Total 13,622 Manager job vacancies in raffles city central singapore

Responsibilities:

• Key functions will include identification, assessment, management and mitigation/control of legal risks in the region and in Singapore.
• Generate / review of all in-house legal documents, including standard terms and conditions/ contracts and standard forms for internal/external use, internal/external publications, marketing and publicity materials.
• Negotiate and review of customer contracts/ terms and conditions of business in order to achieve optimal terms of business with third party intermediaries or clients.
• Provide Legal advice and support on new and/ or proposed projects and on development of new lines of financial products for clients.
• Deal with and resolve all litigation arising from/impacting the company.

Requirements:

• Bachelor of Laws (LLB) degree from a reputable institution and being admitted to practice in one or more Commonwealth jurisdictions, including Singapore.
• At least 10 years of relevant working experience in a financial institution or reputable law firm (specifically, with experience in capital markets, securities and/or derivatives).
• Sound knowledge of relevant laws (including Securities Futures Act and the Financial Advisers Act).
• Candidates should be self-motivated, collaborative, adaptable and possess a strong analytical ability with attention to detail.
• Strong communication, interpersonal and organizational skills are key, and the Candidate needs to be able to work independently and interact with stakeholders at all levels.
• Prior experience in capital markets, prime brokerage and/or derivatives would be an advantage.
• Detail-oriented, able to apply good judgment and experience in making accurate and precise recommendations.
• Experience in partnering management on diagnosing difficult legal circumstances, filtering down into simpler terms, building constructive scenarios that lead to effective legal recommendations that minimize legal risk exposure.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals.

We are currently seeking a high calibre professional to join our team as a Technical Service Manager.

Principal Responsibilities

The key requirements of Technical Account/service Manager to

• Manage Incidents raised by Customers via Coordinating with GPS Client Manager and take it further with IT teams for timely and swift resolution. Work towards governance of SLA on back of issue categorization as High/Med/Low
• Revert to Client managers on issue resolution and help draft communication back to customers with appropriate and exact message on the fix
• Track incidents and identify if repeated to conduct root cause analysis with IT, initiate long terms actions to avoid recurrences
• Conducting pro-active reviews to change our culture from remediation to prevention
• Support GPS
• Improve IT - GPS communication by demystifying IT language terms and able to explain issue, planed outages details in simple English
• Support GPS Client managers on new requirements/ RFP to help coordinate initial meetings on requirements, able to suggest solution options with IT engagement. Navigate IT organization for prioritization of requirements and take a lead to work with IT to put a plan for execution
• Track and maintain list of repeated incidents with identified root cause Coordinate and chair regular meeting with IT system leads and GPS on remediation plan for the same
• knowledge building on IT systems, process, and practices e.g.: plot End to End Payments flow, build a repository of Key contacts IT, OPS and keep them updated
• Better process and governance of issues and current communication with a view to automate process, reduce effort and bring efficiency
• Help put best practices for TAM and share them with other markets. Will be responsible to do cross market interaction with TAM in other markets and act as back up
• Work with Client managers and Product owners to better product knowledge on payments

Qualifications

• Bachelors in engineering (Computer / Software engineer). 5 years of experience in banking and finance
• Corporate client Fronting experience preferred
• ITIL certification / Knowledge preferred
• Experience and good understanding of Payments / IT environment
• Demonstrate business knowledge, with a learning mindset to better it
• Excellent communication skills able to articulate issues and discuss topics with senior GPS team members
• Demonstrated ability to rapidly build relationships with key stakeholders

Knowledge & Capabilities:

• Risks & issues management – including escalation
• Analytical and problem-solving skills, attention to detail
• Planning & management
• Self-starter (ability to work alone and as part of team)

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Position Purpose

In the context of the APAC MNC franchise, the RM is responsible for the development and relationship management of a portfolio of regional based/local MNC Corporate Accounts.

