Job Description:

· Training and development of operators to ensure proper execution of the defined processes.

· Assist with the management and planning of production/workload in accordance with business priorities.

· Continuous improvement of manufacturing prosses to achieve cost, quality, and delivery objectives.

· Have good knowledge of appropriate cutting data for machining a variety of materials.

Requirements:

· Candidate must possess at least a Secondary School/ “O” Level, Higher secondary/ Pre-U/ A-Level/College, Professional Certificate/NiTEC, any field.

· Experience of manufacturing precision parts on CNC Machines.

· Experience in both Turning and Milling Machines.

· Excellent communication skills.

· Strong supervisory, people management.

· Knowledge and understanding of Fanuc control system and others controller system will be an advantage.

. Knowledge on Mastercam will be an advantage.

. Knowledge on Ms office.

· Ability to understand interpret engineering drawings.

· Able to use wide variety of measuring equipment.

Primary Responsibilities

Operation

· Train and supervise the work of kitchen personnel in the respective sections

· Ensure personal cleanliness and proper deportment of all team members

· Produce high quality food in a specified area of the food preparation and ensure that this is also practiced amongst all team members

· Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out

· Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner

· Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food

· Ensure that colleagues follow the hygiene and sanitation procedures when handling food, equipment and utensils

· Work closely with Executive Steward in maintaining the cleanliness of the kitchen

· Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to

Other Responsibilities

· Be well versed in hotel fire & life safety/emergency procedures

· Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

· Attend all briefings, meetings and trainings as assigned by management

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the assigned by the Management

The School of Materials Science and Engineering (MSE) invites applications for the position of Research Fellow.

Key Responsibilities:

• Design, fabrication and testing of thin film devices such as thin film transistors
• Setting up and optimisation of thin film printing systems
• Testing of new semiconducting material compositions
• Conceptualize and realize materials compositions for stability and high performance.
• Characterize the materials and devices via physical characterisation techniques.
• Curating and managing experimental data, and assist in preparation of reports, presentations, technological disclosures and manuscripts
• Be in charge of relevant laboratory equipment and maintenance
• Conduct trainings and mentoring of staff, interns and students when required

Job Requirements:

• PhD in material science /chemistry/engineering/or related fields is required.
• Expertise in electrical device fabrication and testing
• Familiarity with material characterization techniques such as X-ray diffraction, Scanning electron microscopy etc would be advantageous.
• Willingness to learn, with adaptability and flexibility to take on required/necessary tasks beyond the job description
• Strong communication and interpersonal skills and ability to work cohesively in a team whilst sharing resources
• Excellent organizational skills including attention to details
• Strong interest to learn about new technologies

We regret that only shortlisted candidates will be notified.

The Singapore Centre for Environmental Life Sciences Engineering (SCELSE) is a unique interdisciplinary Research Centre of Excellence (RCE), funded by National Research Foundation, Ministry of Education, Nanyang Technological University (NTU) and National University of Singapore (NUS). Hosted by NTU in partnership with NUS, SCELSE is linking new insights from the life sciences with expertise from emerging technologies in engineering and natural sciences to understand, harness and control microbial biofilm communities.

We are looking for a Research Fellow who will be responsible for performing laboratory research to explore various aspects of biofilm development and host-microbe interactions. The selected candidate will work independently or in a small team to plan and perform experiments to address specific scientific questions related to biofilm development and colonisation of host tissues.

Key Responsibilities:

• Assist with general laboratory management tasks to support the research group
• Assist with planning, performing and documenting laboratory experiments to study biofilm development and host- microbe interactions using methods such as in vitro biofilm models, tissue culture, organoid culture, advanced microscopy, genomics and molecular microbiology.
• Work closely with the Principal Investigator to analyse and interpret data, as well as troubleshoot experiments
• Assist with supervision of staff and students
• Participate in group meetings and prepare project updates.

