Total 2,052 Manager job vacancies in tanjong pagar

Manage overall operations and is responsible for effective and successful management of all working staffs. productivity, quality control and safety measures as established and set for Operation Department. Enhance the operational procedure system and gather principle information for reporting to the operation manager of the store. and able o bring hghe sales fo the company

I am current hiring for a insurance company dedicated to delivering innovative solutions across the APAC region. We are seeking a seasoned Program Manager to lead our IT Infrastructure project team, driving strategic initiatives and ensuring seamless project execution.

Role Overview:The Program Manager (PMO) - IT Infrastructure is a senior role responsible for managing a team of project managers overseeing IT infrastructure projects across APAC. This role requires extensive experience in project management, strategic planning, team leadership, and a comprehensive understanding of IT infrastructure. The ideal candidate will play a crucial role in guiding the team, developing roadmaps, and aligning project strategies with business objectives.

Key Responsibilities:

• Team Management: Lead and manage a team of Project Managers responsible for IT infrastructure projects across the APAC region, providing direction, support, and guidance to ensure project success.
• Strategic Planning: Develop, implement, and maintain roadmaps, strategies, and plans to guide the team in managing the IT infrastructure, ensuring alignment with business goals and regional priorities.
• Project Oversight: Oversee the planning, execution, and delivery of IT infrastructure projects, ensuring timely completion within scope and budget. Guide project managers in managing their individual projects when needed.
• Task Distribution: Efficiently allocate tasks and responsibilities across the team, ensuring that resources are optimized and projects are aligned with overall strategy.
• Budget Management: Oversee the regional IT infrastructure budget, developing comprehensive budget plans, and ensuring adherence to financial guidelines. Present and justify budget requirements to finance and senior management teams.
• Reporting & Communication: Write detailed reports and updates to keep the team and stakeholders aligned with project progress and strategic initiatives. Communicate clearly and effectively to present plans to finance and management teams.
• Stakeholder Management: Collaborate with cross-functional teams, including finance and other management, to ensure the successful implementation of IT infrastructure projects.
• Infrastructure Expertise: Leverage your all-rounded IT infrastructure knowledge to provide insights and guidance to the team, ensuring best practices are followed and projects are strategically aligned.

Key Requirements:

• 7+ years of experience in program or project management within IT infrastructure.
• Proven experience managing a team of project managers, with strong leadership and team-building skills.
• All rounded knowledge of IT infrastructure, including networks, servers, data centers, and cloud services.
• Demonstrated experience in developing roadmaps, strategies, and plans for IT projects.
• Strong budget management skills with the ability to create and present financial plans to stakeholders.
• Excellent communication and presentation skills, with the ability to articulate complex strategies clearly to non-technical stakeholders.
• Strong organizational and multitasking abilities, with a track record of successfully overseeing multiple projects simultaneously.
• Ability to work effectively in a fast-paced, dynamic environment, adapting to changing priorities and requirements.

In this role, you will be responsible for delivering exceptional support, driving product adoption, and building long-term relationships with clients. Your goal will be to help clients achieve their business objectives and maximize the value of solutions.

Responsibilities:

• Serve as the main point of contact for clients, providing timely support through email, chat, and phone.
• Conduct regular check-ins, business reviews, and training sessions to ensure client satisfaction and product adoption.
• Develop a deep understanding of software and communicate updates effectively.
• Troubleshoot and resolve client issues, escalating to internal teams when necessary.
• Collaborate with Sales, Product, and Support teams to ensure smooth implementation and onboarding.
• Advocate for clients internally, championing their needs for product improvements.

Requirements:

• 3 + years of experience in Customer Success, ideally in a B2B software environment.
• Strong problem-solving skills and a proactive approach.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with CRM software and related tools.

Benefits:

• Competitive salary and bonus
• Opportunities for career advancement
• Access to the latest technology and tools
• Supportive and innovative company culture

EA: 14S7084 | Registration No:R1981018

Who we are?

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Business Need / Purpose of Role

Sales promotion of Japanese spare parts to Shipowners andd Ship management customers in Singapore and other eastern south Asia countries (Malaysia, Thailand, Vietnam, Indonesia and Philippines) to achieve Sales target of Marine Machinery Department in ISS Machine Services.

Duties and Responsibilities:

Activities as an agent of makers:

• Escort Guests from Makers to customers Discussion with customers anytime on behalf Owner-work for new buildings
• Promotion of new products
• Attending the ship (shipyard) as requested

Activities according to the request from the Osaka head office:

• Follow-ups/negotiation for bulky quotations
• Dunning works
• Development of new customers

Others:

• Obtain local intelligence from customers and feedback to Osaka operations to enhance business

Knowledge, Skills, and Abilities

• International Trading knowledge
• Sales Acumen
• Adept at Negotiation and contract adminstration

Education/Experience:

• At least 1 year of working experience preferably with a background in the Maritime / Shipping Industry preferably Hub and/or Port Agency.

Job Summary：

Project manager will be responsible for starting and delivering the project under project director instruction, managing the day-to-day operation of the project,

In addition, he/she will review and analyze project schedule, quality status, site safety performance, team member working loading, engineering and contractor cost estimates, bids, change orders, invoices, labor rates, physical engineering/construction progress, etc.

The project manager will be responsible for the project team performance from start to the end, and monitoring the budget, tracking and controlling CAPEX costs as well as engineer/contractor costs.

