We’re looking for a Customer Support Strategy and Reporting Lead to join our Customer Support team in either our Singapore office. Customer Support Strategy and Reporting Lead is someone who designs strategies, plans, and guides analytics for Wise Customer Support.

Your mission:

Your mission is to ensure that our operational organization structure is lean, scalable and optimized for the best customer outcomes and you will also identify new operations opportunities. Your scope includes introducing risk management strategies and analyzing the current strategy and strategic plans. You will also run operations diagnostic and hypothesis checks for the respective plans. We expect you to develop business scenarios and innovative ideas.

Here’s how you’ll be contributing to the team:

• You are an owner and a driver of Customer Support Strategy and Planning working towards assigned goals, vision and mission of the team;
• Provide strategic insights and tactical leadership to Customer Support teams;
• Align and propose KPIs and Target Guidance for Customer Support teams;
• Develop strategic plans for optimized cost, quality or speed of Wise Customer Support;
• Design Wise Customer Support change roadmap;
• Design Customer Support unit operational organization structure to ensure it is lean, scalable and and optimized for best customer outcomes;
• Identify new operations opportunities;
• Analyze the current strategy and strategic plans to ensure its efficiency;
• Run operations diagnostic and hypothesis checks;
• Create business unit development scenarios and innovative ideas.

A bit more about the role:

• You're responsible for planning delivery efficiency, target attainment, Customer Support global cost per contact and Customer Support Global Resolution rate;
• You support Customer Support Reporting and embedded Customer Support Analytics teams engagement and motivation;
• You ensure the Customer Support Reporting and embedded Customer Support Analytics teams are equipped with all the necessary tools, trainings and support to perform their daily functions;
• You staff and hire for assigned team and communicate job expectations during hiring process;
• You provide effective feedback via regular 1-1s, biyearly GrowWise and propose compensation changes for Customer Support Strategy and Reporting team;
• You support Customer Support Reporting team with actionable goals that enable their growth in Wise;
• You ensure the collaboration between the various stakeholders such as Workforce Management, Service Delivery, Product and Vendor Management teams;
• You represent the Customer Support Strategy and Implementation (CSSI) team in relevant meetings and planning sessions for launching, assessing, and managing CS OPS plans and strategies;
• You align all parties that affect the success of the CSSI plans and strategies;
• You'll be responsible for the team budget in the assigned team;
• You'll be accountable for full regulatory compliance and legal requirements of delivered projects and products.

A bit about you:

• You’re placed in Singapore or willing to relocate there;
• You have at least 3 years of experience in Operations;
• You have at least 2 years of experience in analytics in Operations;
• You have good verbal & written English, your communicational skills are excellent;
• You feel comfortable working with data;
• You have strong strategic planning, decision making, problem solving and critical thinking skills;
• You're a team player, have emotional intelligence skills and know how to manage expectations;
• You're great at stress management, able to delegate and negotiate where necessary;
• You are deadline-oriented and have great time management skills;
• You're knowledgeable about agent targets and CS KPIs;
• You are comfortable reviewing escalated calls/emails/chats;
• You know how to conduct regular performance reviews and interviews;
• You have a experience in vendor operations;
• You know your way around the following tools: Excel/G Suite, Confluence, Calabrio, Looker/Superset, Figma, Twilio Voice, Twilio Chats, Zendesk.

PS! If you're interested in the position, please apply by submitting your CV and cover letter in English.

Please note that applications without a cover letter won't be considered.

Case Manager – Job Retention Support

Ingeus, in partnership with yellow Ribbon Singapore, will be delivering the Job Retention Support contract supporting ex-offenders reintegrate into the workforce. Case Managers will provide guidance and assistance to in work clients addressing their work and life challenges enabling them to remain and thrive at work. Case Managers serve as a single point of contact working closely with employers and clients to resolve their work, financial and other social issues by providing career coaching and motivation support.

Key Responsibilities

• Support Client through 6-9 months of employment via monthly calls or visits to ensure sustained employment.
• Manage client’s expectations of the programme including responsibilities of both parties, data protection and programme requirements.
• Work closely with Yellow Ribbon staff to transfer client to Ingeus and provide appropriate support to the client.
• Update all systems with case notes and actions as required to maintain robust records
• For clients who have fallen out of work to provide employment assistance including CV tailoring, interview preparation, exploration of alternative career options according to client’s needs.
• Identify barriers to employment, job goals and various training needs to support clients back into employment.
• Motivate, encourage and empower Client throughout their job search journey
• Assist Client by troubleshooting and resolving any issues that may affect sustained employment.

