Total 302 quality assurance specialist job vacancies in Singapore (SGP)

Established in 2017, QCP Capital is a digital assets trading firm and global market maker in options, headquartered in Singapore.

As one of the first digital assets trading firms in Singapore, QCP Capital brings to clients deep expertise gained from thriving through multiple market cycles. Our mission is to unlock new opportunities for clients at the forefront of crypto markets through providing institutional-grade liquidity, infrastructure and research.

An active early-stage crypto and blockchain investor, QCP Capital’s portfolio includes core trading infrastructure, exchanges, data and token ecosystems. QCP Capital is supported by over 70 professionals in trading, business development, operations, risk and compliance teams. More information can be found at qcp.capital.

Responsibilities:

• Serve as the first point of contact supporting our highest value customers and institutions on QCP’s various products
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels together with the trading desk
• Introduce QCP’s solutions to the client base across the globe

• Experience in real time client facing supporting functions, especially the high priority clients
• 2 to 3 years of experience in a sales coverage role in a Financial Institution Industry is preferred
• Detail-oriented, efficient and independent worker with good analytical skill.  Excellent team-work and communication skills
• Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of options
• Outstanding problem solving capabilities including solving issues under high pressure
• Excellent communication skills in English and Mandarin to be able to facilitate clients and cross departmental communication
• The role requires the candidate to be active during European and US trading hours.

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

About Javelin

Javelin is a leading commodities trading and investment firm with offices in London, New York, Singapore, India, Switzerland, Melbourne and Poland. We operate across 50 countries on six continents, trading more than 20 different commodities including energy, metals, dry bulk, ocean freight and renewable technologies.

Our objective is to provide certainty and stability for our clients in an increasingly volatile sector, assisting them with financing, logistics and green solutions.  Our success stems from a strategy of promoting deep, long-term relationships all along the commodity supply chain. Javelin is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams, and locations to generate the best ideas. Discover more at http://www.javelincommodities.com/.

The Role 

The Operations team at Javelin manages the reconciliation, confirmation and settlement of commodity products within Javelin. Working with the Logistics team and traders, Operations ensure that risk is captured accurately, and the full lifecycle of the trade is supported effectively.

As the business continues to expand and grow, we are looking for a Documentation Specialist (Associate or VP level depending on experience) to join the Operations team. Dynamic and always challenging, this role will complement the responsibilities of the other team members and work as part of the team to achieve the Operation Group’s objectives.

Key Responsibilities Include:

•  T+1 Trade checkouts
• Drafting, reviewing and signing physical and financial contracts for various commodities
• Liaising with Trading/Logistics team to resolve queries and discrepancies
• Maintenance of Confirm reporting database
• Reconciling OTC and Exchange Traded positions
• Documenting processes and procedures
• Project Management

• We are looking for a self-motivated, proactive candidate with 4+ years’ experience in Commodities Operations.
• A strong work ethic is required to help drive the team forward and push for technology-based solutions.
• Demonstrable organizational skills
• Clear communication skills, both written and verbal
• Ability to manage and prioritise workload and judge priority and urgency of requests and issues
• Excellent attention to detail

• Annual discretionary bonus
• 25 days holiday
• CPF pension scheme
• Private medical scheme
• Life insurance

We are looking for an enthusiastic, talented and ambitious Technical Sales professional to help lead the identifying and closing of growth opportunities for our Oils & Chemicals offerings within existing customers across the Asia Pacific region; as well as maximising upsell during renewals in coordination with account managers across the Asia Pacific region.

The Technical Sales team is a key driver for sales execution and performance across existing accounts. You will be instrumental for the achievement of sales growth targets as well as the effective use of resources to achieve targets.

Main Responsibilities

• Product and sector expertise:
  • Develop a deep understanding of the value of our Oils & Chemicals solutions to our customers and a good understanding of the Oils & Chemicals sector to support new business identification and customer retention.
  • Act as an internal ambassador for the Oils & Chemicals business, supporting communication of product enhancements and market developments across the organisation and working with teams including sales, customer focus, customer solutions, marketing, research and consulting.
• Retention and proactive new business development:
  • Partner with Regional Sales colleagues to broaden and deepen our Oils & Chemicals relationships within existing customer accounts, understand customer workflows and demonstrate how our Oils & Chemicals solutions can address them, identify unmet customer needs, and uncover new buying centres. 
  • Lead all aspects of the customer lifecycle by working with other functions to support onboarding, engagement, retention, and cross selling.
• Territory planning:
  • Develop, regularly maintain, and own a sales plan for your territory. Identify key growth markets, needle moving opportunities, and risks within your existing portfolio to plan your time effectively and develop a sales strategy and tactics.
  • Collaborate with other stakeholders to build and execute on your plan, including Regional Sales, other Product Sales colleagues, Customer Focus, Research, and Consulting. 
• Product development collaboration:
  • Work closely with the Product and Research teams to help shape the Oils & Chemicals product development roadmap based on customer feedback, your experience and knowledge of customer workflows, and relevant competitor intelligence.
  • Support new Oils & Chemicals product and service development launches.
• Own the sales process:
  • take responsibility for the following aspects of the sales process which include prospecting, qualification, and selling the value proposition at all levels
  • collaborate with the regional Sales team by providing product sales support to the following aspects of the sales process which include, proposals pitching and technical & commercial negotiations,
  • ensure all aspects of the sales process must be handled efficiently and fully documented.
• Accurate sales forecasting:
  • Effectively manage the business pipeline to ensure accurate forecasting in Salesforce.

