~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

Vessel Operations ( Junior & Senior )

• Salary: $4000- $8000
• Working Days: 5 days
• Working Timing: 9AM to 6PM
• Working Location: Tanjong Pagar

What Will Put You Ahead?

• Possesses a Diploma or Degree in Maritime Study/Shipping/Logistics or related disciplines.
• Min 3-5 years experiences in similar industry.

Main responsibilities:

This role involves certain level of technical exposure with day-to-day ship management, P&I clubs and Classification Society interactions.

• Charter Party execution
• Effective communication and instruction with various stakeholders and counterparties along the CP chain on a daily timely basis, including master, agent, bunker supplier, charterers, technical managers, Class and P&I club etc.
• Optimise voyage operation and performance.
• Post-fixture tasks, including hire & freight invoices, laytime calculation and settlement, final hire reconciliation and settlement etc.
• Ship Owners’ matter handling.
• Claims and disputes handling with various counterparties.
• Voyage P&L management.
• Negotiate PDA and appoint agents.
• Bunker planning
• OPEX assessment and payment arrangement
• Provide full input and participate actively in the team processes.
• Create and maintain accurate vessel details, TC contracts, revenue & expenses arising from a voyage etc. in our operation system.
• Work directly with ship managers, P&I clubs and Class societies to ensure high standards of HSE measures for both vessel and crew are met.
• Any ad-hoc tasks

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Logistics Assistant

Working days: Monday to Friday
Working hours: 8:30am - 6:30pm
Working Location: Ang Mo Kio
Salary: $1800 - $2200 (less OT)

The Logistics Assistant is responsible for coordinating general warehouse operations and activities including shipping and receiving deliveries, preparing packing products for delivery, conducting stock checks, general warehouse admin, and storing inventory.

Duties & Responsibilities:

• Process orders from online store
• Prepare & pack order when required
• Process stock requests from the retail stores
• Maintain the order and cleanliness of the warehouse
• Track and document all inventory movements to and from the warehouse
• Process day-to-day forms and documentation (E.g. receive and file requisition forms, create and print delivery orders etc.
• Perform stock control by counting stocks / stock taking
• Order stock when stocks are low
• Liaise with suppliers to obtain quotations and order stock

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest’s enquires
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends

You may contact 68097322 directly for more information.

Project Planning and Management:

• Develop comprehensive project plans, including scope, deliverables, timelines, as per budgets.
• Ensure adherence to project schedules and budgets throughout the project lifecycle.

Design Document Review and Execution:

• Thoroughly review and execute design drawings, design notes, and design specifications to ensure alignment with project scope.

Vendor Selection:

• Collaborate with the designer to select from a list of preferred vendors and suppliers based on project requirements, quality, and cost considerations.

Schedule Preparation:

• Create and maintain project schedules, ensuring that tasks are properly sequenced and resources are allocated efficiently.

Cost Discussion and Synchronization:

• Engage in cost discussions with vendors and synchronize project expenses with sales before issuing purchase orders (POs).

Site Kick-off Meeting:

• Conduct site kick-off meetings with vendors and clients (Cx) to establish project expectations, roles, and responsibilities.

Coordination with Sellers:

• Maintain regular communication with vendors to address technical difficulties, resolve issues, and ensure project progress.

Handover Management:

• Oversee the handover process, working closely with vendors to ensure a smooth transition from start to finish

Stakeholder Coordination:

• Collaborate closely with various stakeholders, including MCST, clients, interior designers, contractors, suppliers, through regular meetings to ensure conformity to specifications, quality standards, and delivery schedules.

Group Communication:

• Respond promptly and effectively on other communication platforms to keep all relevant parties informed and address project-related inquiries.

Ad-Hoc Duties:

• Tackle unforeseen challenges, make necessary adjustments to the project plan, and handle any miscellaneous tasks that may arise during project execution.

Qualifications:

• Min 3 years of experience in residential ID renovation industry.
• Candidate with sales ID experience are welcome to apply.
• Proven experience in handover of residential projects(condo/hdb/landed).
• Excellent communication and negotiation skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Basic salary plus % net project profit
• Problem-solving skills and the ability to work well under pressure.