Responsibilities:

1. Assist to set up project team per individual project execution phase.
2. Manage and execute project in complied manner and strictly following WuXi Biologics procedures.
3. Prepare CAPEX project funding documents.
4. Develop the initial project construction budget estimation.
5. Lead risk analysis reviews, manage risk model, monitor leading indicators and early warnings
6. Manage and monitor project performance, like schedules, change notice, progress, delivered documents
7. Take overall responsibility of project safety management. Set up routine safety monitoring program.
8. Manage project cost via design, procurement, and construction to achieve no over budget spending.
9. Develop, monitor, and maintain overall Monthly Project Reports including: progress, major achievement, risk, budgeting, forecasting, schedule updates, variance analysis, change management, risk management, early warnings etc.
10. Develop procurement strategies together with procurement team
11. Review and analyze engineer/contractor bidding plan like quality, compliance with company request and related code, schedule, progress, bids, change notices, costs
12. Work in conjunction with Construction Management, Facility Engineering, Quality Assurance, LDI, vendor and Project team to implement project management to ensure project execution is on track. (cost, schedule, change management, progress reporting, deviation handling, and risk management, etc.)
13. Lead the project team of each disciplines covering quality, planning / scheduling, site management, qualification
14. Review, manage engineering/construction quality, progress, and cost forecasts for remaining work
15. Support the closeout of contracts and purchase orders
16. Deliver the project to end user no late than Board approved schedule.
17. Responsible for project handover.

Requirements：

1. Bachelor’s Degree from accredited institution
2. 15 + years of experience in pharmaceutical industry engineering, construction, qualification, and validation from a project management (quality, progress, cost control, scheduling, and estimating) vantage point.
3. 10 + years of experience in pharmaceutical project, especially in the pharmaceutical industry from start to finish of $200M size project or larger. Experience in food, chemical or other related industries are acceptable
4. Proficient in Microsoft Excel, Word, project, PowerPoint. Oracle P6, Visio, will be preferred
5. Experience in engineering, construction, commissioning, and validation preferred
6. The Project Manager must have a strong technical knowledge in engineering, construction, commissioning, and pharmaceutical industry qualification, cost, and schedule management.
7. In addition, the individual must have strong management skills for LDI design quality and progress control, construction site EHS monitoring, change management, schedule monitoring, cost estimate analysis, budget monitoring, cash flow analysis, risk management and benchmarking project costs, qualification implementation.
8. The individual must have a good understanding of all types of project execution phase from concept feasibility studying, basic and detail engineering, bidding or tendering, site construction, commissioning and qualification till handover. The individual must have strong skills in leadership, communication, coordination, self-driven and problem solving
9. Flexibility to handle multiple priorities with deadlines.
10. Willingness to travel as necessary.

Job Description & Requirements :

Key Responsibilities:

· Develop and implement effective sales strategies to drive business growth and achieve sales targets.

· Lead, motivate, and manage the sales team to ensure high performance and productivity.

· Identify and pursue new business opportunities and markets for our products and services.

· Build and maintain strong relationships with key customers, partners, and stakeholders.

· Monitor market trends, competitor activities, and industry developments to stay ahead of the competition.

· Prepare and present sales reports, forecasts, and performance analysis to senior management.

· Collaborate with the marketing team to develop promotional materials and campaigns.

· Ensure compliance with company policies, industry regulations, and ethical standards.

Qualifications:

· Proven experience as a Sales Manager or similar role in the medical or aesthetic industry.

· Strong leadership and managerial skills with the ability to motivate and inspire a team.

· Proactive and results-driven mindset with a demonstrated ability to achieve sales targets and drive business growth.

· Good Communication and interpersonal skill both in English and Mandarin

· Result oriented with proven track record

· Able to multitask, and manage time effectively

· Able to work long hours and on weekends & public holidays

· Basics + Commission + Monthly Bonus Staff Benefits

EA LICENSE 06C4414 /R1107000

We are looking for a Project Manager responsible for managing IT projects, ensuring alignment with strategic goals, and facilitating the successful delivery of projects for our customers. The ideal candidate should possess strong stakeholder management capabilities and a strategic mindset, delivering high quality infrastructure projects.

Job Description

• Development project plans, including scope, timeline, and budget.
• Regularly track and report on project status, including timelines, milestones, and deliverables, providing clear visibility to all stakeholders.
• Manage risk, issue, and change resolution processes, proactively addressing any challenges that arise and implementing corrective actions when necessary.
• Facilitate communication between project teams and stakeholders, providing updates and addressing concerns.
• Maintain comprehensive project documentation, including plans, reports, and meeting notes.
• Contribute to the continuous improvement of project management processes and methodologies.

Job Requirements

• Diploma or Bachelor's degree in Business Administration, Project Management, Engineering or a related field, preferably with a focus on IT Infrastructure.
• Minimum 2 years of relevant experience in IT Project Management.
• Proven and successful track record in delivering IT projects on time and within budget.
• Basic knowledge of project management principles and methodologies and hands-on IT professional with full SLDC lifecycle experience.
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Excellent stakeholders management skill with the ability to work collaboratively with different teams and stakeholders, and address issues proactively and find effective solutions.
• Strong effective communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.

