Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Description

We’re expanding and are actively looking for an experienced and highly motivated talent to join our Revenue team. You’ll be working alongside Partnership, Marketing and Customer Success team to generate sales leads in a fast-paced and collaborative environment.

Responsibilities

• Build business development pipeline by proactively identifying opportunities and engaging with key prospects
• Plan and execute a territory plan with clear account prioritisation
• Prospect into new accounts and broaden coverage of existing accounts to uncover more opportunities and increase wallet share.
• Map customer organisations and maintain relationships with C-level, directors and key personnel.
• Uncover customers’ pressures, challenges and priorities to effectively position our solutions to meet business objectives
• Lead tender submissions, run pricing and tender/proposal reviews with senior management to ensure alignment to the customer requirements
• Continually gather feedback from customers and understand demand trends in order to shape the company’s offerings.

Requirements

• Minimum 5 years of relevant sales experience
• Impressive track record in B2B or B2G sales, with key established connections in the government, mid-market and/or enterprise sectors
• Experience in public cloud business development or technical sales experience in developing ICT technologies, cloud native solution
• Knowledge of identifying, developing, negotiating, and closing large-scale IT and public cloud technology deals
• Knowledge of positioning and selling cloud and big data technology in new customers and new market segments
• Knowledge and a network in the cloud infrastructure and/or systems integrator space is a plus
• Demonstratable history of successfully developing and maintaining senior client relationships
• Demonstrable success in hunting for opportunities and seeing through deals from end-to-end
• Strong negotiator with sharp questioning and listening skills
• A highly self-motivated and independent worker
• Team player with excellent communication and presentation skills
• Candidate must possess at least a Bachelor’s Degree in a relevant field

The Project Contract Manager (PrCM) is a key member of the project team, working in close collaboration with the Project Manager and core project team. He/she provides guidance and leadership to develop, implement, and drive proactive contract/claim management and risk mitigation strategies in accordance with Alstom’s business objectives; including extensions of time (EoTs), variations orders, contract amendments. He/she ensures proper record keeping and file preparation in support of robust claim files.

If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as Project Contract Manager in Singapore.

Primary Responsibilities:

• Drives the Contract Management activities for the allocated project proactively and manage a few Project Contracts Managers (other projects) simultaneously
• Ensures application of Contract, Claims and Insurance Management Manual (CCIM) and Alstom governance
• Drives preparation of Contract Summary and ensure it is widely communicated and regularly updated
• Prepares with Core Project Team Contract Management Strategy Plan (CMSP)
• Organizes the Contract Management Day with the Core Project Team
• Carefully analyzes the contract to build and drive implementation of Contract/Claim Management Strategy Plan, as well as keep it updated with project team on quarterly basis
• Contributes to CDRL by the Project Team members is launched in time, is accurately communicated, and updated
• Monitors Works toward contract obligations, including monitoring of project schedule toward achieving contractual milestones
• Ensures timely issuance of contractual notices to customers/partners
• Establishes and implement project specific commercial procedures, particularly regarding correspondences, notifications, insurance, variation requests/orders and claims preparation files
• In collaboration with Documentation Controller and/or Project Contract Administrator, Project Contract manager or Junior Contract Manager ensures a reliable filing and easy access of correspondence from and to customers/partners
• Monitors/manages correspondence by analyzing (for and with Project Manager/Director) incoming and outgoing correspondence to customers/partners
• Contributes to Return of Experience
• Monitors/manages insurance policy and keep its validity in collaboration with Regional Insurance Manager. Keeps the Regional Insurance Manager duly updated regarding all changes on the project that could represent any deviation of the reaching of the insurance policy
• Develops and produces any project specific processes and ways of working for contract/claim management.
• Develops a pragmatic commercial approach based on contractual analysis of the project, to protect, on a daily basis, Alstom interests toward customers and partners
• Carefully monitors, records, and notifies customer/partners regarding claims/counterclaims and prepares and manages all elements and supporting documentation for claims/counterclaims negotiations
• Monitors customer/partner requests for variations / change orders / extensions of time. Provides follow-up, as necessary, to drive to transactional closure, including updates to the VO/VR/Delay registers, preparation of commercial offer, and prepares associated contractual letters for CD/PM approval.
• Provides creative advice on specific issues, risks, and contractual/claims activities, taking into account the contract and business objectives
• Reports on contract management and claims activities to the project, and Legal, and Contract Management teams.
• Ensures Contract management KPIS are reported as per reporting deadlines including gathering the inputs from Key supplier Contract Managers and Insurance Managers.
• Provides training on contract/claim management to key project stakeholders, including project management, finance, engineering, and sourcing communities
• Anticipates events and risks associated with the contract management activities; proposes alternative proactive solutions to keep the situation under control
• Works closely with the Project Directors, Project Managers, Project Controllers, Project Engineering Managers, Sourcing Contract Managers, and Project Planning Managers, to identify and mitigate risks; and to identify, maximize, and leverage claim opportunities
• Provides at any time, on management demand, a reliable and understandable contractual and commercial analysis of the project
• For Dispute Arbitration Board (DAB) or similar non-litigation mechanism for dispute resolution, PrCM is required to prepare DAB files, referral notes along with substantial evidences and active participation in the process before the adjudication board or similar board
• For litigation process handled by Legal Team, PrCM will support Legal team or external counsel
• Manages, trains, develops, and share knowledge and expertise to Project Contract Managers, Junior Project Contract Managers and Project Contract Administrators.