#LI-CN1

As part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter with critical thinking to achieve after sales success. This candidate will help us drive up customer service quality audit excellency by going far and beyond, delivering the best possible value and service to our customers.

Responsibilities of a Quality Assurance Analyst (AU/PH) but are not limited to:

• Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails and chats on Zendesk, Social Media, Lazada, Shopee & Amazon
• Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement.
• Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards
• Collaborate with the CS team leaders to identify opportunities for process improvements and training needs through weekly calibration sessions
• Assist in any additional ad-hoc duties

•  Minimum 1 – 2 years of experience in Customer Service with experience in delivering training and performing quality assurance
• Proficiency in using Zendesk or equivalent CRM, quality assurance tools, and Microsoft Office Suite (Excel, Word & PowerPoint).
• Attentive to details
• Ability to pick up new skills promptly and proactively
• Excellent communication and interpersonal skills with the ability to liaise with stakeholders across various teams.
• Strong understanding of business needs with a customer-first mindset
• Independent and enjoy working in a fast-paced environment

In this position you will be involved in some or all of the following tasks at any given time:

1. Study related activities (Laboratory Support). Manages all laboratory related activities within a clinical study under supervision, including:

• Reviews study documents
• Provides expert advice to PSI and Sponsor study teams
• Contributes to the development of diagnostic strategies, including the development and review of assay validation plans and reports
• Documents and drives the Laboratory Strategy
• Presents laboratory strategy at kick-off meetings
• Supports the selection of central and regional laboratories for studies
• Performs qualification of off-site / on-site laboratories for a study
• Coordinates the contracting of central / regional / off-site laboratories
• Performs central / regional / off-site laboratory set up
• Contributes to Risk Management process
• Provides information to PSI Data Management (DM) to aid eCRF design
• Delivers training to the study team and/or clinical sites in laboratory related procedures
• Performs initiation and monitoring visits to laboratories as required
• Coordinates routine calls with central laboratories
• Attends study progress calls with the Sponsor
• Provides support / consultancy to Sponsor / PSI team for all laboratory related issues
• Investigates issues with laboratories / couriers / sites
• Coordinates the transfer of samples between laboratories
• Assists DM in on-going data reconciliation
• Coordinates any changes to the laboratory strategy
• Performs close out of central / regional off-site laboratories

2. Quality Control & Quality Assurance:

• Develops and/or implements operational (project specific and laboratory specific) quality control documents
• Participates in system audits and follows up on audit findings related to laboratories that provide testing for the assigned projects

3. Business Development:

• May be required to assist with consultancy in business development tasks

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission is to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Specialist After Sales
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy for a Specialist After Sales. The successful candidate will be managing the After Sales administration and operations related matters pertaining to After Sales Warranty, Assistance, Maintenance and Vehicle Pick-up & Delivery Services from a dealer perspective, and collaborating closely with our stakeholders (i.e. importer and partner Porsche Service Centre).

• Handling After Sales administration and operations related matters, including services authentication by reviewing invoices and supporting documents (i.e. servicing records, vehicle Log Card) provided by our partner Porsche Service Centre, raising purchase requisitions, and processing invoices for Finance payment.
• Investigating and following up with stakeholders regarding any abnormal or exceptional billings of services provided, and ensuring prompt resolution of all cases.
• Managing vehicle pick-up and delivery services with our appointed operations team, ensuring strict adherence to standard procedures for the efficiency and safety of our customers’ vehicles.
• Collaborate with the appointed operations team to provide a positive customer interaction, upholding the Porsche standard of quality customer experience.
• Setting up the after sales module within the Dealer Management System (DMS) and ensuring the maintenance of customer and vehicle records in the system.

