Total 797 support analyst job vacancies in d10 ardmore bukit timah holland road tanglin

POSITION GENERAL DUTIES AND TASKS :
Skillset

- Up to 9 years of IT experience & 5+ Years on Hadoop and K8s Eco Systems

- Last 3 years of relevant experience in banking/financial services industry

- Demonstrable analytical skills with deep knowledge of Big Data Ecosystem in a Production Support Environment.

- Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka, Kudu, Flink, Ozone, Kafka and Streaming.

- Strong SQL, Python, Java and Unix shell scripting

- Incident, problem, and service Outage management experience is Plus.

- Good Communication and Articulation Skills



Roles/Responsibilities

- Strong in data engineering concepts and programming

- Experience in building and optimizing ‘big data’ data pipelines, architectures and data sets.

- Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

- Strong analytic skills related to working with unstructured datasets.

- Experience in supporting data transformation, data structures, metadata, dependency and workload management.

- Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

- Provide operational support and ensure SLI of Applications

- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

- Proactively Identify and Identify opportunities for preventive Maintenance

- Perform Administration & Optimization to achieve of Optimal System Performance

- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards

- Recommend Design and Operational Optimizations

- Respond on time to the queries raised by various business units

- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders

- Work with Project/Enhancement Teams to Review, Transition for Run Team

- Participate in Disaster Recovery and Business Continuity exercises

- Support relevant software/platform/database upgrade for the systems

- Knowledge of Troubleshooting Core Java, Python, Scala spark batch, API and streaming applications

- Support data APIs, data science ML applications running on Kubernetes platform.



Datawarehouse Support Engineer (EDW)

The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the EDW.



Roles/Responsibilities

- Responsible to provide BAU support for Enterprise Datawarehouse

- Responsible to provide operational support and ensure SLI of system availability, batch deliverables

- Respond on time to the queries raised by various business units

- Provide timely updates regarding production status and progress of issue resolution

- Fine tune applications and systems for high performance and higher volume throughput

- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

- Perform impact analysis of enhancements/projects that will impact supported systems

- Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

- Support relevant software/platform/database upgrade for the systems

- Work with delivery team for smooth transition from projects/enhancements to BAU Mode

- Incident, problem, and service outage management experience

- Participate in Disaster Recovery and Business Continuity exercises

- Able to support relevant software/platform/database upgrade for the systems

- Server Performance, capacity, utilization monitoring and Health monitoring

- Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes

- At least 3+ years of relevant experience in banking/financial services industry

- Experience with Teradata FSLDM and data mapping

- Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

- Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

- Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

- Experience in Performance Tuning on Teradata or other MPP data pipeline

- Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka is a plus

Job Summary:

The ideal candidate will ensure the smooth functioning of production systems, troubleshoot complex issues, and collaborate with cross-functional teams to optimize processes and enhance operational efficiency.

Key Responsibilities:

• Monitor and ensure optimal service levels for day-to-day production support.

• Develop and maintain scripts (Shell, Python) for system monitoring, troubleshooting, and maintenance.

• Collaborate with third-party vendors and internal support teams to deliver a seamless support model.

• Use Elasticsearch for logging, monitoring, and analysing system services.

• Assist in CI/CD pipeline operations and support deployment processes adhering to best practices.

• Take ownership of high-severity issues, provide timely resolutions, and engage in root cause analysis (RCA).

• Proactively identify and implement pre-emptive solutions for production stability.

• Communicate effectively across business units and support teams.

Technical Skills:

• Hands-on experience with OpenShift, MariaDB, MongoDB, or similar platforms.
• Familiarity with AWS, VPC, and containerization tools.
• Proficiency in Linux architecture and shell scripting.
• Competence in SQL for troubleshooting and system analysis.

Your Mission: As our Lead Finance Analyst is based in Singapore reporting to the Director, Corporate FP&A, your role will be pivotal your role will be essential in the company’s annual operating plan, financial quarterly forecast and cost roadmap review, actual reporting vs. plan variance analysis and projects. Also, will be involved in the consolidation of the Corporate financial, key performance index (KPIs) and perform as a stage gate to ensure all the Division’s operating expenditure is incurred according to the allocated budget.