Responsibilities

• Direct report to Senior Marketing Manager, supporting Global operations of advertising and marketing for gumi’s game titles.
• Performance Marketing (50%)
• Execute and manage performance marketing campaigns on a daily basis throughout Google Ads, Meta, X or other digital advertising platforms. Liaise with DSPs to run campaigns and manage the media partners’ performance.
• Optimize digital marketing campaign performance and paid marketing budget to drive user acquisition, engagement and revenue for gumi’s mobile games including media planning.
• Ensure marketing data accuracy and quality of marketing performance reporting by working with the data team to deliver accurate and informative digital marketing performance report and optimization suggestions.
• Manage relevant administrative tasks such as invoice checks with media partners.
• Community Management (30%)
• Help plan out community management calendar & content alongside marketing project manager & in-house designers.
• Foster a lively community throughout X and Discord with expert understanding on the project/game that gumi is managing.
• Marketing Support (20%)
• Support Business Innovations department with overall marketing new initiatives and efforts across different projects.

Requirements

• Possess minimum 1-2 years relevant experience in digital marketing hands-on experience and/or community management. Willingness to learn new skills/platforms. Relevant training on performance marketing can be provided.
• Hands-on experience with advertising interface (Meta, Google Ads, Tiktok ads manager, X(Twitter) and emerging social platforms). Bulk upload experience or automation experience is preferred, along with high proficiency in Excel/Google Sheets.
• Strong understanding of online advertising metrics (CPI, CPA, CTR, CVR, CPC, ROAS, ROI, LTV) and has a good grasp of how to manipulate different metrics to read the trends from marketing data and find performance optimization opportunities.
• Has a strong problem-solving mindset and is able to work independently as well as part of a team. Can work in a fast-paced environment and comfortable in responding to changes.
• Passion in mobile games and keeping up to date on latest advertisement trends, social media community trends for games.

Knowledge & Skills

- Capabilities in project planning and scoping, evaluation, logistics, and execution, as well as the use of diverse communication channels to raise public awareness

- Outstanding interpersonal, written, and verbal communication abilities for engaging and interacting with individuals at all levels

- Build and maintain relationships with key stakeholders, including but not limited to beneficiaries and their caregivers, partners, volunteers, government agencies, and community organisations

- Able to establish and maintain positive connections with colleagues at all organisational levels and external stakeholders

- Proficient in data collection and analysis, report writing, budget tracking and utilisation

- Able to manage multiple concurrent activities with tight deadlines

- Capacity to acquire and interpret information in a timely and precise manner, as well as the ability to think methodically, understand implications, and make suggestions

Behavioural Skills

- Engage and establish professional relationships with individuals and stakeholders in all practice contexts to create harmonious working culture

- Promote sense of purpose aligned with values of the organisation

- Adhere to professional standards valued by SAAC, acting in accordance of our values of Love, Integrity, Growth, Honour and Teamwork (L.I.G.H.T)

- Resilient and responds to challenges effectively

Job Responsibilities

1. Candidates will be responsible for performing functional front-end testing of iOS apps, Android apps, and web tools, ensuring the products meet the highest standards of quality and reliability for users.
2. Candidates will conduct extensive regression testing to ensure new features do not negatively impact existing functionality.
3. Candidates must be detail-oriented, possess a keen eye for observing UI/UX issues, and have strong investigative skills to identify technical bugs and issues.
4. Candidates are required to develop and document comprehensive test specifications, execute test plans, identify and clearly define bugs/issues, and effectively communicate with both technical and non-technical stakeholders to raise and follow up on issues.
5. Candidates will master all of the organization’s toolsets and deeply understand the various functions and features to create training materials and operating manuals for documentation purposes.
6. Candidates will participate in ideating and developing new products and make recommendations for improvements through market research, data analysis, and surveys to better understand customer needs.
7. Candidates will need excellent communication and interpersonal skills and must be able to work effectively with a wide range of stakeholders to drive results.
8. Candidates need to maintain good working relationships with cross-functional teams, including engineering, design, operations, customer service, and marketing, ensuring that products meet user needs and achieve company goals.

Qualifications and Requirements

Min Diploma in IT related fields.

Prior experience in conducting UAT - systems or app testing

I. GEZE Offers

GEZE offers a supportive and cohesive working environments and believe in giving employees long-term opportunities to not only grow as professsionals but also as individuals in a International team. We pride ourselves in developing well rounded and motivated professionals that will become part of the GEZE family for the long-term in order to ensure sustained success for the future.

With our mantra of :' think globally, act locally". we strive to take global concept and successfully adapt them to local markets. As we have ambitious targets to grow Singapore and the regions, this position will offer many opportunities to evolve within the organization in the future.

Join and discover what's possible!

II. Duties & Responsibilities

The main task of the candidate will be to drive the Sales efforts of GEZE products in the Singaporean market and develop long-term relationships with General Contractors, Builders and Architects.

