Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

What the day will look like

Broker Support

• Co-ordinate the technical requirements/needs of the clients and reinsurers and deliver Aon projects to reflect these.
• Build and maintain regular contact with clients and reinsurers in a proactive manner to mitigate potential risks/problems or develop opportunities.
• Initiate/review/prepare reinsurance submissions/underwriting narrative/debriefs using proprietary technical knowledge.
• Provide technical support to service reinsurance placements: assisting brokers with new business opportunities, renewals, and mid-term adjustments.
• Update reinsurance placement activity on broker systems – processing data accurately and promptly.
• Preparing and checking contracts / endorsements / invoices.
• Work with internal departments to ensure prompt billing and timely issuance of documentation.
• Collaborate with internal departments to manage credit control for outstanding payments.
• Ensure compliance with local regulations and corporate governance.
• Communication and collaboration with clients and reinsurers: building relationships.
• Work on operational projects to improve service standards.
• Monitor revenue and prepare reports.
• Collaborate with colleagues throughout the Asia Pacific and Global Facultative network to achieve objectives
• Assist in management of broker support team where necessary

Skills and experience that will lead to success

• Bachelor’s degree or diploma in any discipline.
• 8+ relevant re/insurance experience preferably with exposure to Facultative Reinsurance.
• Proficient with various computer systems, including (but not limited to) MS Word, MS Excel, PowerPoint.
• Ability to communicate both written and verbal effectively and confidently.
• Attention to detail, ability to multi-task and ability to make/communicate difficult decisions.
• Ability to organize a wide range of tasks from various sources and prioritize workload to meet deadlines.
• Strong analytical skills, critical thinking and problem solving skills.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Ability to work as an integral part of a team , fostering teamwork and cultivating relationships.
• Committed to delivering the highest level of customer service and quality.

Responsibilities

• Conceptualise and develop captivating and shareable creative ideas for social media platforms with a focus on LinkedIn, Twitter, and Facebook for B2B industries (Tech / Healthcare / Sustainability) and the public sector.
• Contribute to the expansion of WE's creative portfolio, creating Instagram, YouTube, and TikTok content; and using creative tools such as AR / VR / UIUX / video automation/gaming/audio / experiential.
• Draw inspiration from content on platforms such as TikTok, Instagram, and apply it in your client work or contribute to creative sprints at WE.
• Evolve the agency’s capabilities in creative and data-driven storytelling.

Requirements

• Fresh Graduate applicants are welcome.
• Minimum 6 months of internship experience in design/creative industry is a plus
• Any experience in an agency environment will be a big plus.
• Excellent eye for design, attention to detail, and desire for perfection.
• Creative thinker and innovator with expertise in pop culture and emerging digital/social trends.
• Keen interest in pushing the envelope of creative ideas in B2B industries (Tech / Healthcare / Sustainability) and the public sector.
• Proficient in video editing software such as Adobe Premiere Pro or After Effects.
• Experience in editing content through modern mobile applications such as Adobe Premiere Rush, Splice, InShot, or Canva.
• If art and design is your jam: Photo editing software such as Adobe Illustrator, Photoshop, and Indesign.
• Enthusiastic about understanding digital trends and technologies.
• Adept at multi-media storytelling via areas such as creative copywriting, scriptwriting, videography, motion graphics / FX, graphic design, illustration, UIUX design or HTML / CS

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

What you will do

As a Director in Cloud Security, you will lead the strategic vision and execution of cloud security initiatives, ensuring they align with client objectives and regulatory standards. You will oversee the development and implementation of comprehensive cloud security strategies, driving innovation and excellence in data protection, compliance, and risk mitigation. Your role will involve high-level engagement with stakeholders to demonstrate the value of cloud security initiatives, solidifying Deloitte’s position as a trusted leader in cloud security solutions.

You will

• Develop and drive the strategic vision for cloud security services across Southeast Asia.
• Lead and inspire cross-functional teams to deliver exceptional client outcomes.
• Oversee the setup, integration, deployment, and maintenance of Microsoft 365 and Purview security solutions.
• Identify, evaluate, and mitigate business and technology risks.
• Enhance internal controls and identify opportunities for continuous improvement.
• Build and nurture strong client relationships, providing strategic insights and recommendations.
• Manage project scope, schedule, status, and documentation, ensuring timely and within-budget delivery.
• Mentor and develop junior staff, promoting knowledge sharing and skills development.
• Identify and capitalize on opportunities to improve engagement profitability and drive business growth.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Directors across our Firm are expected to:

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Enough about us, let's talk about you.

