Total 3,594 Manager job vacancies in novotel living singapore orchard

We are looking for an HR Manager to oversee all aspects of human resources practices and processes. The HR Manager will be the go-to person for all employee-related issues. Main duties involve managing activities such as job design, recruitment, employee relations, performance management, training & development and talent management.

This role is very vital to Initia’s success. People are our most important asset and you’ll be the one to ensure we have a happy and productive workplace where everyone works to realize our established mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect in the kind of HR Manager we are looking for.

DUTIES & RESPONSIBILITIES:

• Developing the company's HR agenda
• Developing HR strategies, policies and practices
• Structuring compensation and benefit packages
• Developing and creating each position’s KPI and evaluation structure for employee
• Finding suitable government grants for the entire business entity and securing the grants
• Managing, saving, and allocating HR funds with government grants
• Provide input on workforce and succession planning as well as planning of business unit restructuring
• Accomplish and ensure projects tasked by HQ are complete according to schedule
• Handle recruitment and selection process such as posting advertisements, shortlisting and prepare employment contracts
• Ensures legal compliance by monitoring and implementing
• Learning and Development, Planning Training Plan for all staff
• Responsible for ensuring timely and accurate delivery of payroll
• Administrator welfare matters and organizing staff activities
• Driving the performance management programs, identifying talent gaps and develop internal candidate pipelines
• Manage overall end-to-end Payroll
• Providing HR consulting and solutions on HR matters to business units on a daily basis

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Hello from Maker Lab! Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

Project Manager (Localisation & Content)

Fixed term contract

Our client’s video-sharing community is their lifeblood! It is the creativity and passion of their creators that make it the destination for billions of people around the world every single day, and that is why fans love the platform! And the brand is all about celebrating, supporting and inspiring that awesome community. 

As the Project Manager supporting our client’s Marketing teams, you’ll be helping to develop and launch regional marketing communications programmes and campaigns and managing important brand touchpoints such as the creators' website with multiple local nuances. With that, localisation processes and dynamics play a huge part of this project. You will support internal and external partners in driving content distribution through on-and-off platform media channels - all with the purpose of driving creator engagement and supporting their needs.

You should be an extremely organised, methodical and detail-oriented individual with a passion for content creation. They should be an excellent communicator of concise, accurate deadline-driven information to inform launch decisions. 

Role:

Website 

•  Lead and develop strategy, analyze opportunities, and drive execution of website campaigns/enhancements, supported by insights and analytics 
• Lead, facilitate and participate in the end-to-end creative process, and to assist and liaise with agency partners, to deliver creative and marketing messaging that aligns to creative narrative / look & feel 
• Collaborate with internal and external partners to create, localize and publish new content on the brand’s website and other mediums 
• Lead localization and validation efforts with agency partners 
• Collaborate with execs and regional teams to assess business needs and opportunities 
• Generate status reports and recommendations for website needs 
• Quality control assets prior to production handoff to ensure they meet all necessary standards and needs 
• Form strong relationships with key internal stakeholders across channels, teams, and regions. 

Campaigns 

• Develop strategy and drive execution of creator comms campaigns, supported by insights and analytics 
• Lead, facilitate and participate in the end-to-end creative process, and to assist and liaise with our client’s agency partners, when necessary for the purpose, to deliver creative and marketing messaging that aligns to creative narrative / look & feel 
• Implement, track and prioritize a calendar of specific initiatives that align to the broader strategy and goals 
• Day-to-day project management across marketing campaigns for email and in-product notifications 
• Assist in copy and asset development, and identify creative opportunities across channels
• Support the preparation of business reviews and business cases for executive decisions
• Collaborate with regional teams to plan creative projects, define milestones, assign 
• resources, assess risks, and help projects meet business objectives, deadlines and budget requirements. 
• Manage projects through strategy alignment, briefing, design development and production in partnership with key partners (Design, Production and Legal as and when needed) 
• Distill regional and local creative needs into concise design briefs and processes, and present output and discuss feedback within the GTM team 
• Work closely with internal creative teams and external agency partners to deliver exceptional creative work - showing a keen eye for great design and a focus on brand integrity 
• Identify team needs with regards to process, tools, documentation, asset management and implement or drive and implement changes where required 
• Traffic management across all necessary projects requests from intake through final approval
• Manage communication between key stakeholders (global, regional, local) while representing project status and share outs. 
• Collect creative inputs and updates to ensure brand consistency and accuracy in the region and across all usage touchpoints 
• Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. 
• Proactively identify risks, prioritize them, and create plans to resolve in a timely manner 
• Liaising closely with agencies to generate creative ideas and validate to, during and post-launch of campaigns and programmes. 

