Reports To: Finance Manager

Department: Accounts/Admin

Job Summary:

The Account cum Admin Assistant handles both accounting and administrative tasks to support the smooth operation of the office. This includes processing payments, maintaining financial records, and assisting with general office duties.

Key Responsibilities:

1. Accounting Support:

• Record Keeping: Maintain accurate records for accounts payable and receivable.
• Invoice Processing: Prepare and track customer invoices, follow up on overdue payments.
• Reconciliation: Help reconcile bank accounts and financial records.
• Payroll Support: Assist with employee payroll and leave records.
• Expense Reports: Review and process staff expense claims.

2. Payment Support:

• Vendor Payments: Process payments to suppliers and contractors on time.
• Payment Processing: Handle payments through various methods (bank transfer, checks, etc.).
• Documentation: Maintain records of all payments and receipts.

3. Administrative Support:

• Office Organization: Manage office supplies, filing, and equipment maintenance.
• Scheduling: Assist with scheduling meetings and appointments.
• Communication: Handle incoming calls, emails, and correspondence.
• Record Keeping: Maintain and update employee and financial records.

4. General Office Support:

• Assist with other office tasks as needed, including organizing company events and supporting HR functions.

Skills & Qualifications:

· Education: Diploma or degree in accounting, business, or a related field.

· Experience: Previous experience in accounting or administrative roles is a plus.

· Skills:

• Proficient in MS Office and accounting software (e.g., Xero).
• Strong attention to detail and organizational skills.
• Good communication skills.

· Personal Attributes:

• Reliable, proactive, and able to maintain confidentiality.

Work Location:

Orchard

Reports To: HR Manager

Department: Human Resources/Admin

Job Summary:

The HR cum Admin Assistant provides support for both human resources and administrative functions within the organization. This role involves assisting with HR-related tasks such as recruitment, employee records, and payroll, along with general office administration duties to ensure smooth day-to-day operations.

Key Responsibilities:

1. HR Support:

• Recruitment: Assist in the recruitment process by posting job ads, screening resumes, and scheduling interviews.
• Onboarding: Help with the onboarding process for new employees, including preparing documents, coordinating training, and facilitating introductions.
• Employee Records: Maintain accurate and up-to-date employee records (personal details, contracts, leave, performance, etc.).
• Payroll Support: Assist in payroll preparation by collecting attendance, overtime, and leave records.
• Benefits Administration: Help with managing employee benefits, such as insurance, leave, and other perks.
• Employee Relations: Support HR in addressing employee queries or concerns related to policies or procedures.
• Compliance: Assist in ensuring compliance with local labour laws and company policies.

2. Administrative Support:

• Office Management: Oversee daily office operations, including office supplies, equipment maintenance, and general office organization.
• Scheduling: Assist with scheduling meetings, appointments, and travel arrangements for team members.
• Correspondence: Handle incoming calls, emails, and postal mail, and redirect them as necessary.
• Document Management: Organize and maintain physical and digital files, ensuring records are up-to-date and easily accessible.
• Data Entry: Perform general data entry tasks related to both HR and admin functions.
• Report Preparation: Help prepare HR and administrative reports as required by management.

3. General Office Support:

• Support HR and Admin Projects: Assist in HR and administrative projects, such as employee surveys, office events, or performance reviews.
• Filing & Documentation: Ensure all employee files and company records are organized and securely stored.
• Support Training & Development: Help coordinate training sessions or workshops for employees.

Skills & Qualifications:

- Education: A degree or diploma in Human Resources, Business Administration, or a related field is preferred.

- Experience: Previous experience in HR or office administration is an advantage.

Skills:

• Proficient in MS Office (Word, Excel, PowerPoint) and HR software (e.g., HRIS, payroll systems).
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Good organizational and time-management skills.
• Attention to detail and problem-solving abilities.

Personal Attributes:

• Proactive and self-motivated.
• Strong team player with the ability to work independently.
• Flexible and adaptable to changing priorities.

Work Location:

Location: Orchard

Job Description: Support Client Engagement Team in sales order fulfilment and own the order fulfilment work process. Support Office Management and Administration in ensuring the smooth running of office facilities.

Sales Operation

• Prepare Sales Order Processing and follow up on order fulfilment. Including but not limited to address their queries, anticipate issues on a timely basis.

• Administration of documentation controls for order fulfilment.

• Monitor, track and advise clients on their applications status.

• Review and guide clients on the documents required for certification.

• Responsible for administrative matters in relation to pre and post sales activities.