Key Requirements:

• A degree in Law, Engineering, Finance, Technical, Economics or business sciences
• Relevant experience in Contract/Claim Management experience (preferred) / Project Management
• Ability to read and interpret contractual documents, including terms and conditions, planning, and technical specifications
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to understand project financials and impact of contract/claim management on project’s profitability.

Are you looking to lead the growth of ESG and sustainability services in an innovative, digitally enabled, purpose driven business? Are you motivated to support customers and drive positive impact to their business and the society to achieve success through a range of assessment, advisory and analytics solutions?

We’re recruiting for a growth focussed Sustainability Manager/Lead with proven seller-doer consulting experience in the domain of ESG and Sustainability to join our Global Sustainability, Assessment & Assurance team to help us achieve our vision and goals.

This is an exciting opportunity to achieve growth as a seller doer, lead the delivery of projects, ensure service excellence for clients and play an important role in development of others within the team.

We help clients implement, improve and demonstrate their commitment and progress towards authentic sustainability goals. Our portfolio of assurance and consulting projects include non-financial Report Assurance, ESG strategy, responsible sourcing, climate change related services including LCA, Green Finance and human rights. You will get the opportunity to win, lead and develop our work on a wide range of sustainability services.

When doing this, you will get the opportunity to engage with many of the region’s leading companies and brands across a wide range of sectors and to leverage a suite of services and digital technologies to scope, sell and deliver innovative solutions.

Main Responsibilities

• Proactively seek to identify customer needs, develop tailored solutions and sell these to new and existing clients.
• Leading and communicating effectively with your project teams and clients.
• Introducing services from your own/existing discipline(s) to new clients and new services to existing clients.
• Carrying our independent assurance audits for clients Sustainability/Integrated reports (IR)/ESG reports based on various reporting frameworks like GRI, IR Framework, SASB, TCFD etc.
• Involvement in independent assessment / verification of client’s sustainability indicators involving environment (Scope 1, 2 and Scope 3 emissions), social and governance indicators.
• Involvement in the execution of ESG Assurance projects.
• Involvement in review and assessment of client’s net Zero Targets or Science based Targets.
• Involvement in materiality assessments, impact assessments, review of stakeholder engagements
• Support organizations in implementing TCFD recommendations, assessing climate-related risks and opportunities, and supporting them in preparing high-quality disclosures to enhance transparency and enable informed decision-making by stakeholders.

Position Qualifications:

• University Degree in Engineering / Environmental science or Sustainability studies.
• Additional qualifications relevant to sustainability subject areas from GRI, SASB, BRSR, ISO 14064 etc. will be an advantage.
• At least 7-10 years of proven track record in delivering ESG & Sustainability services.
• Strong problem solving and data analysis skills, data interpretation and first principal problem-solving approach.
• Proven track record of leading & delivering of Sustainability services as a trusted advisor and thought leader in their domain of ESG / sustainability.
• Proven project and/or team leader, delivering service excellence.
• Able to provide sufficient guidance, support and feedback on performance of team members.
• Excellent and effective communication and written skills
• Collaborate well with others; share knowledge, experience, and information; support others in the pursuit of team goals.
• Ability to interact and cooperate across cultures.
• Willingness to travel and work around Singapore and on occasions overseas.

