We are looking for an experienced Senior Desktop Engineer to join our dynamic team.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $8800 (basic) + AWS

Job Responsibilities

• Provide essential enterprise level end user computing services to Public Service agencies.
• Plan and execute new initiatives and enhancements that result in innovative use of end-point technologies to meet the needs of forward-looking Public Service agencies.
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or build new desktop services to improve service satisfaction and delivery.
• Execute projects to deliver desktop services that achieve standardisation of desktop services across Public Service agencies to reduce operations overheads and greater satisfaction of desktop services.
• Supervise and maintain desktop services across Public Service agencies and work with outsourced service providers to attend to issues, problems and request for changes.

Technical Capabilities Required

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative work environment with a strong focus on innovation.

If you are passionate about network engineering and have a track record of delivering results in a fast-paced environment, we encourage you to apply.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities

• Responsible for system monitoring and maintaining the general health of the IT System;
• Ensuring the systems are operating at optimal level without issues and manage the change requests, defects management as well as the business-as-usual activities;
• Involved in hands-on technical troubleshooting and support also coordinate projects when needed;
• Provide support in change management and document system handover to application support team;
• Suggest improvements by providing technical specifications for system / process enhancement;
• Involved in requirement analysis and responsible to support for enhancements, fixes and emergency application changes deployment;
• Ensure IT systems are operating with high efficiency;
• Develop implementation, integration, documentation according to agreed standards
• Support Disaster recovery exercises
• Weekend support or holiday support for release activities and connectivity testing or emergency issues and adhoc requests
• Gather and process relevant information at point of incident and perform quick assessment of the impact
• Responsible to communicate on incidents and provide regular update to the higher management, stakeholders and users until incident closure
• Work closely with Incident Manager to ensure preventive and detective measures of the applications are identified and implemented.

Work or Professional Experience

• Application support experience of 4-6 years, preferably from a banking or Financial Institutions

Functional or Technical Competencies

• Able to be hands-on and perform sql queries for data retrieval and analysis using relational databases such as MSSQL, Oracle, ability to suggest SQL queries performance tuning a bonus
• Provide technical specifications for system/process enhancements;
• Knowledge of operating systems including Unix, LINUX and Windows
• Proficient in windows batch and Unix scripting
• Knowledge of Middleware applications such as IIB or Websphere, MQ is a must

To Apply:

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. <https://go.persolkelly.com/job/apply/1634>

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R22110511 | Teh Chee Hoong

The Opportunity

• Adecco is partnering our client, one of the biggest Tech MNCs
• We are looking for a Sales and Finance Support
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• Background in Accounting will be an advantage
• 1 – 3 years of relevant experience
• Proficient in Excel and has knowledge of SAP system

Job Description

• Responsible for submission and tracking of all budgets (Marketing Expense / Sales Allowance) for the teams.
• Tight coordination with cross-functional teams to ensure timely and accurate accrual of all budgets (Marketing Expenses and Sales Allowance).
• Work closely with Internal teams members (Key Account Managers, Product Manager, Finance etc) and business partners to collate supporting documents for timely claims submission and payment settlement.
• Closely monitor monthly savings and exceeded budget to ensure accurate expenses tracking for month end closing.
• Coordinate with finance team on sales attainment updates and trading terms rebate (Accrual and Payment).
• Provide daily updates on sales progress by individual retailers.
• Weekly updating of channel inventory into system.
• Work with external and internal parties to manage interna system.
• Coordinate and liaise with External (vendors) and Internal (Supply Chain / Logistics) teams to ensure timely re-stocking of gifts to prevent disruption to consumer’s gift redemption process.
• Management of sample units. The go to person to arrange sample unit’s deployment and return.
• Administrative support to Head of Department.
• Any other ad hoc duties required by Sales and Marketing team.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

• Position: Sales Assistant
• Working location: Kallang Place
• Working hours: 830am to 6pm
• Working day: Mon-Fri
• Salary: $3000 - $3500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibility

• Handle customer inquiries.
• Coordinate with the sales team to respond to customer requests and issues promptly.
• Prepares and deliver sales quotes, purchase orders, delivery orders.
• Follow up and track various metrics related to sales and projects.
• Support finance team with information needed for various invoicing matters.
• Assist in liaising with suppliers, follow ups, etc.
• Other ad hoc duties as assigned by management.

