Total 1,927 service centre manager job vacancies in d03 queenstown tiong bahru

Job Highlights

Contract: 12 months

Working Location: Nearest to one-North MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Oversee the relationship with outsourced vendor, ensuring they meet agreed-upon service levels and deliverables.
• Monitor and ensure the delivery of high-quality services, aligning with established standards and objectives.
• Streamline processes and workflows within the operations, identifying opportunities for optimization.
• Act as a point of contact for escalations and complex issues, driving timely and effective resolution.
• Work with vendor to generate performance reports and conduct trend analysis to identify areas for improvement and proactive service enhancement.
• Assist in the management of the budget, tracking expenses and ensuring cost-effectiveness.
• Maintain up-to-date documentation of service processes, configurations, and operational procedures.
• Ensure the vendor complies with contract terms & conditions, and manage contract negotiations as needed.
• Collaborate with internal teams and vendor partners to align operations with broader IT and organizational goals.
• Drive a culture of continuous improvement within the service delivery, implementing best practices and enhancing service efficiency.

Job Requirements

• Only Singaporean can apply.
• Degree/ Diploma in Human Resource field or equivalent.
• Experience in service delivery operations and vendor management.
• Familiarity with ITIL framework and best practices for service management is advantageous.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

The Sales Operations Manager is responsible for the processes, tools, and technologies that support the Sales and Marketing teams of a company. These tools are often collectively referred to as Customer Relationship Management (CRM). As a Sales Operations Manager, your duties will range from providing guidance about market trends, to developing resources and tracking long term sales data for individual stores, as well as the entire domestic chain of stores.

Becoming a Sales Operations Manager will require an undergraduate degree in Business, Technology, Marketing, or a related field. You will also be required to have previous managerial experience and an understanding of business processes and products. Having previous experience working in a company will be valuable if you seek to become a Sales Operations Manager although it is not required.

Organization Description

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job Description

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Collaborate with educators, subject experts, policymakers, and other relevant professionals to develop quality curricula, instructional strategies and learning resources
• Review, update and make relevant revisions to the existing curriculum to ensure that the curricula and instructional design remain current and relevant
• Consult on curriculum development, material selection and alignment with MOE curriculum framework
• Work closely with MINDS entities to field-test and evaluate the implementation of the curriculum, pedagogy, and assessment across MINDS to ensure quality delivery across MINDS
• Support the implementation of the curriculum through staff training and development of quality teaching-learning resources
• Conduct feedback reviews with internal and external stakeholders to evaluate effectiveness of the curriculum and instructional design, and provide recommendations for improvement
• Take on administrative and project management duties and obligations responsibly as part of overall curriculum development and management.
• Train and/or facilitate training of staff in the use of curriculum materials to enhance teaching and the application of instructional techniques to achieve students/ clients learning
• Support teachers/ training staff in the understanding and application of educational and curriculum plans, strategies, and materials
• Work with teachers/ training staff to be able to develop educational/ training and transition goals
• Work with teachers/ training staff to develop the learning units that translate the domain curriculums into assessments and learning activities
• Plan, research and develop curriculum to support the review of curricula, improve the effectiveness of teaching and learning and explore strategies to overcome the challenges encountered by schools, students, and teachers
• Collect, organise and interpret statistical information related to curriculum development to help make sense of trends, practices and help guide decisions.
• Make recommendations about the methods and ways to obtain and analyze data to improve quality and the efficiency of data systems
• Work closely with the MINDS entities to support curricula innovation during the review and revision of the existing curriculum, pedagogy, and assessment

• A masters or degree in education, curriculum, educational technology, educational psychology, instructional design, communication or related field; a background in teaching and/or professional development, knowledge of current curricula models, instructional design frameworks and assessment methods

• At least 5 years of related and progressively more responsible or expansive work experience in a similar educational setting
• Experience in special needs and curriculum development
• Demonstrated experience in applied research and data analytics
• High level of written and oral communication skills with the ability to communicate with a range of stakeholders (e.g. teachers, training officers, AHPs and management)
• Experience in writing journal papers, technical reports, position papers and practice briefs with minimal guidance (Track record of publications is highly valued)

BGC Group is seeking a highly motivated and detail-oriented individual to join our team as a Talent Sourcing Manager. In this role, they will play a crucial part in researching, sourcing, attracting and engaging with talents or candidates across various industries.