Responsibilities

• Assume direct commercial responsibilities for his/ her own portfolio of regional based/local client accounts to originate new business opportunities. To also originate and develop new meaningful names and business
• Originate high value opportunities and actively contribute to their execution, be it at head office or at regional/local level. This includes event-driven deals / jumbo deals / complex financing (e.g. project finance, structured finance)
• Develop key strategic partnership with client’s regional/local management team / decision makers (incl. C-suite and regional treasurers)
• Act as the Asia expert / reference point for the client’s regional/local and head office teams
• Develop key strategic partnership with Pilots for their clients in Asia, actively contributing to development of the relationship in Asia including through preparation and implementation of Client Action Plans
• Lead/manage team of Relationship Managers across the region supporting your regional clients to achieve budget objectives, including for regional RFP's, regional facility discussions/ negotiation
• Responsible for communication flow between GRM, Regional/local BL and territories
• Arbitrate / manage potential conflict between Pilot, BL's and territories
• Champion and support the implementation / consolidation of the Regional Account Management (RAM) structure, driving best practice

Qualitative

• Improve the depth of client understanding and relationships, and enhance the quality of dialogue
• Ensure timely and consistent communication with Pilots
• Ensure timely and consistent communication with business lines
• Ensure timely and consistent communication with relevant client teams across APAC MNC
• Successful monitoring of risk profile across portfolio, and adequate involvement in credit committees and annual review

Qualifications

Technical and Behavioral Competencies required

1. Technical

• Product and credit knowledge
• Business awareness and market information
• Internal policies, procedures and guidelines and compliance
• External regulatory framework and guidelines
• Risk management

2. Behavioural

• Negotiation skills
• Strategic perspective
• Drive for results
• Transfer of knowledge
• Problem solving and decision making
• Innovation
• Teamwork
• Willingness to embrace change

Experience and Qualifications required

• Relationship Management and sales/business development experience
• Strong presentation and communication skills
• Track record of delivering on sales budgets and revenue growth

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

Responsibilities:

• Handles escalation and communication with policyholders and intermediaries
• Actively participate in departmental projects and initiatives; Provide in-depth practices and business logic as business representative
• Carry out tasks / actions without precedent events independently
• Implement new processes to improve efficiency
• Set the direction of process improvement through projects and initiatives including collaboration with other sections
• Handle business processing related enquiries from third parties like clients, intermediaries, TPA and other departments
• Review and implement new SOPs, incorporating changes due to compliance and new ways of working
• Lead and coach multiple teams of Business Processing staff for day-to day business activities and operations
• Pro-actively allocate resources based on business priorities
• As part of the leadership team, work with key stakeholders to proactively shape the organisation’s culture and conduct environment that is aligned to the organization’s Core Values
• Champion culture and conduct behavioral expectations within the Department/ Division
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlights any potential concerns/ risks and proactively shares best risk management practices

Requirements:

• Minimum of 5 years working experience in Group Insurance Business Processing role with leadership experience
• Demonstrates alignment with the organisation’s core values through expected behaviour
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Responsibilities:

• Evaluate insurance and reinsurance opportunities using metrics agreed with relevant stakeholders.
• Develop and negotiate new insurance and reinsurance partnerships alongside sponsors.
• Coordinate the implementation of new insurance and reinsurance partnerships.
• Develop and lead the implementation of new services, products or operational improvements for the benefit of insurance partners.
• Support transversal initiatives that involve insurance partners across division.
• Drive synergies between partnerships.
• Manage and maintain commercial relationships with new and existing partners, ensuing adherence to contractual and regulatory requirements.
• Monitor the commercial health of existing relationships through regular interaction and review.

Requirements:

• Bachelors Degree in Business Management, Economics or equivalent
• Minimum 5 years of relevant working experience in financial sector, preferably insurance
• Sound knowledge and experience of international medical insurance and / or reinsurance partnerships
• Good sense Business and commercial acumen
• Ability to review and negotiate contract terms on behalf of company and insurance partners
• Proven organisational skills, strategic thinking and ability to understand the impact of change
• Meticilous to details and able to understand complex information and apply logical reasoning and assessment
• Strong interpersonal skill of communication and negotiation
• Self-directed and motivated, exhibiting a high level of initiative

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Role: Business Development Manager

Location: Singapore

About NextWave

NextWave Partners is the Recruitment Partner of choice within the Clean Energy, Sustainable Infrastructure, ESG, Impact Investment, Climate-Tech & Technology sectors. We are committed to supporting industries battling climate change towards a net-zero future and a sustainable economy.

