Verisk Maplecroft’s data-driven solutions enable multinational companies to identify and manage the key political, human rights, economic, and environmental risks impacting their operations, supply chains, and investments. As part of the Verisk Analytics family, we are aligned with the world’s leading data analytics organization. Together, we aim to give our clients the insight they need to make better, data-driven decisions through unrivaled analysis and advice.

Role Purpose
This role will manage Maplecroft’s existing and growing business in Oceania and will be responsible for retaining and growing client revenue and relationships primarily in Australia, New Zealand, and Papua New Guinea.

Role Focus

The role will focus on retaining and growing clients through a variety of mechanisms, e.g. in-person, phone and web based solutions.  The successful candidate will also ultimately be expected to recognise upsell and cross selling opportunities within these accounts from both a research and consulting perspective and work with the wider Sales & Marketing team to realise these opportunities.  The position will be based in Singapore with regular quarterly travel (~15%) to Oceania.

Main Responsibilities

• Grow and maintain sales while maximising profitability of Maplecroft’s offerings by successfully managing an extensive client portfolio;
• Develop strategy to assure client retention and revenue growth;
• Taking ownership of client engagement and ensuring the client interactions are coordinated across sales and marketing, client services, research and consulting to develop more scalable engagement techniques with these clients e.g. online training and one-to-many initiatives;
• Provide feedback on established products and services to relevant internal departments;
• Recognise competitive threats and mitigate risks, as well as feeding back intelligence to the relevant research and product teams;
• Increase users and usage across the portfolio;
• Ensure all relevant entries and transactions are completed in Salesforce, including accurate pipeline management;
• Renew existing services with each client in a timely manner – ensuring all renewals are closed ahead of the renewal date;
• Identify opportunities for cross-sell of the existing Maplecroft portfolio.

• Key account planning, development and management
• Act as main link resource to client.
• Develop and maintain close relationships and communication with decision makers of client / CRM
• Advise senior management of client status, problems, and opportunities
• Quality control of all deliverables to the client
• Develop, implement, coordinate, and manage research services projects
• Develop the proposal and prepare budget/cost
• Questionnaire, interview/discussion guide design
• Analyze and evaluate results
• Develop a conclusion and solid recommendation
• Present and report on work from the proposal to the analysis stage
• Control costs/budgeting
• Ensure company processes and compliance are followed
• Responsible for the morale, productivity, and efficiency of team
• Any other tasks assigned by the Commercial Director

• Ensure smooth operation of the Front Office
• Be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as and when required and meeting up with datelines
• Identify personnel development to have trained and qualified staff to consistently maintain and increase the Hotel’s service
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with the Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels
• Be responsible for the safety and security of guests, employees, and the hotel assets

About the job

Leading, developing and managing the Recovery work in the store by working together with the other functions of the store to prevent the occurrence of unnecessary costs to assets and to give products a second chance while keeping bottom line profits and sustainability in mind.

Your assignment

• You strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• You work closely with other functions in handling damages in my store and together identify the root cause of recurring damages and take appropriate action to minimise the reoccurrence of these in future.
• You ensure the Recovery is always a safe and secure environment for visitors and co-workers and that our property is safeguarded, and you are conscious of safety at all times in our store.
• You are proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.
• You co-operate across functions to ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.

• Support and deliver business performance delivery by ensuring always on plan in each markets to win big events Mega campaigns, single digit campaigns, PrimeDay, BlackFriday, etc. Support new innovations launch, improve product mix.

• Deliver Pureplayer & Marketplace fundamentals & CASA target, by identifying gap and defining action plan by market

• Define need for channels’ differentiated assortment (incl SIOC) or exclusive eCOM portfolio and ensure perfect execution in markets

• Deliver MarketShares targets, by winning the Search and Conversion against competition, ensuring in close collaboration with Global Digital Media Team an always on integrated strategy of sufficient Media and Commercial activations

• Lead and drive the development of overall digital marketing strategy & plans for ecommerce and (future) total company (offline & online) channel in ASIA/ SEA.