Job Requirements:

• PhD in biology, biomedicine, microbiology or a related field
• Experience in microbiology techniques is essential
• Experience in tissue culture techniques is essential
• Experience in advanced microscopy techniques is essential
• Experience in molecular biology techniques is essential
• Experience in organoid culture is desirable but not essential
• Experience in biofilm models is desirable but not essential
• Ability to design, plan, and execute experiments under supervision or independently
• Detail-oriented and capable of maintaining accurate records of experiments and results
• Be flexible and open to last-minute changes and variations
• Excellent written and oral English communication skills are essential for research works

We regret that only shortlisted candidates will be notified.

Job Level & compensation offered may vary depending on candidates’ experiences and competencies.

Responsibilities:

• Perform laboratory testing in clinical chemistry and immunoassays.
• Determine the acceptability of samples with guidelines and prepare specimens for analysis.
• Validate the accuracy of laboratory data.
• Evaluate the test results accurately in accordance with procedures.
• Operate instruments to perform testing in accordance with established written procedures.
• Perform experiments, as scheduled, for evaluation of new reagents. Maintain quality control of laboratory testing to ensure accurate and timely lab reporting. Document corrective and preventative actions with good documentation practices.
• Assist in the servicing and maintenance of laboratory equipment according to manufacturer and SOP requirements.
• Comply with regulatory guidelines and Standard Operating Procedures (SOPs).

Requirements:

• Bachelor’s degree in a biomedical or biological science from an accredited college or university.
• Minimum 2 years of working experience in a clinical laboratory will be preferred.
• Good analytical skills with attention to details.
• Able to work independently as well as a good team player with initiative and adaptive to changes
• Good planning and organizing skills.
• Good communication and interpersonal skills.
• Sunday and Public holiday duties occasionally required.

Reporting to Manager, Sales & Marketing, this role is responsible for developing and maintaining strong customer relationships, driving sales growth and meeting sales and profit targets. The candidate is also required to handle multiple products and markets across various countries and industries and be familiar with diverse product lines and market segments.

Responsibilities

• Monitor current market trend and competitors’ activities using various sales channels for product sales and development
• Understand and respond to customers' needs and inquiries and recommend appropriate services and solutions
• Research and assess markets and customers’ potential, applications and trend of technical requirements and share findings with other team members
• Build and maintain strong relationships with key stakeholders through regular visits, online meetings and other communication channels
• Lead negotiations with customers on pricing, quantity, delivery terms and other commercial conditions
• Develop and manage sales budget, forecasts and establish pricing strategies
• Coordinate with internal teams for production and product availability
• Provide after-sales support such as following up on customers’ feedback, managing after-sales issues and shipment operations with Logistics team
• Prepare and submit sales documentation and reports and mange other administrative tasks such as submitting forecast changes, price applications, customer registrations etc.
• Create presentation materials for meetings and present technical and commercial proposals to customers

Requirements

• Bachelor’s Degree in Business, Marketing, Polymer Science or other related discipline with at least 3 years of sales and marketing or trading roles experience
• Highly self-motivated, independent and resourceful
• Effective team player with good communication, presentation and negotiation skills
• Proficient in Microsoft Office applications
• Willing to travel frequently for customer visits and business meetings

PROJECT MANAGEMENT

Interpret the customer’s requirements and translate them into proposal and conceptualization for new machine/equipment.

Liaise and follow-up with the customer on project proposal, subsequent project activities and development.

Responsible to monitor & follow-up on the project team comprising of project engineers & technicians, design engineers (both mechanical & electrical) to ensure a smooth work flow in the manufacturing & assembly process.

To lead & mentor project & design reviews with customer’s requirements & feedback on project matters.

Follow-up with vendors in the supply chain on matters related to the project.

DESIGN & DEVELOPMENT

To perform detail designs and critical drawings on time and upon the approval of the project manager, forward the designs to the respective vendors and suppliers for quotations & fabrication.

To lead meetings and review with the design team and the customers on design requirements and specification.

