Job Title:  Assistant Manager / Manager       

Department: Trust/Private Clients

Location:  Singapore

Reporting to: Team Lead, Head of Trust Services

Persons to be supervised: Trust Officers

Purpose of the job

To manage the day-to-day administration of a varied portfolio of more complex trust structures and to maintain a wide and detailed knowledge and understanding of trust administration generally, to include money laundering, compliance and relevant legislation. This position requires the post holder to work autonomously, whenever necessary, with the ability to support the team and senior employees to ensure workload is completed accurately, effectively and efficiently.

Main Responsibilities

• To deal with the day-to-day administration of a varied and complex portfolio of trust and company structures, and to maintain a wide knowledge and understanding of company and trust administration generally, to include money laundering, compliance and relevant legislation.
• Work closely with Head of Trust Services and Business Development Director with the on-boarding of new business within the Group.
• To ensure tasks are completed to the highest possible standards, within the agreed timescales and that the objectives of the Group are fulfilled.
• To nurture, develop and grow the trust officers and senior trust officers in the team
• To consider the views, development and strengths of all team members prior to decision-making.
• To develop close working relationships with relevant clients and contacts and to strengthen key relationships through regular contact.  To seek to provide innovative and practical answers to client queries, being alert to both commercial concerns and technical accuracy. To ensure absolute compliance with KYC procedures in order to maintain knowledge of the client business.
• To ensure billing and debt collection is carried out effectively and in a timely manner. 
• To be alert to new business opportunities and to maintain a broad general knowledge of issues affecting the offshore industry, and be able to apply this knowledge in developing new and existing business.
• To attend marketing events and seminars organised by intermediaries, whenever appropriate and possible.
• To support Ocorian’s strategy, demonstrating the ability to generate innovative operational ideas and constructively challenge the status quo.
• And any other such duties that might be reasonably required for this role.

#LI-DL1

Involve in financial analysis & consolidation of P&L, Balance Sheet, Cash Management, budgeting and forecasting, at South East Asia level. From delivering key financial reporting requirements to supporting Regional CFO and Finance Controller, this role ensures that financial consolidation and analytical processes are positioned to provide accurate, timely data, both internally and externally to the management team.

• Perform monthly financial closing and management reporting for internal control and statutory filing requirements.
• Prepare & submit consolidated information at South East Asia level during the monthly reporting, forecasting & budgeting cycles coupled with analytical review for variances.
• Manage various internal reporting requirements on a monthly, quarterly and annual basis.
• Supports management on financial and operational issues
• Develop & implement process improvements.
• Adhoc projects as needed and additional duties as assigned

Key Job Purpose

· Key responsibilities include management of the product portfolio throughout the product life cycle from strategic planning to tactical activities.

· Key activities include developing product strategy, identifying opportunities, specifying products’ positioning to support pre-launch, post-launch, driving market adoption and target customers.

· Ensure achievement of sales, GP ratio, and contribute to operating income according to the budget.

Responsibilities

1. Product Management & Strategy

· Plans and prepares new product launch collaterals and annual marketing plans.

· Conducts analyses required for strategic decision support relating to target markets, market segmentation, SWOT analysis, competitive intelligence, positioning, and others that may be brought about by the market dynamism of the assigned business unit.

· Conducts gap analyses to identify evidence and proof sources needs to realize full value proposition of product portfolio.

· Translates science, technology, & customer requirements into marketing messages and product positioning, and communicates clearly with country representatives (sales/marketing people, country heads)

· Conceptualises marketing communication tools leading towards the achievement of the product-specific strategy.

· Develops high impact marketing and educational programs leading to system and brand conversion.

· Prepares comprehensive competitive comparison portfolio and communicates clearly to individual country sales/marketing members.

· Sets up competitive pricing for all products within the assigned BU.

2. Business Development

· Oversees the design and implementation of approved product initiatives, including launch of new products & services, introducing product enhancements, and coordinating pricing modifications.

· Identifies competitor activities and develops strategic actions to address them.

· Provides expert assistance to business partner representatives (distributors/affiliates) as second/third level support, depending on each individual country structure.

· Handles customer complaints and implements corrective/preventive actions across a professional and timely manner.

· Establish strategic initiatives with key opinion leaders (KOLs) to support the continuous success of the assigned BU.

