• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Profitability, ensuring the department meets its quantitative and qualitative targets.
• Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests.
• Lead and support all Guest Experience Initiatives within the property.
• Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
• Maintains close relationships with guests throughout their stay in order to foster loyalty.
• Anticipates guests’ needs and takes them into consideration.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Job description:

• Responsible for the development and implementation of quotation and invoicing management processes for OEMServices.
• Lead meetings with the airline customers and other cross functional teams with focus on, but not limited to, outstanding quotation payments, technical disputes, and over and above costs.
• Deliver presentations and effectively articulate facts and figures and broaden business topics to various stakeholders including senior management team.
• Manage the repair quotation process: Responsible for guiding, managing, and training the Supply Chain team to ensure efficient review of repair quotations, customer invoicing and supplier payments.
• Monitoring of KPIs, generate monthly reports of activity in a timely manner, respecting the deadlines, ensure data quality, and communicate effectively.
• Analyze current approaches to identify opportunities to improve efficiency, workflows and cost related to aircraft component repairs.
• This role requires partnership and collaboration with Technical and Engineering, Quality Assurance, Operations Finance, and Account Management functions across a varied cross-matrix organization.

SKILLS:

• Strong communication skills with ability to comprehend, analyze, interpret, and challenge complex quotations.
• Ability to solve advanced problems with proven experience in developing strategic solutions for a matrix-based working environment.
• Innovative thinking with the ability to adapt to changing conditions and formulate strategic solutions.
• Strong skills in leadership, communication, project management and relationship development.
• Effective time management with the ability to prioritize to ensure deadlines are met.
• Display strong analytical skills with Advanced proficiency in Microsoft Suite.
• Strong interpersonal, oral, and written communication skills.
• Must have the ability to contribute during meetings and be well-versed on activities and issues within business processes.

Requirements:

• Bachelor’s degree in Engineering, Procurement, or other related business domains, or certified professional in Supply Chain Management.
• Minimum 5 years of Engineering or Procurement and Supply Chain experience in similar capacity. Ideally with industry exposure to aircraft component repairs and aircraft MRO.
• Ability to prioritize and meet critical deadlines.
• Ability to speak French is an added advantage.

Only shortlisted candidates will be notified!

Are you ready to be at the forefront of ground-breaking technological innovation? NVIDIA is seeking a transformational Developer Relations Manager to join our team, driving the evolution of Generative AI. This isn't just a job; it's a mission to redefine the future. You'll work with some of the most passionate people in the industry, access ground-breaking technology, and contribute to projects that craft the future.

What You'll Be Doing:

• Collaborate with Industry Leaders: Work with NVIDIA's technology partners to identify collaboration opportunities, demonstrating the ground-breaking impact of GPU-enabled solutions.

• Evangelize NVIDIA's Vision: Develop key relationships with decision-makers, showcasing NVIDIA's outstanding position in the Gen AI landscape.

• Drive Technological Advancements: Stay ahead of Gen AI workflows, LLMs, LVMs, VLMs, and emerging trends, engaging with strategic startups and enterprise companies.

• Provide Support to India: Act as a key point of contact for Indian partners, fostering ecosystem growth and addressing their unique needs.

• Improve Partner Success: Help partners increase the value of NVIDIA Metropolis, our products, and services.

• Innovate and Report: Discover new workflows, identify adoption barriers, and craft feedback to our product teams.

• Support Product Launches: Play a pivotal role in new NVIDIA ground-breaking products' early adoption, launch, and market strategies.

What We Need To See:

• Educational Background: BS or MS in Computer Science, Engineering, or related fields (or equivalent experience).

• 10+ years in technical leadership roles, with a deep understanding of Gen AI, LLM-RAG, LVMs, VLMs, and the related ecosystem.

• Multifaceted Multitasking Skills: Ability to thrive in a vibrant, constantly evolving environment.

• Problem-Solving Prowess: Outstanding analytical skills to navigate sophisticated challenges.

• Interpersonal Skills: Outstanding clear and persuasive communication skills tailored to technical and executive audiences.

• Language Skills: Fluency in English and Hindi, with additional Southeast Asian language skills a plus.

• Programming Skills: Python programming knowledge to work with developers

Ways To Stand Out From The Crowd:

• Sophisticated Knowledge: Expertise in LVMs, VLMs, LLMs, Gen AI, Microservice, and API programming

 NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Company Profile | Porsche Services Singapore Pte Ltd

Porsche Services Singapore Pte Ltd is the subsidy of Porsche Financial Services, responsible for the captive business in Singapore and our Asia Pacific Porsche Importers. We understand the importance of digitization in today's business landscape and offer solutions to streamline the sales processes through end-to-end omni-channel approaches. Our digital sales enablers help professionalize the Porsche sales experience, making it more convenient and accessible for both, dealers & customers.

Tasks:

• Lead the ramp-up of a digital product team that builds, operates, and rolls out solutions to corresponding markets.
• Define strategic direction for the team and ensure alignment with company goals.
• Develop processes and procedures that enable efficient and effective product development and delivery.
• Identify and select strategic partners and ensure effective collaboration and communication.
• Decide on the product portfolio and ensure it aligns with company strategy and meets customer needs.
• Engage with markets and headquarters to ensure effective communication and collaboration.
• Analyse and improve existing business processes, identify opportunities for growth and efficiency, and research industry trends and best practices.