Job Responsibilities

• Utilize various sourcing techniques to identify potential candidates through online platforms, databases, and professional networks.
• Develop and maintain talent maps for key industries, providing valuable insights into potential candidates and market trends.
• Work closely and collaborate with the recruitment team to understand specific client requirements, hiring needs and priorities to tailor talent maps accordingly.
• Employ creative methods to engage with potential candidates, including social media, networking events, and industry forums.
• Craft compelling and personalized messages to attract passive candidates, fostering relationships.
• Research and recommend new sourcing tools and techniques.
• Conduct market research on competitor landscapes and talent pools.
• Ensure a regular supply of candidates that meet client’s current and future demands
• Devise and implement innovative search and sourcing strategies to build pipelines of potential candidates for different sectors.
• Provide timely and relevant updates on research and talent sourcing activities, challenges, and successes.
• Continually research and identify new trends, practices, and technology that will support the recruitment business to stay up to date with industry standards.

Skills and Competencies

• Minimum Diploma/Bachelor’s degree
• 2 years in experience in talent sourcing, market mapping, or research roles within a recruitment agency or similar environment.
• Familiarity with various sourcing tools, social media platforms, and professional networks.
• Possess strong research skills and a passion for discovering top talent.
• Highly motivated and detail-oriented individual
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Analytical mindset with the ability to interpret data and trends.

Job Responsibilities

1. Creates press releases, presentations, product/services brochures, annual reports and product/corporate videos etc.

2. Manages media and stakeholders

3. Plans and co-ordinates public relations/marketing activities

4. Possesses good understanding of related industry trends

Qualifications & Requirements

1. Diploma/Degree in public relations, journalism, communications

2. Exceptional writing and communication skills

3. Preference is given to candidates with experience in public relations

4. Proficiency in MS office

Minimum Qualification Level

Diploma qualifications (e.g. NIE, SIM, LaSalle-SIA, NAFA)

Field of Study : Mass Communications/Public Relations/Journalism

Position Level: Executive

Minimum Years of Experience: 4-5 years

Employment Type: Full Time

JOB SUMMARY

Duties and Responsibilities

• The Duty Manager is the representative of Senior Management.
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
• Recognising department’s top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.
• Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.
• Develop and implement action plans based on results from the feedbacks given by associates
• To champion upsell and Marriott Rewards campaign
• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

Lobby Co-ordination

• The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific task, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of the Front Office Manager, The Briefing will be conducted by the Duty Manager.
• All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Supervision & Control

• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with Marriott Brand Policies.
• Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Ensure that the End of Day is completed correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office.
• The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
• Keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up.
• Ensure that all Front Office areas are clear, clean & tidy at all times.
• Ensure all Front Office Standards and Procedures in line with the Marriott Policies
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

Responsibility in terms of security

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

CANDIDATE PROFILE

Education and Experience

• Minimum O Level Certification
• Preferably 2-3 years experience in similar field
• Familar with Opera Software

Accounts Executive

Responsibilities:

• Handle full sets of accounts including AP, AR & Monthly Closing
• Attend to Auditors’ queries and furnish the necessary documents/reports for the annual audit
• Prepare quarterly GST returns
• Day to day operation

HR Executive

Responsibilities:

• Process payroll
• MOM work pass management
• Any other related and ad-hoc duties assigned

Requirements:

Skill and knowledge:

• Min 3 to 5 years of working experience in full set of account with good exposure to GST computation;
• Meticulous and organized;
• Knowledge of SQL Accounting Software will be an advantage.
• Able to multi-task and work independently

Others

• Working hours from 8.30am to 6pm;
• 5 days work week

We are a dynamic and reputable player in the retail sale of motor vehicles industry, committed to providing top-notch customer experiences and a wide range of quality vehicles. With a strong presence, we are expanding our team and seeking a highly motivated and results-driven Sales Manager to lead our sales department.

