Total 5,548 Senior Executive job vacancies in d22 jurong jurong island tuas

Job Description

• Responsible for content planning and creation of marketing collaterals and assets, including copywriting and editing for newsletters, electronic direct mails, brochures, fact sheets, blog articles, case studies, videos, and website.
• Plan and implement integrated marketing campaigns for solutions, events and exhibitions.
• Generate content for digital marketing channels and social media platforms.
• Collaborate with agencies, external vendors and internal stakeholders to develop and ensure the timely delivery of social media campaigns and optimise performance metrics.
• Identify new marketing channels, platforms and media that better achieve marketing and business objectives.
• Assist in ad hoc marketing tasks and activities.

Job Requirements

• Experience in marketing communications and related fields.
• At least 5 years of experience in marketing or corporate communications.
• B2B experience preferred but not mandatory.
• Excellent command of the English language and storytelling skills.
• Independent self-starter with attention to detail.
• Strong project management skills.
• Excellent interpersonal and communication skills.

1, Attend to tour and hotel reservations enquiries from overseas customer.

2, Ability to use Microsoft office software to effectively plan and arrange travel routes and confirm car details.

3, Manage tour bookings, including accommodations, meals, tour guides, transportations and local attractions.

4, Ensure bookings are well arranged and confirmed at a period which is in the best benefit of the company.

5, Summarize monthly vehicle usage data, check vehicle usage records for the month, analyze daily operations, identify and solve problems in a timely manner.

6, Maintain good and effective communication and coordination with each group and driver, handle emergency operations and communication in case of unplanned vehicle use, timely follow up on the team's vehicle usage status, and ensure smooth operation.

7, Assist with daily updates to the sales system.

8, Review and follow up on confirmed bookings constantly.

9, Arrange familiarization trips for overseas agents.

10, Prepare and raise payment requisition for supplier's payables.

11, Prepare hotel/tour summary.

12, Attend to customers calls to operations hotline during working/non-working days and standby to solve on urgent matters.

13, To build and maintain long-term customer relationship with excellent.

14, Providing excellent service to customers through various channels such as walk-ins, phone calls, emails, and online platforms (e.g., social media).

15, Assist in any marketing activities required.

Requirements:

1, Any other ad-hoc duties assigned by a management.

2, Minimum a NITEC/Diploma certificate or Engineering.

3, Candidates with 5 years relevant experience are welcome.

4, Must be meticulous, organized, pro-active and has strong communication skills to interact with internal & 5, external parties & willing to learn.

6, Candidates must be familiar with MS Office (Excel, Words and Outlook) and be proficient in English written and spoken.

7, May be required to do night shift.

8, Possess a valid Class 3 driver with good driving records.

Job Description & Requirements

We are looking for a skilled Cook to prepare delicious meals according to menu. To cook dishes with taste and timely delivery. As a senior cook you will be responsible for everything that goes in the employer's kitchen. You should also ensure that all cooking meets health and safety standards. Able to multi task and work as a team. Experience in using various ingredients and cooking techniques is also important.

Senior cook work responsibilities:

• Oversee all dishes in preparing,cooking and serving
• Prepare dishes according to the approved monthly menu
• Ensure ingredients and final products are fresh
• Handle and store ingredients and food
• Maintain a clean and safe work area, including handling utensils, equipment and dishes
• Maintain food safety and sanitation standard

Job Description :

• Responsible for the engagement and negotiation of work with sub-contractors
• Ensure the awarded price is within the budget or to achieve the optimum price level to increase profitability for the company.
• Involve in Subcontractor price negotiations in the presence of Project engineer, commercial managers and put up for approvals before issuing PO to subcontractors.
• Handle all required legal documents with respect to Letter of Indemnity, Workmen Insurances, Bankers Guarantees, etc.
• Familiar with Ministry of Manpower regulations concerning sub-contracting of work from Companies using foreign workers
• Ensure that Subcontractors adhere to Marine Shipyard Schemes
• Daily monitoring of workers whereabouts, manpower allocation onboard, ensure that they are not cross-deployed to other lumpsum scopes. Daily collection of timesheets for manpower deployed on T&M & compare against Lumpsum scope manpower onboard.
• Check documents, timesheets submitted by Sub-Contractors
• Maintain and update Sub-Contractors documents submitted for safety induction
• Verifying Invoices, Variations issued by subcontractors and by other departments to Sub-Contractors and submit to for approval and followed by Invoice processing respectively.
• Process and update approval process of works order
• Provide weekly reports on Subcontractor engagement and develop matrix based on engagement.
• Manage subcontractor & Inter-department grievances and update in weekly report with highlighted issues for review by Management.
• Any other ad-hoc duties assigned