• Identify, propose and implement improvements to the process to meet customer critical issues

• Responsible for updating, maintaining, processing and analysing the Green Label databases to provide usable data to support the SGLS & Eco Certification sales team

• Ensure that all data are updated accurately and in a timely manner

• Vendor invoice verification

• Collaborate with Finance for bi-weekly Accounts receivable report, and follow through with clients.

• Support Sales on Accounts receivable handling

• Liaise with Environment Engineers for constructive response to client’s queries

• Monitor KPI (service turnaround timeline) and escalate for prompt resolution.

Operations/ Office Administration

• Maintain smooth & efficient office and facilities operation

• Liaise with external vendors and monitor service maintenance contracts

• Liaise with IT Vendor for IT-related matters such as technical support and IT related assets

• All other Operations scope of work that may varies from time to time

Others:

• Handle all customer enquiries pertaining to Sales, Eco-Office and SGLS;

• Coordinate with external vendors (e.g. auditors)

• Support all Company event (SEAA and SGA)

• Any adhoc task as and when assigned by your direct supervisor or the Management.

• Handle full set of accounts, and responsible for monthly closing and financial year end closing
• Perform bank reconciliations for company bank accounts (USD & SGD)
• Liaise with external auditors and tax agents
• Issue and manage DO and invoice
• Responsible for all duties related to Human Resources
• Monthly payroll preparation, CPF submission
• Handle GST submission
• Responsible of IRAS AIS, IR8A, IR21
• MOM WPOL/EPOL/OFWAS matter
• Handle staff & worker salary, remuneration, leave & other matters etc
• Handle inbound and outbound shipments
• Prepare for ISO documentation and certification
• Perform other ad-hoc duties as assigned

Job Requirements:

• Minimum diploma in Accounting or equivalent
• At least 2 to 3 years of experience in full set accounting
• Preferred UBS Inventory and UBS Accounting software

Job Description

• Maintain full sets of accounts and full spectrum of accounting duties
• Liaise with operation staff on daily accounting and administrative issues
• Follow up on AR collections
• Handle bank reconciliations, monitor cashflow and prepare cash flow forecasts
• Ensure timely and accurate closing of accounts and submission of monthly financial reports and schedules
• Prepare quarterly GST returns
• Resolve any system/operational issues
• Liaise with banks, auditors and tax agents
• Assist in other ad hoc duties as assigned

Requisites

• Minimum Diploma in Accounting or equivalent
• Minimum 1 year experience in handling full set of accounts
• Meticulous and detailed with good interpersonal and communication skills
• Take initiative and able to work independently with minimal supervision
• Good command in both English and Chinese in order to liase with Chinese speaking associates
• Proficient in MS Office applications
• Able to start immediately

Job Responsibilities:

• Ensure that all guests in the driveway area receive the highest level of professional welcome and farewell from our hotel.
• Receive all guests at the driveway area by opening the taxi/car door and welcoming them.
• Aid in carrying luggage out of the taxi/car and placing them in front of the entrance of the service apartment
• Demonstrates excellent customer service and communication skills
• Respond to guest' inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Take responsibility for any follow-ups required, ensuring guest satisfaction.
• Maintain a safe and secure environment
• Other duties as assigned

Job Requirements:

• No experience needed
• Pleasant personality
• Able to communicate in English
• Team player

Benefits: Duty meals provided. Medical and Dental benefits

Duties and Responsibilities:

• Handles guests’ laundry and staff uniform
• Counting inventory of bedsheets, towels, linen etc.
• Prepare welcome hamper for guests

Job Requirements:

• Able to work on rotating shifts, weekends and public holidays
• Cheerful personality, customer-service oriented

Required skill (s) :

• Communication skill

Benefits:

• Staff duty meal and uniform are provided.

Responsibilities

• Responsible for the safety and security of Treetops' guests, employees and property;
• Monitor staff reporting on and off duty;
• Conduct audit checks of keys in the Guard House;
• Maintain a 24 hour surveillance of all work areas;
• Maintain a vigil on the closed circuit TV system and inform officers on patrol duties of any unusual happenings;
• Check all packages and passes of employees entering and leaving the building;
• Carry out monthly fire safety inspection;
• Prevent and detect any form of terrorist activity in the premises;
• Prevent and detect any illegal activities such as gambling in the premises;
• Coordinate closely with the local Police and other government agencies;
• To assist Finance Department in the daily cash count and banking services;
• To assist with luggage/porter services when needed

Benefits

• Allowances+AWS+Bonus
• Meals and Uniform provided
• Walking distance from Orchard MRT

Requirements

• Minimum GCE ‘N’ Level
• Candidates with PLRD License & WSQ Basic Security Officer certification are preferred
• Able to perform 3 rotating shifts (9 hours per shift including weekends and public holidays
• Communicate fluently in both spoken & written English
• Able to work independently with minimum supervision

Job Description

• Prepare 'setting up' for meal period.
• Answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Responsible for restaurant’s cleanliness
• Perform Breakfast preparation duties such as preparing cut fruits, cereals, and other duties which related to breakfast preparation.
• Order taking and service patrons, and prepare or serve specialty dishes at tables as required.