Key Responsibilities:

• Lead and motivate the sales team to achieve and exceed sales targets.
• Develop and implement effective sales strategies to drive business growth.
• Foster a positive and collaborative team environment.
• Ensure high levels of customer satisfaction through exceptional service.
• Build and maintain strong relationships with customers, vendors, and team members.
• Stay updated on industry trends and competitor activities.

Qualifications:

• Proven experience in sales management within the automotive industry.
• Strong leadership and team-building skills.
• In-depth knowledge of retail sale of motor vehicles.
• Excellent communication and interpersonal abilities.
• Results-driven with a focus on achieving and exceeding sales goals.

Job Description:

• Oversee the smooth operation of the clinics in providing patients with the following services:

a) Counter Services

• Registration and Queue Management System
• Billing and Payment Collections
• Scheduling of Follow-up Appointments

b) Clinic Services

• Performing patient care activities and services such as Eye
• Evaluation Tests, Instillation of Eye Drops and giving health advice to patients/family on basic eye care
• Liaise with doctors, nurses and internal departments on clarifications on patient matters
• Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination
• Conduct daily inventory checks on equipment and instruments
• Manpower and resource planning/allocation
• Prepare and analyse performance data and reports and initiate recommendation to improve the dept.’s key performance indicators (KPIs)
• Ensure compliance with policies, procedures and work instructions in all areas related to operations
• Provide assistance to staff on counter service

Staff Management and Training

• Translate clear achievable goals and learning roadmaps, aligned with organization’s strategic thrusts to staff
• Provide coaching and counselling and conduct appraisal for staff
• Ensure staff’s well-being is cared for and adequate staff engagement is achieved.
• Plan and coordinate staff development programs
• Gather feedbacks & learning points from staff and conduct meetings with respective teams/ clinics

Innovation

• Oversees and ensures seamless implementation of new or change in system and workflows
• Perform User Acceptance Test (UAT) for new or system enhancements with full impact analysis of current business/ workflows and develop milestones
• Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience
• Review processes, procedures and guidelines, work instructions and training manuals.

Project Management

• Develop project charter to ensure seamless execution of projects
• Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
• Oversee improvement initiatives, including engagement with critical stakeholders e.g. Clinic Services, Nursing, Allied Health etc.
• Develop new workflows, work instruction and training manuals

Job Requirements:

• At least a Diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry
• Critical thinker and self-directed
• Passionate about streamlining process to achieve operational efficiency and enhance patient experience
• Strong interpersonal, communication and teamwork skills
• Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.e, Service Operations

The Division of Supportive and Palliative Care is conducting research projects to improve health services for patients with cancer and other serious illnesses. The projects aim to develop, evaluate and implement novel models of healthcare service delivery for palliative care. You will perform a variety of activities under the supervision of the Principal Investigator (PI) and/or the PI’s designate:

1. Conduct literature reviews;

2. Screen and recruit patients/ research participants;

3. Conduct semi-structured interviews with patients/ research participants;

4. Attend to the administrative and logistic needs of research projects;

5. Assess patients for supportive and palliative care needs and manage any identified needs.

Requirements:

1. Bachelor Degree in Nursing or Diploma in Nursing or equivalent;

2. Recognized nursing qualification and registered with Singapore Nursing Board (SNB) with valid BCLS certificate;

3. At least 2 years of clinical nursing experience;

4. Strong interpersonal skill, able to interact and manage participants and clinicians at all levels;

5. Motivated, independent and hardworking individual with a keen interest to learn and gain experience in health services research.

Sennex, a leading commercial interior design & build contractor, is seeking a dynamic and personable individual to join our team as a Client Engagement Manager. At Sennex, we are dedicated to transforming spaces and creating inspiring environments which allow people to do their best work. If you are passionate about client relationships, have a keen eye for design, and thrive in a collaborative and innovative environment, we want to hear from you!

Position Overview:

As a Client Engagement Manager at Sennex, you will play a pivotal role in fostering and maintaining strong relationships with our clients. You will be responsible for understanding their needs, ensuring satisfaction with our services, and driving business growth through effective communication and collaboration. This role requires a combination of project management skills, design sensibility, and excellent interpersonal abilities.

