Total 4,280 Manager job vacancies in tanglin road central singapore

We are looking for an enthusiastic and meticulous Finance Manager to join our team. This role involves assisting and supporting the Senior Finance Manager in the timely and accurate submission of management reports, as well as overseeing the daily financial operations of the organisation.

Full Spectrum of Finance Operations:

• Review the team’s output periodically and ensure timely, accurate submission of management reports and schedules.
• Maintain bi-weekly cash balances and borrowings schedules to the CFO. Plan and estimate overall funding requirements for each payment cycle.
• Part of the team to prepare monthly payroll processing.
• Ensure contracts for sales and purchases are properly entered, recorded and filed.
• Manage key customers and vendors on their respective billings, and accounting treatments and ensure timely payments/receipts.
• Attend and respond to customers, vendors, and internal emails after internal deliberation.
• Review PR and ascertain reasonableness for approval, instruct team to raise PO accordingly after PR is duly executed.

Overseas Entities and Financial Reporting:

• Review overseas subsidiaries' management reports and schedules for reasonableness. Ensure proper and accurate recording of transactions in accordance to accounting standards.
• Monthly review of sales and cost of sales, analyzed the gross profit margins by segments, projects, and customers.
• Support quarterly group consolidation, schedules, and analysis.
• Prepare quarterly GST submission/reconciliation and income tax computation.
• Support and attend to yearly audits and other statutory filings. i.e. preparation of financial statements.

Additional Responsibilities:

• Review of intercompany matrix and reconciliations of the group.
• Set up finance manual and update standard operating processes.
• Support in ad-hoc finance functions and projects as assigned.

Desirable Skills/ Qualities

• Strong verbal and written communication skills
• Hands-on, meticulous, with great attention to detail.
• Good leader and team player with strong interpersonal skills.
• Ability to multi-task and prioritise in a fast-paced and dynamic environment.
• Very organised, highly motivated and willing to accept changes and challenges.

Requirements

• Bachelor’s Degree in Accountancy, with CPA/CA or equivalent.
• Minimum 10 years of relevant experience and with at least 5 years in managerial roles.
• Well-versed in accounting standards and tax basics. Strong workflow process with a compliance mindset.
• Proficiency in Excel and Microsoft Office; knowledge of SAP B1 and/or Oracle is an advantage.

Experience at least 2 years in same trade

Customer service

Manicure & Pedicure

Nail Art & Nail Extension

Threading, Waxing

Eyelash Extension, Eyelash perm

Eyebrow

General management

Good Communication with customer and staff

Full time staff

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Role: Technical Delivery Manager

Job Requisition Number: JR27579

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) Global Markets IT division in Singapore is looking for an experienced Senior System Analyst to join its dynamic derivatives development team to lead in providing solutions as Enterprise Market Data Services bank-wide covering Treasury, Risks, Financial, Wholesale and Retail banking across all countries.

Enterprise Market Data Services

Key focus is to build an Enterprise Data Management (EDM) system for Market and Referential Data across bank wide to acquire, extract, transform and distribute static and pricing data from vendors such as Bloomberg, Reuters & Super-D. Asset class coverage includes, but not limited to, Equities, Interest-Rates, FX & Commodities. The platform will become the bank’s overall Enterprise Rates systems distributing data across Retail, Wholesale and Global Markets banking.

Key Responsibilities

· Work at a capacity of a Technical Architect and Solution Delivery with NeoXam DataHub products.

· Work as a Market Data Domain specialist and familiar with integration to an Enterprise Architecture.

· Lead, Organize and Train a development team to run Quarterly Releases, CRs and Production Fixes.

· Strong knowledge in technologies for API, MQ, SFTP, CD, Java, Python, SQL, DevOps Control-M and etc

· Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions

· With NeoXam DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.

· Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms

· Analyse user (front to back office) requirements and formulate functional and technical design documents.

· Co-ordinate with vendor on specifications, build, delivery testing, and implementation systems.

· Work with Banking Clients internal Change Control Management for deployment of changes.

· Work closely with internal infrastructure and security teams for implementations.

· Implement NeoXam’s DataHub software solutions at an enterprise level.

Key Requirements:

· Degree, IT Engineering, Business or Finance

· You have minimum of 8 years of experience with IT projects in the banking / financial / insurance industry. At least 6 years of technical experiences as enterprise solution architect. Proven track records in delivering and implementing EDM product and technical solutions at enterprise level.

· Preferred with direct Product knowledge in NeoXam Datahub, formerly known as Smartco

· Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.

· You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Preferred Requirements:

· You are fluent in English and are perfectly capable of evolving in an English speaking environment.

· You are highly motivated by the banking / financial / insurance industry and have a sound knowledge of the main financial instruments

· You are independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided

· You have good teaching ability and a very good sense of organization and communication

· You are curious, proactive and a real team player

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

ABOUT

As a leading financial software company, NeoXam delivers data management and transaction software solutions to financial institutions located in Europe, America, and Asia Pacific. Every day, NeoXam helps to process more than $14 trillion worth of assets for over 10,000 user accounts across the globe.