• Diploma in Business Administration, Finance, Engineering, or related fields
• 3 years of relevant working experience, preferably in the Automotive industry
• A team player with excellent communication, innovation, and analytical skills
• Self-driven, proactive and possess a learning attitude
• Proficient in Microsoft Excel

• Design, develop, implement, maintain and review competitive Total Rewards programs for the region Asia to attract, motivate and retain talent
• Support regional and local HR as well as Talent Acquisition in the creation of competitive reward offers for new hires based on business needs, affordability and compliance with existing compensation and benefits structures
• Support the global annual income increase budgeting process for all countries in the region and make reasonable and data-based recommendations for merit increase budgets in alignment with regional and local HR and management
• Own the job grading process in the region, incl. job analysis, job titles and job descriptions; support Global Rewards in the grading of senior management jobs in the region
• Develop annual salary ranges for the countries in the region that enable the calculation of employees’ individual market pay positions/compa-ratios based on the obtained market data
• Support the global merit cycle and bonus calculation process, esp. by modeling and providing pay/merit matrixes for the countries in the region to ensure fair, competitive and performance-based salary adjustments
• Plan, administer and review Santen’s benefits programs and employee benefits offerings in Singapore, and support benefits programs in other countries in Asia
• Provide guidance and recommendations to managers in the region on all Rewards-related matters
• Manage all Rewards-related employee and manager communication in the region in close collaboration with regional and local HR by providing relevant and meaningful communication material
• Support Global Rewards in rolling out global Rewards initiatives, programs and processes, esp. by providing data as well as customizing and delivering global communication based on regional needs
• Ensure that Rewards practices of all kinds are in compliance with the respective countries’ legislation
• Stay updated of industry trends and identify opportunities to enhance existing Rewards programs, plans and policies in a cost-effective manner; monitor legislation changes that may have an impact on existing Rewards practices in the region and take actions as required
• Manage regional Rewards-related vendors as and when required to ensure effective service delivery, holding them accountable based on service level agreements

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Safety Specialist supports business in the improvement of safety management, understanding and performance within their organizational responsibility area. They work with the global/area/unit teams to implement, maintain and continually improve KONE Way for Safety.  

What will you be doing?

Safety policy and objectives

• Support the implementation, maintenance and improvement of KONE safety management system (operating model) including worker, user and third party safety
• Cultivate an understanding and actively caring culture for safety. Act as a role model  
• Compile, maintain and improve safety documentation together with the unit safety team
• Actively participate in and contribute to unit safety committee and other safety forums
• Provide professional advice and support to the unit on matters affecting safety
• Plan, participate in and implement projects and activities to improve safety
• Work closely with customers and partners, including KONE subcontractors
• Support the development, review and exercise of crisis and emergency response plans   

Safety risk management

• Monitor and develop safety risk management processes, tools and practices
• Support safety related change management projects and initiatives

Safety assurance

• Collect, measure and ensure accuracy of leading and lagging safety data. Report performance  
• Monitor legal and business environment development in safety, identify and propose actions
• Perform safety audits regularly to verify compliance, identify uncontrolled risks and deviations
• Assist line management in safety audits/visits and support the audit process improvement
• Analyze and investigate incidents. Support the investigation process improvement
• Manage corrective and preventive actions for continual improvement

Safety promotion

• Develop own competences as a safety specialist in co-operation with the manager
• Support the training and development of others’ safety competences in the unit
• Proactively communicate safety information including investigation outcomes and best practices

Are you the one?

• Recognized professional qualification in safety.
• Registered as WSH Officer with MOM for at least 10 years preferred.
• Minimum 10 years working experience in the building construction industry preferred.
• Good knowledge of applicable safety regulations
• Safety management system, tools and certifications experience
• Problem solving, incident management, auditing and analysis skills
• People management, training and communication skills
• Strong people and interpersonal skills
• Ability to work well in digital and mobile environment
• Project and change management skills
• Bachelor degree or equivalent experience in relevant field  
• MRT and LTA project experience preferred.

What do we offer?

• Career progression opportunities within a global organisation
• Full-time role enabling you establish a function and make it your own
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

https://youtu.be/KMLfv2i8Cts

#LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

• Permanent position with flexi benefits
• Shift allowance + transport allowance
• Willing to work shift
• Degree holder major in Chemistry / Chemical lab testing experience
• Candidates with no experience are welcome

Job Description

• To continuously plan, organise and perform routine QC analysis of incoming material, in-process and finished process samples in accordance to documented testing methodology. Planning and co-ordination of the workload is required to meet the demands of other departments and the wider business.
• To be responsible for making daily decisions on any QC results, problem solving skills are required to ensure only true results are accepted which could have a minor impact on the business.
• Proactively identify and initiate continuous improvements to products and systems used within QC.
• To carry out short term projects involving non-routine analysis (upto six months). This includes customer complaint investigations which requires problem solving which could be based on vague information, involving multiple departments and knowledge of the site products.
• May be responsible for calibration of equipment and maintenance of the records follwing routine procedures.
• To liaise and communicate daily (both verbal and written) correct results and information to the appropriate departments in a timely manner. Accurate results and attention to detail ensures that the customer receives the correct quality of product to their specification requirements. This minimises the number of quality complaints and claims from the external customers.
• Role holders provide guidance to plant operators when in the laboratory and assume full responsibility of the QC laboratory outside of standard working hours. To work with no supervision outside normal hours.
• Decision making that impacts other departments will be through referral to line managment or shift managers (or equivalent) outside normal hours.
• To supervise and train new members of the department together with providing information and awareness of products and test methods.
• The role requires the job holder to have a good knowledge of site analytical techniques.

