· Position: Accounts Executive X 2

· Location: Gul Road (company transport provided)

· Working hours: Monday to Friday (8am - 5.30pm)

· Salary (commensurate with experience): Up to $4,500 + Performance Bonus (up to 4 months bonus)

· Duration: Permanent

· Industry: Oil and Gas (Listed/MNC Company)

Main Responsibilities

· Process invoices received from suppliers and process payments

· Update invoice listing and prepare accrual listing

· Perform monthly supplier’s reconciliation

· Perform bank reconciliation

· Prepare invoice to client

· Prepare backcharge invoice subcontractors and update COR register

· Other ad-hoc duties as assigned

Requirements:

· Bilingual in both English and Chinese to converse with Chinese speaking clients

· Diploma or Degree in Accounting or equivalent

· At least 2 years of relevant accounting experience

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Job Descriptions:

• Responsible for timely preparation of accounts as well as all general accounting function in an accurate and timely manner for our clients.
• Ensure clients’ financial accounting processes are compliant with accounting policies, statutory and GAAP.
• Preparation of full set of accounts including quarterly GST submission and yearly unaudited financial statements to meet statutory requirements and in accordance with the Singapore FRS.
• Preparation of clients’ corporate income tax returns and computations.
• Monthly payroll processing, including the computations of CPF contributions, preparation of applicable forms, CPF e-submission and yearly Form IR8A for clients.
• Liaise with auditors and Singapore tax authority, as and when required.
• Analyze, assist and recommend financial implications in various operational issues for our clients.
• Establish, develop and maintain good client relationships.
• Participate in ad hoc projects.

Requirements:

• Possess diploma/degree majoring in Accountancy or ACCA.
• At least 3 years of relevant experience in handling full books of accounts and preferably preparation of income tax computations.
• Positive, ability to work independently, hands on and meticulous with high level of motivation.
• Good analytical skills and ability to cope with tight reporting deadlines.
• Possess excellent communication and interpersonal skills.
• Excellent PC skills particularly in Microsoft Office.

Reporting to Head of Finance & Admin and working closely with our accounts and admin team, you will be responsible for:

Job Scope:

Supervise A/R & A/P

Manage Donations Reports, Recording and Giro Receipts

Monitor Nursing Supply Purchases and consumption of consumables

Audit schedules

Petty cash for Admin office replenishment and top up of petty cash float including entries into system

Banking of cash and cheques to the Banks

Assist with incoming mails from letterbox, eg scan copy of resident’s mail before submitting to Matron’s office

Fixed assets register, fixed assets sighting, tagging and disposal of assets records

Monthly client register updates for clients

Tracking of Government Subvention Disbursement

Resident’s funds updates

Project funds tracking, eg Community Silver Trust Utilisation report

Provision of Doubtful debts updates

Prepare audit schedules for annual audit

Other Ad-hoc matters

· GCE ‘O’, ‘N’ Level/ Diploma/ ITE Certificate in Business/ Accounting or any related fields

· Preferably with at least 1-2 years relevant experience

· Proficient in MS Office applications

· Knowledge of MYOB Accounting system will be an advantage

· Meticulous and organised, a good team player with good attitude

· Able to start work within short notice

Responsibilities:

• Prompt handling of billing, rollover, rate fixing, repayment and facility fee collection, bilateral and syndication loans drawdown.
• Help the placing of deposits and remittances.
• Complete pre-transactional and post-transactional handling and AML screening.
• Immediate and appropriate response to questions from internal and external stakeholders regarding the Branch's services.
• Keep accurate records of every loan file.
• Handle management, regulatory reporting, audit confirmation, and daily reconciliation.

Requirements:

• Diploma in Business Administration or Banking & Finance or equivalent
• At least 3 – 5 years of sales experience in dealing with personal loan
• Prior knowledge in operational risk, AML and Terrorism Financing is an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• To carry out full-time supervision of construction works as required under BCA regulations and in accordance with the contract and Superintending Officer’s instructions.
• To monitor progress and ensure that the work is done and materials used are in accordance with approved specifications, codes, standards, and regulations.
• Assume any other duties in connection with the project assigned by the S.O.
• Supervise any works in compliance with contract requirements.

