targeting, budget, and content as needed.

Managing Current Website:

• Regularly update the website with fresh content.
• Keep an eye on website performance and resolve technical hiccups.
• Ensure the website is secure and backed up consistently.
• Optimize website speed and overall performance.

Managing Email Server:

• Oversee the configuration and upkeep of the email server.
• Ensure reliable email delivery and troubleshoot any issues.
• Manage email accounts and implement email policies and procedures.

Managing Web Host:

• Liaise with the web hosting provider to guarantee top-notch performance and uptime.
• Monitor server performance and address hosting issues promptly.
• Ensure regular backups and disaster recovery plans are in place.
• Manage hosting plans, renewals, and billing.
• Coordinate upgrades or changes with the web host as necessary.

Coordinating Print Production:

• Develop and manage timelines for the design, approval, and production of printed materials and in-club graphics.
• Research and select print vendors based on quality, cost, and turnaround time.
• Oversee the installation of in-club graphics, ensuring they are installed correctly and securely.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Lecturer (School of Tourism & Hospitality) and invite industry professional to join us in our mission.

Job Description:

• Teach across a range of qualification types and levels, in both day and evening classes.

• Develop and prepare lessons, including necessary teaching materials.

• Set, assess, and monitor all assignments and examinations related to the units taught.

• Compile all grades related to the units taught, including an end-of-unit report.

• Support and monitor students’ progress in the units taught, including providing academic counselling.

• Responsible for all assigned courses, supervise and support assigned students.

• Contribute to course team meetings to monitor, review, and evaluate relevant courses.

• Conduct course orientations, previews, and promotional tasks as necessary and as assigned by the Dean of School.

• Undertake other school-related tasks that may be required or deemed relevant by the Dean of School or Management, such as liaising with other educational professionals and organisations.

• Undertake continuous professional development and participate in staff development activities for personal and professional growth.

• Provide support for other assignments as directed by the Management.

Requirements:

• At least a Master's degree and a Bachelor in Tourism and Hospitality studies.

• ACTA or ACLP

• Five years of working experience in the Tourism and Hospitality industry.

• Three years of teaching experience in a private education environment.

• Proficient in curriculum development, lecture delivery, and classroom management.

• Passionate about teaching, an effective communicator, and a team player.

Thank you for applying. We’re excited to review your application and will be in touch soon.

EXPANDING ADMIN TEAM :
( FB LIVE ADMIN POSITION )

- Monday to Friday

- ABLE TO WORK LATE ON 3 DAYS A WEEK
- TRAVEL OPPORTUNITIES
- Work Life Balance
- QC & Packing of stock
- Reply to Customer's enquiries
- Supporting role to FB LIVE HOST
- Basic Computer Skills
- Singaporeans/PR
- Salary : 2.4k Onwards
- Location: Yio Chu Kang

Our client, a reputable Multi-business Company, is looking for a Senior Manager, L&D.

You will be reporting to the Group HR Director and responsible for designing, implementing, and managing training programs that support the growth and development of our employees across all business units. This role will provide trainings to elevate capabilities to achieve business goals that are inline with HR strategy. This role will be critical in offering a continuous learning environment to keep our teams current.

Job Responsibilities:

• You will be reporting to the Group HR Director and responsible for designing,implementing, and managing training programs that support the growth and development of our employees across all business units.
• This role will provide trainings to elevate capabilities to achieve business goals that are inline with HR strategy.
• This role will be critical in offering a continuous learning environment to keep our teams current
• Providing instructor-led training, blended learning, and experiential learning.
  
• Oversee the implementation of training programs across all business units, ensuring consistency and quality.
  
• Facilitate high-impact training sessions as needed.
  
• Stay abreast of industry trends and incorporate new learning technologies
  and methodologies.
  
• Build strong relationships with key stakeholders, including business unit
  leaders, HR partners, and external vendors.
  
• Act as a consultant to business units, providing expertise and recommendations on learning and development initiatives.
  
• Advocate for a culture of continuous learning and development across the
  organization.