Preferred Qualifications:

• Project Management Professional (PMP) or PRINCE2 Foundation certification
• Knowledge of network infrastructure, including LAN/WAN, firewalls, VPN, and basic network security protocols.

Potential candidates with limited experience are welcome to apply.

Job Summaries:

• The Project Manager is responsible for the delivery of infrastructure projects supporting the business and project team.
• Owns the project schedules, resources planning, providing project update, manage project risks and issues.

Responsibilities:

• Manage the complete project phases from initiation to closing.
• Accountable to meet the project schedule and owns the project budgets.
• Responsible for the IT cost estimates based on the project deliverables.
• Manage the procurement process to order the IT bill of materials and adhering to the procurement processes.
• Lead the RFQ or RFP as required.
• Identify any risks and issues that may impact timeline, deliverables and develop, communicate, and implement migration plan(s) and corrective actions.
• Submit weekly project status report.
• Regular team status meetings and stakeholders’ meetings. Communicate with appropriate reports.
• Experience in steering and controlling, planning, facilitation and documentation
• Create project lesson learned and establish project best practices to improve future projects.
• Manage the IT Infrastructure project deliveries for below, or any assign project tasks.

- Offices renovations.

- Hotels renovations.
- Attraction enhancement works or new build.
- Casino renovations.

Qualifications:

• Minimal in Information Technology, System Engineering or obtain relevant education.
• 5 years’ experience in project management and/or consulting experience.
• 2 years project management experience in Network infrastructure upgrade/integration including IT cabling installation with proven technical management knowledge.
• have at least one External Project Management Certification. The basis for all Project Managers must have knowledge of Project Management Methodology. Project Manager External
• Minimal CAPM (Certified associate in project management) or 5 years project management experience.

ING Bank

ING Bank covers Wholesale and Retail Banking in Asia Pacific. Our Wholesale Banking business is present and active in 11 major economies in the Asia Pacific, namely China, Hong Kong SAR, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan and Vietnam.

Overview

The Market Risk Management & Product Control department operates within the Trading Risk Management unit and is responsible for the daily measurement, control and assessment of the market risk profile and profit & loss of the trading books in the bank and provides advice to senior management on risk positions and stress testing. The department is globally setup within squads with product owners covering most aspects of the work on a specific asset class delivering a global vision of working in an aligned fashion. It is an agile scrum framework that suits itself well to a dynamic workload where teams jointly deliver within short timeframes. The successful candidate will be part of the global squad covering main risk reporting and management duties as well as contributing features to global projects of the asset class.

Job description – Analyst / Manager

The role of the Market Risk Manager & Product Controller is to monitor and analyze P&L and market risk exposure on a day-to-day basis for Credit Trading desk. It involves monitoring and measurement of positions against the bank’s limits. In addition, the analysis and calculation of independent valuation adjustments and reserves are part of this role. The wider team in Singapore consists of seven other members covering Rates Trading, Global Securities Financing, Structured Financing. The team has a joint responsibility to deliver on the quarterly requirements for reporting/control as well as system project roll-outs and regulatory compliance projects involving their respective asset class.

Key Responsibilities

Daily

• Ensure timely delivery of accurate daily P&L, VaR and Risk report
• Perform P&L attribution and Risk analysis independently
• Ensure excesses are rectified/explained or escalated
• Backtest the VaR and highlight/explain outliers
• Ensure accurate booking of trades to enable efficient risk management and balance sheet valuation
• Keep track of market developments/changes and its impact on trading strategy highlighting changes and issues to local management as well as direct discussion with Front Office personnel
• Ensure Front Office to General Ledger reconciliation is reviewed (Balance Sheet position and P&L)

Monthly

• Preparation of monthly risk meeting for Risk and P&L discussions among Front Office, MRM and Finance
• Perform reserves calculations and independent price testing
• Perform Fair Value Hierarchy assessment

Special Duties

• Assist in system implementations and projects on the desk as part of a squad with global alignment across the Credit asset class within Financial Markets
• Support in one-off product and trade approval discussion and fact finding together with senior stakeholders in the business
• Provide market risk assessment of credit trading portfolio for senior stakeholders in the business

We are looking for (key competencies and qualifications)

• You have a Bachelor’s/Master’s degree in Finance, Economics or Mathematics
• You have good MSOffice VBA knowledge, with ability to work with existing code and encode/troubleshoot simple VBA/macros, basic SQL knowledge is a plus
• You have strong analytical skills and good communication skills
• You have 3+ years of experience in Market Risk, preferably in Credit products

Main Purpose of Job

• The Regional Finance Manager will be primarily responsible to oversee and manage the full spectrum of finance, accounting, tax and planning activities.
• To provide progressive and coordinated Finance and Accounting support to subsidiaries in Asia region.
• To develop and implement strategic Finance and Accounting initiatives and transformation projects as a regional finance HQ function, for achieving Group and business objectives.