REQUIREMENTS:

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Trainees completing their internship are welcome to apply
• Has great passion in customer service

Job Description

Duties & Responsibilities:

General repair and maintenance of Electrical, Plumbing, Sanitary systems, Air-conditioning, Ventilation system, Mechanical Equipment and Fire protection system etc

Perform preventive maintenance work & carry out duty on modification and installation of M&E equipment and appliances

Attend to guests’ and tenants complaints

Requirements:

Candidate must possess at least NTC 3 / NITEC in Electrical/ Mechanical Engineering/ Building Services or equivalent

1 year of relevant experience in hospitality preferred

Entry level ITE candidates are welcome to apply as we will offer training

Able to commit to shifts, weekends and public holidays

Benefits: Staff duty meal and uniform are provided.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Autism Association (Singapore) or AA(S), is a Social Service Agency dedicated to supporting and serving individuals with autism to maximise their potential, helping them lead meaningful and quality lives in society

Working as a team from different professional background, we work interdependently to provide the best evidence-informed practices that we know so that quality education can be provided through an autism focused curriculum, competent staff, and strong family collaboration.

Your Impact and Contribution

You will be responsible for the Finance and Accounting function of Autism Association Singapore in the following areas:

· Handling of Accounts Receivable process including billing and collection

· Handling of Accounts Payable process including procurement, supplier invoice verification, coding & posting of invoices and data entry

· Handle and process Purchase Requisitions – include match with vendor invoices, monitor and clear outstanding PR that is more than 3 months old

· Prepare journal vouchers and post in accounting system (SAP)

· Bank reconciliation, related parties reconciliation

· Donation – managing donation in DMS for Finance & IRAS submission

· Handle Fixed Assets

· Handle Petty Cash and Bank Payment

· Generate timely update of Monthly reports, budget tracking and closing of accounts

· Provide support to team Finance at month end closing

· Provide support for annual external audit and budget exercise

· Assist in new processes and system implementation when required

· Coordinate and liaise internal parties (school, centres and head quarters)

· Other duties that may be assigned from time to time

Qualifications and Requirements

· Minimum Diploma /ITE, Certificate in Accountancy, Finance or its equivalent

· Minimum 3 years working experience

· Team player

· Well-versed in MS office, especially MS Excel and Word

· Working knowledge of SAP (will be an added advantage)

· Enthusiastic, keen to learn, meticulous and independent

· Able to stay focused on the details of the job to ensure accuracy

· Able to handle full sets of account (will be an added advantage)

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Project management and service delivery

• Liaise closely with customers for timely deployment and to resolve issues promptly.
• Coordinate with engineers for deployment and troubleshooting.
• Develop and maintain project timelines and keep stakeholders informed of progress.
• Create project documentation.
• Conduct customer trainings and assist in creating training materials.
• Monitor and evaluate quality of service delivery with metrics.
• Provide ongoing customer support, addressing any technical or operational concerns.

• Responsible for customer success, ensuring customers derive maximum value from our products and services by fostering strong relationships and understanding their specific needs.
• Responsible for customer account renewal.
• Gather customer feedback proactively to improve our products and services.
• Work with sales teams to identify opportunities for upselling and cross-selling.

• Possess a Bachelor's degree in any field.
• Minimum two years of experience in either project management, IT service delivery or a customer facing role, ideally in a technical customer support capacity.
• Excellent interpersonal and communication skills, with strong customer service orientation.
• Strong organizational and time management skills.
• Have initiative and able to take proactive approach to solve challenges.
• Experience in coding (e.g sysadmin scripts or high level languages) is a plus.
• Must be a Singapore citizen or Singapore PR.

• Engage in impactful work aimed at addressing significant cybersecurity challenges.
• Chalk up valuable experience and insights within the cybersecurity industry.
• Receive a competitive salary package.
• Annual flexi benefits and reimbursement for health screening expenses.
• Enjoy 18 days of annual leave, with increments based on years of service.