Make Your Mark: How You Will Drive Change:

• Analyze and report actual results, prepare budgets and forecasts, and coordinate the consolidation of the strategic planning process.
• Develop financial models to support strategic and growth initiatives, influence business decisions through scenario planning, and partner with business leaders for ad hoc analyses.
• Present financial results and reporting packages to the executives and senior finance management, while operating within a matrixed organization.
• Drive improvements in profitability and cash flow and collaborate closely with assigned business / stakeholders for a seamless budgeting process.
• Identify gaps and create resolution options, recommending best-in-class practices for effective budgeting process improvements.
• Provide FP&A support for annual budgeting and BOQ process, consolidation of Opex Report, headcount movements and report maintenance, and spending variance analysis.
• Engage in cost reduction programs/ initiatives.

Your Toolkit: Skills That Make a Difference

Essential for your Success:

We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway! Your experience is more than just a list of technical skills.

• Bachelor's degree required, preferably in Accounting; CPA license is a plus.
• Minimum 5 years of working experience in the related field for this position
• Strong analytical and problem-solving skills
• Effective written, verbal communication skills
• Ability to work independently and as a team member with excellent interpersonal skills
• High level of proficiency with Microsoft Excel, preferably with ERP experience.

Life at Maxeon: Beyond the Job

At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work-life balance is prioritized. We understand that our employees are our greatest asset, and we strive to support them both professionally and personally. Here’s what you can expect when you join our team: Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work-Life Harmony & Innovative Environment.

We are looking for a self-motivated actuarial student who are enthusiastic in gaining exposure in reinsurance pricing activities for APAC ex. China markets, operations of various functions outside of reinsurance pricing such as Valuation & Risk Management.

About the Role

• Take part in implementation of relevant strategic pricing / product priorities for APAC ex. China markets.
• Assist in driving for continuous improvement in process optimization
• Provide pricing support to local teams, including quotation & financial solutions delivery, forward looking pricing techniques development, new product development consultancy, etc.
• Assist the improvement of actuarial feedback loops across various functions e.g. Risk Management, Steering & Portfolio Monitoring and Valuation.

About the Team

Life & Health Pricing Office APAC ex. China is an exciting regional team covering pricing operations of multiple countries in Asia with team members coming from various countries. We work very closely with wide range of functional teams including pricing community, risk management, valuation within APAC ex. China and other global functions to enable our L&H business.

About You

We are looking for an open-minded and enthusiastic team player who can constructively and respectfully engage in challenging conversations. To be successful, you need to have strong technical analytical skills and communication & negotiation skills to manage various stakeholders expectations

• 3+ years' actuarial experience with strong technical understanding of L&H re/insurance
• In good actuarial examination progress of a recognized actuarial body (SOA/CAS/IOA/FOA/FIA or equivalent)
• Proficiency in Microsoft Excel, R/Python or any other coding language
• Able to summarize & communicate complex technical detail with non-experts
• Good knowledge in multiple markets insurance products within Asia is preferable

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Scope of work:

• To attend to enquiries including walk-in, call-in and follow up with customers’ enquiries;
• To attend and keep a record of sick/injured students;
• To manage incoming and outgoing mails
• To assist in receiving and distribution of goods;
• To assist in filing, recording of lost-and-found items and perform other ad-hoc and simple administrative duties as and when necessary

Qualifications, Skill & Experience

• ‘N’ / ‘O’ Level;
• Is able to speak English and Mandarin;
• Possess a pleasant personality and ability to provide front desk services including phone enquiries;
• Able to use Microsoft Office software applications;
• Should preferably have similar working experience in a school environment.

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

Personnel to be deployed at the following hours:

Mondays to Fridays: 7:30am to 5:00pm, inclusive of one (1) hour lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Support Interactive Panel Set up
• Any other task assign by Superior

About Validus

Founded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand and Vietnam.

We’re on a mission to drive financial inclusion and prosperity for small businesses by leveraging data, AI and strategic partnerships to drive growth financing to under-served SMEs. To date, we have disbursed over USD 3.7 billion in loans to small businesses across the region. Validus is backed by top-tier VCs and strategic investors including leading banks from Japan and Korea.

In recognition of our innovation and contribution towards SME lending transformation, Validus has won several notable accolades, including 1st place (Singapore Financial Institution), 1st runner-up (Singapore FinTech), SFF Global Fintech Leader, Top 10 FinTech Leaders Awards, LinkedIn Top 15 Startups in Singapore, and more.