Being the mentor and to provide guidance to the team of design engineers, assistant design engineers in their job scope ranging from detailed designing, the selection of materials/standard items to the checking of drawings etc.

Draft machine testing protocol (especially for critical function) enabling the manufacturing team to test run the machine.

Ensure that all project documents, drawings and materials (soft & hard copies) are updated and appropriately documented and compiled accordingly.

SMART FACTORY TECHNOLOGIES & AI PLATFORM

To lead & team up with cross-disciplinary teams of engineers & specialist focusing smart factory technologies & projects.

To ideate and build robust data and digital technology driven solutions for advanced manufacturing / industrial processes.

To leverage AI and robotics-integration solutions to meet customers’ automation & real-time needs.

Why join us: -

· Up to 6 day off per month

· Attractive commission

· Monthly Incentive

· Medical Claims

· Roadshow bonus

Scope of Responsibilities (but not limited to):

• Provide professional analysis, consultant and advice customer on suitable beauty product and treatment
• Perform facial treatment for customers
• Handle customer requests and enquiries
• Build and establish strong customer relationship

Requirements

• Applicants who possess relevant qualifications, employment background and skills are welcome to apply
• Applicants who do not possess any experience are also welcome to apply and be hired as Trainee Beauticians
• Able to speak Mandarin is preferred to liaise with Mandarin speaking associates
• Professional Certificate/NiTEC/CIBTAC/ITEC in Beauty and Skincare
• Minimum 1 years of working experience
• Immediately available is highly preferred

Working location: (Near to MRT)

· Ang Mo Kio - AMK Hub

· Bedok - Bedok Mall

· Clementi - Clementi Mall

· Paya Lebar - PLQ Mall

Working Hours:

Monday-Friday 11am-9pm

Weekend and Public Holiday 10am-7pm

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

• Provide professional analysis, consultant and advice customer on suitable beauty product, treatment and eyebrow embroidery services to customers
• Handle customer requests and enquiries
• Build and establish strong customer relationship

Requirements

• At least 2 years of relevant work experience
• Able to communicate well with people
• Able to speak Mandarin is preferred to handle queries and feedbacks from Chinese speaking customers

Work Location:

Ang Mo Kio - AMK Hub

Clementi - Clementi Mall

Bedok - Bedok Mall

Description
J&T Express is a one-stop eCommerce business that deliver globally for both clients and consumers. We connect, protect, and inspire with day-to-day trusted service to becoming world’s leading choice.

We embrace diversity and passion; start your career with us for a never-ending growth!

Highlights:
• Working day: 6 days’ work week
• Salary: $1,800 basic (excl mandatory OT, allowance & incentives)
• Location: West (Penjuru Road)
• Working hours: 10pm-7am / 8pm-8am

Responsibilities:
• Storing of parcels in the warehouse and updating of records
• Assist in issuing and receiving parcels to delivery drivers
• Ensure that all parcels are handled with care
• To locate urgent parcels as and when required
• To always ensure and maintain proper housekeeping
• Any other ad-hoc duties as assigned by the supervisors or operation managers

Requirements:
• At least 1 year experience in Warehouse
• Able to perform shift work if required
• On the job training will be provided
• Willing to learn, able to work independently

Do you have what it takes? Join the J&T Express Singapore Family now!

• Developing sales strategies to meet sales goals.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Participating in sales team meetings with updated sales reports periodically.
• Presenting product/services demonstration to customer.
• Participate in exhibitions, conferences and industry meet-ups for business opportunities.
• Collect market feedback to evaluate gaps, opportunities, and new needs.
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results.
• Working towards achieving the sales target.