Knowledge and Skills:

We are looking for senior and dynamic candidates who:

• Has a good understanding of ESG reporting frameworks, such as GRI, CDP, IR Framework.
• Has a good understanding of GHG Protocols, ISO 14064 and SBTi.
• Has relevant experience in ESG Assurance on various ESG disclosures in line with ISAE 3000 (revised) and / AA1000 assurance standard.
• Has a good knowledge of existing and evolving ESG concepts and practices across sectors/geographies including Life Cycle thinking.
• Has a deep understanding of the ESG market in the region.
• Is good in leading the project deliveries - delivering on-time, on-budget and achieving high levels of internal and external customer satisfaction.
• Maintains flexibility in work hours and work independently with minimal supervision.

At Gusta Sourdough Pizza Co (IG: @gustapizza.co), we are a young & dynamic team of passionate people that love to R&D and create new products. We are looking for enthusiastic and motivated individuals like us to join and expand our team.

Prior Front-of-the-House F&B experience is preferable. Candidates should have the right to work in Singapore.

Your Role is to:

• Supervise front of the house during operations
• Manage junior staff and assist other managers.
• Enforce company policies, procedures, programs and performance standards.
• Responsible to ensure that the service standards of the pizza restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback
• Handle customer complaints during Manager's absence.
• Manage and motivate staff.
• Provide staff with support and training.

We are looking for someone with:

• Warm, friendly and cheerful personality
• Good work ethics and willing to learn
• Detailed, energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• O Level, Diploma or Professional certificate
• Min 4 years of experience is preferred, candidate should possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.

Our Benefits are:

• Salary: $3,400.00 - $4,000.00 per month depending on experience
• 4.5 day work week (44h/week).
• Overtime pay + Monthly performance bonus ($300-600)
• Insurance coverage
• Meal provided during shift
• Fast career development & Training provided

Experienced candidates will be considered for more senior roles.

Apply now to join our team and enjoy fast career development opportunities with more exciting overseas projects to come!

Responsibilities:

Budget Management:

• Develop buying strategies and product allocation to maximize sales budget.

Merchandising Analysis:

• Create reliable reports, manage markdowns, and optimize inventory turnover and sales.

Inventory Management:

• Monitor stock levels, reorder products, and align inventory with sales forecasts and demand.

Market Insights:

• Identify local needs through competitor analysis and provide valuable input.

Cross-Functional Collaboration:

• Work closely with Retail Operations, E-commerce, Visual Merchandising, Marketing, and Warehouse teams to execute marketing plans and drive product sales.

Requirements:

• Posses Diploma/Bachelor's Degree in Business, Marketing, Retail Management, or a related field.
• Minimum 4 years of retail or merchandising experience in a similar field.
• Strong analytical skills with a focus on business understanding; Experience in data analysis and reporting would be an added advantaged.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Key Responsibilities

• Support the creation and execution of the digital customer support operations and strategy across the entire beIN APAC business and to be in tandem with the organizations’ global and regional strategy and leadership.
• Achieve creative excellence through understanding, defining and optimizing the consumer journey and experience across all beIN APAC digital solutions.
• Own and manage customer satisfaction and touchpoints across various digital and social media platforms.
• Craft, manage and lead multi-level 24x7 support tiers with internal and external stakeholders to constantly and timely manage responses to users having issues with our digital products, troubleshoot areas of problems across the technology stack, and continual drive to monitor, track, identify, resolve and improve user experience and enhance product features and processes.
• Develop and conduct product training for customer service agents, ensure they have up-to-date information about Standard Operating Procedures (SOP), our digital products and beIN APAC business.
• Lead and own related tasks to improve customer service & ticketing management workflow. Analyse alternative tools, customer contact channels, and other related product updates for service improvements and initiate & follow through the development process once business has agreed.
• Keep the FAQs and internal knowledge base in the Help Centre up to date.
• Support all digital product user experience report definitions, measurement, collection and analysis of customer behaviour journey and business services across our digital products to improve product experience and drive revenue. Regular reports to management to recommend improvements on the customer journey and experience and service enhancements.
• Manage all client meta-data as well as customer assets and inventory, including EPG integrity on clients, playlists, promotional voucher codes, subscription information, payment transaction reports, and user-reported requests for changes or trouble tickets.
• Manage operational project schedules, timelines, milestones, stakeholders and provide regular reports to management and relevant stakeholders on risks and dependencies
• Support anti-fraud and anti-piracy strategies and technologies including watermarking, fingerprinting, detection, and work with legal and broadcast teams for automation, piracy mitigation strategies, technology deployment and legal take-downs.
• Be a proactive and contributing member of a team to conceptualize and deliver digital programs, operations, and channels driven by state-of-the-art technologies, including AI/ML, chatbots and other creative tools to align with opportunities identified through consumer insights, market trends, and feedback or organizational goals.
• Build and maintain strong relationships with internal and external stakeholders, customers, suppliers across Asia.
• Keep abreast of competitive and industry trends in the digital space to evaluate beIN’s competitive edge in regional markets.