Job Specification

• Minimum Diploma, preferably in Mechanical
• Minimum 3 years working experience in managing subcontractors in Shipyard environment or equivalent experience in administration works in marine shipyard.
• Fresh graduate with no experience welcome to apply, training will be provided
• Good attitude, meticulous and able to work independently
• Team player and excellent interpersonal and communication skills in English
• Possess a positive attitude and willingness to take up challenges
• Able to work in a fast-paced environment
• Proficient in MS Office applications (ie. Microsoft Excel)

Senior Drafter Engineer

Islandwide, Full Time

Permanent

Junior Executive

3 years exp – 5 years exp

Building and Construction

$3,500 to $6,000 Monthly

15 October 2024 Closing on 05 November 2024

Roles & Responsibilities

We are looking for candidate who have related structural of steel, Building and Construction, AutoCAD drawing, and Professional Technical Skills, Trueful, Responsible, and English Languages Skills was Excellent, in terms of writing, understanding, listening, speaking, and also understanding when coming for the project of the contract.

Job Responsibilities

· Handle/Responsible of document submission to clients and appropriate agencies.

· Create and modify AutoCAD(3D) drawings for submission and comply to specified criteria and standards.

· Collaborate with project teams on drawings and documentation for distribution and filing.

· Assist with Site engineering/Project Mangers/Directors-related documentation and administration.

· responsibilities that may be assigned from time to time./ Follow Clearly Instructions.

· Any other ad-hoc duties as assigned.

Requirements

· Diploma/Specialist/ Advance Diploma and above in Engineering related fields.

· At least 3 years' working experience working as a drafter.

· Experience in Civil Engineering Field.

· Fast Pace & Result Hardworking Learner.

· Able to work independently.

· Site Walks required.

. Site Check required.

. Requires 5.5 days Working

$3,500 to $6,000 Monthly

We are steel work company located at TUAS SOUTH, fabricate and install steel parts for constuction site.

Roles & Responsibilities

We are looking for candidate who have related structural of steel, Building and Construction, AutoCAD drawing, and Professional Technical Skills, Trueful, Responsible, and English Languages Skills was brilliant, in terms of writing, understanding, listening, speaking, and also understanding when coming for the project of the contract.

Job Responsibilities

· Handle/Responsible of document submission to clients and appropriate agencies.

· Create and modify AutoCAD(3D) drawings for submission and comply to specified criteria and standards.

· Collaborate with project teams on drawings and documentation for distribution and filing.

· Assist with Site engineering/Project Mangers/Directors-related documentation and administration.

· responsibilities that may be assigned from time to time./ Follow Clearly Instructions.

· Any other ad-hoc duties as assigned.

Requirements

· Diploma/Specialist/ Advance Diploma and above in Engineering related fields.

· At least 3 years' working experience working as a drafter.

· Experience in Civil Engineering Field.

· Fast Pace & Result Hardworking Learner.

· Able to work independently.

· Site Walks required.

Introduction:

Yoshimura Food Holding Asia, a trusted name in the culinary scene.
With a legacy of excellence, we provide premium Seafood products renowned for quality and taste.
Now hiring Senior Sales Executives to drive growth and build lasting client relationships.
Join us in shaping the future of food. Explore opportunities at Yoshimura today.

Responsibilites:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Introduction:

Yoshimura Food Holding Asia, a trusted name in the culinary scene.
With a legacy of excellence, we provide premium Seafood products renowned for quality and taste.
Now hiring Senior Sales Executives to drive growth and build lasting client relationships.
Join us in shaping the future of food. Explore opportunities at Yoshimura today.