· Deliver comprehensive and highly professional product and marketing training to all affiliates and business partners.

· Drives the development of appropriate customer / market segmentation, segment-specific value proposition, and associated sales/marketing tools.

· Organise &/or support regional marketing activities such as seminars, trade shows, etc., as needed.

· Provides support and guidance to business partners regarding products and market-related issues.

3. Implementation of favourable conditions towards achievement of team’s overall objectives

· Builds a motivating and encouraging environment in the region and within the team.

· Suggests and implements plan of actions that will add value to the team’s performance.

· Takes accountability to projects-on-hand, including each BU’s annual marketing expense budget.

· Accepts other roles assigned that will help improve team’s operation efficiency.

4. Cross-Functional Role

· Cross-functional collaboration with intra-/interdepartmental teams to achieve shared commercial goals.

· Leads the new product launch process within SAP.

Requirements

· Bachelor’s Degree in Science or other healthcare-related field

· Minimum 2 years working experience in the clinical molecular laboratory.

· Minimum 4 years marketing experience within the IVD industry

· Experience in strategic planning, strategic marketing, and business development

Interested applicants, kindly send your resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

*Pls summarise your experience at 'why hire me'

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen (Shannifer)

EA Personnel Reg No: R1653801

The role

We're looking for a meticulous, well organized individual who loves working within the social media and online environment. You will have the opportunity to work with exciting brands on a regional and local level and be play a role for pitching new businesses and organically growing existing accounts. You should be well versed with the social media marketing scope of work and able to manage and meet deadlines. You must be resourceful, an independent worker with initiative. The agency environment can be fast-paced and challenging but we are a tight knit team who support and lift each other every step of the way while managing our client’s projects and deliverables to ensure growth and stability of the agency.

Responsibilities:

· Provide day-to-day support in all aspects of client management such as putting in project briefs, monitoring deliverables, timelines and budgets

· Maintain and manage day-to-day business relationship with assigned clients

· Assist in resource management and coordination of meetings and creative reviews

· Hands-on in developing and adhering to project timeline to ensure on-time delivery from concept to final artwork

· Follow through with Creative team to ensure on time delivery from visuals to final artwork for submission

· Work closely with the team leads to provide inputs on competitive research, insights and trends

· Pitch for new businesses and organically growing existing accounts

Requirements:

· Candidate must possess at least a Diploma, Post Graduate Diploma, Bachelor’s Degree, or Professional Degree in preferably a related field

· Minimum of 2-3 years of experience in an social media/digital agency

· Ability to prioritise, organise and multi-task

· Excellent spoken and communication skills

· Well-versed with social media platforms such as Facebook, Instagram, TikTok, YouTube, LinkedIn and Telegram.

· Proficient with MS office

Candidates must be residing in Singapore and comfortable working from home if need be and tech-adept with using Zoom for meetings. Interested candidates please send CV and expected salary to [email protected]

KEY ROLES AND RESPONSIBILITIES

• Ensure enhancement of Cyber Security Operations for cyber threats monitoring, detection, analysis and response through the use of threat intelligent and automation

• Project management and Vendors Management

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Synthesize multiple information sources and analysis reports into a holistic view of potential threats

• Conduct in-depth research into cyber security issues of industry- or nation-wide significance

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Develop a playbook for cyber incident management

• Perform the remediation and resolution of cyber incidents at the organizational level

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6-8 or more years of experience in running security operations including project management and implementation skill set.

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Advance Persistence Threat Solution

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001, 27002 and etc.

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

Roles Description

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies

The trainee will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Duration of Traineeship

6 months with a high possibility of extension and pay increment if AM can deliver up to the company expectation.

Approved Training Allowance

· Fresh Gradates: $2100

· Non-Mature Mid-Career Individuals - $2000

· Mature Mid-Career Individuals - $2500

Education Qualification

Diploma and above

Note

This position is open for both recent graduates and mid-career individuals (mature and non-mature). Graduates interested in this position should possess a Poly Diploma Qualification. Mid-career individuals from any qualification level can apply.

For company info, please visit: https://www.impossible.sg

The client is a well-know MNC from Japan. Its fifth research center aims to speed up the time-to-market of new technologies that help contribute to the resolution of a broad range of business and social concerns.