Requirements

• Familiarity with Customer Support system, e.g. Zendesk or other CRM & ticketing management systems.
• A good command of spoken and written English.
• Conversant with another Southeast Asian language, e.g. Indonesia Bahasa or Thai.
• Experience with using video-streaming services on various platforms such as web browsers, mobile, and connected TV apps is an advantage.
• Able to work late nights, early mornings and/or weekends when required.

Job Description:

As a Project Management Executive at Tecson Engineering Pte Ltd, you will play a pivotal role in ensuring the successful planning, execution, and completion of projects. You will work closely with cross-functional teams, clients, and stakeholders to drive project milestones, monitor progress, and maintain project documentation. Your contributions will be essential in achieving project goals and delivering value to our clients.

Key Responsibilities: (including but not limited to)

1. Project Planning: Collaborate with project managers to develop comprehensive project plans, including scope, objectives, timelines, and resource allocation.
2. Execution Oversight: Assist in project execution by monitoring and tracking project progress, identifying issues, and facilitating problem-solving.
3. Documentation: Maintain accurate and up-to-date project documentation, including project schedules, status reports, and change orders.
4. Team Coordination: Foster effective communication and collaboration among project teams, ensuring everyone is aligned with project goals and objectives.
5. Client Interaction: Act as a point of contact for clients, providing updates on project status, addressing inquiries, and ensuring client satisfaction.
6. Risk Management: Identify project risks and assist in the development of risk mitigation strategies.
7. Quality Assurance/Controller: Ensure that project deliverables meet quality standards and adhere to project specifications.
8. Other Ad Hoc Duties.

Qualifications:

• Education: Min. Diploma Holder in business, project management, or a related field. A PMP or CAPM certification is a plus.
• Experience: Previous experience in project management or a related role is preferred but not mandatory. Entry-level candidates with strong organizational and communication skills may be considered.
• Organizational Skills: Exceptional organizational and time-management skills to handle multiple projects simultaneously.
• Communication Skills: Strong written and verbal communication skills to interact with team members, clients, and stakeholders effectively.
• Adaptability: Ability to adapt to changing project requirements and priorities.
• Problem-Solving: Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Technology Proficiency: Proficiency in project management software (e.g., Microsoft Project, Trello, Asana) and Microsoft Office Suite.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and dynamic work environment.
• Exposure to a wide range of projects in Engineering Sector.

How to Apply:

If you are a dedicated and detail-oriented professional with a passion for project management, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant skills and experiences .

The Technical Manager’s primary job responsibility is to reduce risk to Paramount Global Information and Information Systems through the understanding and use of various data security technologies, applications, methodologies and industry standards. You will be a Technology professional who is able to provide advanced expertise in Information Security Technologies and risk reduction strategies.