Responsibilities

• Be a business partner to subsidiary business leaders, finance and accounting members. To engage in every aspect of the business organization and offer insights and points of view beyond just Finance and Accounting.
• Examine, develop and implement strategic Finance and Accounting initiatives in accordance to finance group mid-term plan and transformation projects as a regional finance HQ function.
• Establish a set of clear and consistent Finance and Accounting policies and practices, to ensure the effectiveness and efficiency of the finance organization including internal controls in compliance with corporate objectives and government standards.
• Work closely with the Finance and Accounting Division to ensure finance programs and policies that are being created support business needs.
• Manage finance projects such as acquisition, spin out, redeployment, merger, joint venture.
• Spear controllership in operational activities and risks in relation to finance and accounting, treasury and order management for smooth operation that demonstrates high standard of accuracy.
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance with corporate policy and statutory compliance. Analyze, simulate and recommend preventive countermeasures to safeguard financial position.
• Lead and review forecasting and budgetary planning and reporting.
• Manage year-end audit process, impairment assessment and attend to audit queries, for timely sign off of audited accounts.
• Develop and implement optimized tax strategies, provide insight on tax implication and tax risk area in supporting business initiatives. Manage accurate and timely taxes filing (corporate tax, GST, withholding tax, transfer pricing documentation, etc), and ensuring tax compliance.
• Oversee treasury activities such as cash funds, foreign exchange, debt and capital management, consider optimized options and funding sources for cost-effectiveness. Actively safeguard the company financial and perform risk management by analyzing the transactional activities.
• Recommend financial advice or analysis when making investments. The work may include designing investment framework, industry analysis, financial modeling and due diligence.
• Provide guidance and leadership in developing or enhancing accounting policies and internal controls, drive operational excellence and efficiency.

Experience Required

• Bachelor’s degree in finance and accounting or related field in Finance. CA is preferred.
• Minimum 15 years’ experience in finance and accounting, including tax, with sound strategic planning and management experience.
• Minimum 5 years’ experience in APAC with multinational organizations, particularly Japanese MNCs.
• Good knowledge of financial and accounting, tax regulatory compliance in Singapore.
• Experience in acquisition, spin out, redeployment, merger.
• Strong people management skill / experience.
• Prior experience in Manufacturing or Machinery Industry will be an added advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669

Job Description

• Assist Relationship Manager of the team to acquire and grow the AUM of high net worth client through effective relationship management, with special focus on the needs of client’s financial or wealth management target.
• The cross referral case as a contact window with different business divisions to help on administration work or on boarding client.
• Work closely with the Relationship Manager to provide the high quality services to the high net worth clients to meet their needs either in investment or for wealth management purposes.
• Be aware and understand the level of risk associated with all products and services and ensures that the adherence to compliance rules and risk management when exercises the job; and make sure that all related information are properly disclosed to the clients.
• Assist the Team Head to implement and execute the strategic plans, and actively engage in business development activities.

Job Requirement

• Degree in relevant discipline from a recognized university.
• 2-4 years of experience in private banking.
• Good communication and organization skills, with the ability to interact with senior stakeholders in Taiwan.
• Owning the eligible RNF qualification or passed the required exams.

Main Purpose of Job

• The Regional Finance Manager will be primarily responsible to oversee and manage the full spectrum of finance, accounting, tax and planning activities.
• To provide progressive and coordinated Finance and Accounting support to subsidiaries in Asia region.
• To develop and implement strategic Finance and Accounting initiatives and transformation projects as a regional finance HQ function, for achieving Group and business objectives.

Responsibilities

• Be a business partner to subsidiary business leaders, finance and accounting members. To engage in every aspect of the business organization and offer insights and points of view beyond just Finance and Accounting.
• Examine, develop and implement strategic Finance and Accounting initiatives in accordance to finance group mid-term plan and transformation projects as a regional finance HQ function.
• Establish a set of clear and consistent Finance and Accounting policies and practices, to ensure the effectiveness and efficiency of the finance organization including internal controls in compliance with corporate objectives and government standards.
• Work closely with the Finance and Accounting Division to ensure finance programs and policies that are being created support business needs.
• Manage finance projects such as acquisition, spin out, redeployment, merger, joint venture.
• Spear controllership in operational activities and risks in relation to finance and accounting, treasury and order management for smooth operation that demonstrates high standard of accuracy.
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance with corporate policy and statutory compliance. Analyze, simulate and recommend preventive countermeasures to safeguard financial position.
• Lead and review forecasting and budgetary planning and reporting.
• Manage year-end audit process, impairment assessment and attend to audit queries, for timely sign off of audited accounts.
• Develop and implement optimized tax strategies, provide insight on tax implication and tax risk area in supporting business initiatives. Manage accurate and timely taxes filing (corporate tax, GST, withholding tax, transfer pricing documentation, etc), and ensuring tax compliance.
• Oversee treasury activities such as cash funds, foreign exchange, debt and capital management, consider optimized options and funding sources for cost-effectiveness. Actively safeguard the company financial and perform risk management by analyzing the transactional activities.
• Recommend financial advice or analysis when making investments. The work may include designing investment framework, industry analysis, financial modeling and due diligence.
• Provide guidance and leadership in developing or enhancing accounting policies and internal controls, drive operational excellence and efficiency.

Experience Required

• Bachelor’s degree in finance and accounting or related field in Finance. CA is preferred.
• Minimum 15 years’ experience in finance and accounting, including tax, with sound strategic planning and management experience.
• Minimum 5 years’ experience in APAC with multinational organizations, particularly Japanese MNCs.
• Good knowledge of financial and accounting, tax regulatory compliance in Singapore.
• Experience in acquisition, spin out, redeployment, merger.
• Strong people management skill / experience.
• Prior experience in Manufacturing or Machinery Industry will be an added advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

A newly created FP&A Manager role has emerged within one of the fastest-growing manufacturing sectors in the region.

