Are you passionate about the food industry? Eatz Group Pte Ltd, located at 1550, Bedok North Ave 4, Bedok Food City S489950, is seeking talented individuals to join our dynamic team. If you thrive in a fast-paced environment and are eager to contribute to our exciting culinary ventures, apply now!

Roles & Responsibilities

• Manage the full spectrum of monthly payroll processing and administration
• Support the recruitment process, including posting job advertisements and arranging interviews
• Maintain and ensure proper documentation of employee database and personnel files
• Perform general HR administrative functions, such as processing work passes and preparing appointment/confirmation letters
• Manage all insurance matters (e.g., vehicle claims, hospital and work injury compensation)
• Manage company vehicle matters (e.g., road tax, insurance policies, etc.)
• Monitor office supply inventory and maintain appropriate stock levels
• Prepare and submit monthly reports, government survey returns, etc.
• Perform full spectrum of office administrative duties, including receptionist duties and mail/courier handling
• Assist in organizing office events
• Perform other ad-hoc duties as required

Knowledge and Skill Requirements:

• Minimum NITEC or 3 years of relevant experience in HR/administration
• Proficient in MS Office applications, including MS Word, Excel, and ERP software
• Good communication, organizational skills, and multitasking abilities
• Ability and willingness to work with all levels of the organization as a team
• Able to speak Mandarin to communicate with Chinese-speaking only staff during meetings

Job Information:

• Pleasant working environment at Bedok Industrial Estate (take 17A rom Bedok MRT – 2nd last stop)
• 13th Month AWS
• Attractive remuneration commensurate with your experience and qualifications
• Many other benefits

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Expected remuneration
• Earliest availability
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. The remuneration offered will be commensurate with qualifications and relevant experience.

Meranti Power Pte Ltd, a fully owned subsidiary of Energy Market Authority, is establishing a multi-discipline project team to manage the development of the new power generating station on Jurong Island. We are currently working with the Engineering Consultancy Services Consultants in all aspects of the development of the new power generation station.

We are inviting applicants for the position of Commercial Executive, who shall work on the Commercial aspects in the generation station development and subsequent operations after commissioning. The Commercial Executive shall report to the Head, Project and Commercial and assist him to:

Responsibility:

• Perform electricity bidding and natural gas nominations in accordance to bidding strategy, management’s directions as well as Singapore Market Rules, Gas Network Code and gas agreement.
• Generate accurate and timely reports on trading performance in the Electricity and Gas market, incorporating analysis including industry study, forecast of electricity demand and generation supply and projection of electricity prices, as well as new regulatory papers and proposals to stay up-to-date with energy market developments.
• Understand the contractual obligations of the various natural gas supply contracts and retail electricity contracts and liaise with power plant operation team to meet the Company’s generation running plan..
• Prepare daily estimated Gross Margin performance, highlighting key market events or trading activities and prepare month end accruals to Finance.
• Prepare, set up and implement trading related tools/systems, as well as contracts and fuel sales agreements.

Requirements:

• Degree in Engineering, Business Administration, Economics, Mathematics or equivalent
• Relevant working experience in energy industry would be an advantage.
• Good working knowledge and application of MS Office and Excel macro.
• Self-motivated and independent with strong analytical and communication skills.
• On normal work hours. However, must be able to perform scheduled duties, including work from home after office hours as the Electricity Market operates on a 24 x 7 basis.
• At least 2 years’ experience in trading in the Singapore Wholesale Electricity Market (SWEM)
• Possess experience in gas nomination and has know of the Singapore Gas Network Code.
• Good presentation and interpersonal skills would be an advantage.

Interested candidates, please forward your detailed resume, including last drawn salary, expected salary and date of availability to : [email protected]

Only shortlisted candidates will be notified.

By submitting your personal data and/or resume to Meranti Power Pte. Ltd. (“MP”) or to [email protected], you shall be deemed to have given your consent to MP for collecting, using, and disclosing your personal data for the purpose of assessing your job application.