Responsibilities:

• Understands industry standard Information Security process and technology

• Works independently applying in-depth knowledge of multiple Information Security technologies (IDS/Firewalls/Anomaly Detection etc.), as appropriate

• Acts as a consultant to IT professionals and business partners in their area Information and Cyber Security risks and controls

• Performs sophisticated analysis of Information Security related logs and log data to surface potential Information Security risk and concerns for resolution. Escalate findings and recommendations to management

• Effectively uses the Paramount Global Information Security Application and Services Portfolio to reduce risk to Paramount Global Information and Information Systems

• Proactively makes risk reducing recommendations to appropriate business units regarding the development of new or existing services

• Proactively looks for innovative approaches to maintaining and improving the Paramount Global Information Security Framework

• Maintain broad experience in Information Security and can identify and leverage technical experts in different specialized fields across other departments

• Participates in Incident Response training initiatives and when required ensures active participation in the incident response lifecycle governed by the Technical CERT Policy

• Ensure all the services and or applications supported are consistently performing as intended this includes coordinating upgrades and or improvements

• Frequently reviews any tickets in any service ticketing queues related to the group managed to ensure proper ticket closure

Qualifications:

· Bachelor’s degree or equivalent preferred

· Minimum 10 years of IT related and information security technical management experience

· Goal driven individual with strong technical, interpersonal, and organizational skills

· Good positive working attitude with the commitment to achieve

· Independent with initiative & creative problem solver

· Able to work in a dynamic environment and meet tight deadlines

Reporting to the Regional Engineering Service Manager, you will lead the Singapore engineering team to represent the Company in supporting and servicing our range of medical/surgical products to medical professionals.

Responsibilities

• Carry out preventive maintenance, applications integration and resolve technical problems as and when required.
• Involved in projects by providing technical expertise and creative problem solving.
• Investigate product complaints and determine repair requirements until total corrective action is taken
• Conduct device commissioning, preventive maintenance, applications integration, and resolve technical problems as and when required
• Involved in projects by provide technical expertise and creative problem solving
• Investigate product complaints and determine repair requirements until total corrective action is taken
• Establish and maintain excellent customer rapport
• Conduct device commissioning and troubleshooting work on medical devices
• Maintains proper record of support and service work conducted
• Project Management, monitor project progress and ensure all works are completed within time frame
• Supervise, guide and coordinate with Project Engineers on site

Requirements

• Minimum Diploma, Biomedical/Electrical/Electronics Engineering preferred
• Knowledge in IT Network and System preferred
• Enthusiastic team player who can also work independently
• Good spoken and written English
• Excellent communication and interpersonal skills
• Customer focused, positive work attitude and self-motivated
• Good sense of urgency
• Leadership ability

If you aspire to be part of our dynamic team, you are invited to apply online with a comprehensive resume.

We regret only shortlisted candidates will be notified.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Overview:

Our Healthcare client is looking for Assistant Finance Manager to manages the accounting function and processes to ensure timely and accurate reporting of the organisation financials.

Job Description:

• Manage and lead a team of finance professionals, ensuring their professional growth and productivity.
• Ensure compliance with organisation policies, international accounting standards, and relevant tax regulations
• Monitor and manage the organisation cash flow, ensuring there are adequate funds to support operations and capital projects. Implement cash management strategies to optimize liquidity.
• Collaborate with various departments, operational teams, and shared services to gather and provide financial information and support organisation financial needs.

Job Requirement:

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum 5 years of relevant working experience
• Proficient with SAP application
• Proficient in Microsoft Office applications
• Prior experience managing a team

HOW TO APPLY:

If you are ready to take the next step in your finance career and lead a dynamic team, we want to hear from you! Please send in your resume in Microsoft Word format by clicking “APPLY”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines

Due to headcount, this position is open to Singaporeans and Singapore PRs.

Position Overview:

• We are seeking a highly organized and detail-oriented Events Operations Manager to join our team.
• As an Events Operations Manager, you will be responsible for planning, coordinating, and executing a wide range of events, from in-person events to hybrid events, ensuring their successful implementation from conception to completion.
• You will oversee the operational aspects, including logistics, vendor management, budgeting, and on-site coordination. The ideal candidate will have a proven track record in event management, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Why Join Us:

• At Compass Events, we pride ourselves on fostering a workplace culture that's more than just a job – it's a vibrant community of collaboration, creativity, and shared success. Our commitment to excellence extends beyond serving our valued clients; it's about finding purpose in the work we do every day. We thrive on constant innovation, challenging the status quo to deliver solutions that go beyond expectations. Join us in a journey where your skills align with a purpose-driven environment, and together, we redefine what success looks like.

