Responsibilities

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

Team Introduction

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases.

1. Based on industry/market/user insights and considering the characteristics of global e-commerce, analyze and develop long-term campaign plans, including key milestones, hotspots, major promotions, etc. Design integrated marketing strategies and approaches for international credit payment services (BNPL) to enhance core metrics such as BNPL's GMV.

2. Build an operational system that serves the lifecycle of user segments for BNPL, including user acquisition and user engagement, tailored to specific scenarios. Drive the establishment of touchpoints, marketing tools, and marketing benefits repository to improve business conversion efficiency.

3. Monitor and attribute the progress and effectiveness of existing traffic touchpoints and daily operational activities. Expand collaboration opportunities with internal and external partners to acquire additional traffic sources. Collaborate with marketing teams to implement new growth strategies and initiatives.

Qualifications

1. Bachelor's degree or above, with 3-8 years of work experience, with over 1 year of people management experience, preferably in user growth operations or integrated marketing operations in the BNPL payment or e-commerce industry.

2. Clear logical thinking, strong business acumen, self-driven with a goal-oriented mindset, team player with the ability to actively drive business collaborations.

3. Ability to independently manage projects, strong skills in program design and data sensitivity, excellent resource integration capabilities. 4. Excellent communication and negotiation skills, ability to collaborate across departments, passionate, creative, and responsible, with personal insights and experience in marketing strategies.

5. Proficiency in data analysis, ability to identify and solve problems through the analysis and synthesis of various operational data.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

• 6 months contract (Comes with completion bonus)
• 8 years of marketing experience in enterprise software environment. Highly preferred if you have Cyber Security and/or SaaS experience.
• Must have experience with regional coverage.

Job Description

• Educate and work with stakeholders across the business and with our partners to implement the global partner program strategy, marketing initiatives and programs
• Align the channel marketing plan with the regional channel management team for the go to market channel strategy 
• Manage APJ channel content, materials, communications, social media, newsletters, and portal contributions to inform and engage partners regionally
• Ensure effective and frequent communication of key initiatives to the regional channel team
• Accountable for achieving quarterly and annual marketing KPI targets as agreed to with Corporate, marketing, and sales leadership
• Deliver the company's content to partners across different platform including but not limited to partner newsletter, organizing partner webinar etc

• 8 years marketing experience in enterprise software environment. Highly preferred if you have Cyber Security and/or SaaS experience
• Experience planning, executing and measuring marketing programs according to best practices to deliver on defined business results
• Strong collaboration and negotiation skills.  Proven ability to propose and close on mutually agreeable solutions based on goals and constraints while maintaining strong relationships
• Strong planning and project management skills
• Skilled in Word, Excel and PowerPoint as planning, analysis and communication tools
• Familiarity with sell-with partner business model and systems integrator businesses

• Services or technology partner experience
• Experience with marketing automation systems and campaign data reporting systems
• Experience in hosting online webinar across platforms like On24, Zoom, Webinar etc

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Completion Bonus
• Medical
• Insurance
• Leave

Vesper Homes is on the lookout for a Customer Service / Property Manager !

About Us

Vesper Homes is a boutique Real Estate agency in Singapore. We were first established in 2014 in London and we now operate in Singapore, Hong Kong and Manchester markets under the brands Vesper Homes and Vesper Group.

We are a team of 12 in Singapore and are looking for our next colleague to join us.

We need someone who can communicate clearly and represent the clients interests.

Job Description / What You'll Learn

- Oversee checking in properties (tenants moving in)

- Oversee checking out of properties (tenants moving out)

- Defect management

- Assist with Property Management

- Lease paperwork

- Liaise and deal with different clients/agents/contractors

- Assist with day-to-day tasks

- Any other related ad-hoc assignments

What we’re looking for in you:

- Systematic and organised

- Highly detail-oriented and meticulous

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast pace environment

- Motivated and resourceful team player

Roles & Responsibilities:

