Total 140 Manager front office assistant job vacancies in Singapore - MTO AML

Job Summary:

We are looking for a proactive and detail-oriented Assistant Business Manager to play a vital role in ensuring business continuity, improving operational efficiency, streamlining processes, and ensuring compliance with regulatory requirements.

In this role, you will assist in overseeing core business operations, coordinating projects, and maintaining strong compliance practices to support sustainable growth. Your contributions will directly impact the efficiency and resilience of our business processes while ensuring alignment with industry regulations. If you’re organized, collaborative, and driven to optimize operations while maintaining regulatory adherence, we’d love to meet you.

Your goal will be to help maintain smooth business operations and contribute to initiatives that enhance overall performance and ensure regulatory compliance.

Job Responsibilities:

• Assist in overseeing daily business operations, including client onboarding, account management, deposits, and withdrawals.
• Review and refine policies and procedures to improve operational efficiency and ensure regulatory alignment.
• Assist with documentation and maintenance of policies and procedures, ensuring they are current and compliant.
• Aid in coordinating and implementing new projects and product launches, collaborating with internal and external stakeholders.
• Stay updated on regulatory requirements, assist in preparing compliance reports, and support periodic policy reviews.
• Assist to reconcile bank records, ensure accuracy in financial data, analyze revenue and costs, and manage currency conversions when necessary.

• No relevant experience required, but a background in Forex, Blockchain or Cryptocurrencies will be an advantage
• Strong proficiency in English and Mandarin (able to liaise with Mandarin speaking associates and clients in view of business communications)
• Excellent communication skills, both verbal and written, with the ability to professionally liaise with internal and external stakeholders.
• Proactive and detail-oriented with a strong ability to problem-solve in a fast-paced environment.
• Keen on working within a start-up style environment

What we offer:

Dress Code: Be comfortable at work with smart casual attire

Location: Conveniently located right next to Paya Lebar MRT

Care: Comprehensive coverage on clinical, hospitalisation and wellness program

Balance: Skip the peak hour rush and commute at flexible timings

Flexibility: Feel free to work from anywhere every Friday

Food: Well-stocked pantry for refuelling throughout the day. Alcohol is included.

Bonding: Make valuable connections and experiences beyond mere colleagueship through our bonding events held several times a year

Continuous Growth: Half-yearly appraisals for consistent self-improvement and goal setting

Dynamic Environment: Regional exposure in a sunrise industry with chances to visit and work across our global offices

Fun and Lively Work Culture: Collaborate and communicate freely with our open-plan office workspace and flat hierarchy culture

Reporting to the Director of Marketing, the Social Media Assistant Manager is a proactive ideator and self-starter who will play a key role in leading the future of luxury hospitality. As the Social Media Assistant Marketing Manager, you will stay on top of the latest social media trends and viral content, with a strong personal following and a talent for creating engaging, shareable content in a B2C environment. You should have a deep understanding of how social media platforms and their algorithms work, and the ability to tailor content for maximum visibility and impact. In this role, you will be responsible for proposing and executing social marketing strategies to drive revenue growth and support the hotel’s ongoing efforts to deliver exceptional guest service and financial profitability. 

Responsibilities: 

• Social Media Strategy & Execution: Develop and implement effective social media strategies that drive traffic, increase brand awareness, and convert followers into loyal customers. 
• Content & Campaign Management: Own the end-to-end process of organic social media campaigns, including strategy development, content creation, publishing, testing, and reporting across key platforms such as Instagram, Facebook, TikTok, LinkedIn, and Little Red Book. 
• Cross-Functional Collaboration: Partner with internal teams to develop strategic content calendars and  
• campaigns that align with Mondrian Singapore’s brand tone and objectives. 
• Brand Understanding & Content Creation: Deeply understand the profile and interests of Mondrian Singapore Duxton’s guests, crafting engaging content that speaks to their preferences, while remaining consistent with the brand’s voice. 
• Paid Media Campaigns: Plan, create, and execute paid social media campaigns to drive conversions, generate leads, and increase bookings. 
• Visual Content Creation: Capture high-quality photos and videos of on-property experiences, and produce engaging content (such as reels and stories) to highlight the unique aspects of Mondrian Singapore. 
• Community Engagement: Build and nurture relationships with followers by engaging with them through thoughtful, impactful community management across all platforms. 
• Performance Tracking & Reporting: Regularly monitor and report on the performance of social media efforts, leveraging analytics to optimize strategies and measure ROI 

Requirements: 

• Minimum of 2 years of experience in social media and content management, ideally within the hospitality or entertainment industries 
• In-depth knowledge of social media best practices, trends, and algorithms across platforms such as TikTok, Instagram, LinkedIn, Facebook, and Little Red Book 
• Excellent written and verbal communication skills, with proficiency in copywriting, editing, and proofreading 
• Strong skills in shooting photography and video, with a basic understanding of lighting and professional shooting practices 
• Experience with photo and video editing tools (e.g., Canva, CapCut, Adobe Creative Suite) to design visually compelling content optimized for different social media platforms 
• Exceptional accuracy and meticulous attention to detail in all aspects of content creation, management, and execution 
• Solid understanding of social media tools, advertising platforms, and analytics tools to track performance and adjust strategies as needed 
• Highly organized, with the ability to prioritize and manage multiple projects and campaigns simultaneously in a fast-paced, deadline-driven environment 
• Strong critical thinking and creative problem-solving abilities, with a keen eye for design and content that resonates with diverse audiences 
• A team player who can work effectively with both internal and external partners to meet shared goals and deliver results on time 