Requirements:

• Diploma in Civil & Structural Engineering or equivalent
• Min.10 years of experience in LTA projects
• Registered RTO with IES/ACES

• Handle full sets of accounts and ensure that the records are maintained in accordance with Singapore Financial Reporting Standards
• Processing of day-to-day financial transactions including invoice processing, bookkeeping, billings, collections and payments
• Prepare bank statement reconciliation
• Assist in month-end closing activities
• Preparation of GST and Corporate Income Tax returns
• Assist in the preparation of weekly, monthly and yearly financial management report
• Assist in the preparation of year-end statutory accounts
• Assist in preparing audit schedules
• Assist in budgeting and forecasting
• Maintain strict confidentiality on company and clients information
• Any other ad-hoc duties as assigned by the Finance Manager

Job Description:

· Responsible in AR duties, mainly in billing function and e-invoicing on timely manner

· Handle billing related queries

· Ensure prompt update of clients’ accounts

· Ensure proper recording of recurring charges in invoicing system and billing files

· Generate late interest invoice

· Communicate with other business units on lease renewals and terminations

· Reconciliation and checking of billing to sales report and agreements

· Enter daily receipt entries

· Enter intercompany receipt entries and prepare intercompany credit notes

· Transact monthly credit card transactions

· Execute monthly standing instruction direct debit (GIRO)

· Prepare and entry posting of Deposit Refund statement to clients

· Generate monthly reminders

· Attend monthly AR meeting

· Liaise with lawyer on debt recovery – issuance of demand letter

· Ensure compliance with financial and group policies to maintain good internal control system

· Perform other financial responsibilities as and when required

· Report to department lead

Job Requirements:

· Minimum Nitec in accountancy, LCCI or related field

· Preferably with at least 2 to 3 years’ relevant job experience on AR and invoicing function, especially in flexible workspace environment

· Knowledge of NetSuite ERP would be an advantage

· Possess strong communication skill in written English

· Able to work in a fast-paced environment

· Must be meticulous, able to work in team and within stipulated timelines

· Able to initiate process improvement

· Available in short notice is an advantage

· Working location: Raffles Place

• Coordinate with internal stakeholders to ensure the accurate recording of invoices in the accounting system, and collaborate with the procurement department, internal stakeholders, or vendors to address any discrepancies.
• Responsible for scheduling the payment cycle to vendors and supporting cash forecast estimates related to payments.
• Review petty cash by project site office.

Requirements:

• Diploma in Accountancy or equivalent
• At least 3 years of relevant experience
• Proficient in ERP system and MS Excel
• Good knowledge of GST

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199

Accounts Assistant ( 6 month contract) – Pasir Panjang ( 5 Day)

- to input financial transactions into our internal accounting database system and to confirm the accuracy of database information

- to perform bank reconciliation

- to inpit invoices to match with PO system

- to keep daily accouting transaction updated and runnung accurately & effectively for month end reporting

- to assist to track and maintain documentation & reconcile any discrepancies

- good communication skills

- basic book-keeping knowledge

- Min O level

- Basic salary : S$ 2500 – S$ 2700 neg

INTERESTED CANDIDATES PLEASE EMAIL YOUR UPDATED MICROSOFT WORDS RESUME TO [email protected]

ENG YEE LEE (R1876385) @ UNION MANPOWER SERVICES PTE LTD (95C4597)

Accounts Executive – West Coast ( 5 Day)

- Can handle a Full set of accounts ( e.g. GST / Balance sheet / trial balance & Journals) independently

- can handle simple reporting in Excel spreadsheet

- can start work immediately but not a must

- SME company

- Basic salary : S$ 3500 – S$ 3800 neg

INTERESTED CANDIDATES PLEASE EMAIL YOUR UPDATED MICROSOFT WORDS RESUME TO [email protected]

ENG YEE LEE (R1876385) @ UNION MANPOWER SERVICES PTE LTD (95C4597)

An Established Shipping Company based in Singapore & China is looking for Accounts Executive

• Min Diploma in Accounting

• Min 5-yr relevant experience

• Responsible for invoicing

• Handling Partial AP/AR

• Responsible for financial and managerial reporting, audit, tax and

banking related matters

• Responsible for the full spectrum of accounting activities

You will be assisting the Recruiting Manager to screen Suitable candidates to join the organisation.