The candidate will also be expected to conduct detailed market research and analysis of all competitors and market trends to ensure we have the right solutions for our market segment and can stay ahead of the competition.

The candidate will need to be up to date on new project information, prepare and organize the launch of the new product lines in addition to organizing product seminars to our target partners.

III. Skills & Experience

• A confident individual that thrives under pressure and enjoys the challenge of winning new projects.
• Organize sales visits and establish new customers in the Singapore market.
• Resolute sales nad marketing expertise allowing candidate to expand GEZE's market share and increase customer base in Singapore.
• Aim to achieve monthly or annual targets.
• Effectively increase product awareness by driving tactical promotional efforts and engagement activities with dealers that include but are not limited to product launches and promotional demonstration tools for key products.
• Strong and effective communication skills to internal & external stakeholders (e.g customers, distributors, staffs, HQ product management) across various levels and functions.
• Good understanding of processess, strong innovative drive as well as pronounced customer and service orientations.
• At least 3 years of working experience in Sales or a similar field.

IV. Education

Successfully completed studies focused on engineering or business administration or equivalent expertise and experience

Job Description • Answer and direct phone calls and emails

• Organize and schedule appointments

• Write and distribute emails, correspondence memos, letters, faxes, and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Update and maintain office policies and procedures

• Order office supplies and research new deals and suppliers

• Provide general support toisitors

• Act as the point of contact for internal and external clients

• Perform other duties as assigned by the supervisor

(Able to work at Tuas)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary : $3,200 - $4,200

Location: Buangkok

Working hours: Monday - Thursday 9am to 7pm Friday 9am to 6pm

Job Responsibilities

• Assess needs of seniors with care/service needs and formulate care plans for seniors with care/service needs.
• Assist in the development and implementation of programmes for seniors through data collection and the conduct of basic analysis.
• Coordinate care for the seniors with relevant stakeholders.
• Documentation of case notes.
• Facilitate timely and appropriate service referral and provision to seniors.
• Participate in case discussions with external service providers.
• Provide case management services.
• Perform needs assessment of seniors living in the community.
• Prepare data for submission to relevant authorities.

Job Requirements

• Degree in Psychology or Social Work
• With relevant working experience is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Project Executive

• Working Days: Monday to Friday
• Working Hours: 8.30am to 6pm
• Office Location: Eunos
• Salary: S$2,500 - S$4,500

Job Description:

• Constantly supervise, control and co-ordinate work according to Project Plans to ensure timeliness and high quality.
• Conduct frequent site inspections and meetings to ensure high quality standard of work and on-time delivery of materials according to schedule/design specification.
• Prepare/manage project schedule to ensure project completion within schedule.
• Report to Project Manager, work closely with Designers, Contractors on timely project handover.

Requirements:

• Minimum 2 years’ experience in site co-ordination.

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

・Manage and develop a team of 3 subordinates in export/import PIC (Sales 50% / Office 50%)

・Prepare quotations and cost management.

・Build relationships with partner companies.

・Negotiate rates with carriers and NVOCCs.

・Deliver performance reports and contribute to strategic planning during monthly meetings.

・Provide weekly progress updates on performance, strategies, and activity outcomes.

・Maintain knowledge and oversee the management of licenses such as ZeroGST, MES, RACA, and others related to export/import.

・Maintain ISO documents related to the department.

Requirements:

Minimum 5 years of experience in Freight Forwarding sales.

Accounts Executive

Salary: $ 3000 - $ 3200 (Depends on Work Experiences)
Working Time: Monday to Friday, 8am - 5pm
Working location: NorthStar @ AMK Singapore

Key Objectives:
To performs accounting services and providing administrative support. Assist with the maintenance and updates of finance policies and processes.

Responsibilities:

• Assist in formulating and implementing internal control procedure.
• Assist in the review and recommend new or improvements to finance work processes.
• Daily monitoring of inward transactions.
• Work closely with external counterparts for completion of monthly closing.
• Ensure accurate & timely submission of claims and prompt disbursements.
• Responsible for the processing of GIRO Application Forms and liaison with respective banks for approval.
• Provide reliable details for cashflow projections.
• Maintain Fixed Assets Register along with regular asset count.
• Proper documentation of workflow and policies.
• Review AP ageing with long outstanding balances and follow-up closely for closure.
• Liaison with audit partners.
• Perform ad-hoc duties as assigned by superior.
• Ensures compliance with local government requirements
• Perform other related duties as necessary or assigned

