Total 37 Junior Executive food beverage service job vacancies in d20 bishan ang mo kio

Job Scope:

• Communicate and coordinate with customers regarding sales orders and inquiries.
• Provide high level telephone, email and web chat support to our customers
• Handle invoicing, purchase orders (P/O), delivery orders (D/O), and manage purchasing and receiving tasks.
• To coordinate with operations management to carry out customer requests/appointments/changes etc effectively and efficiently.
• Process customer orders efficiently.
• Perform general administrative duties.
• Complete other ad-hoc tasks assigned by management.

Requirements:

• Minimum ‘O’ Level or at least 1 year of relevant experience.
• Possess a service-oriented mindset with excellent customer service skills.
• Proficient in Microsoft Office

* experience in the semiconductor industry an advantage

* 2-3 years experience

* willing to learn and multitask

* conduct preventive maintenance

* conduct troubleshooting, repair and testing

* ad hoc duties as assigned by the technical manager

* fresh graduates who are willing to learn are also welcome

* 5day work week (Mondays-Fridays)

* higher compensation offered for more experienced applicants

Responsibilities:

• Perform equipment servicing, trouble-shooting, repair, upgrade
• Prepare test/service report
• Check materials to ensure meeting required specifications
• Identify suitable replacements for obsolete parts
• Perform calibration, preventive and corrective maintenance of equipment
• Support set-up, installation & training of new tools/equipment

Requirements:

• Minimum Diploma/Degree in Electrical Electronics Engineering or equivalent
• At least one year experience in relevant or related field
• Technical knowledge and hands-on skills on monitoring, troubleshooting, servicing, maintenance and tool recovery
• Able to interpret schematic diagrams
• Good communication and interpersonal skill
• Proactive with good initiatives, problem solving skill and analytical ability
• Able to work under pressure

Job Description & Requirements

• Handle phone calls, incoming mails and courier documents
• Support Brand Manager in resolving product issues or complaints
• Attend to walk in customers and co-ordinate with service technicians
• Do simple testing & product demonstration (training provided)
• Update inventory of spare parts
• Assist in the selling of spare parts and accessories
• Payment collection and arrange delivery, if any
• Prepare month end sales and service reports
• Other ad-hoc duties as and when assign by Brand Manager

REQUIREMENTS:

* Min GCE O/N level or its equivalent

* Proficient with MS Office software

* Possess problem solving and excellent customer service skills

* Proficient in English languauge

The Assistant supervisors should relayinformation quickly, articulately, efficiently andthoroughly, so that employees are kept abreastof all relevant information and understandwhat's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash RegisterMachine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing LongHours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at allthe Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks,when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience inthis related fields is required.

2. Excellent verbal and written communicationinterpersonal skills.

3. Good work ethics ability to multitask & workefficiently under pressure.

4. Able to work in a fast-paced environment.

Benefits:

• Competitive compensation package with performance-based bonuses and benefits.
• Central location with convenient access to public transport (reimbursement provided).
• Structured 5.5-day workweek with rotational Saturday or Public Holiday duties.
• Comprehensive medical, dental, and health screening benefits.
• Opportunity to work in a dynamic, fast-paced customer service team with a clear career pathway.

Job Description:

We are looking for a meticulous and proactive Customer Service Assistant to join our Customer Relations Team. You will be responsible for handling a high volume of quotations, sales orders, and customer enquiries across multiple channels. If you thrive in a fast-paced environment and are detail-oriented, we invite you to be a key part of our customer service operations.

Roles & Responsibilities:

• Handle and process a large volume of quotations and sales orders within stipulated target times.
• Respond to customer enquiries via phone, email, and web chat in a professional and timely manner.
• Manage claims related to shipment delays, defective items, or incorrect pricing.
• Collaborate with internal teams and external stakeholders to resolve order-related issues.
• Encourage customers to use our e-commerce platform for a seamless ordering experience.

Requirements:

• Minimum GCE "O" Level qualification.
• At least 1 year of experience in order processing and customer enquiry management.
• Strong customer service mindset, with excellent communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks efficiently under pressure.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
• Ability to adapt quickly to a fast-paced working environment.
• Immediate availability will be an added advantage.

Additional Information:

• Location: Central region.
• Working hours: Monday to Friday, 9:00am to 6:00pm; Saturdays/PH on a rotating roster.
• Team: You will be part of the Customer Relations Team, reporting to the Customer Service and POC Manager.
• KPI-driven role with time-sensitive targets for processing orders and responding to customer enquiries.
• OT may be required during peak periods to clear all orders and enquiries before the daily cut-off.