Key Responsibilities:

Client Relationship Management: Cultivate and maintain positive relationships with clients throughout the project lifecycle.

Needs Assessment: Conduct thorough assessments of client requirements and preferences to align project goals with client expectations.

Communication: Serve as the primary point of contact between clients and our internal teams, ensuring clear and effective communication.

Project Coordination: Collaborate with project managers, designers, and other stakeholders to ensure seamless execution of projects.

Problem Solving: Address client concerns promptly and work to find creative solutions to challenges that may arise during projects.

Business Development: Identify opportunities for upselling and expansion of services to existing clients.

Qualifications:

Proven experience in client relationship management, preferably in the commercial interior design and build industry or allied industry.

Strong communication and interpersonal skills.

Project management experience is a plus as is facility maintenace .

Ability to understand and convey design concepts effectively.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Roles & Responsibilities:

1. Provide on-site field service technical support and troubleshooting at multiple customer locations
2. Collection of approved quotation amount from the customer upon job completion
3. Handle customer complaints and repairs
4. Check and ensure the required tools are available in the toolkit to start the necessary work for the day
5. Provide field fixes and quality feedback on products
6. Adhere to the defined processes and procedures of the service department
7. Prepare job cards for each job and get authorization from the service supervisor

Requirements:

1. NITEC or Diploma in Electrical or Mechanical Engineering
2. Candidates without qualifications but with relevant experience will be considered favourably
3. Salary will be commensurated with relevant experience
4. Training will be provided for junior technician
5. Consistently ensure the highest standards of customer service and experience
6. Self-motivated personality and a willing-to-learn attitude demonstrated excellent interpersonal skills and the ability to build rapport and relationships with end consumers
7. Possess a valid Class 3 driving license

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovation, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Job Scope:

Organizing visits for service, installation, repair, troubleshooting, and relocation.

• Commissioning and installing new equipment at customer locations.
• Dismantling and setting up equipment for demonstrations.
• Providing training to users for equipment familiarity.

Customer Interaction:

• Responding to service inquiries.
• Participating in user meetings.
• Committing to customer satisfaction and fostering a service-oriented team culture.

Service Administration:

• Preparing service quotations, contracts, reports, and invoices.
• Managing the procurement and distribution of spare parts from suppliers.
• Coordinating the delivery and collection of equipment for in-house repairs and new installations.
• Addressing outstanding debts with proactive measures.
• Returning faulty parts to vendors for analysis and testing.
• Supplying technical information and quality reports to the Principal.

Requirement

• Min. Diploma in engineering.
• 1-2 years’ service engineer working experience
• Prior experience with diagnostics imaging devices would be an advantage
• Independent and strong team player
• Training will be provided plus opportunity for factory training with certifications

Your main duties will include:

- Assist the Principal Investigator in clinical data management and coordination of clinical research for Geriatric Oncology (GO) team and Genitourinary (GU) Oncology team.

- Screen, recruit and follow-up with patients for consent and research procedures.

- Conduct questionnaire and perform geriatric assessment on patients.

- Maintain investigator site files and laboratory supplies, arrange blood sampling and delivery of study specimens.

- Facilitate team meetings and other adhoc administrative duties.

Requirements:

- Degree or Diploma in Biomedical Science/Health Science.

- Meticulous, fast and accurate.

- Good interpersonal and communication skills.

- Preferably bilingual as you may need to communicate with elderly patients.

- Experience in data management and clinical research will be an advantage.

Job Summary:

This is an exciting role for the right talent who is passionate about technology and being at the forefront of innovation to bring about greater value to our customers. You will work on security services with heavy emphasis on Smart Nation-type tech applications, cloud and industrial internet-of-things.

Our services are designed to be disruptive and go against the conventional security service norms. Therefore we require a dynamic sales talent with strong entrepreneurial spirit that can pass on their enthusiasm to change the mindset of our customers.

