Client Services Manager supports the Client Services Director in various event management phases: pre-event planning, actual event execution & post-event management, and gain competency in running daily association management operation.

Job description

• Managing and interacting with various stakeholders including the client organisations’ board of directors and other professional & industry organizations.
• Coordinate attend and record (in-person or virtual) meetings.
• Administration of membership applications and maintain membership databases
• Administration and marketing of academic and training courses.
• Organizing various (hybrid, virtual and physical) programs and events such as talks, conferences, annual social events etc.
• Management of social media account/website to promote and raise awareness of client organisations.

Job requirements

• Pro-active, self-motivated, conscientious and a team player who can work with minimum supervision.
• Good time management. Able to multi-task and deliver assigned tasks within timelines.
• Meticulous and good project management skills. Ability to follow through on implementation of decisions. Resourceful mindset to resolve issues.
• Articulate and possess good communication (verbal and written) and interpersonal skills to manage customers, service providers, suppliers, etc.

Relevant Experience

• Experience in organizing events and managing social media/websites will be considered favorably.
• Secretariat experience and/or working in a professional/trade organization will be considered favorably.

Responsibilities:

1. Develop and execute comprehensive global digital marketing strategies across paid, owned, and earned channels.

2. Lead digital marketing initiatives to achieve brand consistency and impact across all markets – US, Europe, Asia, etc.

3. Collaborate with regional marketers to ensure local execution of global digital strategies.

4. Oversee global management of social media accounts and localization of content.

5. Optimize global SEO and paid advertising campaigns while adapting tactics to local markets as needed.

6. Build global email marketing campaigns while coordinating with regional teams on localized content.

7. Manage global digital marketing budget allocation across regions and campaigns.

Requirements:

1. 8+ years of digital marketing experience, with 3+ years in a global marketing role.

2. Understanding of key differences in digital marketing strategies across geographic markets.

3. Knowledge of global marketing operations, budgets, and resource planning.

4. Cross-cultural sensitivity and ability to collaborate effectively across regions.

5. Fluent in English, other language skills are a plus.

6. Willingness to travel regularly to regional offices and marketing events.

7. Solid analytical skills and data-driven decision making.

8. Mastery of leading digital marketing technologies and analytics tools.

9. Bachelor’s degree or above in digital marketing or relevant areas.

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your ‘day to day’

Manage and influence retail business owners / key decision makers within outlets of a defined territory to grow PMI volume and market share, through establishing and maintaining a high degree of rapport, maximizing retail leverage, representing the company in a positive and professional way, focusing on teamwork and displaying a high degree of work ethic.

• Contribute to the development of Area sales strategies through developing and proposing Territory sales plans.

• Achieve area pricing competitiveness - Use price reporting and management tool to analyze pricing competitive landscape and manage pricing competitiveness performance within the area.

• Achieve assigned trade program targets/cycle objectives within area.

• Achieve high adoption rates of digital trade platform within targeted channels in accordance to market touchpoint strategy.

• Coach and educate retailers on overall site navigation enhancements and new tools introduced to improve user experience.

• Monitor, gather and provide quality data and insights on store, consumer and competitor dynamics.

• Establish and maintain high levels of rapport with business owners and key decision makers, effectively communicating PMI's initiatives and getting the retailers’ support.

• Uphold corporate integrity and values while ensuring all activities are in line with PM policies and procedures, including Sales Force operating guidelines, local and federal laws and International Marketing Code.

Who we’re looking for

• Diploma, bachelor degree or equivalent in any field

• 4+ years working experience in an FMCG company, focusing on sales, merchandising and retailer engagement

• Proficient in English and Chinese, dialects such as Cantonese or Hakka an advantage

• Proficient in MS Excel, PowerPoint, Word

• Strong analytical and communication skills

• Class 3 Driving License

• Motivated, driven and result-oriented individual with growth mindset

What we offer

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

• Take pride in delivering our promise to society: to deliver a smoke-free future.

Reporting to the GM, the Operations Executive’s primary responsibility is to oversee and ensure smooth the day to day operations of the company, and support the company to hit growth targets and sales goal.