Requirement:

• At least Diploma in Accounting / Finance or related fields
• Minimum 2 years of relevant experience in Accounting
• Able to maintain full set of account
• Proficient in accounting and tax preparation software

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Position title : Admin Assistant

Working Location: Kg Bahru Road,

Working Days: 5 Day A Week

Working hours : 0830 hrs to 1730 hrs

Job Scope

• Quality checking and formatting of draft survey reports on a daily basis.
• Print, scan and bind approved final survey reports and arrange for despatch to insured / consignee / customer / client on a daily basis.
• Ensure scan and soft document of approved final survey reports are filed in running
  order and correctly named to their respective Drives and Folders for easy retrieval on a weekly basis.
• Timely and accurately raise invoice to be included in approved final survey report to insurer / consignee / customer on a daily basis.
• Summarize and tally calculation for dept. revenue for submission to HOD for monthly consolidation and verification.
• To undertake duty as Receptionist, greeting guests/visitors in a friendly, polite manner, escort them to the conference room and serving them with beverages.
• Answer, take down messages and route incoming phone calls to the right party and in accordance to the company’s policy guideline on a daily basis.
• Answer standard / simple enquiries from customer and cascade complex issues to superior to achieve customer satisfaction on a daily basis.
• To support Head of HR & Admin in timely and accurately perform assigned
  administrative work as and when required.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Job Responsibilities:

• Cultivating and maintaining positive, long-term relationships with current suppliers to ensure a seamless collaboration.
• Proactively identifying and evaluating potential new suppliers to expand our network and enhance sourcing options.
• Obtain quotes from suppliers
• Analyzing quotes and detailed assessments of cost breakdowns to facilitate informed decision-making
• Offer suggestions to enhance the sourcing process to optimize Return on Investment (ROI).
• Collaborating with internal and external stakeholders teams to implement improvements and innovations in the sourcing workflow.

Requirements:
1 year experience in IT company is an advantage

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Bryan Tay @ 97559161

Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Job Descriptions:

This role will be part of the Group Compensation & Benefits team. The role will be responsible for supporting the staff loans and ESPP portfolio, as well as implement process improvement and wellness initiatives. He/she will also be required to work closely with external vendors and internal stakeholders.

Staff Loans

• Support the full cycle of administration and processing of staff loan benefits (Loan application, disbursement, and redemption)
• Work with vendor and IT on system and process enhancements
• Monitor and ensure compliance with relevant regulatory requirements
• Perform loan reporting as required
• Provide support and maintain oversight on loan administration in entities

Employee Share Plan Administration

• Support the annual Employee Share Purchase Plan (ESPP) enrolment exercise
• Support regulatory reporting and disclosures
• Support ongoing ESPP administration as a checker

Others

• Process work injury compensation as required
• Process benefits related vendor bills/ invoices and ensure timely and accurate payment to vendors
• Support Wellness initiatives
• Participate in audit exercise and due diligence activities
• Support implementation of employee wellness initiatives
• Support other projects (eg. HCM) and day to day activities in benefits team

Period:

• Immed to February 2025

Location:

• Raffles Place

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• Up to $5,500 (depending on experience)

Job Requirements:

• Minimum bachelor degree and 7 years of relevant experience in compensation and benefits operations

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Ability to obtain accurate information from clients during the consultation process and drive sales
• Manage wedding projects independently
• Provide clients with an array of venue options, entertainment, catering and decoration options
• Liaise with customers and assist in coordination of events
• Conducting initial consultations with clients to discuss the wedding packages available, the type of wedding desired, and their wedding budget
• Conferring with clients to discuss wedding details, including options of entertainment, catering, and decoration preferences
• Scheduling meetings with clients to tour the wedding venue and meet with vendors, such as photographers, bridals, decorations
• Arranging for necessary wedding supplies and equipment to be transported to the wedding venue in a timely manner and overseeing setup of event
• Monitoring all wedding-day activities to ensure that everything runs smoothly
• Attain sales target, client management and conversion from leads given

Requirements:

• Singaporean and PR only.
• Minimum of 1 years of experience in sales, preferably in the events industry.
• Excellent communication and presentation skills.
• Responsible and Good Attitude
• Ability to work independently and collaboratively with a team.

Job Summary

• To handle inquiries and obtain correct information regarding details of reservation.
• To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
• To keep up-to-date rooms available for sale and changes in hotel room rates.
• To maintain and update a Reservation Request Form File.
• To help maximize room sales by up-selling.