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Responsibilities:

• Responsible for the full cycle of in-house recruitment functions, including job posting, screening, conducting interviews, and making an offer to shortlisted candidates.
• Conduct HR orientation and induction programs for new employees.
• Apply for and renew foreign employees' work passes.
• Participate in the continuous improvement of the HR work processes, workflow, policies, and procedures applicable to the Singapore labour market.
• Assist in general administrative duties where necessary.

Requirements:

• Min. Diploma / Degree in Human Resources Management or equivalent.
• Min. 2–5 years of relevant recruitment experiences, preferably from EPC environment.
• Prior experience handling direct employees is a must.
• Good knowledge of the Employment Act, MOM regulations, & practices.
• Self-motivated and able to work under pressure.

We are seeking a dynamic and motivated Sales Executive to join our team. This pivotal role involves managing your Sales Channel and reporting directly to General Manager.

As a Sales Executive, you will spearhead the development of an effective sales strategy aimed at expanding existing accounts while identifying and capitalizing on new channel opportunities to drive incremental sales.

Responsibilities:

• Strategize: Develop and implement robust sales strategies to foster growth within existing accounts and explore avenues for new business development.
• Customer Focus: Cultivate enduring relationships with customers, emphasizing long-term partnerships and understanding their evolving needs.
• Feedback Management: Handle customer feedback with professionalism, utilizing it as a means to enhance service and offerings.
• Team Collaboration: Work closely with the sales team, collaborating seamlessly to achieve collective sales objectives.

Requirements

• Minimum Poly Diploma in Marketing / Business Studies or any related field is preferred.
• Candidate without prior experience are welcome. While sales & marketing experience in the FMCG sector and hold a success track record are preferred.
• Computer literate and possess good interpersonal and communication skills.
• Good team player with excellent customer service attitude and dynamic.
• Self-motivated to work independently.
• Positive attitude and must be meticulous, organised and reliable.
• Good command of English (Verbal and Written) is a plus.

Other Information

• Job Type: Full Time, Permanent
• 5.5 working days
• Immediate position

Join our team and become an integral part of a collaborative environment that values both customer dedication and team success.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

We are seeking a dynamic Sales Executive to join our team. This pivotal role involves managing your Sales Channel and reporting directly to the General Manager.

As a Sales Executive, you will spearhead the development of an effective sales strategy aimed at expanding existing accounts while identifying and capitalizing on new channel opportunities to drive incremental sales.

Responsibilities:

• Strategize: Develop and implement robust sales strategies to foster growth within existing accounts and explore avenues for new business development.
• Customer Focus: Cultivate enduring relationships with customers, emphasizing long-term partnerships and understanding their evolving needs.
• Feedback Management: Handle customer feedback with professionalism, utilizing it as a means to enhance service and offerings.
• Team Collaboration: Work closely with the sales team, collaborating seamlessly to achieve collective sales objectives.

Requirements

• Minimum Poly Diploma in Marketing / Business Studies or any related field is preferred.
• Candidate without prior experience are welcome. While sales & marketing experience in the FMCG sector and hold a success track record are preferred.
• Computer literate and possess good interpersonal and communication skills.
• Good team player with excellent customer service attitude and dynamic.
• Self-motivated to work independently.
• Positive attitude and must be meticulous, organised and reliable.
• Good command of English (Verbal and Written) is a plus.

Other Information

• Job Type: Full Time, Permanent
• 5.5 working days
• Immediate position

Join our team and become an integral part of a collaborative environment that values both customer dedication and team success.