About the Role

We are collaborating with a growing startup that offers innovative software solutions and is currently seeking a Business Development Manager to expand their business in SEA market.

Responsibilities

• Business development and client relationship management in target countries in SEA.
• Identify potential customers by analyzing market trends, approach them with presentations, handle negotiations, and conduct successful sales meetings.
• Gather customer needs accurately to make proposals.
• Assist with system implementation, setup, and operation with support from HQ in Japan.
• Coordinate with end-customers and partner companies.
• Identify potential partner companies, primarily distributors, in target countries.

Application

If you are interested in this position, please apply directly on the platform with your latest CV. We will review your application and revert back promptly.

Keep in touch

If you would wish to keep up to date with the latest NextWave opportunities and industry updates, please follow us on LinkedIn and create your profile on our website to receive a weekly newsletter in your inbox!

Our commitment

Diversity is a core value at NextWave Partners, and we are proud to be partnering with equal opportunities employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

NextWave Partners Ltd. (EA License No: 16S8303 - UEN: 201602833E)

EA Registration No: R1768749

Web: www.next-wavepartners.com

Responsibilities:

• Plan, direct, coordinate, design and implement ICT-related initiatives, as well as provide administrative direction and support for day-to-day ICT operations in the organisation.
• Manage a small team of ICT-Executives, and to keep the unit up-to-date with trends and technologies development in the Industry.
• Prepare monthly management reports, annual working budget, training roadmap for the team, and any ICT policies, procedures and best-practices.
• Ensure Issues raised in ICT Helpdesk Systems are attended and resolved within the stipulated timeline. Review data and make recommendations on remedial action to persistent issues.
• Keeping ICT Inventory information (hardware and software) current and oversee management in deployment of ICT resources to both new project sites as well as in headquarters. This includes bi-annual bulk-purchase and proposal disposal of obsolete equipment.
• Oversee management and deployment of Office-365, and other cloud-based applications within the organization.
• Ensure organisation overall infrastructure system is adequately protected against Cyber-Attack and System Failure. Where Systems lacks hardening aspect, make recommendation for improvement, and see through implementation.
• Compile ICT statistics and data in the organization to perform management analytics and keep Corporate ICT Systems documentation up to date. Must be able to conceptualize corporate data for meaningful business analytics towards executive planning and updates.
• Ensure day-to-day functional operations to existing ICT Systems, such as CCTV, Door access, Print Management System and Backup Environment. This may also occasionally require you to attend to System Update/Upgrades outside normal office hours.
• Review suitability of new ICT Initiatives for the organization. Ensure System Requirements are adequately captured for follow-up in deployment. Managing selection of Vendors for any ICT implementation. Such initiatives are not limited to ICT but include Software Systems solutions such as Turnkey Systems or Corporate OTS Systems.
• Exercise Project Management skills to successfully implement corporate systems and solutions, from conceptualization to specifications, implementation and change over to new Systems.

Requirements:

• Degree or Diploma in Computer Science/Information Technology or equivalent.
• Proven records in successfully managing and maintaining ICT System at a corporate level.
• Some experience in Software Engineering Methodology and Application Development will be an advantage.
• Minimum 8 years of relevant hands-on experience and at least 5 years in managing a team
• Preference for Microsoft Certification on deployment (such as Windows Server, SQL or O365) but not mandatory.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply now.

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R1103367

Our website comprehensively shares our Privacy and Data Protection Policy, standards & compliance, and legal responsibilities. All personal data supplied will be treated in confidence, and as permissible by law. By submitting your resume for an application, you also consent that you may be contacted for future, or potential opportunities that may complement your expertise as applicable. You can opt out at any time by contacting our Data Protection Officer.

Responsibilities:

• Sales Supports in servicing renewal accounts via intermediaries;
• Flow down renewal data to BPO for billing and liaising with operation team to resolve operational matters;
• Make accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices;
• High level of integrity, takes accountability of work and good attitude over teamwork;
• Takes initiative to improve current state of things and adaptable to embrace new changes;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.

Requirements:

• Degree or equivalent industry qualifications;
• Strong interpersonal skills & relationship-building;
• Energetic and sales oriented individuals;
• Adaptable and able to work independently and under stress;
• Soft skills in relationship building;

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2500+ employees, 80 nationalities with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

The position:

As the Regional Marketing Manager for Asia-Pacific, you will be responsible for building targeted campaigns that drive awareness, engagement, and direct demand with SimCorp’s customers and prospects across the APAC region. Identifying and nurturing buyer intent will be an important part of your responsibilities.