Job Description

The Account Manager is a business farmer who seeks to understand the customers business needs, and by utilising ICT and BFSI domain knowledge, propose solutions to enhance sales growth of the client as the IT system integrator. The incumbent will showcase excellent communication and negotiation skills to contribute to increased sales and maintain customers relationship at a high standard. The objective is to source and transform opportunities to long term profitable relationships based on trust and mutual satisfaction.

• Cultivate, maintain and grow relationships with established accounts that will increase business and ensure excellent customer relations
• Generate demand by assisting clients to identify current needs and articulating how the client can add value through its services and offerings
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities
• Become the reliable point of contact for clients that is required to establish a strong business relationship
• Responsible for driving client satisfaction and taking ownership throughout the entire lifecycle to make sure sales, projects, and solution are delivered and meeting clients expectation
• Grow revenue and margin targets and maximize sales opportunities in various segments
• Influence and work closely with vendors to achieve required results
• Prepare customer proposals, reply to tenders, RFQs, etc. in close coordination with the project teams
• Create and lead sales strategies to enter into identified market or customers.
• Prepare for presales materials such as capabilities brochures, presentation materials and support sales team in keeping a record of proposals and continuous tracking of project deliveries
• Good understanding of the project execution and delivery processes with strong ability to grasp customers requirements, conduct gathering of requirements and analysis, and prepare functional requirements and services requirements specification documents
• Prepare and deliver sales presentations that address the customers needs and lead to sales growth
• Submit to management all required sales and generate reports in a timely manner
• Update supervisors regularly on customers day-to-day requirements/requests
• Any other ad-hoc duties as required or assigned

Qualifications

• Bachelor Degree in Business Administration, Marketing or other relevant disciplines
• At least 8 years of relevant sales experience in selling IT solutions (not only procurement of software & hardware, but also professional services delivery for IT system integration) to financial institutions, Japanese Banks is preferable
• Must possess fundamental ICT knowledge and domain knowledge of banking industry
• Possess knowledge of Fintech and Solutions for Financial Institutions
• Experience in Services Sales with tender and bidding participation
• Ability to perform account management, relationship building with established accounts and account maintenance duties
• Ability to work well with co-workers
• Proven sales and client engagement experience coupled with good understanding of business, sourcing, and technology market
• Proven experience negotiating with clients and vendors
• Demonstrated people skills with a will to close sales and establish VendorPartner relationship
• Excellent interpersonal, communication and negotiation skills, both written and presentation
• Possess analytical and problem solving skills
• Self-motivated and pro-active in identifying new opportunities on the established accounts

We are looking for a Senior Google Ads (PPC) Account Manager who will take personal responsibility for the success of new and existing clients’ PPC campaigns and make them his or her own. In this position, the PPC Account Manager will be responsible for all tasks related to client’s PPC campaigns including keyword research, conversions rates, bidding strategy, landing page optimization, call to action, ad copy and campaign management.

The Account manager is required to participate in all aspects of the client’s paid search campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. The Account manager is also responsible for day to day progress of clients’ PPC campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 2 days per week

Responsibilities:

• Keyword research, creating of ad copy, conversions rates, bidding, call to action and campaign management
• Assist with timely planning and execution of PPC campaign
• Analyze keyword costs, split testing, landing pages, cost per conversion and inform management of client opportunities, potential risks, and other key issues
• Data analysis and tracking via Google Tag Manager and Analytics
• Generate monthly reports with data-driven recommendations
• Properly link Ads with Webmaster Tools and Google Analytics
• Clear communication on PPC best practices to team members and guide them on how to apply to our client campaigns
• Proactively contribute to account strategy and provide recommendations to meet clients’ goals
• Responding to clients’ emails and call
• Maintain knowledge of industry news including best practices

Requirements:

• STRICTLY Singaporean or PR holder only
• Minimum 2-year Google Ads experience OR 1-year experience in a digital marketing agency environment
• Must hold the relevant Google Ads certifications
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Assistant F&B Manager

Join the fun team at COL and work with people who are passionate about what they do.

COL is a new restaurant and bar in the heart of Keong Saik with casual dining and amazing food and cocktails.

Led by Chef Colin Buchan with extensive experience in London and Singapore working with Jason Atherton, Gordon Ramsay, Marco Pierre White, and Angela Hartnett.

