SENIOR ACCOUNT MANAGER

We believe in Extraordinary.

At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way.

We take care of each other, as much as we take care of business. We marvel in each other’s uniqueness and revel in what each of us brings to the human potluck that is Jack.

So, if you want to help shape the future of an entire industry, welcome. If you feel work, and the people you work with, can be extraordinary, let’s chat. We’re Jack, and we can’t wait to meet you.

That brings us to you.

As a Senior Account Manager, you ensure all aspects of a project or program are successfully delivered to the client. You have experience successfully leading medium to large sized projects and assisting in the development and delivery of larger, more complex projects.

You've developed close relationships with clients and are growing as a strategic partner and advisor, managing increasingly complex situations.

You’ll be an organized team player who loves to build strong relationships internally and externally. The ideal candidate loves to problem solve and manage complex projects and logistics in a team-based, fast paced environment.

What you’ll be doing

Great work and client service

• Owns projects and work streams, oversees profitability, and provides ongoing status updates to Account Director and/or client lead
• Manage project process from opportunity brief to strategy development to creative through execution
• Ensure that appropriate measurement metrics are in place to meet client’s business needs
• Ensure clear and timely communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/action items, including project change notifications
• Build relationships with mid-level clients

Growing the Business

• Identify incremental organic growth opportunities with clients and guide the development, writing and presentation of proposals for these opportunities including scopes of work, schedules, and staffing plans
• Drive effective solutions for client(s), their industry, organization, and business issues
• Represent the agency, effectively communicating and selling agency ideas and recommending solutions
• Assists new business process and project manages development of capabilities decks and case studies
• Supports new business process and owns development of capabilities decks and case studies

Growing People

• Delegate to, coach and oversee junior team members on execution of all programs

Culture

• Demonstrates an understanding of the value of creating a diverse, equitable, and inclusive work environment. Actively supports and engages in creating and sustaining a workplace that fosters creativity and innovation.

If you can do all that, you have what it takes. It might help if…

• 6-8 years of relevant experience required.
• Ability to create strong relationships with internal and external teams.
• Ability to multitask and prioritize requests for multiple team members and self.
• Strong project management, organizational and communication skills required.
• Must have problem-solving and time management skills.
• Ability to work effectively in a team environment with diverse perspectives.
• Proficiency with Microsoft Office suite (e.g., Word, Excel, and PowerPoint).
• Self-motivated with excellent problem-solving skills.
• Ability to work in a fast-paced environment under tight deadlines is necessary.
• Maintains composure under pressure and feels comfortable juggling different priorities.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. In 2020, Jack Morton and Genuine, as part of Interpublic Group (IPG), have been named to the Bloomberg Gender Equality Index (GEI), and Jack Morton has once again been designated a Best Place To Work For LGBTQ Workplace Equality by the Human Rights Campaign in their Corporate Equality Index.

Accuracy is an independent consulting firm, supporting our clients in their strategic decisions regarding capital projects. We work in a collaborative, high-growth and entrepreneurial environment, providing advice to company management and shareholders for their strategic and critical decisions. We connect strategy, facts and figures.

We are looking for candidates with a passion for advising clients on how to deliver their most complex infrastructure projects, to maximise their success.

Our people are the centre of our success, and a career at Accuracy promises to be varied and stimulating. You’ll be able to work in different services, sectors and countries and shape your own career. We are present in 13 countries throughout Europe, North America, Asia, the Middle East and Africa.

What to expect

As a Manager, you will find yourself immersed in some of the most interesting transactions and disputes in the world. You will be responsible for managing project work streams, building client relationships, providing technical, analytical and reporting assistance, and managing and coaching more junior team members. You can expect to be involved in valuations, damages assessments, financial modelling and M&A due diligence, each of which will require your work to be summarised in presentations and reports addressed to clients, courts and tribunals . No two projects are the same; you will be constantly challenged to support the delivery of high quality services to our clients.

