Responsibilities:

This role is responsible for providing business support assistance, corporate strategy(executional) support, and coordinating marketing communications for the CEO office. The role reports to CEO and involves handling various tasks and responsibilities in both offices to ensure the smooth functioning of daily operations and the overall efficiency of the business and the responsibilities associated with the role :

Business Support:

• Provide full secretarial and executive administrative support for the CEO and CSO (Chief Strategy Officer)
• Detailed minute-taking during meetings and presentations during management meetings and when needed by CEO and/or CSO
• Coordinate the corporate communication and prepare corporate presentations needed for internal purposes or external correspondence
• Liaise with Legal Counsel and Regulatory Compliance on managing matters of the business
• Manage scheduling, prioritization and preparation for all engagements and coordinate/plan travel schedules involving the CEO and CSO, and Senior Management Team(where needed)

Corporate Strategy Support:

• Preparation/compilation of management reports, statistics, presentations, meeting agendas, as well as prepare presentation materials for strategic meetings
• Support on corporate strategy project management and tasks
• Understanding budgeting and expense management – financial acumen will be advantageous
• Act as the prime interface to the CEO and working teams, specifically the senior leadership
• Support marketing communications with the Marketing team in terms of project administration and
• Organise CEO office events and team-building sessions
• Other ad-hoc duties as assigned by the CEO

Requirements

• Degree/ Diploma, Business or the Sciences
• 3 to 5 years of working experience, preferably with the management level
• Maintaining a high level of professionalism in all interactions
• Good communication skills, both written and verbal
• Ability to handle multiple tasks simultaneously
• Proficient in MS Office applications (Outlook, Words, Powerpoint, Excel etc) especially Excel and Powerpoint

Client Administration Support

· Collecting and Handling return mail

· Stock level management

· Administrative team support

Procedures

· Respects procedures & policies at all times

Production Related

· Ensure sufficient stationery for processing the jobs through inventory and stamp management

· Obtaining stationery quotations from vendors

· Arranging for couriers for deliveries and lodgments

Miscellaneous

· Assist in office and pantry orders

Competencies required

· Knowledge of Excel and Word are required

Client centric at all times

· Fluent in spoken and written English

· Attention to details

· Time management and organization skills

· Listening skills

· Team player

Key Responsibilities

• Manage and design all marketing collaterals for the mosque including posters, banners, video productions and livestream broadcasts
• Develop, create and edit both onsite and off-site video shoots for publication and dissemination
• Plan and implement suitable and timely marketing strategies in promoting the mosque’s products and services
• Manage all online platforms of the mosque including websites and various social media platforms
• Manage online queries
• Assist in drafting the annual marketing plan and budget

Requirements

• Diploma/Degree in Marketing, Creative Design, Communications on any related field
• At least one year experience in similar field
• Possess good technical knowledge in design and/or video editing software
• Passionate in digital marketing and branding
• Good communication and organisational skills

Please submit your resume and portfolios if keen to apply for the position

PRODUCT AREA

Global marketing done right is becoming more challenging due to fast-changing consumer expectations, diversity in individual market landscapes, and the rate of technological change. At its core, Global Clients and Agency Solutions (GCAS) helps leading brands, trade bodies and marketing partners navigate this complexity so that they can continue to be the market makers who positively shape our industry. Everyday, we help our partners fully utilize Google’s products, talent and insights to advance their marketing performance and the advertising ecosystem at large. Whether through building stronger tech and media foundations, surfacing cutting edge insights or structuring industry dialogue, GCAS helps shape what’s next into now.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

As a Google Account Executive, you will help provide integrated, cross-platform advertising solutions. You will drive and grow new business with Google’s largest Global advertisers within the Consumer Packaged Goods industry. You will manage C-level and executive business relationships to ensure both end-client and agency needs and requirements are met. You will serve as their advocate within Google while collaborating with other Google teams (e.g., Large Customer Sales, Cloud, Product, etc.) to provide them with a comprehensive portfolio of solutions and options.