Requirements:

• Minimum of 5 years in specifically Training or L&D role.
• A proven track record in leading successful learning and development
  initiatives.
• Prior experience in the Luxury Retail/Hospitality industry
• Good experience in Strategic L&D planning

Please send your updated resume to [email protected] if you are interested.

Regret to inform that only shortlisted candidates will be contacted.

Workstone Pte Ltd (EA License 19C9998)

Aslin Wong Mun Ning (R1326393)

Working Location: Ubi

Salary: $2700 - $3500

Job Requirements:

• Min. Nitec in Automotive Engineering or any Technical Diploma
• Valid Class 3 / 3A driving license (preferably Class 3)
• 3 years’ experience in automotive or hospitality industry

Job Description:

• Attend to customer’s vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.
• Manage customer’s expectations and co-ordinate with service providers to meet customer’s demand.
• Check invoices for correctness before billing and explain individual items to customers.
• Raise technical query to Technical Team when unusual trend on vehicles is spotted.
• Test drive with customer if necessary.
• Submit Customer Incident Form in system to address customer concern.
• Follow up with customer and solicit feedback on repair including scheduling for next service appointment.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

The Hotel Phone Operator is responsible for managing all incoming and outgoing calls, ensuring effective and courteous communication between guests, staff, and external contacts. This role includes providing information, handling guest requests, and ensuring a smooth flow of communication within the hotel.

Key Responsibilities:

· Answer and direct all incoming calls to appropriate departments and individuals.

· Assist guests with inquiries, requests, and reservations.

· Provide information on hotel services, amenities, and local attractions.

· Process and log guest requests, ensuring prompt and efficient service.

· Handle wake-up call requests and follow through as needed.

· Monitor emergency calls and coordinate appropriate responses.

· Maintain a professional and friendly demeanor in all interactions.

· Update and manage guest information in the hotel’s communication system.

· Coordinate with front office and other departments to ensure seamless guest service.

· Perform administrative tasks such as message taking, mail handling, and filing.

Requirements

· Previous experience in a customer service role, preferably in hospitality.

· Excellent communication skills, both verbal and written.

· Proficiency in using telephone systems and basic computer applications.

· Strong customer service skills with a professional and friendly attitude.

· Flexibility to work on weekends and holidays.

If you are an ambitious person eager to start a career in the hospitality industry, we encourage you to apply.

ILS Hospitality

89431726

Salary: up to $6000

Working Days & Hours: Mon-Fri Office Hours

Location: Upper Thomson

Job Description:

• ● Ensure that all Hospitality policies are implemented Build meaningful and professional relationships with residents and family members ● ● Ensure that all Household are equipped with clean linens ● Ensure that all Household are equipped with kitchen items Ensure that family members are updated on the residents wellbeing in terms of activities, outdoors events etc. ● Support the operation team in maintaining key relationships, by promong relevant services to new/ existing residents ● ● Handle complaints when necessary ● Conduct essential hospitality training for Care Staffs ● Supervise and evaluate Care Staff service delivery ● Ensure all records are kept properly and consistently ● Prepare reports for Head, Hospitality review

Job Requirements: Min Degree in Hospitality & Tourism or similar w min 4 years in the hotel industry preferably; Rooms Division

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Job Responsibilities including, but not limited to:

*Reporting to the Director of Operations and or his assigned personnel working towards the restaurant’s annual operating budget.

*You will be in charge of events/sales cold calls: corporate/internal events and following through via email confirmation to meet customers' expectations. In-charge of all in-house reservation systems: checking and replying of all emails; including upcoming reservations/updating/blocking room status for private events including sending of events proposal etc .

* Take charge for the Table DB reservation systems, events enquiries via phone, email or walk-in guest for viewing of private rooms etc.

*You must, at all times, work together as a team with other fellow colleagues, managing the restaurant operations during corporate/events meal periods to ensure that company standards and steps of service are met through all guests' interactions.

*For event operations: ensuring that checklists, requisitions and proper opening and closing functions are being completed for each event.

*Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information and always check with superior whenever having doubts ( no second guesses).

*Ensuring that all steps of services as outlined in training materials, verbally or hard copies issued by the GM are being followed thru.