• Assist the HOD and DHOD in the planning, managing and implementing the company’s strategy; proactively collect data and information related to the operation and development of the Company (macro-economics, policies and regulations, etc.); timely research and evaluate industrial structure and industry dynamics; conduct strategic analysis and management benchmarking; develop strategic plans and roadmaps through communications with teams of front, middle and back office;
• According to the company's business development requirements, actively seek investment projects that meet the company's development strategy, and prepare the overall planning, market research, business negotiation, due diligence, feasibility study, project establishment demonstration and implementation of various investment projects of the company;
• Responsible for communicating, summarising, preparing, reporting and adjusting the annual investment plan;
• Support the Finance Department in project financing activities in capital markets;
• Responsible for the management of the subsidiary's fixed asset purchase, new construction, reconstruction and expansion projects;
• Responsible for the formulation and implementation of reform and restructuring plans for the Company and its subsidiaries and associated companies; organise and implement corporate actions such as division, merger, bankruptcy, reorganisation of the Company;
• Responsible for managing the process of proposing, reporting and seeking approval of investment projects in fixed assets and equity;
• Responsible for the equity management of subsidiaries, holding companies and associated companies, including but not limited to equity registration, review and record of basic management systems (e.g. Company Constitution and joint venture agreements), filling and related statistics of shareholders and equity information, organising researches or reviews on the issues of board meeting and General Meeting of Shareholders, contribute to ensuring the Company’s benefits and rights based on the equity share;
• Responsible for the registration of new property and the upkeep of the record of the existing property of the Company;
• Responsible for preparing and submitting reports and documents requested by various CNAF departments including but not limited to Planning and Development and Operational Management;
• Other ad-hoc duties as assigned by the Head of Corporate Development & Investment.

Requirements:

• Bachelor in Investment/ Finance/ related field or equivalent;
• Min. 5 years relevant working experience in project development, project management, and financial modeling, preferably in commodities trading companies;
• Knowledge of oil & gas industry especially the upstream and downstream expertise in aviation fuel field is preferred;
• Excellent organisational skills and networking skills, and enjoy developing and maintaining strong relationships with key stakeholders;
• Hands-on and execution-focused attitude and able to work independently with minimum supervision;
• Willing to work in a challenging, fast paced environment and to adapt to situations as they arise;
• Possess strong analytical skills, strategic thinking, business savvy and financial acumen;
• Strong attention to details and able to understand complex information and apply logical reasoning and assessment;
• Good ethics and professional conduct, and with strong sense of responsibility and teamwork spirit;
• Good organisational, time management skills and stress tolerance with proven ability to manage multiple priorities;
• Excellent command of English and Chinese languages (as the position needs to frequently communicate with English/Chinese speaking stakeholders verbally/ in writing as well as to prepare and proof-read English/Chinese official documents and presentations whenever appropriate).

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

BytePlus is a business unit in ByteDance and provides intelligent platform services powered by industry-leading research in emerging technologies. From data analytics tools to computer vision software, BytePlus solutions enable businesses to reach their potential. To help businesses access BytePlus technologies, the Platform team delivers a reliable and easy-to-use platform that businesses can use to discover, learn more about, purchase, and use BytePlus solutions.

We are seeking for a highly motivated and experienced product manager to lead the strategic development and enhancement of our Enterprise LLM Platform. As a senior PM, you will play a pivotal role in shaping the future of our product, driving innovation, and ensuring our platform remains at the forefront of the rapidly evolving AI landscape. In addition, you will contribute to our mission of accelerating the adoption of Large Language Models (LLM) among enterprise customers, enabling them to embrace this transformative technology at scale.

Responsibilities

- Create and maintain a dynamic product roadmap that aligns with broader business objectives and anticipates future market trends.

- Translate customer needs and business requirements into clear and actionable product specifications and features.

- Manage the product lifecycle, to ensure successful delivery for enterprise customers to adopt LLM faster at scale.

- Collaborate with solution architects to tailor the platform to meet the unique needs of enterprise clients.

- Manage relationships with AI providers contributing to the platform's ecosystem.

- Facilitate the onboarding of new AI providers and ensure the continuous enrichment of the platform with cutting-edge technologies and resources.

Qualifications

- Bachelor's or above degree in Computer Science, Engineering, ore a related field.

- At least 5 years of experience in product management experience, with at least 3 years focused on enterprise software products.

