Responsibilities

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimun O-level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate pertinent guest information to designated departments/personnel
• Pass on requests in a timely and accurate manner to appropriate colleagues
• Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
• Enter all sales booking and group contracts on a timely basis
• Create and maintains reservation records by date of arrivals
• Prepare letters of confirmation
• Process cancellations and modifications and promptly
• Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Position Overview

The Senior/Graphic Designer is responsible for creative conceptualisation of marketing collaterals requested by all departments such as Sales & Catering, Front Office, Food & Beverage, Spa and Residences; assist with in-house photography and videography creation; updating and maintenance of photo library and videos as well as ad-hoc projects as directed by the Director of Marketing Communications. The invidividual will assist in the day-to-day administrative duties pertaining to the line of work, liaise with suppliers to ensure timely delivery and accurate production of collaterals, marketing materials, etc.

The Role

Deliver Design Output

• Support and assist the Marcom Director in maintaining a healthy relationship with internal and external guests
• Responsible for graphic design and direction, seeing all projects through from conceptualisation, design, production, completion and delivery (Sales & Marketing, F&B, Hotel, Spa & Residences).
• Work collaboratively with the marketing and creative teams from the property and corporate office on all creative projects
• Act as the brand custodian and adhere to Capella's brand identity standards and guidelines
• Creation of in-house photography and videography assets and/or supervision of photoshoots with hired photographers/videographers
• Manage cost and timelines for each creative or design project
• Present design concept and work to stakeholders for review and final approval. Ensure proper and timely display and distribution of printed materials to maximise awareness of planned promotions and events
• Plan concepts by studying information and materials, and doing research for creative ideation.
• Coordinate and liaise with the Purchasing department and external printing companies to ensure that cost and quality efficiency
• Maintain and improve technical knowledge and be updated with tech developments and design trends

Talent Profile

1. Minimum 3 to 5 years of design experience, preferably in a design or advertising agency or in-house creative/marketing department
2. Degree or diploma in graphic design, visual communications or a related field
3. Passionate creative designer with strong art skills. Knowledge of printing processes, specs, paper, colour, finishing is preferred
4. Advanced competencies in Adobe Creative Suite, including Illustrator, Photoshop, InDesign and Microsoft Office

• Provide administrative support to department leads, including drafting correspondence and coordinating of meetings with departments and vendors.
• Handle the entire procurement process, which includes obtaining and evaluating quotes, making purchasing decisions and ensuring all outstanding Purchase Orders are resolved promptly.
• Coordinate with vendors regarding orders, supplies, and the renewal of agreements.
• Update the monthly budget file and review the rolling forecast with relevant departments.
• Assist with after-hours guest engagement activities as needed.
• Plan and facilitate staff engagement activities.
• Monitor and report on the progress of all projects, including customer experience - related, process redesign, infrastructure, and other assigned projects.
• Develop, implement, and manage projects, including associated materials.

• Provide standard secretarial support such as filing, typing, faxing, photocopying, taking minutes etc. for the Sales and Marketing Department.
• Handle telephone inquiries and follow up with the respective sales staff concerned. Administer inventory control of collateral materials under Sales & Marketing Department’s jurisdiction.
• Responsible for constant update and improvement to the department’s administration
• and filing systems.
• Generate month-end Production Report, Overview Report, Daily Business Mix Report, Budget Report, etc. Attend meetings and training whenever required.
• Undertake any other duties as may be assigned by his/her superior diligently and professionally.

Position Overview

Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Accommodate and expedite all requests in congenial manner
• Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
• Handle guest complaints by following the procedures and ensuring complete guest satisfaction
• Maintain all equipment at the Living Room to ensure they are in good working order
• Executing Resort Programmes
• Promote positive relations with all individuals who come in contact
• Maintain confidentiality of all guest information and pertinent hotel data
• Work cohesively with other departments and co-workers as part of a team
• Analyse and resolve problems while exercising good judgment
• Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

• Diploma in Hospitality Management
• Excellent communication skills
• Minimum of 2 years’ experience working in a luxury brand hotel
• Excellent judgment, attention to detail and ability to handle confidential information

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate pertinent guest information to designated departments/personnel
• Pass on requests in a timely and accurate manner to appropriate colleagues
• Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
• Enter all sales booking and group contracts on a timely basis
• Create and maintains reservation records by date of arrivals
• Prepare letters of confirmation
• Process cancellations and modifications and promptly
• Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Position Overview

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processesrl all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.