• Start developing a centralized relationship with key regional customers ie Lazada, Shopee- Media + Sales to leverage partnerships at benefits of markets, driving clarity, simplicity and cost efficiency

• Develop relevant commercial, shoppers, digital & performance marketing regional playbooks Playbook with bi-annual release made of fresh updates and JDE learnings

• Work closely with the markets to share best learnings and reapply

• Insights sharing with the markets

• Identify and activate emerging customers’ platforms, ie livestream

• Identify emerging media consumption and consumer engagement trends, share learnings and recommend actions on media execute on to local markets

[What you will be working on]

Marketing

As our marketing specialist for Japan and Southeast Asia (SEA), you will work as part of the team, with EDB’s International Operations, PR manager and appointed marketing agencies, to drive and execute an integrated marketing strategy to raise awareness of Singapore and generate and nurture leads amongst the business communities in Japan and SEA.

Main responsibilities:

• Develop the GTM plan for Japan and SEA based on understanding of EDB’s business and marketing objectives, including annual planning and management of budget for the execution of marketing work plans 

• Manage the day-to-day operations and reporting of in-market marketing initiatives, including paid media campaigns, events and other ATL and BTL initiatives

• Undertake content curation, layout and production of EDB’s in-market publications and website. This includes the identification of topics of interest or trending topics among target audience, and optimisation of workflows with vendors for content production and website maintenance

• Planning and management of physical, virtual or hybrid events organised by EDB

• Identify and coordinate with key multiplier organisations (including tax consultancies, inter-governmental and trade organisations) on joint-marketing initiatives to seed our key messages and generate leads

• Manage internal and relevant external stakeholders. This includes EDB’s appointed marketing agencies on the development and execution of EDB’s marketing strategy, and servicing business enquiries from new clients by sharing relevant marketing resources

• Support product owner of Event Management System GevMe to set up platform and train new EDB users

• Depending on the candidate’s interests and experience, there are opportunities to also develop our marketing strategy and campaigns for global sectors like tech founders and other geographies.

[What we are looking for]

To meet the challenges of this role, you must have/be: 

• A university degree in any discipline

• Minimum 5 years relevant working experience. Candidates should have proven track record working in similar capacity, preferably with experience with the Japan market

• Results-oriented, with high level of initiative, drive and resourcefulness

• Fast and independent learner who can learn on-the-job and deliver quality work with limited supervision

• Strong interpersonal skills to collaborate well with different stakeholders

• Able to manage multiple projects while keeping to deadlines

• Fluent in written and spoken Japanese (at least JLPT N2 or equivalent) to effectively nuance our in-market messages

• Proficient in Microsoft Word, Excel and PowerPoint, as well as virtual communications software (including Microsoft Teams, Zoom)

• Singaporean

It would be preferred if candidate has the following:

• Strong familiarity and prior knowledge of Singapore  

• Work experience in B2B/ G2B marketing

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.

Assurity Trusted Solutions (ATS) is a wholly-owned subsidiary of the Government Technology Agency (GovTech), incorporated to operate the National Authentication Framework (NAF) and National Certification Authority (NCA). We seek to be the Source of Trust in the use of digital services and committed to improving Trust and High Assurance of digital services by providing secure and convenient identity management solutions.

We are looking for a Project Manager (Governance and Operations) to join us in our mission to improve Singapore’s competitiveness as a trusted ICT hub for citizens and businesses.