- Proven track record of successfully launching and managing complex products from ideation to market success.

- Deep understanding of LLM landscape and its potential applications across various enterprise use cases.

- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

- Excellent communication and collaboration skills, with the ability to effectively influence and motivate cross-functional teams.

- Proven ability to prioritize competing demands and manage multiple tasks simultaneously in a fast-paced environment.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description -

• Bachelor's degree in Business, IT, or a related field.
• 8 to 10 years of experience in operations transformation, preferably in the Transfer Agency domain
• Candidates with relevant experience in Middle Office Operations Transformation in Capital Markets or Securities services are welcome, if they do not have specific Transfer Agency domain experience
• Experience working on Target Operating Model, new platform implementation
• Experience managing large scale cross-functional projects with demonstrated success.
• Ability to operate effectively in sometimes stressful situations and to adjust to changing circumstances.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Analytical and strategic thinking skills and ability to solve complex problems.
• Excellent verbal and written communication skills with an ability to tailor messages to various stakeholder groups.
• Strong leadership and interpersonal skills with the ability to motivate and lead cross-functional teams.
• Ability to work collaboratively and effectively with internal and external stakeholders.
• Familiarity with process improvement methodologies such as Six Sigma or Lean is preferred but not required.
• Experience with project management tools (e.g., Asana, Jira) is preferred but not required.
• Welcome candidates with Middle Office Ops transformation in Capital Markets / Securities services (If Transfer Agency experience not there)

This is a one year renewable contract role.

About:

The role involves overseeing the R&D and Engineering functions in support of product design and development, process engineering, sustaining engineering and product validation, and assists Operations with production.

Responsibilities:

• Lead the development of new products and manage the design changes in existing products.
• Build and manage the R&D / Engineering (CAD, Testing, Simulation…) capability to support new product development and sustaining engineering activities.
• Develop the strategy and lead the implementation for optimizing the product design including the related manufacturing processes.
• Work closely with the clinical team and end-users to monitor the performance of the products in the field during clinical studies and post-market surveillance to understand if any design changes are required.
• Work closely with the COO to validate the assembly, packaging and sterilization processes.
• Provide program management support across the organization where it is needed, including but not limited to: Finalizing the manufacturing and sterilization processes and developing market entry plans for each relevant country.

Experience & Qualifications:

• Requires a Master’s Degree in Mechanical Engineering / Design / Physical Sciences with at least 10 years of experience leading Design and Development functions in the medical technology industry
• Direct experience in developing medical devices following the V&V processes, from Customer Requirements to Design validation, involving DOE, DFSS, DFM techniques.
• Experience in driving external suppliers & experts (in the various fields of: testing, manufacturing, sterilization, microbiology, toxicology…) in the objective of developing and supporting medical devices.
• Experience of managing / contributing to DHF, DHR and DMR.
• Experience of representing R&D / Engineering function in the Quality Management Reviews and during internal and/or external audits.
• Strong exposure to Project Management activities, with experience of leading cross-functional and international teams from different culture, location and time zone.
• Ability to strategize the engineering activities and outcomes in alignment with quality and business goals for organisation.
• Must be able to collaborate effectively with Quality, Regulatory, Operations, Marketing, Clinical/Medical Affairs, and other functional areas.
• Ability to solve problems, and to perform root cause analysis.
• Coach and mentor R&D employees as they are hired, and ensure all employees are trained on the Quality Policy.
• Strong interpersonal skills with excellent ability to communicate orally and in writing to cross functional teams, and ability to travel internationally for working with partners from different culture and domain of expertise.
• Passionate about the purpose and embraces the values of inclusivity, teamwork, and personal responsibility.

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107

• Identify key sales opportunities to generate and achieve revenue while concurrently developing and nurturing strong relationships within existing key resellers.
• Optimizing sales opportunities in both existing and new accounts through effective selling and cross-selling, all while delivering exceptional customer service.
• Liaise with other departments to develop lead generating activities.