You will be conducting interviews online with selected candidates.

Work from home.

Flexible hours:

9am - 12pm (Morning)

12- 3pm ( Afternoon)

As you will be working from home, you need to be highly independent.

Great communication skills and bubbly personality is an added advantage.

High hourly pay plus commission incentives.

Start immediately.

Position available : 1

Send in your Resume to apply.

The Group

Powered by the vision of connecting businesses worldwide to transact with ease, Henatenn is an Integrated Omni-channel Commerce and Supply Chain Solutions Enabler that Harnesses Evolving Technological Innovations.

The group comprises three distinct affiliates that offer a comprehensive range of solutions for the beauty and fragrances industry including:

• NEFERTI Global Supply Chain Solutions for businesses
• NOVELA Premium Consumer Retail and Cross-border E-Commerce
• DTB Brand Acquisition, Distribution and Marketing

Customer-centricity and Warmth are deeply ingrained in the Henatenn DNA. Relationships with partners and customers are highly valued, with many lasting over a decade one of the key reasons why the company has enjoyed sustainable growth through the years.

Internally, it translates to being an equal opportunity and nurturing organisation. Henatenn invests in its employees, giving them room to be creative, grow and excel, which has resulted in a high-performance team that stands united and collaborative. Everyone is empowered to overcome challenges and celebrating success together has become a part of its culture.

With an established unique supply chain and distribution system that solidified over the years through continual innovation and customer interaction, the group has seen revenues exceed SGD 100 million annually.

In the last decade, the group has successfully planted its footprint outside its Singapore headquarters, Henatenn is on-track to achieving its dream of global omni-presence.

About this role:
We are seeking an experienced and detail-oriented Senior Accounts Executive to join our Shared Service Team. The ideal candidate will play a crucial role in managing financial transactions, ensuring accuracy, and contributing to the overall efficiency of our accounting processes. The Senior Accounts Executive will be responsible for the daily finance operations, financial reporting, and collaborative stakeholder management.

Key Responsibilities:

Financial Transaction Processing:

• Responsible for the end-to-end process of accounts payable, accounts receivable, and general ledger transactions.
• Ensure accurate and timely processing of invoices, receipts, payments, and other financial transactions.

Reconciliation and Reporting:

• Conduct regular reconciliations of financial data and resolve any discrepancies.
• Timely preparation of Financial statements with supporting schedules.

Compliance:

• Ensure compliance with relevant accounting standards, tax regulations, and company policies.
• Stay updated on changes in financial regulations and implement necessary adjustments.

Process Improvement:

• Identify opportunities for process improvements within the shared service team.
• Work collaboratively with team members to implement efficiency-enhancing initiatives.

Cross-functional Collaboration:

• Collaborate with other departments to resolve financial queries and provide support.
• Work closely with external auditors during periodic audits.

Qualifications:

• Bachelor's degree in accounting, Finance, or a related field.
• Professional certification such as CPA or ACCA is preferred.
• Minimum of 3-5 years of relevant experience in a similar role, ideally from FMCG or wholesale trading industries
• Strong knowledge of Financial Reporting Standards, Corporate Tax, and GST.
• Proficient in using accounting software and MS Office applications (Microsoft Business Central)

Attributes:

• Detail-oriented with a high level of accuracy and attention to detail.
• Able to handle multiple tasks and meet deadlines.
• Effective communication skills to interact with stakeholders at all levels.
• Ability to maintain confidentiality and exercise discretion in handling sensitive financial information.
• Ability to adapt to changes, and work independently and as part of a team.