Products 

• Learn about upcoming product launches and identify opportunities to support with scaled comms levers, and collaborate cross-functionally to support launches

You:

• Bachelor’s degree and at least 7 years of experience in content marketing and/or agency producer position.
• Prior experience developing and launching globally relevant and hyper-localised content plans and programmes.
• Strong organisational and project management skills with the ability to set goals and prioritise initiatives with minimal guidance.
• Proven track record of launching a variety of creative projects, ranging in complexity, and an adept understanding of creative ‘lingo’.
• Familiarity with handling a variety of file types across a range of mediums.
• Team player who is able to multitask and handle multiple simultaneous projects.
• Self-motivated self-starter, displaying composure under challenging phases.
• Strong experience operating within cross-functional teams, ideally in a matrix organisation.
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

The Opportunity

• It is an opportunity for an experienced Product Manager to join their team
• Starts off as a 12 month contract

Responsibilities:

The Cash Product Commercialisation Manager will assist the Regional Mid Cap & SME Cash team to drive business growth by commercializing cash products and solutions for our Mid Cap & SME customers:

1. Plan and execute campaigns and experiments to drive customer acquisition and utilisation.

2. Leverage data analytics for leads and analyse results of campaigns and experiments to continuously gain insights and conversion.

3. Develop new product propositions to grow and entrench our position in the accounts and payments space.

4. Provide training and marketing support to implement go-to-market plans and drive product usage.

5. Drive efforts to maximize the use of digital channels for client acquisition, transactions, and ongoing engagements.

6. Work closely with Relationship Managers, Global Transaction Services, Marketing teams to ensure the delivery of business growth targets.

The Talent

• Degree in any relevant field
• Good interpersonal, written and verbal communication skills
• Proficient in Excel and MS Office suite of products.
• Self-motivated, data-driven, able to think systematically and multi-task.
• Able to work in a fast-paced environment.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Product Manager
• Only shortlisted candidates will be contacted

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities

• Provides guidance for all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals
• Controls and directs the food preparation process efficiently and professionally
• Creates meals using new or current culinary inventions or as the business prescribes
• Approves and polishes dishes before they are delivered and served to customers
• Produces quality menu that could change seasonally as the business requires
• Manage, train and educate kitchen workers to be par with the highest possible culinary standards
• Manages kitchen stocks and ensures minimal wastage
• Forecasts and assesses personnel requirements ensuring no shortage or excess of kitchen staff while keeping labor costs in control
• Procures, stores, and handles all food products and materials within the agreed-upon budget and maximizes gross profit to include the effective staff management and payroll expenses
• Ensures that base food preparations and mise en place are well organized for service, allowing smooth kitchen operations
• Maintains payroll, punctuality and attendance records
• Follows and strictly implements all food and sanitary rules as well as safety guidelines
• Keeps updated in the latest trends in culinary trends and kitchen processes and technologies
• Ascertains that the personnel follow the regulations on hygiene, stock rotation, dates, storages, refrigerator temperature control, pest control, reporting of malfunctioning equipment, reporting of notifiable illnesses, and reporting of absenteeism, whether due to illness or otherwise
• If and when necessary, keeps recipe files in excellent condition and up-to-date

Qualifications & Requirements

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• At least 5 years of experience as a chef
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Proven ability of kitchen management
• Strong interpersonal and leadership skills
• Tenacious in picking up concepts and possesses strong logical and analytical problem-solving skills
• Good understanding of computer software such as POS, restaurant management system, and Microsoft Office

Job Responsibilities

• Collaborate with relevant department to map out requirements and develop a Manpower Planning Tools that taps on various data sources and planning parameters to optimise manpower Estab.
• Explore feasibility of scaling Institution manpower planning templates across all Job Groups.
• Engage with various stakeholders to gain understanding of operational planning to drive and influence tools adoption.
• Work closely with Strategic Workforce Planning (SWP) committee to familiarize with long-range planning to support cluster’s expansionary demands.
• Familiarize with yearly manpower budgeting process and work closely with team lead to use manpower planning tool as part of annual budgeting process.
• Establish performance indicators, measure and achievement of desired business outcomes, identify improvement opportunities to achieve the desired outcomes.