Job Requirements

• Minimum Diploma / Degree qualification
• Fluent in English with proficiency in Malay/ Tamil/ Mandarin/Chinese Dialects (Hokkien, Cantonese, Teochew, etc)
• Proficient in the use of Microsoft Office applications (Excel/Word) and the ability to pick up new systems / software
• At least 2 years experience in a case management environment
• Evidence of setting and achieving targets across a broad range of KPIs
• Exceptional communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
• Strong interpersonal skills – specifically around building rapport, listening, and influencing skills to build and maintain effective relationships.
• Able to manage own time and the time allotted to clients effectively.
• Positive attitude, willingness to learn and develop professionally.
• Maintain appropriate professional boundaries and confidentiality

• MNC
• Food Industry
• Up to S$3,200
• Minimum 1-2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channel
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc.
• Generate and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

REQUIREMENTS:

• GCE O Level / GCE A Level / Nitec / Diploma in Business or related disciplines
• Minimum 1-2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred
• Able to work rotating Saturday duty

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours + Rotating Saturday
• Salary: Up to S$3,200 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

The PR People Pte Ltd is a dynamic and leading public relations firm in Singapore, dedicated to delivering innovative and effective PR solutions for our diverse clientele. With a commitment to excellence, creativity, and strategic thinking, we have established ourselves as a trusted partner in shaping and enhancing our clients' reputations. As we continue to expand our team, we are seeking a highly experienced and accomplished Public Relations Manager to play a pivotal role in leading and elevating our PR initiatives. The Public Relations Manager is a key member of the team who supports and answers to the company's directors in short-term, mid-term, and long-term strategies, execution, and growth plans, and actively upholds and maintains the corporate culture and practices of the company.

Responsibilities:

• Develop and implement overarching PR strategies in alignment with clients' business objectives.
• Provide strategic guidance and mentorship to team members.
• Collaborate with senior leadership to contribute to the overall business strategy, ensuring that timelines, budgets, milestones, and deliverables are managed correctly.
• Understand the overall business objectives and establish programs that support them, including developing business pitches, plans, and strategy decks, and ensure that these are aligned with the clients’ overall objectives.
• Mitigate reputational risks and maintain agency integrity under challenging circumstances.
• Cultivate and maintain strong relationships with key clients, serving as a trusted advisor.
• Understand clients' industries, goals, and challenges to tailor effective PR campaigns.
• Ensure client satisfaction and retention through consistent communication and delivery of results.
• Lead media/influencer relations efforts, building and maintaining relationships with top-tier media outlets and influencers.
• Oversee the development of content and strategies that support activities, engagements and communications, such as compelling pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams to ensure seamless integration of PR with other business functions.
• Provide leadership and guidance to the PR team, fostering a collaborative and innovative work environment.
• Manage the operational aspects of the PR department, ensuring efficient workflows and processes.
• Oversee budgeting, resource allocation, and project timelines to meet client expectations.
• Utilise advanced monitoring tools to analyse media coverage and sentiment.
• Provide in-depth analysis and insights to clients, demonstrating the impact of PR efforts.
• Implement data-driven strategies to continuously improve campaign effectiveness.

• Requirements:
• Bachelor's degree in Public Relations, Communications, or a related field.
• Minimum five years’ experience as a Public Relations Manager or Senior Public Relations Manager.
• Extensive experience in strategic PR planning, media and influencer relations, crisis management, and managing a team.
• Proven success in developing results-driven PR strategies and campaigns.
• Strong network with key media contacts and industry influencers in the lifestyle, beauty, and fashion space.
• Exceptional leadership, communication, and interpersonal skills.
• Creative thinking, problem-solving abilities, and a proactive approach.
• Ability to thrive in a fast-paced, dynamic environment.

How to Apply:

Interested candidates are invited to submit their CV, cover letter, and a portfolio showcasing their successful PR campaigns to [email protected].

The PR People Pte Ltd is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We thank all applicants for their interest, but only those selected for an interview will be contacted.

About the role:

We are currently seeking a highly motivated individual in a renewable 1-year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

About the role

The Senior Executive/ Assistant Manager reports directly to the Senior Manager of CCE. The incumbent will assist the Senior Manager in administering managing certification conversion programme, including retention. CCE will be increasingly rolling out events to deepen the engagement of the certified community and this incumbent will manage and execute CCE’s events. The incumbent will need to ensure that department milestones/goals are met, adhere to approved budgets, and perform in line with the strategic plan, developmental plan and operational plan objectives of the organisation.