*Interact positively with customers, promoting restaurant/company and services.

*To follow through for invoice billing after each event.

*Assisting in planning and setting up for special events, corporate dining etc.

*To ensure that risk management plans and workplace safety plans are always in place at all times.

*Coordinate with the manager/marketing team in organizing meetings and special events as requested.

*As a GRO, you are responsible for greeting guests and serving the needs of guests who patron our restaurant.

*Responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

* Plan and coordinate all promotional activities targeting clients/ schedule activities for guests.

*Assisting GM, working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.

Demonstrate a good knowledge of the restaurant menus and wine lists and readiness to answer any enquiries from the guest.

*Always ensure and maintain consistency of product quality presentation as set by company and manager.

*To achieve sales targets by upselling beverages/food items and maintaining customer satisfaction.

*Ensures to compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.

*Performs additional responsibilities, although not detailed, as requested by the general manager/and or his assigned personnel at all times.

Requirements:

*Meticulous, with an eye for detail.

*Able to liaise and coordinate effectively with different departmens with the company, and with external stakeholders.

*Ability to work under tight deadlines and to work independently.

Solutions-oriented, results driven and problem-solver.

Please send resume to : [email protected] (Please contact 97333729 for a chat)

Responsibilities:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Requirements:

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

We are currently looking for a talent to perform private dinning service for high net-worth guests. At the same time able to provide concierge services for the clubhouse.

Responsibilties

1. To provide private dinning and conceirge service for private members and VIP guests

2. Work with a range of private chefs depending on the type of cuisine for bigger group private event

3. Ability to provide private dinning services for small group of guests

4. To provide conceirge service for guests at clubhouse.

Requirements:

1. Had proven work or internship experiece in restaurants

3. Bilingual in both English and Chinese

4. Able to work fleixble hours especially afternoon to evening shift.

Location: Town

Industry: Hospitality (Service Apartment complex with 70 units in Singapore.)

Key Responsibilities:

• Manage full sets of accounts, including AR, AP, GL, and fixed assets
• Prepare and analyze monthly financial statements and management reports
• Oversee monthly, quarterly, and annual financial closings
• Develop and maintain budgets and forecasts
• Ensure compliance with regulatory requirements, including GST and corporate tax filings
• Liaise with external auditors and tax agents
• Implement and maintain internal controls and accounting procedures
• Provide financial insights to support business decisions
• Manage cash flow and banking relationships
• Supervise and mentor junior accounting staff

Qualifications:

• Bachelor's degree in Accounting or Finance
• Minimum 5 years of accounting experience, preferably in the hospitality industry
• Strong knowledge of Singapore accounting standards and tax regulations
• Proficiency in accounting software and Microsoft Excel
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal abilities
• Ability to work independently and in a team environment

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic work environment in a growing hospitality business
• Work-life balance with flexible arrangements

If you're ready to take your accounting career to the next level in an exciting hospitality setting, we want to hear from you! Apply now and join our team in shaping the financial future of our service apartment business.

How to Apply:
Email your resume to Tiffany Ong Meng Yen at [email protected]

Contact Information:
People Profilers Pte Ltd
20 Cecil Street, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9722

EA License Number: 02C4944
Registration Number: R1111371

Join us and make a significant impact in the hospitality operations of a leading property developer!

•  Manage all aspects of recruitment, including reviewing job descriptions, posting job advertisement, sourcing, screening, scheduling interviews, conducting interviews to offering and on-boarding of new hires
•  Liaise with respective department and hiring managers to determine hiring needs
•  Rationalize all recruitment channels in terms of rates, services, terms & conditions
•  Apply work passes and liaise with MOM on work pass related issues
•  Build rapport with schools and manage internship, traineeship and scholarship
•  Analyse HR related data and salary benchmarking
•  Prepare monthly reports for HR initiative for Management review
•  Any other duties as assigned by the manager

Requirements:

• Atleast 1 year of Talent Acquisition | Recruitment experience
• Experience in recruitment in-house / agencies setting to handle high volume of candidates
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is the principal of the reputable Premium German Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)
• A must to possess Class 3 licence

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Key Responsibilities:

• Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment.
• Communicate with students to understand their goals and ambitions.
• Assess students' wants and needs.
• Source and arrange for job training and internship opportunities for students.
• Provide job matching for students.
• Conduct site assessment to analyse and evaluate the suitability of the job site.
• Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders.
• Prepare the students for the internship.
• Provide one-on-one training tailored to the needs of the student.
• Prepare a job analysis to identify the job duties.
• Devise, plan and implement job coaching strategies.
• Assist students to discover and overcome their barriers and setting goals.
• Identify and provide support to develop the student's confidence and interest in the job during the internship.
• Assess the strengths of individuals and teach them to use them effectively.
• Guide students in learning to complete job tasks.
• Help in the development of motivation and skills.
• Provide assistance and guidance to students who need help with their everyday work activities or new tasks.
• Provide coaching with effective interventions and strategies techniques.
• Help students in developing social and life skills.
• Refer students for further training/professional support when needed.
• Advise on workplace accommodations for students.
• Work with employers to explore unmet business needs so that jobs can be developed or customized.
• Monitor and evaluate the progress of students.
• Develop effective job coaching and employment plans.
• Develop career plans, action plans and comprehensive support strategies.
• Advocate for an inclusive work environment.
• Keep track, oversee and document students' progress.
• Provide continued job support and supervision to the students on the job.
• Work closely with internal and external stakeholders during the internship period.
• Counsel students on fine-tuning work habits/skills in preparation for employment.
• Negotiate progression to open employment with the employer after the end of the internship.
• Keep records and documentation and prepare appropriate reports.
• Keep proper and up-to-date records for reporting and submission to Reporting Officer.

Job Requirements:

• Diploma or Degree in any discipline with at least 3 years of working experience in the hospitality or retail industry
• A strong team player with excellent people skills.
• Able to work as a team player in collaborating, managing and facilitating projects and events.
• A self-motivated and independent individual.
• Possess communication and interpersonal skills.
• Ability to adhere to regulations, standard operating procedures, work protocol and processes.
• Possess organisational and time management skills.
• Problem-solving aptitude.
• Respect for diversity.
• Ability to inspire and motivate.
• Ability to take on multiple roles and various responsibilities.
• Experience in working with people with special needs will be a plus.

Location: Town

Industry: Property Developer (Local Listed)

Are you passionate about hospitality operations and looking to make a significant impact in a dynamic environment?

Join our client, a reputable local listed property developer, as a Senior Account/Assistant Manager in Hospitality Operations. This is an individual contributor role where you will play a vital part in enhancing our hospitality services.

Key Responsibilities:

• Oversee day-to-day hospitality operations to ensure exceptional service delivery.
• Manage and maintain relationships with clients, ensuring their needs are met and expectations exceeded.
• Conduct regular audits and inspections to ensure compliance with company standards and policies.
• Develop and implement strategies to improve operational efficiency and guest satisfaction.
• Coordinate with various departments to ensure seamless operations and resolve any issues promptly.
• Prepare and manage budgets, financial reports, and forecasts to support business objectives.
• Monitor and analyze operational performance metrics, making data-driven decisions to enhance service quality.
• Provide training and support to staff to ensure high standards of service and operational excellence.

Requirements:

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in hospitality operations, preferably in a managerial role.
• Strong understanding of hospitality industry standards and best practices.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in MS Office and hospitality management software.
• Strong problem-solving skills and attention to detail.

Why Join Us?

• Be part of a leading property developer with a strong market presence.
• Work in a collaborative and supportive environment.
• Opportunity to influence operational strategies and contribute to the company's success.
• Competitive salary and benefits package.

How to Apply:
Email your resume to Tiffany Ong Meng Yen at [email protected]

Contact Information:
People Profilers Pte Ltd
20 Cecil Street, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9722

EA License Number: 02C4944
Registration Number: R1111371

Join us and make a significant impact in the hospitality operations of a leading property developer!