Job Responsibilities:

Prepares monthly accounting records and financial reports, including Income Statement and Balance Sheet.

Assist with monthly subsidiary reporting matters.

Assist with group consolidation matters.

Monthly reconciliation of Accounts Receivables, Accounts Payables and Bank balances.

Review financial reports for accuracy, completeness, and adherence to reporting and procedural standards.

Coordinate with auditors and service providers on statutory reporting matters.

Perform other ad hoc duties as assigned.

Job Requirements:

Minimum Diploma /Degree in Accountancy/ACCA with a minimum of 5 years of experience in a similar capacity.

Possess good working attitude that includes initiative and willingness to learn.

Able to work independently and meticulously with minimum supervision.

A team player with good communication and analytical skills.

Good knowledge and experience in QuickBooks is preferred.

Only open to Singaporeans and SPR applicants.

Able to start immediately will be an added advantage.

All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Responsibilities:

• Lead and organize WSH meetings, conduct sites inspection, audit and follow up on actions.
• Provide Environmental, Health & Safety (EHS) support to the Project Team, to plan, implement and maintain effective EHS management system and plans.
• Conduct team/ individual WSHE inspections and produce relevant reports and follow-ups
• Enforcement of safety standards in accordance with the Workplace Safety and Health Act
• Ensure legal compliance as per statutory requirements.
• Conduct regular WSH inspections on general safety practices and audit to ensure that staff and/or subcontractors onsite abide by policies and standards
• Preparation and/or submission of safety reports and necessary audits
• Assist the company in safety related certifications and awareness such as safety audits, meetings, and executive of safety programmes
• Any other ad hoc duties assigned from time to time

Requirements:

• Registered WSH Officer/Safety Officer with MOM
• At least 1 years of relevant experience in WSH for logistics industry will be added bonus.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

• Handle full spectrum of AR, AP
• Manage General Ledger data entries

Requirements:

• Diploma in Accounting
• At least 1 years of accounts/book keeping experience in shipping industry
• Proficient in Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

→ Monday to Friday 5 days

→ Office working environment.

→ Diploma or above,

→Proficient in marine dustry and MES issue

→ Work serious and responsible,

→ Willing to learn,

→ Bilingual in Chinese and English.

→ Prepare transport documents ;Issue invoices and communicate with suppliers and customers.

→ Be trained to use logistic system and ERP system etc.

→ Tracking goods status and assist other department's work .

→ Only Singaporean and PR may apply

• Execute month-end accrual activities.
• Register and process all business transactions in the accounting system using double-entry accounting.
• Supervise the receipt of goods and invoices, ensuring timely processing of payments.

Requirements:

• Higher Nitec in Business/Economics or equivalent.
• At least 2 years of relevant working experience.
• Proficient in SAP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

- Provide good customer service

- Attend to client inquiries, and ensure smooth check-in/check-out processes.

- Schedule spa appointments

- Liaise with therapists

- Perform opening and closing duties

- Assist in administrative tasks as assigned

Requirements:

- Preferably able to speak Mandarin

- A good team player

- Basic PC skills required

- Able to work independently without supervision

- Meticulous and fast learner

- Friendly and warm personality

- Comprehensive training provided

- Sales and/or customer service background an advantage

Job Description & Requirements

Responsibilities:

· Manage day-to-day office operations timely and efficiently.

· Support general office management duties of the company.

· Assist in the preparation and maintenance of financial records, including A/P and A/R.

· Any ad-hoc duties requirements assigned by the office manager.

Job Requirements:

· Preferably with 1 to 3 years of relevant experience.

· Proficient in MS Office applications.

· Self-motivated and able to work both independently and collaboratively.

· Strong responsible attitude and team player to complete tasks on time.

· Good communication and interpersonal skills in both English and Mandarin.

· Strong numerical and analytical skills, with attention to detail.

· Willing to take up new challenges.

· Limit to SPR/SC.

We regret that only shortlisted candidates will be contacted for an interview.