Reporting to the Head of FP&A, you will be doing the full spectrum of financial planning and analysis on a global scale. This involves conducting monthly analysis and business cases. You will prepare and analyse monthly and quarterly management reports, forecasts, and budgets using tools like Excel and data-analytics. You will deep dive in financial analyses and corporate projects, including areas like corporate finance whereby your role involves conducting various analyses (e.g., P&L, working capital, sales, and expenses), and closely working with finance and commercial stakeholders across the regions.

The qualified candidate will have a minimum degree in Accounting and Finance and 8 years of relevant experience in both Big4 audit and commercial FP&A. You should be able to work in a fast-paced MNC environment and have excellent communication skills.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

WE are a dynamic, collaborative, and extremely talented bunch of storytellers in 20 countries across the globe. We are now on the search for an Senior Account Manager to grow and solidify our presence in that space.

Your responsibilities would include:

• Manage a portfolio of accounts, ensuring high level of client satisfaction
• Develop new business proposals and be involved in pitching
• Actively seek out networking and new business opportunities
• Plan and execute communications strategies - PR, social media marketing, owned and earned content
• Cultivate strong relationships with, and build a network of key media, spokespeople and influencers (in Singapore and across the APAC region)
• Act as point of contact for clients on day-to-day activation e.g. reviewing, securing approvals and monitoring work progress
• Develop and sustain a deep understanding of the client's business, industry, and trends
• Manage and mentor junior team members
• Maintain timelines and ensure delivery of key milestones including presentations, approvals, and production
• Planning, editing, and writing content for a variety of external and internal communications channels
• Immersing yourself in all things media – from the latest movers and shakers to monitoring the daily news agenda

We want YOU if you are:

• Strong PR/ integrated communications background
• Have a minimum of 8 years of experience preferably in the PR agency space
• Proven track record of effective management of several accounts
• Excellent attention to detail, with a process driven approach
• Strong media relations
• Strong organisation and time management skills, with the ability to juggle several projects and tasks simultaneously while consistently delivering high quality work with tight deadlines
• Solid written and verbal communication skills
• Proven track record of new business development
• Able to effectively manage a team
• Agency experience is preferred supporting clients in a variety of industries.

If you're looking to take your career to the next level, click Apply and we will be in touch!

Job Responsibilities:

• Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
• Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
• Guide staff on the articulation of different categories of wines
• Guide staff in management of customers' queries
• Coach staff in recommending wine and food pairings to customers
• Interact with customers to assess customers' satisfaction levels for customer experience improvement
• Inspect the adherence of customer service standards
• Monitor the execution of initiatives under customer loyalty strategies
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Plan staff scheduling based on operational needs
• Guide staff on opening, operating and closing of shifts
• Conduct daily reconciliation of sales
• Implement strategies to achieve sales targets
• Monitor inventory level to ensure consistent supplies
• Assist in coordination of crisis response and recovery activities in accordance with business continuity policies
• Provide on-the-job training and performance evaluation to subordinates
• Assist in interviewing new staff as part of recruitment efforts
• Suggest areas for continuous improvement within the team
• Implement continuous improvement activities within the team.

Requirements:

• Minimum 4 years of experience in a sommelier or wine-focused position
• Fluency in Microsoft Office Suite of products, Lightspeed POS systems and Google’s suite of products.
• Seasoned communicator
• Willingness to work during peak hours, including nights, weekends, and holidays
• An advanced education or certification in wine studies that is service minded (CMS or WSET or ASI Diploma)
• Ability to work in a fast-paced environment and carry boxes
• 5 days work week

Responsibilities:

• Direct and lead the development of online products by collaborating with cross-functional teams and external partners to develop and deliver a timely and smooth launch of the product into the market.
• Collaborate with design team to ensure they are delivering the design that meets the requirements.
• Ensure engineering teams are designing a detailed technical system and documenting requirements as per requirements.
• Collaborate with cross-functional partners in building cases, authoring business requirements, designing and crafting customer experience and handling the end-to-end implementation process.
• Communicate project status, resolve issues, conduct post-implementation reviews and regular planning meetings to ensure the delivery of high-quality products.

Requirements:

• Bachelor’s degree in Computer Science, Engineering or related technical field, or equivalent practical experience.
• At least 7 years of product management experience in a B2C eCommerce organisation or software service company.
• Understand eCommerce ecosystems and in-depth knowledge of eCommerce and marketing technologies.
• Proven expertise in project management across full project lifecycle (ideation through completion).
• Excellent analytical skills with the ability to understand complex challenges and translating them into workable solution.
• Effective communications skills with ability to clearly and concisely present issues, ideas and recommendations to all collaborators including the leadership team.
• Advanced technical knowledge on the use of cross platforms integration, web and mobile technologies

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Highlights

• AWS + VB
• HRBP/ HR Manager
• Comp & ben/ TA/ Policies/ L&D

Responsibilities

1. Strategic HR:

• Provide HR guidance and support to business/stakeholders on matters concerning employees, organisational operations and talent management.
• Execute and oversee HR projects, systems, and processes to match business requirements and objectives
• Ensure compliance with relevant labour policies, employment laws, and legislations.

