Total 435 logistic coordinator job vacancies in Serangoon North Ave 5, Singapore

• Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
• Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
• Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up
• Use guest names during the process of conversation with guest
• Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
• Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
• Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
• Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
• Monitor room statuses to ensure clean rooms are available for arrival guests
• Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
• Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
• Assist in preparing keys, mobiles or papers to colleagues if need arise.
• Answers all lost & found queries in a timely manner and follow up accordingly
• Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
• Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
• Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
• Ensure that safe working practices are followed including emergency procedures
• Participate in departmental leadership activities as a member of the team
• Maintain levels of confidentiality and discretion for guests
• Carry out any other duties as and when assigned by the Management of the Hotel and department

• Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
• Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
• Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
• Billing and proper keeping of daily bills
• Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
• Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
• Prepare daily sales summary, function report, cashier report and casting of charges
• Conduct monthly inventory of laundry supplies to prepare for next orders
• Follow up on every written order to ensure that all cleaning request forms are received by the required time
• Maintain adequate stock of forms relevant to the Valet Operations
• Attend to guest complaints or clarifications in the absence of the superiors
• Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
• Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.

• Outlining a business’s project objectives clearly
• Taking part in project meetings and proposing adjustments
• Setting and adhering to a budget that implements cost-saving measures
• Consistently monitoring the costs, progress and quality of a project
• Communicating with clients to continuously define project objectives
• Negotiating with contractors and suppliers
• Coordinating all project team members so workflow remains on schedule
• Participate in project design meetings and propose improvements if necessary
• Evaluate potential problems and technical hitches and develop solutions
• Plan and manage team goals, project schedules and new information
• Supervise current projects and coordinate all team members to keep workflow on track
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
• Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
• Communicate with clients to identify and define project requirements, scope and objectives

• Diploma in business administration, management, or a related field.
• Working knowledge of project management software.
• Proficiency with Microsoft Office.
• Knowledge of project management best practices.
• Financial and analytical proficiency.
• Familiarity with product development.
• Ability to stay highly organized and balance multiple tasks.
• Background in administrative support.
• Experience using project management tools.
• 3 yrs of relavant experiences is required

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

• Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.
• For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.
• Supervise site works according to the quality and EHS requirements.
• Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.
• Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

• Degree in Architecture / Engineering
• Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

• Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues.
• Production and maintaining of drawings from BIM (Revit) model and ensure proper transmission of data to all parties involved.
• Ensure that the detailed schedules of drawing production and site progress are met.
• For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.
• Transform AutoCAD drawings into 3D drawings.
• Ensure BIM standards and Level of Development (LOD) are followed.
• Supervise site works according to the quality and EHS requirements.
• Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.
• Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

• Degree in Architecture / Engineering
• Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Ability to learn a variety of job descriptions

• Prepare site progress report, project schedules and the necessary documents.
• To be on site execution, supervision, coordination & general project management including attending meetings and site inspection.
• Solving problems on technical issues.
• Submission of drawings for customer approvals.
• Risk assessment and method statement submission.
• Any other responsibilities as assigned.
• Willing to work on Weekend and Public Holiday.
• Willing to work after operating hour.

Job Description & Requirements

Major Duties & Responsibilities

• Coordinate project works.
• Plan and discuss with sub-contractors on project execution including implementation.
• Manage and supervise project works as well as oversee all workers, sub-contractors and vendors to ensure proper work execution and good workmanship.
• Execute project works based on the drawing / specification.
• Resolve any Clients and / or residents’ complaints / feedbacks.
• Liaise and co-ordinate with Clients, Consultants and Vendors on all project matters.
• Attend site meeting, if applicable.
• Track work progress and submit progress report so as to ensure that the projects are executed on time and within budget.
• Coordinate the project work to ensure successful completion as well as hand over to the Clients.

General :

• Maintain all the documentation for the projects.
• Coordinate and work with other departments as well as to supervise the project works.
• Other duties as assigned.
• Safety :
• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

-opening of new accounts as well as mantainance of existing company accounts

-provide custome service to all customers which includes service delivery, setup, payment

-take part in overseas roadshows, events and exhibitions

-assist in planning, coordinating and monitoring the execution of marketing plans

-assist in providing vocational and product training internally & externally

-commission on top of basic salary upon confirmation

Requirements

-Able to easily communicate with people, adaptable

-Ability to write and speak proficient English a must, additional languages ability preferred

-Independent, Fast Learner, Responsible

-Familiar with travel, use of laptops and office software

-Able to plan, work and achieve sales target

Training and mentoring will be provided

Team Summary

The Project Management Team at Visa Cross Border Solutions is responsible for implementing new client integrations and assisting existing clients with upgrade projects. This requires close collaboration with the Business, Solutions, Compliance and other internal teams to ensure client projects are delivered within the expected timeline and meet quality standards. Team members are also expected to lead programs that drive continuous improvements in operational efficiency and client satisfaction.