Your role:

To head up the restaurant operation at COL with the key focus on ensuring exceptional experiences to all our guests through excellent service

Your key responsibilities:

• Leading by example a team of 8-10 FOH team members, including a management team of head sommelier and head of beverage
• Reporting directly to the General Manager and Chef / Director
• Supporting, developing through coaching, motivating and inspiring the FOH team.
• Planning FOH roster and managing all payroll processes
• Leading team training sessions to help develop skills and knowledge within the team
• Working within set budgets to help achieve targeted profits
• Guest relations management and dealing with enquiries and bookings
• Responding positively and proactively to any online feedback and complaints within a timely manner
• Maintain guest satisfaction; building relationships with important and regular guests.
• Ordering of consumables on a weekly basis working
• Ensuring the up upkeep of the building is at the highest possible standards at all times
• Management and upkeep of the daily and weekly checklist
• Responsible for the call out and follow up of maintenance works required in either the restaurant and its facilities and the outer building.

What we’re looking for

• Someone with at least 3 years experience in a similar role
• A passionate, ambitious and forward thinking individual with an ambition to succeed
• Someone looking to learn, develop and progress in a progress start up company into a bigger role within a 3 - 6 month period
• The right applicant will be a natural leader open to working in a business that constantly evolves.
• A good communicator who isn’t afraid of speaking their mind.

What we offer:

• The opportunity to be part of an exciting and progressive start up venture with a drive and ambition to expand
• Competitive salary
• Opportunity to develop into a general management role within 6 months - 1 year
• 40 hours per week working schedule, key times evenings and weekends
• 5-day work week (Fixed Sunday & Monday off)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL & 1880
• Cash Meal Allowance $100
• Transport Allowance
• 14 Annual Leaves (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalization, Dental, TCM)

About the Company

The client is a member of the Alteco Group of Companies, Japan, one of the foremost cyanoacrylate adhesives (commonly known as Super Glue) manufacturers in the world. Since our establishment in 1989, Alteco has received various awards and grants for New & Innovative Development from the Ministry of Trade and Industry, Republic of Singapore.

They are also the only fully-integrated and self-sufficient company in South-East Asia that possesses comprehensive facilities, ranging from Research & Development work, in-house printing, adhesive manufacturing, aluminium collapsible tube manufacturing to finished products using advanced Japanese technology.

Job description:

Manage and lead a team to maintain accurate accounting system records and adequate internal controls

Maintain and oversee all finance and accounting operations to ensure timely monthly and year-end-closings

Ensure accurate and timely financial and management reporting including consolidation of group financial statements

Review and analyze the monthly financial performance of group entities, implement work process improvements where necessary

Preparation of annual tax computations, corporate tax reports and submissions

Review the GST reports and submission

Coordinate the annual statutory audit

Coordinate submissions of annual returns for group entities

Coordinate and liason with external auditors, tax and corporate secretarial agents

Involve in stock takes and fixed assets count

Manage monthly payroll process as well as salary reviews and bonus payment in alignment with staff work performance

Ensure compliance and timely submission of monthly CPF and Tax filings for all employees

Liaise and correspond with various government and statutory boards for all HR related issues, including surveys, e-submissions and employee statistics for government reporting

Manage the full cycle of recruitment activities, lead recruitment effort to hire and on-board new employees to fill vacant positions, conduct new employee orientation

Continuously review HR policies, procedures and company handbook to be in line with the labour legislations and future business needs

Co-Manage office premises maintenance including agreement, leasing, usage etc

Any other HR/Admin works assigned by the management

Requirements:

Male / Female, 40-49, Singaporean / PR

Degree in Accounting or equivalent Professional Qualification (ACCA / CPA)

At least 3 years of relevant working experience of managing a team

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in mathematics, engineering, business, science, computing, or any numerical fields preferred)
• At least 6 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Team player
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]
Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

• Permanent position, Salary up to $7,500 with Variable Bonus + Benefits
• Experience in leadership roles
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Strong communication skills, both written and interpersonal
• Passion to participate in National Projects

Job Description

Responsibilities:

• Demonstrate sales leadership for staff by playing an active role on the selling floor

• Continuously motivate sales team to meet assigned sales and productivity goals

• Suggest in-store events/activities that will continue to grow clientele, with particular emphasis placed on building local market clientele

• Be aware of local trading environment, market trends and its impact on our sales, including competitors’ trading activities and business strategy

• Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.