Headquartered in Paris, NeoXam expanded its business to China in 2009 and established Singapore’s office in 2017 (now APAC HQ). Supported by over 600 employees globally including 80 staff in APAC, the company continues to grow and is looking for local talents to join our Singapore’s office to pursue this rewarding journey through an internship which would lead to a working contract for the best performers. Candidates will have the opportunity to join a multicultural dynamic team working in an entrepreneurial spirit on one of the best worldwide multi-awarded Data Management and Investment Book of Record solution (Datahub) used by the largest financial institutions globally.

JOB DESCRIPTION

NeoXam Singapore is looking for an experienced and motivated Neoxam Datahub Software & Application Manager who will lead the team working on Enhancement and Support of NeoXam Datahub Entity Master. This role will be based in Singapore, working closely together with the NeoXam project team.

He / she will join a team of experienced consultants and participate in the implementation and support of the application, the installation of new modules and features using NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user-oriented data management tool for data used or produced by financial institutions.

MISSION & MAIN ACTIVITIES

• Lead the team working on Enhancement and Support of NeoXam Datahub Entity Master
• Writing and implementing modified codes to meet client’s requirement
• Developing quality assurance procedures
• Working closely with Research & Development (R&D) team on the improvements of NeoXam software solutions
• Implementing and managing NeoXam Datahub software
• Test and evaluate the success of software implementation
• Run analysis on installation and implementation problems to identify and resolve technical issues within the established time frames to meet clients’ satisfaction
• Identifying areas which requires modification in existing programs and subsequently work with R&D team on these modifications
• Provide best practice guidance to clients by leveraging technical expertise, NeoXam software knowledge and industry experience
• Ensure coordination and responsive follow-up to client needs and requirements, interfacing with the appropriate NeoXam departments and colleagues as needed
• Communicate NeoXam’s offerings and identify new opportunities to grow
• Participate in support efforts
• Continuously keep up to date with NeoXam DataHub functional and technical features and improvements
• Identify and resolve any installation and implementation problems to the clients satisfaction within established time frames
• Manage the overall design and configuration activity by ensuring the team follows configuration / scripting / design guidelines
• Analyze the clients’ needs, accompany and coach their teams and/or take charge of the product implementation, meet clients’ requests, manage the client relation and coordination of the project

PROFILE

• Engineering Bachelor Degree / Master’s degree or equivalent
• Minimum of 4 years of successful implementation and support of NeoXam Datahub solution at customers worldwide
• Minimum 8-10 years of experience with Financial software implementation and IT Projects in the banking / financial industry.
• Strong analytical and problem solving skillsExperience of a development language (Java, C, C++…) is required to be capable of writing rules in scripting language
• Experience with RDBMS, Data Modeling, and SQL language
• Understanding of Enterprise Data Management and ETL techniques and processes
• Previous experience of financial data provider feeds such as Bloomberg, Refinitiv, ICE and others
• Knowledge of financial instruments such as Equities, Fixed Income and Derivatives
• Previous project experience with involvement in multiple stages of the project life cycle
• Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided
• Proactive and a real team player
• Fluent in English

WE OFFER

• Competitive compensation
• Excellent medical, dental and maternity coverage for you and your dependents
• Life insurance, allowance
• A co-working space filled with multinational companies / startups / entrepreneurs, located next to Raffles Place MRT
• A collaborative, collegial and fun-loving office culture
• An exposure to diverse technical and functional areas

At NeoXam, we love people who are curious, involved and self-driven, who like to propose solutions and for whom it is essential to continue to learn and grow on a daily basis.

The position requires rigour, tenacity and a good ability to communicate and promote best practices.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose:

Reporting to Senior Brand Manager / Business Manager, this role will be accountable to develop, plan and execute marketing, public relations, sales and promotional strategies within the brand’s guidelines to support and achieve the sales plan. Together with the General Manager, this role will oversee, orchestrate and execute the brand’s CRM, digital marketing, PR, social media, and retail execution, creating a consistent and engaging brand experience that is consumer focused.

You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems and find innovative solutions for the broader market.

You will be fully responsible for driving all marketing planning and all communications, activations of the brand within Singapore. To succeed in this role, the candidate is a strong marketing professional with a clear understanding of consumer marketing in the channel, and the communications and media landscape across Singapore, with a high sensitivity to beauty. The ideal candidate also has retail/commercial experience, and has past experience managing a full brand P&L. A strong knowledge of CRM strategy and analytics will be an added advantage.

The ideal candidate is entrepreneurial & independent, possesses the ability to think strategically and analytically, and is personable.