The Assistant Outlet Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Assistant Outlet Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

• Be the main point of contact for clients and internal teams in relation to AML/KYC onboarding and lifecycle management, including guidance to the front office on documentation requirements.
• Perform client AML/KYC onboarding in accordance with Group FCC framework & internal policies and procedures.  
• Review and conduct source of funds & wealth corroboration of clients in line with regulatory requirements.
• Familiar with AML/KYC requirements for individuals and different types of entities e.g. Companies, Partnership, Financial Institutions, Trusts etc.
• Well-versed in Enhanced Due Diligence for high-risk cases including PEPs, Adverse Media, Sanctions, and other independent recommendations to mitigate identified risks.
• Ensure client database is up to date and accurate in relevant software and systems used for the onboarding and ongoing monitoring stages of the lifecycle.
• Monitoring of Key Risk Indicators (KRIs) across business segments for ongoing reporting and highlight potential risks to local management for review and consideration.
• Ensuring that applicable Compliance policies and procedures are kept up to date for changes in regulations and in regulatory expectations and that management and staff are kept apprised of such changes.
• Assist with internal initiatives from time to time which include but are not limited to quality assurance, audit and/or regulatory inspections.
• Provide guidance as subject matter expert and act as a resource for junior team members.
• Conduct training for and alongside internal team members and stakeholders as and when required.
• Contribute ideas and participate in transformation and change initiatives to drive continuous improvement to further enhance key deliverables.
• Contributing to Group and Local governance and oversight forums – e.g. Acceptance, Continuation and Exit Committee (ACE), Risk & Compliance Committee (RCC) etc.
• Stay up to date with new AML regulatory changes and developments to brief team members and clients on applicability
• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

YOUR IMPACT _________                  

The Regional Assistant Retail Education Manager plays a key role in driving and animating the Makeup category, digital and client experience education strategy in Travel Retail Asia Pacific (TR APAC). As the subject matter expert in Makeup, you will be an integral part of the regional training team to adapt and create content for estimate population of 700 Beauty Consultants across 250 doors in the APAC region. You will lead the Makeup specialist development plan and build a community of passionate Dior Color Stylists and Makeup Artists.

With responsibility to support transversal projects within digital learning, you will manage makeup e-modules and drive BC engagement within this digital learning community. Together with the education and marketing team, you will collaborate to organize events such as BC seminars, Train-the-Trainers (TTT) and other engagement activities.

Reporting to the Regional Senior Retail Education Manager, you will also work closely with the Training Managers to support their training content needs, and with the Regional Marketing team to refine retail tools, services and exciting experiences for our customers.

YOUR MISSION _________

MAKEUP CATEGORY TRAINING

• Be the voice of Travel Retail APAC for Makeup Education
• Adapt and transmit centrally-created Makeup training modules and tools for TR APAC, collaborating with Regional Makeup Marketing and each market’s Training Managers (TM) on needs and strategy. 
• Deliver Train-the-trainer to TMs on key makeup modules including novelties, integration, professionalization, and specialization level.
• Closely follow global and regional Makeup trends, transmitting them to the field team through creation of digital content and videos.
• Work closely with the Digital Training project team to digitalize makeup modules.
• Together with the Regional Training team, produce Generic Staff 3-axis training modules and tools.
• Work with vendors to translate and proof-read Makeup training content developed by Central and/or Regional.
• Collect feedback to continuously improve quality of materials to address the markets’ needs, provide advice for category and trade marketing and business development teams on services. 
• Plan Makeup learning calendar and maintain Makeup modules library, ensuring that all content is available in a timely manner to support launch calendar and Makeup curriculum.

• Adapt Makeup services according to the region’s needs and implement in timely manner (with launches, new openings etc.) 

MAKEUP SPECIALISTS’ DEVELOPMENT AND COMMUNITY ENGAGEMENT

• Plan and rollout yearly Makeup Specialist certifications with every market.
• Build field team’s passion in Makeup, identify and develop Makeup Specialists (Color Stylists & Makeup Artists).
• Build field team’s makeup expertise, makeup demonstration and application, and selling skills through seminars/ webinars, digital and/or physical.
• Maintain frequent communication with Makeup community via the digital training app, share relevant retail information and social media buzz updates. 
• Work closely with markets to consolidate and share key insights on Chinese and Local consumer trends and selling approach.

• Forecasting of grooming products and gifts for Makeup specialists & BCs and ensure timely order for on-counter date.

• Support the Senior Retail Education Manager with budget updates on tools, grooming and gifting expenses.

MAKEUP SERVICES AND TOOLS

• Lead the implementation of Makeup services, adapted to the format of market’s needs, from on-counter to animations/VIP events.
• Ensure a consistent standard of makeup service excellence across key boutiques, with expert consultations, artistry skills and cross-selling capabilities.
• Train-the-trainer on Makeup Retail tools (Lip Tool etc.) and Makeup services (consultation, pampering, masterclasses).
• Responsible for the update of Makeup Retail Tools for the POS
• Collect feedback and provide advice for makeup category marketing and business development teams on retail tools and services. 