Additionally, turning prospect engagement data from digital channels into commercial insight for the local heads of the business, sales and customer experience teams will be important to your success in this role. You will be an extension of the revenue generation teams, where you will manage stakeholder communications on the impact of marketing campaigns on pipeline development.

You will tailor primary content assets and make them relevant to target buyers within the region. You will partner with the broader Global Marketing & Communications Unit to plan and execute on highly targeted ABM campaigns, as well as broader awareness & demand gen activities.

You will be measured on goals associated with generating awareness and prospect engagement. You will report to Senior Manager, Head of Marketing, EMEA & APAC, and be part of a multicultural global team.

What you will be responsible for:

• Develop strategic, cross-channel marketing campaigns, targeting accounts relevant to SimCorp's product and service offerings in the APAC market
• Partner with the Global Digital Marketing Unit for campaign planning, management, execution, optimization and measurement
• Understand the clients and prospects SimCorp targets across APAC, with the ability to apply that knowledge to tailor content for targeted demand gen programs
• Curate and customize content to ensure relevancy to specific market needs.
• Analyze results of marketing campaigns and ABM programs. Manage stakeholder communications on the impact of marketing activities on regional pipeline development.
• Use Intent Monitoring techniques to curate digital buying insight for target accounts to Sales and other internal stakeholders

What we value

Above all, your ability to thrive in and contribute to this role is paramount. Your skills' origins are less critical; however, we expect proficiency in several of the following areas, with an eagerness to learn:

• Extensive years of field marketing/solution marketing experience in the financial services and/or financial technology industry.
• Bachelor’s degree in Business, Marketing, Finance, Computer Science or other relevant discipline is preferred but not essential.
• Knowledge of Account-based Marketing strategy principles to support targeted prospect engagement.
• Knowledge of digital channels and other offline channels to create awareness, engagement, and direct demand.
• Excellent writing skills with experience of curating content and programs to create prospect engagement.
• Excellent project management skills.
• Experience working within matrix, cross-organizational and cross-cultural teams.
• Strong written, oral, and interpersonal communication skills
• Digital marketing experience especially with platforms such as Pardot, Salesforce, Google Analytics and Demand base.
• Ability to travel across designated sales region and globally, if needed.
• Strong communication and stakeholder management skills – be an ambassador for the Marketing organization.
• Strong organizational skills – ability to manage multiple projects simultaneously, prioritize effectively and work well under pressure.
• A genuine interest in the financial services and fintech space – and the ability and curiosity to quickly learn new concepts.
• Creativity and Courage– has the initiative and confidence to put forward new ideas and be the voice for APAC in global conversations
• A good team player who’s willing to “roll up their sleeves” and do what’s needed to help drive the business forward.

Job Descriptions :

· Daily inspection of the building to ensure that it is in satisfactory and serviceable condition, and where necessary, follow up with rectifications or recommendations to the Management.

· Work functions may include security management, cleaning, landscape, waste management, irrigation system, lifting system, carpark system, building defects and repair, etc. and overseeing the fire & safety matters

· Control and manage the use of common amenities and facilities in the Building.

· Ensure building components are serviced regularly by term contractors according to schedule and scope of work.

· Conduct regular inspections to ensure that the building is in good condition, e.g. cleanliness, car park and signages etc..

· Follow up with rectifications and make recommendations to the Management.Coordinate with the M&E team on the required testing or inspection to be carried out during the unit's fit-out and reinstatement work.

· Act as Company’s Emergency Response Team (CERT) member for the development

· Budget Control and Preparation for Operations and Capital Expenditures

· Conduct regular inspections of the fire protection facilities and systems and ensure that the systems are satisfactory and serviceable. When necessary, follow up with rectifications or recommendations for rectifications to the Management.

· Execution for Fire Drill exercise.