You will be working on:

• Manage funding and budget planning for projects.
• Administration of project funding and grant which includes monitoring and reviewing of project fundings.
• Lead and manage the procurement of ICT products and services, as well as management of vendor services and contracts, to ensure ICT services are delivered on time, within budget and meets business requirements.
• Manage multiple contractors (service providers) in operating and supporting multiple IT infrastructure and services so as to meet prescribed service levels.
• Maintain an IT Service Management (ITSM) framework comprising of ITIL-aligned processes (e.g. Change Management, Asset Management, Control and Release Management, Service Level Management, Incident Management, Problem Management, Request Fulfilment processes, etc.) which is used to drive operational effectiveness, efficiency and consistency environment.
• Manage all changes to the infrastructure and services to ensure that all risks and impacts associated with the changes are appropriately handled.
• Manage all IT assets and configurations of the infrastructure and services to ensure that they are all accounted for, which will facilitate effective and efficient change management and problem management activities.
• Manage projects to track the progress of the projects and see through the testing and certification of the projects
• Track the timely delivery and evaluate the correctness of the contractors’ service level performance reports, conduct reviews and analyses on the contractors’ service level performances, and trigger service improvement plans whenever there is any lapse in service levels.
• Monitor the occurrence of high priority incidents and track the timely and accurate delivery of incident reports by the contractors.
• Trigger the contractors to perform root cause analyses to eliminate underlying problems of high impact incidents and/or prevent recurrence of incidents.
• Monitor the contractors’ performance in request fulfilment to ensure that service requests are satisfactorily fulfilled according to defined success criteria and timelines.
• Facilitate collaboration among the contractors through knowledge sharing and driving process alignment.
• Assist in regular governance status review covering security compliance and project audit.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your documents, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents for the purposes of assessing your suitability for a vacancy with ATS and GovTech and contacting you for future career opportunities. You warrant that where you have disclosed personal data of third parties (e.g. next-of-kin, friends or referees) to ATS, GovTech and their service providers and agents in connection with the abovementioned purposes, you have obtained the prior consent of such third parties for ATS, GovTech and their service providers and agents to collect, use and disclose such personal data for such purposes, in accordance with any applicable laws, regulations and/or guidelines.

To succeed in this role, you will ideally have:

• At least 4 years of working experience in IT operations either in an external IT service provider organisation or internal IT department within an organisation.
• At least 2 years of working experience as a practitioner minimally in the following ITIL processes:
• Change Management
• Asset Management
• Service Level Management
• Incident Management
• Problem Management
• Request Fulfilment
• ITIL V4 certified, minimally in ITIL V4 Foundation.
• Working experience in one or more of the following will be beneficial:
• Implementing or operating under ISO 9001 and/or ISO 20000
• Defining and implementing operational processes
• Assessing service performance and process conformance
• Able to communicate effectively in English both verbally and in writing.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

Reports to
Audit & Project Manager 

Responsibilities are mainly ensuring the right level of internal control and driving process improvement within LFCS and L Beauty.

Coordinate Internal Control self-assessment and action plan implementation

• Execute and coordinate yearly LVMH Internal Control self-assessment campaign. Review supporting documents submitted by process owners, challenge declarations/ratings, and perform substantive tests to validate the accuracy of the process owners’ self-assessments.
• Identify main control gaps, formulate pragmatic, practical solutions and recommendations.
• Work with the process owners to design action plans to address the gaps identified effectively. Actively support local teams during implementation phases.
• Follow-up on the action plans and provide a clear picture of the progress and status for clear reporting and/or presenting to Management

Drive processes continuous improvement initiatives and advocate internal control good practices

• Actively participate in drafting, developing, and implementing standard operating procedures to ensure compliance with LVMH policies and local laws (if applicable), strengthen internal controls, and promote standardization of processes.
• Conduct analysis and testing of potential risk areas and provided recommendations to ensure adequate controls were in place to mitigate risks.
• Draft internal control newsletters, assist or conduct trainings/webinars on internal control-related topics and processes, or to introduce new LVMH guidelines or revisions of SOPs.

Lead internal control projects and other initiatives

• Plan and coordinate internal control projects (e.g., Business Continuity Plan, Crisis Management, Anti Money Laundering procedures, etc.). Monitor progress and prepare status reports for Management.
• Actively contribute to process continuous improvement initiatives (e.g., automation of financial processes).