Requirement:

• At least 3 years working experience.
• Proficient in Office Productivity Tools such as Microsoft Office

Job Highlights:

• Up to $4,500 + AWS + Performance Bonus
• Hybrid Working Arrangement @ Haw Par Villa

Job Responsibilities:

• Serve as the main point of contact for customer inquiries, complaints, ensuring timely resolution and maintaining a high level of client satisfaction.
• Provide guidance to customers on service protocols, requirements, and product-related information.
• Redirect incoming customer calls/emails to the appropriate departments for a prompt response.
• Review and resolve customer issues to maintain accurate data and ensure timely processing.
• Notify customers of critical updates and service-specific requirements.
• Track and report recurring customer issues to relevant departments to facilitate continuous improvement.
• Evaluate customer requests for additional testing/sampling and inform superior of the results/reasons for any delays or limitations in fulfilling requests.
• Amend patient information in the site database as required.
• Coordinate and resolve issues with samples and requisition forms for timely accessioning and reporting.
• Attend cross-functional meetings to discuss service improvements, risk assessment, and customer satisfaction.
• Collaborate with internal teams to develop forms and resources that support seamless customer service interactions.

Job Requirements:

• Diploma or Degree in Life Science / Business Administration or any related discipline
• Minimum 1 year experience in Customer Service or similar functions
• Comfortable to work in a laboratory environment
• Proficiency in Japanese as this role requires you to liaise with Japanese customers
• Strong in communication and problem solving skills
• Ability to work in a fast-paced environment

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446
EA License No: 16C8261

Responsibilities

· Write scripts to validate that the code meets technical and functional specification

· Strong communication skills are required to interact with business customers on a regular basis

· The Systems Engineer will drive the design of our system architecture and actively prepare for new technical implementations (hardware, platform, product deployments)

· For Server Operations, support day­to­day third level support (incidents, requests, change orders, RCAs, etc)

· Script the automation of regular tasks to help streamline operations and perform data collection

· Develop methods of collection and reporting Participate in the planning of future Z Series engineering services and infrastructure

· Work with Subject Matter Experts and the Application Development Teams to build, track, and manage access to the production and development mainframe environments

· Document standard operating procedures and review access rules to ensure that security standards are being followed

· Develop a good understanding of the activities required to execute application support functions

· Provide input and contribute to Application Support Manager/Lead related audits

Qualifications for mainframe support

· Deep knowledge of UNIX and Linux internals

· Expertise with shell scripting

· Must be able to multitask in a production and time critical environment

· Able to exchange information and ideas effectively w/customers and colleagues

· Analytical skills to solve simple to medium complex tasks

· Self-motivated individual that can multitask and adapt to a dynamic work environment

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Job Info:

• Monday - Friday 8.00am - 5.30pm
• 5 Mins walk from Joo Koon MRT

Roles & Responsibilities

• Assist in the day-to-day operations of the HR Department
• Provide assistance with recruitment such as posting of job advertisements, phone call interviews, scheduling interviews etc
• Assist with the onboarding process such as carrying out the new staff orientation program, introducing the new hire to current employees, preparation of documents etc
• Maintains and update HR database
• Assist with the offboarding process such as exit interviews, clearance for the workers and signing of documents
• Application, renewal and cancellation of work passes for foreign workers
• Provide clerical and administrative support to HR Executives
• Arranging for classes/courses for newly hired employees
• Planning of company events such as Chinese New Year, Christmas etc
• Assist with employee requests regarding human resources issues, rules and regulations

Requirements

• Diploma in Human Resource Management or related field would be preferred
• No work experience needed. Fresh graduates are welcome!
• Strong interpersonal communication skills
• Problem solving and critical thinking skills
• Ability to multi-task with attention to detail
• Proficient with MS Excel and Word
• Self-motivated, team player with good people skills
• High level of discretion with company confidential material

Job Summary
The Program Manager or Senior Engineer will support business development activities, oversee the execution and transfer of new programs to designated operational sites, and ensure programs meet both internal and external customer goals and standards. This role involves managing cross-functional teams to successfully implement new projects in the production/manufacturing unit while maintaining cost and schedule objectives.