• 10+ years of experience in the automotive or retail industry, with a strong focus on digital topics such as building digital products and teams as well as planning and deploying both business and IT initiatives.
• Strong leadership skills and experience in managing agile product teams.
• Excellent knowledge of agile methodology, particularly the SAFe framework as well as experience with enterprise
  organizations.
• Ability to model business processes and apply architectural principles to business solutions.
• Strong communication skills and the ability to communicate appropriately at all levels of the organization.
• Strong situational analysis and decision-making abilities.
• ⁠Good knowledge of retail processes in the automotive industry and the latest digital trends and technologies.
• Profound market knowledge of the regions Asia Pacific, Middle East, Africa and Latin America
• Proficiency in German would be an advantage.

As a Business Analyst overseeing ETRM/CTRM projects in support of our Energy and Commodities division, you serve as a reliable consultant in this field. Your role involves partnering with teams engaged in significant Digital Business Transformation (DBT) initiatives, comprehending their business objectives, understanding end-customer needs, and consistently delivering value through rapid incremental cycles.

Key qualifications include:

• Proficiency in ETRM/CTRM with a deep understanding of trade lifecycle, portfolio management, back-office, and risk processes.
• Experience in the Energy,Oil and Gas sector, specifically in generating functional analyses for Trading Operations.
• Background in Architecture, Design, Development, or Business Analyst roles with direct involvement in complex ETRM/CTRM implementation projects.
• Skill in applying modeling languages for design analysis and documentation.
• Expertise in establishing automated software development lifecycles.
• Knowledge of the Trading domain, ETRM/CTRM packages, and relevant implementation experience.

• Your responsibilities also extend to collaborating with clients, strategists, experience leads, and architects to define business goals and value pools. This, in turn, shapes product propositions aimed at achieving transformative business outcomes and enhancing customer experiences.

Your tasks further encompass:

• Developing a product vision, strategy, and conducting market/user research with a customer-centric focus, utilizing design thinking tools.
• Participating in ideation workshops where you engage with cross-functional leaders to identify new ideas, customer needs, pain points, and solution options.
• Creating customer journey maps to guide product development and validating findings through user testing.
• Collaborating with product owners, solution managers, and cross-functional product managers to ensure alignment with program increment (PI) objectives.
• Establishing and maintaining a trusting relationship with clients, teams, and vendors, while cultivating influence without formal authority.

• Perm
• Must have at least 5 years of Quantitative Research and team management experience
• Strong communication and presentation skills
• Highly comfortable dealing with large datasets and familiarity with scripting

Job Description

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred)
• At least 5 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Fluent in English and one or more of the following languages - Chinese, Malay or Tamil (to handle multilingual stakeholders)
• Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Variable Bonus
• Hybrid
• Birthday leave
• Company medical and insurance

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry based in Singapore, is seeking a HR Manager to join the client's team ( Civil engineering ) in Singapore. In this role, you will be responsible for overseeing all aspects of HR operations and ensuring compliance with labor laws and regulations. You will play a key role in recruitment, talent management, employee relations, performance management, and policy implementation.

Responsibilities:

• Develop and implement HR policies and procedures
• Manage the full recruitment process, from job posting to onboarding
• Oversee performance management and employee development programs
• Handle employee relations and address any concerns or issues
• Ensure compliance with labor laws and regulations
• Manage HR data and reporting
• Work closely with management to develop and execute HR strategies

• Bachelor's degree in Human Resources or related field
• 5+ years of experience in HR management
• Strong knowledge of labor laws and regulations
• Excellent communication and interpersonal skills
• Proven experience in recruitment and talent management
• Ability to handle confidential information with discretion
• Proficiency in HRIS and other HR software
• Strong problem-solving and decision-making skills
• Ability to work independently and handle multiple tasks

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Royal Ocean Marine is seeking an Assistant Technical Manager (Automotive) to join our client team. As an Assistant Technical Manager, you will contribute to the smooth operation of our automotive department, ensuring technical excellence and customer satisfaction.

In this role, you will work closely with the Technical Manager and collaborate with the maintenance team to handle technical tasks, drive continuous improvement, and provide excellent customer service. You will be responsible for overseeing the technical operations and ensuring that all automotive services meet the highest standards of quality and safety.

If you have a passion for the automotive industry, strong technical skills, and leadership abilities, we would love to hear from you.

Responsibilities

• Assist the Technical Manager in overseeing and managing day-to-day technical operations
• Collaborate with the team to develop and implement technical strategies and improvements
• Manage technical projects, ensuring timely completion and adherence to budget
• Monitor and maintain up-to-date knowledge of technical advancements, industry trends, and regulations in the automotive field
• Provide technical guidance and support to the automotive team
• Ensure high-quality standards and customer satisfaction in all automotive services
• Identify areas for process improvement and implement best practices

• Bachelor's degree in Automotive Engineering /Mechanical /. electrical or electronic or a related field
• Previous experience in a technical role in the automotive industry will be added advantage
• Strong knowledge of automotive systems and components/ repair /maintenance
• Excellent problem-solving and analytical skills
• Ability to effectively communicate technical information to team members and clients
• Experience in project management and leading technical teams
• Knowledge of industry regulations and standards
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong leadership and interpersonal skills

This position is only open for Local Singaporean/local permanent resident as first priority. If you do not hear from us in 2 weeks, please treat this application as unsuccessful.

Chan Chee Meng

EA 07C3069

R1110620

POSITION SUMMARY:

The IVVQ Management Roles are focused on delivering robust solutions which satisfy the customer. They ensure the management of IVVQ activities within the constraints provided by the Project Manager, the Architect and the Project Design Authority. The IVVQ Management Roles supervise all the test activities: they define and implement the best strategy to assemble the solution and make sure that it provides value for the customer. 

LIFE AS A THALES IVVQ MANAGEMENT ROLE

As an IVVQ Management Role within Thales, you will manage all the tests activities and:

-Defines Integration strategy, establishes requirements related to IVV activities and performs associated cost estimate and schedule.