Core activities

· Aim to autonomously manage a project (analysis, deliverable, time and budget)

· Structure analyses to be carried out by less experienced team members and reviews the quality of the work performed, including for (technical) consistency and completeness

· Triangulates and cross-checks of information provided or calculations performed

· Identifies key issues arising during an engagement independently and develops his/her own solutions relating to main project issues or risks. Summarizes findings to director/partner

· Structures and drafts report sections and/or creates draft presentations

· Start managing client’s relationships and communications, including the manager / director or engagement partner

· Actively provides support in training of analysts on internal/external technical standards and industry developments

· Shows efficient organization when involved in two assignments

Requirements

· Strong academic background with financial qualifications such as ACA

· Advisory experience in corporate finance, valuations, transaction or dispute situations

· Exceptional numerical and analytical skills, commercial awareness and attention to detail

· Fluency in English with excellent oral and written communication skills, particularly the ability to summarise (fluency in other languages is also desirable but not essential)

· Ability to work independently and as part of a team

· Self-confidence and humility: curious, enthusiastic and willing to learn

· Advanced Microsoft Office skills (VBA and other programming skills are an advantage)

Application

If you are interested in joining us please send your CV and cover letter to [email protected].

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Job Descriptions

• Oversee hotel telephone operations, including staffing, scheduling, and performance management.
• Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
• Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
• Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
• Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
• Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements

• Proven experience in a call center management role, preferably within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Able to work rotating shifts, weekends and public holidays

Finance and Administrative Manager

Role
The Finance and Administrative Manager supports the CEO and head of departments with various tasks in the management team. The candidate will be primarily responsible for the day-to-day management of all payment and billing cycle activities in a timely and efficient manner. The role is to complete payments, which includes tracking invoices, processing them, verifying and reconciling vendor invoices and incoming receivables. In addition, there are ad-hoc administrative tasks to be completed for the smooth running of the company’s operations.

Responsibilities

Finance

• Process financial transactions such as accounts payable, accounts receivable and general ledger journals.
• Process client billings and categorise costs accordingly.
• Prepare and analyse monthly balance sheet schedule schedules.
• Taxation: Handling regulatory submissions, such as GST returns, and liaising with tax agents.
• Operate as part of an effective team and contribute proactively to the efficient performance of the team.
• Any other ad hoc duties as assigned.

Administration

· Ensure the office is maintained well to provide a productive and professional environment.

· Coordinate the travel arrangements for the office on their travel arrangements and logistics (bookings, visa applications, invitation letters).

· Organize internal and external meetings, conferences, workshops, and events.

Requirement

· Possess relevant Degree in Finance/Accountancy/Business.

· Proficient in Microsoft Office applications like Word, Excel and years.

· Able to work independently as well as within a team in a fast-paced environment.

· Excellent communication and interpersonal skills.

· Experience in family office and wealth management settings will be an added advantage

· Minimum 4 years experience in a relevant role

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Job Description

• Support the Housekeeping Department in ensuring that the guest experience is in line with the expectations of the Hotel.
• Assists daily in preparation of work assignments, schedules, staffing and payroll to ensure maximum efficiency.
• Inspect public areas, guest rooms, and back of the house and ensure adherence to the standard of the hotel.
• Responds to guests’ special requests, needs and concerns and accommodate to ensure optimal level of guest satisfaction.
• Assist with all annual performance management plans and employee reviews.

Job Requirements

• Minimum 3 years of experience in hotel housekeeping environment
• Strong organizational, managerial and communication skills
• Experience with hotel PM, Opera Cloud is desirable

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team

Job Responsibilities:

• Assist Banquet Operations (BOP) Managers in the implementation of the specific objectives and strategies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist the BOP managers in implementing the Hotel and Banquet policies, procedures and standards as spelled in the F&B Operations Manual and provide feedback for improvement
• Assist the BOP managers in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section
• Support the BOP section to achieve (or exceed) set standards, monthly budget targets and keep the brand promise. This includes promoting the revenue generation initiatives and managing all sectional expenses
• Provide leadership for the BOP section in the absence of the BOP Managers

Job Requirements:

• Positive attitude and team player
• Service-oriented
• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Able to work in a team and independently

We are hiring perform artiste manager to look after all our perform artiste and also in charge their performing and also need to do sales for our company he/she also need to in charge all the staff perform for monthly show to be present and also need to arrange all out look of all performing artiste.

Responsibilities

• Serves as a bridge between our Singapore Branch and the Bank Group's China network to build and propel the China-Singapore/SEA corridor business
• Works closely with our China network for identifying and developing client relationship and generating revenue
• Maintains close relationship with customers to understand their needs, and seize opportunities of cross-selling
• Able to process new credit applications, including KYC/AML assessments, annual reviews and account monitoring
• Adhere and comply with rules and regulations governing the business

· Requirements

• Bachelor / University degree preferred
• Minimum 5 years' relevant experience in banking (preferably in corporate banking)
• Possesses good understanding and working knowledge on the background and needs for Mainland China corporate clients
• Possesses knowledge of credit, risk control and corporate banking business
• A self-starter with strong business acumen and network to bring in new-to-bank (“NTB”) accounts
• Good command of written and spoken English and Chinese
• A good team player with strong interpersonal and communication skills
• Willingness to work under a dynamic environment and handle ad hoc assignments and projects

Oversee areas of market research, product marketing, marketing communications, advertising, customer relationship management, and public relations, and develop strategies to induce the purchase of a product or service.