Note: We are an equal opportunity employer and welcome applications from individuals of

all backgrounds.

About GCNS:

The UN Global Compact Network Singapore (GCNS) is the national lead agency promoting corporate sustainability. As the local chapter of the United Nations Global Compact (UNGC), we work closely with companies to align strategies and operations with universal principles on human rights, labour, environment and anti-corruption, and take action to achieve the Sustainable Development Goals (SDGs). Through various platforms for multi-stakeholder engagement and collective action, we advance the stewardship of sustainable business practices and Singapore’s national agenda of becoming a regional sustainable business hub.

We are an ambitious team, energised behind our mission of mobilising a global movement of responsible companies and organisations to create the world we want. Our ambition is to accelerate and scale the global collective impact of business by upholding the Ten Principles and delivering the SDGs through accountable companies and ecosystems that enable change.

We are looking for someone to help lead in this impact in Singapore where there is enormous opportunity to achieve the SDGs.

Position Summary

UN Global Compact Network Singapore (GCNS), the local chapter of the United Nations Global Compact, is seeking a Finance and Accounts Manager to oversee the financial operations at GCNS. The ideal candidate will be responsible for handling the full financial accounts, budget planning as well as supporting senior management team in offering data-driven insights and financial guidance for decision making, and ensuring full regulatory compliance.

The successful candidate will join an active UN Global Compact local network - an ambitious team that is energised behind our mission to promote corporate sustainability and responsible business in Singapore and the region.

Responsibilities

• Handle the full set of financial accounts, ensuring that financial data from projects are entered into the books of account and reconciled every month
• Produce monthly financial statements, variance analysis and forecasting for the Management Committee, managers and other stakeholders
• Oversee the annual audit process
• Prepare annual budgets in consultation with project leads and senior management
• Coordinate the budget-setting and financial processes with project managers
• Work closely with project managers to ensure allocated budgets are closely met
• Liaise with the United Nations Global Compact Office on membership fees and quarterly reports
• Develop and execute the internal audit processes in collaboration with senior management
• Oversee grants application and donor administration, including processing of grants/donations, issuing of tax-deductible receipts and prepare the necessary submission of donor information to IRAS
• Handle statutory submissions to authorities and ensure compliance with statutory laws and financial regulations
• Manage and work with vendor to manage all the payment and receivable process ensuring we collect all the payments and accounts are paid on time
• Any other ad hoc duties as assigned

Job Requirements

• At least a Diploma in Accountancy/Finance
• CA/ACCA/CPA/ICAEW would be advantageous
• Minimum 5 to 8 years of relevant working experience
• Strong technical knowledge of financial reporting standards and management reporting requirements
• Good analytical thought process and business acumen, able to anticipate issues and offer ideas for resolution
• Knowledge of requirements by Charities and IPC regulations is advantageous
• Experience in managing/coordinating external audit is required, and internal audit processes is advantageous
• Have a positive work ethic and determination in getting things done within tight deadlines
• Meticulous and organised, with a mature disposition to take ownership of projects and targets assigned
• Able to work independently with minimal supervision
• Able to work within a small team dynamic
• Working beyond regular office time may be required
• Proficiency in Microsoft Word, Excel and Powerpoint

Benefits

• Dental Insurance
• 13th month salary
• Performance bonus
• A progressive and dynamic work culture that offers flexibility in work arrangements and recognition schemes
• A learning and growth-oriented work culture with ample professional development opportunities
• A community environment of awesome people to work with, five days a week
• An international network through the UN Global Compact local networks and other UN agencies
• A nice and modern office working environment in the CBD area

Job Descriptions:

• Assist in AR, AP and Cash management.
• Perform proper data entry and post of account receivable and payable into system
• Maintain neat and organized documents
• Handle day-to-day administrative work
• Generate Statement of Accounts for customers
• Perform general accounting duties
• Preparation of relevant supporting documents and schedule for tax, audit and statutory reporting
• Assist in quarterly GST reporting
• Adhoc accounting/administrative/procurement tasks as assigned by manager to support the corporate function.
• Ensure all transactions are properly documented, authorised and recorded.
• Filing and documentation.

