About Qoo10

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

What you will be doing?

• Acquire deals and engage existing retailers, wholesalers, traders, merchants and general stores all over Singapore to onboard Qoo10 platform.
• Provide consultation to merchants in operating an E-Store on Qoo10
• Build and maintain strong partnership with merchants interested in online marketing
• Closely liaising with the marketing team about promotional campaigns.
• Identify and grow opportunities within territory and collaborate within sales teams to ensure growth attainment
• Close engagement with Qoo10 sellers

Who are we looking for?

• Successful previous experience as a Sales representative or sales manager
• Ability to convince sellers to advertise on our platform to increase traffic and exposure to their online store/listing
• Driving sales to consistently meet or exceed targets
• Proven ability to drive the sales process from plan to close
• Possessing similar experience in Home Living products related industry will have added advantages
• Remuneration will commensurate with working experience and educational qualifications
• Deep understanding and experience in retail and wholesales
• Building strong rapport with retail, wholesale sellers and key accounts
• People who enjoys challenges

Responsibilities

• Provide financial reports and interpret financial information to managerial staff while recommending further courses of action.

• Advise on investment activities and provide strategies that the company should take

• Maintain the financial health of the organization.

• Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.

• Develop trends and projections for the firm’s finances.

• Conduct reviews and evaluations for cost-reduction opportunities.

• Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.

• Manage the preparation of the company’s budget.

• Liase with auditors to ensure appropriate monitoring of company finances is maintained.

• Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.

Requirements and skills

• Proven experience as a Financial Manager

• Experience in the financial sector with previous possible roles such as financial analyst

• Extensive understanding of financial trends both within the company and general market patterns

• Proficient user of finance software

• Strong interpersonal, communication and presentation skills

• Able to manage, guide and lead employees to ensure appropriate financial processes are being used

• A solid understanding of financial statistics and accounting principles

• Working knowledge of all statutory legislation and regulations

• Salary: Up to S$2200 per month
• Location: Penjuru (Nearest MRT: Jurong East)
• Great learning Opportunities

A leading logistics and delivery company is seeking for a candidate who is passionate in customer service to join the team!

Job Responsibilities:

• Handle emails and calls from customers, vendors and transporters
• Support the sales and operations team to ensure smooth executive of daily activities
• Provide good customer service and ensure satisfaction is delivered
• Understand customers’ problems/ reasons/ pain points and try to resolve the issue
• Process daily orders and assist operations team when required
• Assist in invoicing/ data inputting etc
• Other duties as required

Job Requirements:

• Minimum GCE ‘A’ levels and above
• Good interpersonal and communication skills
• Able to start work immediately or soon
• Able to commit till end June 2024
• Some customer service experience is preferred

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy.

Key Responsibilities:

• Manage IT administration tasks within the Singapore office and remotely for other operating centres.
• Oversee the company’s Active Directory, Intranet, Office365, Firewall, VPN, Network, and SaaS systems.
• Support and maintain IT Infrastructure through troubleshooting, patching, hardening, and upgrading tasks to ensure optimal functionality and security.
• Engage with vendor teams and manage external Managed Services to facilitate support for service issues, SLA uptimes, High Availability, Disaster Recovery, security, and reporting.
• Respond to IT incidents promptly and take necessary steps to restore services.
• Manage internal hardware and software licenses, renewals, inventory, asset management, and procurement.
• Support IT and business-related projects, contributing to the Software Development Life Cycle.
• Provide comprehensive end-user IT support, including setup and deployment of workstations, software and hardware installation, and support for various systems and applications.
• Manage and report on the allocation of the IT budget.

Requirements:

• Higher Nitec/Diploma or equivalent certification in a relevant field.
• Minimum of 2 years of experience in a related IT management or administrative role.
• Proficient knowledge of Active Directory, Windows Server, Office365, office Firewall Security, server backup, and recovery solutions.
• Experience managing IT hardware and software vendors and suppliers.
• Familiarity with Windows software and technologies (e.g., SQL Server, IIS, Apache, Tomcat, Nginx).
• Basic understanding of DNS, DHCP, VPN, Group Policy Management, Network Policy Server, VMware, Cisco Networking, and cloud hosting technologies (AWS, Azure, CDNs).
• General knowledge of server environments, infrastructure setup, and security.
• Excellent communication and interpersonal skills, with the ability to convey outcomes and follow up on actions required.
• A team player who is also capable of working independently, open-minded, and receptive to new ideas and methodologies

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

· Co-ordinates schedules including setting appointments, maintaining calendar of activities and events.