Job Description

● Ensure the smooth and effective running of company IT infrastructure which includes IT assets (laptops, desktops), wifi infrastructure, projectors, display screens, telephone lines etc.

● Perform installation, maintenance, and management of all computer hardware, software, workstation and printers.

● Maintain documentation on IT assets (inventor), subscriptions and licences

● GSuite management, IT contracts management and maintenance

● Housekeeping of asset conditions, asset user assignments

● Handle troubleshooting of IT problems, Gsuite account access and management

● To invoke problem escalation process to next level of support, engage vendors for assets servicing

Job Requirements

● Diploma or degree in Computer Sciences, Information Technology, or a related field

● Strong analytical and troubleshooting skills

● Has initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment

● Good interpersonal skills to interact effectively at all levels

● Good communication skills in English

MW IT Pte Ltd is one of the best System Integrator company in Singapore. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

What we do:

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Desktop Support to be part of our diverse team of talent here at MW IT!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities:

* Provide Desktop Support services to users.

* This entails receiving, prioritizing, documenting, and actively addressing end-user help requests, as well as escalating incidents when necessary to uphold customer satisfaction and meet SLA expectations.

* Conduct troubleshooting for issues encountered by users.

* Carry out asset inventories.

* Facilitate technical escalations to third-party vendors or resolver groups when appropriate.

* Update incident records.

* Create and revise work instructions as needed.

* Document standards and procedures where applicable.

A little about you:

* Minimum ITE/Diploma graduate with at least one year of experience in desktop support.

* At least one year of experience with Microsoft Windows 10 and Microsoft Office 365.

* Proficient in spoken and written English.

* Hold at least one of the following certifications or their equivalents:

* Demonstrate knowledge in supporting workstations and related components.

* Strong verbal and written communication skills.

* Excellent coordination abilities.

* Capacity to prioritize tasks effectively and work with a sense of urgency.

* Communicate effectively with colleagues and management.

About MW IT Pte Ltd:

We aspire to create the extraordinary and impact millions of people every day.

We believe in establishing a talent-led delivery model that empowers our best individuals to lead, supported by the appropriate structure, processes, and tools to ensure the delivery of top-quality services to our clients.

We are committed to investing in your growth!

Exceptional achievements are seldom accomplished in isolation; therefore, we are committed to fostering a collaborative work environment that unites individuals with diverse skills and talents.

Senior Software Quality Analyst (Contract)

Salary : $5000 to $10000

Job Description & Requirements

· Develop and maintain automated test framework on Java

· Expertise in Test lifecycle including Requirement Analysis, Identifying Test Scope,Designing Test cases,Executing Test cases, and tracking defects till closure

· Have worked in Agile project models

· Familiar and equipped with agile testing experience in scrum-based/Kanban based projects.

· Experience in scrum ceremonies like backlog grooming and refinement, sprint planning, daily scrum, sprint review, sprint retrospective etc

Requirements:

· QA analyst with minimum of 7 years’ experience in test automation preferable in financial services domain

· Good to have knowledge and experience in Equities or Derivatives trading

· Testing experience with Industry standard APIs used in Financial Services domain (e.g. Financial Information eXchange (FIX), FIXML, REST)

· Experience in test automation framework using BDD framework with Cucumber & TestNG

· Experience on Selenium Web Driver, Postman(API Testing)

· Experience on Build and Configuration Tools like MAVEN

· Experience on CI/CD Tools like Jenkins and version control via BitBucket or GitHub

· Good understanding of Java Libraries - REST Assured

· Have used IDEs like IntelliJ and Eclipse

· Programming Languages - Core Java

· Working knowledge of proprietary or industry standard tools such as Tricentis Tosca, VeriFIX, is a plus.

· Able to guide and mentor junior test resources

· Ability to communicate clearly both in writing and verbally

· Excellent stakeholder management skills to engage across various departments such as Technology,Operations and Business

· Team player with a collaborative mind-set

Job Summary:

We are seeking an experienced Senior Technology Business Analyst with a strong background in investment/banking applications. The successful candidate will work on complex IT projects, including system integrations and data migrations, collaborating closely with stakeholders, development teams and other business analysts to deliver effective solutions. This role requires a deep understanding of financial systems, data analysis and technology-based business analysis, along with exceptional communication and leadership skills.

