Total 51 Manager human resource executive job vacancies in Bukit Merah, Central Singapore

Job Purpose

This role focuses on building and executing effective hiring strategies to enhance talent competencies and strengthen the organization's employer brand. It involves close collaboration with key stakeholders on workforce planning, recruitment, onboarding, retention, and knowledge management. Additionally, the role requires driving and implementing transformation and improvement initiatives to optimize HR processes and outcomes.

Introduction

We are seeking a hands-on individual who is eager to learn, grow, and build their career with our organization. This role offers an excellent opportunity to gain valuable experience, contribute meaningfully to impactful HR initiatives, and develop your skills in a supportive and dynamic environment. If you are motivated by the chance to grow alongside a passionate team, we would love to hear from you!

Hiring Strategies:

• Develop and implement innovative talent acquisition strategies to attract high-quality candidates.
• Align hiring processes with business needs and organizational goals.
• Leverage data analytics to refine recruitment methods and enhance the candidate experience.

Stakeholder Collaboration:

• Partner with department heads and stakeholders, including the Ministry of Education (MOE), to understand workforce requirements and plan hiring activities.
• Collaborate on workforce planning to ensure a balanced and sustainable talent pipeline.
• Support hiring managers with insights to make informed recruitment decisions.

Recruitment and Selection:

• Coordinate seamless onboarding experiences for new hires to ensure a smooth transition.
• Develop and implement retention strategies to improve employee engagement and reduce turnover.
• Foster a welcoming and inclusive workplace that promotes long-term satisfaction and growth.

Employee Onboarding & Retention:

• Coordinate the onboarding process to ensure a smooth transition for new hires.
• Develop retention strategies to reduce turnover and improve employee engagement and satisfaction.

Transformation and Improvement Projects:

• Lead or contribute to HR transformation and improvement initiatives, aimed at optimizing talent acquisition processes.
• Implement tools and technology to improve hiring efficiency and effectiveness.

HR Operations:

• Manage WICA and Work Pass applications
• Regularly review and update SOPs for relevance and compliance.

Ad-hoc Hosting Events:

• Host and represent the organization for external gusts and visitors when required.

Why Join Us?

• Purpose-Driven Work: Play a vital role in shaping Singapore’s next generation of leaders by ensuring the institution attracts and retains the best talent.
• Growth Opportunities: Gain exposure to transformative HR projects that challenge and develop your skills.
• Dynamic Team Environment: Work alongside dedicated professionals who share your passion for impact and innovation.
• Rewarding Culture: Be part of an organization that values creativity, collaboration, and continuous improvement in the education landscape.

Requirements

• A good Degree in HR or any discipline.
• Candidates should have 2-3 years supervisory experience.
• People-oriented with strong verbal and written communication skills.
• Highly motivated, meticulous, independent and adaptable to change.
• Excellent communication, organizational and interpersonal skills.
• Abreast with current employment legislations and HR practices.

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding
• Ensure job descriptions are up to date and compliant with all local, state and federal regulations
• Develop training materials and performance management programs to help ensure employees understand their job responsibilities
• Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
• Investigate employee issues and conflicts and brings them to resolution
• Ensure the organization’s compliance with local, state and federal regulations
• Use performance management tools to provide guidance and feedback to team
• Ensure all company HR policies are applied consistently
• Maintain company organization charts and employee directory
• Partner with management to ensure strategic HR goals are aligned with business initiatives
• Maintain HR systems and processes
• Conduct performance and salary reviews
• Provide support and guidance to HR staff
• Analyze trends in compensation and benefits
• Design and implement employee retention strategies

The key responsibilities include, but not limited to:

1) Recruitment and Staffing:

• Lead and oversee the end-to-end recruitment process, including job postings, candidate sourcing, interviews, and the seamless onboarding of new hires
• Collaborate with hiring managers to understand their staffing needs and devise effective recruitment strategies
• Ensure compliance with industry-specific requirements when hiring talents

2) Employee and Industrial Relations:

• Lead and guide the HR executives to address staff concerns and resolving workplace issues
• Implement strategies to maintain a positive workplace culture in a highly competitive environment.
• Manage employee relations and union matters and participate in union negotiations, to achieve collective agreement.
• Work close to drive close labour relations through dialogue and collaboration with union

3) Training and Development and Culture:

• Identify skill gaps in the workforce and develop training programs to enhance technical and soft skills
• Collaborate with Heads of Department to create and deliver industry-specific training
• Conduct in-house orientation and staff wellness programs

4) Compensation and Benefits:

• Administer competitive compensation and benefits programs tailored to attract and retain talents.
• Assist in preparation and computation of benefit disbursement for approval
• Stay updated on industry salary trends and ensure the organization remains competitive

5) Operations:

• Monitor changes in labour laws and industry-specific regulations and update HR policies in accordance with Employment Act and Government Regulations
• Design, implement, and optimize HR shared service and adjunct operations processes to improve efficiency and effectiveness
• Identify areas for improvement and implement initiatives to enhance service quality and efficiency
• Plan, control, manage, supervise, coordinate, and implement the Club’s human resource system, including benefits & welfare, recruiting, hiring, orientations, training, wage and salary administration, human resource record administration, and legal compliance
• Manage HR operations functions such as HRIS, payroll, leave management etc