About My Queen

Join My Queen, a rising leader in postpartum care and wellness, where you'll not only build a fulfilling career but also contribute to women empowerment and the support of first-time/young mothers. This is a unique opportunity where every day, you’ll have the joy of working with adorable babies while making a real difference in the lives of new mothers.

At My Queen, we believe in empowering women—both our clients and our team—by creating a nurturing, inclusive environment where women thrive. As part of our team, you’ll have the unique opportunity to support new mothers as they navigate this crucial time in their lives, providing care, compassion, and guidance.

We are passionate about fostering personal and professional growth, especially for those who want to make a real impact. As a fast-growing company, we offer ample opportunities to advance in a meaningful career, while contributing to the success of a brand that champions women’s strength, resilience, and well-being.

Be part of a team that’s reshaping the future of postpartum care but also lets you experience the delight of working with cute, lovable babies every single day. Together, we can uplift new mothers, promote wellness, and grow with an organization that's making waves in the industry.

Apply now and join a company that values empowerment, compassion, and positive change!

Job Description

At My Queen, we believe that every woman deserves the royal treatment after childbirth. Our quintessential women, representing the epitome of modernity, inspire us to create a haven of maternal wellness unlike any other. From the moment they step through our doors until they cradle their precious bundles of joy, we offer unwavering support, care, and guidance. With cutting-edge facilities and a team of healthcare assistants, we aim to set new standards in prenatal and postpartum care, catering to the unique needs of every queen who graces us with her presence. We believe in a Happy Mum, a Happy Baby.

As a Healthcare Assistant at My Queen, you will play a vital role in providing compassionate care and support to mothers and new-born infants during their stay with us.

Job Responsibilities:

Baby care duties include:

• Cleaning, bathing and changing of diapers
• Assist in feeding of babies
• Taking note of babies’ temperature, feeding pattern, mental/physical behaviour, and/or other necessary information
• Monitoring of babies’ growing progress
• Guide parents in infection control and baby safety measurements
• Ensure Baby Safety
• Umbilical Care
• Oral and Eye Care
• Assist in any other duties as required by the supervisor or manager

Mummy Care Duties Include:

• Monitoring of Mummies' recovery progress
• Guiding mummies in breastfeeding
• Guiding mummies in baby care techniques
• Assist mothers in understanding and coping with postnatal conditions
• Assist in any other duties as required by the supervisor or manager

Working Hours

• 2 x Morning shifts (preferably 1 weekend and 1 weekday)
• 11 hours each shift (8am to 830pm inclusive of 1.5 break time)

Location

• Located within Oasia Hotel, Sentosa (Right beside Imbiah Station)

Salary

From $120 per shift onwards

• Subjected to experience / qualifications
• Higher hourly rates for Weekends & Public Holidays

*Salary stated in the listing is calculated based on the employee working the minimum amount of days*

Additional Information:

• Basic training will be provided
• Lunch and dinner are provided
• Uniform provided
• Increment of salary according to length of service

Job Requirements

• Singaporean and PRs only
• Strong mindset to remain calm and patient
• Physically fit to carry out daily tasks of carrying infants, and standing for long hours.
• Relevant experience would be good
• Preferably able to commit twice a week
• Preferably able to work on Weekends & Public Holidays

*We are looking for individuals who have graduated and demonstrate maturity*

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors’ jobs
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

Pre-requisites

• Diploma in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

Store Assistant help customers make purchases by demonstrating, describing and recommending products. They also use cash registers to record transactions, which may involve using credit card machines, calculators and barcode scanners. When they are not assisting customers, Store Assistants may tidy the store, take product inventory, stock shelves and arrange product displays.

Duties & Responsibilities

• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulation
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Organizational skills and attention to detail
• Ability to stand for long periods
• Knowledge of point-of-sale software
• Strong interpersonal and problem-solving skills
• In-depth knowledge of stocked merchandise

Responsibilities:

• Project planning and preparation
• Project management in expediting schedule, completion of field paperwork
• Liaise with vendor/suppliers on technical information and procurement of items required based on project requirements
• Liaise with internal parties to ensure that all information and requirements are captured at the project initiation stage
• Liaise with clients on technical verification
• Attend to customers’ feedback and issues
• Arrangement and coordination for delivery
• On site installation verification
• Preparation of engineering drawings and documents
• Ensure all documentation (e.g. technical reports) are up-to-date and in order
• Prepare periodic progress report and feedback
• Perform risk assessment to minimize risk at job site
• Ensure jobs which are carried out comply with safety guidelines from the authorities