Requirements

• Bachelor’s Degree or Above – Major in a quantitative discipline i.e. Finance, statistics, human resources, economics, or any related discipline.
• Minimum 2 years’ experience in HR function with Manpower Planning experience is preferred.

Interested and qualified candidates, please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

• Seek new collaborative opportunities with external partners mainly in Asian region as well as globally by collaborating with Research Coordination members.
• In the course of the cooperative works with team members, support to carry out the collaboration management tasks.
• Build a close relationship with scientists mainly in Asian region, capture UMN in the region, and provide feedback with team members.

Your Career 

As the Ecosystems Solution Architect Manager, you are responsible for leading and developing a high-performing team of Solution Architects focused on driving business growth through strategic partnerships with Global System Integrators (GSIs), Cloud Service Providers (CSPs), and Managed Security Service Providers (MSSPs). This role requires a deep understanding of the company's product suite, industry trends, and partner ecosystems. The ideal candidate will possess strong leadership, technical acumen, and relationship-building skills to effectively manage and enable partners to scale the business.

You will directly manage the regional Solution Architect team, supporting GSI, CSP, MSSP and Technology partners to scale the business.  Technical resources team while developing a centralized engagement strategy for the wider partner ecosystem. 

The role will require the services creation and leadership of virtual teams across the JAPAC region. You will also engage with the Partners to understand their challenges and identify development requirements. Ecosystem partners are critical to our business. We recognise that the partner landscape is differentiated and requires a tailored approach to our engagement strategy. This role will be responsible for the development and delivery of a tiered jointed solution and enablement plan which targets each of the partner categories with a consistent methodology. Distribution, Channel, Systems Integrators, and Managed Services across product platforms (Strata, SASE, Prisma Cloud, and Cortex). 

Your knowledge will be used to evolve the JAPAC  wider partner communication programs, working closely with the Global strategic team and Global Ecosystem organization to ensure consistent and efficient communication. Your work will lead to the development and delivery of partner communication both virtually and conference style.

We are looking for a leader who has strong leadership and organizational skills, and who is comfortable working in both a direct and matrix environment. Working in a matrix environment will require strong influencing skills to achieve your goals, as well as the ability to create clear goals, milestones and success criteria.  

Your Impact 

• Support the creation of an industry-leading Ecosystem partner landscape across the region
• Recruit and hire new Ecosystem Systems Engineers/Architects  into the team, hiring the best talent in the industry
• Develop relationships with the key Ecosystems partners, understand their challenges, and develop programs to enable them to be a successful Palo Alto Networks Ecosystem Partner
• Work with the Global Ecosystem team to ensure they understand and are meeting the requirements of our JAPAC Ecosystem partners
• Retain, train, mentor, and review employees on your team, while keeping them engaged and successful in their careers
• Must be able to maintain a positive outlook, while leading and keeping the GSI Partner SEs motivated in a fast-paced and ever-changing environment
• Help define and continuously update the system engineering training/enablement roadmap with the support of Ecosystem leader
• Build and maintain virtual teams across the region to both support and drive consistent engagement and enablement activities
• Act as an escalation point for pre-sales and post-sales technical issues that arise from strategic partners
• Build relationships with the key technology partnerships for Palo Alto Networks
• Understand the emerging partner landscape of the CSPs (e.g. GCP, Azure, AWS) and how we support their market requirements
• Steer conversations about industry trends and emerging changes on the security landscape that is relevant to the partners market requirements

- Operational Oversight

• Oversee the day-to-day operations of the custody services, ensuring efficient and secure management of digital assets.
• Implement and maintain robust operational processes, including transaction monitoring, asset segregation, and reconciliation.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
• Coordinate with the technology team to ensure the reliability and scalability of custody systems and infrastructure.

- Risk Management

• Develop and implement a comprehensive risk management framework to identify, assess, and mitigate risks associated with digital asset custody.
• Conduct regular risk assessments, scenario analysis, and stress testing to evaluate the impact of potential adverse events.
• Monitor and analyze emerging risks in the cryptocurrency market, including regulatory changes, technological advancements, and market trends.
• Collaborate with the compliance team to ensure adherence to regulatory requirements and industry standards.

- Stakeholder Communication

• Communicate effectively with internal and external stakeholders, including  clients, regulators, and auditors.
• Prepare and present reports on risk and operational performance to senior management and the board of directors.