· Liaise with the public, tenants and relevant authorities on the required implementation of improvement Works

· Assist in contract administration and procurement of goods and services, manage and maintain proper records, files of correspondence, documents and materials about Building and Contractors

· Creating and maintaining good rapport with tenants and attending to their feedback and attending to emergencies when the need arises after office hours

Requirements

· Recognized Degree / Diploma in Building Management & Services, or equivalent

· Good interpersonal and communication skills, both written and spoken

· Customer service oriented with a positive attitude

· Good team player and able to work independently

· Relevant experience in commercial properties, including carrying out routine inspections, following up on tenants’ complaints, arranging of repair and maintenance work

Applicants who are keen ,pls send your resume to : [email protected]

Merchandising and Market Research

• Devise and implement sales and merchandising plans and strategies to achieve sales, stock and profit targets of the department.
• To maximize sales and minimize losses through the proper management of staff, merchandise and space of department.
• Manage and control buying budgets, merchandise mix and stocks.
• Enhance online store sales by extending and maximizing the synergy effect with our physical store.
• Forecast and analyze fashion and demand trends, explore and recommend new merchandise mix and suppliers.
• Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise.
• Conduct market survey, research trade information and analysis on competitors’ stores.
• Negotiate with vendors / suppliers for most favorable terms and conditions and to plan major vendor programs in important growth areas.
• Plan and execute renovation plan/s for department.

Business / Sales and Cost Management

• Management of day-to-day business plans and sales operations of department.
• Effective management / control of operating expenses (including manpower expenses).
• Support sales floor operations (during operation hours) and to lead and motivate staff and promoters to carry out their duties effectively and efficiently in order to achieve sales, profits and stock targets.
• Prepare and analyze sales / profits / stock reports; prepare budget reports and any other records required by the company.

Advertising and Promotions Events / Merchandise Presentation

• Prepare and execute advertising and promotion plans, budget and schedules based on sales plan.
• Enhance merchandise presentations (display).
• Embrace digital marketing for better customer engagement and business growth for physical store and online store.

Staff Management & Customer Service

• Prepare and execute manpower plans; to check and approve department’s monthly staff roster; to ensure optimal management of manpower strength/effective manpower planning.
• Conduct On-The-Job training - ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; are properly dressed and groomed.
• Any other job-related duties as and when assigned by the company

Requirements

• Applicants should have good knowledge of Golfing products

Candidates who are keen to apply, pls send your resume to : [email protected]

About the company:

Spark Education Group is a fast-growing global online education company specialising in interactive live-instruction with small-group classes for students aged 5 to 12, with the focus on helping them gain 21st century competencies through sparking the joy of learning mathematics.

Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.

Spark Education Group's portfolio includes:

• VISPARK, featuring Spark Math (offering a math curriculum combining Singapore Math with Common Core State Standards), and Spark Chinese (Chinese language learning curriculum)
• Huohua Siwei (a Chinese-language online learning service)
• Allschool (online marketplace connecting teachers and learners)
• ClassPod (education platform enabling interactive live-instruction for small-group classes)

We're looking for a dynamic Sales Manager with a proven track record in driving sales strategies, inspiring teams to excel, and ensuring operational excellence within our sales department to join us. This role will be reporting to the General Manager.

Responsibilities:

• Develop and implement sales strategies to achieve team and individual targets.
• Lead the sales team to meet and exceed sales goals on top of individual targets.
• Work with the marketing department to analyze market trends, identify new opportunities for growth and come up with campaigns and strategies for business growth.
• Represent the company at events to promote products/services and generate leads.
• Monitor and conduct regular sales training sessions for the team to improve their sales techniques in order to hit sales targets more effectively.
• Monitor sales metrics and KPIs to evaluate performance to ensure sales targets are met and exceeded.
• Any other ad-hoc duties as assigned by management.

Job Requirements:

• Minimum 2 years of experience in offline sales or related fields.
• Proven track record of success in offline sales and face-to-face sales.
• Experience in managing roadshows and event sales.
• Good understanding of sales techniques and strategies.
• Previous experience in a leadership or management role.
• Strong interpersonal, communication and negotiation skills to build rapport with customers and the team.
• Highly self-motivated with the ability to work fast, smart and independently.
• Able to commit to work on the weekends as required.
• Immediate availability.