6) Performance Management:

• Establish performance evaluation processes that consider technical competencies, project achievements, and industry-specific key performance indicators (KPIs)
• Assist in career development planning for employees
• Administrate the performance evaluation system; reviews including all phases of the moderation to conclude the final rating

7) Reports and Budgeting:

• Prepare staff reports per statutory requirements and for Management review, makes presentations to Management and staff, where necessary
• Work with Finance team on HR related grant disbursement to the relevant departments
• Assist in budgeting process and act as an advisory to Heads of Department on manpower planning

8) Any other duties assigned

Job Requirements:

• Bachelor degree / Graduate Diploma in HR Management / Diploma in Learning and Development at least 5 years of relevant experience preferably in a hospitality industry.
• Sound knowledge of the Employment and Industrial Relations Act
• Outgoing personality with excellent interpersonal relations skills
• Strong conflict management and problem-solving skills
• Strong counselling with good listening skills
• Learning & Development background will be an advantage
• Willing to be hands-on in execution

Join Our Team and Enjoy Fantastic Benefits!

Duties:

Responsible in running the operations of the café. Responsible for opening and closing of café. Lead the entire F&B team, Establish targets, KPI’s, schedules, policies and procedures. Coaching and training of service staff. Maintain high level of service standard and cleanliness of café. Comply with all health and safety regulations. Building strong rapport with guests. Handle guest feedback/complaints. Handling of staff roster and schedule.

Job Requirement

1. Min 2 year of relevant experience in supervisory role in F&B environment
2. Preserve excellent levels of internal and external customer service
3. Identify customers needs and respond proactively to all of their concerns
4. Good F&B and POS knowledge, able to use MS office
5. A hands-on person in delivering F&B services
6. Creative and positive working attitude
7. Work with passion, zest, energy and professionalism

Attention to Detail:

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We are looking for a Human Resource Manager that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission:

The HR Manager will play a fundamental  role in shaping a positive and inclusive workplace culture, supporting the Head of HR in delivering initiatives that enhance employee engagement, retention and development. The HR manager is also responsible for delivering seamless HR operations across all  regions with a focus on office management, employee data compliance, payroll, staff training, coordinating and reviewing engagement surveys and benefits programs. 

Outcomes: 

1. Ensure 100% accurate and timely payroll processing, In collaboration with the Finance department, across all regions and resolving any payroll-related discrepancies 

2. Maintain accuracy with zero to two data errors each month by managing and maintaining employee data, ensuring all employee contracts, benefits, and personal data are up-to-date on a weekly basis, accurate and securely stored in the regional HRIS and the HR masterlist

3. Achieve 90% office capacity in our 3 Singapore offices from Monday to Friday and create a welcoming work environment ,including stocking pantry supplies, managing the biometric system for employee access and working with vendors for cleaning, aircon servicing, and other office needs  and to resolve other office related issues promptly

4. Ensure compliance with Singapore employment laws, including the Employment Act, CPF regulations, and statutory leave entitlements. Provide guidance to staff on employment-related matters to ensure all HR practices align with current labour laws

5. Input into and lead the delivery of HR projects and initiatives, aiming for a smooth onboarding experience without  major issues for  Singapore- based employees. Collect employee engagement data from at least 40% of staff and present insights to management by the 5th of each month. Support the development and execution of employee engagement programs, ensuring alignment and consistency in  collaboration with the regional HR teams

6. Lead campus recruitment efforts,. by building relationships with at least 3 educational institutions in Singapore, participating in at least 2 career fairs each year and maintaining a pipeline of top candidates while managing Singapore-based recruitment and collaborating with hiring managers to fill roles efficiently. Onboard and train our Singapore- based HR interns by guiding them to work productively with minimal errors and to independently take on recruitment efforts

To do this, you will have a minimum of 7 years experience as a HR Manager with a proven track record in managing HR functions, including recruitment, onboarding, and employee engagement. Experience in leading HR projects and initiatives and you will be located in Singapore

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

Empathy: Empathy allows us to understand the perspectives and emotions of others, creating a supportive and inclusive environment. It helps build strong relationships with colleagues, interns, and candidates by genuinely listening and responding to their needs. Empathy fosters a sense of belonging, making it easier to support others during challenging times and ensuring a positive candidate and employee experience

Autonomy: Being autonomous means taking initiative and managing responsibilities with minimal supervision. In our fast-paced environment, it’s essential for team members to be self-driven, capable of problem-solving, and confident in making decisions. Autonomy allows for greater efficiency in projects, enabling individuals to tackle tasks head-on and adapt to changing needs without waiting for guidance

Attention to Detail: Precision is key in our work, especially when it comes to managing recruitment, data, and processes. A strong attention to detail ensures accuracy in every task, from handling candidate information to communicating with stakeholders. It helps prevent errors, maintain consistency, and uphold high standards in all aspects of the role, from sourcing top talent to providing a smooth onboarding experience

About the interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Project or case study or technical test