Requirements

• Able to perform shifts.
• Able to work in fast-paced environment.

• Digital Marketing Strategies and Execution
• SEO and SEM
• Social Media Marketing
• Content Marketing
• Web Design
• Leads Generation

Requirements

• Driven, Initiated, Responsible, Meticulous, Problem Solver, Good with Design
• PROFICIENT IN DESIGN WORK (e.g. Using Photoshop, Canva etc). Must have past portfolio for our reference.
• PROFICIENT in Digital Marketing Channels (e.g. SEO, SEM, Social Media Marketing Strategies and Implementation)
• PROFICIENT in Web design (e.g. Using Wordpress, WIX etc)
• If have skills in video editing/ photography would be a bonus
• Must have prior experience. If fresh graduate, must have past portfolio to showcase.

Benefits

• Salary Range: SGD 2500 to SGD 3200 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• International and collaborative team
• Work in a fast growing company and deliver real world impact
• Hybrid work arrangement
• Regular team bonding gatherings, outings and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, drinks, in the office

Job Responsibilities:

- Administers the management of the premises access card system and CCTV, including issuance of access cards and assigning of access; follows fire safety precaution measures and workplace safety guidelines.

- Takes care of the general maintenance and upkeep of the office premises, liaising with building management and vendors. Keeps record of all maintenance and repairs work.

- Updates of non-IT fixed assets inventory; conducts annual physical checks.

- Sourcing and procurement of non-IT products and services, maintenance of general equipment and services, including assessment, evaluation and screening of new suppliers.

- Responsible for input and confirmation of invoices to AP System and allocation of costs.

- Responsible for updates and records receipt of Authorised Signatories Booklets from correspondents’ banks (addition, amendment and deletion).

- Upkeep of meeting rooms and manage meeting room booking system.

- Administers warehouse/archiving matters.

- Assists Head of Facility Management in re-stacking and renovation projects.

Job Requirements:

- Minimum Diploma / Degree

- Able to work on weekends (on ad-hoc basis due to office maintenance requirements)

- Team player, able to work in a fast-paced environment

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Our client is a Global MNC company in the Engineering industry. Due to their current expansion plan, they are looking for a Sales Executive to join their Sales team, in hopes of developing the current high performing team. They are located in West – easily accessible.

Responsibilities:

• Achieve company’s sales target
• Liaise with customer on their invoices/payments when required
• Build/Maintain relationships with potential and existing customers
• Oversee market trends and activities.
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 1 year of relevant sales experiences

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Job Description

• Serve as the primary point of contact for customers utilizing our third-party logistics services, including managing inquiries, resolving issues, and providing updates on shipments and inventory.
• Inventory Control: Implement inventory management processes to accurately track stock levels via MCP system
• Process customer orders, prepare shipping documents, and manage inventory levels to meet customer demand while minimizing carrying costs and stockouts.
• Handle customer complaints and escalations promptly.
• Maintain accurate records of customer interactions, transactions, and service requests using our MCP system and email system.
• Order Fulfillment: Coordinate order processing and fulfillment activities, ensuring timely and accurate picking, packing, and shipping of customer orders.
• Quality Control: Implement quality control measures to ensure that goods meet company standards and customer requirements.
• Vendor Management: Liaise with suppliers and logistics partners to coordinate inbound and outbound shipments, resolve issues, and optimize transportation routes.
• Reporting and Analysis: Generate reports and analyze warehouse performance metrics. Update monthly major customer KPI report
• Any other task given by superior

Requirements

• Degree holders or equivalence
• At least 1 year of working experience in the related field
• Working experience in shipping, supply chain or logistics will be an added advantage
• Work independently and able to work in a fast pace environment
• Team player and dynamic, ability to multi-task
• Good communication and organization skills
• Proficient in Microsoft Office applications

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

Key Responsibilities

• Assist the Accounts Manager with full sets of accounts and handling month-end closing activities
• Accounts Receivable and Bank Reconciliation: Maintain accurate financial records to ensure seamless financial transactions
• Support and ensure compliance with all finance filing requirements, audits, procedures, and forms both statutory and internally
• Submit timely and accurate management and GST reports on a monthly basis
• Other administrative duties assigned

Pre-requisites:

• Preferably with related accounting/finance experience and qualifications
• Good knowledge of MS Word and Excel
• Attention to detail and ability to multitask
• Approach tasks with a meticulous and accurate mindset with a sense of urgency

The position is only open to candidates who do not need a work visa.