Responsibilities:

Marketing Strategies

• Identify strategies and implement growth programmes to achieve the brand’s overall financial and branding goals.
• Research and define target segments of customers to successfully communicate and market a product or service.
• Drive marketing efforts and activities to improve brand positioning and sales revenue.
• Build strategic partnerships with key partners to create value for the Group.
• Oversee the organising of programming/special events to reach prospective customers.
• Lead marketing campaigns to generate interest for the Group's businesses.

Ideation

• Passion for crafting engaging campaigns through dynamic ideas and clever copywriting.
• Be up-to-date with the latest digital technologies, trends and happenings in and around our industry.
• Conceptualise events and strategies while providing actionable insights and results but also be the expert in execution with different stakeholders.

Administration, Processes and Reporting

• Plan, direct and coordinate marketing budgets in accordance with the Group's strategic objectives.
• Monitor and report KPIs (marketing metrics, trends like conversion rates and web analytics) as well as effectiveness and efficiency on a regular basis and formulate action plans to address gaps.
• Review and improve marketing workstream processes to increase effectiveness and efficiencies.
• Provide general administrative support & other ad-hoc duties as assigned.

Digital Marketing

• Supervise digital, online and social media strategies such as Facebook, Instagram and TikTok.

Requirements:

• Bachelor's degree in marketing or business
• 3-5 years of well-rounded marketing experience in the related field is required for this position
• Excellent organisational and time management skills
• Good communication and interpersonal skills
• Excellent presentation skills
• Prior experience and a love for music, nightlife, hospitality, and entertainment is advantageous – as these are the things we live and breathe daily
• Able to commit to a non-desk-bound role and hours when situation calls for it
• Excellent communication and strategic thinking abilities with a problem-solving aptitude.
• Strong leadership mindset with skills in strategic planning, goal setting and process development.
• Mentor the marketing team and create opportunities for professional development.
• Excellent communication and strategic thinking abilities with a problem-solving aptitude.
• Solid understanding of broad marketing concepts to align with business goals.

We are looking for a Social Media Marketing Manager who is skilled in driving conversions, increasing sales, and engaging our online community. You will lead our social media strategy, create impactful content, manage campaigns, and handle customer inquiries to support our growth objectives.

Key Responsibilities

1. Conversion-Driven Social Media Strategy

• Develop and execute social media strategies that drive traffic, increase sales, and convert followers into customers.
• Identify and target high-potential customer segments with content that meets their needs.
• Collaborate with the sales team to align social media efforts with sales goals.
• Monitor performance metrics to refine strategies and ensure continuous improvement in driving sales.

2. Content Creation and Optimization for Sales

• Create, curate, and optimize engaging content (posts, videos, ads) designed to drive conversions, including product promotions and special offers.
• Use tools like Canva, CapCut, or similar software to design visually compelling content tailored for different platforms.
• Regularly analyze content performance to adjust strategies and maximize engagement and sales.

3. Community Management and Customer Engagement

• Actively manage the social media community by responding to comments, messages, and enquiries quickly and professionally.
• Collaborate with the sales team to address enquiries and feedback, enhancing customer satisfaction and trust.
• Handle enquiries from social media channels, guiding potential customers towards booking appointments or making purchases.

4. Social Media Advertising and Campaign Optimization

• Plan, create, and manage paid social media campaigns to generate leads and increase sales.
• Develop compelling ad creatives and copy that resonate with target audiences.
• Continuously monitor and optimize campaign performance to meet and exceed sales objectives.

5. Lead Management and Sales Support

• Implement systems to track and follow up on leads generated through social media.
• Work with the sales team to refine lead management processes and improve conversion rates.
• Provide insights from social media engagement to improve products and services.

6. Trend Monitoring and Strategic Adjustments

• Stay updated on the latest social media trends, platform updates, and best practices.
• Adapt strategies based on changing trends and user behaviors to maintain relevance and effectiveness.
• Introduce innovative methods and tools to enhance engagement and drive sales.

