Total 25 Senior Executive service centre manager job vacancies in d27 yishun sembawang

• Plan, direct and supervise all operations in the Senior Care Centre.
• Ensure that the Centre's nursing services meet and adhere to regulations and licensing requirements.
• Educate and supervise the conduct of correct nursing practices and high service standards.
• Develop and lead a team of competent and dedicated staff.
• Share leadership in developing a SNM Senior Care Centre that is known for its professionalism, compassion and effectiveness.
• Work with Head of Centre to develop and implement clinical skills development programmes for nursing staff.
• Conduct orientation and clinical skills development programmes for nursing staff.
• Conducts continuous assessment and evaluation of staff’s clinical performance and professional conduct.
• Act as a role model in clinical practice. Initiates clinical quality improvement and research activities to enhance client's care management and improve practices.
• Acts as a resource person for all categories of staff within the Centre.

Job Requirements:

• Candidate must possess at least Diploma in Nursing
• Possess State Registered Nurse license
• Valid Practising License with Singapore Nursing Board
• At least 2 Year(s) of working experience in a Senior Care Centre or at least 4 years or more of nursing experience as a Staff Nurse.
• Possess interpersonal skills and passionate about working with the elderly.

1. COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

1.1 Care Transition in Nursing – Level 3

1.2 Effective Communication in Nursing – Level 3

1.3 Emergency Care Management in Nursing – Level 3

1.4 Health Education Programme Development and Implementation – Level 3

1.5 Infection Prevention and Control in Nursing Practice – Level 3

1.6 Medication Management in Nursing – Level 3

1.7 Patient Care Delivery in Nursing – Level 3

Good-To-Have Competencies

1.8 Emergency Response and Crisis Management – Level 3

1.9 Inter-professional Collaboration – Level 3

1.10 Mobility and Ambulation Assistance in Nursing – Level 3

1.11 Nutrition and Fluids Management in Nursing – Level 3

1.12 Respiratory Care in Nursing – Level 3

1.13 Wound Management in Nursing – Level 3

Critical Core Skills

1.14 Communication - Advance

1.15 Influence - Advance

1.16 Customer Orientation - Advance

1.17 Problem Solving - Advance

1.18 Developing People - Advance

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Working Location: Yishun

Job Title: Customer Service Executive – Logistics

Location: WEST

Job Type: Full-Time

Job Overview:
We are seeking a dedicated and professional Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, providing support throughout the logistics process, and ensuring high levels of customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a solid understanding of logistics operations.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information related to shipments, delivery status, and logistics services.
• Manage and track customer orders from booking through to delivery, ensuring that all steps are completed on time.
• Handle customer complaints and resolve any issues related to delays, damages, or other disruptions in the supply chain.
• Provide updates and status reports to clients, proactively informing them of any potential delays or problems.
• Collaborate with internal teams, including warehouse, transportation, and operations, to ensure smooth logistics processes.
• Maintain accurate customer records and ensure that all orders, communications, and actions are properly documented in the system.
• Ensure customer satisfaction by following up on complaints and feedback to ensure a positive experience.

Qualifications:

• Proven experience in customer service, preferably within the logistics or transportation industry.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with logistics software or customer service platforms is a plus.
• Ability to work both independently and as part of a team.
• Proficiency in MS Office (Excel, Word, Outlook).

Benefits:

• Competitive salary and performance-based incentives.
• Opportunity for career growth and professional development.
• Friendly and supportive team environment.

REQUIREMENT

1.Execute marketing strategies to drive brand awareness .

2.Strong understanding of B2C and B2B marketing strategies.

3.Support marketing activities , including promotions and product launches.

4.Strong drive to push sales and meet customers.

5.GCE "O"level.

6.with/without working experience.

7.Able to start work soon.

Responsible for:

1. digital market like online operations, advertising, and promotion of the company. Expand the company's operations. Market promotion. Help the company increase revenue and increase new customers.

2. maintenance of the website.

If you are interested, please send email to : [email protected] or mobil: 97981939 YANYAN

language: Chinese / English

We are looking for a proactive Customer Service and Sales Executive to join our team. In this role, you will provide top-notch customer support, manage the sales order process, and contribute to a seamless customer journey. This is an ideal position for someone who enjoys engaging with customers, handling sales inquiries, and ensuring that every order is processed with accuracy and care.