Requirements:

• Diploma in Business or equivalent.
• At least 2 years of relevant experience.
• Possess basic IT knowledge and a good understanding of managing partner relationships to ensure a profitable collaboration.
• Proven track record in securing and developing strategic resellers and closing sales.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Provide full spectrum of secretarial support to Director
• Conduct market research and organizational activities on behalf of Director
• Assist in business oriented matters
• Perform vendor negotiation activities for business needs
• In charge of all private and confidential materials of the organization and Director
• Schedule internal/external conference meetings and company events
• Manage virtual platforms and social media account
• Attend to personal matters for Director and family
• Any other ad-hoc tasks assigned

Requirements:

• Diploma / Degree in any discipline
• No experience Needed (Training Provded)
• Able to work in fast-paced environment
• Comfortable with multi-tasking
• Maintains confidentiality and possess sense of urgency
• Highly organised, detail-oriented and responsible

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Collateral Risk Management Team oversees the management of risks relating to collateral received in connection with BoS client’s borrowing and trading activities. The team’s objective is to manage risk efficiently and effectively so as to protect the bank’s financial returns and sustain business growth. The team has two functions: Methodology and Analytics function focuses on the development of quantitative model, approach and methods to apply for evaluation of collateral risk and the formulation of risk parameters and policy framework. Operationalisation and Monitoring function focuses on the implementation of the relevant policy and operating procedure, ongoing monitoring, timely action taking and day-to-day business support.

This job opening is with Methodology and Analytics function area of collateral risk management.

Roles and Responsibilities:

• Develop and maintain the bank’s collateral lending and derivatives margining methodology. Perform regular review and analysis to ensure that the models are in line with the bank’s risk policy and are appropriate under the evolving market conditions.
• Discover and diagnose methodology related issues including input data, assumption, concept, computation, system implementation process and thus design and propose model refinement and enhancement
• Carry out periodical risk calibrations, back testing, benchmarking. Respond to queries and challenges from independent model validators, internal or external auditors to ensure the soundness and correct application of the models.
• Support new products and businesses. Conduct research to develop risk management approaches, tools, and analytics to help widen business coverage and product scope.
• Work with Risk Managers and developers on the design and development of risk management systems and infrastructure.

Requirements:

• At least 7 years of relevant experience in risk analytics
• Good university degree in a quantitative discipline (e.g. Mathematics, Statistics, Financial Engineering etc.) with a strong ability of handling data and performing quantitative analysis.
• Advanced knowledge of key products of capital markets. Understand the main risk drivers and factors. Familiar with valuation of the financial instruments and derivatives.
• Analytical and independent thinker with good written and verbal communication skills especially in explaining complex technical subjects in a simple/pragmatic manner to business and senior management.
• Strong curiosity of the field, proactively seeking opportunity of learning and progress.
• Strong team player with good communication, interpersonal and organizational skills

Our client is actively searching for a Manager, Senior Asst Manager, Strategic Planning and Coordination to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Support the division to drive the strategic planning (Long-term and annual planning) process and cascading plans across the institution
• Perform analysis to identify organisational effectiveness, strengths and weaknesses
• Coordinate, consolidate and integrate the different sources of information for communication to management and/or seed discussions at management meetings
• Collaborate with stakeholders to integrate and streamline work planning with resource planning
• Support in the development, review and communication of policies, frameworks and processes
• Support in the data analysis of key performance indicators for communication to management through regular updates/reports
• Support the division’s involvement in the preparation of the periodic reports to the management and Board of Trustees and government bodies
• Participate in working groups / projects (e.g., Data Security & Protection) and assist in the implementation of the initiatives
• Provide secretariat support for key management level meetings
• Preparation of presentation slides for Senior Management and materials for senior management-level meetings
• Any other projects or tasks as assigned

The ideal candidate will need to have the following qualities and experience:

• Tertiary qualification in relevant discipline
• Relevant experience in strategic planning, policy development and formulation work preferred
• Experience in environmental scanning an added advantage
• Excellent research, analytical and problem-solving skills
• Strong planning and organisational abilities
• Good writing, presentation and communication skills
• Strong interpersonal and stakeholder management skills
• High level of flexibility and a positive attitude to innovate and change
• Self-driven and proactive
• A good team player and comfortable working in a fast-paced and dynamic environment

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Singapore. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