2. Talent Acquisition and Recruitment:

• Develop and implement comprehensive talent acquisition strategies to attract top talent aligned with organisational goals.
• Collaborate with hiring managers to define job requirements, identify key competencies, and create job descriptions.
• Manage end-to-end recruitment processes, including sourcing, interviewing, and selection of candidates.
• Utilize data-driven recruitment techniques to enhance candidate pipelines and improve hiring outcomes.
• Oversee onboarding processes to ensure and improve candidate and employee experience during their transition into the organisation.

3. Talent Identification and Assessment:

• Conduct talent assessments to identify high-potential employees and emerging leaders.
• Collaborate with senior stakeholders to identify critical skills and competencies required for various roles.
• Develop and maintain talent profiles and succession plans for key positions.

4. Training Program Development and Implementation:

• Design and implement training programs aligned with organisational/business goals and employee development needs.
• Coordinate training logistics, including scheduling, venue selection, and materials preparation.
• Evaluate training effectiveness through feedback analysis and performance metrics.
• Create and build e-learning content to enhance training initiatives.

5. Career Development and Succession Planning:

• Facilitate career development discussions between employees and managers to identify growth opportunities.
• Develop career paths and succession plans for key positions to ensure continuity and readiness for future leadership roles.
• Provide guidance and support to employees in setting and achieving their career goals.

6. Employee Engagement and Retention:

• Work with the team to implement initiatives to enhance employee engagement and satisfaction, such as recognition programs and feedback mechanisms.
• Conduct exit interviews to identify reasons for employee turnover and recommend retention strategies.

7. Performance Management Support:

• Provide support and feedback in the development, implementation, and review of performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Provide training and support to managers and employees on performance management best practices.

8. Data Analytics and Strategic Reporting:

• Utilise advanced data analytics techniques to gather and dissect data pertaining to talent metrics, training efficacy, and employee engagement to facilitate informed decision-making processes.
• Generate comprehensive reports detailing HR metrics, talent management insights, and the impact of training initiatives, tailored for presentation to senior stakeholders and management, to foster a data-driven approach to strategic planning and decision making.

9. Compliance and Best Practices:

• Ensure compliance with relevant labour laws, regulations, and organisational policies in all HR and talent management activities.
• Stay updated on industry best practices and trends in HR, talent management, and training.

10. Support in HR Transformation Initiatives and Projects

• Support the planning, coordination, and execution of HR transformation initiatives aimed at improving HR processes and systems.
• Collaborate with HR team members and stakeholders to implement new initiatives and workflows.
• Monitor and report on the progress of HR projects, identifying any issues or risks and escalating them as necessary and in a timely manner.
• Participate in change management activities to support the adoption of new HR practices and systems.

Requirement

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• At least 8 years of relevant experience in HR, including 2 years in a business partner role with demonstrated emphasis on utilising data analytics for strategic decision-making.
• Comprehensive knowledge of HR functions, covering compensation & benefits, employee relations and engagement, performance management, talent management, executive / tech training, internship, and scholarship management.
• Understanding of relevant labour policies, employment laws, and legislation.
• Proficiency in MS Office suite applications, including MS Excel, MS Word, MS PowerPoint, and HR/TM systems.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

The Role:
Reporting to the CEO, our client is looking for a Head of Legal to head up the team, focusing on the assessment, and management of legal risks for the regional operations and group. The role involves generating and reviewing in-house legal documents, including capital markets license, contracts and marketing materials, negotiating terms with clients and third-party intermediaries, and providing legal support for new projects and financial products.

Requirements:

• LLB (Hons), admitted to the Singapore Bar or Commonwealth Jurisdictions
• At least 10 years PQE or of relevant experience in prime brokerage, capital markets, securities, and/or derivatives. Possess knowledge of MAS Capital Markets License
• ECM Investment banking experience. Strong knowledge of the Securities Futures Act and the Financial Advisers Act will be essential
• Strong communication, interpersonal, and organizational skills.
• Proactive team player attitude, capable of working independently and quickly understanding various businesses.

Alternatively, if you are looking for Private Practice or In-House roles, feel free to send your resume to Raiza via [email protected] or to Linus Choo [email protected]

EA Personnel No R1216328
BeathChapman Pte Ltd
Licence No 16S8112

RESPONSIBILITIES:

§ Maintain customer engagement and promote customer awareness of Albion Marine Solutions' capabilities

§ Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth

§ Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)

§ Understand the requirements of existing customers to ensure their needs are being met

§ Act to acquire new customers and manage client relationships (new and existing)

§ Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)

§ Build and maintain profitable partnerships with key stakeholders

§ Monitor performance of commercial activities using key metrics and prepare reports for senior management

§ Assist in setting financial targets and budget development and monitoring

§ Develop commercial proposals and pursue new business opportunities

§ Prospect new clients and develop new business relations

§ Strategic planning and management to improve Client results, retention, and development

§ Overseeing internal project budgets with the Company and external budgets with the Client

§ Provide regular reporting to the Company's management

QUALIFICATION REQUIREMENT:

§ Bachelor's degree in marketing, business administration, sales, or a relevant field

§ Accreditation or Certification in the field of strategic business development or management

§ Ten years of previous work experience in sales, management, key account management, or relevant experience

§ Excellent verbal and written communication skills, including the ability to present strategy and results to staff members at every level of the organization

§ Goal-oriented, organized team player

§ Self-motivated and self-directed.

§ Excellent interpersonal relationship skills.