PLAN MAKEUP LEARNING CALENDAR AND MAINTAIN MAKEUP MODULES LIBRARY

• Provide a clear roadmap of the learning support provided and required from various stakeholders.
• To download the centrally-created modules into the regional SharePoint folders, releasing the adapted content in a timely manner to ensure ample support for launches, and maintaining an organized library of modules for trainers.

BC SEMINAR / SPECIALIST SEMINAR / GOLDEN STAR NOMINEES

• Be a key member of the organizing committee of regional key events.
• Design, plan and organize the workshops and activities for makeup category.
• Collaborate with forecast team to ensure the supply of gifts and product testers.
• Where needed, to support the project manager of the Seminar/Event.

ADMINISTRATIVE AND OPERATIONAL SUPPORT

• Create, Manage and Monitor all Training Packages on InDior App for all categories (Forecasting Tool)
• Collaborate with Regional and Market Trainers on each FM Run to forecast quantity allocation for training gifts, grooming kit, uniforms and couture gifts.
• Track market consumption as per forecast to ensure minimal wastage.
• Liase with supply team on item availability and cascade info to market to ensure timely delivery.
• Support in uniform & grooming plan.
• Support in the financial processing of quotations, POs, invoices and updating of budget expenses.

THE CONTEXT _________

Benefit Cosmetics is one of the world’s top beauty brands. Since the opening of its first makeup shop in San Francisco in 1976, Benefit Cosmetics has playfully shown that “laughter is the best cosmetic”. We create instant beauty solutions that make customers smile… And we’ve been shaking up the industry for over 40 years.​ Join us for the opportunity to raise the pink flag in SEA and craft the future with us.

YOUR IMPACT _________

• Responsible for product management including category analysis and product performance, forecast and allocations, in charge of product assortment in the region and work closely with VM Team on planograms
• Possess a unique blend of business and marketing savvy; big-picture vision. You will be fully responsible of product management in SEA & India in partnership with Regional and Local Markets. To succeed in this role, the candidate is a strong product & marketing professional with a clear understanding of consumer marketing especially in beauty. The ideal candidate is entrepreneurial & independent, possesses the ability to think strategically and analytically, enjoy work and getting through the good, the bad and the fab…with laughter and fun
• Regional/Country: SEA & India; direct manage Singapore and Malaysia

YOUR MISSION _________

• Responsible for product performance and category analysis including analyzing sell-in/out information for SEA & India on monthly basis, Beaute research data, competitor analysis as well as qualitative feedback from markets to identify regional needs and opportunities
• Lead & manage new launch, limited editions, TOA & samples and promo sets forecast and allocations in alignment SEA Senior Marketing Manager based on business & marketing ambitions, consolidate new launch forecast feedback and ensure local markets to place order TOA & samples orders in timely manner
• In charge of new launch sales tracker and feedback, monthly reports submission and consolidation of market reports. Partner with SEA Marketing Executive to work on new launch full recap report presentation
• Work together with Commercial Team and SEA SMM to identify & propose BOTF Assortment for Sephora based on Minis strategy and sales potential
• Manage new product regulatory & registration in Singapore and Malaysia in coordination with Registration Team from JV Partner to ensure timely registration before launch, update new product registration masterfile
• In charge of Sephora Brand Planning Template submission and OMNI NIF creation
• Update product assortment list, work with VM team on planograms and promo set stickers
• Monitor new product supply in partnership with SEA demand planner, report product QA issues to HQ

WHAT WE OFFER   _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Benefit Cosmetics, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

The Senior Accountant/Assistant Finance Manager is responsible for maintaining day-to-day financial reporting and regulatory compliance needs of our business. The person will work closely with the company's cross-country team, while reporting to head of finance.

Key Responsibilities

• Ensure timely and accurate month end closing and prepare monthly reports including monthly financial statements, cash flow statements and management reporting
• Ensure compliance of financial records and controls with corporate statutory, and regulatory requirements
• Ensure timely preparation and submission of quarterly Singapore GST returns
• Ensure overall good maintenance of accounting books
• Assist in cash flow, credit control, and receivables management
• Work collaboratively with various internal parties across the company's global offices to acquire or provide information needed for analysis, reporting, budgeting and forecasting
• Participate with team in liaising with external auditor, tax agents, and external parties for all statutory and regulatory requirements to ensure compliance
• Prepare payments by certifying documentation and requesting disbursements
• Any ad-hoc tasks as assigned

• Degree in Accounting or equivalent Professional Qualification (CA Singapore / ACCA / CPA)

• At least 3 years of accounting full set experience with strong working knowledge accounting principles, practices, standards, laws, and regulations
• Proficient in accounting system (Oracle Netsuite, Xero...) & MS office
• Good time management and organisational skills to meet deadlines
• Adaptive, ble to multi-task in a startup-esque environment
• Able to work independently with minimum supervision
• Strong interpersonal skills, and good team player
• Passionate and willing to learn and unlearn, to internalize learnings

• Ample opportunities to grow. You get to propose your own ideas and see it through.
• Work with passionate, talented and driven colleagues who get things done!
• Opportunity to work cross-country and with variety of projects of different nature.
• Challenging and exciting problems that await you to solve.
• Comprehensive Health Insurance Coverage.
• W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing

The individual is focused on manage the product designated product portfolio and its related solution with clear Go-To-Market strategies into targeted industries, while creating competitive edge against our keen competitor(s) working with stakeholders in global, regional and local.