Responsibilities

• Reconciliation of Profit and Loss statements (P/L)
• Prepare Risk reporting and position reporting
• Conduct assessments to define and analyze possible risks
• Evaluate the gravity of each risk by considering its consequences
• Audit processes and procedures
• Develop risk management controls and systems
• Design processes to eliminate or mitigate potential risks
• Create contingency plans to manage crises
• Evaluate existing policies and procedures to find weaknesses
• Prepare reports and present recommendations
• Help implement solutions and plans
• Ensure risk exposures of the company is within stipulated limits
• Work closely with other business stakeholders

Requirements

• Degree in Business Studies/Finance/Banking/Economics Commerce/ or any other relevant education
• Minimum 5-8 years of relevant risk or credit risk control experience
• Professional Risk Manager (PRM) certification is a plus
• Independent, organized, highly analytical and proactive

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

We are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team! This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct impact and be involved in today’s exciting businesses, then this may be the place for you! 

The ideal candidate will be a highly motivated individual with experience in working well under pressure. Have a track record managing a team as well as overall P&L management.. As this role would be a highly visible role, you would be working with all levels of people in the organization and having a great personality is a HUGE plus!

Responsibilities:

• Business Partnering -

  • Partner with regional department heads and cross-functional teams in management accounting, budgeting and forecasting, and financial analysis.

  • Manage and work on revenue generating and cost savings initiatives/projects with the regional and local finance and business teams

• Forecasting and Budgeting - 

  • Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.

  • Simulate financial models based on business plans, new channels or product offerings, and business development opportunities.

• Financial Analysis - 

  • Provide meaningful financial analysis in order to aid business decisions.

  • Perform revenue and pricing analysis against financial budget, highlighting trends and communicating any causes of unexpected variances.

• Financial Reviews - 

  • Produce, compile, and present financial data to evaluate business performance, and provide informed recommendations

• Process streamlining and automation - 

  • Identify and suggest areas in which we can do better! To automate, streamline, and improve current reporting, operational and accounting processes to improve business efficiency in the region.

• Team Management - 

  • Have fun! And enable the other team members to have fun too!

We are looking for a highly motivated Senior Manager, Finance Business Partner (APAC) to be based in our regional Singapore office!

Responsibilities: 

• Oversee and lead finance partnering activities for APAC competing/emerging markets and all businesses including new businesses.
• Partner with regional business heads and country managers in management accounting, budgeting and forecasting, and financial analysis.
• Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.
• Oversee financial and information analysis, measure the financial impact from a broad range of variables and key indicators.
• Compile and present financial data to evaluate business performance, and provide informed recommendations.
• Driving the Business to meet target KPIs by providing proactive insights to highlight opportunities for improvement to support decision making (e.g. pricing)
• Leading change management projects including new country expansion, new vertical launches or new product rollouts
• Lead ad-hoc projects, and continually automate/streamline processes to improve business efficiency in the region.

NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.

You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role, you would:

• Lead a team of analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practices and industry knowledge across NIQ-GFK  internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we are seeking an experienced Customer Experience Manager to join us. You will excel in designing and optimizing customer service processes, be adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.

In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there are escalation cases, you need to be able to guide them to deliver fantastic service recovery and delight the customer. The ideal candidate will have a proven track record of process improvement, a knack for handling difficult customer situations, and a deep understanding of CRM tools.

Key Responsibilities:

• Customer Service Process Design:
• Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction.
• Implement best practices and workflows to streamline customer interactions.
• Lead process improvement initiatives to reduce response times and enhance the customer journey.
• Difficult Customer Escalations:
• Handle and resolve escalated customer complaints and complex issues.
• Provide guidance and support to the team in resolving challenging customer situations.
• Develop strategies to prevent escalations and improve overall customer satisfaction.
• CRM Software Configuration:
• Utilize hands-on experience with CRM software, including Salesforce and Zendesk, to set up and optimize customer flows and support workflows.
• Customize CRM tools to meet the specific needs of the customer service team.
• Train and mentor team members on CRM software usage.
• Team Leadership and Management:
• Lead, mentor, and motivate a diverse team of 20 local and 100 offshore customer service agents.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Develop and implement strategies to drive team performance and productivity.
• Quality Assurance:
• Establish and maintain quality standards for customer interactions, both locally and offshore.
• Conduct regular quality assessments and audits to ensure adherence to these standards.
• Develop and implement training programs to address any skill gaps.
• Data Analysis and Reporting:
• Utilize customer data and feedback to drive data-driven decision-making.
• Generate and present regular reports on key performance indicators, customer feedback, and team productivity.
• Communication and Collaboration:
• Foster open and effective communication within the customer service team and with other departments.
• Collaborate with stakeholders to ensure customer-centric initiatives and improvements are executed.