• Location: Central
• Monday - Fridays: 8AM - 5PM

Our client is a healthcare provider in Singapore that focuses on enhancing patient care through support and technology.

Responsibilities:

• Primarily focused on building and sustaining long-term relationships with our existing corporate and maritime clients.
• Build and maintain strong, long-term relationships with key corporate and maritime clients by serving as their primary point of contact, addressing their needs and concerns promptly to ensure satisfaction, and identifying potential issues early.
• Identify new business opportunities within existing accounts by collaborating with clients to develop corporate healthcare solutions that meet their evolving needs, including upselling or cross-selling additional services based on a deep understanding of Company's unique offerings.
• Actively manage and track the entire sales cycle from lead generation to deal closing and contracting, ensuring an up-to-date sales pipeline and a disciplined approach to client relationship management.
• Oversee the smooth and timely delivery of commercial projects, from deployment planning to on-the-ground execution, by coordinating closely with internal teams such as operations, procurement, technology, finance, and HR.
• Support the acquisition of new clients by partnering with the Chief Corporate Development Officer to engage and cultivate potential accounts.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field.
• 10 years of experience in business development, sales operations, or a similar role, ideally within the healthcare industry.
• Proven track record of driving business growth and crafting successful commercial strategies.
• Exceptional interpersonal and communication skills, with the ability to build and sustain relationships with both internal and external stakeholders.
• Strategic thinker with strong problem-solving abilities and the capacity to adapt in a fast-paced, changing environment.
• Familiarity with the maritime sector and its health and safety regulations is an advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

• Rare opportunity
• Newly created role
• Opportunity to learn

This is a newly created headcount to join the Finance team with our client. Reporting into the Finance Director, you will be responsible for corporate level finance reporting, financial analysis, budgeting and forecasting, tax and transactional support; from a finance perspective to the investment team relating to acquisition/divestment and due diligence work. This is also an opportunity for candidates who have experience in workflow efficiency/project management work related to Real Estate Finance to value add to the firm.

Candidates should come with at least 10-12 years’ experience in PERE accounting/operations. Strong communication skills and stakeholder management skills a pre-requisite. Prior leadership experience preferred but not a must.

Applicants who are keen please send across your updated CV to [email protected] or click on the link to apply.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Metaschool produces courses for devs to build, ship, and learn Web3.

We’re a decentralized, remote-first company with teammates based in Singapore, India and Pakistan. We are divided by borders, but our common mission to help developers build and flourish in the web3 ecosystem has brought us very close.

]Our Core Values:

The Senior Finance Manager will play a crucial role in overseeing the financial operations of the healthcare group. This position is responsible for managing the finance team, ensuring accurate financial reporting, implementing effective financial strategies, and providing insights to support the group’s growth and sustainability. The Senior Finance Manager will work closely with the CFO and other senior leaders to align financial practices with the organization’s mission and objectives.

Key Responsibilities:

1. Financial Reporting and Analysis:Oversee the preparation of accurate and timely financial statements, including income statements, balance sheets, and cash flow statements.
   Analyze financial data to identify trends, variances, and opportunities for improvement.
   Prepare and present financial reports to senior management and stakeholders.
   
2. Budgeting and Forecasting:Lead the annual budgeting process, working with department heads to develop realistic and achievable budgets.
   Monitor and manage budget performance, providing regular updates and variance analyses.
   Develop financial forecasts and models to support strategic planning and decision-making.
   
3. Financial Planning and Strategy:Collaborate with the CFO to develop and implement long-term financial strategies that support the healthcare group’s objectives.
   Provide financial insights and recommendations to senior management to drive business growth and operational efficiency.
   Evaluate and manage financial risks, ensuring that the group maintains financial stability.
   
4. Cost Management and Optimization:Identify opportunities to optimize costs and improve financial performance across the group.
   Implement cost control measures and monitor their effectiveness.
   Work with operational teams to streamline processes and enhance resource allocation.
   
5. Compliance and Internal Controls:Ensure compliance with all relevant financial regulations and standards, including healthcare-specific regulations.
   Maintain and improve internal controls to safeguard the organization’s assets.
   Coordinate with external auditors and regulatory bodies to ensure accurate reporting and compliance.
   
6. Team Leadership and Development:Lead and mentor the finance team, fostering a culture of continuous improvement and professional growth.
   Oversee the recruitment, training, and development of finance staff.
   Set performance goals and conduct regular performance evaluations for the finance team.
   
7. Stakeholder Management:Build and maintain strong relationships with key internal and external stakeholders, including department heads, vendors, and financial institutions.
   Provide financial support and guidance to other departments to facilitate informed decision-making.
   
8. Investment and Capital Management:Manage the group’s investment portfolio, ensuring optimal returns while mitigating risks.
   Oversee capital expenditure projects, ensuring they align with the group’s financial strategy and objectives.
   Evaluate potential mergers, acquisitions, and other strategic opportunities from a financial perspective.
   

Qualifications:

• Bachelor’s degree in Finance, Accounting, or a related field; MBA or CPA preferred.
• Minimum of 8-10 years of experience in finance, with at least 3-5 years in a senior management role, preferably in the healthcare sector.
• Strong understanding of healthcare finance, including reimbursement models, healthcare regulations, and financial reporting standards.
• Proven track record of managing financial operations, budgeting, forecasting, and financial analysis.
• Excellent leadership and team management skills, with the ability to mentor and develop finance professionals.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in financial software and systems, including ERP systems and advanced Excel skills.
• Excellent communication and interpersonal skills, with the ability to present complex financial information to non-financial stakeholders.
• High level of integrity and professionalism, with a commitment to ethical financial management

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

What We Do

At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you’re ambitious, bold and ready to take your career to the next level, get in touch!