Required Skills and Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field, with at least 4 years of experience in social media marketing, driving conversions and sales.
• Strong knowledge of social media platforms (Facebook, Instagram, TikTok, XHS, etc.), with experience in community management and customer engagement.
• Proficient in social media tools, analytics, and video editing software (e.g., Canva, CapCut).
• Excellent communication, creative, and analytical skills to craft compelling content and optimize campaigns.
• Ability to work independently, handle multiple tasks, and meet tight deadlines while ensuring high-quality outcomes.

Product Marketing Assistant Manager - Consumer Electronics (Home Appliances)

• Conduct market research, understand current trends
• Manage assigned product life cycle & price strategies
• Monitor product sales performance, competitor activities, campaign ROI
• Track offline / online product presence to ensure product is well represented in all touchpoints
• Manage marketing projects and ensure timely delivery
• Prepare weekly & monthly reporting
• Support new product launches
• Support any ad-hoc activities assigned when required

REQUIREMENTS

• Diploma or relevant studies with min 2-3 years of marketing experience in related industry.
• Possess good problem solving skills, positive attitude and willing to learn new things.

Salary: Depending on experiences

Location: Walking distance from Circle line / Company also provided 2 ways free transport from Queenstown MRT station

Interested candidates are welcome to email their resume to [email protected] and CC to [email protected]

The Revenue & Distribution Manager is responsible for maximizing revenue and ensuring effective pricing, inventory management, and strategic analysis in line with both property and company standards. This role involves driving revenue optimization strategies, evaluating market trends, managing distribution channels, and providing actionable insights to boost market share and profitability.

Pricing & Inventory Management:

• Oversee pricing strategies and inventory management to ensure alignment with company standards and policies.
• Regularly review business performance across managed properties, including analyzing rates, inventory, competitor performance, booking pace, and sales strategies to optimize revenue and RevPAR.

Revenue & Market Analysis:

• Conduct regular analysis of market trends, competitive positioning, and industry changes to identify revenue opportunities.
• Implement strategies to drive revenue generation and market share growth, contributing to overall profitability.
• Actively manage and evaluate revenue management system decisions, ensuring optimization of revenue outcomes.

Direct Booking & Online Distribution:

• Collaborate with the loyalty program team to improve the property’s direct booking performance.
• Manage and oversee the online distribution strategy for all sales channels, ensuring effective digital presence and rate competitiveness.
• Ensure rate parity and monitor the competitiveness of pricing across all channels.

Forecasting & Budgeting:

• Provide and update monthly revenue forecasts, contributing to accurate financial planning for managed properties.
• Participate in the annual budget and rate rationalization exercises, ensuring strategic alignment with revenue targets.

Collaboration & Stakeholder Management:

• Provide timely, data-driven advice to the Sales Team on sales quotations and strategies.
• Liaise with industry partners to remain updated on market developments and competitive trends, ensuring the company remains agile and responsive to changes.

Requirements:

• Minimum Diploma or Bachelor's degree in Hotel Management, Tourism, or Economic Studies.
• At least 5 years of relevant experience in revenue management, pricing, or distribution within the hospitality industry
• Strong revenue experience in Hospitality/Real Estate Property Management industry
• Strong knowledge of the hospitality markets in Singapore, Australia, China, and Indonesia.
• Proficiency in MS Office applications and hotel management systems.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and commercial mindset, with the ability to maintain confidentiality

Interested candidates, please send your CV to: [email protected] or Click APPLY

Gemini Personnel Pte Ltd

EA License number: 23s2015 | EA Registration number: R24120181

This position reports to the General Manager. He/she will be identifying new business opportunities, facilitate the implementation of business strategies, negotiating deals etc. He/She will engage business development with customers aligned with company strategies to drive new growth areas, acquiring new businesses, new customers and profitable business and also to cultivate and maintain relationships.

Individual to be involved in:
1. Identify new business opportunities
2. Manage new sales activities to maximize revenue opportunity
3. Building rapport and maintaining a good relationship with clients.
4. Proactively implement strategies to generate ideas, build business plans
5. Other ad-hoc duties as assigned.