-Ensure Solution Integration is performed by team.

-Propose IVV scenarios and guaranties their implementation.

-Coordinates IVVQ activities, establishes priorities and integration logical diagrams, conducts tests in factory and on site, supports acceptance as well as commissioning, analyses results and transmits them to development teams.

-Provide associated documentation, according to internal process.

CANDIDATES THAT WOULD IMPRESS US

-You graduated from an Engineering School (Aeronautical/Space Engineering, Computer Science, …) with a Master’s degree and you have 5 or more years’ experience in IVVQ
-You are in a position of IVVQ Manager: you manage IVVQ teams and know how to create and execute IVVQ complex test plans and procedures
-You want to oversee the management of all IVVQ activities—meaning choosing and managing appropriate methods, resources, and means to execute IVVQ complex test plans and procedures
-You enjoy leading teams and want to motivate, train and appraise employees’ performance and act as a mentor to assigned staff
-You want to deliver robust solutions to satisfy customers and build strong relationship with them
-You are a self-motivated leader, willing to engage and develop your team using collaborative work and challenging approaches
-You are customer focused: you want to deliver value or solutions to the customer and are committed to delivery
-You enjoy thinking outside the box and being creative

COMPETENCIES:

-You know how to lead and manage projects from start to end and you are able to:
-Define test strategy with a scheduling approach and a clear view of the risks and opportunities
-Manage planning and performance tracking
-Be the quality assurance of your solutions
-Your technical background makes you rigorous, pragmatic and a critical thinker
-You know how to manage complexity and conflicts—resourceful and creative, you are capable of dealing with unplanned events with reactivity
-You have an excellent verbal and written communication skills, good negotiation skills and a recognised capacity to convince all types of stakeholders

Key Responsibilities:

Stakeholder Management

• Requirements gathering
• High value problem, differentiated valuable sustainable solution identification
• Identify change champions, lead ongoing engagement
• Hands-on end-user training / support to drive successful pilot use cases
• Alignment with decision makers / executive leadership

AR/VR Application/ Solution Development

• AR/VR technology assessment and solution scoring
• Create and refine AR/VR content for pilot use cases
• Develop and qualify deployment model for AR/VR technology. Considerations include: Device locations and sharing between users as well as Solution architecture and integration with AMAT systems

Project/ Program Management

• Articulate and refine project/ program success criteria
• Identify resources needed and project/ program risks through deployment phases
• Document successful AR/VR use cases, communications strategy
• Evolve AR/VR solution roadmap, incorporation into business processes

Requirements:

• Passion for augmented and virtual reality technologies with years of relevant working experiences
• Experience working on a software development team, familiarity with agile software development processes
• UI/ UX skills are not compulsory but great to have
• Change management certification desirable
• Comfortable implementing new technology solutions hands-on, both on the development side and with end-users
• Experience in semiconductor or other industrial equipment manufacturing

Acceo Pte Ltd, a leading provider of construction equipment and heavy machinery, is seeking an experienced and driven Sales Manager to join our team.

In this role, you will develop and implement sales strategies, identify new business opportunities, and build strong relationships with clients in the construction and heavy equipment industry. You will be responsible for driving the sales process from prospecting and lead generation to negotiation and closing deals. Additionally, you will collaborate with cross-functional teams to ensure customer satisfaction and timely delivery of equipment.

The ideal candidate for this position is a dynamic and results-oriented professional with a proven track record in sales within the construction equipment industry. You should have excellent leadership and communication skills, as well as a strong ability to build and maintain client relationships. Knowledge of construction equipment and the ability to understand customer needs and provide tailored solutions are essential for this role.

Responsibilities

• Develop and implement sales strategies to achieve revenue targets.
• Identify and pursue new business opportunities in the construction equipment industry.
• Build and maintain strong relationships with clients, providing excellent customer service.
• Manage the sales process from prospecting to closing deals.
• Collaborate with cross-functional teams, including operations and service, to ensure customer satisfaction and timely delivery.
• Prepare sales forecasts, budgets, and reports for management review.
• Stay updated with industry trends, market conditions, and competitor activities.
• Attend industry events and conferences to expand network and promote company products.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience as a Sales Manager in the construction equipment or heavy machinery industry.
• Strong knowledge of construction equipment and heavy machinery.
• Demonstrated ability to achieve sales targets and drive business growth.
• Excellent leadership and team management skills.
• Exceptional communication and negotiation abilities.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with a proven ability to build and maintain client relationships.
• Proficiency in CRM software and sales management tools.
• Willingness to travel for client meetings and industry events.

We are seeking a new Assistant Project Manager, you will be the interface between project ownership and delivery.

Key Responsibilities

• You will be responsible for following the implementation framework for appropriate and effective project management for corporate interior fit-out projects.
• You will ensure with appropriate checks that the criteria for control and management of the project are met
• You will manage the design and site deliverables of delegated responsibilities.
• You will support the senior project manager in coordination and fostering teamwork between all project stakeholders.
• You will be responsible for supporting the Senior Project manager as required in negotiation and coordination with vendors and business partners through the completion of the projects.
• Prepare as per guidelines formal reporting arrangements on project progress for the client and Company

• You are a project management professional with 2 - 4 years of experience in the building construction industry.
• You have a diploma or degree in project management/ construction management or a related discipline.
• You have the knowledge of individual trades and subcontractors relevant to interior fit-outs
• You are tech-savvy, and have experience in successfully adopting digital and technology initiatives.
• You have the ability to work in a fast paced environment without compromising on quality and customer satisfaction.
• You work well under pressure and have the ability to work independently with minimal supervision.
• You will be a subscriber to the Company’s core values: teamwork, integrity and excellence.