Having experience in security will be a bonus but it is not a mandatory requirement. Attitude and willingness to learn are more important qualities to us. Applicants with experience doing cold-calls and cold approach (e.g. insurance or property selling) are welcome to apply.

Job Responsibilities:

• Leads generation and opportunity development
• Contact and pitch to customers to achieve sales targets
• Build strong and long term customer relationship
• Management of key accounts
• Development of new sales from new or existing customers
• Collaborate with internal teams for solutions
• Ensure prompt pre and post sales experience of customers
• Bi-Monthly educational session with customer groups
• Meeting the performance KPIs

Job Requirements:

• 2 years experience in project sales
• Experience in handling sales to MINDEF accounts will be an advantage
• Good interpersonal skills
• Systematic approach to opportunity development
• Proven ability in developing new sales
• Good experience in current account management and negotiation
• Energetic, dynamic, independent and driven

The role:

Brand and Marketing Manager is someone who is driven and motivated by opportunity to create, manage and develop a brand. We are looking for someone who is not scared to push boundaries and take risks to redefine our product category. As a key member of the management team, he/she will be reporting and working closely with the Executive Director directly. This role is responsible for the development and management of a company's brand as well as to lead / guide and develop the marketing team.

To succeed in the role, the individual is expected and needs to be able to excel in the following areas:

• (BUILD / CORE ARCHITECTURE) Lead development of the brand book and marketing plan which will outline the core operating principles and guidelines and the subsequent execution of the strategy.
• (EXECUTION) Strategic marketing activities to establish the brand image and awareness according to the positioning strategy by building a roadmap for short- and long-term plan with consistent approach.
• (EXECUTION) Tactical marketing activities to create and amplify brand awareness for the brand to gain more footfall into stores with a strong focus on digital and in store activations.

You are/have

• The courage to create.
• Driven and motivated by the opportunity to create new brands and redefine product categories.
• Entrepreneurial Mindset – driving the most relevant and aligned value per dollar spent in marketing budget and manage teams productively.
• Organised and systematic in your management of work.
• Prefer working with smaller nimble effective teams and quicker decision-making environment.
• An effective leader who is able to lead, guide, nurture and build a strong team around him or her. Someone who would like to build positive and lasting relationships with all stakeholders in a way that benefits the brand and the group.
• An effervescent communicator, with the ability to impact and influence in a professional manner.
• A strong strategic thinker with the intellectual capacity to think laterally and create solutions to challenges.
• Want to be part of development and growth of Singaporean brand.
• Fundamentally as an individual believes that business can be force for good.

Responsibilities

• Brand Development: Develop brand guidelines and design new brand retail experience and product portfolio enhancements.
• Strategic Planning: Develop and implement comprehensive full year marketing plan/calendar aligned with the company's growth model to drive customer acquisition, retention, and brand visibility across all regions of operation.
• Team Leadership: Lead an agile and high-performing marketing team, fostering a culture of innovation, collaboration, and excellence.
• Brand Management: Define and strengthen brand identity, ensuring consistent messaging and brand guidelines across all marketing channels and touchpoints.
• Campaign Management:Lead multi-channel marketing campaigns that leverage traditional and digital channels, including social media, influencer marketing, content marketing, and partnerships, to reach target audiences and drive user engagement.
• Performance Measurement: Establish key performance indicators (KPIs) and track the effectiveness of marketing initiatives to continuously optimise campaigns based on data-driven insights.
• Stakeholder Management:Collaborate closely with internal teams to ensure alignment and coordination in executing marketing initiatives and achieving business objectives.
• Budget Management: Develop and manage the marketing budget, allocating resources effectively to maximize return on investment and drive cost-efficient marketing campaigns.