How You'll Help Us Connect the World

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications and Experience for Consideration

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• Proficiency in Korean would be an advantage to support the respective country and liaise with Korean clients.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

Customer Care Officer (Marketing & Sales Support)

Salary: $2200 - $2700
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Preferably two years of working experience in similar field

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Industry: Marine Machinery
Location: Tuas (Transport provided at Jurong East MRT & Marsiling MRT station)
Working Hours: 5 days (Mon to Fri 8.30AM - 5.15PM)
Salary UP $6500

Job Responsibilities

Procurement

• Source and identify suppliers for direct/indirect materials/services to expand supplier base and for new project/production needs.
• Obtain quotes from newly source suppliers to achieve competitive costing and continuous cost reduction.
• Lead in conducting periodic price negotiation with suppliers to ensure competency in cost for materials/services.
• Be part of team to conduct supplier qualification audit as well as parts qualification to ensure suppliers can meet company needs.
• Qualify suppliers once suppliers are selected in order to add suppliers into the Approved Vendor List.
• Conduct supplier performance review on a regular basis to manage supplier qualify and updates on suppliers’ capabilities.
• Maintain standard operating procedures applicable to the Procurement department to ensure work flow process are consistence.
• Develop and negotiate favourable supply agreement with suppliers.
• Work with other department and suppliers to develop appropriate supply chain model to ensure assurance of supplies with minimal inventory holdings.
• Work with other department like Engineering/Warehouse to ascertain quality standards of items supplied and established Quality plan.
• Supervise & train junior staff in leading the team in accomplishing all above duties.
• Any other task/project assigned by management.

Purchasing

• Develop Purchasing strategy for different categories of supplies to ensure on time order fulfilment with minimum inventory for direct purchases.
• Ensure all indirect purchases needs of company is being fulfilled based on user’s needs.
• Review Purchasing strategy periodically with Management to propose change when market trend changes.
• Provide periodic alert and updates to customer (internal/external) to ensure any issues/delays are promptly highlighted and necessary actions are taken.
• Work with principals/suppliers to ensure goods are delivered on time to fulfill customers/company’s needs.

Warehousing

• Manage warehouse team to ensure timely receiving/issuance of raw materials.
• Manage warehouse team to achieve order fulfilment requirements specific to all customer shipments.
• Ensure overall inventory integrity of all goods in warehouse.

Job Requirement

• Degree in Mechanical Engineering with minimum 5 years of relevant experience or Diploma in Mechanical Engineering with minimum 7 years relevant experience.
• At least 5 years working experience and exposure in both mechanical and electrical customized parts and components sourcing.
• Proficient in Microsoft Words and Excel

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified. Please send your updated CV to [email protected]

EA Personnel: Wong Kaili (Kylie)

EA Registration No.: R21100484

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9749

• Meet and exceed sales targets and ensure that all transactions adhere to P&L objectives.
• Develop and implement strategies to promote the company' services and align them with customer objectives.
• Pursue new accounts and business opportunities to increase revenue.
• Expand a customer base through effective relationship-building and communication with all partners.
• Monitor industry competition, market conditions, and product development to stay informed and identify potential opportunities.

Requirements:

• Diploma and above.
• At least 5 years in ocean freight and handling dangerous goods (DG) in the freight forwarding industry.
• Strong knowledge in ISO Tank/Flexitank and Dangerous Goods.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website atwww.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The Company

New exciting opportunity supporting our client, a leading global biotech company! We are currently seeking an experienced IT Regional Project Manager to join our client’s dynamic team on a 12-month project, with a high chance of extension or conversion.

As the Regional IT Project Manager, you will be part of the Global team, reporting directly to the Regional IT PMO Lead. Your primary responsibility will be to ensure the successful execution of IT projects across the APAC region by coordinating with local business stakeholders, the global IT team, vendors, and other regional IT resources.

The Role

• Managing IT Projects following our client’s IT Project Management processes.
• Prepare dashboard for meetings with Global IT PMO Leads.
• Aligning interests of various stakeholders with different agendas and priorities.
• Working with sourcing team and 3rd party vendors to track and manage purchase orders.
• Coordinating with the Global IT Team to manage the change management process for application/infrastructure for any APAC project cutover.
• Coordinating with other Global IT or Regional IT Teams as necessary for projects that are impacted by or have dependencies with other IT projects.
• Ensuring successful Hyper Care after project cutover.