• Degree holder major in Chemistry, candidate with no experience are welcome to apply
• With Chemical lab testing experience added advantage
• Willing to work in shift
• Willing to work at Seraya, Jurong Island

Kindly be informed that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Flexi benefits
• Shift allowance + transport allowance
• Open to candidates with no experience (Must be major in Chemistry)
• MNC environment

About Us:

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Job Description

Do you know the ins and outs of Klaviyo like the back of your hand?

Are you fascinated about the world of email marketing – from segmentation to reporting and deliverability optimization?

Does the idea of applying your skills to contribute to a $100M+ eCommerce brand growing at triple figure a year excite and scare you at the same time?

If this speaks to you, you may be the candidate we’re looking for.

The core responsibilities for this role include:

• Klaviyo campaign and flow setup and management (~25%)
• Klaviyo list, segment, filter, and tag management (~10%)
• Data reporting, analysis, split test ideation and implementation (~40%)
• Deliverability optimization (~20%)
• Systems and process building (5%)

Part 1: Klaviyo campaign and flow setup and management (25%)

• Project coordination: Work with designers and copywriters to meet project and regular content production timelines.
• Quality assurance: Review emails to check for typos, grammatical errors, layout issues, and design improvements.
• Set up campaigns and flows with precise triggers, segmentations, and filters to send the right emails to the right people at the right time.
• Test new campaign and flow setups to verify and confirm specifications are met.(audience, source code/format, working CTA links and design elements, correct CTA links)
• Monitor new campaign and flow performance immediately and 24 hour after activation to verify and confirm specifications are met.(audience, time, deliverability)

Part 2: Klaviyo list, segment, filter, and tag management (10%)

• Understand and decide how to best structure our Klaviyo lists, segments, and tags for optimal performance both operationally and financially. For example, what are some common traps or mistakes people make when setting up emails and how can we minimize these mistakes?
• Implement standard naming convention and hold others accountable to use the same naming convention.

Part 3: Data reporting and analysis (40%)

• Setup and use PowerBI, Google Data Studio, or another data visualization tool to report daily, weekly, and monthly revenues and performance of the email channel. Knowledge of such tools is a bonus skill but not required as long as you are open to find resources online to learn on your own.
• Analyze data and derive key insights to direct email marketing efforts. This involves slicing and dicing data in different ways daily. You will receive guidance to improve your analytical thinking skills.
• Draft and evaluate split test ideas and seek alignment with leaders.
• Coordinate split test idea implementation with copywriters and designers, then execute and measure results of the split test upon completion.

Part 4: Deliverability optimization (~20%)

• Understand email deliverability architecture.(e.g. sending and receiving servers, key needle movers to improve delivery and deliverability, SPF/DKIM configurations, DMARC deployment, etc.)
• Design mini projects to improve deliverability, starting with the highest impact changes we can make to strengthen the foundation of our email channel.
• Measure and reiterate on email deliverability improvement efforts.

Part 5: Systems and process building (5%)

• Review and update existing Email SOPs/process guides and checklists.
• Turn new processes into SOPs/process guides and checklists for future team members.

Soft skills

• Meticulous: Pays close attention to details.
• Process-oriented: Thinks through potential scenarios in detail to verify and confirm the right setup.
• Numbers-driven: Familiarity and comfort working with numbers.
• Love for Problem-solving: Has a positive attitude when problems surface, and focuses on finding a solution.
• Intellectual curiosity: Openness and curiosity in learning new things, including knowledge and tools.

Technical skills

• Email tool: Klaviyo (this is a must)
• Data visualization tool: Google Data Studio, PowerbI, Tableau, or an equivalent (bonus)
• Attribution tools: Google Analytics, Hyros, Northbeam, or an equivalent (bonus)

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams. 

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.

Specialist Customer Relationship Management
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Customer Relationship Management within the Marketing team.

• Plan and execute initiatives that foster customer excitement, satisfaction, and brand loyalty though customer delight across all digital and physical touchpoints to create a seamless channel integration and a consistently unique brand experience for customers, prospects, and fans.
• Implement and support Customer Relationship Management activities and campaigns to meet all CRM targets and KPIs.
• Support the Sales Funnel Management process by pre-qualifying new leads generated online in close collaboration with sales staff and maintain the CRM system with lead, customer, and vehicle data.
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation.
• Implement and support Customer Relationship Management activities for events, edm blast and managing the inhouse event booking administration tool.
• Coordinate and manage incoming and outgoing enquiries and feedback from customers and leads; partner closely with the Sales, Aftersales and Importer team to ensure a seamless customer experience up to brand standards.
• Conduct data analysis and prepare relevant reports for management such as showroom traffic, leads funnels, sales conversion, test drives etc. 
• Support sales team for every car delivery to ensure the delivery gift items are ordered and stocked up.
• Support in marketing projects & reports by tracking the effectiveness of campaigns.