Key Responsibilities:

• Customer Support: Act as the primary point of contact for customers, handling inquiries, providing product information, and addressing any service issues promptly to ensure customer satisfaction.
• Order Processing: Manage the end-to-end sales order process, from order placement through fulfillment. Ensure accuracy and timeliness in processing all orders to meet delivery timelines.
• Sales Coordination: Support the sales team by assisting with account management, follow-ups, and ensuring customer needs are met throughout the sales journey.
• Customer Excellence: Deliver exceptional service by understanding customer needs, resolving issues effectively, and maintaining positive client relationships.
• Sales Administration: Maintain accurate records of customer interactions, sales orders, and any required documentation. Update CRM systems and prepare regular reports as needed.
• Cross-Functional Collaboration: Work closely with the logistics and production teams to coordinate order fulfillment and resolve any delays or issues that may arise.

Qualifications:

• Previous experience in customer service, sales support, or order processing, preferably in the F&B or retail sector.
• Strong communication and interpersonal skills with a customer-first mindset.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficiency with CRM software and order management systems is an advantage.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• A team player who is reliable and proactive in managing customer interactions.

What We Offer:

• Competitive salary with opportunities for performance bonuses
• Comprehensive benefits, including health insurance
• A supportive and dynamic team environment
• Opportunities for career growth and skill development

Responsible for:

1. digital market like online operations, advertising, and promotion of the company. Expand the company's operations. Market promotion. Help the company increase revenue and increase new customers.

2. maintenance of the website.

If you are interested, please send email to : [email protected] or mobil: 97981939 YANYAN

language: Chinese / English

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Job Description:

• Ensure the availability of stocks for Maxzi – Shop sales / E-sales, promotion and demonstrations
• Data input and maintain for total Maxzi shop and E-commerce
• Prepare new product listing forms for submission to Customer
• Handle inquiry / quotation from internal and external parties
• External warehouse stocks co-ordination for delivery
• Liaise and communicate with internal departments like purchasing, finance, operations, production. External supplier like SHC, Afon, Simplehost, WNB web designer etc
• Work closely with Maxzi Crew to ensure excellent in-store management of stock and customer satisfaction
• Tracking of E-Commerce sales data monthly
• Resolve problems and handle customers complaints in a timely manner
• Collaborate with team to achieve better results
• Develop and maintain excellent relationships with customers to benefit development of the products
• Undertake ad-hoc projects as and when assigned to support branding and marketing initiatives like event, exhibition, or conferences
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care
• Ad-hoc duties or any other sales supporting functions

Job Requirements:

• Proficient in Microsoft Excel, Words and PowerPoint
• Diploma or equivalent work experience
• Fast learner, motivated and committed
• Aptitude in delivering attractive presentations
• Good communication and interpersonal skills
• Willingness to learn and innovate
• Responsible and independent

About Us:

https://youtu.be/tLQKfi85FSg

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant

Job Descriptions:

1. HR Administration:

• Maintain employee records, including personal details, attendance, and leave records.
• Prepare HR-related documentation such as employment contracts, HR letters, Internal memos, etc.
• Assist in conducting employee orientation, off-boarding sessions, and communicating HR policies.
• Ensure the HRIS (Human Resource Information System) is up to date with accurate employee information.
• Generate reports and metrics from the HRIS to support decision-making processes.
• Oversee the attendance tracking system, ensuring accurate and timely recording of employee hours.
• Manage leave applications and approvals, maintaining accurate leave balances for all employees.
• Generate reports related to attendance, leaves, and overtime for management review.

2. Payroll Computation:

• Execute end-to-end payroll processing for employees, ensuring accuracy and compliance with local regulations.

3. Employee Relations:

• Act as a point of contact for employee inquiries and concerns, fostering a positive work environment.
• Assist in organizing team-building activities and employee engagement initiatives.

4. Training and Development:

• Support in organizing training programs and workshops to enhance employee skills and knowledge.

5. Welfare Club Matters

• Provide support for all welfare club activities and initiatives.

Other ad-hoc assignments.

Requirements:

• Diploma/Degree in Human Resource Management, Business Administration, or a related discipline.
• At least 2-3 years of relevant HR experience, preferably within the catering, food & Beverage sector.
• Well-versed in Singapore’s employment laws, including work pass regulations for foreign workers, salary computation, leave administration, and other related HR processes.
• Strong organizational, interpersonal, and communication skills, with the ability to interact effectively at all levels within the organization.
• Proficient in Microsoft Office and HR management software (e.g., Infotech).
• Cheerful, positive, and eager to learn, with a proactive and adaptable attitude.

Singaporean or Singapore Permanent Residents are welcome to apply.

AWS, VB, Insurance, Staff Discount, Staff Meal and etc

Work Location:

Now til March 2025 - Food Xchange @ Admiralty

Apr 2025 onward - Boon Lay (near Jurong Point Shopping Mall)

The Job

This role is responsible for overseeing Programme Services and Afterlife Care of our elderly beneficairies.