• If it’s a project, you’ll have 1 week to complete a short assignment related to what you’ll actually be required to do in your first month on the job. You’ll then present some slides/ designs/ a doc/ an excel model/ some code to a few members of the team, followed by Q&A

• If it’s a case study, there’s nothing to prepare.  You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them
• If it’s a technical test, it is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge your where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

• Review of draft / executed financing documents such as letters of offer / facility agreements & security / mortgage documents, validate draft financing and security documents against approvals, post acceptance documentation checks, preparation of instructions to lawyers / valuers / insurers and etc.
• Perform the daily BAU operations by supporting Business Unit’s post approval documentation processes till redemption / full repayment.
• Perform roles as the facility agent, security agent and/or account bank in syndicated financing. Activities including but not limited to active participation in negotiation of the legal documents, conditions precedent collation, conditions subsequent and covenant tracking, management of facility life cycle and information dissemination.
• Liaise with Business Units and external parties such lawyers / valuers / insurers.
• Perform checks to ensure legal and security documentation are completed, conditions precedent is fulfilled prior to activation of credit facilities, monitoring of conditions subsequent and ensure that the legal and security documents are being custodized.
• In charge of preparing letters / reports, updating of registers and custodians of documents.
• Manage day-to-day business transactions to ensure that the agreed turnaround time with the business is met
• Ensures accuracy, efficiency and meets the agreed turnaround time with the Business Units while minimizing operational risks and losses.
• Able to contribute to process improvements and participate in ad-hoc projects

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

The Tax Manager/Tax Executive plays an essential role within the APAC Tax team, working with the Tax Managers on direct tax and Base Erosion and Profit Shifting (“BEPS”) related compliance for the APAC region, as well as serving as a key liaison between the APAC Tax team and cross-functional business stakeholders on various global and regional tax projects.

Responsibilities: 

1. Corporate Tax Compliance and BEPS

• Prepare tax schedules and managing tax compliance reporting and payment deadlines and other related matters for approximately 30 entities within the APAC region, including working with external tax consultants and reviewing their deliverables.
• Prepare monthly tax provisions for Singapore entities.
• Prepare and liaise with external tax consultants on Tax Risk Management & Control Framework for Corporate Income Tax (“CTRM”) for Singapore and similar Corporate Tax Governance Framework for the APAC region.
• Prepare responses to information requests by tax authorities.
• Assist with the implementation of BEPS-related compliance and processes for the APAC region, including collaborating with cross-functional teams to streamline existing processes and systems.
• Collaborate with IT teams and/or external system developers to translate business/tax requirements into IT solutions, as well as to test and implement tax technology solutions for BEPS-related compliance.
• Prepare training materials for cross-functional teams and users on process change improvements ensuring awareness and adherence to BEPS requirements.
• Keep abreast of changes and/or developments in tax laws and administrative practices for APAC, including BEPS-related developments, and analyse the corresponding implications.
• Maintain comprehensive documentation of work processes and internal controls/procedures for corporate tax and BEPS compliance for the APAC region.

1. Corporate Tax Advisory

• Advise on corporate tax matters, optimize the Group’s tax position and identify potential tax savings opportunities for the APAC region.
• Participate in various global and regional tax projects, including tax automation initiatives.
• Participate in tax incentive initiatives including liaising with the relevant government agencies and monitoring compliance with tax incentive conditions.

•       The incumbent will be one of the team members to support the preparation and submission of MAS regulatory reports.
•       Adapt and cater for constant developments within the regulatory framework and to advise and guide business units towards the proper and timely compilation of the required data.
•       Collaborate with Compliance, IT and various stakeholders on regulatory reporting matters and implement regulatory changes including comments on consultation papers.
•       Assist with MAS information requests and queries on MAS returns.
•       Liaise with external/internal auditors and tax agent.
•       Regular review of all processes to ensure operational risk and high risk audit points are mitigated.
•       Ensure all policy documents are regularly updated to reflect current market conditions.
•       Develop high performance culture as part of broader aspiration to build the finance regulatory reporting function.

KEY RESPONSIBILITIES:
Strategy and Planning
•       Provide support to Team Lead.
•       Review and implement financial accounting and control function in accordance with GAAP/Accounting Standard.
•       Ensure compliance to policies, procedures and guidelines set by Group and MAS/regulators.
•       Participate in regulatory related projects.
Statutory and Compliance Reporting
•       Liaise with internal and external auditors in the periodical audit of financial reports.
•       Oversee year-end audit and supervise the preparation of statutory accounts.
•       Prepare and review reports for submission to MAS and other regulators.
•       Assist/advise other SBUs/SFUs in providing the required statutory and compliance reports.
Others
•       Attend to any adhoc report requested from the management or regulator etc.
•       Involvement in new initiatives/facilitates implementation of new guidelines related to financial accounting and reporting matters.

Professor Brawn Café is a Social Enterprise which provides job and social integration opportunities to people with special needs and the disadvantaged in society. Its mission is to provide affordable good food by an inclusive quality workforce comprising people of different abilities, ages and socio-economic background. Due to our rapid expansion to serve more children, we invite people who have proven commitment and competence to join us in transforming the lives entrusted to us.