Responsibilities:

• Apply functional specifications and use engineering tools to design hardware for product changes and new development
• Assist in analysis, modification and design of products and services for assigned projects which requires basic knowledge of materials, components, and their applications
• Assist and participate in testing and test results analysis for assigned projects

Requirements:

• Degree in Mechanical Engineering or similar discipline
• Basic skillset should be to design various tools & equipment with latest industry/design codes and analysis
• Knowledge on CAD packages like SolidWorks are preferred

Job Description

• Execute day to day safe operation of 105 KTPA PS compact and finished goods packaging operation.
• Responsible for the smooth and safe operation of PS Compact, Utilities and Packaging lines.
• Responsible to ensure product are produced within quality specifications.
• Execute production planning & follow up daily & planned maintenance activities in the shift.
• Troubleshooting & take appropriate corrective actions for Compact and Packaging line in the shift.
• Highlight / Perform segregation for out-of-spec quality product

Job Requirements

• Minimum N or O Level with ability to read, write and speak in English
• Must be able to work 3 cycles rotating shift (Morning Shift 7am to 3pm, Afternoon Shift 3pm to 11pm, Night Shift 11pm to 7am
• Must be physically fit, able to work at heights and perform lifting of 30kg load
• Fresh graduates and/or those without experience are encouraged to apply as training will be provided.

Position Summary

This position will be responsible in supporting the Administrative Function of the Company which includes but not limited to management of worker’s dormitory facilities, canteen operations, transport arrangements and all other administrative related.

Tasks and Responsibilities

• Overall management of workers’ dormitory including but not limited to overseeing the allocation of dormitory occupancy, dormitory facilities and maintenance works as and when required.
• Management of all company vehicles related matters including but not limited to maintenance, periodic servicing, vehicle insurance, heavy vehicle parking and road tax matters
• Management of transport arrangements for employees and work closely with appointed transport providers
• Management of canteen operations, building landscaping, office supplies and equipment such as photocopiers, employees’ lockers and office furniture.
• Assist employees with Visa application and bring them to embassy if required.
• Other ad-hoc support to HR & Admin operations whenever necessary.

Job Requirements

• Min 2 years of experience in dormitory and office management preferred
• Experience in dormitory and office management preferred.
• Minimum Diploma or equivalent

• Responsible in handling Accounts Receivable and Accounts Payable

• Record and reconcile expenses, including employee reimbursements.

• Assist in cash flow planning, ensure accurate update of financial records and reconciliation

• Ensure timely and accurate billing and following up with customers/vendors to ensure timely payments

• Assist in monthly general ledger journals, schedules and closing activities

• Other ad-hoc duties as assigned by the supervisor

Project Description:

A Leading Bank is embarking on a journey on Tokenization of Securities and various asset. needed strong Java Microservices developer integrators to work on Blockchain platform and its integration layers.

Responsibilities:

• • Design and develop microservices using Java related technologies.
  • Collaborate with cross-functional teams to identify and implement new products and improve the existing systems in our microservices architecture
  • Develop and maintain documentation of the microservices architecture, including design patterns, best practices and coding standards.
  • Debug, troubleshoot and provide production support for microservices based applications
  • Implement automated testing and continuous integration/continuous deployment (CI/CD) processes to ensure quality and efficiency in the development cycle.
  • Mentor and guide junior developers on microservices architecture, design patterns and best practices.

Mandatory Skills Description:

• • 4 -7 years of hands-on experience in Java development and Microservices
  • Strong hands-on Java coding experience
  • Well versed in Java foundation
  • Strong knowledge on Java 11 and above
  • Working experience in Spring boot microservices and design patterns
  • Cloud experience (preferably OpenShift)
  • MQ
  • Relational database (preferably Postgres, any RDBMS)
  • Should be strong in all the core skills mentioned in resume

Nice-to-Have Skills Description:

• • Kafka
  • Experience in react
  • Banking/Investment Banking domain experience

Shipping Management:

1. Manage shipment (Schedule and Planning).

2. Handle import, export and shipping documentation.

3. Prepare shipment weekly report for procurement and finance department.

4. Prepare monthly Marine Cargo Insurance report for Insurance Company. (Import & Export).

5. Manage Day to Day operations to follow up the outstanding shipments.

6. Responsible for updating and generating shipment database on ERP Tigernex & Odes with correct Goods Receive Notes.

7. Prepare the necessary documents for renewal the NEA License, AVA Singapore and SCCI certificate.

8. Process Import & Export custom permit and liaise with NEA, Singapore Customs Authority.

9. Prepare for annual audit inspection report.

10. Liaise with overseas agents and carrier to check on the shipping documents rules and regulations for the respective country etc.