• 15+ years in cloud security, particularly in developing, implementing, or architecting Microsoft M365 security solutions.
• Hands-on experience with Entra ID (Azure Active Directory), Microsoft Intune, Microsoft Defender solutions, and Microsoft DLP, including their configuration, deployment, and management.
• Proven experience managing end-to-end projects involving Microsoft cloud security implementations.
• Relevant certifications such as Microsoft 365 Administrator, Microsoft Identity and Access Administrator, Microsoft Information Protection Administrator, with CISSP / CCSP being highly desirable.
• Bachelor’s degree in Computer Science, Information Security, or a related field; Master’s degree preferred.
• Ability to travel 25-50%, depending on the work and clients served.
• Excellent problem-solving skills and proven ability to lead a team of engineers.
• Strong communication skills to effectively advocate key security requirements to senior stakeholders.
• Strong critical-thinking and problem-solving abilities with clear communication.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information.

Duties & Responsibilities

1. Strategic Planning and Implementation:

• Leverage upon research and worldwide scans to develop and execute an organisational excellence strategy aligned with the school's vision and goals
• Identify areas for improvement and implement initiatives to enhance efficiency and effectiveness

2. Strategic Performance Assessment:

• Develop methodologies to assess overall organisational excellence, for aspects of school’s focus
• Design a framework for gathering and analysing data from various school functions
• Create metrics that reflect progress in key areas, aligned with school priorities
• Synthesise data to provide insights into the school's performance in organisational excellence
• Present strategic reports with data-driven recommendations to senior leadership, with insights that inform strategic decision-making and resource allocation

3. Process Enhancement:

• Conduct internal and external benchmarking to identify best practices for reference
• Identify and evaluate key processes impacting organisational excellence
• Recommend innovative approaches to enhance overall effectiveness
• Facilitate cross-functional collaboration to address school-wide process challenges
• Develop metrics to measure impact of process improvements that will feedback to performance assessment of organisational excellence

4. Foster a Culture of Innovation:

• Develop strategies to embed innovation in the school's culture and practices
• Identify opportunities for innovative approaches to enhance organisational excellence

5. Change Leadership:

• Advise school leadership on the school's readiness for organisational changes, the potential barriers, and approaches to overcome them
• Support school leadership in developing change communication strategies
• Gather ongoing feedback during change implementation, informing continuous improvements

6. Resource Optimisation:

• Analyse and recommend strategies for optimisation of human, financial and physical resources required to support organizational excellence initiatives
• Collaborate with the Finance department to analyse the financial impact of excellence initiatives

Requirements

1. Education and Professional Qualifications:

• Bachelor’s degree in Business Administration, Organisational Development, Education Management, or a related field
• Minimum of 8-10 years of experience in leading organisational excellence, change management, or related roles, preferably with experience in the education sector
• Professional certifications in relevant areas such as Lean Six Sigma, Project Management, data analysis would be advantageous

2. Knowledge and Personal Attributes:

• A creative thinker and problem solver
• Exceptional strategic thinking and planning capabilities
• Proven ability to lead and influence across all organizational levels
• Expertise in driving change and fostering innovation
• Strong work ethic and personal integrity
• Ability to handle confidential information with integrity and discretion
• Excellent communication (spoken and written) and interpersonal skills necessary to build rapport and collaborate effectively with various stakeholders
• Collaborative team player with excellent interpersonal skills
• Resilient and able to navigate a complex operating structure
• Commitment to research and continuous learning

About the Job

The Managing Director will be responsible for overseeing the day-to-day operations of the company, developing and executing business strategies, and ensuring the overall growth and success of the organization. This role requires strong leadership, strategic thinking, and the ability to drive a high-performance culture. The ideal candidate will be a seasoned leader with extensive experience in operations management, project management, and compliance, capable of driving efficiency and fostering a culture of excellence.

Key Responsibilities:

• Accountable for developing and executing a strategic plan to significantly grow the business, delivering tangible and measurable outcomes in line with the company's overall objectives.

• Build a positive relationship with stakeholders to grow the technical capability for technology commercialisation.

• Interface and build sustaining relationships with all levels of staff and external stakeholders.

• Manage and develop a diverse team of employees and strategic partners to provide commercial and technological expertise across industries and sectors.

• Demonstrate excellent skills at negotiating business deals including license deals, agreements, term sheets, and other business collaboration.

• Confidently lead internal and client meetings, offer knowledgeable observations and suggestions; establish credibility by insights shared; encourage and motivate others to communicate ideas.

• Drive continuous improvement initiatives across operations to enhance efficiency, productivity, and quality.

• Oversee the planning, execution, and delivery of all projects, ensuring they are completed on time, within scope, and budget.

• Ensure all operations adhere to local, regional, and international regulatory requirements and industry standards.

• Develop and manage the operations budget, ensuring efficient allocation of resources.