As a Cafe Manager, your responsibilities will include (but not limited to) the following:

• Responsible for managing the overall F&B operations of the restaurant (Front & Back of House)
• Accountable for the daily sales and profit performance of the restaurant
• Work with restaurant chef team to forecast, plan and manage all F&B orders
• Monitor and supervise the preparation and serving of food to ensure quality and compliance with food safety regulations
• Deliver excellent customer experience and enforce customer service culture
• Manage budget to ensure targets met
• Manage scheduling, training and guidance for the team
• Any adhoc tasks assigned by supervisor

• Candidate should possess at least Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in any field. Relevant field on study in Food & Beverage will be preferred.

• At least 5 years of working experience in the related field is required for this position.
• At least 3 years of experience in a supervisory position in Food/Beverage/Restaurant Services or equivalent.
• Flexible with being deployed to different work locations and possibility of more than one location a day, due to business needs.
• Team player, able to work effectively in a team.
• Mature and resilient with good self coping mechanisms.
• Ability to adapt to diverse people and environment.
• Ability to work in a fast paced, dynamic and challenging work environment.
• Strong desire to learn about Autism and the passion to help special needs individuals

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Senior Account Executive is a vital support member to all agency account teams. As an account executive, you'll need to thoroughly understand a client's products or services and what their communication goals are.  

Expectations of a Senior Account Executive / Junior Account Manager

• Assists the Account Director in business support and management. 

• Assists in providing timely responses to client requests. 

• Schedules business meetings and do follow-ups. 

• Provides input for the creation and execution of marketing plans 

• Gathers data on ad campaigns to evaluate performance, and gives recommendations on ways to improve campaign performance.  

• Tracks campaign budgets 

• Gathers information on the competition 

• Ensures that ad campaigns are in compliance with advertising guidelines.  

• Assists in developing and implementing business improvement programs. 

• Analyses invoices and provides invoicing support. 

• Assists in developing client presentations, proposals and reports. 

• Maintains thorough understanding of account management principles. 

• Assists Account Director in coordinating day-to-day account activities. 

• Maintains a sense of discretion and professionalism, representing the Groupe  

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Crypto Operations Manager

The Crypto Operations Manager/Assistant Manager will manage the day-to-day crypto operations and the crypto operations specialists team. Responsibilities include driving operational process improvements, reducing operational risk, managing venue relationships, people management, and overseeing daily reconciliation and settlement work. The Crypto Operations Manager/Assistant Manager will be part of the Operations organization.

Responsibilities

• Oversee day-to-day cryptocurrency operations, including fiat and cryptocurrency settlement and reconciliation with our venues
• Identify & manage initiatives to improve operational processes and reduce operational risk
• Monitor operational and risk metrics and escalate potential issues or anomalies
• Support new crypto initiatives from an operational, risk, and compliance perspective
• Partner with our customer service team and marketing team to continuously improve crypto related customer communications
• Maintain and evolve operating procedures to complement compliance written supervisory procedures and assist compliance team with license uplift
• Partner with treasury, operations, and risk teams to manage liquidity and minimize crypto risk
• Coordinate with product team to enhance system/platform to ensure customers receive exceptional execution quality with venues and to improve operational efficiency.
• Support and work with team members with other Financial Products

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

• 3+ years operational and risk experience, ideally in a broker dealer or crypto related context
• Extensive experience creating, deploying, and automating operational systems and processes
• Having blockchain or cryptocurrency knowledge or experience is preferred
• Ability to work with engineering and data for reporting and tooling
• People management experience
• Strong written and verbal communication skills
• English speaking and Fluency in Mandarin is an added advantage

Job Title: Ecommerce & Marketing Assistant Manager/ Executive (ID8121)
Location: Lakeside
Working Hour: 5 days work Monday-Friday 9am – 6pm
Salary: $4000 - $4500

Job Description:

Trade Marketing Support

Support Marketing Director in planning and executing marketing campaigns to promote 3rd party brands at retail supermarkets.
Coordinate marketing initiatives and promotional activities for 3rd party brand partners.
Develop advertising materials for POSM, digital and social media channels.
Assist in creating sales support materials and retail in-store promotions.

2. Retail Marketing for offline Gourmet Retail Shop and online QB Food Eshop

Support Marketing Director in implementing local store marketing, weekly promotions and activities to drive foot traffic and sales in Gourmet Retail Shop and QB Food online store to meet assigned sales target.
Plan weekly promotions for Gourmet retail shop and QB Food online store (including selecting right mix of products and setting pricing).
Assist in overseeing retail merchandising efforts for optimal product display and sales.

3. Marketing Apps Maintenance

Support marketing team to maintain and update mobile apps, and platform optimization.
Monitor and troubleshoot app performance issues for optimal functionality.
Collaborate with UX/UI designers to enhance user interfaces and overall user experience.


Requirement:
• Minimum Diploma holder in Sales & Marketing /Business Development or related discipline.
• At least 1 years of experience in e-commerce/retail background.
• Strong understanding of digital marketing, ecommerce platforms, order management systems, and fulfillment processes.
• Familiarity with tools like Google Analytics, UX/UI design principles.
• Proficient in search engine optimization (SEO), search engine marketing (SEM), social media marketing, email marketing and marketing automation.