Technical Skills and Competencies

1.Able to seek and develop new business opportunities
2. Project management skills to oversee the implementation of new business initiatives
3.Ability to build and maintain strong relationships with customers
4.Planning and overseeing new marketing initiatives

Duration of Attachment: 6 Months

Job Responsibilities:

• Lead and inspire a team of sales professionals to meet and exceed sales targets.
• Set clear and measurable sales objectives for the team, ensuring alignment with the company’s overall goals.
• Monitor and evaluate salesmen's performance, providing constructive feedback and guidance to help them reach their targets.
• Offer training and development opportunities to enhance the skills and effectiveness of the sales team.
• Achieve a monthly sales goal of 30 vehicles, incorporating both new and used cars into the target.
• Supervise the management of sales leads, ensuring timely follow-ups and converting leads into successful sales.
• Assist salesmen in negotiating deals and closing transactions to meet or surpass sales objectives.
• Manage the sales department's budget, keeping expenses under control and achieving financial goals.
• Compile and deliver regular sales reports to senior management, focusing on performance metrics, trends, and areas for improvement.
• Conduct market research and analysis to identify opportunities, threats, and trends in both new and used car markets.

Job Requirements:

• At least 10 years of relevant experience in the field.
• Strong leadership and team management abilities, with a proven track record of motivating and guiding a sales team.
• Demonstrated success in automotive sales, with excellent negotiation and deal-closing skills.
• Outstanding customer service skills, with a strong ability to handle inquiries and resolve issues.
• Strong analytical capabilities to assess market trends, sales performance, and financial data.
• Excellent communication skills, both written and verbal, with the ability to convey information clearly and persuasively.
• Strong organizational and time management skills, capable of juggling multiple tasks and priorities.
• A valid Singapore driving license is preferred.

If you're equally passionate about nurturing talent and building cutting-edge data platforms, you could be the Data Engineering Manager that we’re looking for! Our organization is committed to fostering a world-class, data-driven culture, and a key component of this endeavor is a high-performance platform that empowers our embedded analysts and fuels our engineered systems with timely and accurate data.

As the Data Engineering Manager, you will not only oversee and guide a team of data engineers, but also actively contribute by working on our cloud-native data platform. Your responsibilities will involve processing vast volumes of data to support both machine-driven and human-driven decision-making processes.

What you’ll be doing (Role responsibilities)

Our data platform acts as a central nexus to connect various data producers with consumers across the company. Our customers are:

• Engineering teams across the company that produce or consume data that need to be combined with other data sources, and
• Data analysts and scientists working on stream-aligned projects across the company

As a Data Engineering Manager, you will:

• Be a people-manager for a team of data engineers and analytics engineers, including
  • Coaching your team members in executing their tasks
  • Clearing technical and organizational blockers for them, and
  • Mentoring them on their own career goals and skill development
• Contribute to the hiring process and onboarding of your new team members to ensure they can hit the ground running.

As a senior team member in the Data Engineering Team, you will:

• Architect, build, and maintain a data platform that enables engineers and analysts across the company to ingest, anonymize, and enrich data
• Use your analytics engineering skills to deliver quality, timely, and fit-for-purpose analytical datasets that power downstream applications and decision making
• Liaise with our internal customers to understand their needs and convert them to technical requirements
• Leverage your high-level overview to proactively mitigate risks and expediently resolve blockers
• Provide tools, training, and coordination to stakeholders across the organization

Role requirements

We seek candidates with most, or at least some, of the following skills and experience:

• 5+ years’ experience in data engineering / analytics engineering, with at least 2 years of experience leading and managing a team of at least two people. This includes conducting performance reviews, conducting regular 1:1 meetings, providing mentorship, and creating career development plans.
• Strong experience in analytics engineering, including designing, implementing, and maintaining data models for large-scale data warehouses.
• Strong experience with SQL, Python, and hand-on experience with business intelligence tools such as Tableau or Power BI.
• Proven track record designing and constructing robust and testable data pipelines. Hands-on experience building and operating data applications within cloud environments, particularly AWS.
• Strong knowledge and adherence to software engineering best practices, including version control systems and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent written and verbal communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders.

Some nice-to-haves are:

• Experience with tools like Apache Airflow and dbt for managing and orchestrating data workflows efficiently.
• Experience in infrastructure-as-code tools like Terraform.
• Understanding of data privacy and security and how they are implemented in engineering systems.