RESPONSIBILITES

• Possess a thorough understanding of Charity’s programs and services.
• When necessary, liaise with relevant bodies to arrange for the member's last rites.
• Create, maintain, and update accurate case files and database of each Afterlife Care members
• Conduct home assessments for potential Afterlife Care members
• Handling of Afterlife Care walk-in or telephone enquiries.
• Following up with cases reported from the hotline or referral from government agencies.
• Explore avenues for the expansion of the Afterlife Care external parties.
• Implement community outreach programs and new projects of eldercare
• Organise and facilitate an elderly befriending program.
• Conduct periodic case reviews and ensure proper documentation
• Refer and coordinate care services, ensuring adequate support to Afterlife Care members.
• Adopt a case management approach when working with beneficiaries, i.e., network with other agencies/specialists to provide multidisciplinary assessments and monitor beneficiaries.
• Prepare monthly reports on the progress of the Afterlife Care programme(s).
• Ad-hoc assistance in the Charity’s events

Requirements

• Minimum Diploma in Social Work or related disciplines
• Prior experience in Social Service setting is preferred
• Able to engage, assess, and provide intervention independently for care plans
• Knowledge of eldercare services, regulations, and practices.
• Ability to work independently.
• Compassion, empathy, and a genuine interest in elder care and charity work
• Proficient in MS Office Applications
• Able to work on some evenings and weekends as needed
• Bilingual in English and Mandarin. Ability to speak dialects will be an advantage

• Plan, direct and supervise all operations in the Senior Care Centre.
• Ensure that the Centre's nursing services meet and adhere to regulations and licensing requirements.
• Educate and supervise the conduct of correct nursing practices and high service standards.
• Develop and lead a team of competent and dedicated staff.
• Share leadership in developing a SNM Senior Care Centre that is known for its professionalism, compassion and effectiveness.
• Work with Head of Centre to develop and implement clinical skills development programmes for nursing staff.
• Conduct orientation and clinical skills development programmes for nursing staff.
• Conducts continuous assessment and evaluation of staff’s clinical performance and professional conduct.
• Act as a role model in clinical practice. Initiates clinical quality improvement and research activities to enhance client's care management and improve practices.
• Acts as a resource person for all categories of staff within the Centre.

Job Requirements:

• Candidate must possess at least Diploma in Nursing
• Possess State Registered Nurse license
• Valid Practising License with Singapore Nursing Board
• At least 2 Year(s) of working experience in a Senior Care Centre or at least 4 years or more of nursing experience as a Staff Nurse.
• Possess interpersonal skills and passionate about working with the elderly.

1. COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

1.1 Care Transition in Nursing – Level 3

1.2 Effective Communication in Nursing – Level 3

1.3 Emergency Care Management in Nursing – Level 3

1.4 Health Education Programme Development and Implementation – Level 3

1.5 Infection Prevention and Control in Nursing Practice – Level 3

1.6 Medication Management in Nursing – Level 3

1.7 Patient Care Delivery in Nursing – Level 3

Good-To-Have Competencies

1.8 Emergency Response and Crisis Management – Level 3

1.9 Inter-professional Collaboration – Level 3

1.10 Mobility and Ambulation Assistance in Nursing – Level 3

1.11 Nutrition and Fluids Management in Nursing – Level 3

1.12 Respiratory Care in Nursing – Level 3

1.13 Wound Management in Nursing – Level 3

Critical Core Skills

1.14 Communication - Advance

1.15 Influence - Advance

1.16 Customer Orientation - Advance

1.17 Problem Solving - Advance

1.18 Developing People - Advance

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Working Location: Yishun

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

• Plan, direct and supervise all operations in the Senior Care Centre.
• Ensure that the Centre's nursing services meet and adhere to regulations and licensing requirements.
• Educate and supervise the conduct of correct nursing practices and high service standards.
• Develop and lead a team of competent and dedicated staff.
• Share leadership in developing a SNM Senior Care Centre that is known for its professionalism, compassion and effectiveness.
• Work with Head of Centre to develop and implement clinical skills development programmes for nursing staff.
• Conduct orientation and clinical skills development programmes for nursing staff.
• Conducts continuous assessment and evaluation of staff’s clinical performance and professional conduct.
• Act as a role model in clinical practice. Initiates clinical quality improvement and research activities to enhance client's care management and improve practices.
• Acts as a resource person for all categories of staff within the Centre.