Responsibilities:

Event Planning and Coordination:

• Collaborate with clients to understand event objectives, requirements, and budget constraints.
• Develop event timelines, action plans, and budgets.
• Coordinate event logistics, including setup, signage, audiovisual requirements, and attendee registration.
• Ensure compliance with all legal, health, and safety regulations.

Budgeting and Financial Management:

• Track and report event financials, providing regular updates to stakeholders.
• On-Site Event Management:
• Oversee all on-site event operations, ensuring smooth execution and timely resolution of any issues.

Communication:

• Liaise with internal teams, external partners, and event sponsors to align expectations and ensure successful event delivery.
• Provide regular updates to stakeholders on event progress, challenges, and outcomes.
• Act as the main point of contact for event-related inquiries, maintaining effective communication channels.

Post-Event Evaluation and Analysis:

• Conduct post-event evaluations, gathering feedback and metrics to assess event success.
• Identify areas for improvement and propose recommendations for future events.
• Maintain a comprehensive database of event-related information, including attendee data, budgets, and evaluations.

Qualifications and Skills:

• At least 3 years in the events industry specialising in Conferences and Exhibitions.
• Proven experience in planning and managing events
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Good knowledge on Audio Visual, Setup and Teardown, Venue Management, Vendor Management.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficient in budgeting and financial management.
• Detail-oriented and able to anticipate and mitigate potential risks or issues.
• Ability to work effectively under pressure and meet tight deadlines.
• Flexibility to work evenings, weekends, and travel as required.

Responsibilities:

E-Commerce Strategy Development:

• Devise and execute a comprehensive e-commerce strategy aligned with the Company's overall business objectives.
• Identify and implement innovative approaches to drive online sales growth

Customer Experience Optimization:

• Implement strategies to enhance the overall online shopping experience for customers.
• Identify and address pain points in the customer journey, ensuring seamless navigation and conversion.

Promotions and Campaign Management:

• Plan and execute online promotions and campaigns to drive customer acquisition and retention.
• Collaborate with operations and marketing teams to align promotions with in-store activities.

Market and Competitor Analysis:

• Conduct regular analysis of market trends, competitor activities, and consumer behavior in the retail e-commerce space.
• Utilize insights to propose strategies that keep the company at the forefront of industry trends.

Collaboration with Third-Party Platforms:

• Manage relationships with third-party e-commerce platforms and marketplaces.
• Explore opportunities for strategic partnerships and collaborations to expand the brand's online presence.

Requirements:

• Posses Bachelor's Degree Business, Marketing, Retail Management, or a related field.
• Prior experience in e-commerce management within the retail sector would be an added adavantaged

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

We are seeking individuals with a taste for excellence to join our front-of-house team as a Customer Experience Specialist.

Be part of an environment that values attention to details, delivering an experience where every interaction is as carefully crafted as our artisanal products.

• Support the FOH with customer relationships and order management.
• Providing impeccable service and creating a welcoming atmosphere for walk-in customers.
• Maintain a pristine and aesthetically pleasing storefront
• Assist in managing orders from guests and corporate via email, Instagram, WhatsApp and telephone.
• Assist in preparation for deliveries.
• Schedule drivers for deliveries.
• Handle customer inquiries, feedback, and concerns with tact and efficiency.
• Assist on any ad-hoc tasks/projects.

Requirements:

Passionate about delivering exceptional customer service.

Exceptional interpersonal and communication skills.

Flexibility in scheduling, including weekends and special events.

Excellent team-player with the ability to work independently.

Organised and pays attention to details.

Great at problem-solving skills and a positive, customer-focused attitude.

Your Perks:

5-day work week with a team of diverse and energetic colleagues

Annual Leave
Annual performance bonus

Employee discount

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Ensure Content Code compliance in all our locally produced and acquired Indian programme broadcasts on FTA-TV Channels and on mewatch.

Responsibilities

• Vetting of Indian content (from local and foreign studios) on Vasantham and meWATCH for Code compliance.
• Assessment of pre-production scripts and highlighting of potential concerns in local content.
• Ability to make editorial amendments to mitigate content issues and sensitivities.
• Recommend appropriate consumer advisory ratings and scheduling suitability of programmes.
• Research on specific themes/subjects that may have sensitivities for local broadcast.
• Craft engaging synopses for acquired programmes for media / press release.
• Work closely with Programming / Marketing / Scheduling / Subtitling & Sales teams in achieving our corporate goals. 