The scope of your role will cover:

(1) Certification Conversion and Operations

• Work with Marketing & Outreach department to co-develop monthly campaigns to drive leads for retention (recertification and upgrades)
• Plan series of outreach to the certified community to drive effective awareness and build a steady stream of monthly applications for retention
• Plan and execute monthly physical clinics to nudge conversion and prepare customers for assessment
• Provide regular conversion & assignments updates to the team and HoD
• Conduct document review of applications and follow up on missing documents
• Plan and conduct Onboarding Programs for newly certified HR professionals
• Work closely with other departments such as Assessment & Insights, Finance, M&O, CPD to ensure seamless execution of duties
• Manage Hotmail via Freshdesk and also ensure timely resolution of tickets

(2) Engagement and progression of certified community

• Plan, organize and execute a variety of events such as monthly Recertification & Upgrade clinics, Quarterly Recognition Day, outreach events, workshops, etc to engage the certified community
• Execute monthly sessions with certified IHRP-CA and IHRP-CP to share on progression journey
• Collaborate with M&O team to ensure effective promotion of events
• Coordinate with external vendors and service providers to secure necessary resources for successful event execution
• Constantly innovate and create new ideas to enhance value propositions to the certified community

(3) Others

• Support in managing the operations of IHRP-On-site and Remote assessments
• Support in managing the preparation for On-Site and Remote Assessment, such as
• sending Information pack to candidates, prepare and upload Attendance List to Assessment Systems, etc.
• Assist CCE team in creation and submission of procurement related documents in Tenderboard for HoD approval
• Support HOD in other duties and assignments when required

Requirements

• Experience in event management is an added advantage
• Fresh graduates are welcomed to apply
• Team player with high level of integrity, dependability, and strong sense of urgency
• Ability to multi-task while demonstrating attention to detail, prioritize, and manage time effectively
• Able to work under pressure and in a fast-paced environment
• Proficient in Microsoft Office, such as Excel (vlookup, pivot table)

Our client, headquartered in Singapore is a commercial & industrial properties developer. They are currently looking for a Secretary (Contracts) to join their team.

Salary: $2800 to $3000
Work Days: 5 Days (8:45 am to 5:45pm from Mon to Fri)
Work Location: Mountbatten (Circle Line MRT)

Responsibilities:
Primary Roles
- Type project related letters and file project relates letters.
- Prepare Supply Agreement, Letter of Awards, Contracts Agreements.
- Prepare Minutes of Meeting.
- Assist in Tender bidding exercise (Keying in BQs).
- Update Summary of Tender participated.
- Prepare bi-weekly site Manpower Report.
- Maintain listing of current NSC, DSC and Suppliers per project.
- Monitor expiry of project Insurances, Performance Bond and Warranty.
- Assist Senior Manager (Contracts) on the tracking of letters/issues which required reply.
- Any duties to be assigned from time to time.
Secondary Roles
- Collate and distribute postage mail and prepare email circulation daily.
- Assist ISO Manager on ISO documentation updates.
- To retrieve information or documents required by General Manager

Requirements:
- Candidate must possess at least “A" level or Diploma level
- Good command of written and spoken English
- Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
- With 2 years of working experience in the related field is preferred
- Candidates without experience but with keen interest are welcome to apply
- Singaporean only need apply

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
Tel: +65 6565 1939
www.united-personnel.com

EA Licence Number: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

We are seeking a high-energy, self-motivated individual for the IT Solutions & Services Sales Manager role. This role is required to open new Enterprise clients across different industries, connecting with the executives, and pitching and closing deals. Experience needed:

• Having worked in IT Services/ Solutions selling for 3 years or more
• Ability to make relationships with clients
• Ability to work in an entrepreneurial mode
• Experience of working in a startup will be a plus
• This role is based in Singapore

Ascent Solutions is an Internet of Things (IoT) Solutions company, headquartered in Singapore, specializing in cargo/ asset tracking. Fueled by a belief that we Create Trust by Connecting Cargo, Ascent has provided visibility for our customers in the public and private sectors, across the logistics, retail, trade finance and infrastructure verticals. Today, Ascent is tracking tens of thousands of conveyances globally at any moment in time.

Ascent is part of Exeo Group, a listed company on the Tokyo stock exchange.

The Opportunity

Reports to both the Director of Professional Services and interfaces with the company's other Project Managers, Sales staff, as well as the Engineering Department, this role may entail a concurrent role as a Data Protection Representative assisting the Data Protection Officer with the administrative work for data protection office

Responsibilities:

• Project management regarding IoT (Internet of Things) devices/sensors developed by our company.
• Handle projects related to the deployment and execution of smart telematics, smart infrastructure, or smart supply chain, etc.
• Perform quality assurance for IoT devices/sensors for the Engineering department.
• Liaise with the Field Services Team for services related to IoT installations for the clients.
• Assist in Data Protection scope to provide support and assistance to the Data Protection Officer with administrative work and documentation work.