Drive IT Project Execution

• Leading weekly status calls for key stakeholders and project team.
• Updating Project status, schedule, risks & issues.
• Discovering Risks/Issues and escalating to Regional IT PMO Lead / Senior IT Directors.
• Work with various stakeholders to mitigate Risks and resolve Issues.

Your Profile

• IT related degree or equivalent experience.
• Minimum 5 years of relevant Project Management experience.
• Strong Project Management Experience in the area of Web/eCommerce application migrations.
• Hands on Experience in completing at least 1 Full SDLC project delivery.
• Ability to work independently; highlight issues proactively and report progress regularly.
• General Technical knowledge in infrastructure such as client technologies and networking
• Good written and verbal communication skills including presentation at all level.
• Strong command of Chinese language is required to deal with Chinese counterparts and documentation.

Apply Today

Please send your resume, in WORD format only and quote reference number GO12899619, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | EA Registration no.: 1989404

Customer Care Officer (Counter)

Salary: $2200 - $2700
Location: Upper Thomson
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description: -

Counter (Primary Responsibility)

• Attend to walk-in customers, be it
  o General Enquiries
  o Repairs (First-Level Check)
  o Products(s) Viewing & Introduction
  o Showroom Sales
  o Shell Escape Redemption
• Receiving inbound and making outbound calls.
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon.
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Job Requirement: -

• Preferably two years of working experience in similar field

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Oversee the brand’s online sales and development of an excellent user experience and customer journey on the web.

Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective
Drives relationship with partners (as outlined above) to ensure synergies between the brand’s own digital activities and those of the retailers

Develops customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase

Works closely with marketing to define the consumer experience and e-merchandising

Activates the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, profit optimization)

Adapts strategy to fit with the nuances of local e-commerce markets and leverages best practices across geographies

Ensures that the brand presence and journey online is consistent with overall brand standards and strategy

Drives collaboration with technology teams and ensures continuous improvement and upgrade of the site

Scale direct to consumer online sales (only applicable for e-commerce leaders of specific divisions/brands)

Job Scope

· According to company's business strategic development plan, conduct research and planning on overseas markets, industries, competition, and segmented business. This forms the planning foundation for the company's overall strategy.

· Based on the requirements of the company's business development strategy, research market trends in specific overseas regions and areas. According to the needs of regional business development, conduct specialized market research, customer studies, and operational research, forming insightful and advisory proposals for the regional and area markets.

· To meet the needs of the company's regional and area business expansion, as well as the requirements of overseas operations managers, to carry out business development (BD) work for strategic business resources. This includes the selection, expansion, contact coordination, and maintenance of resources such as customers, products, technology, sales, and ecosystem partners, as well as the establishment and development of strategic relationships.

· In response to specific business development and operational themes as required by the General Manager, undertake relevant research, and propose solutions.

· According to the strategic management deployment of the Strategic Centre, collaborate to support the advancement of related company-level business initiatives and the implementation of company-level strategic activities.

Job Requirements

· Degree and above in business and related field, MBA is preferred.

· Over 5 years of working experience in strategic analysis, market analysis, business planning, etc.

· Experience market research and analysis planning are required. Having work experience in a management consulting company is a plus.

· Ability to establish and expand business connections, communicate with commercial resources, and undertake strategic business resource expansion in areas such as clients, products, technology, sales, and ecosystem partners for the company.

· Fluent in English and Chinese to liaise with Chinese associate.

We are a transformative digital bank with a mission to revolutionize the way money works. We create better financial products by encouraging inclusivity through simplifying processes, reducing costs, improving transparency, and embracing flexibility to empower more people with unique financial needs, on the most secure mobile banking platform. To enable this, innovation is woven into the DNA of our company. We don’t just search for the best talent, but for people who seek to challenge the status quo and are passionate about transforming the impossible into reality.