Key Responsibilities:

Channel & Retail Marketing

• Be the key marketing liaison - Develop and implement a go-to-market channel marketing plan including promotion, animation partnerships and consumer activations
• Ensures timely and perfect execution of all marketing activations offline and online at all times.
• Key Role in new POS openings – including boutiques and SIS
• Analyse potential partner relationships for product range, positioning strategy, pricing and promotions
• Communicate effectively with all channel partners to align, plan and execute all product and trade marketing objectives, plans and activations before, during and post animation
• Deepen channel customer development through CRM program activation

Product Management

• Consolidate and update marketing team of post campaign reports and provide sales results and analysis monitor. Report all ROI of all program for management reporting and feedback.
• Responsible for all forecasting and sampling management for product launches and trade and retailer activities.
• Management and tracking flow of product registration in Singapore to ensure timely registration.
• Conduct market trend analysis, monitor competitors’ moves and plan proactive actions
• Responsible for the seamless execution of all product launches and trade marketing activities following the Marketing Calendar in collaboration with marketing services, sales and training team, with the aim to build brand awareness, recruit new customers, retain existing customers and increase purchase consumption.
• Business and channel sales performance tracking and analysis, launch follow-up and action plan development.
• Implement Door-by-Door Marketing plan (CRM, events and promotions)
• Budget Management: Responsible for full P&L

Customer Relationship Marketing (CRM)

• Defines the Brand’s local CRM campaign priorities
• Builds CRM campaign calendar
• Ensures that customer segmentation remain up to date and relevant for each campaign
• Develops relevant and engaging brand communications behind the right product mix
• Master, improve and maximize the usage of customers information (purchase history) in developing relevant marketing program. Defines & executes CRM analytics.
• Strategize, develop and execute CRM programs for the brand.
• Evaluates CRM campaigns against target KPIs and shares learnings

• More than 2 years of brand management and/or marketing experience in beauty and/or FMCG industry.
• Experience in luxury beauty or consumer brand will be advantageous.
• Good business insights to the industry and strong business acumen.

• Good analytical skills, problem solver, self-starter with an entrepreneurial spirit.
• Strong understanding of the P&L of the business.
• Excellent communication and presentation skills.
• Proven track sales record in a target driven environment.
• Strong people management experience with the ability to motivate, inspire, coach and develop people.
• Meticulous with a strong analytical mind.
• Creatively driven to think out of the box.
• Strong ability to multi-task; strong project management skills with good time management ability.
• Have a keen interest, a good eye and passion for beauty.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

The Head of Hub Analytics is a key member of the Visa Analytics and Consulting (VCA) team. In this role, you will be responsible for leading a high performing team of data scientists and be accountable for the design, development, and implementation of data solutions for key Visa clients. You will collaborate with VCA, Business, and Technology teams across the organization to implement solutions to drive business performance. This role reports to the Head of Data Science Asia Pacific and based in Visa Singapore office.

Job Description

• Arrange and schedule in all assigned on-stage performances of the company
• Attend and arrange for rehearsals and work with other performer
• Work with performers to fine-tune performance
• Keep and update weekly routine performances
• Assist the performer in selection for optimal performance standards
• In charge of the admin of the performer including reporting to the management
• Need to manage the staff and assist the management in handling all the issues of the performers
• Attend monthly meetings pertaining to stage performance matters

Requirements

• Ability to communicate well with staff/ performer from East Asia
• 3 to 4 years’ experience as Performing Artiste Manager or related manager
• Able to communicate well with the performers
• Has experience as Performer is a plus
• Knowledge of Mandarin Pop or Jpop Kpop is advantageous
• Strong stage experience

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Affiliate Marketing Manager

Fixed Term Contract - 12 Months

Maker Lab supports clients in technology, entertainment, financial services, and the payments industry. We’re looking for dynamic individuals to join our team and support our clients in the FinTech industry.

We seek a highly motivated and results-oriented Affiliate Marketing Manager to manage and optimise the affiliate program. In this role, you will drive customer acquisition and revenue growth by building and nurturing relationships with affiliate partners. Your expertise in performance marketing and data analysis will be instrumental in maximising the effectiveness of affiliate channels.

Role:

• Oversee day-to-day operations of the affiliate program, including partner onboarding, contract negotiation, performance tracking, reporting, and timely payments.
• Proactively identify, recruit, and engage new affiliate partners across all markets, focusing on finding partners who align with our target audience and brand values.
• Collaborate with agency partners to analyse program data, identify optimisation opportunities, and implement strategies to improve conversion, click-through, and overall ROl.
• Partner with marketing and commercial teams to ensure affiliate offers and content are tailored to resonate with local markets, taking into account cultural nuances and language preferences.
• Cultivate solid and productive relationships with affiliate partners, providing them the support and resources needed to promote products and services effectively.
• Prepare regular performance reports that track key metrics such as partner performance, program ROl, and customer acquisition costs. Use data-driven insights to inform strategic decision-making.

You:

• BA/BS degree or equivalent experience
• Proven track record of 5+ years in performance marketing, with a strong preference for experience in affiliate marketing.
• Excellent analytical skills and familiarity with digital marketing tools like Google Analytics. Proficiency in using data to measure campaign effectiveness, identify trends, and make data-driven decisions.