11. Accurately manage paperwork documentation for billing and closing of files after shipment completion.

12. Basic admin duties such as calculating costing and payment follow-up requirements.

13. Ensuring all shipment goods are received timely and correctly of inventory database.

14. Identifying and mitigating risks associated with shipping, such as delays, damages report for carrier company and discrepancy of goods in container.

15. Ensure the shipments compliance with company policies and industry standards. Including customs compliance for international shipments.

Logistics Management:

1. Counter check for the daily truck AM & PM slots truck checklist appointed by Stefan Lim.

2. Handling logistics administration such as processing delivery order, printing, despatch and returned DOs with acknowledgement etc.

3. Assist warehouse activity such as packing and classification for self-collection.

4. Data entry such as subset in/out record / service job.

5. Manage mini-chat (WhatsApp) customer for delivery confirmation and attend customer enquiries.

6. Assist warehouse team count stock before and during annual stock take.

7. In charge of Ecommerce Order such as preparation and ensure the accuracy of Waybills match with DO and follow up pending goods with salesman.

8. Perform any other duties as assigned by the direct supervisor.

Requirements:

1. Minimum diploma and above qualifications in relevant fields.

2. Good in communication and documentation.

3. Minimum 2 years relevant experience is advantage.

4. Able to perform independantly and teamwork.

5. Short notice is preferable.

Responsibilities

• Assist in maintaining of building facilities on timely - servicing, inspection, equipment re-certification etc..
• Undertake minor repair and maintenance work.
• Conduct daily facilities inspection to identify any defect
• Determine and analyze the cause of defects, breakdowns and faults & provide suggestions to prevent any future occurrences
• Liaise and supervise contractors on facilities repair / renovation works to ensure acceptable standard of work
• Ensure that only authorize users have accessed to locked venue
• Other tasks as assigned by the Management

Requirements:

• Diploma holder in M&E / Civil Engineering or its equivalent
• 2 years of work experience in Facilities & Building Management
• Can work under minimal supervision and is pro-active

Responsibilities

• Handle all data entry using ERP system and excel.
• Generate quotations, delivery orders and invoices.
• Issuance of work orders to production.
• Handle emails and phone calls.
• Manage and purchase office stationery and inventory.
• Ensure proper filing of all documents.
• Fulfill any ad-hoc tasks assigned.

Requirements

• 2 years experience in administrative roles, preferably with engineering firms.
• Proficient in ERP system,MS Excel and Word.
• Able to write proper emails in English.
• Bilingual in English and Mandarin to handle customers.
• Ability to plan and prioritize workload and handle multiple tasks.
• Have good team-work spirit, willing to help out in other departments.
• Possess the flexibility and willingness to learn new things to gain skills, especially interpreting simple sheet metal drawings, needed for promotion opportunities.

Key Responsibilities:

1. Campaign Support:
   • Assist in the planning and execution of marketing campaigns across multiple channels, including digital, social media, digital email, print, and events.
   • Help develop marketing materials such as flyers, brochures, email templates, and social media content.
   • Coordinate with internal teams and external agencies to ensure timely and accurate campaign execution.
2. Content Creation & Management:
   • Assist in creating content for social media, newsletters, websites, and other marketing platforms.
   • Help maintain and update the company’s website and social media profiles.
   • Ensure all content aligns with brand guidelines and messaging.
3. Social Media Management:
   • Assist in managing the company and client’s social media accounts (e.g., Facebook, Instagram, LinkedIn, Tiktok, etc
   • Monitor engagement, respond to comments and messages, and help with content scheduling
   • Conduct research on industry trends and competitors’ social media strategies to improve engagement.
   • Help maintain and update the customer database in the CRM system.
4. Event Support:
   • Assist in planning and organizing events
   • Help with event logistics, including coordination with vendors, setting up booths, and distributing promotional materials.
   • Manage event registrations, attendee lists, and follow-up communications.
5. Administrative Support:
   • Assist the marketing team with general administrative tasks such as scheduling meetings, managing documents, and coordinating marketing activities.
   • Maintain marketing databases and organize resources like promotional materials and marketing collateral.