Product
- Plan, develop and implement of product portfolio strategies with SMART goals
- Responsible for the product performance by revenue, GP%
- Manage the entire Product Lifecycle management of the products
- Collaborate with respective business unit and marketing teams to ensure that customer needs/values are incorporated into product design, branding, and marketing approaches as Voice of Customers (VOC).
- Schedule and facilitate new and existing product training sessions.
- Analyse and report the product malfunctions as feedback on quality improvement

Price
- Manage the product pricing thru market competition review and positioning thru analysis of pricing matched with market expectations to determine the ideal target price for products of the business.

Promotion
- Responsible for defining the release process and coordinating all of the activities required to bring the product to market
- Develop marketing strategies to grow quality inspection applications in Automotive, F&C, Semicon, Electronics and Medical industries and increase sensor products market share with channel partners.
- Develop tools and marketing collaterals with Marcom team to support sales activities
- Support Solution Marketing activities with Application Marketing members to develop sales tools incorporating Vision and Sensor products. 

Place
- Plan go-to-market strategies in alignment with Country Sales (in APAC region) demand.
- Manage for product availability based on the customer's demand and our company’s needs

Competitor
- Monitor and update competitor activities to Global Product BU and Sales
- Develop strategies and plans or tools to convert competitor market share.

Sales Goal
- Responsible for regional sales budget of vision and sensor products and supporting total regional sales budget

- Academic Qualification: Degree / Diploma in Engineering or relevant discipline.
- Working experience: At least 7 years of experience in Product Marketing Management in a regional role (Asia Pacific)
- Product experience: Comprehensive understanding of Product (Sensor, Vision) & Market Trends
- Industry experience: Prior experience in Industrial Automation industry is a bonus.

• Responsible for the availability and proper functioning of infrastructure and real estate. You are responsible for the planning, awarding and management of trades, repairs, conversion/new construction measures and building security for all sites in APA w/o China
• Search for new lease locations and support the property management during lease negotiations.
• Coordinate relocations and restructuring of work areas as well as the planning and implementation of maintenance and repair work.
• Responsible for planning, monitoring, controlling and optimizing property-related costs and budgets.
• Develop standards for the use and equipment of office, production, development, logistics and assembly areas and initiate, monitor and implement measures and projects to achieve strategic corporate goals.
• Introduce suitable tools and processes in the areas of project management, energy management, space management, relocation management, maintenance, visitor support, building cleaning and security.
• Develop and implement strategies to improve efficiency and cost savings. This also includes monitoring energy consumption and environmental impact.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
• Supporting & Handling Email Reservations
• Taking Internal & External calls follow LISTEN/LQA Standard
• Perfect Arrival Check
• Rate Loading
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
• As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational
• Manage rooming lists, corporate bookings, and crew blocks as required
• Travel Agent Commission Reconciliation

Sales and Stock Management

1. Ensure appropriate stock levels at subsidiary, internal and external retail network.
2. Ensure adequate and timely product deliveries.
3. Fully utilize the available market stock to maximize fluidity and revenues.
4. Monitor deliveries and communicate with headquarters to ensure proper product supply.
5. Consolidate and coordinate requests on delivery of all boutiques/wholesale to HQ.
6. Monitor stock health in internal and external retail locations.
7. Work with boutique managers to plan and execute allocation, achieve quantitative and qualitative goals, and ensure that client requests are adequately addressed and fulfilled.
8. Work in close cooperation with the distribution network in order to develop strong relationships with partners.
9. Advise, guide, control and report the operations of retailers, their business development and results. Intervene and follow-up on key issues, prospects and motivate retailers in order to secure their adhesion to the brand and its corporate values and to ensure their business growth and continuous profitability.
10. Ensure that sell-in and sell-out objectives are met at all times.
11. Manage the efficiency of the logistics and warehouse coordination
12. Help to prepare yearly budgets, latest estimates and ad-hoc reporting and statistics.
13. Ensure that the sales and revenue of the brand is maximized at all times.
14. Monitor staff purchase and staff loan.

 ​​Sales & Distribution Reporting

1. Prepare timely and accurate analysis and reports on sales, distribution and product, according to the management’s requirements.
2. Prepare information and presentations for internal and external meetings for the management.
3. Regularly assess the market situation, developments and trends.
4. Provide regular market reports to the management (incl. sell-in and sell-out figures).
5. Update distribution network information on the Internet and Sugar database at all times.

Administration & Others

1. Corporate compliance: follow the rules of corporate compliance defined by the company strictly and at all times.
2. Attend and participate to sales meetings, product seminars, trade shows and other meetings as reasonably instructed by the management.
3. Keep a presentable and self-motivated attitude at all times.

The Senior Accountant/Assistant Finance Manager is responsible for maintaining day-to-day financial reporting and regulatory compliance needs of our business. The person will work closely with the company's cross-country team, while reporting to head of finance.