Key Responsibilities

• Lead and direct cross-functional teams in the execution of programs.
• Ensure the successful qualification and implementation of new projects in production units.
• Track and monitor project progress to meet timelines and cost objectives.
• Actively follow up on sales leads and take the lead in business development activities.
• Serve as the primary technical contact for customers on strategic or sensitive issues.
• Prepare quotations for molding projects involving new tooling.
• Collaborate with manufacturing teams to establish workflows and production concepts that optimize efficiency and meet customer requirements.
• Identify and define engineering requirements for new projects.
• Initiate equipment procurement activities as needed, in collaboration with the Purchasing team.
• Plan and execute tooling qualification activities with supporting teams to ensure project success.
• Ensure compliance with workplace health and safety (EHS) policies and actively contribute to EHS initiatives.

Requirements

• Degree in Mechanical Engineering or a related field.
• Minimum 3 years of relevant experience preferred.
• Experience managing healthcare products is an advantage.
• Strong understanding of project management and production processes.
• Proficiency in IT tools (MS Office).
• Excellent communication, organizational, and planning skills.
• Ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising Earthwork, Roads, Drainage and Sewerage works and Steel Structure.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 69 / 12 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

• Perform PM, CM and BM of vehicles;

• Ensure the maintenance services and quality work is carried out with high quality in-accordance with the guidelines and report to workshop supervisor for necessary technical assistance;

• To complete the job within the specified time given;

• Conduct diagnostic check, troubleshooting, automotive transmission and engine overhaul if required;

• Responsible for maintaining, troubleshooting and rectifying vehicle defects;

• Maintain the tools and equipment well;

• Ensure good housekeeping in workshop at all times.

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising M & E works eg. electrical cabling and DB, ACMV, Data cabling etc.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 10 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

Job Description

• Carry out full time supervision for construction of structural works in accordance to BCA approved structural drawings in compliance to Building and Control Act and regulations
• Check that requirements of specifications in regards to materials and workmanship are complied with the project specifications by the Builders. Ensure high quality control for all civil and structural as well as architectural works to be carried . This includes sample tests for materials and workmanship etc
• Watch for faulty workmanship and material incorporated in the works and to issue instructions for rectifications
• Check line and level and layout of structure during erection and that intentions of contract drawings are adhered to
• Check structural slab beam and column sizes and reinforcements placed and that intent of design details are followed
• Keep a record of all measurements and tests and to bring plans into conformity with the work actually executed
• Issue such further instructions and clarifications of details as and when required; and to inform Architect / Engineers for issuance of Architect’s Instruction or Architects' clarification
• Work under the direction of RE, PE and Architect for site organisation, allocation of duties and tasks and coordinate with Architect for M&E services and structural design that affects architectural and ID works.
• Participate in Client/Consultant's site meeting and technical meeting if required by RE
• Vet and signoff inspection forms and quality related issues including all dry-lays, trade demonstrations, method of statements, mock-ups, defects inspection and rectification follow-up to sign-off, M&E testing and commissioning, handover to client.
• Check architectural and ID works and intent of design details are followed. To notify Architect of any design intent conflicts and quality variations, illegal works.

What you will need:

• Registered with IES-ACES Joint accreditation Committee ( JAC ) as Resident Technical Officer with a minimum diploma in Civil Engineering or equivalent qualification
• At least 5 years or more relevant experience
• Experience in precast RC piling works and structural steel buildings are preferred

Essential Functions

· Utilize technical writing strategies to ensure content of documentation is clear, concise, and complete.

· Author and revise technical documentation including facility and equipment SOPs, batch records, specifications, and training documents.

· Author and manage change controls as necessary to implement new procedures as well as revisions to documentation and SOPs to facilitate launch of new products.

· Participate in process and equipment testing to learn systems being documented.

· Complete deviations, CAPAs, change controls, document revisions and training activities to meet quality system requirements and timelines.

· Coordinate with operations, R&D, and quality representatives to ensure all project documentation requirements are achieved.

· Must maintain operational compliance with US and international regulatory agencies and guidelines (i.e. FDA, EU, HC, TGA, PIC/S, ISO, USP, NRC, cGMP, etc.).

Requirements

· Bachelor Degree or equivalent work experience required.

· 3 or more years of relevant experience required.

· Demonstrated understanding of GMP / cGMP regulations.

· Skill in communication, written and verbal with the ability to interact with cross-functional teams.