Join our clients team as a Regional Sales Manager and take your sales career to new heights!

As a Regional Sales Manager, you will play a vital role in driving business growth and expanding our client's customer base. You will be responsible for developing and maintaining strong relationships with key accounts, identifying new business opportunities, and achieving sales targets within the assigned region.

We are seeking a highly motivated and results-oriented individual who thrives in a fast-paced and competitive sales environment. The ability to effectively communicate, negotiate, and build rapport with clients is essential.

If you are a driven sales professional with a proven track record of exceeding targets and a passion for building and maintaining customer relationships, this role is perfect for you.

Responsibilities:

• Create and implement sales strategies to drive business growth and achieve sales targets.
• Develop and maintain strong relationships with key accounts.
• Identify new business opportunities and convert them into sales.
• Provide exceptional customer service and support to clients.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Stay up to date with industry trends and competitor activities.

• Minimum of 2-3 years of experience in sales.
• Proven track record of exceeding sales targets and driving business growth.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Self-motivated and results-oriented.
• Ability to travel within the assigned region.
• BSc or MSc degree, preferable Mechanical Engineering.

• Salary based on experience
• Discretionary bonus
• Permanent Position

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement

Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, marital status, social origin, political opinion, or any other status protected by applicable national laws.

Commitment to Diversity

Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. We recognize and celebrate the cultural diversity across Asian countries.

Reasonable Accommodations

Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals, in accordance with applicable national laws. We engage in an interactive process to determine effective, reasonable accommodations. If you need assistance or an accommodation, please contact us at [email protected].

Compensation Information

For client positions, compensation information will be provided in accordance with applicable national laws. When required by law, salary information will be included in job postings or shared during the interview process. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws

Both Keller Executive Search and our clients comply with national and local laws governing nondiscrimination in employment in the countries where we operate. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment

Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on any protected characteristic as defined by applicable national laws.

Privacy and Data Protection

We process personal data for recruiting and employment purposes in accordance with applicable data protection laws in each country where we operate. For more information, please review our Privacy Policy at www.kellerexecutivesearch.com.

Pay Equity

Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

Country-Specific Information

Employment laws and practices can vary significantly across Asian countries. We comply with all applicable local laws and regulations regarding employment practices in the areas where we operate. Specific information relevant to your country will be provided during the application process.

Additional Considerations

1.     Language: Where required by local law or where it significantly enhances accessibility, we will provide key employment information in relevant local languages.

2.     Cultural Sensitivity: While maintaining our commitment to equal opportunity and non-discrimination, we respect the cultural diversity across Asian countries and strive to balance international best practices with sensitivity to local customs and norms.

3.     Work Authorization: Compliance with local work authorization requirements is essential. Please be prepared to provide necessary documentation as required by national laws.

Veteran Status

In countries where applicable, both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with relevant laws regarding veteran employment.

Genetic Information

In accordance with applicable laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws

Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Additional Assistance

If you need further assistance to fully engage in our application process, please contact [email protected].

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location within Asia.

Join our clients team as a Regional Sales Manager and take your sales career to new heights!

As a Regional Sales Manager, you will play a vital role in driving business growth and expanding our client's customer base. You will be responsible for developing and maintaining strong relationships with key accounts, identifying new business opportunities, and achieving sales targets within the assigned region.

We are seeking a highly motivated and results-oriented individual who thrives in a fast-paced and competitive sales environment. The ability to effectively communicate, negotiate, and build rapport with clients is essential.

If you are a driven sales professional with a proven track record of exceeding targets and a passion for building and maintaining customer relationships, this role is perfect for you.

Responsibilities:

• Create and implement sales strategies to drive business growth and achieve sales targets.
• Develop and maintain strong relationships with key accounts.
• Identify new business opportunities and convert them into sales.
• Provide exceptional customer service and support to clients.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Stay up to date with industry trends and competitor activities.

• Minimum of 2-3 years of experience in sales.
• Proven track record of exceeding sales targets and driving business growth.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Self-motivated and results-oriented.
• Ability to travel within the assigned region.
• BSc or MSc degree, preferable Mechanical Engineering.

• Salary based on experience
• Discretionary bonus
• Permanent Position

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement

Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, marital status, social origin, political opinion, or any other status protected by applicable national laws.

Commitment to Diversity

Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. We recognize and celebrate the cultural diversity across Asian countries.

Reasonable Accommodations

Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals, in accordance with applicable national laws. We engage in an interactive process to determine effective, reasonable accommodations. If you need assistance or an accommodation, please contact us at [email protected].

Compensation Information

For client positions, compensation information will be provided in accordance with applicable national laws. When required by law, salary information will be included in job postings or shared during the interview process. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws

Both Keller Executive Search and our clients comply with national and local laws governing nondiscrimination in employment in the countries where we operate. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment

Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on any protected characteristic as defined by applicable national laws.