Key Responsibilities:

• Fully comprehend and harness Tonik's core capabilities and strengths for strategic international expansion.
• Identify and leverage Tonik's unique offerings to gain a competitive advantage in Philippines and new markets for expansion.
• Keep the team abreast of key regulatory changes and industry rumours, identifying potential entry opportunities in target markets.
• Actively monitor and analyse divestiture possibilities that align with Tonik's expansion goals.
• Conduct a thorough analysis for the target country:

1. Gauge potential market size through macroeconomic data and statistical analysis.
2. Assess the competitive landscape, identifying potential competitors, evaluating their strengths and weaknesses, and forecasting their strategic trajectories.
3. Monitor changes in the regulatory environment, particularly focusing on banking and financial regulations.

• Develop a comprehensive go-to-market strategy, including:

1. Define target customer personas and understand their pain points.
2. Design product parameters aligned with market needs.
3. Determine the mode of entry, whether through organic build, strategic partnerships, or investment/acquisition.

• Develop financial projections considering the market environment and the chosen go-to-market strategy.
• Identify and execute any potential M&A transactions in the Philippines and/or new markets, which includes in-depth analysis of the region, competitive landscape and 6Ps, due diligence, valuation and model and completion of negotiations and transaction process from origination to closing.
• Prepare and deliver detailed reports on market analysis, competitive landscape, regulatory changes, and financial projections for internal and external stakeholders.
• Execute market entry strategies, including acquisition of relevant licenses, investment in/acquisition of existing operating entities, or other viable means.
• Liaise with third-party service providers, such as legal and financial advisors, to facilitate the successful execution of the market entry plan.
• Ensure that all strategic planning activities align with Tonik's overall business objectives and growth targets.
• Identify areas for improvement in the strategic planning process and propose enhancements to optimize market entry strategies.
• Foster strong communication channels with internal and external stakeholders, ensuring transparency and alignment with strategic goals.
• Be adaptable to taking on any additional duties commensurate with the evolving needs of the role and the organization's strategic objectives.

Qualification and Skills:

• Bachelor’s degree in finance, Economics, Business, or a related field; understanding of banking business is a plus
• At least 5 - 6 years of experience in research, finance, consulting, or strategy development, preferably from the banking industry
• Ability to drive the process from fact-finding through strategic recommendation
• Experience working with various stakeholders and coordinating interests of relevant parties
• Excellent oral and written communication skills
• Strong proficiency in MS Office, especially Excel and Powerpoint

Trade Surveillance Analyst/Manager, Singapore

Working for this reputable financial services institution, you will apply your analytical skills and markets knowledge to monitor trading activity, investigating suspicious activity and suspected market misconduct as needed. Role is open to those with 3+ years of relevant experience, ideally in trade surveillance however those with equities operations or trading operations experience will be considered.

• Real-time trade monitoring to detect unusual trading activities, prohibited trading practices or misconducts (using SMARTS)
• Investigating suspected misconduct such as insider trading and market manipulation. Present findings/results to senior management.
• Monitor compliance with MAS SFA and SGX trading rules
• Provide input on business, technology and regulatory issues affecting trading.
• Lead initiatives to enhance the surveillance framework
• Ensure that appropriate systems and procedures are in place to ensure effective and efficient execution of surveillance.

Requirements:

• Trade surveillance experience from trading, securities dealing or brokerage.
• Experienced with SMARTS
• Knowledge of SFA and SGX trading rules, market conduct rules and regulations
• Excellent written and verbal communication skills

Salary:

• $6,500 - $8,000 per month

Apply now to find out more.

Sloane | Shorey

Sloane Shorey Consulting is a specialist recruitment agency and executive search firm covering hiring within banking and financial services. We are experts in the hiring of compliance, controls and risk management professionals across Asia Pacific.

Sloane Shorey is a Ministry of Manpower Licensed Employment Agency: EA License 20S0307

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Singapore. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

How You'll Help Us Connect the World

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications and Experience for Consideration

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• Proficiency in Korean would be an advantage to support the respective country and liaise with Korean clients.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our goal.

In FY24 we established the Sales Enablement & Operations (SE&O) Asia regional function with the objective of engineering scale and consistency across Sales Operations, Sales Enablement, Go-To-Market and to-customer Marketing.