Partner with stakeholders to establish sound practices and effective controls

• Review and improve business process SOPs, ensuring consistency with LVMH Internal Control standards and guidelines, and identify and propose modifications or updates, if needed.
• Provide recommendations on effective and efficient procedures and controls for new business processes.
• Perform routine checks as the independent reviewer of business processes to ensure the continuous operating effectiveness of key controls.

What's the role?

We’re looking for an experienced SEO Content Manager to join our growing SEO Content team. 

This role is a fantastic opportunity for someone who is ready for their next big challenge to fully own the performance of one of our fastest growing regions and to manage an already successful team to drive even more growth from our Asian blogs. 

You’ll join a diverse team of 45+ SEO Content specialists who produce content in 25 languages across five global offices with one simple goal: to make international finance simpler. 

You’ll lead a team of Specialists who operate locales within your region. And you’ll create, iterate and deliver a long term plan for growth. 

Your Mission:

• Own the performance and growth strategy for generating new customers for Wise in Asia
• Lead, coach and mentor two specialists (and counting!) and challenge them to reach their growth objectives for their locales
• Work with the specialists in your team to ensure locales operate profitably
• Own the hiring pipeline and strategy for your region
• Own and deliver the planning cycle for your region
• Understand our prospective customers in Asia and our varied product offering across the continent
• Own stakeholder relationships with product and the wider business for Asia
• Set realistic targets for your region and inspire and motivate your team to achieve them 
• Own the performance forecast for your region
   

This role will give you the opportunity to:

• Lead and develop others: you’ll manage two high performing existing SEO Content specialists
• Work autonomously; identifying, validating and owning what growth for our Asian blogs could look like and how we can get there
• Travel to work with our teams in Tallinn, Budapest and London as well as meet key internal stakeholders when they visit from other offices

A bit about you:

• You have hands-on experience in creating or managing the production of organic content
• You’re fluent/native in either Japanese or Simplified Chinese
• You know how to measure performance of SEO initiatives
• You have experience managing others and understand how to support people with different abilities and needs and can flex your leadership style accordingly
• You have good experience of surfacing data-driven opportunities and insights to build a solid, prioritised action plan that brings growth
• You have experience working with and communicating the impact of SEO initiatives to different business stakeholders
• You’re a strategic long-term thinker 
• You’ve contributed to optimising bigger team-wide processes to make the content machine run more efficiently

Some extra skills that would be awesome:

• Experience in creating or managing content plans in multiple languages
• Experience working with international search engines like Baidu is a plus

Job Description:

Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Front Desk operations: 

• Provide welcome and check out on the first and last day of training of the pilots

• First line assistance and support to any customers / visitors entering the premises

• Facilitate effectively pilots’ requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)

• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc

• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects

• Maintain high standards of Customer Experience at any point of time

• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

Boutique operations:

• Perform opening and closing of the Airbus Asia Training Centre Boutique shop

• Provide assistance for products sales while delivering high range experience to customers

• Support regular stock inventory and orders management following processes in place.

• Organize promotional events to increase boutique sales

• Take initiative on renew boutique products and mode of sales

• Work with marketing department for new boutique campaign

Communications and events:

• Support company events in coordination with Airbus communications and marketing teams.

• Support organisation and execution of special visits (government, VIP, etc)

• Organise and execute any relevant internal and external events.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Responsibilities:

• Define project scope, objectives, and deliverables. Develop detailed project plans, including schedules, budgets, and resource allocation.
• Lead cross-functional project teams, ensuring alignment with project goals and milestones.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
• Identify project risks and develop mitigation strategies to minimize project disruptions.
• Ensure that project deliverables meet quality standards and client requirements.
• Monitor project budgets and financial performance, making necessary adjustments to stay within budget.
• Track project schedules and timelines, identifying and addressing any deviations.
• Manage project scope changes, ensuring that changes are documented, approved, and integrated into the project plan.
• Proactively identify and resolve project issues to keep projects on track.
• Build and maintain strong client relationships, serving as the primary point of contact for project-related matters.
• Prepare and deliver regular project status reports to clients and senior management.
• Maintain project documentation, including project plans, status reports, and meeting minutes.