Privacy and Data Protection

We process personal data for recruiting and employment purposes in accordance with applicable data protection laws in each country where we operate. For more information, please review our Privacy Policy at www.kellerexecutivesearch.com.

Pay Equity

Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

Country-Specific Information

Employment laws and practices can vary significantly across Asian countries. We comply with all applicable local laws and regulations regarding employment practices in the areas where we operate. Specific information relevant to your country will be provided during the application process.

Additional Considerations

1.     Language: Where required by local law or where it significantly enhances accessibility, we will provide key employment information in relevant local languages.

2.     Cultural Sensitivity: While maintaining our commitment to equal opportunity and non-discrimination, we respect the cultural diversity across Asian countries and strive to balance international best practices with sensitivity to local customs and norms.

3.     Work Authorization: Compliance with local work authorization requirements is essential. Please be prepared to provide necessary documentation as required by national laws.

Veteran Status

In countries where applicable, both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with relevant laws regarding veteran employment.

Genetic Information

In accordance with applicable laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws

Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Additional Assistance

If you need further assistance to fully engage in our application process, please contact [email protected].

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location within Asia.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operations, and macroeconomics, VCA drives high impact and tangible financial results.

At VCA Digital Practice, we drive digital enhancements and transformations for our clients to thrive and compete in a digital world. We help our clients with various capabilities that accelerate digital channel sales, enhance payments, and create superior digital experiences.

What a HCD Design Senior Manager does at Visa Consulting and Analytics

• You will drive co-creation of new solutions and digital journeys, by leveraging design principles and HCD approach

• Communicate visually through storyboards, wireframes, interactive prototypes and concepts.

• You will join engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and deadline driven.

• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive  research, source data, lead cocreations  and contribute to identifying potential solutions for a specific client problem or challenge.

• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.

• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods

• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.

• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members.

• Contribute to key Practice building initiatives – Capability / IP generation, training, mentorship, team initiatives.

Projects you will be a part of:

At Digital Practice, you will learn how to design, build, scale, and transform digital businesses. You will learn about Digital Payment Products, Building New Digital Capabilities and Scaling user loyalty and revenues by leveraging cutting edge digital capabilities.

You will have opportunities to hone your functional expertise with Digital Practice and your core business skills. You will have opportunities to learn on the job and through formal training programs. We work on a wide variety of topics and this experience will offer a great platform to build your career.

We are looking for a Manager, Total Rewards (Human Resource) to join the team.

We are seeking an experienced and dynamic Manager, Total Rewards (Human Resource) to join our team. The ideal candidate will be responsible for developing, implementing, and managing compensation and benefits programmes that align with our organisation's strategic objectives and support the attraction, retention, and engagement of top talent.

Responsibilities:

Compensation Management:

• Develop and maintain competitive compensation structures and salary ranges based on market research and internal equity considerations.
• Administer annual salary review processes, including merit increases, promotions, and adjustments.
• Evaluate job roles and responsibilities to ensure accurate job descriptions and appropriate classification within the organization's pay structure.
• Partner with leadership to make data-driven decisions regarding compensation strategies and practices.

Benefits Administration:

• Oversee the design, implementation, and administration of employee benefits programs, including health insurance, retirement plans, wellness initiatives, and other fringe benefits.
• Serve as the primary point of contact for employees regarding benefits-related inquiries, concerns, and issue resolution.
• Evaluate and negotiate contracts with benefits providers to ensure cost-effectiveness and quality of services.
• Conduct regular audits of benefits programs to ensure compliance with legal and regulatory requirements.

HR Policy and Compliance:

• Develop, update, and communicate HR policies and procedures to ensure compliance with applicable laws, regulations, and industry best practices.
• Stay informed about changes in employment laws and regulations and make recommendations for policy revisions as needed.
• Partner with other stakeholders to address legal and compliance issues related to compensation, benefits, and HR policies.

Data Analysis and Reporting:

• Collect, analyse, and interpret HR data related to compensation, benefits utilization, turnover rates, and other relevant metrics.
• Prepare regular reports and presentations for senior leadership to communicate key findings, trends, and insights.
• Utilize data analytics to identify opportunities for process improvement and optimization of compensation and benefits programs.

Requirements:

• Bachelor's degree in Human Resource, Business Administration, Finance, or related field; Master’s degree or relevant certifications preferred.
• At least 5 years of experience in compensation and benefits management, preferably in a corporate HR environment.
• Thorough understanding of compensation practices, benefits administration, and relevant laws and regulations.
• Strong analytical skills with the ability to collect, analyse, and interpret data to inform decision-making.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences.
• Proven ability to manage multiple priorities and projects in a fast-paced, deadline-driven environment.
• Proficiency in HRIS systems and Microsoft Office Suite; experience with data visualization tools is a plus.

We Are Hiring a Human Resources Manager for Sika Singapore located at the West Region of Singapore, Tuas South.

• Develop and implement HR strategies and initiatives aligned with the overall business strategies.
• Encompasses all aspects of HR activities, including recruitment, talent management/review, compensation and benefits, payroll, and training. It includes overseeing administrative areas such as office management, facilities management, and policy development.
• Maintain management guidelines by preparing, updating, and recommending human-resources policies and procedures.