Space Matrix is a dynamic and innovative design consultancy that specializes in workplace design. With relevant project experience in over 30 cities and 15 office locations in Australia, China, India, Thailand, Singapore and the United States, our mission is to be the No. 1 office design firm in Asia and to continue revolutionizing the delivery of design and build globally.

We have a company culture that is transparent, collaborative, innovative, progressive, honest and fast. Be part of the team that constantly challenges the industry norm and wants to be the best in the game.

To find out more visit www.spacematrix.com

Position Summary:

The Technical Project Manager, or known as Engineering Delivery Manager within Thales, is responsible for leading his team to the completion of engineering tasks within committed budgets, schedules, quality and performance for successful bids and projects delivery. He coordinates and monitors the implementation of all engineering tasks throughout the whole life cycle of a bid/project.

Responsibilities:

• Ensure engineering activities are well managed within constraints of bids/projects, approved architecture, design policy, contracts, and company quality requirements.
• Lead collaborative discussion and co-engineering between internal teams, vendors and customers to analyse, prioritise and validate stakeholders' requirements.
• Ensure that engineering scope, plans and activities satisfy customer requirements, and are delivered on time, on budget and with the required quality.
• Work closely with Design Authority to oversee and approve the outcome of evaluation studies on design alternatives, and to provide advice to both the customer and internal technical teams.
• Through broad consultation, ensure the production of the required documentation in support of the project, to the satisfaction of the customer and internal senior management.
• Liaise with customers on technical, architectural and procedural issues as required, ensure that scope creep is avoided.
• Define the engineering work breakdown structure, project organisation structure, tasks schedule, engineering KPIs, and associated engineering tasks. Tailor as required and ensure all baseline requirements are met.
• Define the strategy for development, build increments, validation, and project commissioning.
• Follow up closely on defined KPIs and ensure issues discovered (such as risks of changes, schedule, anomalies, etc) are addressed promptly according to different project phases.
• Perform periodic reporting to internal senior management and customer according to Thales methodology (Chorus) and common methods such as SAFe/SCRUM.
• Ensure the implementation of multi-project synergies and lessons learnt, in order to optimize cost of technical solutions.
• Manage engineering risks & opportunities during bids and project phase, guarantees programme commitments, including those flown down to subcontractors and partners.
• Optimise technical work against costs, schedule and risks from design to validation and acceptance of the solution.
• Develop and implement policies, standards and procedures for the engineering and technical work performed, in conjunction with the functional Engineering Head or Director.
• Manages Work Package Managers (WPM) and Integration Verification, Validation and Qualification (IVVQ) Manager to ensure successful completion of respective milestones.
• Other duties as directed by the Project Manager or functional Engineering Head.

Essential Requirements:

• Degree in Computer Science, Information Technology, Electronics Engineering or related discipline
• Experience working within a Systems Engineering lifecycle
• Minimum of 10 years’ experience in a Senior Engineering role
• Experience in managing multi-disciplinary teams
• Experience in IT/security/C2/defence related projects from a Systems Engineering perspective
• Good knowledge on how large projects are managed
• Strong oral and written communications skills
• Strong liaison and stakeholders management skills
• Strong motivation to be involved in all phases of a project life cycle, from bids to project completion

Desirable Requirements:

• Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers, etc.

Purpose of the job

The Regional Operations Manager:

1. Must ensure Operational integrity for his/her stations in the region by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals in force.
2. Manages quality standards in the stations in order to ensure customer satisfaction, controls cost at lowest possible level and optimize aircraft (and if applicable: truck) capacity, contributing to customer satisfaction and maximization of load factor.
3. Is the representative of Operations in the Management Team of the market. He/she is responsible for maintaining constant communication, either directly or via Local Operations staff, with Sales and Distribution, Customer Service, Local Authorities and suppliers.
4. Is part of the roster planning and performs tasks related to flight operations for all stations in the region on a regular basis. In this capacity, he/she will be required to maintain close communication with both internal stakeholders (e.g. Sales, Customer Service) as well as with external stakeholders (e.g. GHA, authorities, suppliers).
5. Is responsible for managing his/her team including all HR related aspects.

Key Responsibilities

Management/Administration

• Structure and manage an adequate operations supervisory team for cargo Handling supervision and/or executing all or partial cargo operations activities of the Carrier(s) (Documentation, warehouse). Guarantee that own staff and/or handling companies’ staff are trained according regulations standards of the carrier.

Elements are:

• Organize on a timely and correct manner as per local HR and AOD guidelines all HR issues related to own team.
• Perform appraisal and TCP in concert with Market Manager and Carrier AOD.
• Ensure adhering local labor law and regulations.
• Support and develop the local team through training and evaluation.
• Engineering of Local Operations Procedures
• Ensure formal delegation of duties in case of absence
• Ensure full alignment with Station manager and / or Regional Station manager.

Compliance Management

• Management of Safety, Security and Customs topics.
• Be accountable for the application of the carrier(s) AOC and local rules and regulations of the stations under his/her responsibility.
• Facilitate and follow-up on the external, internal audits and inspections.
• Participate in incident investigation processes and implement corrective actions.
• Ensure integrity of data capture, address transmitting issues.
• Be accountable for the compliance with the Safety Management System (SMS).

Safety Management System (SMS)

• Report unsafe situation and actively mitigate risks.
• Compliance: execution and steer towards improvement with local Operations, Ground Handling company (GHA), local authorities and industries related organizations.
• Implement and maintain “5-Must-haves” principles.
• Perform and follow up on performance reviews with GHA and action items coming from audits, inspections and other relevant platforms.
• Maintain current on all relevant training in order to keep up-to-date and have a high level of standard.
• Read and understand content of all operations manual and keep up-to-date with all published changes.
• Monitoring and follow-up on inbound and outbound non-compliance issues for improvement and preventive measures with origin and Hub.