Qualifications

JOB RESPONSIBILITIES

• Work with a team to drive growth with Consumer Packaged Goods (CPG) customers. Build and grow long-term C-level relationships with regional client decision makers and their agency counterparts, to build and carry out digital strategies and optimize their advertising expenditures.
• Develop and manage global/regional joint Business Plans across Google products and service countries, and channels. Work with local Account Executives and team members.
• Develop scaleable solutions for clients to optimize their advertising expenditures and maximize their use of Google products (e.g., Search, Video, Display) including innovation opportunities with product teams.
• Cultivate, lead, and manage relationships with Large Customer Sales and Regional Client and agency teams.
• Collaborate with the broader Global Clients and Agency Solutions (GCAS) team and cross-functionally with other key partner teams to deliver against shared goals.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in advertising sales, business development, and/or an online media environment.
• Expertise in Google Ads solutions across YouTube, Display Network, and Search.
• Ability to communicate in English and Japanese fluently to manage stakeholders who speak Japanese and English.

PREFERRED QUALIFICATIONS

• Experience working with global brands or an external partner of them.
• Relevant experience in brand and full funnel digital marketing.
• Ability to communicate in both English and Japanese is preferred.
• Independent, self-starter: comfortable with ambiguity, flexible, curious, and resilient.
• Proven, demonstrable success of collaborating with cross-functional teams.
• Client-facing, consulting or agency experience. Experience in partner and stakeholder relationship management.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

NUS Enterprise is seeking a new member to join a fast-growing team involved in developing and managing postgraduate entrepreneurship programmes such as the NUS Master of Science in Venture Creation and various NUS Continuing Education and Training (CET) initiatives. This is part of the NUS Enterprise Academy objectives in nurturing the next generation of entrepreneurs.

The new member will work alongside the existing team and could be responsible for some of the following roles:

• Managing new/existing programmes involving local and international students and entrepreneurs, including the administration of student-related matters, and possibly support internship placements, companies engagement, etc.
• Support the running of new programmes/initiatives involving local and international students and other partners
• Building the community of programme participants, alumni and partners through various engagement platforms and activities
• Expanding network and building relationships with key partners and stakeholders involved in the various programmes and initiatives
• Planning and overseeing marketing and outreach for new programmes/projects and creating pipeline for potential participants pool
• Developing and managing shared work processes and knowledge/data depositories relating to the programmes and initiatives
• Planning and organising outreach activities to grow network of startups and partners for future participation or collaboration

Qualifications

• Degree Holder with at least 3 years of working experience
• Diploma Holder and Degree Holder who graduated in the recent 1-2 years are welcome to apply as well
• Proven project/ programme management skills
• Entrepreneurial experience and knowledge on entrepreneurial trends in Singapore and globally would be an advantage, but not a must
• Passionate about innovation and entrepreneurship, have broad background to understand innovation and entrepreneurship
• Resourceful and comfortable in fast-changing environment
• Effective team player
• Excellent communication and interpersonal skills - good grasp of written and spoken English, good knowledge of secondary language will be an advantage
• Outgoing personality who enjoys building and growing network of connections with students, startups, corporates, ecosystem builders, etc.
• Willingness to travel overseas, where needed

About Us:

EDDC is a dynamic and rapidly growing organisation committed to excellence and innovation. We are seeking an experienced Executive Manager to provide high-level support to our Senior Management/Leadership Team (C-Suite executives) at EDDC, ensuring their schedules are efficiently managed, administrative briefs are meticulously prepared, and contracts (NDA and CDA) for scientific procurement and project needs are expertly managed.

Job Description:

The successful candidate will be supporting the C-Suite executives at EDDC, you will work closely with executives, deliver efficient secretarial and administrative support in a well-organised manner to ensure daily administrative tasks run smoothly. You will also be responsible for contract management, particularly Non-Disclosure Agreements (NDAs) and Confidentiality Disclosure Agreements (CDAs) related to scientific procurement and projects.

Key Responsibilities:

1. Schedule Management : Effectively manage and optimise the calendars of C-Suite executives, coordinating internal and external meetings, appointments, and travel arrangements.

2. Administrative Briefs : Prepare comprehensive and confidential administrative briefs, reports, and documentation for the C-Suite, ensuring accuracy and timely delivery.

3. Contract Management : Oversee the creation, execution, and management of NDAs and CDAs for scientific procurement and project requirements, ensuring compliance with legal and organizational standards.

4. Communication Liaison : Act as a central point of contact between C-Suite executives and various internal and external stakeholders, ensuring seamless communication and responsiveness.