· Proven time management skills and a strong attention to detail.

· Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

· Ability to work well with others and independently.

· Able to read, understand and follow work instructions in a safe, accurate and timely manner.

· Proficiency in computer skills and experience with Microsoft Word, PowerPoint, and Excel.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Summary

· The company is seeking an experienced and detail-oriented Deviation Writer to join our Manufacturing Engineering team.

· This role is crucial for translating a variety of complex technical events into clear, accurate, and robust investigations.

· The Deviation Writer will work closely with the Manufacturing, Production Engineering, Manufacturing Sciences and Technology, Supply Chain, Quality, and other cross-functional teams to create comprehensive investigations that leverage facts and data to support robust root cause conclusions, effective corrective actions, and systematic all-encompassing preventative actions.

· The Deviation Writer will exemplify excellent interpersonal skills and be capable of developing productive customer-centric working relationships with internal and external customers and have a role with high visibility to all departments.

· The Deviation Writer will have strong familiarity with industry standard electronic Quality Management System(s) and Microsoft Office suite products.

· They will thrive working autonomously utilizing strong self-management and organization skills but also be able to interact, collaborate, and lead within a team environment.

· The Deviation Writer will value the processes owned by internal customers and subject matter experts and will possess a demonstrated ability to support and influence positive outcomes in the application of that knowledge to wider processes.

Essential Job Functions:

· Understand, investigate, and author a variety of deviating conditions or nonconforming events across multiple technical departments, in alignment with Subject Matter Experts.

· Self-motivated to fact gather, analyze information, interpret data, utilize expertise from Subject Matter Experts, etc. in an effort to provide supportive evidence to the investigation and root cause.

· Experience utilizing a variety of analysis tools to support root cause identification; Ishikawa Fishbone, 5 Why, etc.

· Ability to critically think outside the box for robust corrective and preventative actions; leveraging automation and engineering controls to error-proof equipment and processes.

· Demonstrated ability to translate complex, technical processes and descriptions into simplified, understandable write ups.

· Eagerness to collaborate and partner with both internal and external stakeholders to comprehensively represent the facts of an investigation in a logical and presentable manner.

· Evaluating historical deviating conditions, adverse events, non-conformances, etc. in order to identify and prevent trends.

Special Job Requirements:

· Bachelor’s degree in a scientific, engineering, or technical discipline.

· Minimum of 3 years of experience in technical writing within a regulated GMP environment, preferably in the pharmaceutical, biopharmaceutical, or biotechnology industries.

Additional Preferences:

· Proficient in writing clear, concise, and accurate technical documentation.

· Strong understanding of GMP manufacturing processes and regulatory requirements.

· Excellent organizational skills with high attention to detail.

· Ability to collaborate effectively with cross-functional teams and communicate complex information to diverse audiences.

· Familiarity with documentation tools and electronic document management systems (EDMS).

· Exceptional computer skills, particularly moderate to expert level experience with Microsoft Word and Microsoft Excel.

· Ability to manage multiple projects and deadlines simultaneously.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Work closely with shift teams to follow the production plan and resolve any issues.
• Be skilled in multiple areas of manufacturing, such as upstream/downstream processing, equipment, buffer preparation, or key systems like EBM, XFP, CIP, or SIP.
• Involves in audits, explaining processes or investigations.
• Handle deviation investigations in the GEMS system, assess product impacts, and implement CAPAs (Corrective and Preventive Actions).
• Manage change control processes in the CCMS system when needed.
• Maintain recipe management documentation if required.
• Address material issues by coordinating with MLCM or vendors.
• Develop and implement CAPAs from audit findings.
• Keep management updated on any events that may affect production.
• Ensure a safe work environment and report safety concerns.
• Assist with audit preparation and review documents related to adverse events or annual product reviews.
• involves in implementation of new processes, commissioning, and validation of new projects.
• Conduct investigations and continuous improvement initiatives.
• Support in product changeover activities.
• Monitor processing parameters for trends and improvement opportunities.
• Coordinate department training when needed.
• Provide technical training and develop training materials as needed.
• Create and maintain personal development plans.
• Participate in site or global initiatives.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Position Overview:

We are seeking a proactive Technical Support Specialist (L1 & L2) professional on behalf of our client. This role encompasses delivering Level 1 and Level 2 technical assistance, both onsite and remotely. The successful candidate will play a key role in troubleshooting, aiding IT projects, and coordinating tasks to ensure smooth operations for the client.