• Degree in Business, Marketing or Communications, or related fields
• 3 years of relevant experience, preferably in the Automotive / Luxury sector
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce)
• A team player with excellent communication, innovation, and analytical skills
• Self-driven and possess a learning attitude

Main Responsibilities:

Learning needs analysis and implementation

• Support on learning needs collection and analysis and propose yearly learning plan for employees based in Singapore, Malaysia, Thailand and other countries, verify the learning plan based on business needs and individual growth path, and suggest the best learning activities.
• Market research on skill development trends and learning trends for the industry, propose and refine the learning direction.
• Manage the training provider pool, maintain the relationship, and explore new suitable learning providers, tools, or methods.
• Organize, Implement, and facilitate the learning activities, training courses effectively to build target knowledge, skills, and behavior, through physical, virtual, or blended format.
• Learning marketing, to promote E-learning system, or specific courses, to encourage learning culture.
• Manage the training operation (including registration, attendance, record uploading etc.), track the training course evaluation and feedback, propose improvement, and increase the overall satisfaction and engagement.
• Monitor learning metrics of learning data, reporting and keep improving to meet the ongoing business needs.

Development Programs support

• Support on development programs implementation, including some regional programs like Peer coaching, Trading Academy, Mentoring or Coaching
• Keep track of rotation program of corporate graduate trainees and ensure completion of evaluation after each rotation cycle, support on learning activities and events
• Other Duties – regional learning metrics tracking and support, and ad hoc project

Experiences:

• 3 - 5 years of learning & development experience
• Good to have experience managing Learning Experience Platform

Other skills (Computer Skills, etc):

• Able to work independently and as part of a team.
• Good communication and interpersonal skills.
• Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative and ambiguous environment.
• Excellent data management, analytical and problem-solving skills.
• Knowledgeable on data management system, Workday experience will be plus

Languages:

• English (Fluent)

Academics:

• Diploma or Degree in Human Resource or any related field study

[What you will be working on]

As an intern, you will be required to:

• Conduct on-site visits and document reviews to assess an incentive recipient’s compliance with incentives conditions.
• Prepare review reports documenting the assessment and findings. The intern is required to have strong attention to detail and good analytical skills to conduct thorough and accurate compliance assessments.
• Engage with key stakeholders, including the organization being reviewed, EDB account managers, and policy divisions.  The intern is required to have good communication and interpersonal skills to engage the stakeholders effectively.
• Manage multiple projects, demonstrate good problem-solving skills, and a results-oriented approach to deliver quality outcomes.
• Ensuring service delivery in accordance with pre-defined service level agreements, from planning, fieldwork and reporting.

During your internship, you can expect to gain the following skills and experiences:

• Exposure to how EDB collaborates with Singapore-based companies to achieve common goals.
• Valuable experience in assessing and addressing organizational compliance and insights into incentive compliance assessments in public agencies such as the EDB.
• Opportunity to apply and strengthen audit skills, including financial record review, interviews with key personnel, and asset verification.
• Development of cross-functional partnership, interpersonal, and project management skills, essential for effective collaboration with diverse stakeholders.
• Foster essential professional skills, including risk management and analytical skills, crucial for conducting thorough and accurate compliance assessments.

[What we are looking for]

• Undergraduate in the penultimate year pursuing a degree in Business Accounting or a related field.
• Proficiency in English, both written and verbal, is essential.
• Availability for a 6-month internship from July/August 2024 onwards
• Singaporean/PR

[What you will be working on]

As our Intern, you will be required to/your deliverables are:

• Process payments to suppliers and reimbursement to staff involved in overseas operations.

• Monitoring accounts receivables, fixed assets, and bank accounts at overseas centres.

• Review, assess and provide recommendations for the assigned area within the overseas operations system and business process review project. For example, an Intern may be assigned to review the current process from procurement to payment for EDB overseas leases that fall under FRS116.

Learning outcomes and other experiences available to the intern as part of the internship:

• Gain insights into overseas operations procurement and finance management

• Gain familiarity with SAP Concur and Workday

• Gain experience with system and workflow re-design project and project management skills.

[What we are looking for]

Requirements

• Singaporean/Singaporean PR

• Polytechnic students available for a full-time internship from March – June/July 2024

• Basic accounting knowledge

[What you will be working on]

• Processing payments for the Board’s expenses, including payment to suppliers, grant recipients and scholars and maintenance of supplier and customer records in financial system; 

• Processing reimbursement to staff for overseas trips and other claims; 

• Processing overseas centres’ expenses to suppliers;

• Monitoring of accounts receivables, fixed assets and bank account at overseas centres;

• Assessment and accounting for leases in accordance with FRS116

• Supporting various statutory returns, budget exercise, management reports and ad-hoc projects;

• Supporting financial systems enhancements and troubleshooting.

• Analysis of bank transactions and complete monthly bank reconciliation;

• Tasks will be assigned in accordance to the candidate’s experience and suitability.