• Prior experience in B2B or fintech marketing is a plus. A strong understanding of the financial services landscape and the specific challenges businesses face in managing cross-border payments is highly desirable.
• Outstanding verbal and written communication skills, with the ability to effectively articulate complex concepts and build rapport with diverse stakeholders.
• Must be comfortable working independently and collaborate with globally distributed teams.
• Ability to adapt to a fast-paced, dynamic work environment.
• Strong attention to detail and organisational skills.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Group Finance Manager (Controllership)

Our client is a global energy brand and has its group holding company headquartered in Singapore.

Job description

This is a Group role designed to set-up and manage a high performing finance global team, to provide accurate information to the Management team & Board of Directors.

Reporting to the Group Chief Financial Officer, you will take on responsibility for preparing consolidated accounts, cash flows, working capital, management reporting and KPI’s.

o You will be applying your knowledge of IFRS accounting to consolidate and report financial information for the group.

• You will be ensuring and enforcing compliance for accurate reporting from the business units and provide guidance and support on IFRS accounting matters and provide reconciliation of balance sheet accounts.
• The role requires full understanding of how to run a group function, set up an effective accounting manual, ensure compliant internal controls are adhered to along with responsibility of maintaining a relevant delegation of authority matrix across accounting systems.
• You will be responsible to ensure that data submissions from the business units and regions are submitted accurately each month & for budget periods, including reporting compliance and enforcing accountability of this data.
• You will be responsible for managing the year end group statutory accounts completion and managing the external audit relationship. You will work with external stakeholders such as fund administers & tax advisers, etc. to manage the reporting process.
• You will oversee Treasury, Risk and Internal Audit with a view to building-up this function over time.
• The role requires being the technical in-house expert on a variety of accounting treatments including IFRS 16 and could include ensuring the group manages its debt interest and banking relationships correctly.
• You will be responsible for preparing the financial statements and manage all finance related tasks for the subsidiary in Singapore. You will implement an ERP/accounting system and provide accounting shared services to all the subsidiary companies. The role may also require you to support the Group Chief Financial Officer on acquisitions, due diligence and strategic decision making, so an awareness and understanding of the business model and wider finance function

Responsibilities

 Responsible for preparing and delivering consolidated financial reporting including:

o Regular management reporting, operating profit and debt report

o Monthly management, cashflow, working capital, margin analysis, financial and board reporting. o Half-yearly and full-year external reporting and results

o Prepare the monthly/quarterly packages for the Board

o Support the quarterly forecast and budget process

o Statutory audit for the group consolidated accounts

 Responsible for the interaction with business unit managers, including:

o Management of all data submissions, ensuring data is timely, complete and accurate

o Understanding the information received, ensuring analysis and explanations are insightful and useful

o Resolution of practical and technical accounting issues including an assessment of impact on the company

 Responsible for preparing and delivering financial reporting for the subsidiary in Singapore, included audited accounts

 Responsible for providing accounting shared services to the subsidiary companies

 Responsible for the provision of financial support to the other internal and external stakeholders, including provision of information for decision making purposes.

 Oversee Treasury, Risk and Internal Audit function

 Ad hoc internal and external financial reporting, analysis and modelling to analyse scenarios that impact the company

 Own and manage the company Accounting Manual, completing periodic updates to ensure document remains fit for purpose.

 Contribution to the drafting and implementation of new accounting policies

Qualifications

 Qualified accountant, ideally ACA, ACCA with min.15-18 years’ experience in a similar Group function role

 Experience with the Big 4 audit firms and accounting under IFRS with an excellent understanding of fundamental key accounting principles

 Solid experience working on consolidations for a Group with multi-currencies

 Previous experience working with senior management and in a global capacity

 Experience of delivering a significant contribution to year end accounts in a MNC

 Strong analytical ability and eye for detail and accuracy, with an ability to take a broader view

 Technically strong with high level of awareness of IFRS including IFRS 16 lease accounting and UK GAAP, including cash flow reporting, non-GAAP measures, impairment assessment etc

 Ability to develop solutions to complex problems and identify and champion delivery of a process of continuous improvement.

 Ability to quickly understand finance and systems processes, drive the new accounting system implementation and take the lead on delivery of key projects

 Excellent interpersonal skills with ability to communicate effectively with all levels of management in both head office and the global business units and operating divisions

 Fit into an international environment and work with multi-cultural teams

 Flexible and motivated team player, with a drive to deliver accurately, achieve in the role and a passion for efficiency

 Candidate with experience in the power and manufacturing sector is preferred

Scheduling performance events, promotional appearances, and programs.

> Keep and update weekly routine performances and managing calenders.

> Assisting with the development and distribution of PR materials, including brochures, pamphlets, newsletters, and videos.

> Negotiating contracts for local and foreign performing artists.

> Handling interpersonal conflicts between artists, such as band members.

> In charge of the administration of performing artists including reporting to the management.

> Working hours are from 5pm to 2am.

Job Requirements

Ability to work under pressure in a fast-changing environment.

Able to work independently and under time pressure.