5. Develop meeting agendas : Organise, facilitate, and follow up on executive meetings, including preparing agendas, minutes, and action items.

6. Strategic Support : Assist in strategic projects, including research, data analysis, and providing insights to support decision-making.

7. Confidentiality : Maintain the highest level of confidentiality and discretion in handling sensitive information.

8. Team Collaboration : Collaborate with administrative teams to streamline processes and support cross-functional initiatives.

Requirements :

• Diploma/Bachelor Degree in Business Administration, Management, or a related field.
• Proven experience in executive support, scheduling for senior executives, and contract management
• Exceptional organisational and time management skills
• Excellent written and verbal communication skills
• Proficiency in office software and scheduling tools (e.g. Microsoft Office)
• Strong problem-solving and decision making abilities
• Ability to work under pressure and adapt to changing priorities
• Prior experience in a similar role supporting C-Suite executives
• Project Management experience
• Familiarity with contract management software and legal documentation

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

ROLES & RESPONSIBILITIES

Provide personal assistance to the Founder and administrative support to the Director

• Manage calendar, travel arrangements and expense claims
• Organise internal and external meetings, taking minutes as required
• Assist in planning and coordination of events
• Handle correspondence with government agencies, partners and vendors
• Oversee office management duties
• Optimize electronic and paper-based filing systems
• Assist in record keeping legal and historical database
• Maintain policy and procedures for Corporate and Brand
• Assist in brand management, includes website and collateral update
• Maintain all requirements under CPE's Enhanced Registration Framework (ERF) and EduTrust certification to ensure regulatory compliance
• Be involved in special or other ad-hoc projects as required, as well as miscellaneous tasks

EDUCATIONAL QUALIFICATIONS

Possess a Diploma in Business or Personal Secretarial Certificate or equivalent is preferred

WORKING EXPERIENCE

Minimum 2 years secretarial experience serving management

JOB REQUIREMENTS

· Ability to handle sensitive and confidential information with discretion

· Excellent command of both spoken and written English; similar grasp of Mandarin would be advantageous

· Ability to multitask and be flexible to changes

· Work independently

· Improve productivity and wellness

· Appreciate finding, analysing and comparing data

· Strong personal commitment and accountability

· Able to work under pressure and meet strict deadlines

Proficient in Microsoft Office applications

Responsibilities:

This role is responsible for providing business support assistance, corporate strategy(executional) support, and coordinating marketing communications for the CEO office. The role reports to CEO and involves handling various tasks and responsibilities in both offices to ensure the smooth functioning of daily operations and the overall efficiency of the business and the responsibilities associated with the role :

Business Support:

• Provide full secretarial and executive administrative support for the CEO and CSO (Chief Strategy Officer)
• Detailed minute-taking during meetings and presentations during management meetings and when needed by CEO and/or CSO
• Coordinate the corporate communication and prepare corporate presentations needed for internal purposes or external correspondence
• Liaise with Legal Counsel and Regulatory Compliance on managing matters of the business
• Manage scheduling, prioritization and preparation for all engagements and coordinate/plan travel schedules involving the CEO and CSO, and Senior Management Team(where needed)

Corporate Strategy Support:

• Preparation/compilation of management reports, statistics, presentations, meeting agendas, as well as prepare presentation materials for strategic meetings
• Support on corporate strategy project management and tasks
• Understanding budgeting and expense management – financial acumen will be advantageous
• Act as the prime interface to the CEO and working teams, specifically the senior leadership
• Support marketing communications with the Marketing team in terms of project administration and
• Organise CEO office events and team-building sessions
• Other ad-hoc duties as assigned by the CEO

Pre-requisites:

• Education: Degree/ Diploma, Business or the Sciences
• Experience needed: 3 to 5 years of working experience, preferably with the management level
• Professionalism: Maintaining a high level of professionalism in all interactions, including dress, demeanor, and good communication skills, both written and verbal, is crucial in representing the executive and the organization.
• Resourcefulness: ability to find creative solutions to challenges or locate information quickly. Resourcefulness is a valuable trait
• Multitasking capabilities and Flexible: Handling multiple tasks simultaneously and the ability to juggle various responsibilities in a highly organised without becoming overwhelmed is essential. Being flexible and adaptable is key to meeting the shifting demands and a fast-paced environment
• Proficient in MS Office applications (Outlook, Words, Powerpoint, Excel etc) especially Excel and Powerpoint

Job description:

· Must be open and willing to new challenge; and meet new people for potential sales.