Supplier Management

• Manage and continuously improve operational quality via operating mechanisms and quality measurement systems in close cooperation with Market Manager and AOD’s.
• Make report events, SMS performance and action implementation during internal review and external meeting with supplier.

Elements of the above are:

• Monitor Supplier, staff and equipment to achieve all quality targets and to execute all working procedures required on a per-shipment and flight level.
• Take local actions to correct any deviations or discrepancies and report to AODs and Market Manager.
• Guarantee all tracking/tracing (local) monitoring requests are actioned and ensure accurate and timely response.
• Perform regular review meeting with suppliers for analyzing and taking actions against deviations and discrepancies.

Cargo Handling

• Export and Transit: Guarantee build-up plan instructions for all flights related to his station(s) / his market, based on the final booking list, which will comply with all legal and procedural regulations.

Elements of the above are:

• Loading instructions for special loads like heavy and big shipments.
• Ensuring clear loading and buildup instructions.
• Ensure check on export manifest and manage disruptions (i.e. offloads) when needed.
• Control and enforce adherence to the AFLS processes i.e. Queue treatment & creation; flight planning; reassigment of shipments when applicable.

Import:

• Organize arrival manifest’s review for irregularities prior to flight arrival, problems’ anticipation and instruction of third party on necessary actions to alleviate or minimize consequences.
• Organize future flights’ preview for potential conflicts, especially for cargo planned from another station.

Flight planning:

• Ensure Flightplan creation
• Coordinate and optimize flight capacity vs. cargo demand.
• Organize and control last minute changes to optimize flight capacity.

Trucking:

• Organize and steer local trucking operations in case applicable.

Communication

• Messages with regard to individual shipments, flights and other events must be sent correctly, on time and according to pre-defined procedures to relevant and specified parties.

ULD and Stock Control

• Guarentee available equipment and consumables used for handling.

Elements are:

• Guarantee equipment is monitored by third-party staff, recognize training needs and organize locally
• Ensure ULD stock information is communicated timely and correctly
• Ensure station stock is managed effectively at lowest possible cost

Finance and Accounting

• Correct and on time handling of invoices in compliance with accounting procedures.
• Ensure GHA performs correct other charges collection procedures.
• Guarantee and/or perform the execution of the initial audit on all invoices for services performed at the station included but not limited to the handling invoice, equipment leases, maintenance, and consumables such as plastic, wood, etc.
• Steer and/or lead any discussion with suppliers on all cost discrepancies.

Job Requirements

Knowledge, Learned Disciplines, Experience

• Full knowledge of the IATA CHM.
• Full knowledge of the Cargo operational, compliance processes of the Carrier(s).
• Verbal/written proficiency in English.
• Knowledge of international, national and local regulations as well as company policies, procedures and requirements.
• Experience with operational excellence & lean management principles.
• Management experience at intermediate level.

Competencies

• Safety & Security awareness
• Analytical skills
• Integrity
• Leadership skills
• Building & Maintaining Relationships
• Cross functional awareness
• Independence
• Communication skills (oral and written)
• Decisiveness
• Hands-on
• Persuasiveness

Role Specifics

South East Asia

Within this role the Regional OPS Manager will be responsible for the Operational Compliance and Quality of all stations within this market. This is done either via delegated responsibilities to Operations Managers in the stations where the Regional OPS Manager is not located. On the station where the Regional OPS Manager is located (SIN) the direct day to day responsibility of the compliance and quality is under the responsibility of the Regional OPS Manager.

Market Manager is first appraiser, AODs are second appraiser.

(Applicants are required to have a valid visa to work in Singapore)

As the Workspace Lead - SEA, you will be responsible for Workspace management of the Singapore office and Workspace strategy across Singapore, Malaysia, Vietnam, and Philippines offices. Together with the People & Teams function, you will drive and optimize the workspace culture by playing a part in employee engagement strategies such as creating an engaging environment where people can advance their careers and do their best work. As the heart of the workspace, you will help foster a sense of community in the workspace that allows people to feel comfortable, productive and inspired in their working life.

You manage daily operations to create a workspace that increases well-being, personal productivity and organizational effectiveness. You are a culture ambassador, community advocate and service leader in the workspace. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. You are a person that thrives on people engagement and getting day-to-day hands-on to achieve the bigger picture. Because when people feel inspired, great things happen!

Key responsibilities

• This role will require being hands-on operationally until clear ways of working are established with our vendors, such as driving administrative standards are maintained across office spaces, such as supplies, inventory, invoice management, calendar planning, collaborating with administrative in other spaces.
• Develop strategy, framework and tools that will empower leaders in the business to take ownership of their team’s employee engagement initiatives.
• Transform the office into Future Workspace ready, with the support of global and local stakeholders in work environment improvement initiatives.
• You design and ensure, at a strategic level, creative employee engagement activities (Fika) with clear connection to your our organization’s purpose and business outcome.

