Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

We are looking for a motivated individual with a passion for the aviation industry and a keen interest in the spearheading the digital transformation efforts of Changi Airport Group (CAG). You will be driving the development of our consumer applications that will transform our business and bring customer experience to greater heights. You are likely to possess a sharp business mind and a proven ability to project manage the delivery of high-quality technical solutions that drive key business strategies. You will guide functional development teams, both within and outside of CAG, through all phases of the product development process, from discovery, through development, to product launch.

Job Responsibilities
• Assist the product management leads to identify project milestones, align requirements, identify risks and coordinate resources
• Managing project progress and adapting to changes as required
• Ensuring that projects are delivered in accordance with agreed timelines and resources
• Managing relationships with internal development teams, stakeholders and external vendors
• Overseeing all incoming and outgoing project documentation
• Managing project costs, including procurement activities
• Participation in tender process (eg design, submission and review) where necessary
• Participation in internal data protection risk assessments and developing risk mitigation plans
• Working with product owners to conducting project reviews and creating reports for management reviews
• Working with various tech and business teams to optimise and improve processes and overall approach where necessary

Job Requirements

• Degree in Business / Data Analytics / Economics / Information Technology / Information Systems / Computer Science or a related field preferred
• Have at least 4-6 years of digital project management experience using Agile methodology (SCRUM preferred)
• Experience in managing Adobe Experience Manager-based portal rollouts and maintenance, good understanding of all AEM building blocks including templates, components and dialogs is highly preferred (*please elaborate on your experience with AEM if you have*)
• Strong organisation and stakeholder management skills
• Proven track record in managing medium to large-scale digital project deliveries
• Ability to solve problems creatively and effectively
• Results and customer oriented
• A good team player that is resourceful and able to work independently
• Ability to multi-task and thrive in a dynamic and fast paced environment
• Motivated and driven, with a curiosity and openness to constantly look for new solutions and ways of working to tackle new challenges
• Excellent written and verbal communication skills.
• Able to communicate with both technical and non-technical audiences

BUDGET- OTE 350,000 SGD (60/40 split). Someone who has team leading experience. Well verse in Analytics, AI and Digital. Strong sales track record.

Position Summary: Analytics, AI, and Digital Overlay Sales lead - APJ

We are seeking a dynamic and results-driven professional to join our team as the Overlay sales lead for Analytics, AI, and Digital in the APJ region In this role, you will be supporting and overlaying the core sales teams as a subject matter expert and co-responsible for creating and executing a strategic sales plan aligned with the goals of the International CEA and Digital organization. Reporting to the Director for APJ, ME, and ANZ, you will play a crucial role in driving sales revenue for NICE's AI, Analytics, and Digital solutions.

Key Responsibilities:

Strategic Sales Leadership: Develop and execute a robust sales strategy aligned with the objectives of the International CEA and Digital organization.

Sales Revenue Management: Drive and manage sales revenue for NICE's AI, Analytics, and Digital solutions in the APAC region, excluding ANZ.

Cross-Functional Collaboration: Collaborate closely with core selling teams and dedicated PreSales personnel for Digital and Analytics to ensure seamless integration and effective sales processes.

End-to-End Sales Management: Take charge of the CEA/Digital and AI sales process, from initial client contact through successful product implementation, demonstrating a comprehensive understanding of customer needs. In collaborative selling motions you will be able to contribute and guide the core selling teams with sales leadership specific to your portfolio.

Key Qualities and Skills:

Motivated and Creative Approach: Exhibit a high level of motivation, creativity, and an entrepreneurial mindset to achieve success in a competitive market.

Solution-Focused and Disruptive Thinking: Approach challenges with a solution-focused mindset and disruptive thinking to drive innovative sales approaches.

Cultural Diversity Management: Ability to strategically plan and execute sales across culturally diverse regions, navigating complexities in the markets for Digital Customer solutions, Analytics, and AI technology.

Thought Leadership: Lead internal and external conversations, hosting thought leadership and industry events to position the organization as a key player in the Analytics, AI, and Digital space.