Your Career

Your work as a Strategy Manager will directly and visibly contribute to our overall strategy and success in Japan and Asia Pacific. As a Strategy Manager, you will work as a part of a problem-solving team assigned to solve complex strategy problems that are top-of-mind for our executives. You will work collaboratively to perform data analyses, develop and conduct internal and external surveys, formulate and test hypotheses, develop and package recommendations for presentation to management, support execution and manage a broad set of cross-functional stakeholders.

Your Impact

• Work directly with a corporate strategy Principal / Lead to drive high-value work streams as part of broader strategic initiatives to break down complex problems, develop and test hypothesis and drive x-functional alignment to deliver recommendations
• Lead thoughtful, creative and rigorous analysis (e.g., market sizing, competitive assessments, business models) to synthesize insights
• Develop and present high-quality recommendation and deliverables for executive level consumption and actively contribute to associated strategy and execution discussions
• Work collaboratively across a cross-functional set of stakeholders to gather the right information, prove / disprove your hypothesis, co-create deliverables, accelerate execution and ultimately unlock value
• Support strategy / business planning processes and assist with developing strategic capabilities across the organization
• Drive change across the organization and be willing to wear multiple hats (strategy development, project management, and execution) to do what it takes to “move the needle”

Responsibilities

1. Lead the Benefits and Wellness (B&W) strategies to organize and execute quality programs and initiatives in alignment with the HR workplans;
2. Establish the award criteria and facilitate the reviews for the various award panels. Point of contact for awards programmes
3. Manage cluster’s benefits (including Long Service Awards);
4. Participate and support committees in organizing cluster’s key events such as Tribute Nites, Annual Dinner and Dance, Nurses’ Day and AHPs’ Day, etc.;
5. Represent cluster in cross-cluster/MOH workgroups on benefits and wellness matters as well as policy administration. Coordinate cluster submission and communicate the relevant information to the institutions as needed for implementation;
6. Represent cluster to partner with other clusters and union in CA negotiation, discussions and benefit related renewal matters;
7. Provide advice and solutions to address issues relating to B&W faced by HR;
8. Ensure consistent HR processes and policies that support the business and complies with local regulations and Group requirements;
9. Provide supervision to junior team members on operational matters and issues, coaching them to become independent and credible COE partners;
10. Manage and lead other projects where assigned.

Qualifications and Job Requirements

1. Bachelor degree preferably in preferably in human resource or business related field.
2. Minimum 8 years of relevant HR working experience in large organizations particularly in project coordination works. Experience in the healthcare sector, while not a pre-requisite, will be an added advantage.

For interested candidate, please email your resumes to [email protected]

Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599

Are you someone who is driven, analytical and well-versed in implementing revenue maximization strategies for a hotel, focusing on occupancy, rate and RevPAR optimization?

Area of focus:

Apply revenue management practice and expanding strategies beyond rooms into catering and food and beverage (F&B) operations, maximize conversions / rates sold for hotel, lead and ensure 100% work accuracy for the reservations team.

Responsibilities/ Duties include (but not limited to):

• Consistently offer professional, friendly and engaging service to guests and business partners
• Meet the demands of a fast-paced environment by using good judgment and the ability to working independently and multi-task
• Prepare/present detailed 6 month forecasts for the business entity, by market segment on a weekly basis, or as required (rooms, catering and F&B)
• Inventory management, rates, all channels of distribution are managed and support the agreed sales strategy
• Ensure that all rate loading and interface are both accurate and timely distributed at all time
• Carry out marketing research and prepare relevant reports monthly/where necessary
• To have strong product knowledge and superior customer service skills
• Ensure effective/time efficient operational approach in the area of responsibilities
• Ensure the revenue management practices follow the procedures and policies
• Ensure reservations team have rate and inventory management knowledge
• Guide and develop all reservations colleague
• Alert departments on the fluctuation of occupancy where need arises.
• Perform Director of Business Development & Strategies’ duties during his/her absence
• Work effectively and co-operatively with all Sales & Marketing team members and other departments in the hotel
• Be on duty on weekends and Public Holidays
• Perform all duties as deemed necessary for the success of the department and our business

We are looking for someone who is:

• Attention to detail
• Strong communication and organizational skills
• Well-versed in Opera system, IDeaS and Microsoft Office applications
• Minimum of 3 years relevant experience in a similar capacity, from a hotel with more than 400 rooms inventory

Employee perks:

• A work culture with high trust and lots of fun
• Meal, transport and mobile allowance
• Laundry benefits
• Flexible benefits
• Birthday leave
• Comprehensive medical coverage & many more!