Responsibilities

• Set up, prepare and model building development as planned /designed by Architect/QP, in BIM (Revit) – Architecture according to BCA BIM standards
• Competence in preparation of 2D and 3D AutoCad Drafting
• Draft submission Cover Letters addressing respective building authorities for various the project development stages
• Submission of drawings and documentations to all building authorities – URA, BCA, SCDF, LTA, NEA, PUB, NParks, etc to obtain respective Approvals /Clearances, including Amendments
• The above apply to all major stages of project development – DC, BP, Tender, Construction, and TOP/CSC.

Requirements

• Diploma in Architecture/ Built Environment/ BCAA Diploma in Architecture (Technology) or its equivalent
• Minimum 3 years of relevant experience in the construction industry
• Conversant in BIM (Revit) and AutoCAD platforms to perform drawing and design work
• Experience in Corenet Submission requirements, procedures and standards for BIM (Revit) and AutoCad (2D) format
• Experience in the use of BIM tools for design / tender / construction documentation
• Experience in annotations and descriptions for 3D models and 2D drawings.
• Knowledge in basic regulatory requirements (URA, BCA, SCDF, PUB, NEA, LTA, NParks, etc), and Arch related Codes of Practice
• Experience in annotations and descriptions for 3D models and 2D drawings
• Skills in presentation applications like V-Ray, Lumion, Enscape, etc will be advantage
• Possesses good interpersonal skills for coordination and collaborative processes on multi-disciplinary basis
• Only Singaporean

Key Responsibilities :

• Ensure Accounts Receivables are updated daily into the system and all documents is properly filled.
• Monitor and follow up with customers to ensure timeliness and effectiveness in collection and meeting of collection targets.
• Analyze customers’ payment pattern and trend.
• Ensure month end closing on Account Receivables are as scheduled.
• Conduct regular credit control reviews of key customers.
• Weekly reporting and meeting with the team to resolve any AR related issues.
• Prepare Debtor Aging Report, Debtor Statement, and other reports as deemed necessary.
• Follow up with Sales Team members on verbal orders.
• Undertake any other task as and when assigned.

Job Requirement :

• Diploma in Accounting / Business Administration
• Strong analytical skills and the ability to take initiative and prioritize
• Willing to work in fast paced and multi-task environment
• Good Microsoft Excel skills.
• Ability to meet deadlines and take-on new tasks and eager to learn

Essential Responsibilities:

• Selling to or through partners and distributors. May include channel sales support and channel development duties.
• Developing commercial expertise across one or more countries, product lines, markets, sales processes, or customer groups. Influences policy and ensures delivery across large and/or diverse sales territories.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
• Leads others to find creative solutions to address complex projects, product lines, markets, sales processes, or customers. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.

Qualifications/ Requirements:

• This role requires 5 years in Sales & Channel Sales and 10 years overall experience in Aviation/Aerospace industry.
• Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics:

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Key Responsibilities

• Increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotels
• Identify new markets segments and business opportunities, and pro-actively gather market and customer information
• Review own sales performance and negotiate terms and agreements, and work towards closing sales.
• Utilise various forms of communication such as email, phone or online social media to develop relationships with clients.
• Develop relationship with guests/customers and ensure quality service delivered in accordance to company's standards.
• Prepare weekly sales report and assist in annual sales budget for management approval.
• Co-ordinate with internal customers in meeting external customers’ requirements.
• Follow-up with clients' on proposal, contracts, reservation, payment, etc.

Skills Requirements

• Proficient in prospecting, negotiation and managing customers relationship
• Demonstrate initiative and enterprising behaviours, results oriented and self-motivated
• Display critical thinking and analytical skills
• Excellent interpersonal and communication skills, both written and spoken
• Able to provide excellent service with prompt follow up actions
• IT savvy preferably with OPERA system knowledge

Note:

• Senior Sales Manager will be accredited for candidates with more than 5 years of hotel sales experiences.
• Only shortlisted candidates will be notified.