• Monitors and assists sales staff development by providing on-the-job training, etc.

• Understand and analyses the business needs, productivity, KPIs and provide business insights

• Lead the execution of retail excellence standards

• Address and action performance management issues in a timely manner through consistent feedback

• Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans

Requirements

• Motivated team player with cheerful disposition and strong desire to achieve

• Possess good communication skills and be sales driven

• Comfortable to work in fast paced environment

• Must be able to work retail hours (e.g., shift work, public holidays and weekends)

• Diploma and above

• At least 3 year(s) of working experience in related field is required

• Prior experience in ready to wear environment is a plus

About the Client

The client is a well-know MNC from Japan. Its fifth research center aims to speed up the time-to-market of new technologies that help contribute to the resolution of a broad range of business and social concerns.

Job Description

We are looking for business farmer who seeks to understand the customers business needs, and by utilising ICT and BFSI domain knowledge, propose solutions to enhance sales growth of the client as the IT system integrator. The incumbent will showcase excellent communication and negotiation skills to contribute to increased sales and maintain customers relationship at a high standard. The objective is to source and transform opportunities to long term profitable relationships based on trust and mutual satisfaction.

• Cultivate, maintain and grow relationships with established accounts that will increase business and ensure excellent customer relations
• Generate demand by assisting clients to identify current needs and articulating how the client can add value through its services and offerings
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities
• Become the reliable point of contact for clients that is required to establish a strong business relationship
• Responsible for driving client satisfaction and taking ownership throughout the entire lifecycle to make sure sales, projects, and solution are delivered and meeting clients expectation
• Grow revenue and margin targets and maximize sales opportunities in various segments
• Influence and work closely with vendors to achieve required results
• Prepare customer proposals, reply to tenders, RFQs, etc. in close coordination with the project teams
• Create and lead sales strategies to enter into identified market or customers.
• Prepare for presales materials such as capabilities brochures, presentation materials and support sales team in keeping a record of proposals and continuous tracking of project deliveries
• Good understanding of the project execution and delivery processes with strong ability to grasp customers requirements, conduct gathering of requirements and analysis, and prepare functional requirements and services requirements specification documents
• Prepare and deliver sales presentations that address the customers needs and lead to sales growth
• Submit to management all required sales and generate reports in a timely manner
• Update supervisors regularly on customers day-to-day requirements/requests
• Any other ad-hoc duties as required or assigned

Qualifications

• Bachelor Degree in Business Administration, Marketing or other relevant disciplines
• At least 8 years of relevant sales experience in selling IT solutions (not only procurement of software & hardware, but also professional services delivery for IT system integration) to financial institutions, Japanese Banks is preferable
• Must possess fundamental ICT knowledge and domain knowledge of banking industry
• Possess knowledge of Fintech and Solutions for Financial Institutions
• Experience in Services Sales with tender and bidding participation
• Ability to perform account management, relationship building with established accounts and account maintenance duties
• Ability to work well with co-workers
• Proven sales and client engagement experience coupled with good understanding of business, sourcing, and technology market
• Proven experience negotiating with clients and vendors
• Demonstrated people skills with a will to close sales and establish VendorPartner relationship
• Excellent interpersonal, communication and negotiation skills, both written and presentation
• Possess analytical and problem solving skills
• Self-motivated and pro-active in identifying new opportunities on the established accounts

Job Description:

1. Data entry for AP Invoice and Payment in accounting system

2. Data entry for Journal Entries in accounting system

3. Perform reconciliation of bank and supplier statements

4. Handle general administrative work & other related duties

5. Assist in any ad-hoc assignments

Requirements:

1. Diploma in Accountancy / LCCI or equivalent

2. Preferably with 3 years relevant working experience

3. Hands on experience in using Accounting System application.

4. Experience in using Dynamic 365 is an advantage but not essential

5. Proficient in MS office

6. Meticulous, Organized and a Team Player

7. Understanding and Experience in full set accounting

Description:

• Responsible for project managing simultaneous UAT projects worldwide, and delivering them in line with major release events.
• Be the subject matter expert of E2E customer journeys, business processes, and impacted systems.
• Develop and drive comprehensive cross-functional UAT strategies.
• Lead and collaborate with multiple UAT partner teams to drive success.
• Develop and sustain good and trusted relationships with all cross-functional partners.
• Manage, plan, and organize activities and tasks throughout UAT planning and execution.
• Lead test resources required for successful execution of projects and provide input to and craft the UAT management processes in-line with industry best practices.