• Ability to work independently and under pressure to meet broadcast deadlines.
• General Degree in any discipline.
• Experience in Broadcast / Media regulations and compliance will be beneficial.
• Keen awareness of social/community sensitivities in Indian TV programming for broadcast on Vasantham and meWATCH.
• Knowledgeable of local and regional political and bi-lateral concerns of the day.
• Possess a general understanding of local laws & regulations.
• Ability to comprehend Indian dialects is an asset.
• Possess good English writing skills for effective communications on compliance matters with internal and external stakeholders.

Job Description

We seek highly motivated individual who is keen to pursue a career in contact centre customer service to join our Customer Experience Team.

The Job

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Handle email correspondences
• Manage customer relationship through effective follow-up and appropriate resolutions
• Able to interact with customers on digital support channels in a professional and timely manner

Job Requirements

• Diploma with one year of customer service experience preferably in a call centre environment
• Good interpersonal and communication skills
• Able to converse in Mandarin with our Chinese speaking subscribers
• Able to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms (such as Facebook, Twitter, chat bots).
• Tech savvy, creative thinking and resilient
• Passionate about customer service

Working hours

• Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
• Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks)

Kindly send applications / referrals to [email protected]

The Project Manager plans, takes ownership of, and leads the successful implementation of projects to achieve project objectives. He/she assembles project resources, drives project progress, facilitates interaction and aligns tasks of various parties, and manages risks to achieve overall success. He develops and identifies advances/opportunities in project management to improve timely delivery of projects and efficient use of resources. He/she ensures the adoption of appropriate project metholodologies (Agile, Waterfall, or Hybrid), frameworks, practices, and tools, adapting them as necessary to achieve desired outcomes.

The Project Manager is an effective team player who manages project timelines, stakeholders, deliverables and resources in a structured manner. He adopts an analytical and strategic approach in developing and communicating solutions that meet project objectives and stakeholder needs.

Responsibilities

• Deliver multiple projects on time, within budget and at expected job margin/s, managing project resources and activities accordingly.
• Detailed planning (initial and ongoing) for projects based on realistic effort estimates and considering all potential risks. Methodologies/ approaches may include Waterfall, Agile, Hybrid as necessary or appropriate.
• Manage scope for projects tightly to avoid effort and time delays, including ensuring planning/scoping deliverables are sufficiently specific, and engaging client stakeholders to avoid scope creep. Establish basis and secure client approvals and POs for Change Requests where necessary to avoid revenue leakage.
• Assemble project teams (with appropriate resource loading, levelling and baselining) and provide effective onboarding to ensure individual roles and responsibilities are clearly communicated. Ensure team members are adequately skilled and equipped (e.g. with training, information, or coaching/mentoring) to deliver to their work assignments.
• Closely monitor and manage teams’ tasks and activities to ensure timely and quality delivery, establishing, recording, and reporting on performance metrics at teach stage of the projects.
• Monitor team members’ personal performances, celebrating success and managing issues as necessary to ensure personal and team goals are met.
• Secure timely sign-offs from clients and to ensure prompt billing.
• Adhere to Project Management Office policies, procedures, and standards. Where necessary, adapt or institute standards to ensure good project management practices.
• Communicate with all stakeholders (at all levels) on a regular and timely basis to inform and communicate as required, providing reporting and facilitating decision making at appropriate levels.
• Ensure the creation and maintenance of project documentation (charters, schedules, statement of work, deliverables, requirements, approvals/sign off, etc.).
• Proactive management and communication of issues and risks with appropriate and timely resolution and mitigation actions.
• Ensure all project related Scope, Efforts and Resource are billable.
• Creating and maintaining professional relationships with client personnel and Di team members.

Qualifications

The candidate for this role must:

• This is not an entry level position; the candidate must have experience in directly managing multiple project teams and client relationships confidently
• Demonstrate the ability to present information clearly, concisely, and accurately, communicating effectively with senior clients, DI stakeholders, and delivery team members.
• Communicate directly, openly, honestly and respectfully.
• Confront issues openly and quickly, and tactfully communicate sensitive information.
• Work in a highly collaborative environment.
• Flexibility, relationship building, communication skills and time management are essential to success in this position.
• Be willing and able to travel (local and international) as required.
• Ability to influence decision making.
• Identity Governance & Access management knowledge would be an added advantage.