Requirements:

• Diploma /Degree in Information Technology/ Engineering related fields
• Good understanding of IoT/project management /project life-cycle.
• Knowledge regarding IoT sensors related to smart telematics, smart infrastructure, logisitcs & supply chain, IT networks, and/or data analytics.
• Good communication skills

Proposal Manager

Work Dynamics

What this job involves:

• Manage the successful development of compliant, competitive, cogent, and compelling proposals through effective collaboration across teams that include sales, pricing, solution management, leadership, internal SMEs and in-country teams across the region.
• Apply experience and best practices in proposal team management to ensure the timely delivery of proposal submissions that are fully compliant with solicitation instructions.
• Lead and analyze RFI, RFQ, RFPs and other bid documents for requirements.
• Develop the proposal schedule, outline, compliance matrix, and proposal development plans.
• Establish and maintain the Teams collaboration site for each proposal.
• Work with the core pursuit team (sales, solutions, and pricing) to determine author assignments and integrate win strategy, themes, and discriminators into proposal.
• Provide insight, leadership, and work guidance to authors on all proposal content.
• Take ownership of the quality of the proposal for reviews and final delivery by performing rigorous quality assurance checks on draft and final documents.
• Prepare and lead efficient Proposal Kickoff meetings and daily status calls
• Conduct activities required to successfully perform reviews and debrief to authors.
• Manage the development of oral presentations, discussions, and proposal revisions.
• Ensure the high-quality content and appearance of final proposal deliverables.
• Conduct and document proposal lessons learned and implement actions to improve process efficiency.
• Coordinate and support the production, reproduction, binding, and packaging in finalizing the proposal submission and response processes.
• Either personally own or work with creative teams to enhance visual impact of tender responses / presentations

What are the key responsibilities associated with this job?

• Posses 3-5 years relevant experience ideally from real estate industry.
• Coordinate the development of clear, articulate, and winning proposals and presentations to our prospective clients.
• Partner with sales leaders, functional/technical subject matter experts and marketing to put forth a tailored, competitive proposal for each qualified prospective client.
• Participate as part of the Sales Enablement Team with their peers across the globe to ensure that there is an ongoing exchange of solutions best practices across the business.
• Ability to question and probe proposed solutions to further refine client offerings
• Ability to work on multiple concurrent projects; ability to adapt to various people and working styles under tight deadlines.
• Possess excellent leadership, communication, prioritization, and organizational skills.
• Editing skills; excellent knowledge of grammar and punctuation.
• Proficiency in Microsoft Word, PowerPoint and Teams software and willing to demonstrate this ability through a written task as part of the interview process
• Experience interviewing subject matter experts to support the proposal writing process.

- Any degree qualification or equivalent

- Able handle sales and produts

- Fluency in MS Office

- Class 3 driving license must

- Fluency in communications

- Able to work long hours / public holiday

- Understand customer requirement and satisfy the product needs

- Tracking and analyzing sales statistics based on key quantitative metrics

- Handling and resolving customer complaints regarding a product or service

- Setting discount rates and determining price schedules

The Finance and HR will be oversee the day-to-day accounting activities and full set of accounts, and also manage the administrative HR matters. He/She will work closely with the outsource accounting company to ensure that the accounting functions are up to date and in compliance. The individual is also accountable for the accuracy of the financial reports and will act as the main contact for all audit related matters.

As a secondary role, the individual will provide administrative support to the National Team, Events and Marketing teams, and General Manager, when required.

PRIMARY ROLES AND RESPONSIBILITIES

Finance Functions

• Accountable for all day-to-day accounting activities and full set of accounts.
• Full accountability and accuracy for production of reports; including financial reports, cash flow management, bank reconciliation.
• To ensure all Procurement guidelines are adhered to in line with the Sport Singapore Financial Regulations, SSRA Finance SOP and Code of Governance for Charities.
• Checking and matching of invoices against quotations, if any.
• Preparation of AP and AR documents in accounting system, including submission for bank transfer process.
• Proper filing of all AP and AR documentation in storage and Cloud.
• Ensure all AP and AR balances are cleared in a timely manner.
• Work with outsource accounting company to ensure all AP and AR documents are reconciled in a timely manner.
• Ensure selected bank balances are tallied with the restricted and unrestricted funds.
• Monthly checks of payroll related documents, including tallying of CPF contributions submitted.
• Ensuring that all non-cash transactions are booked into the accounting system.
• Produce quarterly reports on account balances based on fund types.
• Produce all required Statement of Accounts required by Sport Singapore.
• Act as liaison for CPF, IRAS and other relevant government agencies.

HR Functions

• Manage and check that all payroll matters are correct and in accordance with Ministry of Manpower (MOM) standards.
• Process all National Service (NS) pay related matters.
• Maintain and manage all staff leave records.
• Manage and process all staff claim procedures.

SECONDARY ROLES AND RESPONSIBILITIES

When required:

• Support the National team with administrative matters such as booking of flights, accommodation, visas and other requirements, when required.
• Support SSRA General Manager and events on admin and financial matters.

This job description is not to be regarded as exclusive, or exhaustive. It is intended to serve as a synopsis of the scope of work, and shall be amended accordingly, based upon the changing needs of the SSRA. Other duties commensurate with the level of the post shall be further determined by the SSRA, where applicable.