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Proven experience in customer service management, with a focus on process design, escalations, and CRM configuration.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software, specifically Salesforce and Zendesk.
• Data-driven decision-making and analytical skills.
• Excellent problem-solving and conflict resolution capabilities.
• Adaptability and the ability to thrive in a fast-paced, dynamic environments
• Experience with managing offshore customer service teams.
• Knowledge of customer service best practices and emerging trends.

Jobscope:

• Own ultimate responsibility for successfully meeting or exceeding sales goals
• Work collaboratively with the sales team to assess current projections
• Collaborate with marketing team to creatively reach more potential customers
• Work in a hands-on fashion, building the team—provide motivation and inspiration.
• Cultivate and deepen client relationships and partnerships that add value
• Building the team—provide motivation and inspiration
• Continually assess our marketing techniques and their efficacy in affecting sales.

Requirement:

• Exceptional communication and presentation skills
• Driven and committed to success while maintaining integrity
• Solid computer skills and awareness of web-based marketing and social media
• Able to be persuasive and procure buy-in from upper management
• Evidence of ability to innovate and implement change successfully
• Transformative approach to leadership that inspires and empowers others

kindly send your resume to Jasmine +65 91162788

https://t.me/fastrecruitmentsg

Add this telegram group for more details of Work.

Jobscope:

• Own ultimate responsibility for successfully meeting or exceeding sales goals
• Work collaboratively with the sales team to assess current projections
• Collaborate with marketing team to creatively reach more potential customers
• Work in a hands-on fashion, building the team—provide motivation and inspiration.
• Cultivate and deepen client relationships and partnerships that add value
• Building the team—provide motivation and inspiration
• Continually assess our marketing techniques and their efficacy in affecting sales.

Requirement:

• Exceptional communication and presentation skills
• Driven and committed to success while maintaining integrity
• Solid computer skills and awareness of web-based marketing and social media
• Able to be persuasive and procure buy-in from upper management
• Evidence of ability to innovate and implement change successfully
• Transformative approach to leadership that inspires and empowers others

kindly send your resume to Jasmine +65 91162788

https://t.me/fastrecruitmentsg

Add this telegram group for more details of Work.

The Engagement Manager plays the critical role for setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Partnered with a Success Partner (Sales person), the Engagement Manager’s time is split between pre and post sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these implementations in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

The most successful Engagement Managers have a broad range of IT and consulting experience, with deep technical knowledge of application integration, API management solutions along with project management and cloud computing environments. They are comfortable operating in an amorphous pre-sales environment, excel in coalescing competing and chaotic needs and challenges into a comprehensive and sound plan for delivering Customer Success. Candidates must have personally demonstrated prescriptive solutioning, demonstrate immense project delivery credibility, providing strong leadership and hands-on participation in strategic engagements. The efficacy of Engagement Manager is measured by the ultimate success of the Customers in their portfolio.

Role Description:

• Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
• Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement
• Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
• Manage project- and account-level escalations as needed
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
• Manage multiple strategic clients simultaneously
• Navigating and engaging within our partner ecosystems, where partners may simultaneously work with you and compete with you around a common set of accounts
• Deep understanding of factors that drive customer success for MuleSoft (or similar) implementations and how they directly contribute to long term customer retention
• The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
• Travel 40-70% (depends on geography and account distribution)

Your Impact, as Engagement Manager, you:

• Have broad expertise or unique knowledge, use skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
• Contact pertain to significant matters often involving coordination among groups.
• Act independently to determine methods and procedures on new or special assignments.
• May supervise the activities of others.