[What we are looking for]

To meet the challenges of this role, you must be a Singaporean with the following attributes:

• Basic book keeping knowledge;

• Meticulous and patient;

• Able to perform under time pressure;

• Good interpersonal skills;

• Proficiency in Microsoft applications and SAP/SAP Concur/Workday preferred.

Applicants may expect to receive an application outcome within 8 weeks of application date.

Roles & Responsibilities:

Value Generation 

• Identify and develop new avenues for value creation through high-potential partnerships. 
• Drive partner engagement to exceed planned outcomes. 
• Collaborate with partners to create joint offering that maximize opportunities. 
• Monitor sales performance and implementation outcomes to maximize value. 

High-Potential           

• Identify key partners with high potential aligned with business goals. 
• Build and nurture relationships with high-potential partners. 
• Develop joint business plans that align with high-potential objectives. 
• Ensure partners are well-informed about our industry and GEO areas. 

ACV Optimization

• Focus on increasing Annual Contract Value (ACV) through partner relationships. 
• Collaborate with partners to align their business goals with ACV-driven initiatives. 
• Monitor and analyse ACV metrics, identifying areas for improvement. 

Implementation & Deal Management: 

• Share Best practice of submitting and maintaining deal reg & Deployment reg 
• Manage deal lifecycle, from initiation to closure, ensuring favourable outcomes. 
• Keep track of partner led implementation & their CSAT

Cross-functional Collaboration: 

• Collaborate with sales, marketing, and product teams to align partner activities. 
• Ensure seamless integration of partner vision into ServiceNow strategies. 

Performance Tracking and Reporting: 

• Track partner performance against value creation and their goals. 
• Provide regular performance reports and insights to internal stakeholders. 

Stakeholder Communication: 

• Maintain transparent communication with partners and internal teams. 
• Advocate for partners' needs and requirements within the organization. 
• Collaboration with Partner Success & Quality team for valuable insights 

Market Analysis & Partner Recruitment:

• Conduct market research to identify trends, competitive landscape, and opportunities. 
• Leverage market insights to shape partner strategies & partner recruitment (onboarding) 
• Work with the team to identify potential new partners and help to onboard as and when required

• Replace floor mats & install air fresheners at customers' locations
• To exchange and collect sanitary bin
• Follow all directions given by the Service Supervisor
• Ensure that company equipment remains in good and functional condition
• Maintain a positive and professional attitude when interacting with customers

• No work experience required as training will be provided
• Service technician with installation experience are welcome to apply
• Class 3 Driving license is required
• Must be willing to do outdoor job
• Service-oriented
• Mature candidates are welcome to apply

• Company vehicle and petrol card provided when allocated vehicle to drive for work
• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

The Senior Executive, Governance and Quality Assurance, supports educational quality assurance processes and practices for the NTU Bachelor of Medicine, Bachelor of Surgery undergraduate programme at the Lee Kong Chian School of Medicine. This position reports to Director, Education Management.

Responsibilities:

Curriculum Reform

• Participate as Secretariat team member of the Curriculum Reform Committee (CRC) and its sub-groups and ensuring effective collaboration and implementation of curriculum reforms.

• Organise CRC and its sub-groups meetings and providing administrative and logistical support

• Assist in the preparation, compilation and dissemination of CRC and its sub-groups meeting package including meeting papers and slide deck

• Assist Chair, CRC in the conduct of meetings

• Draft minutes of CRC meetings and action plans for its sub-groups’ meetings

• Assist in monitoring follow-up actions

Curriculum Documentation

• Administer electronic filing infrastructure for NTU MBBS degree documentation

• Maintain version control of curriculum documentation

• Engage with internal stakeholders to plan and develop budget estimates for new degree programme, including operating expenses and expenditure on manpower

• Assist faculty and educators in compiling and documenting learning outcomes

• Collaborate with sub-groups, faculty and educators to collect, organise, and update course outlines, learning outcomes, and assessment strategies.

Programme Policies and Processes

• Collaborate with team leads in developing and reviewing MBBS degree programme policies and processes

• Monitor timeline for submission of revised policies and processes for approval at School and University-level committees

• Prepare student-facing versions of policies and processes for publication on student intranet

Quality Assurance and Quality Improvement

• Provide administrative support for national-level medical education quality assurance and quality improvement efforts

• Assist in preparation of quality assurance documentation for submission to Ministry of Health and Singapore Medical Council

Requirements:

• Bachelor’s Degree with at least 1 to 2 years of relevant experience in education quality management

• Background in medical education and/or healthcare administration would be an advantage

• Knowledge of quality assurance frameworks and methodologies in higher education

• Proficiency in Microsoft Office applications

• Experience in data management

• Meticulous, resourceful and adaptable

• Ability to multi-task and work independently under time pressure

• Excellent organisational, written and verbal communication skills

• Team player

• A proactive approach to identifying challenges and developing innovative solutions to address issues related to governance, compliance, and quality assurance

• Strong organisational and project management skills to plan, coordinate, and execute plans

This is a contract position till 31 March 2026.