· Organizes and schedules meetings and conference calls

· Assist with creation/modifications of online postings, spreadsheets, and other various documents

· Handle all sales related enquires and documents.

· Providing buddy back-up support / covering duties to secretaries who are absent.

· Collating and filing expenses, receipts, invoices and other documents.

· Performs adhoc administrative support functions.

Any other miscellaneous task as assigned by manager when necessary.

Client Accounting Manager

$3,000.00 to $5,000.00

Roles & Responsibilities

We are seeking a Certified Accountant to manage the Client Accounting department. The successful candidate will take charge of all aspects of financial accounting, statutory reporting, tax reporting and administrative matters for a portfolio of clients.

The successful candidate will be responsible for the following:

• In charge of billings, fee negotiations and recovery for each client engagement
• Prepare and/or review periodic management accounts, customised reporting packages, statutory accounts, GST returns, monthly payroll and other expense disbursements, as well as year-end remuneration returns.
• Liaise with auditors and regulators, answering queries on behalf of clients.
• Review and improve current process flow.
• Undertake and oversee other ad-hoc projects or duties as may be required from time to time

Requirements

• at least three years’ post–qualification experience, preferably in an accounting or audit environment.
• strong organisational and management skills, well developed interpersonal and communication skills
• experience in corporate secretarial work and/or knowledge of Xero Accounting Software is an advantage

Interested applicants are invited to send in their detailed resume to [email protected]. We are also prepared to consider sole-proprietor of existing accounting firm.

Please note that only shortlisted applicants will be notified.

Procurement Manager Responsibilities:

• Developing procurement strategies that are inventive and cost-effective.

• Sourcing and engaging reliable suppliers and vendors.

• Negotiating with suppliers and vendors to secure advantageous terms.

• Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.

• Building and maintaining long-term relationships with vendors and suppliers.

• Approving purchase orders and organizing and confirming delivery of goods and services.

• Performing risk assessments on potential contracts and agreements.

• Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.

• Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.

• Preparing procurement reports.

Procurement Manager Requirements:

• Proven experience managing supply chain operations.

• In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).

• Management and leadership skills.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Highly organized and detail-oriented.

• Excellent analytical and problem-solving skills.

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Officer.

Customer Service Officers are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Workplace location: 1 Marine Parade Central #13-05, Parkway Centre Singapore 449408

Benefits:

• Salary: $2400
• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Important: Please email your resume and recent photograph directly to [email protected]

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview.

Job Description

· Arrange and schedule in all assigned on-stage performances of the company

· Attend and arrange for rehearsals and work with other performer

· Work with performers to fine-tune performance

· Keep and update weekly routine performances

· Assist the performer in selection for optimal performance standards

· In charge of the admin of the performer including reporting to the management

· Need to manage the staff and assist the management in handling all the issues of the performers

· Attend monthly meetings pertaining to stage performance matters

Requirements

· Ability to communicate well with staff/ performer from East Asia

· 3 to 4 years’ experience as Performing Artiste Manager or related manager

· Able to communicate well with the performers

· Has experience as Performer is a plus

· Knowledge of Mandarin Pop or Jpop Kpop is advantageous

· Strong stage experience

KTV Lounge & Nightclub (Work late hours)

1. Applicant must at least have more than 3 years of stage performing

2. Participate in all stage performances

3. Train & guide the stage crew to improve on their performances

4. Schedule and selection of performing artiste for specfic event's performances

5. Ensure all stage crew is presentable on stage

6. Work closely with the Performing Artiste Manager & Floor Manager in all areas

Straits Interactive delivers sustainable data governance solutions that help organisations create trust in today’s data-driven world. As trusted advisors to SMEs, MNCs and data protection authorities in the region, we provide comprehensive competency, consulting and capability roadmaps in data protection and governance. We enable these competencies by partnering top universities in the region and international certification bodies to provide advanced diplomas, degrees, and certification courses.

We are seeking a dynamic and results-driven Industry Development Manager to join our team. Reporting to the Sales Director, this role will play a crucial part in driving business growth and establishing our presence in the market. As the Industry Development Manager, you will collaborate closely with cross-functional teams including Marcom, Consulting, and Learning & Development to achieve our strategic objectives.