Business Outcome and Value Selling: Leverage experience in business outcome and value selling to drive scale and growth within the team.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Supporting efficient operations within a hybrid work setup.
• Secure and allocate training venues for all SMUA courses.
• Strategically optimize the utilization of allocated training room resources for all SMUA Courses.
• Liaise with stakeholders to understand training room requirements and when necessary, deconflict requests to ensure smooth coordination.
• Develop and maintain data visualization dashboards (using Power BI) to track key operational metrics.
• Maintain SOPs documentation for operational processes.
• Plan, manage, and support process improvement projects.
• Occasionally support Academy courses, averaging 2-4 times a year. Flexible off days will be compensated for after-hours work deployments.

• Degree or Diploma holder with a minimum of 2 years of relevant work experience.
• Proficient in project management and adept at problem-solving.
• Proficient in generating data dashboards for informed decision-making purposes.
• Meticulous, analytical, and proactive in handling tasks.
• Self-driven, adaptable, and resourceful in navigating changes.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, fostering effective teamwork.
• Advantageous to have familiarity with Power BI, Python, and/or Power Automate.

https://academy.smu.edu.sg/overview

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description: -

- Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
- Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
- Understand End to end system implementation including analyse, design, testing, and deployment of application
- Explain and guide Developers during Sprints to clarify the scope and intent of user stories
- Lead or support SIT and UAT test case creation
- To work with QA engineers in validating that the story is implemented as intended

Additional Details:-

Top 3 MUST have skills:

1. Business Requirements Analysis

2. Functional Design

3. Functional Testing Good to have skills

- Agile Delivery Methodology

- Ensure that goals, scope, and product domain are understood by everyone in the squad

- Excellent client-facing communication skills.

- Have functional expertise to pick up and understand domain

- Related knowledge swiftly to work with other business analysts, Scrum Master, and product owners to drive pragmatic delivery decisions, control scope, and prioritize work.

- Lead scope discussions and effectively manage and control change.

- Dependency management within the squad and across agile teams .

- Help the squad understand the need for clear and concise Product Backlog items

- Guide squad to develop a high-quality product.

Job Type: Full-time

Work Location: In person

As a senior business consultant, support Chief Regional Officer (CRO) of Mitsubishi Heavy Industries (MHI) group and Managing Director of Mitsubishi Heavy Industries Asia Pacific (MHI-AP) for company managements and regional strategies.

Supervise MHI Group risk management in the Asia Pacific region and provide expert knowledge and solutions for the development and implementation of emergency evacuation plans and business continuity plans.

Promote ESG management in the Asia Pacific region for the long-term growth of MHI Group, and provide expert knowledge and solutions for the development of a sustainable society.

Regional strategy

Provide supports for regional strategy for the Asia Pacific region coordinating initiatives among group companies in the region in collaboration with the country representative.

Risk management

Supervise MHI Group risk management activities and provide expert knowledge and solutions for the development of emergency evacuation plans and business continuity plans.

Conduct and implement evacuation plans in the event of contingencies such as natural disasters, pandemics and conflicts

ESG activity

Lead the development of ESG management policy for the Asia Pacific region, consistent with MHI Group Sustainability Management Policy.

QEHS activity

Presides over QEHS Committee and leads the QEHS activities of MHI-AP.

Requirements

· Bachelor degrees related to business, such as management, economics and law.

· Minimum 15-year experience on:

(i) developing business strategies;

(ii) leading risk management activity;

(iii) managing department in multi-national company in manufacturing or engineering industry.

· Open-mindedness towards different cultures (to interact with parties from various backgrounds as a contact person at the regional headquarters)

· Good communication skills

· Good interpersonal skills and oral and written capabilities, including the ability to build professional relationships with government and other outside organization.

· Extensive understanding and multi-year experience on corporate practices and culture in MHI Group

· Excellent Japanese Language skills (JLPT N1 or equivalent level) in both business writings & speaking in order to coordinate & communicate precise information with Japanese stakeholders in the APAC region / counterparts in Japan HQ.

· International Travel.

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Fresh graduates from NUS/NTU/SMU in Singapore or those with one to two years of work experience. Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Job Description

As a Consultant, you will be responsible for analysing business requirements and designing solutions using IBM Planning Analytics. -You will work closely with stakeholders to identify opportunities for process improvement and provide recommendations for optimization. Looking for more techno functional, not pure developer, able to understand requirement from client and apply it and come up with solution, good in client interaction, and attend the workshop and listen to client. Come up to design, tie in the process.

-Analyse business requirements and design solutions using IBM Planning Analytics.