Possess good attitude, self-motivated, result oriented, flexible and adaptable to changes positively.

Has prior experience as performing artists would be an advantage.

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience
• Serve as the main point of contact for customer queries/problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineering design drawings and align within project scope
• Work with planners and PM’s and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report project metrics specific to on-time delivery, safety, quality, spend, and savings globally
• Monitor and report on supplier and forwarder performance to agreed SLO’s,  risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and or damages and provide root cause analysis
• Support RFI/RFQ processes and benchmarking
• Manage regional and  local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and  apply new knowledge to improve processes

Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services.

What a Head of Onboarding & Implementation, Client Services Asia Pacific does at Visa:

• Achieve onboarding & implementation revenue targets, while adhering to the expense budget.
• Lead complex, multi-layer, cross-cultural implementation teams to support multiple projects while exceeding customer expectations as measured by NPS.
• Directing and leading the team to successfully complete over 1,000 projects annually withing the expected duration (blueprint).
• Lead a multi-country technical team with 100+ people including 5 Sr Directors responsible for Licensing, Implementations, Configurations, Testing and Contract Management.
• Work closely with cross-functional teams and other ancillary (Client Services, Product, Technology, 3rd party providers, Sales) teams to understand dependencies/requirements and ensure alignment for best-in-class service.
• Activate and lead a strong reporting and analytics culture across the team to support growth, capacity planning, and metrics (project timelines, time to revenue, productivity, throughput, etc.).
• Serve as a mentor/coach to support professional development within the team.
• Serve as an escalation point for complex issues encountered by team members.
• Actively participate in non-standard, complex projects/initiatives supporting AP  and client strategic/tactical priorities.
• Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.
• Build and enhance positive working relationships with internal and external stakeholders.
• Coordinate and influence internal and external resources to ensure delivery on commitments.

Why this is important to Visa
Client Services is accountable for delivering a world class service experience to our clients that begins pre-sale and continues through onboarding, implementation of new products and services, issue resolution and optimising for client success. We operate in 50 locations across the globe and operate as trusted partners to Visa’s clients, providing expertise to help our clients successfully grow their business.

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

Your Role

We are looking for a highly experienced commercial sales head to join our JAPAC Go-To-Market Shared Services team. As a leader, you will play a key role in shaping up our new Commercial RTM/GTM initiative focused on partner engagement in the JAPAC region. Your work will help us identify trends and spearhead new initiatives to accelerate our commercial segment revenue booking growth across each sub-regions.

Your Impact

• Develop and implement commercial strategies to achieve revenue growth targets and enhance profitability.

• Lead the sales and marketing teams to develop and execute successful sales and marketing campaigns.

• Manage a team of Inside Sales Representatives with the prime responsibility to tap into whitespace through inbound and outbound call campaigns.

• Develop strong relationships with key partners to drive business growth and foster increased customer loyalty.

• Conduct market research and analysis to identify trends and opportunities, as well as track competitor activity to develop effective strategies to stay ahead of the competition.

• Ensure compliance with relevant laws and regulations pertaining to commercial activities, including customer data privacy regulations.

• Develop and manage budgets and financial performance metrics to ensure that commercial activities are aligned with the overall business strategy.

• Develop and manage commercial offerings and/or bundles tailored to markets, including pricing, terms, and conditions.

• Identify and assess new business opportunities to diversify the company's revenue streams and improve its market position

EV-Electric (EVe) Charging Pte Ltd is a subsidiary of the Land Transport Authority of Singapore (LTA), which coordinates the national effort to undertake the electrical infrastructure upgrades and deployment of electric vehicles charging points (EVCPs) primarily in Singapore’s residential carparks.

You will lead the project execution of the electrical infrastructure upgrade (including substations, consumer switch rooms) for power provision to EV chargers.

Overall, as a Design Manager, you will be responsible for the Charging Operations in the assigned zone(s). The job will include the following:

· Develop and implement end-to-end design development and deployment of EV chargers in public car parks. This also includes developing the tender specifications and requirements.

· Lead the design reviews to ensure EV charger deployment are carried out in compliance with the contract specifications and agencies’ code of practices and regulations.

· Support the deployment management process and coordinate with other public agencies to facilitate approval processes.

This role will also require collaboration with other government agencies, industry partners and community partners to manage the EVCPs’ installation within a designated geographical boundary. Project and people management skills will be tested to meet the master project implementation schedule, as well as to ensure smooth downstream operations and maintenance.

You are typically expected to ensure the contractor follows set regulations and is empowered to call out deviations. You shall also be the de facto deputy in the absence of the project manager for all matters.

Requirements:

· Tertiary qualification in engineering fields.

· Candidates with engineering experience in design and project management, as well as strong administration skills are preferred.

· Excellent interpersonal and communication skills to coordinate with team members and external stakeholders.

· Meticulous, efficient time manager, and skilful operator under tight deadlines

· Proficient in Microsoft Office suite software, and knowledge in Geographic Information System (GIS) platforms, applications, and interfaces preferred

· At least 5 years of relevant working experience, and at least 3 years of prior experience in managing diverse stakeholders.