Job Requirements:

• Candidate must possess at least Diploma in Nursing
• Possess State Registered Nurse license
• Valid Practising License with Singapore Nursing Board
• At least 2 Year(s) of working experience in a Senior Care Centre or at least 4 years or more of nursing experience as a Staff Nurse.
• Possess interpersonal skills and passionate about working with the elderly.

1. COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

1.1 Care Transition in Nursing – Level 3

1.2 Effective Communication in Nursing – Level 3

1.3 Emergency Care Management in Nursing – Level 3

1.4 Health Education Programme Development and Implementation – Level 3

1.5 Infection Prevention and Control in Nursing Practice – Level 3

1.6 Medication Management in Nursing – Level 3

1.7 Patient Care Delivery in Nursing – Level 3

Good-To-Have Competencies

1.8 Emergency Response and Crisis Management – Level 3

1.9 Inter-professional Collaboration – Level 3

1.10 Mobility and Ambulation Assistance in Nursing – Level 3

1.11 Nutrition and Fluids Management in Nursing – Level 3

1.12 Respiratory Care in Nursing – Level 3

1.13 Wound Management in Nursing – Level 3

Critical Core Skills

1.14 Communication - Advance

1.15 Influence - Advance

1.16 Customer Orientation - Advance

1.17 Problem Solving - Advance

1.18 Developing People - Advance

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Working Location: Yishun

Highlights:

Client account service executive are the liaison person for our clients. Act as a go-between for clients who have questions or concerns about products or services they’ve purchased, and work to ensure that our clients are happy with their experience.

You are also responsible for maintaining relationships with current and potential clients by providing them with information about new products or services, upcoming events, etc.

Job Duties

A client account service executive typically has a wide range of responsibilities, which can include:

• Establishing and maintaining effective working relationships with clients by providing excellent customer service
• Ensuring that clients receive prompt responses to queries or complaints
• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
• Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops
• Preparing reports on client activities, such as summarizing results of surveys or summarizing client feedback
• Coordinating with other departments in the company to ensure that clients receive consistent and high quality service
• Responding to client inquiries via phone calls, emails, or letters to provide information about products or services offered by the company
• Collecting information about client needs and preferences to develop strategies for increasing sales opportunities
• Providing administrative support to executive management by performing tasks such as scheduling appointments and arranging conference calls;

Requirements

• diploma (Fresh graduates are welcome to apply)
• Experience working in client servicing, customer services or sales.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• good Communication skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• Empathy are essential in this customer service role.

Dynamic work environment which comes with an attractive remuneration package.

Interested applicants should send in their resume in word /pdf format with their CV (if any) and their expected salary.

Please upload your updated resume in MS Word format to:
[email protected]

Ron Manpower Solutions Pte Ltd | EA License No. 12C5134

Lim Ron | EA Reg No.: R1105594 | [email protected]

• Overall in charge of the CSO and CSA team (frontline team)

• Champion the front line image of the Company to customers.

• Ensure accountability and integrity operational readiness of frontline team

• Promote and enhance frontline team’s image and capability

• Develop the team to achieve excellent service level, productivity and efficiency

• Ensure compliance to company policies, financial, process and industrial standards

• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.

• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.

• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate

• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.

• Provide the point of escalation for team for any operational issues.

• Prepare reports & present recommendations to external stakeholders and management.

• Performs ad hoc duties as assigned by Supervisors

Requirements

• Min Diploma

• Possess excellent interpersonal, communication skills (written & vebal), customer centric mindset and problem solving ability

• Computer savy (MS Office, CRM system)

• Prior experience of at least 1-2 years in leading a team of customer service and general administration team in same or similar trade

• Possess strong leadership skills

Highlights:

Senior Field Service Engineer – Field Support & Automation

Responsibilities:

· Manage and resolve technical issues on equipment, process and software

· Perform installation / de-installation from layout to commission

· Trouble-shooting and customer support

· Perform continual improvement program, parts overhaul, preventive measures, modification and repair work on equipment

· Provide technical advices/solution and support to achieve better quality, productivity and cost objectives

· Liaise with customer for design conceptual and requirement

· Keep track of engineering changes, prepare and update machine operation manual all documentation

· Preparation of technical issue report

· Responsible for 24/7 on-call duty

Requirements:

· Min. Diploma in Mechatronics/Mechanical/Electrical

· Engineering/Semiconductor or its equivalent

· Good communications & organization skill

· PC relevant knowledge

· Self-motivated, responsible and team player

· Service job experience or customer facing experience preferred

· Own transport will be an advantage

Job Summary

The Customer Service Executive assists & support the Sales Manager in customer enquiry & sales transactions and Order fulfilment.

Job Responsibilities

· Attend to customer enquiries through email and phone, prompt reply/acknowledgement to customer and general sales matters.