MINIMUM QUALIFICATIONS:

• Experience delivering consulting services, including team leadership and active involvement in selling professional services
• Experience managing C-level client relationships, including escalation resolution
• Enterprise-level project management experience
• Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Experience as a technical and/or functional architect in a mid to large sized organization focused on integration, API roadmaps and strategy
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• BA/BS or equivalent; MBA is a plus

PREFERRED QUALIFICATIONS:

• Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, salesforce.com road mapping, social enterprise strategy, mobile strategy and executive-level requirement gathering sessions
• Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations
• Excellent analytical & problem solving skills
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member
• History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased
• Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce’s “customer company” strategy
• Salesforce.com, CRM experience preferred

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?

- You are responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections

- You will manage complex vendor and internal stakeholder relationships

- You will establish governance and processes related to the continuous health of assigned sites and lines of businesses

- You will devise operating models with strong governance, risk management with Partner/vendor engagement

- You will deliver on operational improvements to existing processes and to drive scalability and simplification.

- You develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution

- You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis - You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment.

- You will use your excellent communication skills to interact with senior executives within various cross functional teams

- Ability to travel 50%-70% is required for this role

Qualifications

Minimum qualifications

- You come experience managing outsourced partner relationships along with people management experience

- You have Operations Management, Program Management, Large scale transformation project experience

- You have experience in the end-to-end sourcing and contracting process

- You come with strategic thinking skillsets and the ability to understand and analyze complex and ambiguous sources of information

Preferred qualifications

- Past contracts (SOW, MSA, RFP, RFI, etc) experience preferred

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Jobscope:

• Own ultimate responsibility for successfully meeting or exceeding sales goals
• Work collaboratively with the sales team to assess current projections
• Collaborate with marketing team to creatively reach more potential customers
• Work in a hands-on fashion, building the team—provide motivation and inspiration.
• Cultivate and deepen client relationships and partnerships that add value
• Building the team—provide motivation and inspiration
• Continually assess our marketing techniques and their efficacy in affecting sales.

Requirement:

• Exceptional communication and presentation skills
• Driven and committed to success while maintaining integrity
• Solid computer skills and awareness of web-based marketing and social media
• Able to be persuasive and procure buy-in from upper management
• Evidence of ability to innovate and implement change successfully
• Transformative approach to leadership that inspires and empowers others

kindly send your resume to Jasmine +65 91162788

https://t.me/fastrecruitmentsg

Add this telegram group for more details of Work.

The Engagement Manager plays the critical role for setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Partnered with a Success Partner (Sales person), the Engagement Manager’s time is split between pre and post sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these implementations in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

The most successful Engagement Managers have a broad range of IT and consulting experience, with deep technical knowledge of application integration, API management solutions along with project management and cloud computing environments. They are comfortable operating in an amorphous pre-sales environment, excel in coalescing competing and chaotic needs and challenges into a comprehensive and sound plan for delivering Customer Success. Candidates must have personally demonstrated prescriptive solutioning, demonstrate immense project delivery credibility, providing strong leadership and hands-on participation in strategic engagements. The efficacy of Engagement Manager is measured by the ultimate success of the Customers in their portfolio.

Role Description:

• Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
• Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement
• Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
• Manage project- and account-level escalations as needed
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
• Manage multiple strategic clients simultaneously
• Navigating and engaging within our partner ecosystems, where partners may simultaneously work with you and compete with you around a common set of accounts
• Deep understanding of factors that drive customer success for MuleSoft (or similar) implementations and how they directly contribute to long term customer retention
• The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
• Travel 40-70% (depends on geography and account distribution)

Your Impact, as Engagement Manager, you:

• Have broad expertise or unique knowledge, use skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
• Contact pertain to significant matters often involving coordination among groups.
• Act independently to determine methods and procedures on new or special assignments.
• May supervise the activities of others.

MINIMUM QUALIFICATIONS:

• Experience delivering consulting services, including team leadership and active involvement in selling professional services
• Experience managing C-level client relationships, including escalation resolution
• Enterprise-level project management experience
• Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Experience as a technical and/or functional architect in a mid to large sized organization focused on integration, API roadmaps and strategy
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• BA/BS or equivalent; MBA is a plus

PREFERRED QUALIFICATIONS:

• Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, salesforce.com road mapping, social enterprise strategy, mobile strategy and executive-level requirement gathering sessions
• Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations
• Excellent analytical & problem solving skills
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member
• History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased
• Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce’s “customer company” strategy
• Salesforce.com, CRM experience preferred