Requirements

• 6 – 10 years’ experience in brand or product marketing and/or business development preferably in the F&B, FMCG, retail or hospitality industries, (ideally in the B2C Retail space).
• Degree in Business/Marketing/ from a recognised university.
• Exceptional knowledge in marketing disciplines, specifically in market positioning, customer and business segmentation, go-to-market strategies, and brand management.
• Exceptional knowledge and passion in Branding, specifically the ability to create a brand identity for the brand (lead external agencies / internal resources independently once direction has been set).
• Solid track record in executing sophisticated brand or product launch programs across various offline and online channels that drive measurable business outcomes.
• Keen eye for design and aesthetics.
• Strong understanding of the Southeast Asian market, cultural nuances and regional consumer behaviour is a plus.
• Excellent written and verbal communication skills.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

As a Dosimetrist, you will be working with a multidisciplinary team of Radiation Oncologist, Medical Physicist, Radiation Therapist and Oncology Nurses within Division of Radiation Oncology to deliver the best care for patients undergoing Radiation Treatment.

Key Responsibilities

• Work closely with radiation oncology team to create high quality 3D conformal, IMRT, VMAT external beam treatment plans, and export approved plans to treatment R&V system in a timely manner.

• Participates in weekly audit meetings

• Review and establish treatment planning protocols and quality improvement projects.

• Provide teaching and continue education to students and junior members of department

• Perform any other duties as assigned by the Department

Job Responsibilities

• Bachelor Degree in Radiotherapy with 5 years’ experience in radiation therapy planning

• Proficient with 3DCRT, IMRT, VMAT external beam planning

• Experience on Eclipse TPS , Raystation and Mosaiq R&V system preferred.

• Certified Medical Dosimetrist (CMD) from the Medical Dosimetrist Certification Board (MDCB) in USA or Medical Physics Certification preferred

We are currently looking for a dynamic sensory scientist or R&D professional to work as a Qualitative Sensory Research Manager on exciting client innovation projects. We are looking for Qualitative Sensory Research Manager, in be based in Queenstown, Singapore.

About MMR...

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients - partnering with over 50% of the top 100 global food and drink brands.

Our team of over 700 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We boast a true global reach with offices in Wallingford (near Oxford), London, New York, Shanghai, Singapore, Mumbai, Sao Paulo, Cali (Colombia), Bangkok, Durban and Amsterdam.

What makes MMR special?

We are a "people first" company that prides itself on collaboration, honesty and mutual trust. Don't take our word for it though, check us out on Glassdoor. You'll see we're currently rated at 4.7 out of 5 as an employer destination and a massive 99% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It's a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

About our opportunities...

With this role, you will be working on all the portfolio of Sensory Qual methodologies we have developed at MMR for the last 15 years to help support our clients in designing ideal product and pack briefs to fit an idea / concept / positioning (being innovation or renovation), in understanding sensorially active characteristics during the consumption journey or in developing the complete guardrails for innovation working alongside our qual and brand consultant colleagues. You will therefore work across all MMR existing client teams and new ones too, which will provide a lot of variety in the product categories researched, as well as challenges. We are solution focused, so adaptability and quick thinking are crucial, especially in the current circumstances. Most of MMR’s work is food, drink and personal care related, so experience in these sectors is advantageous, to be able demonstrate relevant expertise to our clients.

All our Sensory Qual approaches use qualitative collaborative techniques, so consumer understanding and great client interaction are key to add value to the process. You will own the projects you work on and deliver them from proposal to debrief as well as be involved in business development initiatives to continue to grow our client base.

We conduct research all over the world, expect opportunities to travel and explore new countries when this is appropriate to do so again. Any foreign language skills are therefore advantageous.

As part of the wider Sensory Community of MMR, you will also be sharing your sensory knowledge and assessment skills across the business and be involved in selling and delivering exciting new ventures likes Sensory Playbooks!

The team you will join is a welcoming bunch of foodies that love nothing more than discover new things to try from all over the world that will offer keen support throughout.

• Energy and enthusiasm and willingness to get stuck in
• Strong passion for sensory research and innovation in Food, Beverage, Household or Personal Care
• Sensory moderation – candidates should be able to elicit detailed sensory vocabulary from trained panelists and transfer these moderation skills to working with clients / untrained consumers
• Sensory acuity– ability to articulate product sensory characteristics themselves and to provide clear argumentation / recommendation on product differences to support a product selection relevant to the project objectives
• Strong communication skills (fluent in written / spoken English is essential)
• Love to collaborate and work as a team, but can working independently too
• Ability to write engaging story led presentations and present with gravitas

MMR offers an open, diverse and non-hierarchical environment, where bespoke MMR Academy training is offered at every level. We also offer exciting secondment opportunities at our other global locations, as well as a selection of fantastic employee benefits.