Requirements:

• Diploma/Degree in Mechanical/Electrical Engineering
• Experience in project handling, preferably dealing with air-conditioning, chiller or HVAC systems is an advantage
• Strong analytical skill
• Good communication and coordination skills
• Proficient in Microsoft Office and AutoCAD

Responsibilities:

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publication; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed to achieve final organizational goals.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Protect operation by keeping sensitive information confidential.
• Understand DSP’s Internal Control Guidelines, the relevant policies and procedures pertaining to your job function and execute the controls conscientiously.
• Perform any other duties assigned by the superior.

Pre-requisites

• Minimum five (5) years’ experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years’ site experience in air-con related industry for Diploma holder in Mechanical Engineering
• Good communication and written skills
• Service oriented
• Positive outlook
• Independent and have initiative
• Confident and able to work under pressure

Responsibilities:

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Conduct morning verification of jobs carried out for all Service Partners.
• Manage Service Partners and upkeep the service & technical standards for all teams at jobsites.
• Be available and standby for after office hours activation through phones or to sites.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Perform any other duties assigned by the superior.

Pre-requisites

• Minimum five (5) years’ experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years’ site experience in air-con related industry for Diploma holder in Mechanical Engineering
• Proven experience working as a Site Supervisor
• Good communication and written skills

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Your key responsibilities are:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.

How to Succeed

• Possess at least GCE ‘N’, ‘O’, ‘A’ Levels, Nitec or Diploma in any discipline.
• Minimum 1-year experience in a customer service position.
• 5 days work week.
• Able to work on shifts (AM & PM shifts), weekends and public holidays if rostered.
• Entry level candidates are welcome to apply.

Job Description: Customer Service cum Admin Assistant

Position: Customer Service cum Admin Assistant

Salary Range: $1,800 - $2,600

Responsibilities:

• Schedule appointments for installations at customers' homes.
• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Send out reminders and confirmations to customers regarding installation and servicing.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
• Encourage customers to leave positive reviews on our purchase and social platforms.

Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in using scheduling and administrative software.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "O" Level and above or equivalent

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Front Office Department:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.

How to Succeed

• Possess at least Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• 5 days work week, able to work on 2 rotating shifts including weekends and public holidays.
• AM: 7am to 4.30pm, PM: 12pm to 9.30pm
• Entry level candidates are welcome to apply.

Position: Customer Service Assistant

Salary Range: $1,800 - $2,600

Responsibilities:

• Schedule appointments for installations at customers' homes.
• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Send out reminders and confirmations to customers regarding installation and servicing.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
• Encourage customers to leave positive reviews on our purchase and social platforms.

Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in using scheduling and administrative software.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "O" Level and above or equivalent

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Perform adhoc duties as assigned by superior

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

Position: Customer Service cum Admin Assistant

Salary Range: $1,800 - $2,600

Responsibilities:

• Schedule appointments for FREE Mini installations at customers' homes.
• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Send out reminders and confirmations to customers regarding installation and servicing.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
• Encourage customers to leave positive reviews on our purchase and social platforms.

Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in using scheduling and administrative software.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "O" Level and above or equivalent

The Assistant supervisors should relayinformation quickly, articulately, efficiently andthoroughly, so that employees are kept abreastof all relevant information and understandwhat's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash RegisterMachine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing LongHours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at allthe Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks,when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience inthis related fields is required.

2. Excellent verbal and written communicationinterpersonal skills.

3. Good work ethics ability to multitask & workefficiently under pressure.

4. Able to work in a fast-paced environment.

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.

Requirements:

• Candidate must possess at least Professional Certificate/Nitec in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
• Required Skill(s): Computer, Microsoft Office, and general technical knowledge.
• Required to travel Overseas. And able to travel on short notice.
• Preferably Non-Executive specialized in Customer Service or equivalent.
• 5-day work week (Monday to Friday. 9am to 6pm)
• Able to Standby and work on weekend.
• Able to work long hours on occasional basis.
• Candidates must have 1 – 2 years of experience for Assistant Service Engineer position
• Candidates must have at least 3 years of experience for Service Engineer position

Responsibilities:

• Responsible for customer support for company products in-house servicing/ Calibration activities.
• Prepare Service jobs and machine parts quotation instruction to Administrator.
• Submit warranty claims to factory on behalf of customer.
• To travel to customer site to perform installation, commissioning, calibration, preventive maintenance, troubleshoot and repairs of company products.
• Answer customer questions relating to technical and service problems with tactful and courtesy.
• Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information.
• Take initiative to inform customers of additional services or refers product sales opportunities to the sales team.
• Share customer feedback to colleagues to innovate and create positive long-term benefits.
• Basic Management of all resources, materials and equipment required for each project to deliver the project effectively and efficiently.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Front Office Department:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.