Include but not limited to the following:-

1. To carry out teaching duties for both full-time and part-time programmes (PET & CET).
2. To prepare teaching courseware before start of academic term or programme.
3. To review and update teaching courseware through subject reviews for relevancy and currency.
4. To employ effective pedagogical method(s) e.g. video, group work, site visit, guest speaker etc. for lesson delivery.
5. To conduct WSQ assessments in accordance to the Assessment Plan for the Competency Unit.
6. To provide pastoral care to students through meaningful activities e.g. counselling, career guidance.
7. To conduct tutorial lessons for academically weak students.
8. To develop, review courseware and pedagogical methods and conduct Pre-Employment Training (PET) and Continuing and Education Training (CET) programmes.
9. To set test/exam papers in accordance to the Assessment Plan for subject.
10. To mark and submit exam results and all required documentation accurately and by the required deadline.
11. To conduct exam invigilation.
12. To conduct Industrial Attachment (IA) visits at least once in every three (3) months.
13. To carry out administrative duties e.g., update student attendance, recording of counselling and engagements sessions.
14. To participate in official school and industry-related events and activities e.g. parents’ engagement, open house, school talks.
15. To attend training and development classes.
16. To maintain professional presence and establish position industry relations through membership in industry associations.
17. To carry out duties pertaining to the operations of the school’s training establishments, including restaurants, cafes, delis, etc…as and when assigned by management.
18. To demonstrate professional conduct in all interactions with stakeholders.
19. To make meaningful contributions to school community through active participation in project teams.
20. To participate and carry out any other duties and/or projects as and when assigned by management.

Job Requirements :

1. Degree holder in relevant field of studies from a recognised educational institution with at least 5 years industry experience at a supervisory/managerial level.
2. WSQ Advanced Certificate in Learning and Performance mandatory.
3. Excellent command of English, with an ability to communicate effectively at all levels.
4. Team player who is able to work with faculty members and administrative staff.
5. Keen interest in nurturing students in their learning journey.
6. Key diploma level modules to delivery include budgeting, cost control and revenue management.

• Sales Prospecting and Lead Generation
• Identify and research potential clients in the travel and event industry and develop targeted outreach strategies to generate new business leads, drive new business and revenue growth.
• Attend industry events, conferences, and networking opportunities to expand the company's and team’s outreach and network.
• Client, Partners, Key Accounts Relationship Management
• Cultivate network and client loyalty, build strong relationships with clients, and to encourage repeat business.
• Serve as the primary point of contact for client sales inquiries, requests, and feedback.
• Ensure a seamless customer experience from initial inquiry through post-event follow-up. Sales Strategy and Execution
• Craft winning sales proposals to achieve revenue targets and business objectives.
• Prepare and deliver compelling sales presentations and proposals to prospective clients to close and finalise contracts and deals.
• Identify cross-selling opportunities and maximise revenue potential
• Process & Product Sales Performance Review
• Analyse market trends and competitors’ activities.
• Track and optimise performance, maintain sales records, generate reports, and identify gaps, areas for improvement, and to implement action plans for sales growth and improvement.
• Review and improve the current sales processes that may include product & pricing management, guest purchase journey, order execution, billing accuracy, sales dashboarding & analysis to drive maximum revenue realisation.
• Sales Channel Management
• Provide administrative support and sales coordination to ensure smooth operations of sales transactions across multi-channels such as B2C (online platforms), B2B, OTC (over the counter) and Corporate Sales Channels.
• Support cross channels product and pricing management to facilitate sales activities.
• Other New Business & Sales Development
• Collaborate with other internal functions and act as bridge between Sales and those functions to materialise new products or business development initiatives.
• May be required to support the team lead from time to time on new business development opportunities for sales channels expansions to drive visitorship growth.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

Sales Prospecting and Lead Generation:

• Identify and research potential clients in the travel and event industry and develop targeted outreach strategies to generate new business leads, drive new business and revenue growth.
• Attend industry events, conferences, and networking opportunities to expand the company's and team’s outreach and network.

Client, Partners, Key Accounts Relationship Management:

• Cultivate network and client loyalty, build strong relationships with clients, and to encourage repeat business.
• Serve as the primary point of contact for client sales inquiries, requests, and feedback.
• Ensure a seamless customer experience from initial inquiry through post-event follow-up.