The Role

1. Attend to guests needs in a calm and courteous manner
2. Handle guests’ inquiries and provide prompt responses and assistance
3. Promote positive relations with all individuals who come in contact
4. Maintain confidentiality of all guest information and pertinent hotel data
5. Work cohesively with other departments and co-workers as part of a team
6. Analyze and resolve problems while exercising good judgment
7. Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

1. Prior experience as Receptionist

Job Description

This position will report directly to the Senior Director, Membership & Industry Services.

It is open only to Singapore Citizens and Singapore Permanent Residents.

Key Responsibilities include:

1. Assist in the coordination, and execution of events such as conferences, workshops, networking sessions, and recreational activities.
2. Liaise with vendors, sponsors, and partners to ensure seamless execution of events.
3. Adhere to timelines to ensure successful outcomes.
4. Provide on-site support during events to ensure smooth operations and enhance attendee satisfaction.
5. Prepare and disseminate meeting agendas, presentations, and other relevant materials as required.
6. Conduct secondary research and compile reports relating to the hospitality industry.
7. Undertake other assigned administrative tasks and projects

Job Requirements

1. A Bachelor’s degree
2. Possess good command of spoken and written English
3. Has good interpersonal skills
4. Possess excellent knowledge of Microsoft Office.
5. Detail-oriented
6. Possess strong organizational skills and able to multi-task
7. Has the ability to work effectively both independently and as part of a team.

Primary Responsibilities

• Perform Front Desk room reservation duties such as checking-in & out of guest, handling of billing process, room control and assignment, handling and escalating of guest's complaints, identifying guests’ needs to achieve satisfaction, and collaborating with different departments within the hotels to enhance the guests’ experience throughout their stay.
• Manage the hotel driveway for clearance, greet guests upon arrival at the porte cochere, assist with guests’ luggage and parcels, assist guests with bookings for transportation, restaurant, and other requests to ensure professional services are rendered at all times.
• Provide F&B operational support to hotel breakfast services, events and banquets ensuring proper set-up in accordance with the requirements, serving, resolving and escalating guests’ feedback.
• Ensure compliance of security protocols, assist in investigation and data analysis, proper handling of sensitive information to maintain confidentiality and impartiality.

Requirements

• Minimum Diploma or Degree holders preferred.
• Minimum 2 years’ experience in a similar capacity.
• Able to perform shift work, including weekends and public holidays.
• Service Oriented.
• Possess good interpersonal and communication skills.
• Knowledge and experience in problem solving.

Job Overview

The Purchasing & Receiving Executive is responsible for the sourcing of quotations and purchasing of perishable and non-perishable items for all user departments, and coordinates all administrative matters within the department and other departments on purchases. The individual ensures that all Purchase Requests are in proper order as per hotel policies and procedures, obtains competitive quotations and sources for new products for cost effectiveness, and monitors market trends and prices for all products.

Key Responsibilities

• Coordinate all administrative matters within the department and other departments on purchases
• Process the Daily Market List Purchase Requests (PRs)
• Calling of quotations / Perishable Tenders
• Handling/consolidating/analyzing/negotiating with all price quotes for perishable purchases
• Obtain products/goods at competitive prices without compromise the desired quality standard
• Check the incoming goods according to POs and invoices (quantity, quality, price, etc)
• Contact supplier if a mistake is identified
• Posting of Invoices into the system
• Keep abreast of the changing market conditions regulating price increase, new products
• Site visit to supplier factory/plants

Talent Profile

• Minimum Diploma Education
• Understanding of Purchasing principles and processes
• Experience with Purchasing systems (preferred)
• Analytical and have the ability to solve purchasing and inventory related problems
• Strong data entry skills
• Proactive, highly motivated and flexible
• Highly organized
• Experienced with MS Office including Word, Excel, and Outlook

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

1. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
2. Communicate pertinent guest information to designated departments/personnel
3. Pass on requests in a timely and accurate manner to appropriate colleagues
4. Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
5. Enter all sales booking and group contracts on a timely basis
6. Create and maintains reservation records by date of arrivals
7. Prepare letters of confirmation
8. Process cancellations and modifications and promptly
9. Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Position Overview

Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Accommodate and expedite all requests in congenial manner
• Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
• Handle guest complaints by following the procedures and ensuring complete guest satisfaction
• Maintain all equipment at the Living Room to ensure they are in good working order
• Executing Resort Programmes
• Promote positive relations with all individuals who come in contact
• Maintain confidentiality of all guest information and pertinent hotel data
• Work cohesively with other departments and co-workers as part of a team
• Analyse and resolve problems while exercising good judgment
• Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

• Diploma in Hospitality Management
• Excellent communication skills
• Minimum of 2 years’ experience working in a luxury brand hotel
• Excellent judgment, attention to detail and ability to handle confidential information

Position Overview

An ambassador to Capella Singapore & The Club Residences by Capella Singapore, the Senior Club Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to-day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Club Executive is also responsible for the overall tenure, efficient check-in / check-out, in unit explanation and update of all Guest Preferences.