-Collaborate with stakeholders to identify opportunities for process improvement.

-Provide recommendations for optimization based on data analysis.

-Conduct user acceptance testing and ensure successful implementation of solutions.

-Utilize Business Process Design and other related tools to support project success.

Also, to: - Provide guidance to Developers in performing the build and unit test.

- Develop Test Cases and Test Scripts for Testing Phases –

Provide fixes to defects raised during Testing Phase

- Responsible for all customer business related activities such as requirement gathering, functional design, system configuration and design, testing and user training

- Advise client on leading business solution and best practices

- Provide functional and technical design and solution based on client’s requirements

- Perform solution build, application configuration and unit test based on requirements and design

Top 3 Mandatory skills
1. 3 to 4 years of experience as an IBM PA consultant, able to understand client’s business process, gather requirements, propose solution and design using IBM PA, perform solution build.

2. Knowledge and experience in EPM

3. Detail oriented, analytical and inquisitive

Skills which are good to have / optional

1. Requirements Analysis

2. Business Model Strategy

3. IBM Planning Analytics

4. Business Process Design

5. Business Process Analysis Tools

Primary Skill

IBM Infosphere DataStage

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Hybrid work environment to support and optimize daily operations on the Learning Management System (LMS).
• Manage the creation of learner accounts within the LMS and ensure the assignment of courses aligns with the enrolled learners.
• Create and administer Webinar sessions in the LMS.
• Maintain the synchronization of assessment results with learners' accounts on the LMS.
• Provide dedicated support to learners and trainers, assisting in resolving any LMS-related issues they encounter.
• Actively contribute as a pivotal team member in supporting and implementing a new LMS for the Academy.
• Occasional duty to support Academy courses, averaging 2-4 times a year. Flexible off days will be compensated for work deployments after office hours.

https://academy.smu.edu.sg/overview

• Diploma or Degree with at least 2 years of relevant work experience.
• Self-driven, resourceful, and adaptable to changes well.
• Meticulous, analytical, and proactive to tasks.
• Possesses strong collaborative skills, fostering effective teamwork.
• Prior experience with LMS, TMS, and/or e-learning authoring tools would be preferred.
• Familiarity with Power BI, Python, and/or Power Automate will be advantageous.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Responsibilities

• Oversee the completion of Strategic Customer Quotes.
• Work closely with Corporate Product Managers and Strategic Sales Account Managers to maximize gross profit margin and achieving excellent customer service.
• Works directly with suppliers to obtain the most competitive quotes to support sales and achieve customer satisfaction.
• Review the quote ensuring that we work to meet the original quote strategy and customer expectation.
• To work with the Quote Team and Sales to create a quote strategy and customer expectations.

Requirements

• Diploma in a related field.
• At least 3 – 5 years of applicable work experience in related industry preferred with a demonstrated history of successful performance.
• Working knowledge of sales, quotes and or electronics related job scope is preferred.
• Knowledge of Microsoft Office Applications Excel is essential
• Exhibits strong teamwork and collaboration with good interpersonal communication skills
• Exhibits strong analytical and strategic thinking skills for planning and managing quotes
• Ability to perform well under time-sensitive deadlines
• Able to organize and prioritize workload in a proactive manner

Job Description

Responsibilities:

• Under the Test Engineering team, you will design, build and deploy test equipment with the objectives to ensure products meet design specifications
• Prepare project plan and coordinates the attainment of project deliverable from planning to implementation. Maintains matrix for process improvements
• Drive project deliverable and task details by through the use reports, tracking charts and, checklists
• Aligns the activities of resources internal to the business unit to achieve on-time and within budget performance objectives for the project
• Monitors, and reports to the business unit on project's cost performance
• Participate in intra business unit design teams to complete projects
• Contribute to the team's technical development in the pursuit of the team's project goals
• Research causes to project obstacles and assist in implementing solutions for resolution

Requirements:

• Bachelor in Engineering with minimum 6 years of relevant experiences
• Strong equipment and electrical background
• Proven project management experiences
• Proactive and resourceful personality
• Good communication and follow-up skills

Work Location:

• 8 Upper Changi Road North, Singapore 506906

Job Description

• Understand specifications, drawings, scope and sequence of work
• Assist Project Manager in compilation of handing-over documents including as-built drawing
• Architectural planning, coordinating the drawings, reviewing of project specifications and technical clarifications
• Prepare computerised authority submission drawings and documents in reference to local authority regulations and codes

Requirements

• Diploma / Degree in Architectural or equivalent.
• Good communicative skills, able to interact with people of all levels and teamwork
• Proficient in AutoCad, Revit, Sketch-Up, BIM, Microsoft Project, and other digital tools
• Able to work independently, self-motivated individual with great initiatives and hands-on training experience.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is forOffice of Industry Engagement (OIE).
• Identify and profile SMUs core competitive strengths and key value propositions to industry through close working relationships with all internal stakeholders.
• Oversee the set up and management of industry engagement platform(s) to facilitate and coordinate external partnerships with the University.
• Lead the establishment of a university-wide key account and database management system through thorough review of the Universitys current account management practices while ensuring the requirements and needs of the Office are met.
• Conduct, in collaboration with the Business Development team, industry foresighting and competitive landscape analyses to establish industry strategic priorities to recommend markets and sectors of interest to pursue.
• Formulate business and engagement strategies, to deliver innovative and creative partnership frameworks that broaden and deepen relationships and build strategic alliances that supports the goals of the University.
• Establish an industry engagement governance framework to support the Universitys engagements, including but not limited to negotiation guidelines, cost-benefit analyses, engagement checklists, etc.
• Lead the coordination and enhancement of partnership related processes, such as working with internal administrators such as legal, research and tech transfer office to review and manage partnership and tech commercialization processes.
• Plan and organise regular internal stakeholders updates to keep them abreast on the Universitys industry engagement priorities and developments.
• Oversee the reporting of OIEs annual budget and forecast review of OIE operations for OIE Director.
• Manage reporting to the Universitys senior management on Industry engagement activities for OIE Director. Management report will include updates, analysis, recommendations, project expectations, roadmaps, key deliverables, and quantifiable goals.
• Represent OIE, together or in lieu of the Director in high-level meetings, events, and official engagements.

• At least a Bachelors degree; postgraduate degree would be an advantage.
• At least 15 years of relevant work experience required.
• Prior experience in economic agencies or public sector would be an advantage.
• Seasoned in business management, strategy, and governance.
• Leadership experience in leading and managing new offices, initiatives, or policies.
• Excellent interpersonal skills with ability to network at all levels, across cultures and backgrounds.
• Strong knowledge and experience in the higher education industry sector
• A proven track record in strategic planning
• A strong understanding of national, regional, and global business growth trends and opportunities
• Familiarity with other dimensions of industrial partnerships including intellectual property and technology transfer, government grants, grant and contract management, and philanthropic development.
• Outstanding written and communication skills, and a clear thinker and presenter
• Possess creative problem-solving, multi-tasking and analytical abilities.
• Resourceful, independent worker and a team player, with strong collaborative and influencing skills that enables collaboration with a wide range of partners.

#LI-JN1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our built environment work, that means designing spaces that foster innovation, cultivate collaboration and drive the next great discovery for humanity.

Bring your creativity, collaborative spirit and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can deliver extraordinary solutions for a better tomorrow, together.

Our Singapore office is currently hiring a Lead Project Development Engineer to join our Energy team. Main duties:

• Manage the delivery of study phases of key projects, which requires leading the interface with local and regional delivery.
• Provide technical guidance and oversight functions on large, strategic consulting projects.
• Apply industry experience; manage a portfolio of projects which have complex features with respect to their content and/or need for integration; interface positively with our Jacobs virtual team groups.
• Mentor and support the development of staff working in the Future &Transition Fuels team.
• Keep abreast of new methods and developments impacting Jacobs, track and contribute to industry developments, trends, both technical and market, to recommend changes as required.
• Work together with commercial, project management and technical leaders to create opportunities for Jacobs to plan, develop, deliver, and operate a range of projects in the Future and Transitions Fuels markets.

To be a successful candidate you shall possess:

• Minimum Degree in Chemical/Hydrocarbon Engineering
• 15 to 20 years of experience which includes driving low carbon/green fuels (LNG & hydrogen at its derivatives) and carbon capture technologies, covering all project phases from concept to execution.
• Experience working in different geographies/cultures.
• Proficiency with Aspen HYSYS, Pipenet, Flaresim, AFT Fathom.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs. Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

#ASIAID #ASIAWater

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[