Requirement:

• Bachelor or above degrees in Business Management, Business Administration, or equivalent.
• Minimum 5 years of relevant experience in UAT Project Management experience.
• Possess a thorough understanding of the Project Lifecycle.
• Ability of identifying, articulating and handling UAT risk.
• Detail-oriented, with analytical and problem-solving skills.
• Excellent written and verbal communications.
• Previous experience working in E-commerce or Contact Center industry is a plus.
• PMP certification is a plus.
• Knowledge of SAP is a plus.

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

• MNC
• Monday - Friday: 8:30 AM - 5:30 PM
• Location: Jurong East
• Transport allowance provided (if drive)

Our client is a world leader in HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions.

Responsibilities:

• Lead a team of Service Sales Engineers to attain departmental orders and meet sales targets.
• Serve and maintain key customer accounts, ensuring prompt responsiveness.
• Cultivate and nurture long-term customer relationships.
• Proactively identify potential opportunities and devise solutions for both existing and new customers.
• Collect market intelligence, identify potential customers, and ensure the conversion of potentials into orders for the company.
• Develop a training plan for the sales team to enhance their capabilities in serving customers.
• Motivate and enhance the capabilities of the sales team.
• Collaborate with other departments to package solutions for customers. Undertake any other responsibilities deemed appropriate and relevant.

Requirements:

• Hold a degree in Mechanical/Electrical Engineering or its equivalent.
• Possess a minimum of 5 years of experience in the HVAC or Service Sales field.
• Demonstrate leadership experience with the ability to effectively manage a team.
• Proficient in conflict resolution within the team and committed to employee engagement efforts.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

A leader in sustainable mobility, Michelin offers services that improve transportation performance and solutions that enable customers to enjoy outstanding experiences and unique moments during their journeys and travels. Our “All Sustainable” approach is constantly driving us to find solutions that foster an optimal balance between personal fulfillment, economic development, and protection of the planet and its inhabitants. Michelin is dedicated to enhancing its clients' mobility sustainably; designing and distributing the most suitable and innovative tires, services and solutions; providing digital services, maps and guides to help enrich travels; and developing high-technology materials that serve a variety of industries.

Societe des Matieres Premieres Tropicales Pte Ltd (SMPT) is the global natural rubber hub for the Michelin Group. SMPT serves as a procurement hub for the Group: managing the Group’s natural rubber supply chains, providing in-house technical expertise, and conducting due diligence in the supply chain by implementing the Michelin Sustainable Natural Rubber Policy.

Introduction: Interested in sustainable business and contributing to advance supply chain sustainability in a commodity that is key in a climate-smart future? The natural rubber sustainability team at Michelin is looking a Sustainability Program Manager (Natural Rubber) to support the implementation of its Sustainable Natural Rubber Policy and ensure compliance with emerging ESG regulation.

Mission:

Directed by the Natural Rubber Sustainability Department, the Sustainability Program Manager supports implementation of our Sustainable Natural Rubber Policy with a focus on supply chain due diligence and compliance with ESG regulation like the European Union Deforestation-free Regulation (EUDR).

Key Expected Achievements:

• Consolidate, implement and monitor an ESG due diligence system for natural rubber sourcing. The system should cover policy commitments and regulatory obligations such as the EUDR.
• Engage internal and external suppliers on due diligence requirements, standards and standard operating procedures. Manage instances or non-conformance with actions plans.
• Manage the ESG database underpinning the due diligence system, integrating various tools with ESG data including: supply chain sustainability assessments, traceability, deforestation analysis and other environmental and social data.
• Anchor reporting efforts related to supply chain due diligence activities, including obligatory regulatory annual reporting.
• Coordinate with downstream internal and external stakeholders to ensure they receive required supply chain data to comply with ESG expectations and regulatory obligations (e.g., geolocalization and due diligence data in the context of the EUDR).
• Support daily sustainability operations, which may include contribution to capacity building development projects, stakeholder and supplier engagement.
• Collaborate as necessary across departments, including at a global level, to synchronize sustainability activities.