Why join us:

• Up to 8 off days per month
• Attractive commission
• Monthly performance bonus
• Medical claims
• Roadshow bonus

Responsibilities

• Manage retail outlets
• Drive & exceed individual & store targets
• Source of new opportunities
• Provide excellent customer service
• Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
• Evaluate sales and work performance of frontline staff
• Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
• Assist in daily retail operations

Desired Skills & Expertise:

• 3-5 years of Mani/pedi Salon experience
• Sales driven & highly motivated
• Team player
• A highly motivated person who is sales-driven & result orientated
• Able to commit retail hours & weekends
• Immediate availability is highly preferred

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the factory
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Able to work night shift and split shift
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

• Provide professional analysis, consultant and advice customer on suitable beauty product, treatment and eyebrow embroidery services to customers
• Handle customer requests and enquiries
• Build and establish strong customer relationship

Requirements

• At least 2 years of relevant work experience
• Able to communicate well with people
• Able to speak Mandarin is preferred to handle queries and feedbacks from Chinese speaking customers

Work Location:

Ang Mo Kio - AMK Hub

Clementi - Clementi Mall

Bedok - Bedok Mall

General Information and Benefits:

• 5 days work-week (Monday to Friday; 8.30am - 5:30pm)
• Easy access from Jurong East MRT
• Mobile Allowance
• Medical/Dental Allowance
• Variable Performance Bonus

Job Description :

• Manage and execute travel and hotels arrangement (GA)
• Manage expatriate relocation tenancy leasing (GA)
• Manage staff and company insurance policies (GA/HR)
• Support & coordinate office and maintenance contracts/leases (GA)
• Verify expense claims for staff (GA)
• Maintain all routine personnel records in HR system & p-files (HR)
• Assist in recruitment administration (HR)
• Manage onboarding and offboarding process (HR)
• Support training administation (HR)
• Faciliate in perfermance management (HR)
• Assist in payroll administration (HR)
• Administer Insurance renewal/claim (HR)
• Enhance employee-employee relations (HR)
• Assist in organizing company events and activities for staff (Welfare - HR)
• Any other duties as assigned

Requirement:

• Minimally Diploma in Business/HRM
• Proactive personnel who is able to work independently
• Good communication and interpersonal skills
• Possess Teamwork with positive learning attitude
• Proficiency in MS Office, especially MS Word/ Excel
• Candidates with no working experience are welcome to apply

Appreciate your understanding that only shortlisted candidate will be notified.

• Assist Project Managers in the pre-contract, post-contract and procurement administration of projects.
• Preparation of tender documentations and monitor cost reports, cost plans and project cash flows
• Produce measurement fast and accurately, review of tender documents and drawing.
• Ensure proper documentation of records concerning variation, prepare site progress report, submitting accurate cost and time implications to clients.
• Evaluate, analyze, compare claims and quotations for progress payment, variation works and contractual matters
• Review variation request order, assess the associated variation costs, processing of progress payment and final account.
• Attend onsite and consultant’s meetings and liaise with project team and clients, ensuring that work is completed on time and within budget.
• Verify subcontractors claims for variation works and prepare payment
• Build strong network and working relationships with relevant subject matter experts and solicit support on as-needed basis to win projects.
• Other duties as and when assigned.

Responsibilities:

• Perform assembly builds
• Ensure assembly builds are completed as scheduled and according to required specifications, drawings and work instruction.
• Work with engineers to conduct experiments
• Report manufacturing problems and assist in problem-solving and troubleshooting.
• Perform housekeeping and comply with manufacturing discipline and cleanroom protocol.
• Other ad-hoc duties

Requirements:

• Min NITEC/ Higher Nitec or Diploma in Engineering or its equivalent
• Able to comprehend schematic / mechanical drawing
• Able to commit rotating shifts

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Xie Jiani (R1548854)

EnviroDynamics Solutions Pte Ltd

EA License No.: 12C6285

Responsibilities:

• Perform assembly builds
• Ensure assembly builds are completed as scheduled and according to required specifications, drawings and work instruction.
• Work with engineers to conduct experiments
• Report manufacturing problems and assist in problem-solving and troubleshooting.
• Perform housekeeping and comply with manufacturing discipline and cleanroom protocol.
• Other ad-hoc duties

Requirements:

• Min NITEC/ Higher Nitec or Diploma in Engineering or its equivalent
• Able to comprehend schematic / mechanical drawing
• Able to commit rotating shifts

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Xie Jiani (R1548854)

EnviroDynamics Solutions Pte Ltd

EA License No.: 12C6285

Responsibilities:

• Handle daily goods delivery and collection timely and accurately
• Able to operate lorry crane
• Loading and unloading of goods
• Basic upkeep of one's vehicle
• Other ad hoc duties as assigned

Requirements:

• Minimum Class 4 driving licence and operate lorry crane licence
• at least 1 year of relevant work experience
• Positive work attitude and a team player
• Has good road safety awareness and practise defensive driving
• Good attendance records

Job Description

Candidate applying for this position shall research, develop and implement AI robotics to create an intelligent environment in the robotics for autonomous manufacturing.

Roles & Responsibilities

• Lead stakeholder discussions to grasp problem statements, requirements, and expectations.
• Conduct technology scouting for industrial robotic applications and automation best practices.
• Perform process mapping and feasibility analysis for robotic processes.
• Develop smart robotic automation options, project proposals, and scoping.
• Engineer and conceptualize robotic processes.
• Program robotic motion using simulation-based techniques.
• Execute the project lifecycle for robotic process development and implementation.
• Prepare technical project documentation and presentations
• Develop and optimize advanced robotic algorithms for perception-guided manipulation.
• Maintain and support software components for manipulation systems.
• Collaborate with hardware engineers to integrate software solutions.
• Create and implement transfer learning models for various machine learning tasks.
• Collaborate with domain experts to tailor transfer learning models to specific business needs.
• Utilize transfer learning to enhance expert skill efficiency and applicability.
• Stay updated on the latest advancements in transfer learning and skill adaptation.

Job Requirements

• Relevant Engineering degree with focus on robotics or mechatronics.
• Minimum 2 years of experience in industrial robotic automation development and deployment.
• Expertise in ROS and programming languages like C++, C#, Python, or JavaScript.
• Knowledgeable about Linux platforms and command line operations.
• Deep understanding of robot manipulation and kinematics.
• Proficient in CAD software, especially Siemens NX.
• Strong in industrial and collaborative robot programming.
• Familiarity with offline robot programming software like ABB-RobotStudio, Robotmaster, or RoboDK.
• Experience with machine learning frameworks (TensorFlow, Pytorch, Scikit- Learn, Caffe) and computer vision tools (OpenCV, PCL) is advantageous.
• Skilled in working with diverse datasets and applying transfer learning.
• Proficient in rapid prototyping and constructing neural network models efficiently.
• Strong problem-solving skills and analytical mindset.
• Effective communication and stakeholder interaction abilities.
• Adaptable, hands-on, and self-motivated approach to work.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

Requirements:

· Minimum 5 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

Position Overview: The Director of Prefabrication for Mechanical, Electrical, and Plumbing (MEP) services is responsible for overseeing the end-to-end process of designing, fabricating, and installing prefabricated modules for building projects. This role ensures that MEP systems are efficiently planned, constructed, and integrated to meet project requirements, timelines, and budgetary constraints while maintaining the highest quality and safety standards.

Key Responsibilities:

Design Management:

• Collaborate with project engineers, architects, and design teams to review and approve MEP prefabrication designs.
• Ensure designs are optimized for prefabrication, considering efficiency, material usage, and modularity.
• Work with stakeholders to integrate MEP systems into the broader architectural and structural design of the project.

Fabrication Oversight:

• Supervise the fabrication process of MEP modules in off-site manufacturing facilities.
• Coordinate with vendors, fabricators, and subcontractors to ensure the timely production of high-quality prefabricated components.
• Implement quality control measures to ensure adherence to design specifications,industry standards, and safety regulations.
• Manage inventory and materials used in the prefabrication process to ensure minimal waste and efficient resource use

Installation Coordination:

• Plan and oversee the installation of MEP prefabricated modules at construction sites.
• Collaborate with project managers, site supervisors, and other trades to ensure proper integration and alignment of MEP systems with other building components.
• Troubleshoot and resolve any installation issues that arise on-site, ensuring timely project completion.