· Prepare Quotations, Sales Order, Sub-contractor update report.

· Monitor and follow up on customers’ orders and RMA support.

· Sales support for the fulfilment of orders placed by customers.

· Ensure proper documentation records and filings

· Create and maintain customer records includes NDA, vendor & customer form, Credit Note form.

· Liaise with forwarder and vendor on shipment.

· Any other duties as assigned by supervisor

People Requirements

1. Diploma / ”O” Level / GCE “N” minimum requirement.

2. Experience in a sales support role will be an advantage.

3. Experience with Microsoft Dynamics 365 (Business Central) and MS. Office.

4. Able to work independently with minimal supervision

5. Great interpersonal and communication skills

6. Able to start work immediately is an added advantage

Job Description:

• To carry out schedule maintenance and attend breakdown service call for installed BMS/Security/ELV System
• To carry out A&A work
• To provide technical and engineering support
• To co-ordinate with relevant parties to ensure the work is carried smoothly
• Ad-hoc duties as assigned

Job Requirements:

• ITE/Diploma/Degree in Mechanical or Electrical/Electronics Engineering
• Candidates without experience will be considered
• Preferably with experience in one or more of the following fields:
• Building Management System/Building Automation System
• PLC System
• Security, Access Control, CCTV System

1.Perform scheduled maintenance for BMS / Security System / ELV System at the customer’s site

2.Troubleshoot and repair works on the equipment or system that has broken down

3.Carry out A&A works

4.Provide technical and engineering supports

5.To co-ordinate with relevant parties to ensure the works are carried out smoothly and in proper manners

6.Other ad-hoc duties as assigned

Job Requirements:

1.ITE / Diploma / Degree in Mechanical or Electrical or Electronics Engineering

2.Candidates without experience will be considered

3.Experience in one or more of the following fields will be an added advantage:

· Building Management System

· Building Automation System

· PLC System

· Security / Access Control / CCTV System

4.Able to work overtime when is necessary

5.Responsible and positive attitudes

Job Responsibilities:

• Assist in the daily operations for the call centre team.
• Coach and mentor Customer Relations Officers (CRO), providing guidance and support in handling challenging customer service issues effectively.
• Ensure CROs and Technicians are familiar with communication procedures, guidelines and policies.
• Identify customers’ needs, clarify information, and conduct necessary research to resolve issues, provide appropriate solutions and engage customer proactively.
• Analyse call centre data and prepare reports for management.
• Collaborate with SP Services regarding billing disputes, customer feedback and services failures to ensure timely resolution and customer satisfaction.
• Maintain a focus on meeting targeted service performance level and continuously work towards improvement.
• Evaluate the effectiveness and performance of CROs on annual basis, providing feedback and guidance for their development.
• Prepare work schedules to ensure sufficient manpower coverage.

Pre-requisites:

• Bachelor’s degree with a minimum of 3 years in customer service experience in a service industry, preferably Call Centres or Quality Service Management.
• Able to motivate teams to achieve service goals and contribute to management objectives through teamwork.
• Demonstrate the ability to multitask, priorities the things and manage time effectively.
• Self-starter and excellent team player
• Strong communication skills and customer focus.
• Proficient in MS Office and familiarity with CRM systems and practices will be an added advantage.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum Diploma in related fields
• 3 to 5 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Established since 1987, FotoHub is a group of companies with businesses in commercial printing, digital archiving, and a chain of 6 retail outlets that provide one-stop professional services in Digital Imaging & Printing. FotoHub provides a range of services from traditional photo printing & processing, large format printing, mass digitisation of images & records to online printing & digital asset management solutions.

Responsibilities:

· Lead, guide, and inspire a team of dedicated employees in providing unparalleled customer service, maintaining store aesthetics, and executing product promotions.

· To ensure monthly sales target is met

· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.

· Customer service oriented.

· You shall support the daily operations of our concept store which specialises in Foto related products, ideas, and services such as photo printing, digital imaging & conversion, self-help kiosks, gifts & souvenirs and e-commerce business

· Must be able to operate ‘Noritus GreenLab” printing machine.

· Possess good knowledge in digital imaging and PhotoShop editing software.

· Able to handle camera and lightings with good skill in taking ID photography

· Perform product merchandising, cashiering function & general housekeeping

Requirements

· Min. GCE 'N' / 'O' Levels or equivalent

· Min. 3 years of experience in related field

· 6 days including weekends and public holidays and able to work OT

· Able to work under stress and is customer’ centric

· Must be computer literate

· Location : Serangoon Central, Tampines Central

· Basic + Overtime + Allowances + Incentives

· Training provided