What a Project Coordinator does at Visa:

As a Project Coordinator in Visa Cross Border solutions, your role will be diverse, dynamic, and integral to our operations. Your responsibilities include:

• Lead the cross-functional internal teams to deliver client projects within the expected timeline and meet (or exceed) quality standards.

• Coordinate, manage and support all efforts for implementation planning, communications, and escalations.

• Identify project needs and potential showstoppers and address such with mitigating measures.

• Manage expectations from internal and external stakeholders with regular updates and assist collating operational reports and insights for governance.

• Document and maintain processes, procedures, and operational documents.

• Scope out new projects, define objectives, deliverables, and timelines. Oversee all stages from inception to completion.

This role is based out of Singapore Hub and supports APAC markets. The role will report to Head of Solutions, APAC for Visa Cross Border Solutions.

Why this is important to Visa

The Project Coordinators at Visa play a vital role to ensure smooth operations and successful project outcomes. They navigate between internal and client teams, manage expectations, and identify and address project needs effectively. Their work is crucial in delivering projects on time, maintaining quality standards, and enhancing client satisfaction. With their expertise, they contribute significantly to the successful deployment of client projects. This benefits our clients’ businesses, uplift the experience of end users, and brings business outcomes for Visa.

Job Summary:

The Installer Coordinator plays a crucial role in managing the scheduling and coordination of installation teams. The position is responsible for organizing and dispatching installers to various job sites, ensuring timely and efficient completion of installations, and providing exceptional customer service. The ideal candidate will have strong organizational skills, excellent communication abilities, and a keen eye for detail.

Key Responsibilities:

• Scheduling and Dispatching:Coordinate and schedule installation appointments, ensuring optimal use of resources and minimizing downtime.
  Assign installation jobs to appropriate teams based on location, expertise, and availability.
  Monitor and adjust schedules as needed to accommodate changes or delays.
  
• Communication and Coordination:Act as the primary point of contact between installers, customers, and other stakeholders.
  Provide clear instructions and job details to installation teams.
  Address any issues or concerns that arise during the installation process and resolve them promptly.
  
• Customer Service:Ensure high levels of customer satisfaction by managing expectations and providing timely updates.
  Handle customer inquiries and complaints in a professional and courteous manner.
  
• Documentation and Reporting:Maintain accurate records of installation schedules, job statuses, and any relevant documentation.
  Prepare and submit reports on installation activities, including any issues or delays.
  
• Quality Control:Monitor the performance of installation teams to ensure adherence to company standards and quality requirements.
  Conduct follow-ups with customers to gather feedback and ensure satisfactory completion of installations.
  
• Team Support:Collaborate with other team members and departments to ensure smooth operations and efficient workflow.
  Assist in training new installers and provide ongoing support as needed.

Qualifications:

• Education: High school diploma or equivalent required; additional qualifications in project management or related fields are a plus.
• Experience: Previous experience in a coordination role, preferably in a field related to installations or logistics.
• Skills:Strong organizational and multitasking abilities.
  Excellent verbal and written communication skills.
  Proficiency in scheduling software and Microsoft Office Suite.
  Ability to problem-solve and make quick decisions under pressure.
  Customer-focused with a commitment to delivering high-quality service.

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Responsibilities:

· Data entry of sales and purchase order

· Liaising with customers and suppliers for order and delivery

· Performing forecasting/planning of goods order/delivery

· Handle sales order processing and other sales-related support and administrative duties

· Generate quotation and follow up with customer

· Develop a new account to expand the client base

· Price negotiation with customers

· Prepare sales reports regularly

· Handle all sales-related activities and documentation (Stock order, Packing List, Delivery Order & Invoices)

Requirements:

· Candidate must possess at least a Diploma in Business Studies/ Administration or equivalent

· At least 2 years experience in preparing importing/exporting documentation

· Able to perform with minimal supervision and a team player

· Good verbal and written communication skills

· Proficient in using Microsoft Office

· Knowledge of ERP System

· Meticulous and responsible

To organize and manage various parts and functions of micropiling projects undertaken by the company from start to end and ensure their successful completion.