• Proactively initiate business development activities of existing and new corporate clients
• Assist the Department Head to design and implement business plans and programs
• Establish and maintain strong working relationships with key clients
• Create relevant marketing materials and client lists
• Build and maintain an accurate and up-to-date client database
• Manage end-to-end transactions
• Create strategic and powerful tools and systems, including proposals, presentations and collaterals
• Support the Department Head in day-to-day operations and administrations
• Coordinate with internal and external parties for property transactions
• Provide high quality pre-sale and post-sale services to clients
• Coach and train the team as it grows

Key Responsibilities:

Stakeholder Management

Requirements:

• Passion for augmented and virtual reality technologies with years of relevant working experiences

• Experience working on a software development team, familiarity with agile software development processes

• UI/ UX skills are not compulsory but great to have

• Change management certification desirable

• Comfortable implementing new technology solutions hands-on, both on the development side and with end-users

• Experience in semiconductor or other industrial equipment manufacturing

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Responsibilities:

• Define project scope, objectives, and deliverables. Develop detailed project plans, including schedules, budgets, and resource allocation.
• Lead cross-functional project teams, ensuring alignment with project goals and milestones.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
• Identify project risks and develop mitigation strategies to minimize project disruptions.
• Ensure that project deliverables meet quality standards and client requirements.
• Monitor project budgets and financial performance, making necessary adjustments to stay within budget.
• Track project schedules and timelines, identifying and addressing any deviations.
• Manage project scope changes, ensuring that changes are documented, approved, and integrated into the project plan.
• Proactively identify and resolve project issues to keep projects on track.
• Build and maintain strong client relationships, serving as the primary point of contact for project-related matters.
• Prepare and deliver regular project status reports to clients and senior management.
• Maintain project documentation, including project plans, status reports, and meeting minutes.

Requirement:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Proven experience as an IT Project Manager (minimum 3-5 years) in a consulting or professional services environment.
• Strong understanding of project management methodologies, tools, and best practices.
• PMP, PRINCE2, or other relevant project management certifications are a plus.
• HCC or GCC Cloud experience is a added advantage.
• Excellent leadership and team management skills.
• Experience in managing multiple IT projects simultaneously.
• Client-focused approach with a commitment to delivering exceptional service.
• Adept at working in a fast-paced, dynamic consulting environment.
• Proficiency in project management software and tools.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Are you looking to be part of an ambitious journey to shape the future of health, societal sustainability, and planetary wellbeing? Then, this job might be for you!  

We are looking for an experienced Tax Manager to contribute to Novo Holdings and Novo Nordisk Foundation’s ramp up in Asia.

Novo Holdings is a holding and investment company that is responsible for managing the assets and wealth of the Novo Nordisk Foundation, one of the world’s largest enterprise foundations.

We are a world-leading life science investor, driven by the purpose of improving people’s health and the sustainability of society and the planet. Since 1999 we have been investing to promote groundbreaking solutions in healthcare and bio-sustainability while generating attractive returns that advance the Novo Nordisk Foundation’s grant-giving activities - supporting scientific, humanitarian, and social causes. As of year-end 2022, Novo Holdings had total assets of EUR 108 billion.

We established our Asian life sciences investment platform in 2020 with an office in Singapore, expanded to Shanghai in 2022, and have a planned 3rd office in Asia. Our teams invest in healthcare companies across the continent. We see tremendous long-term investment opportunities in Asia given the dynamic region and fast-growing life science sector. In Asia, we have built a portfolio of more than 12 high quality investments across various segments of healthcare, life science, and planetary health.

The Job

As Tax Manager, you will support the Head of Tax in managing all tax aspects in Asia related to Novo Holdings investment activities, as well as the tax aspects of new strategic initiatives and corporate structure for the Novo Nordisk Foundation. You will:

• Drive selected tax compliance processes and internal controls in for Novo Holdings and Novo Nordisk Foundation.
• Provide timely tax support to the investment teams throughout the investment process and independently manage all tax aspects related to Novo Holdings investment activities in Asia.
• Provide advice in relation to new investments and corporate structures from a tax perspective and drive selected tax due diligence processes.
• Ensure tax risks and opportunities are well understood, monitors the quality of technical advice/opinions, and tax ruling submissions.
• Implement and maintain tax policies and guidelines in internal investment processes.
• Drive tax compliance processes and internal controls in Asia.
• Monitor and drive compliance with corporate tax legislation in all relevant jurisdictions.
• Have extensive knowledge on financial legislative issues, within taxation.
• Proactively monitor changes on tax laws or administrative practice on relevant to investments in Asia across different investment types (direct investments, co-investments and funds).
• Identify best-in-class tax advisors to support the specific needs of the investment teams and maintain external partnerships to ensure advisors deliver the best service.
• Support the Head of Tax on the Responsible tax agenda.
• Participate in the technology initiatives for process improvement, proactively streamlining procedures and reporting.
• Build and maintain strong relationships with colleagues from Finance, legal and other Corporate Services functions.
• From time to time, you may be required to collaborate on an ad-hoc basis with other Finance Teams (i.e. Accounting, Investment Operations).

In this role, you will be reporting to the Head of Tax (based in Denmark) and Managing Partner, Head of Asia (based in Singapore).

• ·A minimum of 8 years’ investment-related tax experience in Asia.
• A Bachelor degree in Accounting/Law/Economics/Business Administration or comparable professional qualifications.
• Experience in investments / private equity industry or similar is strongly preferred.
• High level of IT skills within Microsoft office; Excel and PowerPoint in particular.
• A self-starter with ability to drive and manage workstreams independently with minimal guidance.
• Demonstrated a hands-on approach to and success in working in a team-based environment.
• Attention to detail and high level of accuracy in quality of work.
• Excellent communication and interpersonal skills.
• Ambitious, proactive and with a structured approach to task-handling and problem-solving.
• Intellectual quickness, curiosity, discipline, resourcefulness, and resilience.

Working at Novo Holdings

Our work environment is driven by purpose and values, and we strive to be recognised by our stakeholders and people as an exceptional enterprise. We offers a unique opportunity to work at an impactful and visionary organisation that provides resources and staying power to pursue substantial proposals that enable us to meet our strategic goals.