• Ability to effectively manage relationships with multiple vendors to ensure that Company HRIS meets the organisation needs, stays up-to-date, and performs reliably.
• Ability to manage vendors to mitigate risk, control cost and ensuring vendors comply with Service Level Agreement (SLA)
• Overseeing the end-to-end procurement activities, including putting up approval papers for the appointment of new vendors or/and procurement of new systems.
• Coordinate and plan regular meetings with vendors to ensure deliverables are met.
• Monitor and assess vendor performance to identify areas for improvement and ensure compliance with the SLA/contract terms.
• Working with both internal and external stakeholders to gather and analyse business requirement and drive the planning, development, testing and implementation.
• Identifying opportunities for automation within all aspects of HR processes
• Driving regular review and support implementation of HR system upgrades / patches and new projects when required
• Evaluating and implementing tools to help maintain data integrity.
• Staying updated and abreast on trends in HR technologies
• Participating in and/or leading projects focused on continuous improvement.
• Planning and tracking of HRIS budgets across multiple vendors to support the annual budgeting cycle
• Serve as subject matter expert on system issues and provide recommendations / solutions as required to support the smooth-running of HR operations.
• Ensure the user adoption of the new platform and conduct user training for HR staff / administrator, when required.
• Ensure system/services are in compliance with professional standard, legal and regulatory requirements related to labour law, data protection, recordkeeping and reporting standards.
• Support the review, testing and deployment for new system initiatives / enhancement and changes due to (i) statutory requirements & (ii) process improvements
• Participate in periodic meeting with Vendors to discuss on system-wide changes / enhancements raised by clusters and review the impact all entities hosted in HRIS system.
• Proactively identify new trends and technologies for process enhancement & improve efficiency of HR functions.
• System account management and tracking of all system related cost (i.e., hosting fees, licensing cost). Perform bi-annual audit on system access.
• Ensure proper documentations of all system requirements / changes and integration specifications.
• Review and refine the user access framework to comply with audit/IT security requirement.

Requirements

• Possess Minimum Bachelors Any field
• Prefer someone with in-house HRIS experience using SAP successfactors
• At least 5 years of experience managing a team

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Must have Skills : Retail & CPG - General Experience, Product Information Management (PIM)

Job Description :

The Project Manager will be responsible for leading the implementation of key strategic initiatives in the Online and Offline domain for world largest retail/CPG beauty client. Project manager with hands on delivery experience in PIM solutions ( Salisfy or OpenText), Customer Data Platforms (CDP), Customer Relationship Management (CRM) systems, and Salesforce Marketing Cloud (SFMC) initiatives are preferred over tradition project manager . The ideal candidate will possess hands-on delivery experience and the ability to drive cross-functional projects from conception through to completion.

Key Responsibilities:

• Lead end-to-end project delivery for D2C and B2B initiatives in the Retail/CPG domain.
• Manage the implementation of Product Information Management (PIM) solutions, ensuring alignment with business goals.
• Oversee the integration and deployment of CDP and CRM systems to improve customer engagement and data management.
• Collaborate with stakeholders, including product owners, technical teams, and marketing departments, to define project scope, objectives, and deliverables.
• Develop detailed project plans, timelines, and budgets, ensuring adherence to project milestones and quality standards.
• Identify and mitigate project risks, providing timely solutions to keep projects on track.
• Facilitate effective communication between all project participants and stakeholders, ensuring transparency and alignment.
• Conduct regular project status meetings and prepare reports for senior management.
• Foster a culture of continuous improvement by implementing best practices and lessons learned from previous projects.

• Bachelor's degree in Business, Information Technology, or a related field; PMP certification is a plus.
• Strong years of experience in hands-on project management experience in the Retail/CPG industry, with a focus on D2C and B2B projects.
• Proven experience with PIM, CDP, CRM, and SFMC implementation projects.
• Strong knowledge of project management methodologies and tools (Agile, Waterfall, etc.).
• Excellent leadership, communication, and interpersonal skills.
• Candidates who require work passes need not apply.

Job Scope:

Customer Satisfaction

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction

• Conduct periodic inspections to ensure fulfilment and customer satisfaction

EI Volume Growth & Profitability

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to

o ensure the timely conversion of all equipment from Free Maintenance to paying portfolio

o the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost

o Recover lost Maintenance contracts from the market

• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation

• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

People Development

• Actively drive the technical and non-technical development of Service team

to ensure all work is conducted according to established procedures and work instructions to enlighten the customer

• Close gaps and develop competency of the service team.