Responsbilities:

• Primary function includes the market development for the entire range of power protection & power quality engineering solutions. Responsibilities encompass the development of appropriate sales strategy, administering all phases of sales process to ensure effective and timely customer service and response.
• The ideal candidate will be a process oriented and customer focused individual with a drive to improve sales and profitability. Work is performed under minimum supervision and requires incumbents to exercise significant independence and discretion based on previous experience.
• Possess the ability to develop sales lead generation and execute a successful multi-level sales strategy.
• Establish, maintain and expand commercial relations with customers. This is accomplished through frequent customer visits, follow-up and discussion by obtaining the knowledge of the customer’s strategic plans that will subsequently enhance the company’s long term business prospects and sales growth.
• Conduct technical presentation and training to target customers
• Monitoring of all sales leads project status and handle customers' feedback on quality and delivery issues

Requirements:

• NITEC or, Diploma in Mechanical / Electrical Engineering.
• Direct technical sales experience with a minimum of 2 years experience preferably from the Power Protection Systems or Power Distribution Industry. Candidate with no experience also welcoming.
• Superior customer skills and ability to multi-task several projects at one time.
• Must be highly organized and excellent sales, project and task management skills.
• Mature, highly independent and self-motivating
• Strong presentation, good communication and interpersonal skills
• Willingness to travel whenever required

JOB DESCRIPTION

· Conduct thorough market research

· Develop integrated sales and marketing strategies

· Create and execute marketing campaigns

· Generate leads through various channels

· Build strong customer relationships

· Ensure consistent brand management

· Analyze marketing and sales data

· Develop engaging and relevant content

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

We are looking for a Performance Marketing Executive to be part of GetGo’s highly energetic and dynamic performance marketing team.

As a data-driven and results oriented digital wizard, you will investigate and understand GetGo’s users’ acquisition journey; with data as your guide, design and execute digital marketing campaigns that are effective at acquiring users. Your responsibilities will range from planning, testing, implementation, optimisation and reporting of performance marketing initiatives to help drive traffic and maximise ROI across organic channels, paid channels, website and app stores.

Day to Day Activities

• Plan and execute paid marketing campaigns across web, app, search, display and digital advertising to drive conversions to our app.
• End to end management of performance marketing activity across paid channels
• Coordinate regular deep dives into the acquisition performance, build report models and analyze the performance of advertising campaigns
• Effectively manage campaign budget spend by keeping track of budget pacing and troubleshoot accordingly.
• Track and report on key results of media activity and provide recommendations to optimise overall spend and performance
• Develop, oversee, and evaluate A/B test campaigns to derive the most effective campaign
• Manage the company’s website and improve traffic and conversions
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team
• Work closely with other teams and stakeholders to ensure acquisition goals are met

Who We Are Looking For

• Experience in campaign management / ad ops role utilizing ad tech platforms, programmatic ad buying, web analytics tools and MMP tools such as Google, Google Analytics, AppsFlyer and Wordpress
• Degree or Diploma in Business Analytics, Marketing or similar field
• Strong analytical skills – familiarity with analytics tools (Google Analytics, Adobe Analytics, or other equivalent analytics tools)
• An analytical mindset and methodical approach – extensive Excel skills and an ability make recommendations based on statistics and experimentation results
• Able to work independently and is a self-starter
• Problem solver and a multitasker that enjoys a fast-paced startup environment
• A good team player with excellent communication and interpersonal skills

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Simple Food Solutions Pte. Ltd. is a food manufacturing company. We specialize in ready to eat food.

Job Responsibilities:

• Grow relationships with & work closely with key customers

• Work closely with management to develop and execute company's sales & business development plans

• Develop business strategies (and related sales & marketing) with management to continue to grow business size and market share, monitor performance of such strategies and adapt accordingly

• Manage key customers to achieve sales targets and KPIs

• Supervise supporting manpower in your team

• Monitor shopper trends and behaviours, and proactively anticipate trends

• Analyse sales data and prepare relevant reports

Required Skills & Education:

• Minimum Diploma or equivalent

• Minimum 5 years experience in similar role

• Excellent communication skills in person, and also on the phone and email required

• Positive, motivated attitude

• Ability to work independently with initiative

• Experience in food manufacturing is a plus

• Exisiting working relationships with hotels, caterers and food kiosks buyers a plus

Provide 1st level IT support to maintain IT operations for different sites.

Job Description:

· Functioning as the IT Executive, this role adopts and provides the best “customer service provider” experience to the office’s supported staff in all areas of IT services & provision.

· To support and attend to tickets promptly and efficiently across all departments by providing solutions to technical issues related to 1st level support (hardware, software, network, servers, etc.).

· To assist in all aspects of the office’s network, servers, and core infrastructure, including but not limited to installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, monitoring security procedures, capacity planning and maintenance of all computer hardware and software systems.

· Bring up ideas to help mitigate risks and fix potential issues before they happen and ensure all systems and services needed for a smooth operation are always readily available.

· Ensure staffs’ workstations are equipped with necessary tools such as proper software, updated patches, and licenses to carry out their work efficiently on daily basis.

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff.

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented. Monthly IT reports are required.

· To always maintain cleanliness and tidiness of working areas and making it pleasant for everyone not limited to the IT workspaces, personal desk area, server room and storage areas.

· Gather inputs from stakeholders for review to aid them in optimizing their processes and improve existing workflows.

· Work on any other IT or tech related matters or projects as required by different stakeholders internal or external.

Requirements:

· 1-2 years in a related field of work with relevant technical qualifications.

· Computer, mobile & network device issues troubleshooting (Windows, iOS, Android).

· VBA, Excel Macros, Batch Scripting.

· Knowledge of data analysis process, Structure Query Language.

· Fresh graduates with relevant skillset are welcomed.

We are seeking an experienced Admin / Project Executive to join our team!

Come join a team that is fun, commited, dedicated and united!

Contact Mr Avi @ 91383851 for an interview!

Job scope:

• Handle all scheduling scope of work
• Manage Ops team on the ground
• Plan and execute schedules
• Prepare quotation and invoice for all ad-hoc job.
• Handle all reports
• Manage customer complains
• Support Sales team in quotations

Work days: 5 days (Mon to Friday)

Timing: 9 to 6pm

Location: Chai Chee

Contact Mr Avi @ 91383851 for an interview.

Responsibilities

• Direct report to Senior Marketing Manager, supporting Global operations of advertising and marketing for gumi’s game titles.
• Performance Marketing (50%)
• Execute and manage performance marketing campaigns on a daily basis throughout Google Ads, Meta, X or other digital advertising platforms. Liaise with DSPs to run campaigns and manage the media partners’ performance.
• Optimize digital marketing campaign performance and paid marketing budget to drive user acquisition, engagement and revenue for gumi’s mobile games including media planning.
• Ensure marketing data accuracy and quality of marketing performance reporting by working with the data team to deliver accurate and informative digital marketing performance report and optimization suggestions.
• Manage relevant administrative tasks such as invoice checks with media partners.
• Community Management (30%)
• Help plan out community management calendar & content alongside marketing project manager & in-house designers.
• Foster a lively community throughout X and Discord with expert understanding on the project/game that gumi is managing.
• Marketing Support (20%)
• Support Business Innovations department with overall marketing new initiatives and efforts across different projects.

Requirements

• Possess minimum 1-2 years relevant experience in digital marketing hands-on experience and/or community management. Willingness to learn new skills/platforms. Relevant training on performance marketing can be provided.
• Hands-on experience with advertising interface (Meta, Google Ads, Tiktok ads manager, X(Twitter) and emerging social platforms). Bulk upload experience or automation experience is preferred, along with high proficiency in Excel/Google Sheets.
• Strong understanding of online advertising metrics (CPI, CPA, CTR, CVR, CPC, ROAS, ROI, LTV) and has a good grasp of how to manipulate different metrics to read the trends from marketing data and find performance optimization opportunities.
• Has a strong problem-solving mindset and is able to work independently as well as part of a team. Can work in a fast-paced environment and comfortable in responding to changes.
• Passion in mobile games and keeping up to date on latest advertisement trends, social media community trends for games.

Knowledge & Skills

- Capabilities in project planning and scoping, evaluation, logistics, and execution, as well as the use of diverse communication channels to raise public awareness

- Outstanding interpersonal, written, and verbal communication abilities for engaging and interacting with individuals at all levels

- Build and maintain relationships with key stakeholders, including but not limited to beneficiaries and their caregivers, partners, volunteers, government agencies, and community organisations

- Able to establish and maintain positive connections with colleagues at all organisational levels and external stakeholders

- Proficient in data collection and analysis, report writing, budget tracking and utilisation

- Able to manage multiple concurrent activities with tight deadlines

- Capacity to acquire and interpret information in a timely and precise manner, as well as the ability to think methodically, understand implications, and make suggestions

Behavioural Skills

- Engage and establish professional relationships with individuals and stakeholders in all practice contexts to create harmonious working culture

- Promote sense of purpose aligned with values of the organisation

- Adhere to professional standards valued by SAAC, acting in accordance of our values of Love, Integrity, Growth, Honour and Teamwork (L.I.G.H.T)

- Resilient and responds to challenges effectively

Responsibilities:

・Manage and develop a team of 3 subordinates in export/import PIC (Sales 50% / Office 50%)

・Prepare quotations and cost management.

・Build relationships with partner companies.

・Negotiate rates with carriers and NVOCCs.

・Deliver performance reports and contribute to strategic planning during monthly meetings.

・Provide weekly progress updates on performance, strategies, and activity outcomes.

・Maintain knowledge and oversee the management of licenses such as ZeroGST, MES, RACA, and others related to export/import.

・Maintain ISO documents related to the department.

Requirements:

Minimum 5 years of experience in Freight Forwarding sales.

About Us:

Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.

Position Overview:

We are seeking a proactive and customer-focused After-Sales Associate to support our clients after the completion of projects. The successful candidate will play a key role in ensuring customer satisfaction, resolving issues, and providing ongoing support to maintain long-term relationships with our clients.

Key Responsibilities:

1. Customer Support:

• Serve as the primary point of contact for clients regarding post-installation inquiries, concerns, and service requests.
• Respond to customer inquiries promptly via phone, email, or in-person, providing knowledgeable assistance and solutions.
• Address customer complaints and issues in a timely and professional manner, striving to achieve satisfactory resolutions.

2. Service Coordination:

• Coordinate service appointments and schedule technicians to address client requests for maintenance, repairs, or inspections.
• Liaise with internal teams and external partners to ensure timely response and resolution of customer service requests.
• Maintain accurate records of service activities, including service reports, work orders, and customer communications.

3. Product Training and Support:

• Provide product training and guidance to clients on the use, maintenance, and troubleshooting of systems and products, if applicable.
• Assist clients in understanding warranty terms, coverage, and procedures for warranty claims.
• Stay updated on product developments and enhancements to provide informed support to clients.

4. Customer Feedback and Improvement:

• Gather feedback from clients regarding their experience with our products and services, and communicate insights to relevant stakeholders.
• Identify opportunities for improvement in after-sales processes, procedures, and products based on customer feedback and market trends.
• Collaborate with cross-functional teams to implement improvements and enhancements to enhance customer satisfaction.

Required Qualifications:

· Tertiary diploma or equivalent; additional education or training in customer service is a plus.

· Proven experience in a customer service or after-sales support role, preferably in the fire protection or related industry.

· Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.

· Strong problem-solving abilities and a customer-centric approach to service delivery.

· Proficiency in MS Office applications and customer relationship management (CRM) software.

Preferred Attributes:

· Customer-focused with a commitment to providing exceptional service.

· Detail-oriented with strong organizational skills.

· Ability to multitask and prioritize tasks in a fast-paced environment.

· Team player with a positive attitude and willingness to collaborate with colleagues.

How to Apply:

If you are a dedicated and customer-oriented individual with a passion for providing excellent after-sales support, we invite you to apply for this rewarding position.

Linkgas Engineering is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Inside Sales Specialist (ISS)

Location: Singapore

Reporting to: Sales Lead

Job Description

The successful candidate will work with the commercial, marketing, internal support and the technical teams, to achieve financial goals. With solid understanding and knowledge within the life science space in Singapore, the Insides Sales Representative will strive to achieve assigned targets, strengthen customer relations, drive growth and development within an existing customer base and expand market penetration and profitability.

Key Responsibilities

• Achieve assigned territories sales target in Singapore (60% individual target on long tail accounts and 40% total team target)
• Assist Account Managers to follow-up quotation <4k, provide regular updates to respective AMs and TLs
• Understanding market trends and actively sourcing new sales leads through emails, phone calls or other future digital platforms.
• Work with customer to determine their needs and requirements and to work with key team members (E.g. TSS) to provide the best solution.
• Outreach to customers on ongoing marketing promotions and campaigns, to generate new marketing opportunities
• Building sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process via SFDC
• Qualify sales leads and determine next course of actions eg. forward sales lead to respective account managers
• Generate and process new sales leads into quotation via SFDC
• Maintain accurate reporting and files of territories needed for tracking and data analysis
• Back-up for Account Managers in customer communication and tasks when they are Out of Office.
• Participate in planning of off-site customer engagement activities
• Assist and work with marketing team for logistics and administrative matters for Roadshows, Conferences, Lunch and Learn, Workshop and Seminars when required.
• Weekly team meeting – To provide updates on outstanding issues, updates for Account Managers (if any), sales numbers, SFDC forecasts etc.

Skills and Requirements:

• Good knowledge of the Life Science market in Singapore, either through work experience, or field of study.
• Excellent social skills and ability to connect with people.
• Motivated and dedicated individual with the ability to perform under stress and adhere to strict timelines
• Familiar with digital marketing platforms eg. Telegram, and other e-commerce platforms eg. Ariba, Sesami will be an added advantage
• Bach. of Life Science, Biomedical Science, Biochemistry or related field
• 1+ years of working experience within the Life Science industry

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.

ADDITIONAL JOB DESCRIPTION

In this role, you will create and execute the Data Analytics business strategy. You will focus on customers and prospects who have an opportunity to run data analytics workloads on Google Cloud Platform.

Qualifications

JOB RESPONSIBILITIES

• Manage the entire business process, including web-based product demonstrations, account management, generating goals, facilitating agreements, and closing business.
• Build executive relationships with customers as the Business Intelligence Subject Matter Expert, lead strategic direction for customers as well as the Google Cloud pre-sales team.
• Assist customers in identifying use cases suitable for Google Cloud Business Intelligence solutions and articulate solution differentiators and the measurable business impact.
• Work with Google Account and technical teams to develop a pipeline and provide expertise. Execute sales plans and related efforts with the Cloud Teams and Partners.
• Own your number, calibrate the business against the Objectives and Key Results, and accurately forecast and report the state of the business for your territory. Develop and execute account plans, including a broader enterprise plan across verticals.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience planning, pitching, and executing a territory business strategy and conveying technical principles using a consulting approach.
• Experience in technology selling/consulting, data analysis, or Business Intelligence.
• Ability to communicate in English and Korean fluently to foster and develop key relationships with new/existing Korean-speaking partners in APAC.

PREFERRED QUALIFICATIONS

• Experience executing commercial and legal negotiations with procurement, legal, and business teams.
• Experience at engaging and collaborating with executive stakeholders as a business advisor and thought leader in Business Intelligence.
• Ability to translate business insights into technology at C-level and act as a thought leader in data analytics topics.
• Knowledge of Cloud Data Analytics stack (e.g., Hadoop/Spark Data Lakes, SQL Data Warehouses, Data Streaming, ETL, Data Governance, Business Intelligence, Predictive Analytics, OLAP, Data Science Framework, BigQuery, Looker, etc.).

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)