The SE&O Asia team plays an essential role translating Microsoft’s commercial strategy, executing a regional plan and driving operational excellence through the prism of enabling consistency, agility, and accountability in Asia. We do this by enabling cross-functional insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.

Do you have passionate Business Applications product knowledge with strong capabilities to deliver programs to accelerate customer and partners sales and platform adoption?

Are you passionate about Small & Medium (SMC) Businesses in Asia? Are you an experienced individual contributor in Sales Enablement or GTM Manager? Do Are you able to translate cloud services strategy and objectives into clear, discrete, and executable plans for your market? Can you collaborate to build an integrated business plan for sales, marketing, partners, and customer engineering disciplines? Do you love to work across multiple stakeholders to ensure that we orchestrate to deliver the best customer and partner experience possible? Are you excited about landing these plans to realize revenue, growth, share and strategic market outcomes? If this kind of role excites you, read on!

Responsibilities

Key Outcomes

Go-to-Market (GTM) Strategy, Planning, and Delivery

• Drives regional rigor for the responsible Business Applications Cloud Solution Area (CSA) in definition and orchestration of the SMC strategic go-to-market plans inclusive of marketing, field, consulting, customer success, and partner functions that support the One Microsoft approach to overall business strategy and execution.
  
• Influences and impacts SMC Sales Enablement strategy at the regional level.
  
  
• Enables collaboration across relevant partners and stakeholders across the region and leverages expertise in cross-product/aggregate business metrics to drive insights and impact go-to-market strategy and delivery.
  
• Aligns and monitors cross-solution investment impact and growth opportunities across regional partner ecosystem.
  
• Builds and lands short- and long-term growth plans. In partnership with regional GTM & SMC Leadershiop.
• Facilitates and drives engagement across a complex stakeholder map to drive the product marketing growth strategy and drives impact through correction of error initiatives as required.
  
• Advises and enables functional teams in understanding and executing market strategy and customer segmentation strategy plans.
• Unblocks engineering and product roadmap challenges and leverages regular connections with regional and WW teams to drive new growth opportunities in Asian markets.
• Partners with the regional CMO to identify localisation opportunities and scale through digital marketing for fast growth opportiunties, supports marketing as required for in-country flagship events.
• Demonstrates extensive product awareness and can act as the evangelist for Sales Enablement and external events as required for the SMC customers and partners.

Business Management

• Develops and executes business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year.
• Accepts accountability for revenue, scorecard metrics, and key performance indicators (KPIs) for the business.
• Identifies strategic priorities and drives alignment across the business to enable the team/stakeholders to deliver against priorities.
• Partners with relevant senior leadership team(s) to ensure alignment with Regional goals and drive business priorities (either end to end or within the context of a business).
• Actively leads and engages with all stakeholders across the Region for OneMicrosoft orchestration.
• Participates in the rhythm of the business cadence and metrics to gather feedback and enable field performance.
• Participates in connections with MCAPS Core (e.g., Microsoft Customer & Partner Solutions) to execute strategic planning.
• Acts as a representative from the field for the responsible CSA, sharing insights back to the business on execution, performance, and trends within the Region, and anticipates changing priorities. Consolidates insights to succinctly summarize the business for senior leadership.
• Utilizes insights on key aspects of the business and rigor of execution to drive business performance in the field, and contributes to the development of programs and tools to drive sales and marketing performance within or across areas/subsidiaries.
• Drives results and impact without significant support.

Sales Enablement

• Ensures CSA Leads and field communities have the leadership and enablement needed to run the business locally.
• Activates Solution Plays through MCEM and accelerates stage progression through targeted programs and investments.
• Serves as an orchestrator between the corporate and the Region, and ensures field and corporate leadership are aligned on business results and actions to take
• Equip channels and SMC sellers with the knowledge and resources to sell.
• Strategically activates the partner ecosystem in partnership with GPS GTM (Global Partner Solutions) to enable and drive results.
• Identifies failure points and orchestrates resources to mitigate.

Qualifications

Required/Minimum Qualifications :

• 8+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience.

Additional or Preferred Qualifications:

• 8+ years experience managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.