This includes assigning and monitoring daily tasks to supervisors and workers involved in the various micropiling projects undertaken by the company, as well as creating weekly reports and updates for the project manager and other members of management.

Should be able to calculate and plan ahead for materials and manpower needed for a particular project.

Coordinate with the client/customer on a daily basis.

Attend project meeting and briefings.

Manage maintenance and movement of all machineries and equipment.

Prepare work schedule and monitor work progress accordingly.

Liaise with material suppliers and manage material ordering process.

Arrange / make regular site visits for assesment and inspection.

Job Descriptions

• Environment: Warehouse (air-con)
• Salary: Basic Up To $2800
• Location: Greenwich Drive / Changi South (to be discussed during interview)
• Working hours: 5 days Monday-Friday ( must be willing to work OT if needed)

Monthly Shift Rotation (with shift allowance)

• AM shift: 8.30am-5.30pm / 10.30am-7.30pm
• Afternoon shift: 1pm-10pm (only when needed)
• Night shift: 8.30pm-5.30am / 10.30pm-7.30am

Job Scope

• Manage and process incoming shipments and associated documentation.
• Ensure timely completion and updating of all documentation.
• Coordinate outgoing and return shipments, supporting order fulfillment.
• Assist with inventory counts and material replenishment.
• Generate and input sales orders.
• Address customer inquiries promptly.
• Perform general administrative tasks
• Other ad-hoc duties as assigned by the supervisor.

Requirements

• Well versed in Microsoft Office (Excel, Words, etc)
• Hands on experience with SAGE is an added advantage.

Reach out

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“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to CSearch Pte Ltd’s PDPA and e2i’s PDPA.”

CSearch Pte Ltd | 24C2261
Cheryl Lee Jin Ling | R22103993

Indoor Sales Co-ordinator

We're on the lookout for a proactive and detail-oriented Indoor Sales Coordinator to become an integral part of our vibrant team. The ideal candidate will be pivotal in providing internal support to our Sales Team, ensuring seamless operations and exceptional customer service. This role is open to fresh graduates and individuals without relevant experience who exhibit a keen eagerness to learn and develop within our organization.

Responsibilities:

· Assist the Sales Team in preparing quotations, diligently following up on sales inquiries, and processing sales orders accurately and promptly.

· Effectively communicate with local and overseas principals to offer comprehensive support to our Sales Team.

· Provide pre-sales assistance and after-sales support to customers as required, ensuring prompt and efficient resolution of customer feedback.

· Maintain and update databases and activity reports on a weekly basis or as directed by the immediate supervisor, guaranteeing the accuracy and completeness of data.

· Coordinate the Sales Team's activities by managing schedules, organizing crucial documents, and disseminating relevant information.

· Collaborate closely with the immediate supervisor and Sales Team to ensure alignment with organizational goals and objectives.

· Undertake any ad-hoc tasks assigned by the management.

Requirements:

· 'O' Level/'A' Level/Nitec/Higher Nitec/Diploma in any field.

· Proficient in Microsoft Office applications, especially Excel.

· Proficiency in SAP B1 is advantageous.

· Meticulous attention to detail and exceptional organizational skills.

· Good communication and interpersonal abilities. Bilingual proficiency, especially in Mandarin, is preferred to liaise with Mandarin-speaking customers.

· Capability to thrive in a fast-paced team environment through collaborative efforts.

· Eagerness to learn and adapt to new challenges.

· Fresh graduates or candidates without relevant experience are encouraged to apply. Training will be provided.

· Remuneration will be commensurate with experience and qualification.

If you're passionate about sales support and eager to embark on a fulfilling career journey in a dynamic and supportive environment, we invite you to seize this exciting opportunity. Join us in making a tangible difference in the realm of sales coordination and customer satisfaction.

This position works closely with the Facilities Manager and Cluster manager, with focus on day to day operations, to ensure full functionality of the workspace to support the Business. The role entails facilities management, receptionist duties, and managing cleaning staff and pantry services. Candidates must be willing to perform receptionist duties as part of their role, ensuring a welcoming and professional front desk experience for all associates and guests. 