You will enjoy the opportunity to be part of a dedicated, international and dynamic team with diverse backgrounds and be trusted with significant operational freedom. We are committed to promoting a diverse and inclusive workplace, and therefore recruit with the purpose of hiring the best talent who can contribute with their unique perspectives and experience to make a positive impact on people’s health and the sustainability of society and the planet.

We employ over 160 professionals from various nationalities and backgrounds, all sharing the same goal: to generate attractive long-term returns on the assets of the Novo Nordisk Foundation. Our teams operate from offices in Copenhagen, London, Boston, San Francisco, Singapore and Shanghai.

Application and Information

If you have any questions please contact Head of Tax, Emil Christensen at e-mail: [email protected]

We encourage you to apply as soon as possible and no later than 7 March 2024. To apply, please send your CV by clicking on the “Apply” button.

For further information visit www.novoholdings.dk

Job Description

• Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints
• Perform initial failure analysis on customer-returned samples
• Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame
• Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
• Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
• Visit customer site for field investigation and gather information for determining the cause of the problem
• Provide periodic reports to Module Customer
• Support the third party audit (CQM, CB /ISO audit)
• Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit

Requirements

• Degree in Mechanical / Manufacturing Engineering or equivalent
• Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions
• Strong oral, written, influential communication and presentation skills
• Must be able to interact effectively with all internal departments and representatives
• Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams
• Familiar with 7 QC tools, statistical analytical tools
• Good interpersonal skills and closed-loop thinking
• Highly motivated & independent individual that can integrate & participate in a team environment
• Good process knowledge in the smartcard, semiconductor back end process is an advantage
• Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage
• Minimum 5-years’ relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit

• Salary: Up to $6000 + Monthly Commission + Quarterly Commission
• Company Car Provided
• MNC Company, Luxury Car Distributors 

Responsibilities:

• Develop and implement innovative strategies to enhance the branding positions of our diverse range of models.
• Craft compelling product line-ups and unique selling points for all models to captivate our target audience.
• Identify and evaluate opportunities for improvement within the Sales Department to enhance overall efficiency.
• Review and enhance showrooms to create an unparalleled retail experience for our valued customers.
• Strategically plan and recruit talented individuals to meet the dynamic needs of our growing team.
• Set and execute pricing, promotions, and plans to boost sales volumes and contributions..
• Ascertain, review, and implement sales incentives and commissions for our dedicated Sales Consultants.
• Strategize and monitor sales and contribution progress to meet Financial Year targets.
• Efficiently manage stock inventory and implement strategies to improve stock turnover.
• Monitor market conditions and competitor activities, analyzing and recommending counteractive strategies for improved sales.
• Handle customer inquiries, feedback, compliments, and complaints to enhance overall customer experience.
• Provide continuous coaching and feedback to improve selling skills and elevate customer service standards.
• Build and maintain strong customer relationships, ensuring repeat business and long-term brand loyalty.

• Bachelor’s Degree in any Business Discipline or equivalent.
• Minimum 5 years of related working experience, with a proven track record in automotive sales and a natural flair for sales.
• Strong leadership and sales management skills required.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Senior Business Manager (SVP)

The Business Execution Manager is accountable for management of critical projects and initiatives for TTS business in Asia South. The role requires a comprehensive understanding of multiple areas within TTS business and how they interact in order to achieve the objectives of the. Business. A good understanding of the industry, competition product and services will be helpful to contribute to the commercial objectives of the business. The person will be directly accountable for end results, budget planning with sales, product and other partners, policy formulation and planning for future state of the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Involved in short- to medium-term planning of actions and resources for own area.

Responsibilities:

• Acts as a trusted advisor to Head Business Execution  and addresses high impact strategic initiatives across the TTS business.
• The incumbent will be responsible for the cluster review, development and implementation of business process improvements.
• This position will also coordinate efforts for global area integration to achieve operational efficiency objectives.
• Identify opportunities and issues of strategic importance to the business
• Develop recommendation to advise Head Business Execution and Asia South TTS senior management on high priority initiatives, including growth strategy, and cross business initiatives.
• Monitoring both scheduled and unscheduled reviews to completion.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 7-10 years of relevant experience with Business Management/Execution within Financial Services (Banks/Consulting Firms).
• Strong understanding of Cash Management and Trade and Working capital business is a must.  
• Experience managing limited resources that are requested to offer outstanding results.
• Experience in finance and processes administration.
• Experience working in a matrix organization set up and manage objectives by influence.
• Self-starter, action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
• Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.
• Strategic and goal-oriented thinker.
• Effective interpersonal skills – including teamwork and organizational skills.
• Consistently demonstrates clear and concise written and verbal communication; a persuasive and passionate communicator with excellent public speaking skills.
• Detail oriented, ability to multi-task.

Education:

• Bachelor's/University degree or equivalent experience, Master’s degree is “good to have”.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Background

As the adoption of Salesforce for critical applications in the enterprise accelerates, so does the requirement for our prospects and customers to learn more about how we keep their data secure.  The Trust & Security Advisor will be the interface between Salesforce Security and our customers and prospects to ensure they are successful with their own internal compliance and vendor-management efforts related to Salesforce.

ONLY Candidates based in Singapore with working eligibility will be considered. We are not providing any relocation for this role.

Responsibilities:

• Understand our business and the problems we are trying to tackle, deeply, when it comes to our core security services

• Support the sales and pre-sales teams in responding to customer risk and security questionnaires and queries

• Build customer trust through managing and hosting in-person customer/prospect security meetings

• Be the Salesforce field expert for the Salesforce trust story covering security, architecture, reliability, performance, privacy and compliance.