Requirements:

• Diploma in Accountancy/Business or related discipline
• 1-3 years related working experience
• Competent in Microsoft Office
• Having experience in using Google Workspace and Xero accounting system
• Meticulous and has good attention to details
• Able to multi-task and work under pressure

YOUR DAY TO DAY

• Assist in the timely billing of accounts
• Maintain a filing system for account receivable records
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
• In the absence of the Account Clerk, handle correspondence and queries regarding city ledger accounts
• Assist in the reconciliation of accounts
• Process all invoices and statements
• Record and process payments of goods and services
• Maintain a filing system for accounts payable records
• Check arithmetic accuracy and invoices
• Assist in reconciling the weekly purchase log
• Prepare cheque run for approval on a weekly basis
• Reconcile supplier statements with established records and report any discrepancies
• Assist in maintain the batch register and balance daily to general ledger
• Assist in preparing the accruals journal at month end for regular suppliers and delivery dockets not paid
• Calculate travel agent commissions
• Aid in the preparation of the travel agents cheque listing
• Use finance computer programs
• Respond to and resolve account queries
• Collate suppliers documentation for processing
• Posting of Non-PO invoices
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Ensure all invoices have the appropriate documentation attached and approvals prior to processing
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

WHAT WE NEED FROM YOU

• Experience in working internationally and cross- culturally in the hospitality industry
• Able to quickly and accurately assess the scope of implementation of proposed innovation and keeping in with the current trends and innovation in the industry
• Extensive and credible appreciation of brands
• Enquiring mind with an understanding of innovation and guest experience and the challenges involved in implementing successful change within the hotel operation
• Strong analytical and interpersonal communication skills. Able to network and influence peers and senior management with credible and compelling arguments
• Must be challenging, diplomatic and able to work across all levels of the organization
• A good ‘real world’ sensibility when applying strategic solutions
• High level of capability and credibility in influencing colleagues across functions
• High degree of personal drive, self starter and able to work independently without regular direct management
• Able to apply creative methodologies and thinking to the tasks
• Strong communication skills, both written and verbal; articulate, persuasive & influential; systematic and timely

RRIS is the leading research institute in rehabilitation, and it is the first of its kind in Singapore to focus on rehabilitation. The project officer in RRIS will provide research and domain expertise in the field of the built environment and its impact on participation, psychosocial wellbeing, and public health indicators. He/she will also contribute expertise in the fields of musculoskeletal, aging and rehabilitation research. This contributes to RRIS’ diversity of work and facilitates interdisciplinary research to achieve excellence in rehabilitation research.

Key Responsibilities:

• Provide research and domain expertise in the field of the built environment and its impact on participation, psychosocial wellbeing, and public health indicators
• Contribute expertise in the fields of musculoskeletal, aging and rehabilitation research
• Conduct qualitative research interviews and assessments. This includes coordinating data collection, including and not limited to the recruitment of participants and liaising with external partners.
• Assist in project management – includes ethics application, monitoring project progress, managing audit trail
• Assist in data analysis- To primarily use qualitative tools such as NVivo; to familiarize with quantitative tools such as “R” or Stata, when needed
• To facilitate the planning of the research project and provide support in project administrative matters
• To assist in preparing for manuscripts, reports, poster and oral presentations, abstracts and grant applications
• Other ad-hoc duties as assigned

Job Requirements:

• Degree in therapy, psychology, nursing, social work or any related courses
• Experience in healthcare sector and/or qualitative research is advantageous
• Good written and oral communication skills
• Good interpersonal skills
• Ability to speak multiple languages and dialects will be advantageous
• Able to work independently
• Keen interest in research and motivated
• Able to problem solve and demonstrate resourcefulness
• Good organizational skills
• Able to work well in a team

We regret that only shortlisted candidates will be notified.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative
• Knowledge of Quality terms, tools, and methodologies
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English
• Strong communication and interpersonal skills

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.