Product Management at Coda

Our Product folks are individuals with a strong analytical focus and a data-driven approach. Their role involves taking charge of product development from start to finish, with emphasis on analysis and experimentation to deliver the best possible product for our users. This involves driving the product strategy and working closely with senior leadership across various departments to design, build, and deliver exceptional experiences to our customers.

You will need to have a hands-on mentality and a growth mindset, spend considerable time with your scrum teams, and be enthusiastic about developing engineered processes and technologies to build solutions which drive organizational improvements.

Responsibilities

• Leading the team to deliver the roadmap through agile sprint cycles, breaking down the product roadmap into executable stories and requirements
• Collaborating with engineering, design, business stakeholders to define a product roadmap
• Define success metrics and measure the impact of features you build
• Maintain a prioritised product backlog based on qualitative and quantitative data on user feedback and experimentation
• Creating feedback loops to understand user pain points and representing them sufficiently to the team

Requirements

• 8+ years experience as a Product Manager at high growth, tech/software company with demonstrated success in launching new products or features with clear targets and impact; ideally in a B2B, fintech, eCommerce or tech startup environment
• Excellent in data analysis, comfortable with large datasets and statistical modeling
• Experience working closely with enterprise customers, understanding their pain points and addressing their needs
• Collaborate effectively across design, product, business and engineering teams
• Exceptional communication and presentation abilities to present complex systems to non-technical stakeholders
• Self-starter and driven to thrive in a fast-paced environment

Working at Coda

Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you!

Our Perks*

• WFH / Hybrid Support: Get a monthly allowance to cover your work-from-home expenses and keep you connected.
• Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!
• Customized Benefits: Tailor your benefits with our flexible plan.
• Growth Opportunities: Unlock your potential through clear progression paths.
• Skill Development: Access training resources to fuel your personal and professional growth.
• Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
• Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Service Delivery Manager, you will manage a team to deliver and maintain a high level of customer service to the client and to operate and support the infrastructure, systems, network and security for a mission-critical system.

Responsibilities:

Ø Service Management

· Maintain positive relationships with customers

· Identify customer needs and overseeing the service delivery within the business context and the timeline

· Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently

· Organise activities and meeting deadlines

· Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise

· Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

· Provide reports to customer and the management that are timely and accurate

Ø Processes, Procedures and Documentation

· Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively

· Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently

· Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively

· Review and update customer assets, spares inventory and documentation

· Ensure completeness of and to upkeep all related baselines of the software and operating system documented

Ø System Maintenance

· Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements

· Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production

· Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement

· Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system

· In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect

· Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system

· Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Ø Configuration Management

· Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading

· Ensure the correct configuration of the system is loaded for testing and any other work performed on it

· Ensure the proper configuration management control is followed during the integration of software release for software verification

· Ensure the documentation of hardware, software and system configuration items are always up-to-date

Ø Contactability

· Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service

· Be on 24/7 standby for any escalation by the maintenance personnel

Ø Performance Reports

· The following reports are to be provided every month in a format structured determined by the Authority:

v Summary of Contractor performance reports

v Summary of completed jobs and tasks

v Summary of outstanding jobs and tasks

v Preventive maintenance checklist and reports

v Authority furnished spares status and reports

v Equipment / modules defects and warranty reports

v Serialised inventory included spares report

Ø Obsolescence Management

· Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence

· Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Ø Stock Take Requirements

· Ensure quarterly stock-take programme are performed on the spares inventory at the office and Authority sites.

· If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

Ø Reliability, Availability and Maintainability

· Know how to use the Mean Time Between Failure (MTBF) to calculate the reliability figures of hardware

· Understand the criteria to identify Reliability Critical Items and provide the listing

· Calculate the spare parts list to meet the system operational availability

· Calculate the Operational Availability (A0) where the formula is defined

· Specify the Mean Time To Repair (MTTR) that includes the time for fault detection, isolation, removal of Line Replaceable Unit (LRU) and replacement of LRU and re-verification

Essential Requirements:

· Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

· Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

· Past high complexity government project experience will be highly beneficial

· Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices

· Strong in project management methodologies and quality control techniques

· Strong in resource planning skills

· On 24x7 standby

· Able to cope in a highly pressured fast-paced environment

· Prior working knowledge in RedHat Enterprise Linux is preferred

· Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage

· Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL

· Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and software architecture

· Able to understand the user operations environment

· Willingness to pick up any new technologies

· Leadership Skills:

Ø Proven ability to manage critical incidents

Ø Ability to diffuse and de-escalate difficult situations

Ø Experience in overseeing large and diverse teams

Ø Managing third-party service providers

· Excellent leadership and conflict management

· Strong teamwork skills

· Excellent verbal and written communication skills

· Strong time management and prioritization skills

· Exceptional organizational skills and attention to details

· Ability to remain calm under immense pressure

· Ability to handle very difficult customers

· Compassion and empathy

· Willingness to support and mentor team members

· Ability to manage sensitive information professionally

· Good accountability

· Strong self-direction and motivation