Skills, Qualifications and Personal Traits

• A degree in Accounting, Finance, CPA, ACCA or relevant discipline is preferred, with minimum two years of relevant experience.
• Experience with HR is an added advantage.
• Experience in accounting software required; Xero software will be an advantage.
• Proficiency in MS Excel is essential, literacy in other MS Office suites required (Word, PowerPoint, Outlook).
• Ability to exercise judgment in managing confidential or sensitive information.
• Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines.
• Must be technologically savvy to an acceptable level.
• Proficient oral and written communication skills.
• Willingness to be adaptable and compromise when required.
• Able to work independently without much supervision.
• Organised and work well with deadlines.

Applicants are required to indicate your expected salary in your applications. Remuneration will commensurate with qualifications and relevant experience.

Senior Facilities Manager

Work Dynamics

What this job involves:

Putting safety in your hands

Your main focus will be to ensure the office services operations are running seamlessly and optimally by implementing our JLL client-focused processes. The hard and soft services daily operations as well as projects, users management all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will support the Cluster Lead in providing high operational standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the site team in directions that help make the facility perform at its best and enhance user experience. You will also support the site leadership in financial management and manage Quality Assurance for the R&D site.

A typical day for you also involves contact with the site team and the clients’ users to plan and execute strategies for operational excellence.

Sound like you? To apply you need to have:

Core facilities management skills

If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have at least 5 years of experience in facilities management.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

Summary :

• Basic up to $6500 + Bonus
• 5 days, office hours
• Company with great company culture

Job Scope:

HR Executive

• Assist employment recruitment and onboarding
• Conduct training and development activities.
• Assist in payroll activities
• Manage employment compensation, benefits and welfare programs.
• Assist in employment performance evaluation
• Prepare monthly, quarterly and annual HR reports.

HR Manager

• Liaise closely with Business Partner and also HR centers to assist in operation functions including of Manpower Planning, Talent & Development, Labor & Employee Relations etc
• Liaise with Company Legal Counsel in handling relations court cases if needed
• Giving advise to managers and staff on employment legislation
• Overseeing all employee services
• Monitoring and advise on department's operational budget

Job Requirement:

• Candidate with HR Generalist / Learning & Development or ANY related experiences are welcome to apply
• Candidate with relevant recruitment / payroll experience are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)

Quality Assurance (QA) Manager

Oversee staff, ensuring product development aligns with quality and efficiency standards. Collaborate with clients to meet their product requirements.

Key Responsibilities:

• Establish company-wide quality procedures, standards, and specifications.
• Collaborate with purchasing manager to ensure raw materials meet quality standards.
• Enforce health and safety standards during work operations.
• Conduct research to optimize resource usage and reduce waste.
• Ensure manufacturing processes meet national and international standards.
• Survey customer requirements and align them with established quality standards.
• Provide recommendations to improve existing quality processes.
• Analyze statistical data for insights into quality performance.
• Supervise staff adherence to quality procedures.
• Monitor product development for deviations from quality policies.
• Conduct tests to verify raw material and finished product quality.
• Review process and product specifications for improvement opportunities.
• Approve compliant products and reject defective ones.
• Present reports to upper management on quality activities.
• Maintain records of quality tests, procedures, and standards.

Additional Responsibilities:

• Lead and manage the QA team.
• Train new QA Engineers.
• Conduct NDT NAPCAP audits.

Requirements:

• Bachelor's Degree in Mechanical Engineering.
• Minimum 5 years' relevant experience, with 3 years in Precision Manufacturing.
• NDT Level 3
• Familiarity with AS9100 QMS, trained Lead Assessor.
• Experience in Continuous Improvement and Lean.
• Knowledge in Chemical Finishing & Heat Treatment processes.
• Strong background in Metallurgy or Materials Science.
• Familiarity with NADCAP requirements.
• Excellent communication skills for customer interactions.

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Technical Services Manager whohas proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Technical Services Manager_Financial Services experience is a must, preferably in the Financial Crime and Compliance domain, AML

Responsibilities:

As a Technical Services Manager, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities, and providing technical expertise to solve complex challenges and form teams with other BU’s and peer groups.

Responsibilities

· Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.

· Responsible for application design and development from inception through production

of client ‘portfolio of products both hands-on and as an SME.

Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.

· Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team. Engage and/or facilitate periodic training for the technical team.

· Conduct code reviews to ensure code quality, maintainability, and security.

· Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.

· Collaborate with cross-functional teams to ensure project goals align with overall business objectives.

· Stay current with industry trends and emerging technologies, applying relevant advancements to enhance technical solutions.

· Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identify opportunities for service improvement.

· Allocate resources effectively, balancing workloads and skillsets within the team.

· Collaborate with HR to recruit, onboard, and train new team members.

· Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.

· Strive to build efficiencies, repeatable processes, and best practices on implementations.

· Collaborate with product management on defining new product features.

· Support sales and pre-sales on new opportunities and leads. Provide consultation to prospects and clients on best practices on the technologies to adopt.

· Work with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.

Candidate Requirements:

· Previous experience in leading a technical team. Demonstrated ability to inspire and motivate a team toward achieving common goals.

· Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.

· Strong experience in designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.

· Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.

· Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.

· Customer facing experience, preferably in

· Domestic travel required (up to 15%)

· BA degree in Computer Science or related field or relevant experience (advanced degree a plus)

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

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• Maintaining a well stocked bar, including all ingredients needed to prepare signature drinks and standard drink orders
• Preparing non-alcoholic beverages such as smoothies, coffee, tea, juice, etc. for patrons
• Preparing alcoholic drinks by mixing ingredients such as liquor, beer, wine, juice, etc.
• Preparing non-alcoholic beverages such as smoothies, coffee, tea, juice, etc. for patrons
• Preparing specialty drinks such as margaritas, martinis, daiquiris, etc. according to recipes provided by management
• Setting up bar stations with supplies such as glasses, mixers, bottles of liquor, beers on tap, etc.
• Maintaining a clean and organized bar area to ensure a safe environment for customers
• Consulting with customers on their drink orders to ensure they are served correctly and efficiently
• Mixing ingredients in accordance with recipes to create special drinks or cocktails

The Singapore National Employers Federation (SNEF) is a trade union of employers. Our mission is to advance tripartism and enhance labour market flexibility to enable employers to implement responsible employment practices for sustainable growth. SNEF has a membership of over 3,500 companies with a combined workforce of over 800,000.

Responsibilities

Advisory, Engagement, and Adoption of Programmes

· Promote JSIT-RETAIL through one-to-one engagement with companies and work with partners, mass outreach events, and active follow-up on leads.

· Work with internal and external partners to support outreach and networking events, online and off-line marketing to increase awareness and adoption of JSIT-Retail.

· Identify, develop and maintain a repository of success stories on JSIT-Retail.

· Develop and maintain up-to-date marketing collaterals for publicity of JSIT-Retail.

· Use data-centric insights generation to enhance marketing and communications opportunities.

· Engage with customers and partners for advisory and adoption of programs.

· Work with training providers, employment agencies, and government agencies.

· Drive KPIs assigned.

Programme administration

· Assist with the administration of JSIT-Retail in accordance with established SOPs.

· Manage and process applications and claims on JSIT-Retail from partners and customers.

· Manage and consolidate monthly KPIs tracking, project updates and reporting data.

Qualifications

· Min Diploma/Degree in Business/Business Administration/Marketing/Marcom or related disciplines.

· 3 years or more experience is preferred.

· Must be articulate, and confident in promoting programmes to companies one-to-one and during mass industry events.

· Must be result-oriented, resourceful, and possess perseverance in meeting the organisation’s KPIs.

Nityo Infotech is a thriving global management consulting, technology services and outsourcing company and we're ready to elevate our game! As we continue to expand, we're seeking a results-oriented Business Development Manager to help drive our growth strategy and build lasting partnerships. Web: www.nityo.com

Your Role:

• Supporting the Organization’s business growth and expansion which includes handling end-to-end sales process, from identifying new business prospects/opportunities to contract negotiation and closing deals.
• Develop BD strategies to target potential and existing clients.
• Collaborate with the recruitment team to understand client needs and deliver tailored solutions.
• Manage complex negotiations with senior-level executives.
• Work with internal and external stakeholders to provide an enhanced the service to clients and industry partners.
• Strategize and execute effective sales plans to achieve and exceed targets.
• Stay updated on industry trends and market dynamics.

We are looking for:

• Min. 2–4-year experience in business development within industry.
• Self-motivated and able to thrive in a fast-paced environment.
• Results-driven mindset with a focus on exceeding targets

Perks of Joining Us:

• Competitive salary and attractive commission structure
• Career growth opportunities within a rapidly expanding company
• Collaborative and vibrant work culture
• Exciting challenges that allow you to make a real impact.

Position Overview: We are looking for an experienced Brand and Business Development Manager to lead our efforts in building and strengthening our brand, expanding our market share, and driving revenue growth. This role will play a crucial part in shaping the future of our company.

Responsibilities:

• Develop and implement comprehensive brand strategies to increase brand awareness and recognition.
• Analyze market trends, competition, and customer insights to identify growth opportunities.
• Lead the development and execution of effective marketing campaigns and initiatives to achieve business objectives.
• Collaborate with cross-functional teams to launch new products and services.
• Establish and nurture relationships with key stakeholders, partners, and clients.
• Create and manage budgets, track ROI, and report on marketing and business development KPIs.
• Stay up-to-date with industry trends and emerging technologies to ensure our company remains competitive.
• Provide leadership and mentorship to the marketing and business development teams.

Qualifications:

• Bachelor's degree in Marketing, Business, or related field (Master's degree preferred).
• Proven experience in brand management and business development, with a minimum of [3] years in a managerial role.
• Strong understanding of market dynamics and consumer behavior.
• Exceptional strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in digital marketing, including SEO, SEM, and social media.
• Demonstrated ability to lead and motivate teams.
• Results-driven mindset with a track record of achieving targets and objectives.