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Responsibilities:

Run infrastructure/system operations in School (NBS IT).

• Ensuring that all programme and department operations run seamlessly.

• Managing the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contributing to the design and implementation of infrastructure replacement plans.

• Assist the Undergraduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and College Comms operations to streamline, digitize, and automate current work processes.

Maintain service level agreements and service improvements, and other areas.

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Diploma in Information Technology or other related discipline

• At least 2 years of experience in IT operations

• Possess a good Information Technology background in software and application support

• Proficient in troubleshooting software and application

• Proficient in asp, asp.net languages, MSSQL, and oracle DB

• Experienced in managing Teamsite

• Experienced in Power Automate will be an added advantage

• Demonstrated decision-making and problem-solving skills

• Is detail-oriented and capable of multi-tasking

• Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization

• Serve as the functional subject expert for the systems that he / she will be handling

• Possess good teamwork and interpersonal skills

• Good oral and written communication skills

NTU’s Centre for IT Services manages the campus-wide IT Infrastructure and facilitate access to all Enterprise IT systems, as well as Learning systems and Digital Media.

Cyber Security which is part of Centre for IT Services is Responsible for the Cyber Security Governance, Risk, Compliance & Awareness, Architecture, Consultancy & Engineering, Security Monitoring, Incident Response, Threat Intelligence and Digital forensic investigation.

This role will be part of the Cyber Security Defense team. The role is expected to work with various teams throughout NTU to ensure feasible, compliant, and effective implementation in accordance to Cyber Security policies, standards, and procedures.

Responsibilities:

• Develop, implement, and maintain an effective cloud security strategy and architectures that adhere to best practices, industry standards, and regulatory requirements.

• Collaborate with infrastructure team to design and implement and maintain robust cloud security architectures, ensuring principles of least privilege, defense-in-depth and security by design.

• Design and implement security solutions to enable rapid detection and response to cybersecurity attacks.

• Operational support for Security Incident event management (SIEM) and other Enterprise security solutions. (eg Endpoint detection and response, Data Loss protection suite etc) for NTU and Autonomous institutes.

• Ensure standard operating procedures are reviewed up to date as well as operation metric reporting and performance requirements are met.

• Collaborate with internal teams, schools, or departments for onboarding of data sources for the SIEM.

• Review and continually enhance system performance and work with Computer Security Defense team in the development of new use cases to improve our Cyber threat detection capabilities.

• Conduct root cause analysis during system outage and troubleshoot within limited time constraints to ensure end user/ projects operations.

• Identify control gaps or weaknesses in current processes and recommend measures, tools or software application that will enhance the team capabilities and overall security posture of NTU.

• Responsible for capacity planning and disaster recovery testing for Enterprise security solutions.

• Participate in relevant audit activities.

• Responsible to the continuous improvement and support implementation of Enterprise security solutions.

• Participate in security projects or initiatives by the team.

• Lead and drive related Cyber defense initiatives to improve NTU cyber security posture.

Requirement:

• Degree in Computer Science, Computer Engineering, or related discipline

• CISSP, CISA, CISM, GIAC relevant IT security certification 

• At least 8 years of IT related working experience with at least 2 years of prior experience in designing, implementing, and managing security solutions in cloud environments (AWS, Azure, Google Cloud, etc.).

• Candidates with prior experience in Security Engineering and Operations roles will have an advantage.

• Understanding and working experience in Cyber Security Incident detection and response practices and/or processes. e.g. NIST Incident Handling Guidelines, Cyber Kill Chain, MITRE ATT&CK Framework etc.

• Experience with Cyber Security solution such as Security Information & Event Management (SIEM), Endpoint Detection & Response, Threat Intelligence solutions, Privileged Access management or other enterprise security solutions.

• Experience in implementing security audits, controls, and mitigating measures on enterprise security solutions.

• Suitable Candidate with lesser relevant and demonstrable experience maybe considered for more junior appointment grade.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

Key responsibilities:

• Provide expertise and ownership to the range of computerized systems used in the laboratory.

• GMP Computer Systems Administration (e.g. Empower, Softmax Pro, Electronic Lab Notebook) including system back-up, audit trail review, user access administration.

• GMP Computer Systems Validation – support the implementation and validation of new systems to be used for cGMP analytical activities including the writing and review of validation protocols and reports. This responsibility includes periodic revalidation of the equipment.

• Strategic deployment of software upgrades including training of end users as required.

• Develop expertise to be able to represent the department during audits by customers and regulatory bodies.

• Understanding and management for all other laboratory systems controlling operational technology in the department for example in the area of upstream process development.

• Support the end users in day-to-day operation of software/systems and able to identify computer related issues; troubleshoot, identify and complete or coordinate deviation, change control and/ or corrective action records as well as via liaison with vendors.

• Maintain an understanding of new technology and their application to the department.

• Collaboration with end users within the department to enable their efficient use of the laboratory systems.