RESPONSIBILITIES:

HR Business Partnering

1. Partner with the management to ensure strategic HR goals are aligned with the business initiatives.
2. Partner with the management to facilitate the annual HR cycle such as performance review, talent management/review, annual increment etc.
3. Provide expert advice and support to the leadership and management team on full spectrum of employment related matters, consulting/advisory as necessary.

Recruitment and Retention

1. Develop and execute recruitment strategies for leadership role, white and blue collars role.
2. Manage the recruitment process, including recruitment, interviewing, hiring and onboarding.
3. Design and implement employee retention strategies.

Compensation and Benefits

1. Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date.
2. Ensure a robust internal and external benchmarking processes is followed in all compensation and benefit related activities.
3. Build local knowledge in the reward/benefit processes.
4. Review and keep up to date with external trends to ensure the Company compensation package stays competitive in the market.
5. Facilitate job analysis and work with the management to update job descriptions.
6. Manage benefits vendors. Review and negotiate on insurance renewal.

Talent Development/Management

1. Spearhead talent development and management cycle. Monitor and track on retention of key talents.
2. Spearhead the induction program of new joiners, fostering team coordination and retaining the current workforce.
3. Create and manage a performance appraisal system that drives effective development.
4. Spearhead the annual appraisal system and execution is within stipulated timeline.
5. Assess training needs to apply and monitor training programs.
6. Partnering with people leaders to evaluate the need for employee training and development that support the overall business strategy.

Change Management

1. Be a change champion – utilize and drive change management tools.
2. Coach management on how to lead and direct change.
3. Manage and support change programs.

Organization Design

1. Stay abreast of any changes in strategy, legislation, market, and business model that could impact on organizational structures.
2. Facilitate processes to drive structural changes where required.
3. Analyse structures and make recommendation for enhancement from an effectiveness, efficiency and alignment point of view.
4. Identify critical positions within structures.
5. Drive standardization and consistency of structures and jobs.
6. Ensure competency requirements are aligned to competency framework.

Compliance and Record Keeping

1. Ensure all Company HR policies and procedures are applied consistently.
2. Review and maintain Employee Handbook.

Employee Relations

1. Bridge management and employee relations by addressing demands, grievances, or other issues.
2. Investigate employee relations issues and work to ensure human resources related decisions are consistent and fair.

Payroll

1. Oversee monthly payroll process and personal income tax matters ensuring accuracy and compliance with labour laws.

Others

1. Oversees overall administrative activities, such as office and facilities management.
2. Other ad-hoc duties as assigned.

Job Title: Corporate Secretary Executive (Senior/Assistant Manager) (ID1538)
Location: Telok Ayer, walking distance from MRT
Working Hours: Mon to Fri 9am to 6pm
Salary: $3200 - $3800

Benefits:
• Performance bonus will be considered (average: 2 months for past a few years)
• Company trip (year 2024 : trip to Japan) may conduct once in 2 to 3 years
• Team building has been conducted once every 2 months. (the company gave some budget and team can organize lunch or activity)


Job Responsibilities:
• To provide full suite of corporate secretarial related services (e.g., incorporation of company, change of company officers and share transfers)
• Manage a portfolio of clients in providing corporate secretarial services
• Handling submission of ACRA & IRAS transactions
• Preparing Directors/Shareholders resolutions, Extraordinary / Annual General Meetings Minutes, relevant statutory forms and other related documents for on-going corporate secretarial matters.
• Provide advice on compliance requirements, corporate governance and corporate secretarial matters
• Ensure that secretarial files and statutory records are properly updated and maintained
• Performing Onboarding / Ongoing Due Diligence Check on new and existing clients
• Liaise with statutory bodies, banks and other third-party business partners as and when required
• Handle work pass application for clients’ expatriate staff
• Review/Prepare financial statements in XBRL format.
• Any other corporate and ad-hoc jobs as required

Job Requirements:
• Diploma/Advanced Diploma/Degree in relevant field, Business Administration, Business Management or Law Holding or currently pursuing corporate secretarial qualification / compliance background would be an advantage.
• A meticulous, organized and proactive individual who is able to work independently.
• Multi-task and work under tight timelines.
• At least 2 years’ relevant corporate secretarial experience is required
• Someone who is looking for long-term career growth prospect

As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;

• Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
• Establish project delivery standards and tracking policies and procedures that optimize the customer experience
• You will be customers’ Primary point of contact
• Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
• Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
• Customer Success Manager/Executive must be well versed with company’s products
• You may be called upon to provide technical support to customers or to provide training on their products
• You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans
• The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
• Regular communication with customers on our products new features
• Make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured

Job Description

The Specialized Sales Manager and Account Executive will play an essential role in managing, developing and growing Visa’s business with our emerging clients in targeted regions. In this role, you will be the primary contact for small institutions, addressing inquiries, solving problems and freeing up resources from country-specific sales and functional areas to nurture and expand business with key clients and stakeholders. You will also be responsible for generating leads, executing sales initiatives and implementing business development and portfolio management strategies in continuous collaboration with Sales and Functional Areas. This alignment ensures our activities are in line with country, regional and global strategies.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

The Sales Engine is the next step in the evolution of our sales and service approach within Southeast Asia. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

The Specialized Sales position will be responsible for a portfolio of clients (issuers and acquirers), which will include driving sales initiatives on our key products and solutions, understanding the evolving needs of our clients and ensuring Visa contributes to driving a successful partnership and business growth.