Company Overview

Alpha Development is an international financial services training firm, headquartered in the UK and backed by www.bgf.co.uk, the UK's most active and dynamic investor of equity capital in growing companies. Our clients are the world’s leading investment banks, insurance firms, sovereign wealth funds, private banks and asset managers. We offer global coverage through our teams based in London and Singapore, as well as an industry-leading network of Associate Faculty across our centres of operation including the US, Middle East, India, Hong Kong, and mainland China.

Purpose and Accountabilities

As part of its commitment to our clients, Alpha Development has an exciting opportunity to join the Programme Management team delivering training programmes and providing exceptional service to our clients. Programme Managers will own programme delivery and will establish relationships with our clients to support successful programme delivery and exceed client satisfaction. Working closely with Account Managers and Account Directors, this will support Alpha’s growth ambition on a global scale.

Key Responsibilities

Programme Management: effective project management of training programmes.

1. Manage Programme deliveries to time, budget and quality following internal process.
2. Lead a project – be accountable and drive execution.
3. Create and maintain comprehensive project documentation.
4. Co-ordinate the work of the Programme and project team. Ensure resource availability and allocation, delegate tasks where appropriate.
5. Accurately maintaining / recording training events within enterprise management system.
6. Manage project risks and issues and be accountable for project governance.
7. Set objectives and closely manage the scope of a project. Implement new plans quickly without disruption to current programme if necessary.
8. Measure project performance and produce reports for client / stakeholders.

Client Services: delivering exceptional service to our clients and stakeholders, ensuring clients are supported throughout the planning, implementation, and delivery of programmes.

1. Relationship and Stakeholder Management: plan and liaise continually to ensure requirements are being met.Support the trainer and client throughout. Respond to change, problem solve and managing client and trainer expectations throughout.
   Support the wider global Programme Management team on an ad-hoc basis.
   
2. Support our clients to delivery successful training programme(s)Solve client issues that challenge success.
   Provide solutions that satisfy both short- and long-term client needs.
   
3. Deliver outstanding customer service throughout the programme lifecycle.Adhere to service levels agreements.
   Report on programme success criteria.
   Analyse customer data to improve customer experience.
   

Key technical skills, experience, knowledge and qualifications

• Minimum 4 years within professional services project management and/or Learning & Development, HR.
• Project Management – including leading multiple projects simultaneously.
• Proven ability to identify and meet client needs through a delivery of products and excellent services.
• Proven logical ability and effective communication skills.
• Demonstrate a solutions-focus approach, think about the client first, understand client’s needs and strive to add value whilst delivering outstanding customer service.
• Work effectively in a fast-paced environment managing workflow across different lines of businesses/departments.
• Digitally savvy; able and keen to learn new systems.
• Knowledge of the training industry.
• Experience working in a client facing, customer service role.
• Experience of Learning Management Systems, eLearning systems and webinar software.
• (Recommended) Project management qualification/Advanced Certificate in Learning and Performance (ACLP) or Advanced Certificate in Training and Assessment (ACTA)

Key personal skills and abilities

• Effective communication skills:Excellent written / oral / presentation / negotiation skills, articulate and an empathetic listener.
  Excellent interpersonal skills and ability to network and build relationships across clients, colleagues, and key stakeholders. Comfortable with several means of communication at one time.
  Can carry out difficult conversations and give/receive feedback.
  
• Capability for coordination, problem solving, decision making, sound judgment, assertiveness, and ability to adapt to diverse situations.
• Highly organised; can work to strict deadlines, remain focused, detailed, and controlled.
• Professional manner, positive approach and ‘can do’ attitude.
• Team-oriented and flexible.
• Process drive whilst remaining agile.
• Self-motivated & self-sufficient. Confident to be on client’s site alone and represent Alpha effectively.
• Competence to build and sustain relationships: internally and externally.
• Motivated to deliver outstanding customer service to all stakeholders. Ability to partner with and support our clients.

Alpha Values

Candidates will need to demonstrate that they will uphold Alpha’s values and will inspire others to do so.

• Professional
• Accountable
• Team Focused
• Innovative
• Open and Honest

Company Information

GLC Recycle was established by an experienced team of industry-hardened professionals who have an extensive history of more than 15 years of trading experience in the non-ferrous metals and battery cathode materials industry who are now venturing into battery recycling.