Qualifications and level expected:

• Bachelor’s degree in: environmental studies/science, biological science, earth science, physical geography, or any other sustainability related degree
• Language(s): Strong competency in English (including writing); fluency or competency in other regional (South-east Asian) languages is a plus.
• Strong background in sustainability/ESG themes (e.g., sustainable supply chains, biodiversity, deforestation risks in supply chains, social risks, UN sustainable development goals)
• Background in sustainable supply chains, sustainable sourcing, ESG or sustainability compliance and audit, or corporate sustainability.
• Basic technical knowledge of spatial analysis/mapping in risk mapping and sustainability analysis (familiarity with ArcGIS/QGIS is a plus)
• Independent and a problem solver
• Willing to travel, including to “turbulent” areas (based in Singapore, but occasional missions to primarily SE Asia and potentially Africa). 30-50 d/y

Position Summary

The ideal candidate will integrate cross-functional groups into a cohesive project team to successfully implement new logistics projects for existing and new customers.

Responsibilities

• Work with cross-functional groups, customers and suppliers to define project requirements to ensure that the implementation of new strategies and initiatives will effectively meet or exceed these requirements and customer expectations.

• Lead and manage project activities with internal team and customer’s cross functional teams within the scope of the contractual agreements.

• Increase market share in existing markets and maximize new business development opportunities.

• Maintain appropriate communication with customers and create brand loyalty through regular follow-up.

• Provide time and cost analysis to Senior Management and key customer contacts for any project variances.

• Recognize when an issue has occurred and determine its impact on the project and escalate the issue to the appropriate level for corrective action (i.e. staffing, safety, IT systems, facility concerns, etc.).

• Share knowledge of best practices with the operational team to meet the needs of the business.

Qualifications Summary

Experience:

• This position requires at least 5 years of business development or account management experience in supply chain industry.

• Having 2 to 3 years of experience in contract logistics sales

Education:

• Bachelor's degree &/or above

• PMP certification or membership will be advantageous

We are looking for a Google Ads (PPC) Account Manager who will take personal responsibility for the success of new and existing clients’ PPC campaigns and make them his or her own. In this position, the PPC Account Manager will be responsible for all tasks related to clients’ PPC campaigns including keyword research, conversions rates, bidding strategy, landing page optimization, call to action, ad copy and campaign management.

The Account manager is required to participate in all aspects of the client’s paid search campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. The Account manager is also responsible for day to day progress of clients’ PPC campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 2 days per week

Responsibilities:

• Keyword research, creating of ad copy, conversions rates, bidding, call to action and campaign management
• Assist with timely planning and execution of PPC campaign
• Analyze keyword costs, split testing, landing pages, cost per conversion and inform management of client opportunities, potential risks, and other key issues
• Data analysis and tracking via Google Tag Manager and Analytics
• Generate monthly reports with data-driven recommendations
• Properly link Ads with Webmaster Tools and Google Analytics
• Proactively contribute to account strategy and provide recommendations to meet clients’ goals
• Responding to clients’ emails and calls
• Maintain knowledge of industry news including best practices

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a Google Ads related role
• Agency experience is preferred
• Must hold the relevant Google Ads certifications
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

We are looking for a Social Media Account Manager who is passionate about combining marketing and social media management skills to help brands acquire a strong online presence. He or she will be responsible for the creation of social media campaigns and strategies, including budget planning, content ideation, and implementation schedules.

The Social Media Account Manager is responsible for all aspects of the client's social campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. He or she is responsible for the day to day progress of clients’ social media campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 2 days per week

Responsibilities:

• Able to create social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
• Ability to strategize and distribute engaging written, graphics and video content
• Ensure brand consistency in marketing and social media messages by working with various team members and external partners
• Collect audience data and analyze interactions and visits, using this information to create comprehensive reports and improve future marketing strategies and campaigns
• Report progress and discuss recommendations with the clients and team members
• Strengthen brands’ presence on existing platforms including Facebook, Instagram and LinkedIn
• Research and monitor the activity of competing brands
• Research the latest trends and best practices to stay up to date on social media developments and tools
• Constantly test, optimize and analyze campaigns and projects based on specific KPIs

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a social media related role
• Agency experience is preferred
• Great with client management
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Responsibilities:

• Understand client requirements, ensure superior service, and provide regular updates to the client on financial market developments and clients’ portfolios.
• Emphasize building relationships and participate in the development of new solutions tailored to client needs.
• Anticipate and create opportunities for enhancing client relationships.
• Develop new businesses and expand current deposit and investment portfolios.
• Responsible for ensuring regulatory compliance as laid down by relevant teams/authorities at all times.
• To have a keen understanding and full awareness of, and adherence to, in-country regulatory framework, and rules of engagement in the sales and marketing of investment.
• Work on special projects, when requested by the Manager/ Supervisor.