· Ability to work under sales quota and a certain level or pressure when required.

· Lead Generation –Expand the client database by performing cold calls and network at events to generate new sales leads and able to convert cold calls to meetings with potential clients.

· Account Management – stay in touch with existing clients to be on top of their mind when they need our services.

· Client retention – know your clients needs to maximize their spending power by providing variety of solutions.

· Customer Service – ensuring smooth execution and operations on site during events.

· CRM – maximize your sales generation potentials by managing your sales funnel in CRM.

· Leisure Academy

• Keep meeting minutes
• Manage day-to-day office administration duties including scheduling of required meetings as instructed by Manager, health check of stationeries, office equipment, inventory and observing orderliness
• Administers proper communication channel and information flow from internal to other departments
• Assist Manager with review and update of EasyChef’s SOP’s
• Ensure compliance with the Academy’s policies, SOPs and practices
• Experience in CRM system and social media channels (Facebook, LinkedIn, Instagram)
• Provide direct support to Manager of EasyChef

Job requirements:

· Excellent written communication and interpersonal skills.

. Able to speak Mandarin language to service the Chinese speaking customer.

· Resourceful and independent thinker.

· Outstanding planning and organizational skills.

· A multi-tasking team player

· High Self-discipline

· Min. 2 years in Sales and events with performance track record.

•⁠ ⁠Oversee management at our retail outlets and implement processes to enhance operational efficiency

•⁠ ⁠Establish good relations with our vendors and liaise with them and the management team to ensure smooth operations of our bazaars and pop up stores

•⁠ ⁠Actively seek new opportunities for our company to grow - including sourcing for new bazaar locations, temporary events, pop-up stores etc.

•⁠ ⁠Help the marketing team with designing marketing collaterals, as well as heading down to event sites to film and take pictures of our events

•⁠ ⁠Develop marketing strategies to help promote our brand name and execute marketing campaigns across our channels to broaden outreach and increase awareness

•⁠ ⁠Brainstorm content and implement ideas to increase our social media presence

Job Summary

The Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities

Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in value-based culture and a culture of accountability in the organisation
• Adhere to organisation’s governance, compliance issues and reporting processes
• Adhere to organisation’s data governance and protection processes
• Lead teams in the workplace
• Review allocation of resources in support of different business activities
• Optimise use of allocated resources
• Coordinate operational policies, standards and procedures
• Execute risk mitigation plans
• Develop resource plans within business activities
• Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

• Analyse risks associated with different approaches of process changes
• Engage senior management for buy-in to implement solutions identified
• Execute business processes improvement solutions
• Adhere to corporate social responsibility policies for logistics operations
• Execute environmental protection policies and procedures
• Coordinate products through product lifecycle
• Ensure adherence to business requirements throughout project lifecycle
• Develop measures using quality management knowledge to enhance quality standards

Safety and Health

• Manage WSH activities to ensure department's compliance to requirements
• Perform safety and health risk assessment
• Coordinate corrective actions to address areas of non-conformance to WSH standards
• Address WSH risks from assessment reports to determine hazards
• Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Review areas in logistics operations where technology can enhance processes
• Integrate technology solutions and automations to replace inefficient processes
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service

• Manage key accounts through maintaining close contact with stakeholders
• Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Plan delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Monitor lapses in delivery of logistics services to customers
• Resolve escalated customer relationship management conflicts

Transportation Operations

• Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

• Manage resources to ensure cargo-handling schedules are met
• Manage cargo documentation process according to industry standards or sector requirements
• Develop operational improvements based on performance measures
• Develop methods and techniques to manage time and temperature-sensitive cargo
• Manage time and temperature-sensitive cargo operations

Job Requirements

• Proficient in use of MS Office Applications / Microsoft Power Platform Applications
• Knowledge of SAP will be an added advantage

Professional Qualifications & Relevant Experience

• Degree / Diploma in Logistics / Supply Chain or equivalent certifications
• Min. 1-3 years of relevant working experience

✓ F&B and Catering Industry

✓ Attractive Basic + Commission

✓ Location: Little India

✓ Office Hours

Job Description

• Market Research
• Lead Generation
• Client Relation Building
• Client Proposal
• Sales Negotiation
• Market Expansion

Requirements

• Bachelor Degree in Business
• Good communication and presentation skill

How to Contact us

Interested applicants may send in your CV by clicking "apply"

EA License No: 16C8443

EA Personnel Name: Melody Sim
EA Personnel No: R2095899

Job Title: Marketing Executive

Location: Singapore, Singapore

Employment Type: Full-time

Synergy Marketing is a dynamic and innovative marketing firm dedicated to delivering cutting-edge solutions to our clients. As we continue to expand, we are seeking a talented and results-driven Marketing Executive to join our team in Singapore.