Project Management:

Develop and maintain project schedules, ensuring that all prefabrication activities are aligned with project timelines

• Monitor and report on project progress, including design, fabrication, and installation stages.
  • Manage the budget for prefabrication projects, ensuring cost-effective solutions and adherence to financial constraints.
  • Liaise with clients, contractors, and other stakeholders to keep them informed of project status and address any concerns or modifications.

Team Leadership:

• Lead and mentor a team of engineers, drafters, fabricators, and installers involved in the MEP prefabrication process.
• Ensure that all team members are adequately trained in prefabrication techniques, safety protocols, and the latest industry standards.
• Foster a culture of collaboration, innovation, and continuous improvement within the prefabrication team.

compliance and Safety:

• Ensure that all MEP prefabrication activities comply with local building codes, regulations, and industry standards.
• Implement safety protocols and procedures to ensure the well-being of team members and contractors during fabrication and installation.
• Regularly audit prefabrication processes to identify potential risks and areas for improvement.

Requirements:

• Bachelor’s degree or equivalent
• Minimum one year experience in MEP prefabrication, including design, fabrication, and installation.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Knowledge of building codes, safety regulations, and MEP system design principles.
• Excellent leadership, communication, and problem-solving skills.

30 Tuas Bay Drive

Singapore 637548

About Syscon

Syscon specializes in Concrete Precast components. We have been in the industry for more than 30 years. The Singapore Government, through HDB, has worked extremely hard since the 1960s to bring Singaporeans affordable high-quality housing and Syscon has been at the forefront of the industry from the very beginning.

The Role

Position Summary
The incumbent will perform general duties of a Driver, work closely with coordination and production departments as well as government agencies in ensuring smooth delivery of precast components.

Key Responsibilities

• Handle Precast component delivery and collection
• Trucking of precast components
• Familiar with loading procedures
• Ensure the safety of cargo and vehicle

Talent Profile

• Possess Class 4/5 Driving License
• Must have 1 year of experience as a Prime Mover Driver in Singapore
• Accident-free & clean records

How to Apply

Apply here and write in with your detailed resume to careers to [email protected] and [email protected]

• Only shortlisted candidates will be notified

• Job location: Jalan Buroh (West area)
• Hybrid working arrangement.
• Company Transport at multiple MRT stations.
• DKSH is a certified Great Place to Work!

General Responsibilities:

Customer Care Centre (CCC) Operations:

• Support Business Operations Manager on identifying, evaluating, and driving operations excellence in processes and call agents’ efficiency.
• Support Business Operations Manager on ensuring timely execution of all continuous improvement initiatives.
• Support Business Operations Manager to lead cross-functional collaboration between CCC and CM to ensure pricing maintenance accuracy and timeliness.

Client Management (CM) Operations

• Support Business Operations Manager on ensuring operational excellence of client management team with regards to successful fulfilment of clients’ key performance index and achieve high clients’ satisfaction scores
• Support Business Operations Manager on the negotiation process for renewal. Preparation of contracts, providing accurate inputs on pricing and contract terms.
• Support Business Operations Manager to establish relationships and identify upselling opportunities (Value Added Services) for existing clients.
• Support Business Operations Manager on assessing the current business profitability to ensure long-term sustainability and retention of profitable clients / business lines.
• Manage business integration process for new clients to ensure smooth client integration.

Job Requirements:

• Demonstration of operational experience in applying project management principles for medium- to large-sized projects in similar industries for 3/4PL service.
• Demonstrate business acumen, analytical and business analysis skills.
• Comfortable working with data and data analytical tools/applications to develop and present dashboards and analytical reports.
• Demonstrate skills in market research and audit.
• Proven client and customer account management skills
• Demonstrate ability to manage global/regional/country level assignments and projects.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English (both written and spoken)