MMR delivers a class leading set of marketing science tools and approaches, many of which are proprietary to MMR. We are endorsed by our global client base for our agility, technical expertise and willingness to adapt research solutions to directly focus on specific client challenges. We’ve built a reputation of providing innovative statistical analysis and techniques, coupled with optimal research design consultancy, that successfully delivers against our clients’ specific business objectives.

MMR is an Equal Opportunity employer.

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

You will be working in Division of Medical Oncology, Cancer Genetic Service and be part of a dynamic team to provide pre and post genetic testing counselling for patients referred for hereditary cancer syndromes.

Responsibilities

• Assess a family history to explain for possible hereditary syndromes, use validated risk models to calculate and provide advice in cancer risks, explanation on hereditary conditions and subsequent appropriate risk management during pre- counselling.
• Assist patients to understand and manage pre-test concerns such as ethical, social and legal implications of genetic tests
• Provide result interpretation and appropriate risk management recommendations, arrange and refer patients on to appropriate sub-specialities for management during post-counselling.
• Handle case management of patients by documenting patients visits, communication, tests and results efficiently with timely and well co-ordinated schedules for genetic tests with laboratories
• Collate and organise written, verbal communication, counselling details and genetic testing results in reports for Consultants.
• Provide genetic education and supervision for genetic trainees and medical professionals
• Participate and involved in research projects (quantitative or qualitative research) related to cancer genetics
• Perform duties assigned by the Head of Cancer Genetics Service

Requirements

• Master’s degree in Genetic Counselling (or equivalent)
• Experience working in a cancer genetics service preferred
• Strong analytical, written and verbal communication skills
• Able to work autonomously and good team player
• Demonstrate evidence-based decisiveness and possess empathy-driven counseling techniques.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Responsible for developing, managing and implementing all required procedures in accordance with client and project requirements, while in compliance with International / National / company / project standards.
• Lead the project on information model delivery such as models, drawings, federated models, reports, documents, CDE Management, RFI. Such leadership must be provided in vertical or horizontal construction.
• Manage and guide Digital Delivery team concluding members of different disciplines to create/develop Information Model in the project delivery phase.
• Manage and guide concurrent modeling and coordination process, and responsible for deploying this approach in the project level to reduce modeling errors and clashes in the project.
• Manage and guide the team to create project/discipline information model based on office and project guidelines.
• Manage and guide discipline coordinator, modeler, and team members to develop information model based on design markups, provided in different form and format such as, notes/sketches, DWFx, PDF, CAD, Images.
• Organized mindset and detail oriented to prioritize Information Model requirements quickly, develop and manage program accordingly and direct Digital Delivery Team.
• In case needed must be hands on to support the team in activities related to Information Model development.
• Responsible to produce and oversee projects drawings, in terms of quantity and quality.
• Plan production process and the framework required to deliver unique product towards project program.
• Manage and check that critical areas of the project are well presented, dimensioned, and described in drawings.
• Manage and coordinate model and drawings related matters with Document Controller.

Qualifications:

• Diploma or Bachelor's in Architecture / Structure / Mechanic / Hydraulic / Electrical / Civil or a related field.
• Knowledgeable with 10 years of experience in Digital Delivery procedures, execution, implementation, responsibilities, accountabilities, coordination, scope of works, deliverables, work breakdown structure.
• Good knowledge and background in Digital Delivery services such as Modeling, Production, Design Authoring, Design Review, Visualization, Clash Detection, Clash Resolution, 3D Coordination, Authority Submission, Quantity Estimation,
• Good Knowledge in Digital Delivery Standards such as, ISO, BSI, PAS, CIC UK, GSA, NCS and Local Authorities.
• Good Knowledge in National Codes Of Practice, Authorities submission and relevant roles and regulations of approval procedures.
• Good skills and background to understand and interpret required standards and contribute knowledge in the Project level.