Job Description:

As a Marketing Executive at Synergy Marketing, you will play a pivotal role in developing and executing marketing strategies that drive brand awareness, customer engagement, and business growth. We are looking for a creative and motivated individual who can contribute to our dynamic team.

Responsibilities:

- Contribute to the creation and execution of innovative marketing campaigns across various channels.

- Collaborate with cross-functional teams to ensure campaign alignment with business objectives.

- Manage and optimize digital marketing efforts, including social media, email marketing, and online advertising.

- Analyze campaign performance and provide insights for continuous improvement.

- Develop compelling and engaging content for various marketing materials, including social media posts, blogs, and newsletters.

- Create, conceptualize, and implement marketing campaigns for online and offline use.

- Manage SEO, EDM, CRM, SEM, Google Ads, Facebook Ads, Analytics, Tiktok, and others.

- Knowledge in photo and video software like Adobe Creatives and Canva

- Create and Edits videos for livestream, campaigns, ads, and presentation.

- Ensure content aligns with brand voice and messaging.

- Stay informed about industry trends, market conditions, and competitor activities.

- Conduct market research to identify opportunities for business growth.

- Assist in the planning and execution of marketing events, trade shows, and promotional activities.

- Coordinate logistics and ensure seamless event operations.

Requirements:

- Bachelor’s degree in marketing, Business, or a related field.

- Minimum of 2 years of experience in marketing roles, with a focus on campaign development and digital marketing.

- Strong written and verbal communication skills.

- Proficient in digital marketing tools and platforms.

- Creative thinking and problem-solving abilities.

- Comfortable using various software and tools related to digital marketing.

- Ability to collaborate effectively with team members and across departments.

Availability:

- Immediate availability to start in the role.

- Competitive salary commensurate with experience.

- Performance-based incentives.

Compensation:

· Salary around SGD$4,000 – SGD$6,000

· Competitive salary commensurate with experience and qualifications.

If you are a passionate and results-driven marketer looking to make an impact in a dynamic environment, we invite you to apply for the position of Marketing Executive at Synergy Marketing Pte Ltd. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

Job description

- Generate invoices and maintain proper records of invoices.

- Work closely with operations to invoice customers promptly and accurately.

- Perform administrative/billing duties.

- Fleet management for channel summon to proper channel & vehicle accident management

- Prepare staff deduction form

- Support operations admin work to book delivery slots.

- Ad-hoc duties as assigned.

Job Requirements

- Proficient in MS office

- Detail- oriented, positive attitude and willing to learn

- Ability to multi-task, prioritize, and manage time effectively

- Able to work in 5 days work week

- Entry levels are welcome to apply

- Ability to start work within short notice

Job Summary:

• Salary up to $4,300 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Maintain strong rapport with tenants ensuring that they have good support to fulfil their retail needs.
• Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
• Conduct daily Mall common area pre-opening checks.
• Management of service contractors to effectively achieve the highest standard.
• Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
• Ensuring the building services and common facilities are kept in excellent condition.
• Prepare technical specifications and call for quotation/tenders for Tenancy/Building/M&E related works.
• Complete approved Capex works assigned within the financial year and to ensure expenditures are within budget allocated.
• Conduct regular building inspections to ensure compliance to authorities’ requirements
• Coordinate the procedures and fit-out of the premises leased to retailers.
• Arrange with retailers for handing/taking over of the premises to/from retailers.
• Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants/contractors, service providers and Mall Management.
• Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
• Assist to prepare annual budget, and ensure that expenses are within budget
• Facilitate permanent electricity account opening.
• Manage and supervise contractors’ work, including verifying payment, issuance of LD during non-compliance.
• Conduct mall walks and daily spot checks on term contractors to ensure that works are carried out satisfactorily.
• Assist in the dealings and correspondences with tenants, following up on rectification works, cleanliness, encroachment issues as well as unit’s operating hours.
• Render support on arrears matters by contacting tenants for payment and Notice of Re-entry.
• Liaison with housekeeping, security, pest control, landscaping vendors etc. and conduct regular meeting if necessary.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Position Summary