Job Responsibilities:

Inventory

• Update, maintain and keep accurate inventory records in system on a consistent basis.
• Monitor stock depletion and manage weekly stock withdrawals from external (bonded) warehouse to ensure optimal stock level at all times.
• Process stock transfers (consignment/ collection) and goods returns.
• Verify the accuracy of stock movements by conducting detail audits of the inventory on a regular basis.
• Report stock loss/ damage; investigate inventory errors and reconcile stock discrepancies in a timely manner.
• Track goods returns, investigate all the potential causes and suggest corrective measures for improvement.
• Oversee quarterly stock take.
• Work closely with warehouse team to create and implement effective inventory control procedures.
• Work closely with purchasing team to ensure stock sufficiency.

Operations

• Oversee daily business operations and addressing operational issues.
• Supervise warehouse and logistics team, including fleet and warehouse management, and backup when required.
• Responsible for enforcing company policies and procedures within the office.
• Liaise with different departments to improve performance and work efficiency.
• Evaluate current work processes and recommend improvements.
• Develop and maintain standard operating procedures and operational guidelines for staff.
• Educate operations team on best practices, company policies and service excellence standards.
• Ensure warehouse and fire safety are compliant with government regulations.
• Oversees warehouse/logistics equipment, property management and maintenance.
• Support the Sales and Marketing team in implementing activities and event-related operational requirements.
• Generate operational reports for management as needed.
• Other ad-hoc duties assigned.

Skills and personal qualities:

• Communicating clearly in both oral and written form
• Paying attention to detail so that operations run smoothly
• Prioritizing so that the most important matters are attended to quickly
• Exhibiting good organizational abilities in order to keep everything on track
• Possessing a goal-oriented mentality to always be on the lookout for ways to make the company more efficient
• Grasping numerical concepts in order to interpret data and make sound decisions
• Knowledge of Microsoft Dynamics 365 Business Central is a plus.

Your primary responsibility will be to gather, analyze, and report on various service-related data to support decision-making processes within the organization. You will play a crucial role in providing insights and recommendations to improve service quality, efficiency, and customer satisfaction.

Key Responsibilities:

• Prepare and churn daily, weekly, monthly, or quarterly reports (as appropriate) stipulated by Customer’s Contract obligation; or at agreed time intervals, through the analysis of data, past trending records and Service Management Reviews
• Recommend areas of improvement that support Customer’s business requirements through gap analysis and periodic reviews; initiate Service Improvement Plan (SIP) as appropriate
• Ensure that data published is unchanged from creation to reception; by upholding to act with integrity and ensure that all data extracted and published are treated as Confidential
• Generate reports with accuracy, determine classifications by identifying trends, clarifying inconsistencies, and monitoring progress periodically
• Commitment to fulfill, ensure correct and accurate, valid data is published and timely delivery of Customer deliverables
• Perform integrity and quality analysis on data prior to publication, ensuring that business standards and customer expectations are being maintained
• Prepare and manage operational reports to improve the overall performance of the support teams; and highlight the pain points in the operational process
• Articulate and document the Service Level Agreement (SLA), and Operational Level Agreement (OLA) deliverables to achieve the outcomes expected by both AsiaPac and the Customer
• Propose reporting templates based on reporting requirements/descriptions per the Customer’s Contract schedule; ensure that access to the data sources is set up in order to produce the reports
• Work closely with the Operations and Service Delivery Teams to identify and define, value-add to existing reports, and discuss the structure, as required
• Support to deliver ad hoc reporting and analytics requirements to both customer and internal/senior management
• Contribute and support governance improvement on policies, standard ITIL processes, and procedure adoption, review and update related documentation; develop and maintain standard operational and service delivery templates, report procedural and work instructions documentation
• Support internal audits to ensure compliance with certified standards (e.g. ITIL, OSPAR)
• Take up and to lead small/medium projects or initiatives to improve the processes and toolsets
• Good understanding and familiarity with IT Operations background

Requirement / Pre-requisites:

• Proficiency in Microsoft Excel functions (Pivot tables, vLookUp, Conditional Formatting, Mixed Type Charts, Array Formulas, Macros, Microsoft Power Add-ins, etc…); familiar with using Power BI as an added advantage
• ITIL certified an added advantage
• Knowledge of Auditing Standards ISO20000, Quality Management System ISO9000 an added advantage
• High level of personal commitment, proactiveness, and sense of responsibility
• Demonstrate problem analysis and solution formulation ability
• Excellent customer service orientation and ability to communicate clearly; is meticulous and possesses good report-writing skills

Qualifications and Skills:

• Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
• Proven experience as a Data Analyst or similar role, with a focus on service-related data analysis and reporting.
• Strong analytical and problem-solving skills with the ability to think critically and draw insights from complex datasets.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders effectively.
• Detail-oriented with a high level of accuracy in work output.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with service management concepts (e.g., ITIL) is a plus.