Requirements:

Minimum 5 years’ experience in the Service industry, preferably of industrial/engineering/Facilities management or related

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Propose and implement manpower planning and resourcing strategies to hire quality candidates to meet the manpower needs and ensure efficient end-to-end process with on-boarding new hires on a cost-effective manner.
• Manage and execute the end-to-end recruitment process.
• Responsible for annual manpower projections, budget preparation and submission and utilisation.
• Manage the manpower reporting analysis.
• Deliver human resource operations to meet the service standards.
• Provide performance management guidance to the Leads and the line managers that contribute towards a professionally conducted annual Total Performance Management Exercise.
• Provide forward-looking solutions to address issues faced by Leads and line managers.
• Any other duties which may be assigned from time to time.

Requirements

• Minimally Degree in any discipline
• At least 8 years of relevant HR working experience. HR Experience in Healthcare sector, while not a pre-requisite, will be an added advantage.

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

We are looking for an Guest Relations Manager to join our team!

As an Guest Relations Manager, we rely on you to:

• To assist in taking responsibility for all Shangri-La Circle members and VIP guests
• Assist the Front Office Manager to supervise and direct the guest relations team
• Ensure all guests enjoy the best possible hotel experience
• Provide help and assistance to all guests
• Engage with guests and enhance their overall experience with the hotel
• Create an exceptional and memorable experience for all guests

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a friendly, helpful and trustworthy leader
• Enjoys crafting creative and best-fit solutions
• Preferably has relevant experience with hotel background
• Has strong interpersonal and communication skills

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Key Responsibilities

• Develop and manage channel-specific campaigns and content for social media platforms such as Linkedin, Instagram, Facebook, Youtube and TikTok
• Increase engagement through high-quality social media content
• Manage the social media calendar, schedule posts using social media tools, and nurture our brand ambassadors to amplify the company’s presence
• Evaluate the effectiveness of campaigns and content, and to recommend creative iterations to optimise performance and to meet our business goals
• Monitor social media conversations and respond to queries

Other responsibilities

• Provide communications counsel to clinical, nursing, allied health and operations departments to ensure consistency in messaging
• Custodian of corporate identity and branding - including editorial oversight for collaterals
• Crisis communications including participation in emergency preparedness exercises

Key Requirements

• University degree preferably in mass communications, public relations or journalism
• Minimum three years’ relevant work experience, with a proven track record in managing social media platforms and campaigns
• A good writer with a deep understanding of social media platforms
• Good communication and interpersonal skills, creative, meticulous and results-oriented
• Able to work independently in a fast-paced environment

Interested and qualified candidates, please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

The Project Manager will be responsible for leading the implementation of key strategic initiatives in the Online and Offline domain for world largest retail/CPG beauty client. Project manager with hands on delivery experience in PIM solutions ( Salisfy or OpenText), Customer Data Platforms (CDP), Customer Relationship Management (CRM) systems, and Salesforce Marketing Cloud (SFMC) initiatives are preferred over tradition project manager . The ideal candidate will possess hands-on delivery experience and the ability to drive cross-functional projects from conception through to completion.

Key Responsibilities:

• Lead end-to-end project delivery for D2C and B2B initiatives in the Retail/CPG domain.
• Manage the implementation of Product Information Management (PIM) solutions, ensuring alignment with business goals.
• Oversee the integration and deployment of CDP and CRM systems to improve customer engagement and data management.
• Collaborate with stakeholders, including product owners, technical teams, and marketing departments, to define project scope, objectives, and deliverables.
• Develop detailed project plans, timelines, and budgets, ensuring adherence to project milestones and quality standards.
• Identify and mitigate project risks, providing timely solutions to keep projects on track.
• Facilitate effective communication between all project participants and stakeholders, ensuring transparency and alignment.
• Conduct regular project status meetings and prepare reports for senior management.
• Foster a culture of continuous improvement by implementing best practices and lessons learned from previous projects.

• Bachelor's degree in Business, Information Technology, or a related field; PMP certification is a plus.
• 5+ years of hands-on project management experience in the Retail/CPG industry, with a focus on D2C and B2B projects.
• Proven experience with PIM, CDP, CRM, and SFMC implementation projects.
• Strong knowledge of project management methodologies and tools (Agile, Waterfall, etc.).
• Excellent leadership, communication, and interpersonal skills.
• Ability to work on multiple projects simultaneously while maintaining attention to detail.
• Strong analytical and problem-solving skills.
  
  Must have Skills : Retail & CPG - General Experience, Product Information Management (PIM)