To serve as both a strong individual contributor as well as a collaborative teammate (in a team setting) to fulfil end-to-end procurement operations. The role will need he / she to coordinate, execute and ensure compliance on procurement operations, monitor and report on the progress of procurement cases / activities to both business unit and Procurement management periodically.

Roles and Responsibilities:

• Execute and manage procurement day-to-day procurement operations in specification development, sourcing, evaluation, negotiation, approvals, contracting and payment for both new buys or on-going renewals.
• Be a dedicate resource and the primary point of contact for the pertinent business unit he/she is assigned to
• Analyse, strategise, plan and implement sourcing strategy for the categories of products and services for the business unit.
• Drive the initiatives to consolidate, rationalise and streamline for better savings, and vendor management.
• Manage and support end-to-end procurement activities such as Request for Proposal, Request for Quotation and maintenance contract renewal.
• Lead negotiations with suppliers.
• Provide support in reviewing and writing approval papers.
• Identify opportunities and implement actions to reduce overall costs
• Provide guidance to internal stakeholders to ensure compliance with procurement policy and relevant guidelines/regulations.
• Address queries and resolve issue on procurement matters for the assigned areas.
• Assist in the formulation and review of procurement policies, procedures and SOPs to ensure they support business objectives and are aligned with the principles of procurement in the public healthcare sector.
• Assist to collate the necessary data and information to generate periodic updates management on procurement related matters.

Requirements / Qualifications:

• Bachelor’s Degree, preferably in Supply Chain/Business Administration/IT/Engineering or a related discipline.
• Preferably have at least 1 year of experience in procurement.
• Experience in operations and formulation of procurement policies and procedures is advantageous
• Possess strong interpersonal communication and negotiation skills, with an ability to work with people at all levels.
• Team player who is also able to work independently to deliver results with minimal guidance, and motivate team members to perform at their best.
• Experience in IT procurement is an advantage.
• Knowledge of SAP and/or Ariba will be an added advantage.

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Summary

The Executive – Procurement supports the development of procurement strategies by monitoring inventory movement and reconciling supplies with established procedures. He/She performs forecasting, material planning and procurement functions in line with regulatory requirements, and supports vendor management based on established supplier selection processes and criteria. With a clear understanding of customers’ needs and expectations, the Executive – Procurement enhances service quality by identifying and recommending innovations to improve work processes and systems.

He/she should possess strong interpersonal skills to liaise with internal and external stakeholders to deliver work outcomes. He is also expected to engage in trainings and performance improvement opportunities to meet individual and business key performance indicators.

Job Responsibilities

• Deploy organisation's procurement activities based on established product specifications and customer needs in accordance to company’s ESG guidelines and policies.
• Continuous review and leverage on the e-procurement systems to streamline the supplier selection process, improve compliance and strengthen risk management in accordance with company’s ESG guidelines and policies.
• Verify inventory needs by gathering inventory-related information from customers to determine customer requirements.
• Address customer dissatisfaction of products, service standards while working with relevant parties to resolve issues in support of company’s supply chain operations.
• Engage in On-Job Training (OJT) and performance improvement opportunities.
• Identify trends and patterns in business performance data using basic data analytics tools.
• Support implementation of safety, health and corporate governance standards and procedures.
• File electronic and hardcopy documents according to standard procedures and requirements.

Job Requirements

• Bachelor’s Degree in Procurement /Logistics/Supply Chain Management or equivalent certifications/professional qualifications (with minimum of 2 years of relevant experience in procurement and purchasing will be preferred)
• Diploma (with minimum relevant working experience in procurement and purchasing of 4 years)
• 2-4 years of relevant working experience in procurement and purchasing will be preferred.
• Possesses strong communication (verbal & written) and interpersonal skills.
• Possesses strong customer orientation and customer relationship mindset.
• Independent working trait with strong decision making and problem-solving skills.
• Proficient in use of MS Office Applications / Microsoft Power Platform Applications.
• Knowledge of SAP will be an added advantage.