Main functions and responsibilities

Supply Chain Management

• Liaison with government agencies/authorities for all regulatory requirements including (but not limited to) licenses, permits/approvals, and trade agreements etc in import/export of goods and materials
• Transportation management, Import and Export in Sea Freight
• Obtain quotes from newly identified suppliers to ensure competitive pricing and work towards continuous cost reduction efforts
• Lead regular price negotiation sessions with suppliers to maintain competitive costs for materials and services
• Develop and maintain standard operating procedures within the Logistics department to ensure consistent workflow processes

Operations Management

• Oversee day-to-day operational matters and challenges
• Oversee inventory management, supplier relationships, and logistics processes
• Develop and maintain positive relationships with local and overseas suppliers
• Meet cost, productivity, accuracy, and timeliness targets

Skills/Requirements

• Minimally 3-5 years of experience in similar position
• Knowledge and experience in Customs Declarant
• Comfortable with travelling overseas due to operational needs
• Possess high leadership skills
• Independent, responsible and initiative
• Flexible and willing to learn
• Good communication skills

Salary

• $5000 - $6000

Other Information

• Location: Paya Lebar
• Working hours: 9am – 530pm
• AWS
• Annual Leave – 15 days and incremental up to 20 days
• Corporate Insurance and Medical Benefits

Job Description :

(1) To assist CM on all site matters and operations on site.

(2) Planning & deployment of all resources, facilities & the arrangement of these resources & facilities on site upon approval from the clients, consultant & CM.

(3) Schedule of works delegation to the work persons, sub-contractors & all employees on site.

(4) Administered the work schedule is in accordance to the approved master program.

(5) To convene meeting with the CM & Site team & Sub-contractors on all matters of work operation, methods and details of construction.

(6) To advise & instruct all work persons employed & the sub-contractors or suppliers on site operations matters.

(7) To make all necessary decisions on the methods & work operations issues whenever there are discrepancy upon approval from the CM, respective authorities or consultants to ensure the site smooth operations.

(8) To issue any stop work order, if necessary, on site whenever there any unsafe act or conditions that the CM deemed is unfit for the work person on site to carry on the work safely.

Requirements :

Ø Degree / Diploma in Civil / Structural Engineering.

Ø Minimum 3 years experience on site operation.

Ø Knowledge in contract/tender documents administration

Ø Team player with initiative.

Ø Strong leadership quality, self motivated, performance oriented.

Ø Ability to meet deadlines and prioritize work.

Ø Possess excellent interpersonal, negotiation skills

Ø Strong analytical and problem solving skills

- Oversee the daily financial and accounting operations
- Conduct thorough checks of financial statements, ledgars, and accounts, and implementing necessary amendments
- Conduct variance analysis against budgeted numbers, if any
- Examine aging report of debtors to identify outstanding balances and communicate with internal stakeholders to verify status of delinquent accounts, address billing discrepancies, and resolve inquiries related to overdue accounts
- Prepare financial, management, and Group reporting on a timely basis
- Prepare audit schedules and year-end corporate tax assessment submission
- Liaise with external auditors and tax agent in annual audits and Income Tax Returns
- Manage and supervise junior staff
- Enhance financial and internal control procedures by developing and implementing robust internal controls and effective SOPs

Job Description

· Arrange and schedule in all assigned on-stage performances of the company

· Attend and arrange for rehearsals and work with other performer

· Work with performers to fine-tune performance

· Keep and update weekly routine performances

· Assist the performer in selection for optimal performance standards

· In charge of the admin of the performer including reporting to the management

· Need to manage the staff and assist the management in handling all the issues of the performers

· Attend monthly meetings pertaining to stage performance matters

Requirements

· Ability to communicate well with staff/ performer from East Asia

· 2 to 3 years’ experience as Performing Artiste Manager or related manager

· Able to communicate well with the performers

· Has experience as Performer is a plus

· Knowledge of Mandarin Pop or Jpop Kpop is advantageous

· Strong stage experience

Experience Matters is an event agency that dreams, designs, manages, and delivers experiential events for clients and their audience. Based in Singapore, they have been the agency behind several prominent government meetings involving world leaders, industry movers and shakers. Their work with Fortune Global 500 companies takes them around the globe, creating immersive experiences that matter – shifting mindsets, building brand loyalty, and impacting choices.

• We are looking for individuals who have at least 2 years of relevant experience
  who are keen to develop a career in the event industry.
• Who are looking to be a part of a team.
• Who are passionate about work and play.
• Who are committed to delivering not just effective experiences but also experiences that transform mind sets and make a difference.

About the position

This position reports to the Event Manager and interfaces event attendees and vendors, and will be required to manage roadshows and festivals that includes, but is not limited to the following:

• Running a live event independently and representing the agency and our clients in a professional manner
• Maintaining timelines effectively
• Preparing for WIP meetings and providing clear reports to clients and their stakeholders in a professional manner
• Liaising with venues to ensure all documentation is thoroughly prepared
• Preparing pre-event and post-event documentation, active management of set-up and tear-down of events
• Working closely with designers to ensure collaterals and production items are produced timely
• Managing a team of event crew
• Communicating with and managing consumers of the event
• Being open to working irregular hours

If this is how you roll..

• Customer-focused and can interact well with clients
• Good communicator and good interpersonal skills
• Good team player
• Independent with high initiative
• Able to work under pressure and adaptable
• Well organized and meticulous

Seniority and remuneration will be based on relevant experience.