Main Responsibilities:

• Deliver Level 1 and Level 2 technical support through phone, email, and onsite interactions.
• Diagnose and resolve IT issues for customers both remotely and in person.
• Assist in coordinating and implementing IT projects.
• Set up, install, and maintain clients' hardware and software systems.
• Engage effectively with customers and internal teams to guarantee prompt resolutions.
• Support project managers in coordinating projects and managing tasks.

Qualifications We Seek:

• Proficient troubleshooting abilities in hardware, software, and networking environments.
• Strong communication skills and a team-oriented mindset.
• A positive outlook with a readiness to embrace challenges and learn new skills.
• Previous experience in IT support or technical project involvement is a plus.
• Capability to juggle multiple tasks and adapt to shifting priorities.

Why Consider This Opportunity?

• Work on innovative technical projects and gain valuable hands-on experience.
• Join a supportive team that encourages personal and professional growth.

How to Apply:

Please submit your CV and cover letter via the CareersFuture portal or email your resume to [email protected]

Only shortlisted candidates will be contacted. We look forward to exploring your potential!

By submitting your personal data and/or resume, you consent to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Chee Beng | EA Reg No: R24121894

Customer Support Executive (CSE) - Video Analytics

Location: One North

Working Days: 5 days A Week [Mon - Fri)

Working hours : 9am – 6pm

Salary : Up to $6,000 + (Car allowance based on mileage travel)

Roles & Responsibilities:
- Customer and Site Management:

• Act as the primary liaison for customers and sites.
• Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
• Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
• Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
• Conduct training sessions and workshops to educate customers on the utilization of company products and technologies.
• Ensure customer satisfaction and retention.
• Monitor and report on key customer success metrics.
• Willingness to travel to customer sites as required

- Physical Deployment of Video Analytics solutions:

• Deliver and install hardware to integrate company's Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

• Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

• Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

• Coordinate internal resources to address customer requirements effectively.
• Work collaboratively with internal teams to enhance the overall customer experience.
• Provide constructive product feedback and suggestions to Company’s technology team.

- Documentation:

• Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

• Provide guidance to interns on efficient and effective practices in daily tasks.
• Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

• Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Job Requirement

• Demonstrated experience in a customer success or account management role.
• Proven background in technical support roles.
• Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
• Proficient in project management and organizational skills.
• Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

To perform routine sampling and report the results according to the SOP’s.

Ad-hoc duties for office administration.

Responsibilities

1. for Laboratory Assistant

1. Perform routine/non routine Environmental monitoring for all required facilities, clean rooms and labs, inclusive of Particle monitoring (by Particle counter).

2. Perform water sampling as stipulated in the SOP’s

3. Documentation of test results in accordance with current Good Manufacturing Practices(cGMP)

2. For Office support

1. Liaise with the clients by providing support, information, recommending products

2. Making report, plan meeting and taking minutes of meeting

3. Act as point of contact for customer as well as vendors

4. Develop and carry out an efficient documentation and filing system

5. Be responsible for end to end order fulfilment process:

Create / Amend order / fulfilment / delivery until the completion of every order.

Requirements:

1. Bachelor in Science or Advanced Diploma/Diploma in Microbiology/Pharmaceutical Science/ Life science with 1 year relevant laboratory experience

2. Able to work independently

3. Good communication skills (oral & written)

4. Singaporean/ SPR only

5. Freshers welcome to apply, training will be provided

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Responsibilities

• Provide administrative support to the team in the management of global customers.
• Provide support to customers in terms of enquiries, quotations and reports.
• Assist in RFQ process.
• Maintenance of CRM records which includes client and prospect information.
• Responsible for statistics and data collation.
• Data analysis and reporting.
• Assist in the preparation of sales presentations and marketing materials.
• Perform other duties assigned by HOD.

Job Requirement

• Tertiary qualification.
• Proficient in Microsoft Excel, Word and Power Point.
• Strong analytical skills.
• Excellent communications skill, resourceful, creative and willing to learn.
• Strong sense of ownership and commitment in assigned tasks.
• Able to work independently in a dynamic environment and demonstrate good teamwork.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.