Key Responsibilities

• Ensure timely and accurate month end closing and prepare monthly reports including monthly financial statements, cash flow statements and management reporting
• Ensure compliance of financial records and controls with corporate statutory, and regulatory requirements
• Ensure timely preparation and submission of quarterly Singapore GST returns
• Ensure overall good maintenance of accounting books
• Assist in cash flow, credit control, and receivables management
• Work collaboratively with various internal parties across the company's global offices to acquire or provide information needed for analysis, reporting, budgeting and forecasting
• Participate with team in liaising with external auditor, tax agents, and external parties for all statutory and regulatory requirements to ensure compliance
• Prepare payments by certifying documentation and requesting disbursements
• Any ad-hoc tasks as assigned

• Degree in Accounting or equivalent Professional Qualification (CA Singapore / ACCA / CPA)

• At least 3 years of accounting full set experience with strong working knowledge accounting principles, practices, standards, laws, and regulations
• Proficient in Xero & MS office
• Good time management and organisational skills to meet deadlines
• Adaptive, ble to multi-task in a startup-esque environment
• Able to work independently with minimum supervision
• Strong interpersonal skills, and good team player
• Passionate and willing to learn and unlearn, to internalize learnings

• Ample opportunities to grow. You get to propose your own ideas and see it through.
• Work with passionate, talented and driven colleagues who get things done!
• Opportunity to work cross-country and with variety of projects of different nature.
• Challenging and exciting problems that await you to solve.
• Comprehensive Health Insurance Coverage.
• W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing

The Assistant Manager Revenue supports the Director of Revenue Mangement in optimizing the hotel’s revenue through effective pricing strategies, inventory control, and market analysis. This role is pivotal in ensuring that the hotel maximizes its profitability by analyzing trends, monitoring competition, and collaborating with other departments to align strategies with the hotel’s overall goals.

Key Responsibilities:

 Revenue Management:
    •    Assist in the development and implementation of pricing strategies aimed at maximizing hotel room revenue.
    •    Monitor and analyze competitors’ rates, demand trends, and market conditions to provide recommendations for pricing adjustments.
    •    Manage and optimize room inventory across various distribution channels, including OTAs (Online Travel Agencies), GDS (Global Distribution Systems), and the hotel’s direct booking platform.
    •    Support the Revenue Manager in forecasting future revenue and occupancy trends based on historical data and market insights.

Data Analysis and Reporting:
    •    Collect and analyze data from Property Management Systems (PMS), Central Reservation Systems (CRS), and other relevant sources to monitor revenue performance.
    •    Prepare daily, weekly, and monthly reports detailing revenue performance, occupancy rates, and other key metrics.
    •    Identify opportunities for revenue growth by monitoring key performance indicators (KPIs) such as RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy levels.

Collaboration and Communication:
    •    Work closely with the Sales, Marketing, and Front Office teams to ensure revenue strategies are effectively implemented.
    •    Participate in regular meetings to review revenue performance, discuss upcoming events, and adjust strategies as needed.
    •    Provide support and training to hotel staff on revenue management principles and best practices to ensure alignment with revenue goals.

System Management:
    •    Maintain and update revenue management systems to ensure data accuracy and consistency across all channels.
    •    Assist in the implementation and management of new revenue management tools and technologies.
    •    Address any issues related to revenue management systems promptly to avoid disruptions in revenue operations.

   Strategic Planning:
    •    Contribute to the development of long-term revenue strategies, including pricing models, market segmentation, and distribution strategies.
    •    Support the Revenue Manager in conducting market research and competitive analysis to identify new opportunities for revenue enhancement.
    •    Assist in the preparation of the hotel’s annual budget and revenue forecast.

We are looking for a highly organized and customer-focused Assistant Manager Reservations to join our team at Mondrian Singapore Duxton.  In this role, you will assist in overseeing the reservations department, ensuring that guest bookings are handled efficiently and accurately. If you have a passion for hospitality, excellent communication skills, and the ability to manage a high-volume reservations environment, we encourage you to apply and help us deliver exceptional guest experiences.

• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
• Monitors and ensures that all reservations are input into the system promptly and accurately and are confirmed back to the guest/client.
• Monitors and reviews regularly the room and rates availability, hotel status, close-out dates and overbooking situation.
• Extends full cooperation within and between other departments to ensure guest satisfaction.
• Informs/Calls the attention of the Director of Revenue Management for situations like: overbooking, system failure and other critical cases. Consults with team before making any critical decision at work.
• Observes and Maintains Reservations and Rooms & Guest Services systems, procedures, company standards and policies.
• Regularly updates data system for contracts, rates and agreements, guest/client information and other important information.
• Maintains accurate records of data essential to future business plans and generates weekly and monthly reports required by the Director of Revenue Management.
• Coaches, directs, supervises and counsels all reservations staff when applicable, provides training to all staff in his/her department regularly, motivates staff to grow within the company and develops him/herself to be a better supervisor at all times.
• Observes and ensures that proper telephone manners are maintained at all times.
• Monitors and coordinates group reservations activity with the Sales Department and Director of Revenue Management including follows up tentative bookings and update reservation status.
• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
• Performs other duties as assigned by Director of Revenue Management.
• Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
• Conducts daily briefing with the reservations team and attends briefing and departmental meetings or as assigned by Director of Revenue Management.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by Director Of Revenue Management.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Communicates effectively with guests, subordinates, superiors and other section heads.
• Manages time effectively by meeting the deadlines or completing the tasks ahead of time, identifies and solves problems in a professional manner.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

In your role as eCommerce Sales Specialist/ Asst Manager/ Manager, you will play a pivotal role in JDE eCommerce within the SEA region. You will be an active member of the SEA eCommerce Center of Excellence Team (CoE), and will actively participate into the new dynamic of our fast growing coffee business on the on-line channel. You will be reporting to Head of e- Commerce ,South East Asia.