• Collaborate with departments in Singapore and across the global Lonza network (e.g. QC/IT/QA/Development).

Key requirements:

• Degree/Diploma in a relevant Science field or Equivalent

• Relevant work experience preferably with laboratory related IT experience in a biotechnology or related medical field.

• Expertise in computer systems controlling laboratory equipment (e.g. Empower).

• Exposure to cGMP and experience in computer system validation.

• Familiarity with 21 CFR Part 11 and EU Annex 11 requirements, data integrity requirements and expectations as well as common industry practice with respect to laboratory computerized system management and administration.

• Exposure to basic programming concepts and databases.

• Excellent problem solving and analytical skills and experience working within a formal Quality Management System (cGxP/ISO)

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

The Senior QA Specialist will lead and support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for multi-product s and also provides QA support for Audit Management.

Responsibilities:

• Monitor day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a large scale, multi-product, and GMP biotech contract manufacturing facility.

• Highly motivated individual and have superior skills in all areas relevant to the job.

• Member of cross-functional site team(s) on projects/ issues.

• Lead in complex deviation investigations, change controls, CAPA proposals and closure of discrepancy reports.

• Superior ability to troubleshoot.

• A competent Reviewer and Approver of SOPs, protocols, reports or records.

• Able to coordinate between departments for multiple parallel activities.

• Understanding of advanced topics pertaining to cGMP.

• Participate in Customer / Agency Audits and Inspections as required.

• Identify process pathways and work to develop improvements in strategy.

• Help/Transfer and quickly assimilate to leadership role in other process areas.

• Assume Supervisory responsibility in absence of supervisor

• Understands and articulates company business strategy. Maintains a broad view of the

  business, recognize changes and trends in the appropriate area in which the individual

  operates.

• Any other tasks as and when assigned by supervisor.

Requirements:

• Engineering/Science Degree or higher from recognized institution with 5 to 10 years’ experience in Validation / Quality unit in the Biopharmaceutical industry

• Familiar with Regulatory requirements and local Codes & Standards (e.g., FDA, EMEA, and ICHQ7).

• Good knowledge and experience of the practical and theoretical requirement of quality management system in GMP facility 

• Good interpersonal skills

• Effective Communicator (oral and written)

• Exhibit good quality decision making traits

• Meticulous, Systematic and Analytical Mind

• Team player who can operate independently, with strong focus on safety, quality and timelines.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

Overview:

As a Talent Acquisition (TA) specialist, you will play a key role in sourcing, acquiring, and onboarding top talent to meet the organization's needs. You'll be responsible for developing a talent acquisition strategy, executing/supporting various talent acquisition activities, implementing strategies to attract qualified candidates, and ensuring a seamless hiring process.

Key Responsibilities:

1. Talent Acquisition Strategy: Collaborate with the Head of HR to develop and implement TA strategies aligned with the company's objectives and talent needs.

2. Sourcing and Screening: Utilize various sourcing methods (job boards, social media, networking, etc.) to identify and attract potential candidates. Review resumes, conduct initial screenings, and assess candidates against job requirements.

3. Interview Coordination: Schedule and coordinate interviews between candidates and hiring managers. Provide support in conducting interviews, assessing candidate skills, and facilitating the selection process.

4. Candidate Experience: Ensure a positive candidate experience throughout the recruitment process by maintaining clear communication, providing timely feedback, and guiding candidates through each stage.

5. Employer Branding: Assist in promoting Activate’s brand through job postings, social media, and TA events to attract top talent and maintain a positive organizational image.

6. Data Management: Maintain accurate and up-to-date records of candidates in the applicant tracking system (ATS) or HRIS. Generate reports and analyze recruitment metrics to optimize processes and make data-driven decisions.

7. Onboarding Support: Collaborate with other colleagues in HR and hiring managers to facilitate a smooth onboarding process for new hires, ensuring all necessary documentation and orientation activities are completed.

Education: Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience: Minimum 7-10 years prior experience in talent acquisition which MUST include in-house experience. Familiarity with applicant tracking systems and TA tools is a requirement. Prior TA experience in IT or technology industries is a clear advantage.

Communication Skills: Excellent verbal and written communication skills to engage effectively with candidates, hiring managers, and internal stakeholders.

Organizational Skills: As an individual contributor, you need to be able to pay strong attention to detail and possess the ability to manage multiple tasks simultaneously in a fast-paced environment.

Relationship Building: Ability to cultivate relationships with candidates, hiring teams, and external partners to facilitate successful recruitment efforts.

Critical & Structured Thinking: Be able to analyze issues critically, identify the root causes, understand the context, generate options, and select the option that best addresses the issue.

Adaptability: Flexibility to adapt to changing priorities and business needs while maintaining a high level of professionalism.

Assertive & Diplomatic: Be able to be assertive yet diplomatic when dealing with internal and external stakeholders to be able to achieve work objectives without casting any negative image for the company and the HR department.

• Fun working environment
• Flexible Benefits
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.