The Role

• Confirm reservation in system and review all noted information in trace, note and amenity reports
• Prepare guest registration card and room key upon check in
• Conduct group check-ins/outs
• Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
• Handle guest’s complaint and inquiries and provide responses accurately
• Build good rapport with all individuals including internal and external
• Assist in making reservations such as walk in reservation
• Present folio to guest and resolve and disputed charges

Talent Profile

• Excellent communication skills.
• Minimum of 2 years’ experience working in a luxury brand hotel or residences.
• Willing to work flexible hours, including weekends and public holidays
• Excellent judgment, attention to detail and ability to handle confidential information.

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

1. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
2. Communicate pertinent guest information to designated departments/personnel
3. Pass on requests in a timely and accurate manner to appropriate colleagues
4. Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
5. Enter all sales booking and group contracts on a timely basis
6. Create and maintains reservation records by date of arrivals
7. Prepare letters of confirmation
8. Process cancellations and modifications and promptly
9. Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Position Overview

An ambassador to Capella Singapore & The Club Residences by Capella Singapore, the Senior Club Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to-day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Club Executive is also responsible for the overall tenure, efficient check-in / check-out, in unit explanation and update of all Guest Preferences.

The Role

• Confirm reservation in system and review all noted information in trace, note and amenity reports
• Prepare guest registration card and room key upon check in
• Conduct group check-ins/outs
• Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
• Handle guest’s complaint and inquiries and provide responses accurately
• Build good rapport with all individuals including internal and external
• Assist in making reservations such as walk in reservation
• Present folio to guest and resolve and disputed charges

Talent Profile

• Excellent communication skills.
• Minimum of 2 years’ experience working in a luxury brand hotel or residences.
• Willing to work flexible hours, including weekends and public holidays
• Excellent judgment, attention to detail and ability to handle confidential information.

Responsibilities:

1) Achievement of Sales and margin

- Develop and implement effective sales strategies to achieve and exceed sales targets.

- Identify and pursue new business opportunities within the assigned territory or market segment.

- Build and maintain strong relationships with new and existing clients, addressing their needs, and ensuring customer satisfaction.

- Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.

2) Customer Relationship Management:

- Cultivate and maintain long-term relationships with key accounts and customers

- Address customer inquiries and concerns promptly and professionally.

- Collaborate with internal teams, such as marketing and logistics, to ensure smooth order processing and delivery.

- Ensure prompt payment collection

3) Sales Reporting

- Prepare regular sales reports, including sales forecasts, pipeline updates, and market intelligence.

- Present findings and recommendations to management to drive informed decision-making.

4) Collaborate with the marketing team to develop and implement marketing campaigns that align with sales objectives.

5) Represent QB professionally with customers and vendors while conducting business according to the values of a world class organization. Promote a culture of inclusiveness, teamwork and cooperation that allows the Johnsonville Way to thrive and prosper throughout the organization.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Position Overview

To ensure hotel hardware, software and all IT related systems are functioning and assist guests with IT related services (such as wifi connectivity issues)

The Role

A. Assist with Incident Resolution

1. Assist guests and clients on IT related services and provide recommendation where necessary

B. Maintain Systems

1. Inspect, test and diagnose computer equipment/systems

2. Provide end-user support for all applications

3. Plan and manage disk space

C. Provide IT Support

1. Provide network communications support

2. Install, configure, manage, maintain, test and evaluate computer networks and workstations

3. Create user accounts and setup computer, telephone and other IT related equipment

4. Troubleshoot, modify, support, manage and maintain application programs and user accounts

5. Maintain inventory of all technological hardware and devices

6. Support Corporate IT in new initiative set up or implementation where applicable

Talent Profile:

1. Degree or Diploma in Computer Science or a relevant related field

2. Familiar with PMS, POS and other communication systems commonly used in the hotel industry

3. At least 1 year similar/relevant experience in the hotel industry