To be successful in this role, an ideal candidate shall meet the following expectations:

• Strong financial acumen and background in Life Science or Venture Capital

• Visionary leadership

• Effective management and delegation

• A hands-on person who is detailed and result-oriented

Qualification & Requirements

• A good degree in Life Science, Business/Business Administration, Economics, Commerce, Finance, Management or other relevant field from a leading university.

• 15+ years of relevant working experiences in a senior management position in one or more of the following: Venture Capital, Business development/management/administration, investment facilitation, corporate finance or related areas.

• Entrepreneurial drive and demonstrated track record of work on issues related to enterprise development, e.g., Professional experience with a seed fund, business accelerator, or SME support organizations.

• Experience in creating public and private partnerships at national and international levels.

• Strong set of personal values including integrity, honesty and service orientation.

• Proven ability to lead, inspire, coach and develop the team, including people from different backgrounds and culture.

• Practical experiences in piloting, implementing, scaling up ideas/solutions.

• Strong analytical capability, with financial analysis and financial modelling skills.

• Self-motivated individual and able to work under tight deadlines in a dynamic environment with competing demands for resources.

We are a Singapore based private education institution with 4 years Edutrust. Due to business expansion, we urgently need a Business Development Director. He/she is responsible for leading a company's business development efforts to increase revenue and profits. Their duties include:

• Developing strategies: Creating and implementing business development strategies and activities
• Identifying opportunities: Finding new business opportunities, markets, and trends
• Building relationships: Developing and maintaining relationships with customers, suppliers, distributors, and partners
• Leading negotiations: Negotiating favorable terms with partners and clients
• Driving growth: Leading sales, marketing, and customer service teams to drive growth
• Setting objectives: Helping to shape the company's long-term objectives
• Recommending new products and services: Identifying and recommending new products and services
• Writing proposals: Writing proposals and plans
• Tracking performance: Evaluating existing partnerships and sales efforts
• Communicating: Communicating business development strategies with internal stakeholders

Requirements:

• Should have a bachelor's degree
• They should also have excellent communication, negotiation, and interpersonal skills, and a strong understanding of market trends
• Have strong ties in China to develop China and South East Asia market
• Proficient in Chinese is preferred
• Require flexible working hours
• Require to travel between Singapore and China
• Strong education network in China
• To recruit minimum KPI of 200 students per year

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Assistant Director, Fundraising is responsible for leading and directing the fundraising strategies, campaigns and capital development initiatives. He/she will contribute to bringing a philanthropic spirit to the local community, focusing particularly on the public with the aim of developing a stronger commitment towards charity.

Responsibilities:

• Lead and manage the team towards THKMC and department success within all regulatory requirements and internal governance policies.
• Lead and develop creative and innovative fundraising strategies which shall be continually reviewed and adapted whenever necessary, to secure funding to support the organization's goals and service strategy.
• Cultivate and secure corporate partnerships, sponsorships and approach trusts, government agencies and other bodies that could potentially make grants to the organization.
• Lead and ensure that fundraising goals are achieved and tracked as well as meeting donors' expectations.
• Strategize and improve the digital marketing efforts and social media presence.
• Assess fundraising strategies effectiveness and modify accordingly to align with the organization's goals.
• Lead and ensure compliance to best practice in Direct Marketing, Data Protection and the Guiding Principles for Fundraising.

Requirements:

• Degree in Business/Marketing/Media/Social Services
• At least 12 years' of relevant working experience, with at least 5 years in a leadership position.
• Ability to adapt, evolve and collaborate with others across different environments.
• Meticulous, strong organizational and interpersonal skills with ability to function in a multi-cultural environment.
• Desire to excel and thrive in a dynamic social service setting.
• Possess service-oriented attitude and strong in stakeholder management.
• Proficient in MS Office skills in Microsoft PowerPoint, Word and Excel.
• Good knowledge and understanding of social media marketing and other digital marketing tactics.
• Excellent communication and written skills.
• A passion to serve.

JOB SUMMARY

• Director, Transportation Finance
• Origination, structuring, coverage and execution of aviation and structured finance mandates in Asia

RESPONSIBILITIES

• Part of the Global Transportation Finance team, based in Singapore, reporting directly to MD & Regional Head of Transportation, ASEAN and South East Asia.
• Strong origination and structuring focus, maintaining senior relationships with clients, building on existing client relationships and continue to add further new-to-bank relationships
• Active role in client and portfolio management, including proactive identification and reporting of risks and concerns
• Keeping abreast of key developments in aviation and structured finance and working closely with internal stakeholders across Coverage, Sustainable Finance, Transition Finance, Financial Markets, to engage actively with clients to spot opportunities.
• Development of junior team members.

Strategy

• Deliver the Transportation strategy as a key team member and align origination efforts to Global Banking aspirations

Business

• Originate aviation and structured finance transactions and targeting cross-sell across CCIB by leveraging existing client relationships and bringing in new-to-bank clients.
• Client interface at senior levels and ensuring that the engagement, services and quality of work meets the highest industry standards.
• Effectively use industry expertise, knowledge and professional network for ideation, generating leads for new deals and assessment of opportunities.
• Structuring of deals including extensive cross border deals, to best meet clients’ needs covering solutions ranging from senior and/ or mezzanine debt and/ or lease options, financing across different parts of the capital structure as well as cross-sell opportunities
• Lead in the preparation and presentation of high-quality pitches and marketing materials for client discussions

Processes

• Responsible as senior deal team member for end to end aspects of a deal covering origination, structuring, pitching, negotiations, due diligence, execution, credit engagement, approval processes and legal documentation
• Efficiently manage multiple stakeholders and deals at the same time working in close coordination with other deal team members, across functions, businesses and geographies.

People & Talent

• Supervise and mentor junior members of the team and contribute to their learning journey
• Lead by example to build the right culture, set objectives and expectations from the junior members and provide feedback through regular engagement
• Collaboration with all internal stakeholders especially senior stakeholders across coverage, risk, other product teams in financial markets and transaction banking, and support functions

Risk Management

• Ensure that new and existing business is consistent with the Bank’s policies, meeting applicable credit and other risk criteria, internal procedures and provide acceptable risk adjusted returns for the Bank, in line with the credit underwriting principles
• Pro-active risk management through strong engagement with clients and management of exposure.
• If and when the situation arise, own-up the transactions and lead the restructuring/recovery along with the distressed/ special assets team

Governance

• Understand and be aware of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Responsible for maintaining relationships, remaining closely coordinated, and working better together with:
• Clients and Prospects of the Bank
• Regional and Global Risk Teams
• Coverage
• Loan Syndications, Capital Structuring, FM and TB
• Credit and Portfolio Management
• Internal Audit
• Business Finance and Legal & Compliance

Other Responsibilities

• Embed Here for good and Group’s brand and values in structured Finance in London; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Our Ideal Candidate

• Degree from a top tier university
• 10 years of work experience in a bank or financial institution in aviation finance and/or transportation finance
• Excellent knowledge of the aviation industry is a must-have requirement with an established industry network and experience working with airlines and lessors
• Broader experience in shipping finance, corporate finance, structured finance and/or project finance is desirable
• Expertise on financing across debt structures including but not limited to senior secured deals, junior/ mezz facilities, leasing structures, warehousing facilities and working knowledge of other capital markets and structured products (e.g.- ABS) in the industry
• Proven track record in bringing in new clients and business and experience in generating tangible cross-sell for other products.
• Good understanding of sustainable finance and aviation regulations trends in the industry
• Strong demonstrated credentials in leading large complex well-structured transactions and confidently dealing with senior management of clients
• High quality analytical aptitude, interpersonal/ communication and organisational skills
• Strong work ethic, attention to detail and a passion for excellence
• Ability to multitask and deliver under time pressure in a highly competitive and dynamic deal driven environment
• A strong command in any Asian language will be an advantage as the role covers Asia markets.

Role Specific Technical Competencies

• Addressing Customer Needs
• Client Relationship Management
• Cross-Selling
• Financial Statement Analysis
• Industry Knowledge
• Sales Closing and Agreements
• Knowledge of Loan Underwriting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Develop and implement comprehensive marketing communication strategies aligned with the company’s goals and objectives.
• Conduct market research and analyze trends to identify opportunities for growth and competitive advantage.
• Collaborate with senior management to define the marketing budget and allocate resources effectively.
• Ensure consistent messaging and branding across all communication channels.
  Oversee the creation and maintenance of brand guidelines and standards.
  Lead initiatives to enhance brand visibility and reputation.
  

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 10 years of experience in marketing communication, with at least 5 years in a leadership role.
• Proven track record of developing and executing successful marketing campaigns.
• Excellent written and verbal communication skills.
• Ability to think strategically and creatively.
• Strong leadership and team management skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

JOB SUMMARY

• The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
• The Director, OTCR Resilience Risk, Oversight and Monitoring is a permanent strategic role that requires strong business acumen and a detailed knowledge of key regulations, industry trends, and the ability to collate, analyse and opine on disparate information to support bank-wide effort to manage Resilience related risks within risk appetite.
• The successful candidate will have key skills in crisis management, resilience risk, cyber, technology and operational risk management, regulatory environment, and vulnerabilities assessment, and be able to respond in a flexible and collaborative manner to evolving business demands, regulations, and threats.
• This individual will engage with senior stakeholders across the three lines of defence, providing subject matter expertise, advice and deliver services and/or activities specific to resilience risk. This includes advising on effective risk management practices, governance, and oversight; and providing applied knowledge to help support the development of approaches, frameworks, and policies, including guidance and training to staff.
• The role holder will deliver value by providing specialized knowledge, clear direction, and recommendations on how to effectively manage risk. This includes supporting other locations to help make balanced and informed risk decisions. This makes it critical to have senior stakeholder engagement, liaison, and negotiation experience, along with strong communication skills, and an ability to create a compelling, yet simplistic vision, for others to follow.

RESPONSIBILITIES

Strategy

• Lead and manage the pan wide governance for client service resilience ensuring Resilience risks are managed and escalated as necessary.
• Provide and consult on risk forum, reviewing and writing papers, escalating key risk matters to NFRCs & other risk committees and forums

Business

• Provide input into relevant risk committees, resilience fora and self-assessment documents, as required.
• Drive risk, process, control simplification initiatives, including oversight of integration of resilience processes, risks and controls across the business and functions.

Processes

• Risk MI production (trackers, dashboards, key metrics) covering pan wide resilience processes.
• Curating M7 data and attributes, pan bank.
• Review the control activities as mandated by the CSR Policy and applicable Standards.
• Providing expertise to other OTCR teams on risk issues and events creation, tracking and management of issues and events to completion
• Risk & CFCC Service Catalogue Primary Responsibilities
• 1 | Framework Management
• 2 | Risk Appetite
• 3 | Risk Identification, Assessment & Management
• 4 | Governance
• 5 | Learning

People & Talent

• Lead through example and build the appropriate culture and values
• Set appropriate tone and expectations from team, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line
• Training and support in communicating complex technical concepts to internal and external stakeholders
• In addition, this role must work with Single Point of Contact (“SPOC”) coverage teams who face into the respective Business, Region, and Group Functions. This includes enabling the SPOC to provide effective risk oversight by providing:
• Advice in high risk and/or complex matters that require specialised knowledge. This includes providing expertise or deep technical knowledge to support decision making, including interpretation of relevant regulations, data and reports.
• Analysis of internal and external trends to identify and share early risk indicators with the SPOC teams.

Risk Management

• Ensure that all activities are in line with and support of the Operational, Technology & Cyber Risk Framework under the Group’s Enterprise Risk Management Framework.
• Review and assimilate the key principles of the Client Service Resilience Policy & Operational Resilience Standards including its key domains, controls and key roles and responsibilities.
• Ensure early identification and escalation of risks, issues, trends, and developments to line management and relevant stakeholders.

Governance

• Support the engagement with relevant Group Boards to demonstrate a robust strategic governance over resilience.
• Chief Product Owner for the resilience with risk and governance oversight ensuring appropriate prioritisation in delivering the strategic plan.

Regulatory & Business Conduct

• Displaying exemplary conduct and living by the Group's Values and Code of Conduct.
• Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.

Key Stakeholders

Internal

• OTCR LT
• OTCR SME, Coverage and Central Functions
• First line T&O teams as Standard owners
• ERM Governance

External

• Regulators both central and country regulators as relevant

Other Responsibilities

• Do the right thing: Be brave, be the change; Think client; Live with integrity.
• Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures.
• Better together: See more in others; How can I help? Build for the long term.

Our Ideal Candidate

• 7 plus years experience in risk management within the Banking industry.
• A rigorous and analytical approach to risk management
• Knowledge of the Business and its franchise and/or remit.
• Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences.
• Ability to manage a diverse and challenging stakeholder community / team.
• Proven experience with co-ordination of many dependencies in a complex, large-scale environment
• Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes
• Ideally the role holder will have specific experience of resilience risk management and OTCR frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Risk function. Experience of balancing cost targets with delivery need would also be beneficial.

Role Specific Technical Competencies

• Crisis Management
• Information and Cybersecurity Risk Management
• Emerging Technologies
• Resilience Risk
• Operational and Technology Risk Management
• Regulatory Environment – Financial Services
• Risk Management
• Vulnerabilities Assessment
• Manage People
• Manage Vendors
• Manage Change.
• Business Continuity and Crisis Management.
• Regulatory Compliance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

About the team

The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success.

What you’ll do

As a key player reporting directly to the VP People & Talent, you will take the helm of our dynamic People team located across Singapore, Hong Kong, Malaysia and Japan. You will be critical in enabling our ability to grow our operations and build our employee communities alongside our senior leadership.

The global HQ for Airwallex is in Singapore and this role will require the maturity and agility to partner with global senior leadership as well as regional leadership. You and your team will provide end to end functional leadership including implementation of People initiatives that enable the delivery of the group strategy and business plans of the Asia Pacific locations for Airwallex. This role is based in Singapore.

Responsibilities:

• Provide leadership, consulting and coaching to the Asia Pacific leaders across all areas of People function including recruitment, employee relations, performance management, remuneration & benefits, talent management and development, mobility and regulatory compliance
• Assists and/or leads, as appropriate, with the development and administration of programs, policies, procedures and guidelines to help align the workforce with the strategic goals of the company, and the specific goals of the SEA region.
• Drive workforce planning and talent development for the region. Ensuring programs are in place for all key capabilities within the portfolio and implement strategies, such as hiring and development to meet business needs.
• Build a thriving culture and working environment that engages, inspires teams to achieve the company's vision in-line with our Operating Principles.
• Establish and maintain a highly competent and motivated People team that is effectively interconnected across the region through dedicated People Partners, exceptional Workplace Experience, and efficient People Operations.
• Collaborate and partner with our CoE People & Talent functions to achieve the desired outcomes of the business, considering the diverse needs of your stakeholders and peers.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Broad experience across the full spectrum of an HR function, including advising and influencing at Senior Executive levels
• Significant experience working across cultures, and ideally in the SEA region
• Excellent leadership skills, high degree of emotional intelligence and resilience.
• Highly developed interpersonal skills – must be able to work with all levels of internal and external organizations and across cultures and countries.
• Proficient at dealing with complexity.
• Excellent communication and presentation skills, both written and oral.

Preferred qualifications:

• Degree qualified in Business, Human Resources or similar. with min 10 years HR experience and 5+ year leadership experience
• Relevant industry related experience and scope of responsibility.

Job Summary

We are seeking a highly motivated and experienced Business Development Director to lead and oversee the management of our existing projects while driving growth through strategic tendering for new projects. This role requires a leader with exceptional project management, negotiation, and business acumen to expand our market presence and achieve organizational objectives.

Key Responsibilities

Business Development:

• Identify and evaluate new business opportunities, including participation in tenders and preparation of high-quality proposals.
• Develop and implement strategic plans to increase revenue and market share.
• Establish and maintain relationships with key stakeholders, including clients, partners, and industry leaders.

Project Management:

• Oversee the successful execution and management of existing projects, ensuring alignment with company goals and client expectations.
• Monitor project performance, timelines, and budgets, addressing issues promptly to ensure deliverables are met.

Team Leadership:

• Manage and mentor the business development team, fostering a collaborative and high-performance culture.
• Manager project team to make sure project execution to
• Set measurable targets and ensure the team achieves objectives within the given timelines.

Qualifications

• Bachelor's degree in Engineering/Business Management
• Minimum of 10 years of experience in business development, project management, or related fields, with at least 3 years in a leadership role.
• Strong understanding of industry-specific trends and competitive landscape.
• Exceptional communication, negotiation, and presentation skills.
• Ability to multitask, prioritize, and manage multiple projects effectively.

Preferred Attributes

• Experience in Rail project and Industrial Automation will be preferred.
• Established network with key stakeholders in the industry.
• A strategic thinker with a results-driven approach.

Executing market strategy and objective

• Working with the leadership team to develop a market execution plan
• Aligning Service Line and account-based initiatives with Market Segment Leaders (MSLs) and Global 360 (G360) Global Client Service Partners (GCSPs)
• Instill Exceptional Client Service (ECS) principles in Service Lines, Market Segments and accounts
• Own and initiate select key relationships in the market
• Overseeing deployment of thought leadership within core accounts and targets

• In depth expertise in at least one of the Data and Analytics domains – data strategy development, data warehouse & big data implementation, business intelligence applications, machine learning / artificial intelligence domains
• Good knowledge of the Information Management framework, including operating model, data governance, data management, data security, data quality and data architecture.
• Strong skills in Agile delivery implementation methodology and delivery practices leveraging DevOps automation and engineering using CI/CD tools, code repositories and issue tracking and management.
• Experience in developing analytics application on public cloud stacks (Azure, AWS or GCP)
• Certifications in Data Analytics tools and environment (big data technologies, cloud certifications, data integration, data management, or visualisation tools) would be an advantage.
• 10 – 12 years of experience in data and analytics projects (data warehouse, data analytics, business intelligence and machine learning.
• 6 – 8 years of experience in delivering full SDLC lifecycle projects in a Consulting or Systems Integration (SI) model.
• 4 – 6 years of experience in leading data and analytics projects as a delivery lead responsible for overall project outcomes (client and commercial)
• Experience in at least one of the industry or domain – Government and Public Services, Logistics, Manufacturing, Supply Chain, Financial Services, Retail, Consumer Products
• Bachelor degree and above in Computer Science, Information Systems Management, or related fields.

Requirements

• 8+ years of experience in Business Development for Interior Design or Interior Architecture (Commercial Office Fit-Outs).
• Sales and target-driven, with expertise in client management and relationship building in a professional services context.
• Established network within the commercial office design sector.
• Strong communication skills; fluency in English and Mandarin is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Self-starter, adaptable, and able to thrive in dynamic environments.

Roles & Responsibilities

• Develop and implement sales plans to enhance market share and profitability, collaborating with the Managing Director to achieve sales targets and analyze financial performance.
• Ensure project management standards meet industry benchmarks, securing competitive pricing and maximizing contract margins.
• Grow and maintain the business portfolio by identifying new market opportunities and high-potential clients, while implementing effective sales strategies.
• Collaborate with interior designers, marketing teams, and contractors for resource needs, and prepare proposals and tender submissions
• Build strong relationships with clients and stakeholders, ensuring compliance with regulations.

Send your CV and portfolio via email in PDF version to [email protected].

Responsibilities:

• Manage all facilities to ensure availability of essential mechanical electrical and other essential services at all times to production.
• Manage departmental financial budgeting, forecasting and ongoing expenditures
• Lead the team to plan, operate, maintain and ensure 24/7 operational readiness of essential Mechanical and Electrical (M&E), Chemical System and building services; such as chillers, power, cooling systems, Scrubbers system, DI system, Waste Water Treatment, Gas system, plumbing and sanitation, pest control, landscape and etc.
• Plan and oversee upgrading/improvement works to facilities in supporting production and offices. Oversee contract management including calling for and awarding of tenders for M&E, Chemical and building maintenance, minor works, production equipment hook-up and upgrading works.
• Ensure department operations comply with applicable outside agency rules and regulations.
• Oversee energy audit, conservation, management and implement green initiatives in driving ISO14k.
• Oversee implementation of responds plans to deal with emergency situations resulting from equipment failure, power shutdown and etc.
• Provide leadership to department, ensuring high morale, team work and ownership
• Strategic review for Facilities services to continuously add value to the processes
• Lead department to continuously improve Facilities Operational Procedures and Performance. Drive reliability and robustness of systems.
• Lead and implement facilities risk management processes to identify major risks pertaining to plant operation and activities.
• Drive and support programs such as BCP, Training, 5S
• Quality management control on all clean room environmental parameters.
• Lead the team to investigate and develop CAPA for any facilities related incident

To Qualify

• Ability to work well under pressure

If you're interested in this role, click 'apply now'

If this job isn't quite right for you but you are looking for a new position, please contact us [email protected] / +65 6645 4540 for a confidential discussion on your career.

License No: 11C3510 / EA Reg ID: R1658237

1. Singapore locals or PRs are preferred;

2. It is best to have MARKET DEVELOPMENT DIRECTOR ，OR BUSINESS DEVELOPMENT DIRECTOR work experience.

3. Those who can accept overtime work, Accept the 24-hour two-shift working system.

4. The monthly salary is between SGD9000-17999

5. The work place is in the club store. You must be approved by the police station before you can start working.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

Develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Produce/Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Curate and develop special events and sales activities to potential clientele.
• Represent hotel in trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

PEOPLE:

• Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate and train sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on hotel occupancy.
• Recommend or initiate any HR related actions when required.
• Drive a great working environment for teams to thrive connect departments to create sense of one team
• Interact with outside contacts: guests, vendors, and business partners.
• Develop and maintain great working relationships with key partners and outside contacts to increase revenue

GUEST EXPERIENCE:

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to elevate guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales and food & beverage sales.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

RESPONSIBLE BUSINESS:

• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions
• Develop awareness and reputation of the hotel and the brand in the local community
• Connect with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
• Raise the awareness and reputation of your hotel and the brand locally occasionally acting as hotel representative for media related enquiries
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments
• Perform adhoc duties unexpected moments when we have to pull together to get a task done

ACCOUNTABILITY

This is the top sales and marketing job in a full or limited-service hotel and may include meeting space and or catering facilities. May manage professional level and administrative sales team members.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and two to four years’ experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Role

We are seeking a hands-on Director of Design to lead our Growth design team. In this pivotal role, you will drive the design strategy and execution for products that fuel Airwallex’s growth and optimize revenue streams. You will work closely with cross-functional teams, including Product Management, Engineering, Marketing, and Data Insights to create user-centered experiences that delight customers and drive business results.

Responsibilities

• In this role, you’ll report directly to the VP of Design and collaborate closely with cross-functional partners in Product, Engineering, Marketing, and Data
• Drive measurable business growth through pathfinding, experimentation, and optimization by focusing on the entire end-to-end user journey
• Hire, grow, and retain top design talent
• Manage, coach, and provide feedback to product and visual designers and leads to deliver the final product
• Uphold the craft, improve the process: Ensure the design bar is kept high across visual and interaction design, systems, information architecture, and content strategy

Requirements

• 12+ years of professional work experience
• 5+ years of experience leading a product design team, ideally focusing on growth and revenue projects
• BA/BS degree in graphic design, design communication, human-computer interaction, or related field or equivalent combination of education and experience
• Excellent communication skills with the ability to convey design strategy to both technical and non-technical audiences
• Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights
• Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time
• ​​Experience in any of the following is a plus: hyper-growth startup environments, software engineering, financial technology

Meeting with current clients to determine new opportunities for growth, such as adding new products or services

Meeting with prospective clients to identify new business opportunities

Analyzing data to determine which sales strategies are most effective for different types of businesses

Attending trade shows or other events where they can meet potential clients in person

Identifying potential customers’ needs, interests, and concerns, then suggesting solutions that fit their budgets and schedules

Coordinating with other departments to ensure that customer orders are processed accurately

Maintaining relationships with current clients in order to retain existing business and acquire new clients

Presenting new product lines or services to existing clients in order to increase sales

Developing training materials and managing sales staff to ensure they are knowledgeable about products or services offered by the company

Job Summary

The Director of Sales & Marketing is responsible for overseeing and driving the hotel’s sales,

marketing, and revenue strategies to optimise profitability, elevate brand recognition and

ensure exceptional guest satisfaction. This role demands a dynamic leader capable of

fostering revenue growth through innovative approaches, strategic team leadership, and

strong relationships with key stakeholder.

Responsibilities: -

• Develop and execute comprehensive sales strategies to achieve revenue targets across all market segments, including corporate, group, and MICE, etc
• Foster and sustain strong relationships with key clients, partners and stakeholders to drive business growth and secure long-term opportunities.
• Identify new markets and business opportunities to drive occupancy and revenue
• Lead and monitor the sales team to ensure they achieve individual and team sales targets.
• Manage the hotel’s online presence, including website, social media platforms, and third-party booking sites.
• Collaborate closely with the revenue team to create pricing strategies that maximise profitability and market competitiveness
• Conduct market research to understand customer needs, trends and competitor activity.
• Prepare and manage the sales & marketing budget, ensuring alignment with the hotel’s overall financial goals.
• Work with other departments including operations and food & beverage, to deliver a seamless and cohesive guest experience.
• Lead, mentor, and develop the Sales & Marketing team to enhance performance and professional growth.

Requirements:

• Preferably a degree of Bachelor in Marketing, Business Administration, Hospitality or a related field.
• Minimum 5-7 years of experience in hotel sales and marketing, with at least 3 years in a leadership role.
• Ability to analyse data and make strategic decisions based on market insights.
• Strong organisational and time-management skills
• Strategic thinking and problem solving
• Proven track record of achieving sales targets and driving revenue growth.
• Strong knowledge of digital marketing, distribution channels, and revenue management principles
• Excellent communication, negotiation and leadership skills.

• Accelerated growth plans in the new FY
• Strong track record of internal mobility opportunities and stability

About Our Client

We are a global brand within the industry with over 50 years of experience. The company is well-known for its investments in innovation; utilising cutting edge technology and insights to optimize operations. You will be part of a dynamic, supporting clients across multiple industries, including retail, healthcare, automotive, and technology. With a strong emphasis on employee development and career progression, the company provides a dynamic work environment where you can grow professionally. Due to expanding business needs, we have now created a Country Finance Director for the Singapore market.

Job Description

Reporting to the Regional CFO, you will oversee and drive the financial strategy of our local operations with revenue size in excess of S$250M+. You will be leading the controllership, FP&A reporting, commercial finance and compliance pillars to achieve business objectives through sound financial oversight. You are a strategic business partner to cross-functional heads and senior leadership to guide the financial decisions of the business and align with regional/global corporate goals. This person should have an eye for efficiencies and identify areas of improvements for finance processes to drive best practices.

The Successful Applicant

• Ideally, you possess a Degree in Accounting/Finance with 10+ years of finance experience with the initial career starting out in Big 4 and moving into MNC environment.
• Strong people leader with the recent years managing multiple teams within finance and proven track record in developing talents for succession planning
• Thrives well in a fast-paced and dynamic environment dealing with high volume business. Candidates from FMCG / retail / Pharmaceutical / Supply Chain will be highly desired
• You possess excellent excellent problem solving, agile and quick to respond to changes
• Great communication and interpersonal skills

What's on Offer

This is a high visibility role that allows candidates to progress within the group and have full P&L responsibilities.

Contact

Jessly Chew (Lic No: R1549000 / EA No: 18S9099)

Quote job ref

JN-102024-6553204

Phone number

+65 6416 9869

Michael Page International Pte Ltd | Registration No. 199804751N