How to Succeed

• Possess at least Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• 5 days work week, able to work on 2 rotating shifts including weekends and public holidays.
• AM: 7am to 4.30pm, PM: 12pm to 9.30pm
• Entry level candidates are welcome to apply.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

As a Patient Service Officer, you shall be responsible in providing excellent customer service to callers and communicating effectively with people from all levels. Your responsibilities are as stated below.

Booking Office:

• Attending to incoming calls from internal and external stakeholders pertaining Operating theatre bookings/Bed admission requests.
• Scheduling surgeries in Operating theatre promptly and accurately.
• Performing outbound calls to clinics to confirm surgery cases for the next day or if there are any amendments and cancellation.
• Attending to bookings/cancellation/amendment requests via chat.
• Achieving department KPI’s and attending to all interactions across all platforms professionally and with high level of service.
• Allocating appropriate resources i.e. operating theatre, schedules of surgeons/assistants/equipments.
• Performing administrative duties such as blocking of operating theatre in the system/checking that cases are all accurately booked.
• Ensuring that Operating theatre slots are effectively optimized.
• Facilitating bed allocation to maximize the utilization of beds.
• Identifying potential bed tight situation and activating contingency plans.
• Submitting daily statistics to management.
• Any other ad-hoc projects and duties assigned by supervisor.

How to Succeed

• Possess at least Diploma, Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• Experienced working in a Contact Centre/Bed management unit/Operating Theatre scheduling unit will be an added advantage.
• Able to work on Saturdays.
• Entry level candidates are welcome to apply.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

As a Patient Service Officer, you shall be responsible in providing excellent customer service to callers and communicating effectively with people from all levels. Your responsibilities are as stated below.

Booking Office:

• Attending to incoming calls from internal and external stakeholders pertaining Operating theatre bookings/Bed admission requests.
• Scheduling surgeries in Operating theatre promptly and accurately.
• Performing outbound calls to clinics to confirm surgery cases for the next day or if there are any amendments and cancellation.
• Attending to bookings/cancellation/amendment requests via chat.
• Achieving department KPI’s and attending to all interactions across all platforms professionally and with high level of service.
• Allocating appropriate resources i.e. operating theatre, schedules of surgeons/assistants/equipments.
• Performing administrative duties such as blocking of operating theatre in the system/checking that cases are all accurately booked.
• Ensuring that Operating theatre slots are effectively optimized.
• Facilitating bed allocation to maximize the utilization of beds.
• Identifying potential bed tight situation and activating contingency plans.
• Submitting daily statistics to management.
• Any other ad-hoc projects and duties assigned by supervisor.

How to Succeed

• Possess at least Diploma, Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• Experienced working in a Contact Centre/Bed management unit/Operating Theatre scheduling unit will be an added advantage.
• Able to work on Saturdays.
• Entry level candidates are welcome to apply.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The Alvernia Wellness Centre Patient Service Officer / Assistant is responsible for assisting the Manager in the supervision of the Alvernia Wellness Centre. The role involves the coordination of screening processes and the administrative duties of the department. The Alvernia Wellness Centre Patient Service Officer / Assistant works under the general supervision of the Manager and exercises initiation in the performance of assigned tasks.

• Performs and coordinates patient scheduling, registration, cashiering and the collection of report processes.
• Registers and updates patients’ data and medical information in the Hospital Information System.
• Coordinates bookings and obtain appointments for diagnostic tests with other clinical departments.
• Performs administrative duties of the department such as preparation of statistical / management reports.
• Responds to e-mail enquiry on Alvernia Wellness Centre Services.
• Identifies customers’ needs and provides prompt services.
• Co-ordinates with internal and external shareholders to facilitate seamless services.

How to Succeed

• Diploma in Business Administration, or related fields.
• Healthcare and marketing experience will be an advantage.
• Able to work effectively in a diverse work environment.
• Able to work well independently.
• Able to commit Saturday half day.