Requirement:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Proven experience as an IT Project Manager (minimum 3-5 years) in a consulting or professional services environment.
• Strong understanding of project management methodologies, tools, and best practices.
• PMP, PRINCE2, or other relevant project management certifications are a plus.
• HCC or GCC Cloud experience is a added advantage.
• Excellent leadership and team management skills.
• Experience in managing multiple IT projects simultaneously.
• Client-focused approach with a commitment to delivering exceptional service.
• Adept at working in a fast-paced, dynamic consulting environment.
• Proficiency in project management software and tools.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The role

In the role of Singapore Marketing Manager, you are responsible for developing, executing and optimizing marketing plans that deliver pipeline and revenue for the enterprise business. This role will be an integral part of the Asia Field Marketing team and will partner closely with field sales, marketing, and regional teams including campaign, content, and digital marketing teams.

You are an experienced, hands-on marketing leader who has a growth mindset and boundless energy, ideas and a passion to drive results in a fast pace & dynamic environment. You are self-motivated & always striving to raise the bar.

What you’ll do

We need a Marketing Manager who will drive the following areas:

Planning:

· Build & align annual and quarterly plans (and optimize in quarter) to deliver Marketing Bookings & Marketing Pipeline goals with a focus on return on investment.

· Partner with Sales Leadership & Account Executives to build detailed territory plans that will successfully deliver Customer outcomes.

· Build & own the quarterly execution project plan to deliver high quality, unique customer experiences and programs through-out the quarter.

Campaigns:

• · Partner with field & regional marketing teams to design & deliver amazing experiences that deliver measurable results for our customers.
• · Work closely with sales to drive customer participation in events and programs while ensuring strong follow-up to deliver campaign objectives.
• · Project manage the end-to-end deliver of key local programs including elements of briefing, segmentation, content, reporting and analysis.
• · Coordinate a wide mix of marketing tactics including events (virtual, in person, 3rd party, executive), Digital (email, social, search, content syndication, advertising) and sales enablement.
• · Partner with APAC campaign team to create, localize and translate key content to engage key personas.

Results:

• · Responsible for delivering results on each program including the insights, analysis, reporting & communication of campaign results to the broader team.
• · Run & optimise the demand funnel ensuring optimized lead flow from top of funnel to mid funnel with BDRs for follow-up & nurture to bottom of funnel through sales progression programs.
• · Introduce innovative new marketing approaches, processes, and optimization techniques to better connect with customers in meaningful ways.

What you need to succeed

• · 10+ years’ experience in Marketing B2B software or technology, preferably in Enterprise segment & experience selling to Global Multi-National Corporations (MNC).
• · Strong Written & verbal communication skills
• · Relevant University degree – e.g. Business, Commerce, Marketing.
• · Strong strategic agility to understand market & adapt strategies to deliver success.
• · Outstanding leadership, interpersonal communication and collaboration - experience working across matrix organizations.
• · Customer facing presenting skills to present Adobe, Solution & Customer stories.
• · Proven success in delivering best of breed marketing strategies including ABM, Digital, Webinar, Events, PR/Comms.
• · Exceptional ability to project manage, multi-task, delegate and prioritize work to deliver growth goals. Ability to thrive in a fast-paced and constantly evolving environment.
• · Strong numeric skill set, able to analyse data, understand trends & measure success of programs in order to optimise results.
• · Resourcefulness and ability to anticipate issues and work through them in a collaborative and proactive way.
• · Attention to detail and laser focused follow through on all programs.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

[What you will be working on]

• You will be responsible to develop and implement Ecosystem Integration for the mosque sector:
• Integrate processes between mosques, program centres and other entities serving the mosques from Muis HQ, other Muis units, Muis group entities and other agencies.
• Establish effective communication system framework covering crisis management, board communication and reporting.
• Oversee the development of the services integration plan for the mosque sector and establish an effective monitoring system.