Responsibilities:

- Manage the Service Department, focusing on business growth and profitability improvements, including handling service calls, resource scheduling, maintaining appropriate staffing levels, generating sales revenue, ensuring suitable margins, and controlling stock and equipment in coordination with production staff.

- Oversee the Service Department staff.

- Develop and manage the service customer base.

- Handle debt collection for service department customers.

- Assist the General Manager in growing the Preventative Maintenance business, a key target area for expansion.

- Provide informed and accurate technical advice to potential customers regarding the servicing of the company’s products.

- Prepare timely and accurate quotations for the supply, repair, and installation of products as requested by potential customers.

- Keep service clients accurately informed about their service schedules and coordinate between service crews and customers for timely and cost-effective service and product delivery.

- Contribute to the overall Occupational Health and Safety of employees and subcontractors.

- Ensure overall quality standards for service work are maintained.

- Collaborate effectively with the Directors, General Manager, and Senior Managers of affiliated companies to meet common objectives and explore growth opportunities.

- Assist in detailing production paperwork for the accurate manufacture of the company’s door products as required by clients.

- Negotiate and resolve disputes with customers, suppliers, or other interested parties that may arise during normal business operations.

- Prepare paperwork to initiate the raising of invoices for serviced products, ensuring processing and mailing before the month’s end.

- Advise the Directors of any incidents or matters, including product liability, public liability, workers' compensation, motor vehicle accidents, industrial disputes, criminal or civil actions, that may involve the company or its insurers or may be of interest to the Directors.

- Comply with company policies as updated from time to time.

Skills & Experience:

- Excellent knowledge of company products to meet customer requirements.

- Proficiency in using a computer, including the Microsoft Office suite.

- Strong time management skills and the ability to meet deadlines.

- Effective communication and relationship-building skills.

-Well-developed organizational skills and the ability to manage paperwork and reporting requirements.

- Efficient problem-solving skills and a positive, assertive attitude.

- At least 3-5 years of relate experience, with technical or mechanical knowledge

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

• Current Salary:
• Expected Salary:
• Availability:
• Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Team Leadership & Development
  • Recruit, lead, synergise, nurture and motivate a team of software developers/engineers working on different technical platforms to foster a culture of innovation, collaboration, continuous learning and improvement.
  • Set goals/targets for team, drive action plans to closure, and spearhead the on-time and onbudget delivery of high-quality enterprise digital solutions.
  • Provide hands-on technical guidance and mentorship for team members, including career planning and development.
• Technology Planning
  • Assist supervisor in strategic planning and budgeting to support overall business objectives.
  • Develop and implement technical development strategies and roadmaps, including conducting reviews to gather user feedback, to enhance user experience and digital solution performance.
  • Stay abreast of industry trends and emerging technologies across various platforms to recommend, plan and drive technology innovation, adoption and optimisations.
• Development Standards, Practices & Processes
  • Define and enforce application security, integration and usability standards for on-premise and cloud-hosted solutions to ensure secure, seamless integration and compatibility across different technical platforms.
  • Establish and drive continuous improvement in technical design and development standards, practices and processes (including tools and templates) to improve efficiency and quality.
• Stakeholder Collaboration
  • Collaborate with cross-functional teams, including project managers, business analysts, users and other stakeholders, to translate requirements into technical design and implementation, considering implications across various technical platforms.
  • Form good user relations and cultivate trust among users and team members.
  • Ensure prompt and efficient support services for users, including request and issue management.
• Outsourcing & Vendor Management
  • End-to-end management of vendors, including contract management.
  • Monitor and analyse key performance indicators and risks, ensuring that proposed technical solutions are sound, defined service levels and schedules are met with satisfaction.

• Bachelor's Degree in IT, Computer Science / Engineering, or a related field.
• Minimum 10 years of proven experience in leading and managing software development / engineering teams in a fast-paced and dynamic environment.
• Strong technical background with expertise in software development methodologies, cloud technologies, secure and scalable architecture design. Extensive hands-on experience in SAP (e.g. BTP), PeopleSoft, Azure (e.g. .NET), and / or Low/No-Code (e.g. OutSystems) development platforms.
• Excellent leadership, organisational and communication skills to effectively collaborate with internal and external stakeholders.
• Proficiency in project, outsourcing / vendor and contract management.
• Detail and quality oriented with a driven mindset and initiative to make things happen.
• Ability to provide a balanced view of a problem situation, a clear thinker and good problem solver to guide the team to analyse and simplify complex issues and provide effective solutions.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• External Grants Administration
• During the pre-award stage: Assist grant applicants who are interested in applying for research grants, and review research grant applications so as to ensure that the applications meet the funding agencies' requirements.
• During the post-award stage: Review progress reports and grant variations prepared by grant awardees for onward submission to funding agencies. This includes advice on justifications for grant variations, checks for accuracy, consistency, and completeness for the various reports to be submitted to the funding agencies.
• Research Contracting
• Review RCAs together with internal stakeholders to ensure that terms are aligned with the university's positions for research collaboration agreements and the university's interests, while escalating non-standard clauses to management for discussion and approval.
• Negotiate RCAs with external research partners together with internal stakeholders.
• Multi-disciplinary And Knowledge Exchange Research X (MAKER-X) engagements
• Support the planning and logistics for MAKER-X engagements.
• Executing the engagements and post-workshop follow-ups according to the approved agenda, which include performing any secretariat duties and regular reporting to management on outcomes from each engagement.
• Execute thematic research grant calls and review process for research collaborations with strategic research partners.
• Planning & Policy
• Support SMU university level research meetings by providing secretariat support, preparing meeting materials and monitoring and following up from meeting discussions.
• Articulate SMU research activities and performance of SMU in research in reports to SMU senior management and external stakeholders such as MOE.
• Review or draft university level research policies and attend to ad hoc policy related queries with regard to Research Data Management.
• Any other matters in other ORe functions where assistance is required.