Key Responsibilities:

• Lead and manage complex IT projects, ensuring effective system integrations and seamless data migrations.
• Collaborate with senior business stakeholders and development teams to define, analyze, and document business requirements.
• Develop comprehensive Business Requirement Documents (BRD), Functional Specification Documents (FSD), use cases in Gherkin format, and other visual modeling and process documentation.
• Analyze, interpret, and validate data requirements, ensuring alignment with business needs and investment/banking industry standards.
• Utilize expertise in ETL processes, SQL, and APIs to facilitate data extraction, transformation, and integration tasks.
• Identify patterns and develop models for data analysis and reporting needs.
• Oversee and support product management activities within an Agile framework, prioritizing deliverables and maintaining a strong delivery focus.
• Act as a bridge between IT and business teams, ensuring all technical solutions align with business requirements and strategic objectives.
• Maintain a continuous improvement mindset, enhancing workflows, UI/UX, and adhering to software engineering best practices.

Requirements:

• Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
• 8 to 10 years of experience in technology business analysis or software development, particularly within the investment/banking applications domain.
• Proven experience overseeing complex IT projects with an emphasis on system integrations and data migrations.
• Strong analytical, critical thinking, and problem-solving skills, with a detail-oriented approach.
• Demonstrated expertise in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High proficiency with ETL processes, SQL, API integrations, and data analysis.
• Solid knowledge of Product Management and Agile Methodology, with a strong delivery and result-oriented focus.
• Ability to manage and influence teams, with excellent interpersonal and communication skills.
• In-depth understanding of financial applications, workflows, UI/UX principles, database design, and software engineering best practices.
• Knowledge of the investment business domain is essential.

Intellimaticz Pte Ltd

Role: Infinity Business Analyst

Job Requisition Number: JR39362 JR39363

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Key Skills: Business Analysis

Job Objectives

Business Analyst for corporate internet banking

Key Responsibilities

· Requirements Analysis & Elicitation

· Responsible to identify and define detailed functional specifications based on the business requirements document

· Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

· Monitor and manage risks /issues related to requirements and scope-creep

· Team Collaboration

· Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.

· Assist in translating business requirements into test scenarios.

· Facilitate / provide “Train-the-Trainer” on application enhancements

· Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

· Testing & Scope Management

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Perform impact assessment and estimation for Project Change Request

· Good knowledge in financial services policies, procedures, products and industry practices.

· Strong negotiation skills

· Good team player with excellent interpersonal and communication skills

· Strong working knowledge of relevant applications and development life cycles

Key Requirements:

Mandatory is:

· Experience in Business Analysis. 8-10 years

· Experience in Digital Channels and in transaction banking. 5 years+

· Understanding of Technology but no need to have coding experience

· Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories

· Agile product development experience

Nice to have is:

· Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)

· Knowledge of features offered by competitors such as DBS / Citibank etc

· Knowledge of Technology trends eg. how does a digital bank approach digital channels

· API /SWIFT experience

Personal Qualities:

· Articulate well. Clarity in analyzing and writing business requirements

· Not an order taker, able to push back complex build needs and offer alternate solutions

· A great team player. Collaborate and communicate well with the other BAs

· Strong analytical and problem solving skills

· Strong presentation and meeting skills

· Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines

· Highly resourceful and self-motivated

MUST HAVE: Hands-on experience as in has written user stories and please state # of stories written (approximate)

Here are the keywords you could refer to when reviewing suitability of the profiles:-

Generic skills:

Channels

Wholesale/ Corporate Internet Banking

Agile

Write/Create User Stories

User Journeys

Design Thinking

Customer Experience

Business Requirements

Domain Knowledge specific for Project 1 – Payment

Swift Payment / Telegraphic Transfer

MT/MX

CBPR+

ISO 20022

Data Migration

Domain Knowledge specific for Project 2 – Online Fraud

Fraud Prevention / Monitoring /Management

Fraud Detection

Payment Fraud

Scams

Scam Analysis

Please forward your resume in MS word format to [email protected]

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Sales Support

Xin Yuan Fei Edu Hub is looking for Sales Support to support the Sales team and assist potential clients in addressing and resolving any concerns they may have.

Job Description:

• Respond to enquiries (Wechat, telephone, email & walk-in) providing advice when necessary to prospective clients, ensuring that the Company provides all applicant with the relevant and accurate information.
• Attend to agents/parents to promote and market Company services, establish sales network and develop sales strategies.
• Assist students/parents on administrative matters relating to student admission to school (MoE or International)
• Accompany clients to statutory board, student admission requirements, etc.
• Plan & participating in visitation to schools by prospective clients including school staff liaison and relating matters
• Attend briefing/ subject sharing/ training sessions as mandated by the Company and/or its related corporations
• Assisting in other ad-hoc duties if required

Requirements:

• Diploma or Bachelor’s Degree holder with an interest in the education industry
• Proficient in Microsoft Office
• Excellent communication & interpersonal skills
• Ability to engage with customers via various channels
• Ability to engage and work as a team
• Bilingual in English & Mandarin to liaise with Chinese clients who can converse in Mandarin only

Our client is a leading shipping line owning assets including containers looking for someone with prior container optimising experience with another shipping company in the past. This will be based in their regional headquarters in Singapore.

Roles and Responsibilities

• Manage range of tasks relating to container lease payment for both payable and receivable
• Monitor and troubleshoot lease invoice process automation, check on and resolve any invoice discrepancies with stakeholders
• Process DV invoices of total loss container and conduct ad-hoc credit/debit adjustments as required
• Manage container total loss and revival in line with SOP
• Perform detailed evaluation on total loss request received from regional/local office
• Follow up with respective offices on TPB collection status and approve total loss request
• Evaluate requests and manage total loss revival process in liaison with stakeholders
• Manage container sale/disposal activity by executing sales process and promoting sales to meet scale adjustment target
• Handle bidding/negotiation with buyers and evaluate buyers' offers
• Participate in process automation and system improvement
• Handle other ad-hoc tasks as assigned

Requirements

• Bachelor's Degree or Diploma in relevant field of study
• Proficiency in Google Workplace software and Microsoft Office software
• Strong interpersonal, communication and presentation skills, to work effectively across departments and cultures
• Highly organized, adaptable and effective team player, with attention to detail and the ability to multi-task
• Strong data analysis skills, able to troubleshoot and identify areas for improvement in business processes
• Open to learn and apply new technologies and methodologies
• Proficiency in data management software such as Tableau and Looker preferred
• Candidates with liner shipping experience in billing settlement and container inventory control/operations preferred

Job Summary:

As an SAP-HR Functional Analyst, you will be part of our IT functional team, supporting and enhancing our SAP HR system to meet the business's evolving needs. You will receive training and exposure to SAP HR functionalities, focusing on testing, troubleshooting, and creating training materials. Additionally, you will work alongside our team on system investigations, issue resolution, and implementing system changes based on project requests. This role offers a comprehensive learning experience, from technical troubleshooting to solution design.

Key Responsibilities

SAP HR System Support and Testing: Learn the functional use of the SAP HR system and perform IT testing of various functionalities. Ensure system functionality aligns with business requirements and troubleshoot issues as they arise.

Training Material Development: Use SAP Enable Now to create and update training materials for end-users. Work with the functional team to develop resources that support ongoing SAP HR training needs.

System Investigation and Troubleshooting: Assist in investigating and diagnosing reported issues within the SAP HR system. Shadow team members to understand the process of problem identification, impact assessment, and solutioning.

System Change Implementation: Participate in the project's Change Request (CR) process for SAP HR system modifications. Learn how to implement, document, and test changes under supervision. Assist in solution design tasks, gaining experience in designing system configurations and functional specifications.

Qualifications and Skills Required

Educational Background: Bachelor's degree or diploma in IT, Computer Science, or related field. Strong academic performance, particularly in IT and technical modules.

Technical Skills:

SAP HR Module: Prior exposure to SAP HR is beneficial, though not mandatory.

Programming Knowledge: Practical experience with programming languages and SQL is advantageous.

Additional Competencies:

• Strong analytical and problem-solving skills.
• Ability to work collaboratively within a team.
• Excellent written and verbal communication skills, especially in documentation and training material creation.
• Key Attributes for Success
• Eagerness to learn and grow in SAP HR and IT functional roles.
• Ability to adapt to new tools, processes, and responsibilities as project needs evolve.
• Attention to detail and commitment to delivering high-quality work, especially in system testing and documentation.

Are you a Senior Data Analyst with a proven track record of delivering clear business impact through data? We’ve been looking for you!

The data team at Kape is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.

In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, supporting top-performing departments including software development, engineering, product, marketing, content, and people management.

What you’ll be doing

As a Senior Operations Data Analyst, you will:

• Act as a strategic partner in Product Operations to grow the extent of data-driven planning and decision making. Product Operations watches over our service platforms and infrastructure, ensuring our services are working reliably and seamlessly for our customers.
• Lead complex projects to turn data into insights, predictions, and actionable recommendations, delivering clear business value to our cross functional teams in their business challenges.
• Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboards.
• Collaborate with Data Engineers and Analytics Engineers to define requirements and standards for data pipelines and transformations, aligning with broader requirements.
• Drive quality and consistency, setting solid standards for the team

Who we’re looking for

If this sounds like you, please get in touch!

• Are passionate about data and using it to influence business decisions.
• Have 4+ years of experience in a Data Analyst / Business Intelligence Analyst role.
• Adept at integrating with the business to truly understand their business challenges, defining how data can help and integrating it at the earliest opportunity to increase data driven decision making.
• Have a track record of delivering clear business value from data through fit for purpose and actionable insights.
• Are an excellent communicator and use storytelling to bring insights to life and make connections on the business level.
• Have outstanding analytical skills - from unearthing valuable insights through querying data to creating compelling visualisations for ease of understanding.
• Proficient with querying languages such as SQL, and visualization tools such as Tableau/Power BI
• Are organized and able to lead complex projects with multiple user stories and dependencies.
• Seek a fast-paced environment where you will make an instant impact.
• Want to work alongside other intelligent and passionate people.

Nice to have, but not required

• Data science experience (e.g. experimentation, predictive analytics, machine learning).
• Training / mentoring experience relating to data: Can be with team members or across business units and their data use.
• You are comfortable talking technology and communicating with developers on technical topics.
• Understanding of operational metrics such as connection statistics, server telemetry, bandwidth utilization, and more
• Experience with Operations Monitoring tools such as Grafana, InfluxDB

Business Analyst Responsibilities

We are looking for a methodical business analyst to build strong market intelligent data, mapping to business growth opportunity segments, survey customer preferences and statistical data in order to support top managers for their decision making process regarding business opportunities identity, competitions, product offerings, market segments focus, prices and promotions.

The successful business analyst will be able to analyze autonomously qualitative data, trends, strategies and competition aiming at increasing competitiveness & business growth opportunities.

Responsibilities

• Identify business growth opportunities via strong market research capabilities, intelligent and methodologies to suggest business directions or changes to senior management using analytics to support the recommendations. Actively participate in the implementation of approved changes

• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

• Conduct insightful, ad hoc analyses to investigate ongoing or one-time business operational issues

• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning

• Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making

• Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific business initiatives, as required and presents findings of studies to top managers

• Prepare technical reports by collecting, analyzing and summarizing information and trends

• Collecting data on customers, consumers, competitors and market place and consolidating information into actionable items, reports and presentations

• Understanding business objectives and designing surveys to discover prospective customers’ preferences

• Compiling and analyzing statistical data using modern and traditional methods to collect it

• Collect data on customers, consumers, competitors and market place and consolidate information into actionable items, reports and presentations

• Understand business objectives and design surveys to discover prospective customers’ preferences

• Compile and analyze statistical data using modern and traditional methods to collect it

• Perform valid and reliable market research SWOT analysis

• Interpret data, formulate reports and make recommendations

• Use online market research and catalogue findings to databases

• Provide competitive analysis on various market segment product offerings, identify market trends, pricing/business models, sales and methods of operation

• Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct

• Remain fully informed on market trends, other parties researches and implement best practices

• Validate resource requirements and develop cost estimate models

• Understand and communicate the financial and operational impact of any changes

Requirements

· Proven market research analysis experience

· Strong business sense, strategic & logic

· Ability to interpret large amounts of data and to multi-task

· Strong communication and presentation skills

· Excellent knowledge of statistical packages , databases and MS Office

· Search engines, web analytics and business research tools acumen

· Adequate knowledge of data collection methods (polls, focus groups, surveys etc)

· Working knowledge of data warehousing, modelling and mining

· Strong analytical and critical thinking

· BS degree in Statistics, Business, Marketing or related field

· Detail oriented, analytical and inquisitive

· Ability to work independently and with others

· Extremely organized with strong time-management skills

Business Analyst top skills & proficiencies:

· Strategic & Big Picture Thinking

· Strong Business Sense

· Strong Analysis skills

· Work Well Under Pressure

· Communication

· Problem Solving

· Critical Thinking

· Relationship Building

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Finance and Procurement
  • Maintain governance of procurement and finance policies to ensure compliance and operational efficiency.
  • Manage the procurement process, including collaborating with project managers to request proposals, facilitate tender evaluations, appoint vendors, create purchase orders (POJs), and manage contracts.
  • Reconcile invoices with corresponding purchase orders and resolve any discrepancies or issues promptly.
  • Prepare and maintain accurate and up-to-date financial records.
  • Support and prepare budget forecast reports and budget phasing reports.
• HR and Administration
  • Manage all HR-related matters, including the recruitment, onboarding, and offboarding.
  • Organise team engagement initiatives to foster a positive working environment.
  • Maintain L&D training record and manage the welfare fund.
  • Maintain and manage the team's SharePoint site, ensuring efficient knowledge sharing and proper record-keeping.
  • Provide secretarial support, including coordinating meetings, preparing meeting notices and minutes, and disseminating documents as required.
  • Handle fixed asset management, including maintaining a list of assets, conducting biannual asset verification, and coordinating laptop replacements/updates with IITS.
  • Assist with the SMU Shop's annual stock-taking exercise.
• Brand & Marketing
  • Provide operational support for brand and marketing-related activities, such as granting access to the brand portal and ensuring smooth brand management operations.
  • Provide support in brand compliance requests.
  • Support the OCCM's Data Protection Officer (DPO) in relation to data protection practices within the CM function.
  • Assist in events organised by OCCM (e.g., Patron's Day, PDLS, HRH, PSOUs, CD, Commencement, etc.).

• Bachelor's degree in Business Administration, Marketing, or related fields.
• At least 6 years of relevant work experience.
• Familiar with procurement processes, contract management, and tendering procedures.
• Good knowledge of financial management, budgeting, and reporting processes.
• Understanding of branding and marketing principles e.g. brand consistency, content management and campaign execution.
• Strong organisational and time-management skills.
• Strong verbal and written communication skills to liaise with internal stakeholders (e.g. Procurement, Finance, HR, IITS) and external vendors.
• Meticulous with good financial acumen.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), SharePoint, and familiarity with financial systems and procurement tools such as SAP, Prophix, Ariba, etc.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Key Responsibilities:

• Provide both on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Manage and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment.
• Perform regular system and network monitoring to ensure uptime, stability, and security.
• Document technical processes and prepare detailed reports on technical incidents.
• Travel between customer locations as required to provide on-site support and troubleshooting.
• Participate in client platform implementation or upgrade projects as assigned.
• Follow up with vendors for hardware replacements and maintenance.

Requirements:

• Proven experience in end-user computing (EUC) support and network administration.
• Strong knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with networking technologies (LAN, WAN, VPN) and troubleshooting tools.
• Hands-on experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
• Excellent problem-solving skills with the ability to work independently and manage multiple tasks.
• Strong communication skills and the ability to document processes and technical issues clearly.
• A proactive, independent, and results-oriented approach with a "can-do" attitude.
• Willingness to travel to customer sites as required.

Preferred Qualifications:

• Experience in hardware lifecycle management, including vendor coordination for replacements.
• Certifications in relevant IT/networking fields (CompTIA Network+, CCNA, etc.) are a plus.

Key Responsibilities:

• Coordinate the full lifecycle of events from brief to reconciliation.
• Source venues, negotiate contracts, and manage logistics.
• Plan and manage event budgets, ensuring financial accuracy and timely reconciliation.
• Communicate effectively with stakeholders and vendors, ensuring high service quality.
• Oversee event operations and provide on-site support when necessary.
• Maintain strong relationships with third-party vendors and service providers.
• Utilize event management tools and software (e.g., SharePoint, Cvent) for efficient planning and reporting.
• Implement company policies and ensure compliance throughout the event process.
• Continuously seek process improvements and best practices in event management.

Qualifications:

• Proven experience in event management, preferably in the hotel/catering or corporate environment.
• Strong financial acumen, including budget planning and financial reporting.
• Excellent customer service and stakeholder relationship management skills.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) and event-specific tools.
• Strong problem-solving, critical thinking, and multitasking abilities.
• Knowledge of Singapore’s restaurant, venue, and supplier landscape is a plus.
• Project management skills and experience with continuous improvement methodologies are advantageous.

Key Attributes:

• Detail-oriented with excellent time management skills.
• Professional, discreet, and able to adapt to dynamic environments.
• Willing to take ownership and provide hands-on support as needed.

Job Summary:

We are seeking a skilled PEGA Developer to join our team. The ideal candidate will have hands-on experience with PEGA (PRPC) and the Care Management Framework, with a strong understanding of executing project releases through the complete SDLC lifecycle.

Responsibilities:

• Collaborate with the project team to understand project requirements and translate them into application features.
• Set specifications for new applications and ensure their development aligns with business needs.
• Troubleshoot and debug applications to resolve issues effectively.
• Evaluate existing applications for reprogramming, updates, and feature enhancements.
• Work closely with business process owners and SMEs to gather high-level user requirements.
• Define metrics and performance goals for business processes in coordination with project managers and architects.
• Support the transition of requirements and use cases into functional solutions.

Requirements:

• Basic experience with PEGA PRPC BPM platform.
• PEGA Certified System Architect (CSA) certification preferred.
• Knowledge of Care Management Framework in PEGA is a plus.
• Strong troubleshooting and debugging skills.
• Familiarity with the SDLC lifecycle and Agile methodologies.

Preferred Qualifications:

• PEGA Certification (CSA or higher).
• Experience in evaluating and enhancing application performance.

Are you organized, detail-oriented, and ready to support a dynamic team? As part of our team, you’ll play a key role in ensuring smooth administrative operations and supporting our training processes. Your responsibilities will include:

• Managing essential documentation and administrative tasks.
• Coordinating trainer schedules, assisting with audits, and uploading examination results on our online portal.
• Tackling a variety of additional administrative tasks as assigned by your supervisor, keeping every day fresh and engaging.

Job Requirements

We’re looking for someone who brings:

• A minimum qualification of GCE 'N' Level or higher.
• Strong MS Office skills to get things done efficiently.
• Experience in purchasing (this is a plus!).

If you're proactive and enjoy working in a supportive role, we’d love to hear from you!

OVERVIEW:

Sportradar is the leading global provider of sports betting and sports entertainment products and services. Since 2001, we have occupied a unique position at the intersection of the sports, media and betting industries; providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business.

THE CHALLENGE

• Provide administrative support to the sales team by creating and managing sales opportunities.
• Assist in the preparation and follow-up of sales contracts.
• Collaborate with the sales team to develop and maintain customer relationships.
• Handle customer inquiries and provide product information.
• Coordinate with other departments such as products, finance, compliance and technical support to ensure smooth sales processes.
• Stay updated on product knowledge and industry trends to provide effective support to the sales team.

YOUR PROFILE

• Excellent proficiency in spoken and written English and Chinese.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Excellent organizational and time-management abilities.
• Ability to work effectively in a fast-paced environment and multitask.
• Attention to detail and problem-solving skills.

Role:Applications Support

JD:

• Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
• Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
• Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
• Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
• Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
• Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
• Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
• Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
• Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements:

• Strong analytical and problem-solving skills
• Possess positive work attitude, self-motivated in a highly demanding environment
• Excellent communication skills
• Able to work collaboratively with a diverse group of stakeholders
• Experience with application support tools and technologies
• Good understanding of software development and maintenance processes

Responsibilities:

• Provide administrative support to the sales team by creating and managing sales opportunities.
• Assist in the preparation and follow-up of sales contracts.
• Collaborate with the sales team to develop and maintain customer relationships.
• Handle customer inquiries and provide product information.
• Coordinate with other departments such as products, finance, compliance and technical support to ensure smooth sales processes.
• Stay updated on product knowledge and industry trends to provide effective support to the sales team.