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

We are looking for an experienced HR Manager to join our growing team. In this role you will focus on our most important asset, our people. This role is responsible for engaging, training and developing our people, working closely with the HR Manager (TA) to make Chab Events an amazing place to work.

Engagement Responsibilities:

• Measure Employee Engagement across the organisation, and design creative initiatives to increase engagement.
• Work with the Senior HR Manager to manage the onboarding process to ensure new joiners are onboarded quickly & smoothly
• Craft various initiatives and events that encourage a fun and positive work environment, where employees feel valued and appreciated
• Manage team bonding activities & schedule, delivering engaging and creative experiences.

Operations Responsibilities:

• Handle HR administration functions
• Assist the Finance department with monthly Payroll
• Benefit & Welfare Administration
• Onboarding & offboarding
• Handling queries relating to HR matters
• Raise contracts, promotion and salary related official letters
• Manage HRIS System (leave allowances, engagement activities, compliance etc)
• Prepare weekly reports for senior management on key HR Analytics
• Manage work pass application & renewal process
• Liaise with MOM & other government entities relating to labour law, surveys, grants etc
• Adhering to employment laws and ensure compliance with employment legislation
• Liaise with IT service provider for IT related set up & any issues

Must haves

• More than 6 years of HR experience, with a minimum 3 years experience in a Generalist / Operational HR role.
• Ability to manage in all directions
• A positive, proactive can do attitude, with a solution oriented approach
• Experience delivering training advantageous
• Expert communicator, fluency in English essential
• The ability to motivate and inspire others
• The willingness to work in a fast paced environment, with high levels of ambiguity

It would be great if you also have

• Experience, or an interest, in the events & creative industries
• Formal HR qualification (CIPD, IHRP or equivalent)

The successful candidate wont have 100% of the experience we’re asking for. If you’re reading this, and you have the passion and desire to work in a fast paced environment with the ability to elevate our Talent Engagement efforts then we want to hear from you.

Why Chab?

• Being part of a team that preserves Chab’s culture as a fun, dynamic, multicultural and diverse and continuously expanding team;
• Consistently providing the team support with their intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• Developing the team and yourself with focus on training, development and knowledge sharing
• The Aperos (you’ll get it…)
• A super fun and dynamic team of 50+ strong members
• Unlimited coffee and snacks

• Supports change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
• Prepare and analyze financial statements, ensuring accuracy and compliance with accounting standards.
• Assist in the coordination of internal and external audits.
• Work closely with other departments to resolve billing and payment issues.
• Checks payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

JOB REQUIREMENTS/QUALIFICATIONS:

• Bachelor’s degree in Accounting or related feild.
• Proficient in accounting software and Microsoft Excel.
• Adept knowledge of accounting principles and practices.

Roles & Responsibilities:

• Assist in planning and managing annual/ monthly sales plan
• Implement sales strategies aimed at consistently driving sales volume and achieving store sales targets
• Preparing weekly sales status reports and analysis report of previous month’s sales
• Identify opportunities, formulate plans and brainstorm strategies to increase sales
• Building relationships and regular business meetings with department store and shopping mall Management
• Negotiations for opening and closing stores in department stores and shopping malls
• To manage a team of Sales Executives and Promoters in the stores island-wide
• Facilitate monthly Promoters meeting
• Responsible for store maintenance management such as store creation, repairs, zoning, fixture placement, products and Point Of Purchase Displays
• Other ad-hoc duties as assigned

Requirement:

• Minimum Diploma in any discipline
• Minimum 4 years of relevant experience
• Sales and results oriented to meet targets and budgets for overall stores profitability management
• Excellent communication, negotiation, and presentation skills
• Proficient with MS Office based applications (Word, Excel, PowerPoint)

Other Information:

• Monday to Friday work week position based in Singapore Head Office near Red Hill MRT station
• Medical & Dental Coverage
• Staff purchase and free company merchandise
• Fitness Program & Birthday gift voucher

You will provide administration and management support to research and academic activities for the Department of Haematology.

You will work closely with the Principal Investigator (PI) in all aspects of the research coordination activities such as planning, coordinating, submission to IRB and/or regulatory authority and liaise with subjects and other members of the research team to ensure all study related activities are carried out efficiently in adherence to IRB, protocol requirements, GCP and other applicable regulatory authorities. In addition, you will support and participate in the SGH mission of providing quality patient care, education, research.

Job Requirements:

• Bachelor Degree in Health Sciences/Life Sciences & any other relevant disciplines, or Diploma in Life Science /Pharmaceutical Science/ Clinical Trial Management, Diploma /Advance Diploma/ Degree in Nursing.
• Good interpersonal skills and ability to work independently are desired.
• Fully vaccinated against Covid-19

Responsible for directs sales solicitation on behalf of the hotel through the strategic implementation of effective sales activities.

Responsibility and Authority

• Increase or exceed all established sales goals.
• Assist the Director of Sales in managing group sales team activities.
• Identify and qualify of potential new corporate accounts.
• Maintain regular sales call patterns in areas/markets designated and servicing of contact through telemarketing, correspondence or personal sales visit.
• Conduct site inspection and entertainment for potential / existing accounts.
• Participate in company and industry functions with the intention of soliciting and establishing new corporate accounts.
• Be familiar with the hotel's competitors and their activities.
• Servicing of in-house guests through entertainment or courtesy call to establish rapport with these guests and also to gather feedback on their stay and any other information, which would lead to repeat stay.
• Follow up with all clients before and after functions / corporate meetings so as to obtain feedback and ensure repeat business.
• Established and maintain an up-to-date level of communications with Director of Sales on a constant basis in addition to the Weekly Sales Call Plan Report.
• Makes constructive suggestions on special rates plan or sales promotion revision to meet the competition, increase bookings, improve sales efforts and servicing.
• Attends the sales meetings, revenue meetings and participates actively with relevant information of sales activities & etc.

Job description

The incumbent will be responsible for the following:

• Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.
• Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.
• Drive improvements in budgeting and forecasting process for cost control.
• Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.
• Proactively identify and mitigate operational and financial risks.
• Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.
• Manage the statutory and reporting requirements under Charities Accounting Standards.
• Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.
• Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.
• Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.
• Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

• A qualified CA or CPA with more than 15 years of experience, minimum 5 years in management position
• University degree in Accounting and/or Business Management.
• Demonstrated track record in leading a finance function.
• Experience in working in a medium to large charity will be a plus.
• Excellent engagement and communication skills.
• Proven ability to inspire and manage teams, both directly and through a matrix management structure.
• Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.
• Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.
• Experience in ERP system implementation.

Note: Only Shortlisted Candidates Would Be Contacted

LOOKING FOR FOOD OUTLET MANAGER

WORKING LOCATION - BUKIT MERAH

WORKING HOURS - 8 HOURS PER DAY

SHIFT HOURS REQUIRED

ABLE TO DO SIMPLE ACCOUNTING

HANDLE FOOD STOCK TAKE

HANDLE CUSTOMER

HANDLE CREW

DAILY STOCK TAKE

DAILY CLEANING

TO PERFORM DAILY SALES TRANSACTIONS

ORDER OF STOCK FROM SUPPLIERS

1. High End Luxury Bathroom Products
2. Selling to Private Homes
3. Selling to Hotels
4. Selling to Developers Projects
5. Meeting direct home owners
6. Meeting Architects & Interior Designers to specifiy products into their projects
7. Meeting Hotels to specify products into their projects
8. Meeting Developers to specify products into their projects
9. Prepare proposals & specifications & quotations
10. Amend proposals & specifications & quotations
11. Follow-up with Owners / Hotels / Developers on the projects
12. Monitor Payments by clients
13. Ensure Proper delivery of order to projects
14. After Sales service to Owners / Hotels / Developers on the projects
15. Singaporeans Only
16. All are welcome
17. No experience required

Company Background

DFI Retail Group is a leading pan-Asian retailer and operates across four broad formats: Food (including Supermarkets, Hypermarkets and Convenience stores), Health & Beauty, Home Furnishings, and Restaurants. The Group has operations in 12 markets and operates multiple formats in most markets to satisfy different customer segments and trades under well recognized brands.

DFI Retail Group is a member of the Jardine Matheson Group.

The Roles

As a Senior Manager, Corporate & Consumer Affairs in the Singapore market, you will play a crucial role in managing and enhancing the company's reputation and relationships with both corporate stakeholders and consumers. You will be responsible for developing and executing strategies that promote positive engagement, address concerns, and build trust among key stakeholders. Your role will involve closely collaborating with cross-functional teams, including Marketing, Legal, Public Relations, and Government Affairs, to ensure alignment and effective communication. Additionally, you will monitor and analyze market trends and regulatory developments to proactively address potential challenges and leverage opportunities. This is a dynamic and impactful position that requires strategic thinking, strong communication skills, and a deep understanding of the Singapore market and its unique challenges.

Responsibilities

• Strategic Communication Management: Work closely with the Group Communications Director and actively participate in the planning and execution of group-wide communication strategies that span across all brands under our Group, ensuring consistency and alignment with overall business goals
• Brand and Reputation Management: Manage and protect the DFI brand and reputation both internally and externally, particularly in the context of change management initiatives
• Issues and Crisis Management: Lead crisis communication planning and response, effectively managing media relations and safeguarding DFI’s reputation
• Government & Community Relations: Proactively engage and foster strategic relationships with government entities and community organizations. This role involves seeking collaborative opportunities that resonate with our group's strategic objectives, understanding regulatory trends, and advocating for DFI’s position. The focus is on building and maintaining positive, mutually beneficial relationships that enhance our brand's presence and contribution within the community and political landscape
• ESG Communications: Drive the internal and external communication in support of DFI's ESG initiatives, promoting the company's commitment to environmental, social, and governance responsibilities
• Communications Content Development: Generate and supervise the creation of engaging communication materials for various channels, maintaining consistency in messaging and brand values.
• Event Management: Oversee corporate events, ensuring they reflect group strategies and enhance brand image
• Support Marketing Communications: Where necessary, partner with the marketing teams to amplify integrated communication strategies that complement marketing efforts
• Leadership and Internal Communications: Provide communication guidance to senior leadership and foster a transparent and engaging internal communication culture
• Media Relations: Handle media inquiries, maintain journalist relations, and manage public communications
• Team Leadership and Development: Effectively develop and coach members of the Corporate Communications team, setting objectives, evaluating performance, and fostering professional growth

Qualification

• Bachelor’s degree in journalism, Communications, Public Relations, Marketing, or a related field
• Around 10 years of working experience in public relations, media, corporate communications or public affairs under FMCG or retail industries.
• Strong understanding of the Singapore market dynamics, regulatory environment, and cultural nuances
• Excellent communication skills, both written and verbal, with the ability to effectively engage with diverse stakeholders

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

We’re looking for

• Experience with organising events up to 2000+ attendance
• At least 5 years in the Event Management Industry in Singapore OR SEA
• Comprehensive knowledge of the B2B Event management industry
• Confident and positive attitude this is a client facing role that needs a happy, enthusiastic and professional person who understands how to liaise and present themselves in front of clients and suppliers within a working environment.
• Excellent organiser with strong project management skills must have experience in managing multiple events at any one time with the ability to multitask and prioritise based upon the event requirements.
• Ability to understand client objectives and interpret them to develop an integrated event strategy (including good listening and questioning skills)
• Co-managing the clients and colleagues expectations accurately with the ability to meet agreed deadlines.
• Experience managing a wider team on site at an event, with the ability to troubleshoot on site at events before anyone else, react accordingly and provide solutions to the internal team, external suppliers and clients alike. Same goes for Virtual events.
• Immaculate attention to detail & writing skills can input information quickly, accurately and thoroughly. Comfortable with proofreading and basic copywriting.
• Team player - happy to take instructions but also work independently and proactively when required.
• Excellent experience in working with spreadsheets and creating proposals and presentations in PowerPoint is a must.
• Comfortable working under pressure in a dynamic & multicultural startup environment.

Assisting the Account Manager

• Helping your manager taking a lead in clients’ marketing and advertising strategies
• Co-Leading a team to provide the utmost level of client service
• Liaising with clients at a senior level
• Promoting the expansion of business with existing clients
• Serve as the secondary point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Completing projects to a specific schedule and within an agreed budget
• Negotiate contracts and close agreements to maximize profits
• Using your skills to push clients, and the agency, creatively and strategically
• Plan budgets and activities for account management in the company
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust

Leadership and management skills

• Be accountable for ensuring that your Manager is regularly updated on the progress of the event.
• Provide feedback and counsel production staff to meet quotas/objectives
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.
• Drive team synergy and positive team spirit to ensure your team feels supported.
• Delegate responsibly and ensure all team members are benefiting from your time, and exposure to different projects to increase their skill set.
• Managing internal resources to ensure that the workload is shared evenly across the team and all conflict is dealt with in a positive manner with minimum fuss.

The Chab Tribe experience

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros

FamilyNexus @ Our Tampines Hub (FamNex@OTH) is a one‐stop wellness hub to integrate health and social services for families. It will host self-help resources for families, consultation rooms for health and social services, as well as activity spaces for conducting group activities for children, couples and families.

You will be based at FamNex@OTH and play a key role in engaging families and caregivers residing in the eastern region and connect them to FamNex@OTH’s services/activities/resources to support their health and social care needs. You will also be responsible for providing efficient and effective integrated person-centred health and social care, encouraging residents towards healthy lifestyle changes, as well as ensuring residents’ care is coordinated and delivered. This includes maintaining updated documentation of care plans, post-intervention follow-ups, and engagements with residents and/or caregivers.

You will support the implementation of FamNex@OTH, such as working closely with health and social care providers to support the preparation and smooth execution of services and activities. You will also assist in data collection, reporting of key performance indicators and coordinating and supporting other operational activities such as meetings and writing of reports.

Job Requirements:

• Diploma or Higher NITEC / NITEC / GCE ‘N’ / ‘O’ / ‘A’ Level with at least 6 years of relevant experience
• Operational experience in and knowledge of health, social and community care sectors
• Good verbal and written communication skills
• Good team player, energetic, personable and able to empathise and relate to others
• Independent and able to demonstrate critical thinking
• Proactive and able to adopt a variety of coaching methods, as suited for different patient profiles
• Able to be work on Saturdays
• Must be fully vaccinated against COVID-19

Job Summary

As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

Job Description

- Clinic processes and administrative tasks

- Drug inventory, stock taking and ordering

- Clinic assistants – hiring and training

- Rosters of doctors and clinic assistants

- Claims reconciliation

- Other ad hoc duties assigned by management

Job Requirements

- Prior clinical experience an added bonus

- Excellent communication and interpersonal skills

- IT savvy

Job Description

SingHealth Experimental Medicine Centre runs several core facilities for translational research in SingHealth. Reporting to the Veterinary Manager, you will be responsible in supporting the implementation of policies and initiatives for animal husbandry and care.

You will be involved in the maintenance of animal inventory, equipment and facilities to ensure full compliance with the National Advisory Committee for Laboratory Animal Research (NACLAR) guidelines, Animal and Veterinary Service (AVS) requirements and American Association for Accreditation of Laboratory Animal Care (AAALAC) international standards. You are also responsible for ensuring the provision of veterinary husbandry and care to support training and research activities in the centre. You will also be required to interact with researchers to facilitate veterinary operations in the department.

Requirements

• Diploma in any discipline or GCE A / O / N Level with minimum 4 years of relevant experience
• Ability to handle small and large animal work and perform shift duties, including weekends and public holidays
• Highly motivated with strong interpersonal skills
• Basic knowledge in Microsoft Office applications
• Fully vaccinated against COVID-19

Job Scope:

Marketing & Corporate Communications

- Manage online marketing and website management

- Managing and updating of company website and activities

- Planning and organizing medical events and company functions

- Ensure consistency of corporate image on print and online

- Implements marketing and advertising campaigns by assembling and preparing marketing and advertising strategies, plans and objectives

- Liaise with agencies and source new ways to promote the brand

- Preparing and maintaining all promotional materials

- Research new market opportunities

- Research new products areas for the company

Job Overview: The Tax and Business Manager role at Minor Food Group (Singapore) Pte Ltd. is a multifaceted position encompassing responsibilities in tax and finance management, and corporate secretary support. This role is instrumental in maintaining tax and regulatory compliance while contributing to strategic decision-making within the MINT organization based in Singapore. The individual will be a vital asset to the Minor Group, supporting over 10 entities in Singapore.

Responsibilities:

Tax Compliance/Tax Planning Restructure

• Ensure thorough tax compliance for the Singapore subsidiaries within the Minor Group. Key responsibilities include:Reviewing the preparation and filing of tax returns
  Managing inbound and outbound withholding tax reporting
  Coordinating with other offices and external advisors for foreign tax compliance, filings, and other tax-related matters
  Provide support to the Bangkok Shared Service Office on various tax restructuring projects.
  

Corporate Governance and Strategy

• Support the holding of board meetings of the Singapore subsidiaries within Minor Group. This include:Prepare and manage materials for board meetings, including agendas, minutes and presentations.
  Provide administrative assistance to the board, including meeting coordination, documentation, and logistics.
  Support board-level decisions related to financial matters and corporate strategy.
  Acknowledge and review legal documentation that need to be executed by the directors.
  Facilitate communication between management, board members, shareholders, and relevant stakeholders.
  

Financial Management:

• Work with Shared Services Team to:Ensure compliance with financial regulations and accounting standards.
  Oversee timely and accurate filing of financial reports, and tax returns with regulatory authorities.
  

Qualifications:

• Bachelor's degree in accounting, tax, or a business related field.
• Proven track record of hands-on experience in tax compliance, tax planning, and restructuring within a corporate setting.
• Some understanding of international tax regulations, including experience in managing inbound and outbound withholding tax reporting.
• Strong analytical skills, with the ability to analyze financial data and provide strategic recommendations for tax optimization.
• Demonstrated experience in corporate governance, board responsibilities, or related legal and financial matters.
• Knowledge of regulatory compliance and financial reporting.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.

You will play a key role in supporting SingHealth’s efforts in being a leader in Academic Medicine. You are responsible for leading the day-to-day operations of the Office of SingHealth Academy. You will be involved in the commercialisation of training programmes, where you are required to engage internal stakeholders/clients to identify potential areas, customers, and programs for commercialisation. You will work with Subject Matter Experts on developing the curriculum and corresponding course materials, as well as collaborate with the relevant teams to support commercialisation efforts.

You will lead the programme office to administer the commercialised training programs (on-site or hybrid) and monitor the adoption rates for the commercialised products.

In addition, you are required to scan the market and identify potential training programmes that may be relevant to SingHealth. You will collaborate with partners to develop training programmes, explore aligning existing programmes and develop new programmes that can leverage on available funding. You will drive the marketing and branding of SingHealth Academy, pitch the services and promote SingHealth Academy as the training partner of choice to healthcare professionals. You will also contribute to overall risk management initiatives undertaken by the department, as well as evaluate and identify all risk factors (such as staffing, infrastructure and scalability) accordingly.

You will develop and implement budget, manpower training and career development plans for the Office. You will also propose, lead, and implement development plans, new initiatives, projects, or start-ups to support the growth of the department. You will also plan and supervise all activities, build, and maintain relationship with key stakeholders as well as support Group Education in building its education & academic framework.

Job Requirements:

· Bachelor’s degree in business administration, Marketing or Hospitality, with at least 8 years of working experience in a related field

· Possess relevant work experience in the healthcare industry, events or training management, where prior experience in commercialisation would be an added advantage.

· Proficient with Microsoft Office applications

· Possess an enterprising mindset.

· Possess project management skills, attention to detail and ability to work independently.

· Highly motivated, creative, and driven in leading teams to reach goals and objectives.

· Possess strong negotiation, verbal, and written communication skills.

· Ability to work effectively in a fast-paced environment.

· A team player with interpersonal qualities to nurture long term relationship with stakeholders.

· Must be fully vaccinated against COVID-19

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring an eCommerce Assistant Project Manager to manage operations of multiple brand websites; plan, project manage, and coordinate site launches, new site features and optimisations across all markets and management of content transcreation. This involves conducting research of current market behaviours, working with local markets; project scoping; planning and coordination with internal and external stakeholders.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce, Marketing, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with website and online marketplace customers, delivery and courier companies, social media platforms and any other service providers (digital agencies, developers, translators, etc.).

Responsibilities

Website Operations

• Conduct daily checks and ensure full functionality on all Bacha Coffee websites
• Respond to and troubleshoot all website issues using issue tracking / project management software such as JIRA
• Project manage all website issues and tracking with developer agency

Site Launches

• Conduct research of current local market environment, behaviours, and requirements
• Gather and manage requirements from local franchisees, and define site launch scope
• Coordinating with internal teams and third parties or vendors (eg. transcreation and developer agencies) for execution of site launches
• Track and monitor progress of site launches, ensuring that sites are launched on-time

Site Enhancements and Optimisations

• Identify problems uncovered by customer feedback, and opportunities for improvement of online user experience
• Project manage site enhancements and feature implementations, including coordinating, implementing and testing
• Keep up-to-date with industry best practices and monitor competitor websites

Experimentations

• Ideating potential tests that can be conducted on-site
• Coordinate and implement A/B testing, monitoring and interpreting results.

Content Transcreation Management

• Project management of transcreation of all Brand content, including and not limited to, website, menu, retail collaterals, ad-hoc seasonal websites, social media posts etc.
• Maintenance of internal Content Hub
• Ensure content is transcreated to highest quality and according to brand guidelines

Others

• Documenting of weekly meetings, and providing the eCommerce Manager with project updates and progress
• Maintain and update reports that informs all stakeholders of project status
• Creating User Acceptance Test plans for new site launches, site functionalities etc.
• Work closely with internal (IT and Marketing) and external (web agencies, developers) stakeholders to ensure website quality and efficiency
• Manage CMS developers and ensure that projects are completed with high quality and on time
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service

Requirements

• Bachelor degree in Digital Marketing, eCommerce, Business or similar equivalent with 3-5 years’ experience
• Strong communication skills with excellent command of English
• Strong time and project management skills with the ability to multi-task
• Outstanding problem-solving skills and the ability to troubleshoot website issues in a fast-paced environment
• Ability to translate marketing needs into program execution to drive business performance.
• Meticulous, adaptable, creative thinker who is able to work independently in a fast-paced environment
• Proficient with MS Office applications
• Media and internet savvy
• Results-driven and able to work under pressure
• Understanding and hands-on experience in working with Content Management Systems (CMS)
• Proficient with issue and project management tools such as JIRA
• Experience in managing multiple regional projects would be a plus
• Experience working in the luxury industry would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

The first person in charge of overall delivery and service should not only support the pre-sales work of the project, but also be responsible for the business indicators of delivery and service, the overall delivery situation and customer satisfaction; at the same time, PM is also responsible for building delivery and service. To ensure the successful landing of various businesses.

High-level Key Role & Responsibility:

1) As the first responsible person for delivery program management, it is necessary to ensure that the project is delivered to customers in a timely, accurate, high-quality, and low-cost manner, to obtain high customer satisfaction

2) As the person responsible for delivering business goals, be responsible for all aspects of project delivery and service business goals, such as revenue, delivery cost and invoicing matter.

3) As the person in charge of contractual delivery, it is necessary to promote the efficient and high-quality implementation of project contracts and promote contractual delivery to customers through the whole-process management of contract business (key clause control, invoicing, contract negotiation, handover, performance, change, etc.)., optimize customer experience and improve customer recognition.

4) As the manager of project delivery, it is responsible for monitoring, discovering project problems, and giving early warning and feedback in a timely manner, improving project operation level and delivery quality, ensuring successful project delivery, and obtaining high customer satisfaction.

5) As a delivery resource manager, it is necessary to reasonably predict, plan and allocate project business volume and delivery resources, and complete the daily management of project delivery resources.

Details activities:

The Professional service pre-sales activities include but not limited to:

· Coordinates closely with internal product sales, sales support, and engineering department to align solution.

· Support the contract negotiation and clarification.

· Provide the overall program/project timeline, resources plan and risk assessment.

· Review and highlight the SOC/Contract clauses (professional services) which will impact the overall project cost, schedule, and customer satisfaction.

· To ensure all the deliverables after the contract has been agreed upon.

The post-sales activities include but not limited to:

· Develop e2e program, manage the day-to-day activities of multiple projects and engineers, communicate with partners/3rd party vendor and customer to ensure the deliverables are on schedule and within cost parameters.

· Resolve any issues and solve problems throughout program/project life cycle.

· Track and report on project milestone and provide status reports to relevant stakeholders.

· Lead, coach and motivates project team members on a proactive basis.

· Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project element.

· Develop tools and best practices for project management and execution.

· Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

Job requirement

· Bachelor’s Degree in appropriate field of study or equivalent work experience

· Proven working experience in project management

· Excellent client-facing and internal communication skills

· Excellent written and verbal communications skills

· Solid organizational skills including attention to detail and multitasking skills

· Strong working knowledge of Microsoft Office

· Project Management Professional (PMP) / PRINCE II certification will be an advantage

· Proven ability to complete projects according to outlined scope and timeline

· Able to work under pressure and fast-paced environment

· Knowledge in any of the below fields in 4G/5G mobile communications, cloud computing, network function virtualization, database, Linux operating systems, IP networking domain knowledge, and IP network security will be an advantage. Minimum 4 years working experience in related field.

The Job

You will assist and support Pharmacy operations in the supply of medication to patients and in the management and distribution of drug stock. On a daily basis, you will picks, counts and labels medicine as indicated in the prescriptions under supervision of pharmacist/pharmacy technician supervisor.

Requirements

• Minimally have GCE ‘N’ Level with pass in English and Mathematics
• Prior experience in healthcare ,hospitality or customer service will be an advantage
• Team player with good interpersonal and communication skills
• Fully COVID-19 vaccinated