Job responsibilities include:

● Implement business development strategy: Analyze business development strategies; create effective plans for the sales team, set long-range goals for market penetration; manage bid preparation and proposals; contribute to our online presence; leverage sales tools, adapt strategies to industry trends, forecast accurately; and build strong client relationships

● Develop new business opportunities: Proactively identify and develop new sales opportunities; researching and prospecting potential clients, identifying new business opportunities for growing revenue, strengthening market position; establishing connections, and obtaining insights from business network on developments in product/ service offerings in relation to industry needs; conducting sales presentations, and nurturing relationships to generate business growth; present business trends and impact on new products/ services and distribution channels

● Manage relationship with clients and channel partners: Communicate client feedback and market sentiments to internal stakeholders to enhance products/ services; develop engagement plans to strengthen client relationships, uncover business concerns; evaluate feedback for improvement, and manage resolution of client queries, ensuring a superior client experience.

● Coordinate with internal stakeholders to support business opportunity: Collaborate with the product team to support the product roadmap; work closely with the project team on customer engagements; address customer and support issues with the support team, and collaborate with the marketing communications team for marketing collaborations, publicity, and testimonials.

Requirements:

● Bachelor’s Degree or Diploma in Business, Marketing, Management, or a related field

● Minimum 3-5 years relevant experience in Business Development, Sales and Account Management

● Demonstrated success achieving quotas through direct selling efforts

● Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

● Excellent oral and written communication skills

● Results-oriented with strong analytical skills

● Strong organisational skills and attention to detail

● Highly motivated, resourceful, and independent worker who is proactive and customer-focused

● A team player and proactive attitude toward problem-solving

● Enthusiastic learner and keen on developing new skills and knowledge through certifications

● Location: Singapore (Hybrid work arrangement)

Responsibilities

Oversee day-to-day operations

Design strategy and set goals for growth

Maintain budgets and optimize expenses

Set policies and processes

Ensure employees work productively and develop professionally

Oversee recruitment and training of new employees

Evaluate and improve operations and financial performance

Direct the employee assessment process

Prepare regular reports for upper management

Ensure staff follows health and safety regulations

Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements and skills

Proven experience as a General Manager or similar executive role

Experience in planning and budgeting

Knowledge of business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Excellent communication skills

Outstanding organizational and leadership skills

Problem-solving aptitude

Working hours 9pm to 6am

Responsibilities

• Liaise with all theatre departments and collate information
• Collaborate with the Production Manager regarding budgets
• Supervise the set, lighting, and sound installation
• Create a prompt script compiled with notes on Actors’ cues and requirements for props, lighting, and sound
• Make alterations to the set and props between scene changes
• Cue the Lighting and Sound Technicians
• Create a risk assessment to ensure the safety of the full company

Requirements and skills

• Proven work experience as a Stage Manager or similar role
• Computer skills and understanding of current technology
• Ability to work under pressure
• A sharp eye for detail
• Relevant training and/or certifications as a Stage Manager

The responsibilities of a customer service officer in this restaurant include:

1. Greeting Customers: Welcoming guests as they enter the restaurant, and providing them with a positive first impression.
2. Taking Orders: Receiving orders from customers either in person, over the phone, or online, and accurately inputting them into the restaurant's ordering system.
3. Providing Information: Offering information about menu items, specials, and promotions to customers who inquire.
4. Handling Inquiries and Complaints: Addressing customer inquiries, concerns, and complaints promptly and professionally, and working to resolve issues to the customer's satisfaction.
5. Serving Food and Beverages: Delivering food and drinks to customers' tables in a timely and efficient manner, ensuring accuracy and presentation meet the restaurant's standards.
6. Processing Payments: Accepting payment from customers, processing transactions accurately, and providing receipts.
7. Maintaining Cleanliness: Keeping the dining area, serving stations, and customer service areas clean and organized, including clearing tables and resetting them for new customers.
8. Upselling: Suggesting additional menu items, desserts, or beverages to customers to increase sales and enhance their dining experience.
9. Collaborating with Kitchen Staff: Communicating orders and any special requests or modifications to the kitchen staff, and coordinating the timing of food delivery with the kitchen team.
10. Following Health and Safety Regulations: Adhering to food safety and hygiene standards, as well as health and safety regulations, to ensure the well-being of customers and staff.
11. Providing Excellent Customer Service: Ensuring that every customer receives friendly, attentive, and personalized service to enhance their overall dining experience and encourage repeat business.
12. Handling Reservations: Managing reservations, seating arrangements, and waiting lists during busy periods, ensuring efficient use of available tables and minimizing wait times for customers.
13. Training New Staff: Assisting in the training of new customer service staff members, ensuring they understand the restaurant's policies, procedures, and standards for customer service.

Overall, a customer service officer must play a crucial role in creating a positive and enjoyable dining experience for restaurant patrons while representing the establishment in a professional manner

• Consulting with management and software developers to determine software solution requirements.
• Evaluating software solutions and system performance, as well as supervising the software development team.
• Demonstrating patience and using effective explanations when mentoring junior software developers.
• Managing the development, deployment, and integration of software solutions.
• Determining system specifications and analyzing test stage data prior to software installation.
• Managing the installation and configuration of software solutions.
• Collaborating with front end users on software functionality.
• Resolving software deployment and integration errors, and documenting processes.
• Performing routine maintenance and monitoring performance metrics.
• Keeping abreast of new software technologies, as well as conforming to best practices in cybersecurity.

Responsibilities:

• Formulate growth strategies and action plans to expand market share by increasing the number of patients and boosting sales per patient.
• Analyze market size and evaluate the competitive landscape, including competitors' offerings and growth strategies.
• Monitor market trends and proactively identify emerging market needs.
• Identify value propositions and align business strategies with the evolving needs of patients.
• Perform marketing ROI analysis to measure the effectiveness of marketing efforts.
• Create social media and digital marketing strategies to enhance online presence.
• Devise plans for corporate and marketing strategies, fostering relationships with entities such as corporates, schools, and insurance companies.
• Lead the introduction of new services/projects and collaborations through effective championing.
• Research and identify business opportunities, exploring new income streams and establishing partnerships.
• Cultivate and maintain relationships with partners to ensure long-term collaboration.
• Collaborate with partners to develop marketing strategies and activities aimed at achieving mutual goals.

Requirements:

• Candidate should possess a Bachelor's degree in Business/Marketing or a related qualification.
• Possess 2 years of experience in business development or marketing,
• Demonstrate a track record of successfully developing revenue strategies.
• Exhibit strong execution abilities, ensuring timely completion of tasks, and proficiency in project management.

Responsible for the acceptance expansion in a region or territory. Serves as the regional subject matter expert regarding acceptance in the target market based on knowledge of partners, industry trends, and competitive environment. Develops and coaches' teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

Responsibilities

Ensures agreements are tracked and action taken if planned delivery is not on schedule. Documents, monitors, and reports on the performance and status of acceptance.

Maintains knowledge of partners, industry trends, and competitive environment.

Ensures all internal functions effectively support the delivery of the account objectives.

Develops proposals and negotiates agreements to maximize acceptance growth.

Manages and builds relationships with new and existing partners. Maintains a sales pipeline and recommends actions to close gaps. Manages, budgets and forecasts processes.

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelor's Degree in Marketing, Finance, Business, or related field

8+ years of experience in Business Development, Sales, Relationship Management, Strategy, or related field

In lieu of a degree, 10+ years of experience in Business Development, Sales, Relationship Management, Strategy, or related field

Preferred Qualifications

If we had our say, we’d also look for:

• Master's Degree in Marketing, Finance, Business, or related field

-Answering all incoming phone calls and emails in a timely and professional manner

-Proactively engaging all walk-in enquiries and promoting our classes and services

-Understand the customer’s needs and recommend the most suitable lessons, instrument, schedule, teacher, and package accordingly

-Problem-solve when it comes to challenging situations and/or customers

Working Location: Central / East / West / North

Hourly Rate: $11.50 per hour

Able to commit immediately till end April 2024 (Subject to extension)

Office Hours

Responsibilities:

• Assist customers with their enquiries on schemes and services of the company

• NO SALES INVOLVED

• Training will be provided

Requirements:

• GCE ”O” Level and above

• Preferably with Customer Service experience in the service industry

• Proficient in English and a second language so as to converse effectively with different groups of customers

• Excellent team player who is task-orientated

• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]
We regret to inform that only shortlisted candidates will be notified.

Justin Lee: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Internal Audit Manager

To be part of the Regional Internal Audit team, conducting and completing audit assignments and working with other Internal Audit team members around the globe. The Internal Audit Manager will report to their Regional Head of Internal Audit and will assist management to improve the control environment within all business units and fulfill Internal Audit’s governance role. This means providing independent objective assurance to the Audit Committee, and assisting the CEO and CFO in the effective discharge of their responsibilities to the Lendlease Group Board in the areas of financial, operational and health & safety risk management and internal control.

Key Responsibilities

• Work with the Regional Head of Internal Audit to define the regional Internal Audit Strategy and Plan
• Provide support to create and manage the regional Internal Audit plan based on a risk based approach to Internal Audit
• Maximise the impact of audit through focus on the major strategic, regulatory, financial, operational and health & safety risks facing Lendlease
• Assist and advise the regions with the implementation of framework, policies and standards across the businesses
• Formulate, develop, plan and conduct scheduled audit reviews in accordance to Lendlease Audit Compliance and Execution Standards (LACES).
• Plan individual audits based on an assessment of process risks and controls, design audit programmes in line with risk assessment and carry out fieldwork within agreed timeframes, the Terms of Reference and the audit programme.
• Produce quality audit reports and AC summaries in line with agreed reporting timelines and discuss findings with management.
• Co-ordinate the audit close-out process and escalate business critical issues quickly.
• Drive management commitment to generate solutions in response to audit findings
• Follow up management actions post audit.
• Assist the Regional Head of Internal Audit in the delivery of audit communications and reporting to the RMAC and the board where required.
• Assist and conduct reviews for business integrity matters in accordance with Lendlease’s Business Integrity Review Framework.
• Act as a ‘sounding board’ and advisor to peers with regard to audit and internal control matters.
• Monitor new developments in auditing techniques.
• Ensure activities related to the function comply with legal, ethical and Lendlease standards.

Strategic

• Form an effective working relationship with the regional business unit Heads of Risk, Compliance and EH&S.
• Promote internal audit function as business partner across the organisation.

Operational Excellence

• Effectively plan and manage all phases of the audit process, from planning and risk identification, fieldwork, reporting writing, close out and follow up.
• Adhere to audit timeframes committed to in the Terms of Reference.

The responsibilities of a customer service officer in this restaurant include:

1. Greeting Customers: Welcoming guests as they enter the restaurant, and providing them with a positive first impression.
2. Taking Orders: Receiving orders from customers either in person, over the phone, or online, and accurately inputting them into the restaurant's ordering system.
3. Providing Information: Offering information about menu items, specials, and promotions to customers who inquire.
4. Handling Inquiries and Complaints: Addressing customer inquiries, concerns, and complaints promptly and professionally, and working to resolve issues to the customer's satisfaction.
5. Serving Food and Beverages: Delivering food and drinks to customers' tables in a timely and efficient manner, ensuring accuracy and presentation meet the restaurant's standards.
6. Processing Payments: Accepting payment from customers, processing transactions accurately, and providing receipts.
7. Maintaining Cleanliness: Keeping the dining area, serving stations, and customer service areas clean and organized, including clearing tables and resetting them for new customers.
8. Upselling: Suggesting additional menu items, desserts, or beverages to customers to increase sales and enhance their dining experience.
9. Collaborating with Kitchen Staff: Communicating orders and any special requests or modifications to the kitchen staff, and coordinating the timing of food delivery with the kitchen team.
10. Following Health and Safety Regulations: Adhering to food safety and hygiene standards, as well as health and safety regulations, to ensure the well-being of customers and staff.
11. Providing Excellent Customer Service: Ensuring that every customer receives friendly, attentive, and personalized service to enhance their overall dining experience and encourage repeat business.
12. Handling Reservations: Managing reservations, seating arrangements, and waiting lists during busy periods, ensuring efficient use of available tables and minimizing wait times for customers.
13. Training New Staff: Assisting in the training of new customer service staff members, ensuring they understand the restaurant's policies, procedures, and standards for customer service.

Overall, a customer service officer must play a crucial role in creating a positive and enjoyable dining experience for restaurant patrons while representing the establishment in a professional manner.

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management
  
  Qualifications:
• Proven working experience as an HR Manager or similar role
• People-oriented and results-driven
• Demonstrable experience with HR metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Establishment is a ktv, may require to work on weekend and holiday, working hours 9pm to 3am