Key Responsibilities

• Defines & develops strategic pillars to drive growth across the region
• Ensure perfect implementation of the basics of eCommerce in the region to build on solid foundation for future sustainable growth
• Win with the winner, with perfect activations for key Events in eCommerce platforms
• Build strong relationship and JBP with external stakeholders such as eRetailers, Marketplaces, 3rd parties and partners
• Lead a test & learn approach from this extremely dynamic region, that can be shared with the eCom Global community
• Accompany the fast moving retailers Lazada/AliBaba/ Shopee/ Redmart/ Amazon etc … in their tests and new services, to gain a 1st mover advantage in Coffee
• Collaborate closely with the local marketing team to develop a differentiated e-commerce channel marketing and sales activation plan to drive key metrics , quality ads content and traffic acquisition
• Define analysis tools and dashboards to test and learn fast and nurture the JDE eCommerce strategy in the region.
• Identify and support any new or additional business opportunities, to improve, step change or create a breakthrough for the eCommerce channel, for eg, channel development, product development to operational improvements, innovations etc.
• Identify and close performance gaps at country
• Deliver business KPIs: Nos, GP, MarketShares, Share of Search, Eventing
• Partnership collaborations with external partners to drive higher value to our brands and eCommerce platforms
• Any other ad-hoc matters

We are looking for an office manager for a 4 months' contract till end of December 2024. 

Space Management:

• Office Layout Maintenance: Maintain the condition of office space layout to ensure a comfortable and productive environment for employees.
• Locker Allocation: Manage the assignment and relocation of lockers, ensuring that employees have appropriate storage spaces.
• Storage Allocation: Manage the assignment and relocation of shared cabinets, ensuring that teams have appropriate storage spaces.
• Space Optimization: Identify opportunities to make better use of available space, such as through the adoption of hot-desking, open-plan offices, or collaborative work areas.
• Compliance: Ensure that the office layout complies with safety regulations and accessibility standards.

Hospitality Services:

• Reception Management: Oversee the reception area to ensure visitors are greeted professionally and courteously. This includes managing front desk staff and handling visitor logs.
• Client and Guest Services: Arrange for refreshments, meeting room setups, and other hospitality needs for clients and visitors.
• Employee Amenities: Ensure that amenities such as coffee machines, snack areas, and common spaces (eg, Nursing/Prayer rooms, etc) are well-maintained and stocked.

Security and Safety:

• Access Control: Manage security systems, including QR accesses and biometric access controls, to ensure only authorized personnel enter restricted areas.
• Surveillance Systems: Oversee the installation, maintenance, and monitoring of CCTV cameras and other security systems (only as needed)
• Emergency Procedures: Develop and implement emergency response plans, including fire drills, evacuation procedures, and first aid readiness.
• Health and Safety Compliance: Ensure the office complies with first aid health and safety regulations.

Housekeeping:

• Cleanliness Standards: Maintain high standards of cleanliness throughout the office, including workstations, restrooms, pantries, and common areas, etc.
• Cleaning Staff Supervision: Manage the cleaning staff or external cleaning services, ensuring they follow schedules and meet cleanliness standards.
• Waste Management: Oversee waste disposal and recycling programs to ensure environmental compliance and office hygiene.

Storekeeping:

• Inventory Management: Maintain an inventory of office supplies, including stationery, kitchen supplies, and other essential items.
• Ordering and Stocking: Ensure timely ordering and restocking of supplies to prevent shortages. Negotiate with suppliers for the best rates and terms.
• Asset Tracking: Keep track of office equipment and furniture, ensuring they are well-maintained and accounted for.
• Budget Management: Manage the budget for office supplies and equipment, ensuring cost-effectiveness and efficiency.

Repairs and Maintenance:

• Routine Maintenance: Schedule and oversee regular maintenance of office facilities, including HVAC systems, plumbing, and electrical systems, etc.
• Repairs: Coordinate prompt repairs of any office equipment or infrastructure issues to minimize downtime and disruptions.
• Vendor Management: Liaise with external service providers and contractors for maintenance and repair work, ensuring quality and timely service.
• Preventive Maintenance: Implement preventive maintenance programs to reduce the likelihood of equipment failure and costly repairs.

Builder Management Works:

• Construction Coordination: Manage relationships with builders and contractors for any office renovation or construction projects.
• Project Management: Oversee the planning, execution, and completion of building projects, ensuring they are completed on time and within budget.
• Regulatory Compliance: Ensure all construction work complies with building codes, safety regulations, and company policies.
• Quality Control: Monitor the quality of work done by builders and contractors, ensuring it meets the required standards.
• Workspace Customization: Coordinate customizations and modifications to the office space to suit specific business needs and employee requirements.

Events Management:

• Event Planning: Organize events by coordinating with internal and external stakeholders.
• Budgeting: Develop and manage event budgets, ensuring expenses stay within limits by negotiating with vendors for the best rates.
• Venue Selection: Research and secure venues, considering factors like capacity, location, and amenities to meet event needs.
• Logistics Coordination: Oversee logistics, including setup and availability of necessary materials.
• Catering and Refreshments: Organize catering that meets attendees’ dietary needs, ensuring timely delivery and setup.
• On-the-Day Management: Ensure smooth event execution by managing schedules, troubleshooting issues, and coordinating with vendors.
• Post-Event Activities: Conduct evaluations, gather feedback, and handle follow-up tasks.