Minimum Required Experience:

• Strong experience in project management, project planning & execution (at least 5 years).
• Key contributor in projects composed of multi-discipline teams (Hardware, Software, Systems, etc.).
• Key contributor in projects across multiple methodologies (Waterfall, Agile, Scrum, etc.).
• Proficient skill level with Microsoft Project or equivalent.
• Expert skill level with Microsoft Office and Visio.

Preferred Experience:

• Bachelor of Science; Bsc Information Technology or Msc Information Technology, Graduate.
• Project Management Professional Certified (PMP) or a subject matter expert in work management
• Delivery methods (preferred).
• Demonstrated track record of successful management on multiple projects.
• Public speaking and reporting to C-Suite level audience.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Summary of essential job functions

• manage store operations
• lead and supervise a team of Assistant Managers, Supervisors and Crew
• ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
• maintain guidelines of food preparation to ensure that desired quality and standards are achieved
• coach staff in providing excellent service experience to all customers
• handle all customer queries and feedback in a professional and timely manner
• ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• ensure that policies and standard operating procedures are strictly adhered to
• handle selection and recruitment of staff
• monitor work performance of all staff and enforce discipline when necessary
• ensure on-the-job training is conducted for all staff
• check on supplier operations and provide feedback to the Supply Chain Department if necessary

Minimum requirements

• GCE 'O' level
• at least five years of relevant working experience in the food and beverage industry (experience in Japanese cuisine will be an added advantagee
• a natural leader, highly communicative to lead and motivate staff
• quality-driven with good understanding of local food and beverage trends
• trained eye for detail and customer-centric
• ability to work in a fast-paced environment

ROLES & RESPONSIBILITIES

• Lead the planning and implementation of the project from working with Creative, Research, and Development on materials to use, fabrication, installation and commissioning.
• Create and execute project work plans and implement the necessary changes to meet changing needs and requirements to achieve the project objectives.
• Define critical path, anticipating potential problems and propose appropriate solutions to overcome these problems effectively and efficiently.
• Manage project budget and cost management. Great sense in pricing strategy and cost structure.
• Track project deliverables using appropriate tools such as Microsoft Project.
• Review project progress and to communicate timely to the various stakeholders.

REQUIREMENTS

• Minimum Diploma with at least 3-4 years of relevant experiences.
• Good knowledge in cost and quality control, resources planning and on-site operations.
• Strong presentation and communication skills, as you are the connection between client and team.
• Strong technical knowledge – able to read technical drawings and understand production requirements.
• Prior experience with planning and executing multi-faceted, complex integrated events (virtual, hybrid and physical) will be a bonus.

Installation Manager

• Minimum of 5 years of experience in installation management or a related field.
• Proven track record of successfully managing installation projects.
• Experience in installation of equipment and systems.
• Knowledge of installation guidelines and procedures.
• Familiarity with safety and quality standards.
• Proficient in use of relevant software and tools.
• Familiarity with installation tools and equipment.
• Strong, planning and reporting skills.

Job Purpose:

1. To identify, implement and execute action plans which are aimed at achieving the strategic objectives of the Group.
2. To identify and engage new customers in green fields.
3. To gain entry to new markets.

Job Responsibilities:

1. Identify potential and new greenfield opportunities that support Teckwah's Future Strategic Profile.
2. Assist in conducting and formulating comprehensive studies on business solutions for implementation.
3. Assist in pilot testing of business solutions with customers, potential partners, suppliers and internal business units and personnel.
4. Identify strategic leveraging opportunities within Teckwah Group in order to expand geographic footprints, and deepen business and relationships with target customers, and facilitate the realisation of identified potential.
5. Sell new solutions and cut deals.

Job Requirements:

1. Bachelor's Degree in Supply Chain, Business Administration, Sales & Marketing or closely related field
2. At least 5 years in business development role is required for Managerial position
3. Good analytical skill, capable of doing in-depth analysis, providing insights to market and customer trends, market needs and possible 'winning' solutions to address identified opportunities and gaps
4. Self-driven, persistent, highly motivated and passionate about serving customers by going the extra miles
5. Possess an entrepreneurial mindset with hands-on mentality to seek out new contacts and build relationships and convert them into customers