Sales Strategy and Execution:

• Craft winning sales proposals to achieve revenue targets and business objectives.
• Prepare and deliver compelling sales presentations and proposals to prospective clients to close and finalise contracts and deals.
• Identify cross-selling opportunities and maximize revenue potential

Process & Product Sales Performance Review:

• Analyse market trends and competitors’ activities.
• Track and optimize performance, maintain sales records, generate reports, and identify gaps, areas for improvement, and to implement action plans for sales growth and improvement.
• Review and improve the current sales processes that may include product & pricing management, guest purchase journey, order execution, billing accuracy, sales dashboarding & analysis to drive maximum revenue realization.

Sales Channel Management:

• Provide administrative support and sales coordination to ensure smooth operations of sales transactions across multi-channels such as B2C (online platforms), B2B, OTC (over the counter) and Corporate Sales Channels.
• Support cross channels product and pricing management to facilitate sales activities.

Other New Business & Sales Development:

• Collaborate with other internal functions and act as bridge between Sales and those functions to materialise new products or business development initiatives.
• May be required to support the team lead from time to time on new business development opportunities for sales channels expansions to drive visitorship growth.

Requirements:

• Degree/Diploma in Sales & Marketing, Hotel Management, Hospitality, or related field.
• Minimum 2-3 years of experience in the field of MICE, Catering and Event Services preferred.
• Willingness to work on weekends or odd hours (will be compensated with off-in-lieu).
• Proven MICE sales record exceeding targets based in Singapore or around the region.
• Deep MICE and travel industry knowledge (trends, players, best practices)
• Proactive, motivated, and self-driven in a fast-moving environment.
• Strong business agility and able to curate experiences by packaging events and relevant products together.
• Creative problem solver, resourceful, team player, and adaptable to situations and ever-changing demands
• Strong communication, negotiation, presentation, and relationship-building skills
• Excellent organisation, time management, and ability to meet deadlines.

Please contact Terence at +65 9645 4048 your resume directly for fast response.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

We are looking for a talented and experienced Hospitality Director to lead the business development and growth in projects and revenue of the Aedas Interiors studio as well as leading and mentoring the design team. As the Hospitality Director, you are responsible to bring work into the studio, marketing to win new work and maintain and develop client relationships. You will oversee the entire design process from conceptualization to execution, ensuring that all projects are completed on time, within budget, and to the highest standards of quality. You will lead, mentor and guide the design team to foster a culture of creativity and excellence and to grow and develop the team. You will be part of the senior management team in Aedas and is responsible for the growth and success of the company.

HOSPITALITY DIRECTOR, AEDAS INTERIORS

Responsibilities:

· Identify and pursue new business opportunities, including clients, markets, and partnerships

· Build and maintain strong relationships with existing and prospective clients, as well as with industry partners and stakeholders

· Lead the design team in the development and execution of all interior design projects

· Oversee project timelines, budgets, and quality control

· Work closely with Project Leads to understand client needs and requirements

· Oversee the Tender & RFP process, including proposal preparation, pricing strategy, and project team selection

· Provide leadership, mentorship, and guidance to the design team, fostering a culture of creativity and excellence

· Nurture & develop capabilities of the team

· Stay up-to-date with industry trends, emerging technologies, and new design practices to continuously improve the quality of our work

Requirements:

· Bachelor's or Master's degree in Interior Design or Architecture

· At least 15 years of experience in interior design, with a proven track record of successful project delivery in a multinational design firm (Hospitality)

· Proven track record in bringing in new projects/clients

· Excellent presentation, communication and interpersonal skills, with the ability to build and maintain relationships with clients and team members

· Strong leadership skills and the ability to manage a team effectively

· Proficient in AutoCAD, SketchUp, and other relevant design software and BIM

· A keen eye for design and a passion for creativity

Attributes:

· Excellent problem-solving skills and the ability to think creatively

· Strong presentation skills and the ability to communicate design concepts and market studio

· Highly skilled in managing and developing a team

· Detail-oriented with strong organizational and time management skills

· A dynamic personality and a willingness to take on new challenges

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges