Total 746 Manager tech support job vacancies in Singapore

The Construction Manager/Operations Manager manages construction activities and its progress. He/She oversees the quality control and safety matters of the project. He/She will be required to manage the administration of the project. The construction manager will be working mostly in an outdoor environment. Good communication skills are needed to liaise with the various stakeholders

• Conduct technical reviews to ensure compliance with project requirements.
• Coordinate activities with subcontractors in accordance of project schedules and contract requirements.
• Manage budget and expenditure of the project to ensure adherence to budgetary guidelines.
• Manage resources required on site.
• Manage workplace safety in accordance to safety and health regulations.
• Monitor quality of construction to ensure compliance with building control regulations.
• Monitor the progress of construction to ensure it adheres to the project timeline.
• Negotiate with relevant parties to ensure projects are completed on time and within budget.
• Plan work schedules to ensure project plans are carried out as planned.
• Prepare reports to track the progress and cost of the project.
• Prepare tenders and contract bids.
• Supervise site labour force to ensure project operations comply with standards and regulations.
• Monitor several construction projects simultaneously, ensuring they conform to plans.
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Develop and manage project budgets, keeping a close eye on financial aspects.
• Establish productive relationships with stakeholders and ensure lines of communication remain open to prevent any disruptions or delays.
• Implement safety procedures and guidelines to maintain safe work conditions.
• Exceptional project management and delegation skills.
• Time management and strategic planning skills.
• Critical thinking and problem-solving skills.
• Proficient in relevant software such as MS Office Suite and Project Management software.
• Excellent communication and negotiation skills.

About Bytedance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The mission of our AML team is to push the next-generation AI infrastructure and recommendation platform for the ads ranking, search ranking, live & ecom ranking in our company. We also drive substantial impact on core businesses of the company. Currently, we are looking for Tech Lead Manager - Machine Learning Infrastructure to join our team to support and advance that mission.

Responsibilities:

- Lead the team to design and implement distributed inference/training/scheduling/ochestration/storage/parameter_server infrastructure for feeds, ads and search ranking models.

- Oversee the development of monitoring and management tools to ensure the reliability and scalability of machine learning infra.

- Manage the identification and prioritization of system inefficiencies and bottlenecks, leading efforts to enhance system performance.

- Lead the team in creating tools to analyze bottlenecks and sources of instability, formulating and implementing effective solutions.

- Collaborate with product teams, offering comprehensive solutions tailored to their specific requirements.

Qualifications

- Experience in leading an engineering team.

- Experience in developing and deploying large-scale machine learning systems.

- Strong sense of responsibility and good at communication and teamwork.

- Passionate about solving complex and challenging problems.

Preferred Qualifications

- Experience contributing to an open sourced machine learning framework (tensorflow / jax / pytorch / torchscript / mxnet / tensorrt).

- Experience in big data frameworks (e.g., Spark/Hadoop/Flink), experience in resource management and task scheduling for large scale distributed systems.

- Participated in Parameter Server system optimization, or index structure optimization for search systems.

- Strong background in one of the following fields: Hardware-Software Co-Design, High Performance Computing, ML Hardware Acceleration (GPU/RDMA) or ML for Systems.

Bytedance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looing for a suitable candidate for the role of DRC Risk Manager/Consultant.

Digital Risk & Compliance (DRC) professionals transform the risk, regulatory and compliance management function from a series of isolated transactions to one of strategic scope and importance, encompassing all aspects of the entity, including investment, financing and operating decisions.

Engagement Management

• Manage project work or selected work streams in RR&C service line

• Supervise a project team in all components of strategy and governance, process excellence and integration, regulatory reform, performance insights and execution

• Assist clients throughout the full lifecycle of project implementation, integration business process redesign, communication and training, etc

• Work with client's business units, including Compliance, Risk Management, IT, Internal Audit, Legal, Strategic Planning, Analytics and Finance to gain thorough understanding of the corporate risk processes and procedures development

• Identify, define and document complex business specifications for risk platforms and procedures

Business Development

• Maintain contact with client management, assume leadership role in pursuit teams, and participate in all aspects of the proposal development process

Domain Development

• Lead/ assist in the development of new intellectual capital for Accenture, conduct leading edge research on white papers, support development of marketing collateral, and assist in publishing articles in industry periodicals

• Experience within a consulting (preferred) and/or banking firm is essential.

• Between 3 to 10 years of relevant work experience in any of the areas below:

o Enterprise risk management with deep understanding of risk governance, operating model, risk identification and assessment processes

o Risk data analytics and reporting o Implementation of IRM/GRC tools o Control design, testing, optimization and automation

o Operational resilience and business continuity

o Third party risk management

o Technology risk framework design, implementation and risk assessment

o Data quality and governance

• Proven track record in project delivery and change management.

• People management skills, with proven experience in leading teams, will be expected of Managers.

• Excellent communications skills, and proficiency in MS suite, particularly PowerPoint

Production Support Manager (VP)

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

Our client is seeking a highly qualified individual for the role of IT Production Support Manager within their Information Technology Department. This important role involves overseeing IT development and support functions to ensure seamless operations within the organization.

Key Responsibilities:

• Leadership: The successful candidate will manage the production support function for the APAC region, leading both onsite and offshore teams.
• System Monitoring: They will oversee daily system health checks and ensure that applications are running smoothly with minimal disruption.
• Incident Management: The role requires responding to error alerts, investigating potential service disruptions, and coordinating with relevant teams for incident resolution and service recovery.
• Customer Service: They will lead efforts to restore services during incidents affecting customers in the region.
• Change Management: The candidate will collaborate with application leads to ensure thorough quality checks and diligence in deploying production changes.
• Continuous Improvement: They will focus on improving production estate management practices, including change, event, and incident management.
• Quality Control: The role involves ensuring that production changes meet all quality and control standards.
• DevOps Automation: The candidate will drive automation initiatives to streamline the delivery pipeline and reduce manual tasks during implementations.
• Performance Tracking: They will track and work to enhance service levels, response times, and resolution times for production support requests.
• Root Cause Analysis: The role includes collaborating with application teams to identify root causes of issues and develop preventive measures for future implementations.
• Governance and Assurance: They will work with infrastructure and IT risk teams on service governance and production quality assurance.
• Hands-On Support: The candidate is expected to be actively involved in resolving technical issues and supporting the team as needed.

Qualifications:

• Experience: The ideal candidate will have at least 12 years of IT experience, including significant roles in application development and production support, with proven leadership in managing teams both onsite and remotely.
• Service Management: Experience in IT service management, application development, and implementation is required.
• DevOps Expertise: Proficiency with DevOps tools for CI/CD pipelines and a strong understanding of applications in Linux/Unix and Windows environments are necessary.
• Banking Sector Experience: The candidate should have experience leading a production support team in a banking environment.
• Shift and Weekend Availability: Ability to organize and manage teams for shift work and provide weekend support as needed.
• Process Knowledge: Familiarity with secure production environments and relevant processes and controls is essential.
• Cloud Technologies: Experience with cloud-based technologies, particularly for banking applications, is a plus.
• Corporate Banking Insight: Knowledge of corporate banking applications for both internal and external users is beneficial.
• IT Risk Awareness: A basic understanding of IT risks, including cyber threats and vulnerabilities, is required.
• Skills: The candidate should possess strong analytical, troubleshooting, and problem-solving skills, along with excellent communication, planning, and organizational abilities. They should be self-motivated, a team player, and able to manage time effectively.
• Collaboration: Experience in working with offshore teams, infrastructure teams, and other stakeholders for solution implementation is important.

To Apply For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Exciting Career Opportunities : -

Financial Management Trainee & Financial Service Manager
Location: Singapore

Company: HSBC Life

Unlock Your Future with HSBC Life

Are you a driven individual looking to build a successful career in the financial services industry? HSBC, a global leader in banking and financial services, is searching for talented professionals to join our team as Financial Management Trainees and Financial Service Managers in Singapore. If you’re passionate about making a difference and eager to accelerate your career, this is your opportunity to shine.

Why Join Us ?

• Fast-Track Your Career: Gain unparalleled exposure to the financial services industry through our structured and immersive training program.
• Make an Impact: Work with a global brand that values innovation, integrity, and leadership. Your contributions will help shape the financial futures of individuals and businesses.
• Supportive Culture: Thrive in an environment that fosters growth, collaboration, and success. At HSBC, your ambitions are supported every step of the way.

Your Role :

1. Financial Management Trainee

• Comprehensive Training: Participate in a robust training program designed to develop your expertise in financial planning, investments, and sales strategies.
• Client-Centric Approach: Meet with clients to understand their needs and craft tailored financial plans that empower them to achieve their goals.
• Market Mastery: Build a deep understanding of financial markets and products, equipping you with the knowledge to offer sound advice.
• Relationship Building: Develop strong communication and interpersonal skills, essential for building lasting relationships with clients and stakeholders.

2. Financial Service Manager

• Leadership & Development: Lead, mentor, and grow a high-performing team of financial advisors, guiding them to exceed their targets.
• Strategic Growth: Spearhead business development initiatives that drive growth and profitability while meeting and exceeding business targets.
• Coaching for Success: Provide ongoing coaching and support to your team, ensuring consistent performance and professional development.
• Inspire & Motivate: Cultivate a positive and energetic team culture that encourages excellence, collaboration, and innovation.

What We’re Looking For :-

Financial Management Trainee:

• Diploma or Bachelor’s degree in finance, business, or a related field.
• A strong passion for financial services and a desire to build a long-term career.
• Exceptional communication skills with the ability to build rapport quickly.
• Highly motivated, with a relentless drive to succeed.

Financial Service Manager:

• Diploma or Bachelor’s degree in finance, business, or a related field.
• A minimum of 3 years of experience in financial services, with a proven track record in sales and team management.
• Strong leadership and coaching skills, with a strategic mindset.
• Excellent communication and relationship-building abilities.
• Self-motivated, with a focus on achieving results and driving growth.

What’s In It for You?

• Competitive Rewards: Attractive compensation and benefits package that recognizes and rewards your achievements.
• Career Advancement: Clear pathways for growth and promotion within HSBC, with opportunities to take on more senior roles.
• Global Exposure: Be part of a global network, gaining international insights and perspectives.
• Work-Life Balance: Enjoy a flexible and supportive work environment that values your well-being.

Ready to Propel Your Career?
Submit your resume and a compelling cover letter outlining your experience and why you’re the perfect fit for this role.

Learn More About Us:

• Website: www.alliancewithyou.sg
• Facebook: Alliance Organisation

Your role:

Do you want to design and build the next generation of digital lending products? Do you want to play a key role in transforming our firm into an agile organization?

At UBS, we re-imagine the way we work, the way we connect with each other – our colleagues, clients and partners – and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative.

We’re looking for a Java Software Engineer to:

• Design, develop, and improve the digital products and technology services we provide to our clients and employees.
• Apply a broad range of software engineering practices, from analyzing user needs and developing new features to automated testing and deployment.
• Ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements.
• Build observability into our solutions, monitor production health, help to resolve incidents, and remediate the root cause of risks and issues.
• Understand, represent, and advocate for client needs.
• Share knowledge and expertise with colleagues , help with hiring, and contribute regularly to our engineering culture and internal communities.

Your team:

In our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods. You’ll be working in the Manage My Liquidity stream in Weehawken, NJ / Raleigh, NC, helping to build a new lending platform for our diversified business lines and credit risk functions.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Ideally 5+ years of experience building enterprise grade back-end services and APIs using Java.
• Proficient with Java, Spring Framework, and various data stores. Kafka experience is a plus!
• Familiarity with RESTful APIs and microservices architecture.
• UI development skills – ReactJs, Angular, JavaScript, NodeJS.
• Experience with cloud technologies (Azure, AWS), containerization and orchestration tools, and security best practices.
• Interested in learning new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind.
• Strong communicator, technical writer, and ability to explain technical concepts to non-technical stakeholders.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. Our product engineering team is responsible for building an e-Commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-Commerce here at TikTok.

Our software engineers for product infrastructure role combine software and systems engineering disciplines to run high-performance, large-scale distributed infrastructure. This means you will be deeply involved in the developmental lifecycle of critical software services, collaborating closely with product engineers to combine software code and systems knowledge to ensure that TikTok e-Commerce's services are reliable, fault-tolerant, efficiently scalable and cost-effective. You will also be leveraging your software engineering expertise to develop software platforms and tools to optimise the operational and engineering efficiencies of complex systems at scale, with particular focus on improving the systems' observability, performance and maintainability.

In this role, you will:

1. Building and managing the Global SRE team, including team recruitment, new talent training, system operation/maintenance/coordination and team culture building.

2. Improve the cross-team/time zone/regional cooperation mechanism, and provide SRE solutions in line with actual business scenarios based on business orientation.

3. Responsible for SRE team arrangement and project management, guiding basic SRE work to be more effective, and improving the overall SRE efficiency.

4. Develop process specifications and plans for compliant access, configuration, disaster recovery and fault handling of critical paths of overseas SRE services.

5. Responsible for continuously improving the core SRE capabilities of Global E-commerce SRE in efficiency, cost, quality, security, etc.

6. Develop automation, data visualization and automated monitoring processes to facilitate the optimization of the TikTok e-Commerce platform infrastructure.

7. Drive the design and engineering of tools, as well as platform solutions, to optimize product engineering and operation efficiencies.

8. Manage oncall processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

9. Oversee the acquisition and development of software systems in organisational units.

10. Monitor the results and quality of the different software solutions and projects implemented in the organisation.

11. Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

Qualifications

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline and good English communication skills.

2. Familiar with SRE related processes, understand the development trend of SRE technology in the industry, and have a good ability to build an SRE system, 5 years+ experience in E-commerce industry.

3. Familiar with cloud computing technologies of Amazon Web Services, Google Cloud Platform and other suppliers.

4. Demonstrable experience in one or more programming languages such as Java, C++, Go, or scripting experience in Shell and Python.

5. Expertise in operations, deployment, high availability and quality assurance of large-scale distributed systems, with a strong focus on stability and performance.

6. Possesses a strong sense of responsibility, a proactive team spirit, and a strong ability to comprehensively analyze and solve problems.

Ideal Candidate

- Agile, quick self-learner, highly self-motivated with strong sense of product ownership and creative problem solver.

- Operational experience running a 24x7 production infrastructure at scale.

- Ability to lead independent research to solve complex technical problems.

- Empathetic and results-oriented leader and mentor.

- Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Company Background

The Hiring Company is today a world leader in the design and construction of aircraft maintenance facilities having designed and constructed over 130 hangars worldwide over a 35-year period.

We have the in-house expertise in all disciplines required to design and build state of the art facilities with an in depth understanding of an airline/MRO’s operational requirements. These include, but are not limited to, architectural facility planning, structural engineering, civils, mechanical and electrical engineering and fire suppression. Furthermore, from being an experienced contractor we are well versed in the realities of being a ‘builder’ and not just a designer. We have a clear understanding of all related regulations and codes as well as knowledge of the latest equipment, materials and practices on the market incorporated in the most up to date aircraft maintenance facilities. Finally, we have a well-respected reputation in the industry for our ability in the value engineering and delivery of the most cost-effective facility without compromising on quality.

As part of our diversified portfolio and services, we provide complex and heavy steel structural design, supply and heavy-lift installation across ALL industries from Data Centres to Convention Centres and any large-scale facilities that require wide or column-free space.

The Role

This is a full-time on-site role for an Assistant Tender Manager or Lead Estimator in Singapore. The role involves day-to-day tasks related to managing tender submissions, estimating costs, liaising with suppliers and subcontractors, and ensuring the accuracy and competitiveness of bids. The role will extend to post contract administration, which requires working closely with our project managers on matters related to project cost monitoring, progress certification for claims and payment, variation claims and final account settlement.

Responsibilities

Tender :-

· Carry out quantity take-off for tendering of projects;

· Studying tender specifications and drawings.

· Assist with tender evaluation and preparation of tender documents for submission.

· Assist in PQM submission.

Project:-

· Assist in subcontract procurement, evaluating, negotiation, selecting competent supplier and subcontractors and to prepare for relevant contract agreement.

· Measure and determine the amounts of work done at any stage of the construction for project budget, cost control, submission to client and financial budget report.

· Check and evaluate the progress claims submitted by the sub-contractors.

· Carry out contract administration duties.

· Assist in the settlement of final accounts with client, suppliers and subcontractors.

· Location: Central (Beach Road)

· Proficiency in Estimating. Degree qualified in a relevant engineering and/or QS or business discipline or equivalent. Proven success in delivering competitive tender submissions. Commitment to a career in estimating.

Qualifications

· 7 – 10 years of Practical experience in a similar position advantageous

· Working knowledge & experience of recognised estimating software packages, with the ability to implement new and/or alternative systems. Preference will be given to candidates with CCS Candy estimating experience, Microsoft Office applications, especially Excel (and Cubicost) is an added advantage

· Estimating knowledge relating to Architectural; Civil; Structural, and MEPF (Mechanical, Electrical, Plumbing, Fire) trades

· Accurate, able to work with minimal supervision, good presentation skills, pride in their work.

· A hands-on attitude as you will be required to estimate on a diverse range of construction trades.

· Experienced in multiple contract forms including producing net cost build-ups, fixed cost, cost plus, design and build and cost reimbursable contracts.

· Identifying and quantifying risks in a tender.

· Ability to concurrently work on several activities, with good organizational skills.

· Excellent communication skills (all forms); able to translate complex situations into easily understood context, with the ability to build relationships with internal and external clients.

· Advanced skills in MS Outlook/Word/Excel.

· Ability to use Project Document Collaboration system (currently “Project Centre”).

We provide a calm environment with a culture that allows our people the flexibility to explore and create a space to efficiently carry out their work. We are result driven and believe in a work-life balanced for our employees to manage their priorities at work and at home.

Come join us in these exciting times where the industry is seeing unprecedented global demand for expansion…

Job Description & Requirements

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description & Requirements

• At least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent. Candidates with a relevant IT diploma may also apply.

• Experience in designing and implementing C#, ASP.NET systems using OO related concepts in N-Tier architecture will be advantageous

• 5 years of experience in Project Management of medium or large scale projects

• Experience in project delivery in systems integration

• Knowledge of Biometrics, multi-media analytics, access control, robotics is a plus

• Good management of time and able to set and adjust priorities for tasks according to changes in project activities.

• Versatile and able to adapt readily & effectively to unexpected or changing conditions.

• Goal-Oriented with strong drive and initiative to deliver. Self-motivated. Able to meet deadlines. Good team player. Strong analytical, communication and interpersonal skills

ogistics Operations Manager Job Description Example

Here is an example of the job description, including duties, tasks, and responsibilities, usually executed by operations managers in charge of logistics in most companies.

• Create a safe working environment for employees by putting in place safety measures to prevent accident and complications that may arise during work. Also provide safety gear to employees for protection in the event of accidents
• Supervise activities of workers to ensure that they are hands-on in order to promote hard-work, which is needed for successful deliveries and completion of production tasks to meet clients’ demands and deadlines
• Inspect goods to be delivered to ensure that they are in the right quantity and quality. Supervise the loading of such goods into vehicles for delivery
• Liaise with transportation companies to create a good working relationship to be able to strike good negotiations for transportation of goods, and to prevent hiccups that may arise
• Give vivid directions and guidelines to shipping agents about nature of goods and delivery locations, and maintain communication with them to ensure that goods are not damaged on transit
• Prepare invoice for orders and deliveries as part of record keeping measures and evidence of transaction
• Help in recruiting competent and hardworking workers to carryout daily operations at the organization and put them through in discharging their duties
• Ensure that workers adhere to industry standards in dealing with clients, to promote rule of law and avoid practices such as smuggling and overloading to avoid accidents which could lead to loss of lives and properties
• Assign different responsibilities to workers to fasten the job and promote specialization and accountability. This way, non hardworking workers can easily be identified
• Evaluate transportation cost and other expenses and verify that they are not more than the amount charged to clients, to ensure that a positive account balance is left at the end of every transaction
• Keep records of all shipping activities, documenting procedures, guidelines, and changes in procedures for reference purposes

Candidate will be required to develop, secure and manage industry partnerships for the NGTC. Candidate should stay updated on RF/mmWave GaN market trends and conduct thorough market research and competitive analysis on companies, competitors and the market for actionable insights. This may involve conducting SWOT analyses to enable NGTC to come up with a strategic plan to optimise business and research collaborations.

Candidate will also be responsible for developing and executing marketing strategies to promote NGTC’s capabilities to interested parties.

Candidate will be required to work alongside various internal and external stakeholders and teams to develop NGTC’s strong value propositions and assist with market intelligence to shape the NGTC’s strategies.

Candidate will be required to carry out account management of companies for NGTC to strengthen customer relationships.

Candidate will be required to coordinate and engage with internal stakeholders such as A*STAR’s Industry and Enterprise Group, Institute of Microelectronics or various other public sector agencies.

Requirements:

• Degree in Science or Engineering
• Minimum 5 years of relevant working experience, preferably with a background in GaN technology and industrial commercialization.
• Able to structure and negotiate collaboration agreements.
• Strong analytical skills.
• Strong communication (written and verbal), marketing and interpersonal skills.
• Results oriented, pro-active, and a team player.
• Adaptable and comfortable working in a fast-paced and fast-changing environment.
• Passion to develop Singapore’s semiconductor ecosystem.

Candidate will be required to develop, secure and manage industry partnerships for the NGTC. Candidate should stay updated on RF/mmWave GaN market trends and conduct thorough market research and competitive analysis on companies, competitors and the market for actionable insights. This may involve conducting SWOT analyses to enable NGTC to come up with a strategic plan to optimise business and research collaborations.

Candidate will also be responsible for developing and executing marketing strategies to promote NGTC’s capabilities to interested parties.

Candidate will be required to work alongside various internal and external stakeholders and teams to develop NGTC’s strong value propositions and assist with market intelligence to shape the NGTC’s strategies.

Candidate will be required to carry out account management of companies for NGTC to strengthen customer relationships.

Candidate will be required to coordinate and engage with internal stakeholders such as A*STAR’s Industry and Enterprise Group, Institute of Microelectronics or various other public sector agencies.

Requirements:

• Degree in Science or Engineering
• Minimum 5 years of relevant working experience, preferably with a background in GaN technology and industrial commercialization.
• Able to structure and negotiate collaboration agreements.
• Strong analytical skills.
• Strong communication (written and verbal), marketing and interpersonal skills.
• Results oriented, pro-active, and a team player.
• Adaptable and comfortable working in a fast-paced and fast-changing environment.
• Passion to develop Singapore’s semiconductor ecosystem.

Meet Our Team:

Pega provides innovative technology to the world’s most sophisticated organizations. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric.

Picture Yourself at Pega:

Pega is looking for a self-motivated, proactive and driven Manager, Technical Enablement Delivery and Business development. You will be responsible for driving client and partner enablement conversations within the APAC region. This includes business development initiatives, working closely with the instructor led training and curriculum development teams to ensure that we are offering dynamic and innovative solutions to meet our ecosystems enablement needs. You will design and execute a regional business plan to achieve your key revenue target through development or strategies, programs, initiatives and solutions to effectively assist our internal sales/ delivery teams and partners.

What You'll Do at Pega:

Develop and execute strategies to sell Pega technical training and certification programs to new and existing clients.

Build and maintain strong relationships with clients, understanding their business needs and how Pega training can enhance their team’s skills and performance.

Work closely with the Pega training team to stay updated on course offerings, certification updates, and new training methodologies.

Collaborate with sales and marketing teams to identify leads, develop sales collateral, and participate in industry events to promote training offerings.

Conduct training needs assessments with clients to recommend customized training solutions, ensuring alignment with their business objectives and Pega’s capabilities.

Monitor training sales performance, generating reports and insights to inform future sales strategies and training development.

Provide feedback to the curriculum development team on market needs and trends to aid in the creation of relevant and impactful training content.

Ensure a seamless customer journey from training inquiry through to post-training evaluation, maintaining high levels of customer satisfaction.

Who You Are:

You are an expert relationship builder and develop strategic partnerships that generate mutually beneficial outcomes for the technical training team and clients/ partners.

You understand and can evangelise the benefits of enablement to close incoming leads and source new leads from other GTM teams and effective marketing of our offering. In addition you are a thought leader in our industry and understand the needs of customers who are embarking on their digital transformation journey.

Also, you excel at collaborating with multiple stakeholders to produce solutions that include sales assets such as customer presentations, course material, brochures etc.

It would be advantageous if you have experience within technical training and enablement, understanding what solutions would be appropriate to sell to the wider partner/client ecosystem

The ideal person would have an understanding our (Pega) solutions, but if not, comfortable in learning to gain this.

What You've Accomplished:

You should demonstrate ability to translate technical solutions into strategic business outcomes.

Critical to this position is the ability to collaborate with multiple cross-functional stakeholders, leadership, account executives and other alliances executives to effectively create a true win-win outcome.

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products

Continuous learning and development opportunities – we are passionate about internal mobility!

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program. bonus incentive, employee equity in the company Full family medical insurance, life and salary continuance insurances.

Support Manager Associate (Transactional)

Full-time

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

Qualifications

You have what it takes to be part of our team if you have:

• Local Polytechnic Diploma in FinTech, Banking Finance, or Software engineering or similar disciplines
• Proficient in SQL with basic knowledge of Oracle DB
• Basic knowledge of Banking Products
• Knowledge in Windows/Unix/Linux
• Strong desire to work in a fast-paced environment.
• Strong in interpersonal and communication skills and confident in relating to relevant internal and external stakeholders
• Thirst for knowledge, willingness to unlearn and relearn, Willing to undergo trainings and obtain certifications as required by the role.
• Fluent in spoken and written English

It would be a real bonus if you have:

• Knowledge/experience in scripting
• Knowledge running batch processes (control-m, Tivoli, AutoSys, Zena, Argo etc.)
• Understanding or knowledge in ITIL and SDLC
• Knowledge in any cloud technology
• Understanding of Web & Mobile Banking concepts

Only Singaporeans/ Permanent Resident is eligible to apply.

Additional information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

To apply online pls visit Avaloq career website.

Operations Manager (Air & Sea)

Care-Way Hi-Tech Logistics (Pte.) Ltd.

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Our expanding freight forwarding company is seeking an experienced Operations Manager to lead our air and sea operations. This role requires extensive hands-on experience in both air and ocean freight sectors, with a focus on operational excellence and customer satisfaction.

Key Responsibilities

1. Manage and coordinate daily execution of air and sea shipments, including documentation, customs clearance, cargo handling, and build-up operations.

2. Ensure strict compliance with international trade requirements, regulations, and company policies.

3. Implement and monitor Operating Procedures and Service Level Agreements (SLAs) to ensure quality and efficiency.

4. Plan shipment movement to optimize cargo space utilization and export LCL consolidation.

5. Negotiate competitive rates and service terms with carriers, cargo agents, and approved vendors to maximize profitability.

6. Collaborate with head office, sales, and customer service teams to provide customer-centric solutions, develop trade lanes, and business networks.

7. Participate in joint sales calls and visit clients as needed.

8. Resolve escalated service issues promptly to maintain high customer service standards.

9. Develop and execute strategies, objectives, and metrics for operational excellence, aligning with the company's overall goals.

10.Prepare reports for senior management on department performance, project status, challenges, and opportunities for improvement.

11.Oversee procurement and capacity strategies across air and ocean logistics.

12.Accurately register job costings using internal freight systems for timely invoicing.

13.Lead and mentor a high-performing team.

14.Drive innovation and continuous improvement initiatives.

Key Accountabilities

• Oversee the overall performance of the operations department, ensuring the achievement of key performance indicators (KPIs) and key results areas (KRAs) while driving operational excellence.
• Safeguard the company's and customers' interests in all operational activities by leveraging expertise in trade compliance.
• Optimize budgets and resource allocation to maximize operational efficiency.

Ideal Candidate Profile

• Minimum 5 years of hands-on experience in both air and ocean freight operations
• Certified in Dangerous Goods handling and TradeNet declaration
• Relevant industry certifications (eg IATA, FIATA) preferred
• In-depth, practical knowledge of freight forwarding processes, including: Tariff management, Procurement strategies, Customs procedures and filings and International trade compliance
• Proven track record in leadership and team development
• Strong industry network, particularly with air and sea carriers at senior level
• Experience in creating and implementing OPs and SLAs
• Proficient with CCN platform, freight systems (Sysfreight preferred), and Microsoft Office suite
• Excellent communication, negotiation, and customer service skills
• Analytical mindset with a focus on process improvement and efficiency

What We Offer

• Competitive salary package with performance bonuses
• Career growth opportunities in a rapidly expanding company
• Opportunities to travel to overseas offices for work familiarization and cross-cultural experience
• Professional development and training programs
• Collaborative and innovative work environment

Candidates with strong potential but who may not fully meet all the qualifications for this Manager position may be considered for an Assistant Manager role.

To apply, please submit your resume and a cover letter detailing your relevant experience in both air and sea freight operations.

Only shortlisted candidates will be notified.

EUC Support Manager is responsible for facilitating the delivery of IT Service Desk, Desk-side support, and End User Compute (EUC) services to the business with a strong focus on communication and customer service.

Accountabilities

• Proven experience in coordinating Service Desk and external service providers, as well as vendors.
• Strong and up to date technical knowledge of a broad range of EUC technologies and platforms, including Microsoft M365, SCCM, AD, Endpoint, Azure, Intune etc.
• Ensure effective IT support and EUC services is delivered for internal customers with a strong focus on communication and customer service.
• Manage escalations and enquiries regarding IT support related issues.
• Manage procurement of hardware in line with policies and procedures to manage BAU and project demand.
• Lead prioritisation of BAU activities and project work for Deskside team, Manage performance and reporting of relevant service providers.
• Contribute to development and reviews of support related Policies, Standards, Processes, Procedures and Knowledge.
• Monitor trends and reports of requests and incidents to identify service improvement opportunities.
• Ensure Configuration Management Database (CMDB) is maintained for EUC environments.
• Work with the business to understand business needs for changes/improvements and develop technical requirements for partners to implement.
• Excellent Communications skills.

Interested candidates please email your latest resume to [email protected]

What the role involves:

1. Need to manage a team of Sales Supports and Helpdesk, on top of supporting accounts.
2. Need to demonstrate leadership skills to the team and to work closely with other team leaders to achieve organisational goals and objectives
3. Liaise and coordinate with Yusen global offices/agents with regards to sales-related enquiries and routing orders received.
4. Provide in-house support to the Sales Personnel & own accounts on sales quotations, RFIs, SOPs, RFQs and enquiries pertaining to targeted and current accounts
5. Need to physically front clients and support existing key accounts on the maintenance and business development.
6. Need to take the lead on the escalations and business implementations of the allocated existing clients and organise the needed meetings internally with corresponding business units.
7. For accounts supported, need to collaborate with network offices & Tender team to reinforce strategy for tender nominations.
8. Follow-up on client quotations and enquiries within stipulated time period.
9. Generate weekly/monthly reports for customers, in accordance to their requested format.
10. Follow up on clients outstanding payment in terms of escalations, invoice verification issues and handle rate disputes.
11. Maintain customer tariffs in server adequately
12. Manage FMC filing and rates maintenance for accounts with which we are the Business Owner.
13. Arrange credit facility approval for new clients.
14. Follow up and arrange triangle shipment billing instructions with respective business units
15. Visit customers independently to support their current business needs, with the aim of business retention.
16. Take the lead in discussions with client and AFF/OFF members with regards to service recovery, first level of escalations, etc.
17. Facilitate on preparation of periodic business reviews.
18. Perform other job duties as requested by the Immediate Superior / HOD

Required Skills, Experience & Qualifications:

• At least 10 years of relevant working experience in freight forwarding/logistic/supply chain industry or related field with leadership role working experience.
• Good Leadership and interpersonal skills
• Excellent verbal and written communication
• Well organized
• Positive attitude and able work under pressure with tight deadlines
• Strong analytical, planning, organizing skills and meticulous.

Work Location:

2 Changi South Avenue 2, Singapore 486354 (Nearest MRT: EXPO)

Work week

5-day work week (Mondays to Fridays: 8.30 am to 6.00 pm)

About Bytedance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The mission of our AML team is to push the next-generation AI infrastructure and recommendation platform for the ads ranking, search ranking, live & ecom ranking in our company. We also drive substantial impact on core businesses of the company. Currently, we are looking for Tech Lead Manager - Machine Learning Infrastructure to join our team to support and advance that mission.

Responsibilities:

- Lead the team to design and implement distributed inference/training/scheduling/ochestration/storage/parameter_server infrastructure for feeds, ads and search ranking models.

- Oversee the development of monitoring and management tools to ensure the reliability and scalability of machine learning infra.

- Manage the identification and prioritization of system inefficiencies and bottlenecks, leading efforts to enhance system performance.

- Lead the team in creating tools to analyze bottlenecks and sources of instability, formulating and implementing effective solutions.

- Collaborate with product teams, offering comprehensive solutions tailored to their specific requirements.

Qualifications

- Experience in leading an engineering team.

- Experience in developing and deploying large-scale machine learning systems.

- Strong sense of responsibility and good at communication and teamwork.

- Passionate about solving complex and challenging problems.

Preferred Qualifications

- Experience contributing to an open sourced machine learning framework (tensorflow / jax / pytorch / torchscript / mxnet / tensorrt).

- Experience in big data frameworks (e.g., Spark/Hadoop/Flink), experience in resource management and task scheduling for large scale distributed systems.

- Participated in Parameter Server system optimization, or index structure optimization for search systems.

- Strong background in one of the following fields: Hardware-Software Co-Design, High Performance Computing, ML Hardware Acceleration (GPU/RDMA) or ML for Systems.

Bytedance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position: Project Manager - Desktop Support
Working Hours: Mon-Fri
Job Type: Contract (one-year)
Salary Package: Up to $8k (basic) + AWS

What You Will Be Working On:

• Project Oversight: Manage desktop support projects from initiation to implementation, ensuring alignment with organizational goals and objectives.
• Requirement Analysis: Study business and technical requirements, and design desktop support solutions to meet current and future needs.
• Team Coordination: Lead and coordinate a team of desktop support engineers to deliver high-quality support services.
• Vendor Management: Manage relationships with vendors to ensure timely delivery of services and compliance with contractual obligations.
• Performance Evaluation: Evaluate the effectiveness of current desktop support plans, programs, and initiatives, and propose areas for improvement.
• Reporting and Communication: Track project milestones, provide status reports, and ensure effective communication with all stakeholders.
• Resource Management: Allocate and manage resources effectively to meet project timelines and budget constraints.

What We Are Looking For:

• Degree/Diploma in Computer Science, Information Technology, or equivalent with a minimum of 5 years of relevant working experience.
• In-depth knowledge of desktop support technologies and best practices.
• Experience with Microsoft Windows operating systems, Office 365, and related desktop applications.
• Familiarity with remote desktop support tools and software.
• Knowledge of ITIL best practices for IT service management.
• Proven track record of managing desktop support projects successfully.
• Experience in managing vendor relationships and ensuring adherence to SLAs.
• Ability to engage with stakeholders at all levels and provide clear and concise updates.

Join our team and lead our desktop support projects to success! Apply now!

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

• The Project Manager (PM) is overall responsible to manage the project team to meet or exceed customer contractual requirements for the delivery of the project.

• Reporting to the Project Director, the Project Manager will develop, update and maintain the project plan and schedule. The PM will manage the project scope, monitor project costing and forecasts, and develop/ maintain the project quality plan. The PM is also responsible to develop and update the project risk management plan, project team organization chart, plan and perform project communications/reporting. The PM will work together with Sales Team to manage project procurement. The Project Manager will also manage the communications, reporting, and expectations of internal and external project stakeholders.

• The project team members reporting to the Project Manager will include Solution Architect, Technical Lead, Developers, Testers and Support Engineers. Product Specialists, Technical Subject Matter Experts and System Engineers will support the Project Team as required, to fulfill specific project scope and responsibilities.

• The Project Manager will also support pre-sales activities, focusing on the technical solution, effort and timeline estimation and project delivery aspects of the tender/RFP proposal/presentation.

Skills:

• Diploma / Degree in Engineering (Electrical/Mechanical) or equivalent.

• Al least 5 years working experience as a Project Manager with experience to deliver Railway related projects.

• Knowledge and experienced in the following technology areas will be advantageous:

o BIM modelling/Micro-station 3D CAD

o Primavera P6 Scheduling

• Deployment and support of PC based hardware, and custom developed software in multiple sites across Singapore

• Project Management Certifications such as PMP is preferred.

Responsibilities

• Provide comprehensive administrative and secretarial support for the Medical Lead’s Office and clinical leads.
• Handle tasks such as scheduling, preparing reports, drafting correspondence, organizing records, booking meetings, and supporting department projects.
• Maintain working relationships with internal and external stakeholders.
• Support scheduling and issue management for the Medical Lead and clinical leads, ensuring professionalism, accuracy, and efficiency.
• Manage the schedules of the Medical Lead and Clinical Leads, ensuring appropriate arrangements for meetings, travel, accommodation, and events.
• Prioritize inquiries and troubleshoot conflicts, making recommendations for smooth day-to-day engagements.
• Organize and coordinate meetings, workshops, and events related to hospital and clinical services planning.
• Anticipate needs for meetings and conferences, including scheduling, drafting agendas, preparing presentation materials, recording minutes, and tracking follow-ups.
• Draft routine correspondence and prepare final versions for dissemination.
• Assist with special projects, design and produce documents, reports, and presentations, and collect and prepare information for meetings.
• Handle confidential and sensitive information with discretion.
• Use judgment to escalate issues to the Medical Lead, considering sensitivities and stakeholder relationships.
• Provide hospitality to guests and create a welcoming environment.
• Work with the Medical Lead and hospital management to develop programs to engage and motivate the clinical team.
• Conduct onboarding sessions to review company policies, benefits, systems training, and set up workspaces.
• Ensure new hires complete necessary paperwork and have access to required tools and accounts.
• Work closely with the program office to organize and coordinate meetings, events, and activities.
• Provide support and coverage for the project program office when needed.
• Perform any additional tasks as assigned.

Requirements

• Minimum degree qualifications preferred.
• Experience in a similar administrative role, preferably in a healthcare setting.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Proactive, accurate, and efficient work style.
• Ability to engage and influence stakeholders at all levels.
• Proficiency in Microsoft Office Suite and other relevant tools

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Job Objectives

Monitor and to manage the technology Incidents impacting BANKS group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations,
Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting BANKS group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management
processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,
status notification, escalation, documentation and management reporting in full compliance with BANKS
standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise
evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where
permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends
or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through
identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to
end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology
incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and
implemented, where applicable. Work towards effective use of these automated solutions with other tools and
procedures within command center/ datacenter, in order to garner and present an accurate picture of the
incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution
process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help
maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution
Duration and the associated KPIs.
• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.
• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.
• Ensure compliance to Group Technology & Operations Policies and StandardsKey Requirements
• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line
Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of
management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network,
Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow

Broad Function

• Oversees technical functionality and provides users’ support for security and building systems including but not limited to Integrated Security Management System (ISMS), Electronic Access Control System (EACS), Contractor Management System (CMS), CCTV, Duress Alarms, Intrusion Alarm Protection (IPA), Electronic Key Management System (KMS), and Guard Tour System (GTS).
• Coordinates with hospital IT-provider Synapxe on cybersecurity compliance and processes, provides oversight to specialist system vendors to ensure established maintenance regime are adhere to, critical systems are operationally ready. Collaborate with Users on evolving system requirements, provide technical advice and solutioning that is practical and cost effective.

Key Responsibilities and Duties

Specific

• Ensure security and building systems are always ready to support routine and emergency operations. Able to anticipate, troubleshoot and resolve systems issues.
• Coordinate with hospital IT provider, to ensure cybersecurity requirements and processes are adhered to. Serves as a bridge between syste specialist vendors and IT provider to minimise, resolve issues over converged network and hardware to ensure all field devices are functional and ready.
• Provides technical advice and support to Facilities Management/Operations Support Group (OSG) and other hospital Users on evolving requirements, propose practical options that are cost effective.
• Provides oversight on systems maintenance regime by vendors, ensure proper documentation and records keeping. Ensure maintenance contracts are established or renewed on time.
• Review and provide recommendations on optimising security workflows, deployment, responsiveness to incident management by leveraging on existing and new systems and technology.

General

• Participate in organisation projects as assigned.
• Perform all other tasks as directed by Director of Operations Support Services (OSS), or Director of Operations Support Group (OSG).

Job Requirements

• Recognised University degree or equivalent.
• Minimum 5 years relevant experience, security systems and acute healthcare setting in an executive or managerial role.
• Familiar with setting up and managing full suite of security systems, including technical planning, budgeting, installation, testing, troubleshooting, programming applications and systems setup.
• Familiar with cybersecurity requirements, processes and workflows. Ability to work with multiple stakeholders to meet these requirements and ensure systems readiness and effectiveness are maintained.
• Strong interpersonal skills with eye for detail and high level of initiative.
• Strong leadership skills, excellent communication, and negotiation skills.
• Able to work under stress, make assessment and sound judgement calls with incomplete information.
• Ability to navigate through different interest groups, administrative processes, time, and resource limitations to reach win-win situation.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599