• At least a Bachelor's Degree in any major.
• Minimum 7 or more years of working experience is preferred.
• Experience in research and grant management, and report writing will be highly advantageous.
• Excellent written and verbal communication and ability to influence and communicate effectively with external stakeholders, faculty and senior management.
• Pro-active, independent and resourceful with strong decision-making skills and the ability to work with minimal supervision.
• Meticulous, attention to detail, and exercise care in delivering quality work.
• Resourceful and responsible.
• Proficient in the use of Microsoft Office Word, Excel and PowerPoint.
• Proficient in the use of online meeting platforms for virtual meetings such as Zoom and Microsoft Teams.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description:

Attend daily production meetings

Manage inventory/stock takes, ordering of supplies

Manage and coordinate baking staff to ensure smooth operation

Clean and prep all baking materials for the specific job

Assemble all dry and wet goods for production

Work alone or with a team to execute the recipe

Utilise industrial equipment to facilitate efficient production

Handle all hot or dangerous items with care

Ensure all baked goods are stored and packaged properly

Adorn all Health, Sanitation, and safety clothing requirements

Requirements:

Must be able to work from 4am - 2pm

Preferably with experience as head baker for 2 - 3 years

Experience with baking continental bread (sourdough, baguette, brioche, loafs, buns/rolls)

Experience with Cakes (european cheesecake, mousse cakes, chiffons, butter cakes, pound cakes, piping, glazing, ganache)

Familiarity with all professional kitchen equipment, including mixers, blenders and dough sheeters, etc.-

Understanding of food safety practices

6-day work week, including the weekends and holidays

Benefits

Festive Bonus, Sales Incentives , Dental, Health & Medical Reimbursements, 13th Month Bonus

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manage a team to meet undergraduate admissions marketing objectives, lead undergraduate admissions' social media marketing efforts across various social media platforms, including strategy, content development, collaterals development and working with partner agencies.
• Oversee and manage undergraduate and postgraduate marketing communications efforts and campaigns to key stakeholders at every stage of the prospective students' funnel.
• Lead international outreach efforts for undergraduate recruitment, keeping up-to-date on current and emerging trends across the international higher education landscape, and generating original and creative marketing and outreach initiatives to position SMU as a University of Choice.
• Work closely and strategically with local and international educators, principals and teachers, including taking part in fairs, information sessions, roadshows and school events and running programmes for prospective students to generate interest in SMU as a University of Choice.
• Helm stakeholder account management and support admissions' selection processes during the admissions season.