Responsibilities

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Prior work experiences should encompass service deliverables and performance attainment indexes.
• Those without the academic requirement but possesses relevant experience will be considered.
• Applicants with call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• Persevere in a high pace setting and possesses the ability to innovate and craft contingencies to cope with high volume influx to attain service deliverables.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

**We regret that only shortlisted candidates will be notified**

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EA License No: 01C4394

EA Personnel ID: R1108331

EA Personnel Name: Janelle Katherine Hoeden

We’re looking for a Technical Account Manager

As a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the user on all technical matters, and you function as an intermediary between the user and the different departments within Skyline.

LET’S GET DOWN TO BUSINESS

A glimpse of.your [future]

Transparency is a key value here at Skyline. So let's forget about empty job titles or colorful descriptions for a moment and take a look at what you'd actually be doing here.

• You will acquire and maintain detailed knowledge of all DataMiner features.
• You will take ownership of the full technical implementation of your projects.
• You will become your customer’s primary contact for all technical matters related to your projects.
• You will have to fully understand all aspects related to the functional and technical specifications of your projects.
• You will ensure sufficient documentation of all technical requests to other Skyline departments to guarantee the efficient implementation of all technical aspects of your project.
• You will troubleshoot all technical issues that affect project delivery.
• You will perform quality assurance from a functional perspective on all technical features in your projects.
• You will create and maintain all required project documentation for acceptance, hand-over, and internal presentation procedures.
• You will identify potential commercial opportunities and notify the appropriate Sales Manager.

What skills.do you require?

No doubt you know your way around code. But let's dig a bit deeper into the various technical skills you'll need to get started as a Technical Account Manager.

• Profound knowledge of HFC broadband, IPTV, broadcast and satellite systems
• Profound knowledge of TCP/IP (firewalls, routers, …), multithreading, web services, and .Net Remoting
• Experience with HTML, XML, client-server systems and SNMP
• Familiar with software programming
• Strong affinity with MS Windows operating systems
• Knowledge of MySQL and Apache Cassandra is an asset

Your [competencies]

You'll be working in a highly technical environment prone to constant change and evolution. On top of that, you'll have to collaborate with a great many (marvelous) people. All very exciting! But it also calls for a special kind of mind- and skillset.

• You are a fast learner and adapt quickly to new situations.
• You have a positive can-do attitude.
• You are communicative and have effective interpersonal and organizational skills.
• You think logically and always keep the client's needs in mind.
• You have natural technical insight and are passionate about the benefits of software technology.
• You can work independently and prioritize tasks.
• You have good verbal and written communication skills in English.
• You have a bachelor’s, master’s or doctorate degree in ICT, Software and/or Telecom.

OUR BENEFITS

What's in.it [for you]

Well-being & health

Your health & happiness are our number one priority. From ergonomic office spaces to prime health insurance plans, we’ve got you covered.

Postive impact

We are dedicated to making a lasting impact on the future, from local community initiatives to company-wide environmental programs.

Money & benefits

We offer financial peace of mind through competitive compensation and benefits like a mobile allowance.

Personal growth

Your future is really important to us. That’s why we support your personal development with continuous training & growth opportunities.

Flexibility & balance

You get the flexibility to work when & where you want. Or take time off when you need it. Because who knows you better than … you?

Close-knit community

We’ve got your back. You can always count on your fellow Skyliners for a helping hand, a good talk, and amazingly fun team events.

Scope of works:

1. Assist in business accounts assigned,

2. To attend all business event and customer entertainment,

3. To attend oversea event for business developement,

4. fluent in chinese speaking and writting skills,

5. fluent in computer skill

6. Has to be able to be part of a team or work individually.

Business Development Relationship Manager (Digitalized Bulk Cargo Service Platform)

Job Responsibilities:

• Responsible for all business development and promotion of bulk commodity blockchain platform in Singapore, develop new customers, communicate effectively with potential customers, understand customer needs, and complete contract signing.
• Maintain the own resources in Singapore and tap the maximum potential of the resource pool.
• Responsible for daily communication and project promotion with domestic and foreign customers, respond to customer questions in a timely manner, and have an in-depth understanding of the customer's platform usage.
• Work in coordination with other departments of the company and cooperate with the research and development department to conduct product demand analysis, iterative upgrades, platform development and customer training.

The Desired Skills:

• Bachelor’s degree or above, with a background in international trade, international commercial law, logistics and transportation, international finance, international settlement and other related majors preferred.
• Min 5 years and above of experience in international trade, international finance, and logistics and transportation are preferred.
• Possess keen insight and accurate customer analysis capabilities and be able to effectively develop customer resources.
• Possesses strong communication and collaboration skills.