The appointee will be part of the SPiNOFF team and be responsible for duties primarily related to SPiNOFF student's finance and SPiNOFF events.

Responsibilities:-

· Be the first point of contact for SPiNOFF Students regarding finance-related matters

· Provide administrative support in the SPiNOFF Small Project Fund initiatives

· Work with students to ensure timely submission of their monthly general ledgers and ensure that the ledgers submitted are filled in accurately and according to the receipts/ invoices submitted

· Work with the SP Finance team on the new finance process and updates (if any)

· Prepare monthly reports and updates on the student team’s finance submissions

· Provide support in the planning and coordination of SPiNOFF events and initiatives

· Provide on-the-ground operation support for SPiNOFF events and initiatives

· Any other works which may arise

Requirements:-

• Preferably 2 years of relevant experience, prior experience with finance is an added advantage
• Proficient in MS Office applications (especially Word and Excel)
• Good team player who is self-motivated and can complete tasks within deadlines set
• Able to work independently
• Possess good communication and interpersonal skills
• Possess problem-solving skills

Job Responsibilities

• Provide day-to-day IT support and services to our members for various IT requests.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for computer software / hardware and any other authorised equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Other adhoc duties assigned by supervisor.

Job Requirements

• Bachelor Degree or above in IT related field.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills

THE OPPORTUNITY

The Senior Executive, ET will have logistical responsibility for several events per year including conferences and meetings of varying scale. This role involves close cooperation with Event Managers and teams and requires ability to multi-task and take the lead when required, as well as being able to work independently on projects in a high-pressured environment.

THE WORK

• Onsite management of virtual, hybrid or physical events across Asia Pacific region.
• Set, communicate, maintain timelines and priorities on project through timeframes, status reporting, emails etc.
• Deliver meetings and events on time, within budget and participating to the realisation of concepts and proposals
• Participate in production and presentation of proposal to clients (concept, creativity, planning, timeline, budget)
• Maintain and develop long-term client relationship by meeting or exceeding client’s expectations
• Responsible for sourcing, negotiating and managing third party vendors and venues across the Asia Pacific region.
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Conduct internal pre-program briefings and post-program debriefings, including briefing and debriefings.
• Final reconciliation (operational and financial) of all projects handled

THE CONNECTION

• The Senior Executive, ET reports to the Director, Experiential.
• The Senior Executive, ET works in direct contact with the client, reporting, consulting, and communicating to ensure that the client is aware and satisfied of the progress.

THE MUST HAVE

• Diploma/Degree qualification in Business/Hospitality/Events Management/Marketing/Communications
• Being technologically savvy and comfortable with using new tools or software will be highly advantageous
• Traveling onsite inspections and accompanying events as required
• Good level of project management, organisational and time management skills
• Excellent written and oral communication skills
• Excellent eye for details
• Able to work under pressure and meet multiple deadlines
• Candidates with more experience will be considered at Senior Executive level

THE GOOD TO HAVE

• Fluency in English, additional Asian languages will be a bonus.
• Digital savvy including word processing, spreadsheets, presentation packages and databases, preferably Word, Excel, PowerPoint.
• Familiar with Accelo and Success Factor platforms but not a requirement as training will be provided

ADDITIONAL LOCAL BENEFITS

• Competitive Annual Leave & Birthday Leave.
• Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.
• Employer-paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident.
• Comprehensive internal L&D portal and opportunities for external courses

Job Responsibility:

1. Sales & Customer Service (including after-sales service)

• Provide excellent product knowledge and customer service; effective selling of both the products and the brand
• Achieve sales targets as assigned
• Liasing with factory on customer's order.
• Closely follow up with customers on after sales service issues

2. Operations / Maintenance

• Implement proper visual merchandising both in the window and booth displays.

3. CRM

• Create records of customers/ prospects for future references
• Maintaining good relationships with existing and prospective customers
• Actively carry out competitor analysis and be updated about latest market trends
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): Chinese, English (in order to maintain good relationships with existing and prospective Chinese speaking customers.)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

The Communications & Advocacy Executive will plan and execute ABLE & ABLESEAS overall communication strategy including internal communications and marketing ABLE & ABLESEAS positioning to stakeholders. The role will also be responsible for managing ABLE’s Volunteer programme.