Responsibilities

• Create a pleasant work environment for employees 
• Develop intra-office communications to share information about the building (ie, landlord-sponsored events, equipment repairs, changes in procedures, etc)   
• Ensure reception, security, mail room, and janitorial services are continuously meeting the needs of associates and guests 
• Receive and manage daily requests from associates, engaging landlord maintenance support or other vendors as needed 
• Respond to associate requests in a timely and professional manner 
• Perform receptionist duties, including sitting at the reception counter and managing the door/guests
• Manage cleaning staff and pantry services to ensure a clean and well-maintained office environment.
• Create and maintain service level agreements (SLAs) with vendors, and audit services on a regular basis to ensure service quality is met  
• Obtain vendor price quotations, prepare POs, monitor invoice processing  
• Drive cost savings initiatives, identify services to adjust or bid  
• Liaise with site landlords to ensure that the agreed program for planned building maintenance is implemented and monitored 
• Ensure compliance with local regulations 
• Liaise with the ESG team, execute against strategy, and ensure sustainability-related data delivery per country  
• Coordinate with Project Manager(s) to execute renovation and relocation plans  
• Work closely with Corporate Security to implement safety standards on site   
• Collaborate with the Global Crisis Response team, to work through situations, such as earthquakes, hurricanes, theft, etc.  
• Collaborate with FM on-site team members  

Roles & Responsibilities:

• Conduct Work At Height inspections and safety assessment on rooftop to identify roof condition in the worksite and raise reports on follow-up actions including monitoring the compliance
• Perform Site survey for roof top and recommend safety control measures
• Will be expected to be trained and execute solar system basic engineering site survey
• Provide guidance and support to the organization to review and implement work at height control measures
• Perform site safety inspections and submit daily reports.
• Responsible to ensure safety compliance when performing works on roof
• Have knowledge in WSH Act and familiar with Design for Safety (DFS) requirements
• Review and acknowledgement of Method Statement, risk assessments, Fall prevention plan , safe work procedures and other related HSSE documentation.
• Responsible for coordinating all site inspection for work at height
• Work closely with relevant departments leads and provide HSSE advise
• Assist the organization to conduct internal Work At height Internal Trainings
• Perform any other ad-hoc matters assigned by Management / Reporting Officers

Requirements:

• WSQ Advance Certificate in Workplace Safety & Health
• Relevant Safety & Health Certificates, including Building Construction Safety Supervisor Certificate
• Manage Work At height
• WSQ Develop A Risk Management Implementation Plan
• Occupational First aid + AED
• Working-At-Height Rescue Course (WAH-R)
• Preferred electrical background required
• Minimum 5 years of relevant experience in the construction industry
• Preferred Rooftop experience in Work at height
• Familiar with work at height and risk management procedures
• Familiar with MS Office application

*. Manage a team of workers

*. Ensure that site safety conform to MOM requirements;

*. Submission of monthly progress claim;

*. Attend weekly site meeting n resolve issues;

*. Requisition of material for site usage;

*. Ensure that site progress is in line with site schedule.

*.Coordinate with general contractors.

• Guide hiring managers on the best way to recruit, offer recommendations and provide them with useful insights. Secure their commitment to secure the right candidates are selected, within an agreed timeline contributing to the recruitment KPIs
• Manage a professional end to end recruitment processes for sales advisor roles including the organisation of assessment centres in key cities, ensuring candidates receive quality feedback and the best possible experience​
• Train and coach hiring managers on the best practice for a successful assessment centre
• Ensure the timely adherence to established routines in the Applicant Tracking System (ATS) by following up with hiring managers for each specific job opening
• Support the Talent Acquisition Partner with CV screening and organising interviews for store management positions
• Follow up on KPIs, understand areas of strengths and opportunity, ensuring appropriate actions are being taken to improve time to fill as well as the candidate experience ​
• Work with H&M Group HR colleagues within the region to stay informed, and build successful collaborations with regards to labour market insights, salary and benefits, as well as changes in employee relations/legal requirements

Roles & Responsibilities

1.⁠ ⁠Project Planning and Management

- Develop and implement detailed project plans, including timelines, budgets, and resource allocation.

- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

- Monitor and report on project progress, identifying and addressing any issues or risks.

2.⁠ ⁠Logistics Coordination

- Oversee all aspects of logistics operations, including transportation, warehousing, and distribution.

- Ensure efficient and cost-effective flow of goods from suppliers to end customers.

- Optimize logistics processes to improve delivery times, reduce costs, and enhance service quality.