Qualifications:

• Education: Diploma in Marketing, Business, Communications, or a related field (or equivalent work experience).
• Experience: 1-2 years of experience in marketing, preferably in a similar industry or role (internship experience is also valuable).
• Skills:
  • Proficiency in digital marketing tools and platforms (e.g., social media, email marketing platforms, Google Analytics).
  • Strong written and verbal communication skills.
  • Good understanding of social media channels and trends.
  • Basic knowledge of SEO and content marketing.
  • Creative and detail-oriented with a passion for marketing.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and experience with design tools (e.g., Canva, Adobe Creative Suite) is a plus.

Desired Attributes:

• Strong multitasking and organizational skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt in a fast-paced environment.
• A proactive attitude and willingness to take initiative.
• Available to start immediately is a plus

Working Conditions:

• Full-time position.
• Hybrid working mode
• Some travel may be required for events or client meetings

Responsibilities:

• Cold – Calling to prospective clients
• To promote Crystal Freight Services – Ocean / Air / Total Logistics Services. Plan and propose solutions to meet customers business objectives
• Aggressively source and secure new accounts and business.
• Establish strong customer base
• Monitor and ensure prompt payments for customer receivables.
• Ensure accurate and timely sales reporting to HOS.
• Perform any other job-related duties assigned by HOS
• Achieve set sales targets and ensure all business transactions meet P&L objectives
• Hunter Role
• Any other duties as assigned

Requirements:

• Minimum GCE ‘N’ level or SPM
• Minimum 1-2 years of experience in Air or Sea freight forwarding (Must)
• Proficient in Microsoft Office
• Strong proficiency in both written and spoken English communication.
• Possess own transport

Working hours:

5 Days Work Week

Monday to Friday - 8.45 AM to 6.15 PM

Salary (commensurate with experience):

• Attractive Commission Package
• Performance Bonus
• 14 Days Annual Leave
• Medical Allowance (IHP)

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.

*Rotating Shift & Weekend Support Required*

Responsibilities:

• Password Reset Assistance: Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
• User Authentication: Verify user identities and ensure proper authorization before processing password reset requests.
• Troubleshooting: Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
• Documentation: Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
• Escalation: Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
• User Education: Provide guidance and education to users on best practices for password management and account security.
• Customer Service: Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
• Adherence to Policies: Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
• Continuous Improvement: Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.

Requirements:

• Education: Diploma or equivalent; additional certifications or coursework in IT or customer service is a plus.
• Experience: 3 years of experience in a customer service or helpdesk role preferred, with specific experience in password reset support highly desirable.
• Technical Skills: Basic understanding of computer systems, networks, and password management principles; familiarity with helpdesk ticketing systems is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Problem-Solving Abilities: Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
• Customer Focus: Dedication to providing exceptional customer service and maintaining a positive user experience.
• Team Player: Ability to collaborate effectively with team members and other support personnel to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
• Able to commit to rotating shifts & weekend support
• Singaporean(s) Only

If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position. Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.

Coen Tay Zhi Xuan (R1989334)

Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

The Role

To provide administrative support for academic sponsorship, training sponsorship (external learning projects) and leadership and management programmes for IHH SG staff.

Key accountabilities

• Provide administrative support for all academic sponsorship, training sponsorship, management programmes
• Collate nomination for shortlisting of qualified staff and coordinate interviews
• Collaborate with education institutions on application and other matters
• Prepare the necessary agreements and process any payment, if required
• Ensure all required documents are in place for each successful application
• Compute the liquidated damages for breaking of bonds
• Maintain all databases and Pfiles
• Monitor the central pool of training budgets
• Work with internal stakeholders such as HR and Finance, external stakeholders such as training vendors
• Generate reports and provide logistic support such as room booking, set-up and preparation of materials as required
• Other duties as and when required

Qualifications & Experience

• Preferably with 2 years of relevant working experiences in education or training industry
• Preferably with good knowledge of SSG, MOM and MOH regulations
• Attention to detail and problem-solving skills
• Proficient in office management software (MS Office)
• Customer-orientated, strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work independently and as part of a team