Job Title: Sales Admin (ID4254)
Location: : Tuas
Working Hours: Mon to Fri 8.30am-5.30pm, Sat 8.30am-1.00pm
Salary: $2400-$2700

Roles & Responsibilities
• To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochure.
• Respond to complaints from customers and give after-sales support when requested.
• Provide administrative support to sales team.
• Handling/follow up with customers on all sales support matters.
• Process sales order and follow up payment with clients.
• Coordination and monitor for clients’ order.
• Prepare shipping documents for overseas shipments; Delivery Orders (DO) for local deliveries and inform customers of shipment details.
• Handle ad hoc administrative duties as assigned.

Requirements
• Min GCE N or O Levels Min 1 year similar work experience
• Entry Level candidates are welcome to apply, must be willing to learn PC literate

Key Responsibilities:

· Responsible for managing Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL) functions

· Prepare AR invoices, monthly debit and credit notes .

· Generate reports for management related to payable suppliers and prepare monthly bank reconciliation and financial statements

· Check and classify account codes in receipts and payment vouchers and prepare journal entries for non-cash items using Excel

· Prepare quarterly GST submissions, monthly cash flow statements, and monitor monthly stock balance and prepare stock ledgers

· Implement and execute departmental and organisational controls and procedures

· Instruct and process all marine industry sub-contract work

· Responsible in payroll processing.

· Perform and Handle tax clearance.

· Handle work pass application, renewal and cancellation and work pass related matters including tax clearance.

· Maintain and Update Employees Files and Record in Hr system.

· Handle and Resolve queries on payroll related matter.

· Communicate with shipyard and MOM to follow and to implement new measures on foreign workers.

· Handling comprehensive work permit application, Worker Grievances and workers welfare.

Required Skills and Qualifications:

· Minimum Diploma in Accounting or Finance

· At least 4 years of experience in a similar role

· Experience in Marine, Construction or Process Industry

· Strong knowledge of accounting principles and standards

· Proficiency in Microsoft Excel and other accounting software

· Excellent attention to detail, organizational, and communication skills.

To provide general administrative duties, support the sales team and other ad hoc duties when required.

Handle frontline clerical duties:

• Attend to telephone calls and answering general enquiries
• Receive walk-in visitors
• Provide general administrative and project-based work support

Support duties:

• Key in invoices
• Receiving stocks
• Transferring stocks
• Inventories control

Working Hours:

• Monday to Friday - 8.30am to 5.45pm
• alternate Saturdays - 8.30am to 12.30pm

Requirements

• West area
• Skill: Knowledge of Adobe Photoshop
• Min. O’ Levels or equivalent with passes in English, Chinese and Mathematics
• Bilingual in English and Chinese, both oral and written so as to communicate with Mandarin speaking customers / suppliers
• At least 1 year of similar working experience is a plus.
• Team player and a fast learner, someone who is energetic with good people management skills and able to work independently in a fast paced environment.
• Able to start immediately.
• Singaporeans only.

Reporting to the Deputy CEO, the Digital Marketing Executive will be responsible for developing and overseeing the company’s digital marketing initiatives to increase brand awareness and drive sales of our products and services.

You will work closely with other departments and regional offices to execute online advertising campaigns, conduct marketing & research, website management, and implement marketing initiatives toward sales conversions.

Duties & Responsibilities:

• Oversee and manage offline and online marketing campaigns via LinkedIn, Facebook, Instagram, YouTube & E-Store
• Design high-quality creatives for all media formats, including print media and artwork for online ad banners, mobile banners, infographics, social media, brochures, GIFs, and other promotional materials to drive promotions, engagement and grow follower base
• Develop and engage in the planning and execution of various digital marketing campaigns, including managing SEO, SEA, and SEM strategy and optimizing social media marketing
• Managing website content to fully utilize the website platform to market (create, update, and upload information)
• Review the website and digital platform analytics weekly to monthly to address where customers are dropping off, and test initiatives that will improve customer engagement. Identify an action plan to improve performance
• Plan, develop, and execute email marketing programs
• Stay up-to-date with industry trends and emerging technologies, devise strategies, and organize marketing events and trade exhibitions

The Successful Applicant:

• A degree or diploma in Mass Communication, Advertising, Business Administration, or Marketing is preferred
• Minimum 3 years of relevant work experience in Marketing, Advertising & Promotions environment, or a similar capacity. Prior experience in digital/advertising agencies will be an added advantage
• Familiar and fluent with digital/data tools, e.g., Google Analytics, BI tools, CRM/Marketing tools, etc, with the ability to generate, analyze and interpret data
• Excellent writing and communication skills
• Strong interpersonal skills and detailed individuals
• Experienced in commercial social media platform management
• Proficient in Adobe design tools would be an advantage
• Strong project management skills, with the ability to manage multiple projects simultaneously

We invite interested and qualified candidates to write in with your updated resume (MS Word Format) and your current and expected salary.