3.⁠ ⁠Team Leadership

- Lead and mentor project team members, providing guidance and support to achieve project objectives.

- Foster a collaborative and high-performance team environment.

- Conduct performance evaluations and identify development opportunities for team members.

Roles & Responsibilities

1.⁠ ⁠Project Planning and Management

- Develop and implement detailed project plans, including timelines, budgets, and resource allocation.

- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

- Monitor and report on project progress, identifying and addressing any issues or risks.

2.⁠ ⁠Logistics Coordination

- Oversee all aspects of logistics operations, including transportation, warehousing, and distribution.

- Ensure efficient and cost-effective flow of goods from suppliers to end customers.

- Optimize logistics processes to improve delivery times, reduce costs, and enhance service quality.

3.⁠ ⁠Team Leadership

- Lead and mentor project team members, providing guidance and support to achieve project objectives.

- Foster a collaborative and high-performance team environment.

- Conduct performance evaluations and identify development opportunities for team members.

Are you looking for a part-time position based in Singapore? MMR is seeking a dedicated and detail-oriented Office Coordinator and Project Assistant to join our dynamic team!

MMR Research Worldwide is a global market research agency, specialising in sensory, offering research solutions to support optimisation in products, packaging and all aspects of branding within food, drink and other FMCG and retail sectors.

We are seeking a dedicated and detail-oriented part-time Office Coordinator to join us! This role is integral to maintaining the smooth operations of our office and ensuring that our clients and visitors have a professional working experience with us.

As our Office Coordinator, you will assist with the day-to-day organisation of product logistics and assisting the team with day-to-day project set up / administration to ensure smooth delivery and upkeep in internal system and programs. You may need to support some preparation of food and beverage, or personal care products needed for our in-house sensory trained panel’s assessment for research purposes.  This is an excellent opportunity for someone who is looking for a part-time position, working 20hours per week, 9am to 1pm, Monday to Friday. This individual would be suitable for an individual who is organized, proactive, and enjoys working in a team environment.

Key Responsibilities would include:

Product Preparation / Assistance:

• Preparing samples and materials for in-house panel training and profiling
• Researching, sourcing and managing products for research
• Preparing the working area for panel session, assist panel leader in clearing up afterwards and ensuring that all activities comply with basic food hygiene standards
• Routine upkeeping and maintenance of sensory lab which include the product preparation area, product storage and panel discussion room.

Administrative Support:

• Assist with data entry and maintaining accurate records and databases.
• Assist with basic charting using internal PowerPoint or Excel template (training will be given).
• Support activities including assistance for new starters.
• Source / ship / receive products and clear customs for projects

Office Management:

• Oversee the maintenance of office and basic lab equipment and coordinate with relevant teams.
• Coordinate office events, meetings, and training sessions.
• Ensure compliance with company policies and procedures.
• Greet and assist visitors with a warm and professional demeanour.
• Answer and direct emails or phone calls promptly and accurately.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain a tidy and welcoming working area.

• Proven experience as an office administrator, receptionist, or relevant role.
• Fluent English in both written and verbal communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to lift heavy products.
• Professional attitude and appearance.

• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• Conveniently located office with a positive team culture.
• Hybrid work environment (able to work from home on certain days)

MMR is an Equal Opportunities Employer.

Job Responsibilities

• Handling incoming calls, handling technician requests, Prepare Quotations for MCSTs, and handling project correspondences.
• Coordinate service appointments and dispatch technicians to client locations as needed.
• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance.
• Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system.
• Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns.
• Monitor the status of ongoing service appointments and provide regular updates to customers as needed.
• Assist with billing inquiries, invoice processing, and payment collection.
• Identify opportunities for process improvement and contribute to the development of customer service policies and procedures.
• Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention.
• Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns.
• Other ad-hoc duties as assigned.

Job Requirements

• At least 2 years (s) working experience in a related field.
• Experience in handling maintenance contracts is preferred and must be computer literate.
• Possess good communication, listening, and interpersonal skills to maintain good rapport with our customers.
• Independent, resourceful with a high degree of initiative, and able to work under pressure.
• Alternate Saturday.

2. SKILLS

Product Knowledge

Microsoft Office

Microsoft Excel

Process Improvement

Interpersonal Skills

Administration

Good Communication Skills

Customer Satisfaction

Team Player

Customer Service

Customer Service Experience