• Interface with Product Management and Security teams to ensure all the latest security features and capabilities are accurately represented in customer responses

• Collaborate with the Salesforce Legal, Privacy and other teams on customer-specific contract requirements

• Interface to Salesforce security engineering and product management teams

• Ensure teams are aware of gaps in our security/compliance capabilities that are impacting customers and prospects.

• Ensure field sales, services and partner teams are consistently enabled with the latest and best positioning around Salesforce security and compliance  

• Gather customer security/compliance requests, and liaison with Salesforce product managers to maintain a security product roadmap

• Provide input and assist in developing compliance-related documentation: white papers, standard questionnaires, security best practices, etc.

• Develop SME capabilities for selected Salesforce Services and work with the product teams and global SMEs within the team to stay updated on the latest developments. 

Desired Qualifications

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

• 12+ years of experience in information security, governance, and compliance.

• Experience with cloud platforms like AWS, GCP, Azure. 

• Understanding the architectural and security nuances.

• Excellent cross-functional teamwork and interpersonal skills across product, security, Marketing, Field Sales, and more.

• Familiarity with one or more security and regulatory frameworks:  NIST 800-53, NIST Cybersecurity Framework, PCI-DSS, ISO 27001, ISO 27017, ISO 27018, CSA, Monetary Authority of Singapore (MAS) Outsourcing Guidelines and TRM, Personal Data Protection laws in Singapore, Malaysia, Thailand, Indonesia, Vietnam etc, BNM Outsourcing guidelines and Risk Management in IT (RMiT) etc. 

• Managed one or more compliance certifications/audits, either as an auditor or responder (FedRAMP, PCI-DSS, ISO27001, SOC-1/2, IRAP/ISMS, MTCS, etc.)

• Experience with completing customer security/compliance questionnaires

• Experience interpreting the intent of specific customer questions, and mapping them to industry standard controls

• Familiarity with public cloud architectures, security practices and compliance documentation

• Experience working in the Financial Services, Insurance, Banking, Superannuation, Telecommunication services industry

#LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

As E-com Marketplace Manager, you will drive profitable sales and customer growth on digital marketplace platform through partner and assortment expansion while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and transform the customer experience while maximizing financial returns and building the business into a strategic profit center. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.

You are commercially driven, results-oriented, and thrive on using salesmanship to drive day-to-day optimization and executional excellence of our marketplaces. You have deep experience in e-commerce sales, with knowledge of how to translate data into insights that lead to hypothesis to test and action. Your interest in digital, product and assortment, analytical ability, and commercial skills enable you to constantly improve customer shopping experience in your markets. You are an experienced and proven leader with ability to lead effectively and create results in a highly complex environment. You enjoy teamwork and collaborate effectively with a group of diverse people to achieve set goals and targets. You have a strong business mindset, communicate well and you are comfortable in making decisions.

Key responsibilities

• Ensure marketplace profitability and customer growth by building joint selling budget, in collaboration with internal stakeholders and marketplace partners; set, optimize, and secure strong activity plans for the brand on external marketplaces and gain familiarity with the commercial agenda of our partners, maximizing selling peaks through accurate forecasting and inventory planning.
• Collaborate with marketplace partners and local media team to set and deliver on marketing budgets and optimize both paid and owned channels to drive traffic, customer growth, and revenue. Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability.
• Build and maintain brand health on the platform in terms of catalogue, content, callouts, assortment and offer, as well as own sales analysis, reporting ROI and developing sales through consistent follow-ups with our marketplace partners.
• You ensure marketplace branding experience by acting as a brand ambassador building the H&M brand in the marketplace digital environment and developing promotional events to drive strong customer awareness and conversion.
• Drive and promote a consistent, brand-appropriate presence across all high engagement visibility areas on marketplace and communication through strong price and product presentation in collaboration with the media lead.

As Digital Experience Lead (Post Purchase), you contribute to omni profitable growth in the region, playing a critical role in securing the omni experience of our customers that drives brand perception, sales growth, and profitability. You are responsible for the omni experience in our transactional channels, with extra focus on the post purchase experience. Based on an understanding of daily performance and customer behavior, you proactively identify and drive tests to positively impact conversion, improve profit, and increase fashion brand perception. You act as an informal leader, working as a counterpart to our global digital value streams to ensure value capture through implementation of new capabilities.

You have a strong e-commerce background and previous experiences and proven track record driving commercial growth. You have a good understanding of how to optimize the digital customer experience for overall profitable growth, short and long-term. You are data driven, with strong analytical capabilities and ability to synthesize data into insights and tangible actions. You are customer centric in your approach and have an ability to translate visions, directions and frameworks into specific actions and improvements. You are structured and well ad versed in planning, presenting, and communication. You act as an informal leader in how you drive your work, you get your message across and inspire others.

Key responsibilities

• Ensure customer experience optimization, securing full funnel digital experience by conducting analysis and utilizing insights from data such as sales performance, web analytics, user behavioral insights, heatmapping and A/B testing to generate hypothesis and identify actions to improve sales, profit, brand perception and customer lifetime value.
• Plan, create, and execute A/B tests and actions available to the regional team (e.g optimization of landing pages, checkout processes, and other conversion points), inline with our customer experience strategy and brand direction.
• Review results and conclusions of tests and actions, sharing learnings with regional teams and global functions to continually identify, size and formalize improvement in the digital customer journey and conversion funnel, from traffic acquisition to conversion and retention to inform our digital development roadmap.
• Drive implementation of post-purchase strategies and new capabilities, collaborating with our global value streams to ensure value capture, continually monitoring and optimizing delivery, payment, return options and fees to drive overall digital profit growth.
• Work in tight collaboration with ecommerce leads and retail area managers to secure day-to-day customer experience and continually optimize the full funnel.