We regret that only shortlisted candidates will be notified.

Benefits:

• Competitive Salary Package, Food & Transportation Allowances
• Healthcare Coverage, Medical & Dental Benefits
• Promotional Opportunities, Career Advancement with Recurring Bonuses

Job Description

• Full spectrum of talent acquisition processes including but not limited to liaising with recruitment agencies, hiring managers and candidates, ensure recruitment documents are in order, job posting, screening of CVs, interview arrangement, etc.
• Manage employee onboarding and offboarding processes, including preparing employment contracts, conducting orientation sessions, and coordinating exit interviews.
• Manage day-to-day HR activities, including maintaining employee records and preparing HR-related documents.
• Reviewing employee timesheets to ensure accuracy and completeness which involves checking for correct clock-in and out and overtime hours. Comparing timesheets against the system clock in/out and update the system to reflect the correct information.
• Managing for CoreTrade Certification for foreign worker levy concession.
• Facilitate sourcing of new courses, processing training applications and ensure approval before submission.
• Responsible for work pass applications
• Administer Leave, deductions and claims for workers.

Requirements for Position

• Strong interpersonal and communication skills, with the ability to build rapport and maintain positive relationships at all levels of the organization.
• Detail-oriented, organized, and able to handle multiple tasks effectively.
• Familiar with MOM regulations and HR practices
• Experience in payroll implementation will be an added advantage

Qualifications and Experience

• Education: Minimum a Diploma in Human Resource or related discipline.
• Experience: 3 years of proven experience in construction industry

Hiring admin assistant to help out with paper works

Must be proficiency in words, excel

Scope of works

- Calculation subcontractors claims

- Calculation of lorry chits, DO

- Sorting out lorry chits, DO

- Ad-hoc duties assigned by Chief Clerk

Working Hours

9am to 6pm

Mon to Fri

Sat and Sun, PH OFF

Job Description:

Position Summary:

The Branding and Marketing Executive will be responsible for developing and executing comprehensive marketing strategies that enhance the brand image, increase market share, and drive sales growth. This role involves working closely with cross-functional teams, including sales, product development, and customer service, to ensure cohesive and effective brand messaging and positioning.

Key Responsibilities:

Brand Strategy and Management:

Develop and implement brand strategies that align with the company's objectives.

Oversee the creation and management of brand guidelines to ensure consistency across all marketing materials and channels.

Conduct regular brand audits and competitor analysis to identify opportunities for brand growth and differentiation.

Marketing Campaigns:

Plan, execute, and monitor integrated marketing campaigns across digital and traditional platforms.

Collaborate with creative teams to develop compelling marketing materials, including advertisements, brochures, social media content, and website copy.

Analyze campaign performance and provide insights and recommendations for optimization.

Digital Marketing:

Manage the company's online presence, including website, social media, and email marketing.

Utilize digital marketing techniques to increase brand visibility and drive traffic.

Track and report on digital marketing metrics and KPIs.

Market Research and Analysis:

Conduct market research to understand consumer trends, preferences, and behavior.

Analyze market data to identify potential growth areas and market opportunities.

Provide actionable insights to inform product development and marketing strategies.

Public Relations and Communications:

Develop and maintain relationships with media, influencers, and industry partners.

Manage public relations activities, including press releases, media events, and crisis communication.

Ensure consistent and positive brand messaging across all communication channels.

Sales Support:

Collaborate with the sales team to develop marketing materials and sales tools that support business development efforts.

Provide training and support to the sales team on brand positioning and product messaging.

Any other ad hoc tasks assigned by the supervisor.

Qualifications:

Diploma in Marketing or a related field.

3-5 years of experience in branding and marketing, preferably in the food and beverage industry.

Proven track record of developing and executing successful marketing campaigns.

Strong understanding of digital marketing and social media platforms.

Excellent written and verbal communication skills.

Creative thinker with strong analytical skills.

Ability to work independently and collaboratively in a fast-paced environment.

Proficiency in marketing software and tools, such as Google Analytics, SEO/SEM, CRM systems, and graphic design software.

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.