Key Responsibilities:

• Contribute to achieving Visa Business Goals in alignment with corresponding countries’ strategies and priorities.
• Lead the business and relationship development with assigned clients, aligning objectives, priorities and resources.
• Serve as the primary business contact "Account Owner" for Emerging-Mass and High Potential clients, providing day-to-day support and executing sales initiatives.
• Collaborate with country teams to secure key deals and generate leads for emerging clients, according to market coverage.
• Understand the Financial Institution's business and payment strategy across all product platforms. Segment clients as Gold, Silver, Bronze in the Sales Engine to determine prioritization of engagements and delivery.
• Develop and execute business plans to increase sales volume and market share. Identify and pursue new business opportunities for emerging Clients.
• Foster productive relationships within the client organization and Visa, understanding their decision-making process.
• Expand existing relationships and partnerships through the selling of Visa products and services, utilizing a consultative sales approach.
• Proactively provide feedback and drive improvement of existing processes and activities.
• Ensure business continuity by responding to client's requests in a timely manner when a team member is out of office.
• Document opportunities and initiatives in Microsoft Dynamics in an appropriate, consistent and timely manner.
• Comply with internal controls, developing an understanding of Visa rules, policies, processes, and procedures.
• Continually review the payment landscape and recommend, develop, and implement new approaches to growing Visa's business.

Job Description:

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints.
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Any other ad-hoc duties as assigned.

Requirements:

• Proven work experience as a Restaurant Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge.
• Strong leadership, motivational and people skills

Position Overview: Home-grown Company dealing in Marine Fire Protection Systems and Automation Services are currently seeking a proactive and experienced Sales Manager/Senior Sales Executive for a full-time on-site position based in Singapore. The Sales Manager/Senior Sales Engineer will play a pivotal role in overseeing various aspects of sales operations, including technical sales, technical support, customer service and sales initiatives.

Responsibilities:

• Promote all services that the company is offering.

• Develop long-term relationships with clients, through managing and interpreting their requirement

• Marketing activities by attending trade shows, conferences, and other marketing event

• Meeting with customers, shipyards, and Naval Organizations for to follow up on ongoing and new inquiry

• Mainly canvassing for sales from Ship Manager and Owners. Prepare quotations and follow up to the customer's PO and other duties assigned.

• Work with technical staff and other internal colleagues for project and service works to meet customer needs.

• Conduct marketplace intelligence and monitor market trends and competitor activities to identify opportunities and threats.

• Continue to develop existing clientele with new quality clients and identify possible clients that might benefit and can contribute to the company’s growth and further success

• Manage clients and ensure they are highly satisfied with offered services

• Achieving targets and company growth

• Any other ad-hoc duties

Requirements:

• To have diploma and min 3-5 years sales experience in marine industry in Singapore and knowledge of Marine Products is preferred

• Strong understanding of technical concepts and the ability to communicate them effectively.

• Excellent communication, negotiation, interpersonal and presentation skills (verbal & writing).

• Ability to work independently and as part of a team.

• Willingness to travel as and when needed.

• Strong commercial acumen, the ability to converse and influence decision makers

• Good network of operations people in shipping companies will be a strong advantage

• Self- starter, pro-active and result oriented with a hunger for success

• Ideal position for a candidate who is ambitious and prefers to work in an independent home-grown environment.

Summary of Responsibilities:

• Assign sufficient manning to cater for daily operational needs
• Planning of VIP arrivals and departures and ensuring operational efficiency
• Develop and maintain strong guest relationships to ensure guest loyalty
• Handle guest issues when needed 
• Meet, greet, rooming and service of all VIP guests 
• Plan and review rosters to ensure productivity goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
• Ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
• Consistently offer professional, engaging and friendly service
• Lead a Heartist® approach to guest experience/service with the team
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Fairmont Gold Lounge
• Monitor maintenance and development of the physical Fairmont Gold product
• Facilitate preventive maintenance program with housekeeping and engineering
• Daily compliance on hygiene and safety standards based on HACCP standards and ensure all checks and documentation are accurately recorded on a timely basis 
• Coordinate and lead the team on internal hygiene audits with Hygiene and Safety department personnel on a weekly basis
• Coordinate and lead the team in the yearly Haccp audit and ensure compliance and pass audit 
• Work with the Revenue Manager, Reservations Manager, Sales Manager and Front Office Manager to ensure strategies are in place to maximize revenue opportunities
• Track and Forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan accordingly
• Planning, reviewing, training, monitoring, evaluation and counseling of employees
• Handling and investigation of guest requests/complaints 
• Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
• Attend any department and operational meetings
• Ensure grooming standard set by the hotel at all times
• Ensure work areas are adequately stocked and inventory properly recorded 
• Ensure department compliance with safety and security procedures at all times

The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.