Job Requirements:

• Degree holder and above in Finance, Business, or related discipline.
• Solid credit with strong banking knowledge and business ethics, with a minimum of 5 years of private banking experience.
• Excellent connections in the private banking market & strong knowledge of private banking products and services.
• Extremely conscious of the high sensitivity and confidentiality requirements of the market.
• This role will support the Greater China Market predominantly, liaising closely with Mandarin-speaking clients and counterparts. Thus, business-level proficiency in Mandarin/ Chinese (written and verbal) is required for effective communication with Mandarin-speaking clients and counterparts.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar, Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in the five markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery consulting engagements for Visa clients across Indonesia, Philippines, Vietnam, Myanmar, and Cambodia, enabling portfolio growth and improved profitability in clients’ payment card business. In addition to this, the Manager is also tasked to help drive special projects that various consulting leads need to drive in the respective markets that will help scale VCA IPVMC’s strategies. The role has a unique and exciting opportunity to support the deployment of innovative solutions to clients that include banks, fintechs, and merchants. This is an individual contributor role reporting into the Director, Lead of Digital and Porftolio Optimization practice area for VCA IPVMC.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in IPVMC. In this role, you are expected to:

· Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.

· Drive client conversations with the client working team, execute and embed our solutions within the client’s environment. Building content and engagement delivery involves strong project management skills.

· Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.

· Develop propositions by closely working with Account Executives in managing the scope of work and project timelines

· Work across advisory practices to execute engagements across the VCA verticals.

· Help design and enable delivery of scalable, repeatable, and effective solutions to clients while anticipating and planning for deviations to intended experience

· Liaise with other functions to identify impact, support, gaps, and assist in the resolution of gaps

· Help execute new initiatives of VCA IPVMC that may include changes to current solutions and/or business operations

· Responsible for workflow assignments and must be a fast responder and proactive in resolving issues and meeting deadlines

· Embrace new methodologies on an ongoing basis as the business scales with the organization

This role reports to the Practice Lead for Digital & Portfolio Optimization in the VCA IPVMC cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the IPVMC cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

· As part of the team you will get opportunity to work on strategically important projects for clients.

· As an example, you might be working with various issuers across the 5 markets and assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to clients

· You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.

· You will be the project manager of several engagements across IPVMC, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.

· You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

· You will be operating in a fast-paced environment and contribute establishing new solutions to clients

· You will also work closely with internal stakeholders to deploy and operationalize new ways of collaboration to help produce a high performing team

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Robust operations and built by good Project Managers. They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.

As a Project Manager

• Work closely with the account management and production teams to define briefs and learn about status of new and existing projects
• Take full ownership of a project lifecycle – plan, execute and monitor the project whilst considering triple constraints of time, scope/cost and quality
• Manage creative resources
• Create a schedule for all jobs with reviews of timelines and job statuses with relevant departments, and reschedule projects based on new or changing priorities
• Meet with the relevant departments within the agency (sometimes external vendors) to distribute a brief and delegate tasks
• Manage any change requests in any specifications required during the project delivery phase
• Draft quotations, cost estimates and pitch rate cards following the company’s finance process
• Manage the overall client relationship along with the account management team in accordance to the strategy and goals of the company
• Work with freelancers and external vendors, getting them up to speed on jobs they will assist with
• Able to anticipate and propose solutions to problems and knows when to escalate issues upwards 
• Understands targets, and always on a look out for opportunities to cross-sell within the Groupe
• Committed to getting the best work done

As a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you're realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

As a team member

• Manage and respect internal processes to ensure smooth delivery of the project
• Contribute at all times to the ethos and spirit of the team, facilitating mutual respect and partnership
• Highly organised and works well under pressure
• Flawless project planning and project management skills
• Reliable and a team player
• Strong interest and knowledge in creative solutions
• You have a positive attitude and a passion to make a difference