• Degree with at least 8 to 10 years of relevant experience.
• Strong understanding of the local and international higher education and university admissions landscape, with demonstrated experience in higher education marketing.
• Demonstrated experience in social media marketing, including developing social media strategy, content generation, campaign management and analytics reporting.
• Proven track record in cross-functional stakeholder management, spearheading new collaborations and growing strong strategic relationships across all stakeholder levels.
• Excellent writing skills with the ability to write succinct and engaging copy and vary writing styles across different audiences and platforms, both online and offline.
• Excellent presentation skills with the confidence to present to very different audiences across a range of events, from Open House talks to joint university panels.
• Very strong customer service mindset with the ability to respond to different types of personalities.
• Global orientation, with a willingness to travel.
• Working level proficiency in Mandarin will be an added advantage.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Management of student leaders from the SMU Sports & Adventure Clubs
  • Oversee, mentor, and guide the student leaders of the SMU Sports and Adventure clubs in the development and implementation of strategic goals in support of SMU Vision 2025.
  • Oversee, mentor and guide student leaders in club governance, finance and branding to establish credible student-led Sports and Adventure clubs in SMU.
  • Guide and support student leaders in risk assessment in collaboration with the SMU Office of Safety and Security.
• Discover and nurture student leaders through out-of-the-classroom programmes/events/activities
  • Conduct regular reviews and assessments of student activities and programmes, including evaluation of the performance of sports clubs.
  • Oversee and guide student leaders in the conceptualization, operations and technical aspects of students-led events and activities.
  • Mentor and facilitate the delivery of the SMU Graduate Learning Outcomes (GLOs) through the events and activities organized by student clubs.
  • Assess student leaders on the SMU GLOs at a personal and group level using the Integrated Co-curricular Management System (ICMS) through Sports and Adventure events/activities.
  • Assist in the coordination, formulation and periodic review towards the delivery of SMU GLOs through appropriate student leadership developmental programmes with internal offices and external agencies/organizations.
• External stakeholder management (SportSG, National Sports Association)
  • Assist to establish new partnerships with NSAs/sponsors/external parties to enhance the quality of Sports and Adventure cluster's initiatives/events/activities.
  • Assist with the regular review of SportSG and the NSA policies to keep them relevant and updated.
  • Assist in the review of safety management regulations set by SportSG and its attendant NSAs and align them SMU based Sports and Adventure activities.
  • Network with other counterparts from local IHL and overseas university to exchange ideas, strengthen relationships and forge mutually beneficial partnerships when the opportunity presents itself.
• Internal operational/administrative functions of the Sports and Adventure cluster
  • Contribute relevant expertise and experience to the cluster's aggregate competencies in the Sports and Adventure cluster.
  • Helm and manage the cluster's marketing and communication efforts.
  • Perform the role as the cluster's Data Protection Officer and PDPA representative.
  • Build and maintain strong working relationship with other units and offices to promote Sports and Adventure initiatives/events/participation.
  • Assist with the organising of competitions within the Singapore University Sports Council (SUSC) and Institute-Varsity-Polytechnic Council (IVPC).
  • Assist with the manage the operations of SMU sports facilities (eg. SMU Gymnasium, swimming pool and Multi-Purpose Sports Hall).
  • Any other roles and responsibilities as assigned by RO.

• University degree in any field.
• At least 4 years of experience in a role working on sports and student development programmes.
• Experience working with SportSG, NSAs or other IHLs in collaborative projects/sporting events.
• Experience in the management of sporting events and facilities will be an advantage.
• Self-motivated with strong interpersonal and problem-solving skills.
• Facilitation skills and knowledge of assessment of learning outcomes will be a key advantage.
• Possess strong organizing, coordinating and administrative capabilities.
• Possess strong analytical skills.
• Excellent communication skills, both written and verbal.
• Ability to guide, influence and be assertive with colleagues and students where necessary.
• Experienced in managing major student events.
• Experienced in coaching and mentoring students.
• Good financial accounting abilities.
• Ability to work independently and able to be an excellent team player when called upon.
• Proficient in MS Office.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description:

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints.
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Any other ad-hoc duties as assigned.

Requirements:

• Proven work experience as a Restaurant Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge.
• Strong leadership, motivational and people skills

We are looking for a Culture and Learning, Senior Manager to be responsible in conducting training and coordinating training activities for the Hotel. You will be providing the supervisory and leadership to motivate the Culture and Learning team to identifying training needs, developing programs, conducting training and liaising with external resources personnel.

Job Description

• Responsible for full spectrum of L&D processes to determine needs and ensure effectiveness of programs design, development and implementation.
• Create and drive multiple learning and keeping abreast of trends, needs, ideas and innovation, introducing and incorporating innovative and appropriate learning methodologies and technologies to facilitate learning and transformative development.
• To drive and embed the group’s culture, beliefs and nature.
• Able to facilitate and conduct internal trainings and orientations for new employees.
• Ensures that induction and orientation for new employees are properly carried out.
• Identify, establish and build network and partnerships with providers and partners and relevant government agencies on initiatives, grants and sponsorships.
• Preparation of training budget, training plans and reports.
• Develops internal training program based on training plan for the year.
• Makes recommendations of internal and external teaching resources.
• Manage the learning and development team and its structure to develop competencies of the team.

Requirements:

• Good professional track record
• Good leadership skills
• Degree / Diploma in Human Resources or related fields
• At least 5 years’ experience in a similar position
• Able to work under pressure and cope with tight deadlines
• Able to coach and guide team along by imparting knowledge and role modeling.

Responsibilities:

- In charge of sales and business development with the assigned area

- Develope and execute sales and marketing plans and strategies to meet sales targets.

- Engage in commercial and technical discussions to address customer requirements.

- Collaborate closely with customers and design engineers to specify appropriate products.

- Proactively identify business opportunities and work towards expanding market share.

Requirements:

- Diploma or Degree in Electrical or Electronics Engineering.

- 5-8 years of sales experience with strong connections in the Marine, Oil & Gas, Petrochemical, Utilities, and Power Plant sectors, as well as with EPC contractors.

- Team player with a strong sense of responsibility.

- Excellent interpersonal, communication, and presentation skills.

- Must have own transportation.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

• Current Salary:
• Expected Salary:
• Availability:
• Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Job Overview:

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

1. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

1. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

1. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

1. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Able to work under pressure and excels in organisational and time management skills