Responsibilities:

Communications & PR:

1. Review and support corporate marketing / event publicity and branding collaterals to ensure adherence to ABLE & ABLESEAS corporate identity and branding standards, and alignment with corporate mission and messages.

2. Develop and execute effective digital, web and social media marketing and communication efforts.

3. Manage and update corporate website and social media platforms including regular social listening (Instagram, Facebook, LinkedIn, etc.) and provide analysis.

4. Support production of multi-channel corporate marketing / event publicity and branding collaterals including but not limited to information booklets, brochures, posters, banners, presentations and videos.

5. Develop compelling narratives, creatives and engaging content of ABLE clients and caregivers that reinforce ABLE & ABLESEAS mission, purpose and beliefs.

6. Manage and develop a robust content calendar aligned with key church and social services themes as well as national social services events.

7. PR & Media management; organise media interviews and press events; write press releases; compile commentaries and supporting op-eds that articulate ABLE & ABLESEAS respective positions on acquired physical disabilities.

8. Write and organise reports/documents such as annual report; write and create presentation decks.

9. Conduct regular post campaign analysis and evaluation, track and measure effectiveness of campaigns with continual refinement of approach and strategy.

10. Collaborate with other teams in employee engagement and culture building efforts such as organising Townhall and employee meetings.

11. Publish monthly employee newsletter as part of employee engagement.

12. Provide assistance and coordinate corporate functions, events, and activities by providing social media support and photography support at events.

Volunteer Management:

1. Explore, plan and manage all publicity and outreach efforts for volunteer recruitment and engagement initiatives.

2. Screen, plan and coordinate volunteer orientation, including aligning with ABLE’s Integrated Services professionals on client care requirements.

3. Work closely with ABLE’s Corporate Programmes as well as Integrated Services Programmes teams in support of projects for ABLE’s clients and caregivers.

4. Conduct volunteer appreciation and engagement programmes to foster and strengthen ABLE’s pool of volunteers.

5. Manage the volunteer database including ensuring that the Volunteer Management System (VMS) is up-to-date.

6. Prepare timely reports and analysis on volunteer deployment and participation in ABLE’s initiatives.

Any other duties as assigned by the Community Engagement & Partnerships Manager.

Requirements:

o At least 2-3 years of experience in a marketing / communications role.

o Diploma/ Degree in Mass Communications/Marketing/Business Administration or related field.

o Knowledge and understanding of communication practices and techniques including in social media, such as but not limited to Facebook/Instagram/LinkedIn.

o Possess excellent written and verbal communication skills.

o Possess strong analytical skills and data-driven thinking.

o Meticulous with an eye for details, sensitive to typography, colour and design trend in collateral productions.

o Skills in visual, video editing and photography will be an advantage.

o Proficient in MS Office Applications and Adobe Creative Suite (Photoshop, Illustrator, InDesign).

o Ability to work under pressure to meet deadlines, proactive, enthusiastic, self-motived and result oriented.

o Possess problem solving skills.

o Adaptable team player, able to work independently in a fast-paced environment.

o Possess excellent interpersonal skills with the ability to manage cross-functionally and handle multiple tasks.

o Growth mindset, willingness to learn and open to new ways of doing things.

o Experience in Social Services sector, volunteer management will be an advantage.

Job Summary :

You will be responsible for providing support in accounts,admins, and HR-related work.

Job Responsibilities:

• Prepare monthly reconciliation of various transactions for accounting reporting purposes.
• Assist in month-end closing and reconciliation of daily, monthly and yearly transactions
• Manage accounts receivables and accounts payables functions
• Prepare bank reconciliation on weekly basis
• Support all audit-related matters including preparation of audit schedules, attend to audit queries, and provide information required.
• Handling monthly staff expenses claim for Singapore and India office.
• Assist in HR matters (Work pass application process, employee hiring, conduct interview, advertising, air ticket booking and etc)
• Assist on any ad-hoc accounts or administration duties

Job Requirements:

• Bachelor Degree / Diploma in Finance, Accountancy or other equivalents, or professional degrees
• Minimum 1 years of accounting/finance working experience.
• Resourceful individual and able to handle multiple tasks.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to work independently and take initiative with strong time management skills.