Vendor Management and Coordination

• Vendor Sourcing: Identify and evaluate vendors for office needs by conducting market research to find those offering the best price, quality, reliability, and service.
• Contract Negotiation: Secure favorable terms with vendors, ensuring clear agreements on pricing, delivery, scope, deadlines, and SLAs.
• Relationship Management: Maintain strong, open communication with vendors to ensure responsiveness, flexibility, and reliability.
• Performance Monitoring: Regularly assess vendor performance, addressing quality, timeliness, and reliability issues promptly.
• Problem Resolution: Serve as the main contact for resolving vendor-related issues, minimizing disruptions to operations.
• Cost Management: Review invoices and statements to ensure accurate billing, consolidating purchases or negotiating discounts where possible.
• Compliance and Risk Management: Ensure vendor adherence to company policies and legal standards, regularly reviewing compliance and mitigating risks.
• Vendor Database Maintenance: Keep an organized database of vendor details, contracts, performance records, and payment history for easy reference and relationship tracking.

Remuneration:

• $7,000 to $10,000 with Variable Bonus

Responsibilities:

• Lead and manage a team designers.
• Lead project communication, liaising with design, clients, construction, supplier, and contractors’ teams.
• Oversee design and creativity on projects from concept design and space planning to development and presentation.
• Produce concept work using hand sketches and a variety of digital and traditional media.
• Produce and check drawing packages for schematic and detail design stages.
• Attend client meetings independently or with project leader support, contributing to client presentations.
• Source reference material and conduct research to ensure materials and products are fit for purpose.
• Contribute to business development, pitches, proposal writing, and presentations.
• Participate in pitching sales and presentations to potential clients.
• Participate in site measurement, layout planning, and material selection.
• Ensure successful delivery and completion of projects within agreed timelines and budgets.

• Bachelor’s Degree in Interior Design
• Proficiency in AutoCAD, Adobe Photoshop, SketchUp, and Microsoft Office.
• At least 10 years of experience in Corporate Office Interior Design.
• Demonstrated experience in leading a team.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

• We are seeking a Marine Safety Assistant Manager to assist in overseeing and managing the safety operations of our marine vessels. The successful candidate will be responsible for implementing safety policies and procedures, conducting safety inspections, and ensuring compliance with all safety regulations and industry standards including tank cleaning.
• The Marine Safety Assistant Manager will work closely with the Marine Safety Manager and other team members to support a culture of safety and continuous improvement. This role requires a strong knowledge of marine safety and a proactive approach to identifying and mitigating potential risks.
• If you have a passion for safety and are seeking a challenging role in the maritime industry, we encourage you to apply.

• Bachelor's degree in Maritime Studies, Marine Engineering, or a related field.
• Minimum of 3 to 5 years of experience in marine safety management.
• Strong knowledge of international maritime regulations and safety standards.
• Experience conducting safety inspections and audits.
• Excellent communication and teamwork skills.
• Strong problem-solving and analytical abilities.
• Attention to detail and a commitment to quality assurance.
• Certification in relevant safety courses is preferred.
• Proficiency in Microsoft Office Suite and other relevant software.
• Tankers or COC in tanker is preferred

Chan Chee Meng

EA 07C3069

R1110620

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

SOURCING & SUPPLIER MANAGEMENT  

• Assist in identifying and evaluating potential suppliers
• Negotiate terms and pricing agreements with suppliers to ensure cost-effectiveness and quality.
• Maintain relationships with existing suppliers and continuously seek opportunities for improvement.
• Monitor supplier performance and address any issues or concerns promptly.
• Ensure all Accor requirements for vendor onboarding is in place.

MANAGE DAILY PROCUREMENT FUNCTIONS  

• Review pricings and process for all purchases across RC hotels.
• Collaborate with relevant departments to plan stock requirements and work out strategy to reduce out of stock situation and contingency plan
• Ensure approved purchase requisitions are timely with the creation of Purchase Orders for all Business units
• Leading the PO Team to ensure the reconciliation of Purchase Orders and Invoices to make sure prices and quantities are correct with Suppliers & assist if needed.
• Ensure the PO Team creation of Article Codes/Price Quote and Vendors details are updated accordingly in the system and assist if needed.
• Response swiftly to feedbacks/complaints/ no stock situation etc (from end users/suppliers/guest)
• Request for quotations as well as samples for evaluation
• Handle RFQ as well as RFP exercises for all categories of Supplies including Services
• Tabulating of Price Summary and recommendation of award for various work streams that are assign to
• Assist in report analysis in preparation for new work stream 
• Assist in Contracting process
• Ensure forms and documents are properly filled for all Procurement processes
• Follow up closely on outstanding Purchase Orders that are long overdue and if needed for cancellation
• To carry out any other duties as required by the Director of Procurement/Procurement Manager from time to time

REVIEW OF CAR (CORRECTIVE ACTION REPORT) FROM FOOD SAFETY

• Ensure Corrective Action Report are sent out immediately to Suppliers should a complaints raised by Food Safety
• Ensure substitution of supplies are replace immediately for operation use
• Ensure Suppliers that works with the hotels are Food Safety compliances
• Ensure Suppliers approved Vendors are SFA approved & meet the grade criteria
• Ensure all food/beverage licenses and certificates approved by authorities are valid

COST MANAGEMENT

• Assist in developing and implementing cost-saving initiatives without compromising quality or service.
• Analyze spending patterns and identify areas for potential savings or optimization
• Participate in budgeting and financial planning processes related to procurement activities.

COMPLIANCE AND DOCUMENTATION

• Ensure compliance with relevant laws, regulations, and company policies in all procurement activities.
• Maintain accurate records of procurement transactions, contracts, and supplier agreements.
• Assist in conducting periodic reviews and audits to ensure adherence to procurement policies and procedures

CROSS-FUNCTIONAL COLLABORATION

• Work closely with various departments and business units including Operations, Receiving and Finance to understand their needs and priorities.
• Collaborate with stakeholders to develop procurement strategies that support the hotel's overall objectives.
• Communicate effectively with internal teams to provide updates, gather feedback, and address concerns related to procurement.

Qualifications:

• Candidate must possess at least Diploma/Degree or equivalent 
• Minimum of  3 years of relevant experience in the hotel industry
• Strong knowledge in Food & Beverage categories and suppliers. 
• Strong working knowledge on Negotiation and Procurement Policies
• Proficiency in Microsoft Office Suite and experience with procurement software or ERP systems.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Familiarity with relevant laws, regulations, and best practices in procurement and supply chain management.
• Possess leadership skill in managing a team.
• Positive mindset with good attitude and integrity.
• Good Communication skills with all levels of colleagues and suppliers with confidence to achieve the best deal for the hotels
• Good presentation and data analytical skills

Our Commitment to Diversity & Inclusion:

We are an inclusive company and what we really is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation  
• Monitor the reservation status and communicate with culinary team 
• Plan and control manning to meet business needs and according to budget 
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period 
• Communicate with team during daily briefings and conduct monthly department meetings 
• Ensure and conduct regular training and re-training when needed 
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed
• Ensure hygiene and food safety compliance in the outlet and related areas
• Provide immediate attention to guest complaints and provide appropriate service recovery.  To follow up and to establish correct procedures to prevent future recurrence
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet 
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise  
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business  
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting 
• Drive consistent service and process improvement, be entrepreneurial 

Qualifications:

• 2 years in F&B management experience,
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation  
• Monitor the reservation status and communicate with culinary team 
• Plan and control manning to meet business needs and according to budget 
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period 
• Communicate with team during daily briefings and conduct monthly department meetings 
• Ensure and conduct regular training and re-training when needed 
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed
• Ensure hygiene and food safety compliance in the outlet and related areas
• Provide immediate attention to guest complaints and provide appropriate service recovery.  To follow up and to establish correct procedures to prevent future recurrence
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet 
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise  
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business  
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting 
• Drive consistent service and process improvement, be entrepreneurial 

Qualifications:

• 2 years in F&B management experience,
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Act as a coordinator between the hotel and the FEHD.
• Lead the FSMS team, arrange the monthly meeting and chair the meeting.
• Plan and implement the FSMS program.
• Train employee in the food safety policies.
• Conduct monthly internal hygiene inspection and report writing.
• Assist in corrective actions.
• Investigate food safety incidents and submit reports to the F&B Manager, Executive Chef, Resident Manager and/or General Manager of an individual hotel.
• Ensure employees’ personal hygiene are maintained tip-top at all times.
• Record keeping. Ensure all the temperature records are filled out correctly.
• Arrange food samples for laboratory tests.
• Accompany the auditor in the external audit.
• Recruit, induct and train Food Safety Officers.
• Ensure cleanliness and appearance of all Offices, Kitchens and related areas.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

REVENUE MANAGEMENT STRAGEGY SUPPORT

• Support the Hotel Management and Director of Revenue Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods

REVENUE MANAGEMENT PERFOMANCE

• Analyze in detail the hotels results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the Hotel GM.

REVENUE FORCASTING

• Ensure an accurate and dynamic forecast for the future dates(by room and revenue by segment and day) based on the RM referenced systems recommendations and a daily monitoring of the data (portfolio, booking pick-up,events, calendar events)

PRICING, PLANNING & DISTRIBUTION OPTIMISATION

• Take daily decisions to optimise the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that these recommendations are implemented in reservation and reception, and that systems (PMS, CRS/TARS, RMS) are updated accordingly. 

REVPRO CULTURE

• Ensure that a “RevPRO culture” is spread in the hotel, through the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams 

OTHER RESPONSIBILITIES 

• Pricing and distribution loading across all systems and tools

Event Management

• Be part of the entire event management process along with event director and wider team
• Support the design and delivery of event and user experience for various types of events (ie. exhibition, conference, awards, etc)
• Responsible for the smooth delivery of the pre-event preparation work and post event reporting to the organization
• Propose ideas to improve customer experience (ie. new programmes, engagement features, etc)
• Take ownership of event partnership; from conceptualization to delivery, including all business proposition and legal documentation
• Take ownership for feature areas from conceptualization to execution
• Work with Sales, Marketing and Operation teams to ensure all elements of the events are in alignment to set up for success

Sponsorship

• Work closely with Event Director and Sales team on sponsorship packages and deliverables
• Work with sales team to design customized sponsorship packages while coordinating with the legal team to maintain contractual integrity.
• Manage and track all sponsorship packages progress
• Serve as main sponsorship liaison person to sponsors - work with sponsors on their package deliverables and to identify their needs, provide feedback and periodic reports when needed

Others

• Onsite and other ad-hoc duties and tasks as assigned
• Develop deep industry knowledge through internal and external relationships with partners and associations
• Work with event director to ensure that KPIs, ie revenue and customer satisfaction ratings are met
• Coordinate with relevant government stakeholders to ensure regulatory compliance and timely documentation.