[What we are looking for]

• Relevant tertiary qualifications in Economics, Project Management, Engineering, Systems Development or related field
• Good understanding resource management & enterprise resource planning
• Good analytical ability and possess strong problem-solving skills to identify solutions and best practices for stakeholders and make sound recommendations
• Good negotiation, influencing and stakeholder engagement skills

Successful candidate will be appointed on contract basis.

In general, applicants can expect to hear from us within 4 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 6 weeks of the close of the application window.

If you are facing issues submitting your application, please contact us at careers@muis.gov.sg for assistance.

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 6am), and up to 2 weekend shifts per month
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be flexible working during business hours but sometimes covering an evening, public holiday, or weekend shift 
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

We’re looking for a new Customer Support Regional Lead to lead our APAC Business Customer Support teams!

Your Mission:

Your mission is to lead our Business support teams. As the Regional Lead of CS Operations for APAC, you’ll report directly to the Global Head of Business Customer Support and lead our regional teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.

You’ll also join the senior leadership team in Singapore and work to build an exceptional work environment in our regional offices. You'll lead a team that supports any of our global customer base that needs help from our APAC based team while also working closely with our product teams to ensure that the customers in our APAC markets receive world class support. Are you ready?

What you get to do in this role:

The Partner Development Executive manages ServiceNow relationships with our Partner Ecosystem across the APAC Region. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
• Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
• Coach partners both remotely and face-to-face
• Communicate partner programs' requirements and benefits across the ecosystem
• Provide daily management of partner ecosystem
• Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
• Conduct quarterly and bi-annual business reviews
• Develop partner business case and program roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Implement remediation plans
• Manage partner portal and other systems
• Work towards partner revenue goals through teaming and subcontracting
• Participate in marketing events
• Approximately 10% travel

BNB Chain is looking for a dynamic Public Relations and Communications Manager to join our team. This is a full-time remote APAC-based position reporting to the Global Marketing function. This individual who fills the position will be pivotal in increasing public awareness of BNB Chain, enhancing our company image, and managing communications effectively during crises. The ideal candidate will have a proven track record in public relations, media relations, and communications within the technology or blockchain sector, specifically within the APAC region and mainland China.

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

Responsibilities

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

About the job

We want to fill this position with a strong contributor to the HR Services Function, working closely with the Centre of Expertise functions (COEs) and HR Business Partner team to ensure that HR strategies are translated into action in the most effective and efficient way leading to operational excellence.

Your assignment

In ensuring a consistent approach across Ikano Retail, you are required to develop policies, framework, guidelines based on the overarching people strategy. You will lead and support the annual engagement & various people cycle activities and establish Standard Operating Procedures (SOPs) that will ensure efficient and effective service delivery.

You are to further recommend on market best practises regarding HR employment and employees’ life cycle, keeping in mind continuous improvement, effective solutions that are sustainable in the way forward. To support process improvement, you will work closely with the HRIS team in proposing digitalise/digitize solutions that supports the overall business direction.

The role holder is responsible for the delivery and operation of the regulatory framework for Currencycloud’s APAC business, ensuring that the company observes all relevant local and international Regulatory requirements, as well as ensuring the business is well positioned to onboard and transact with APAC customers in target segments.

The role holder is part of the compliance team for the APAC region, working alongside the APAC Compliance Director. While the Compliance Director is responsible for the delivery and operation of the Compliance framework for Currencycloud’s APAC business, ensuring that the company observes all relevant local and international Anti-money-laundering, Financial Crime and Transaction Monitoring requirements, the focus for the APAC Senior Manager - Regulatory is to own and manage all matters relating to Currencycloud’s status as a company regulated to provide financial services in a number of jurisdictions within the APAC region. As well as this, alongside the APAC Compliance Director, the APAC Senior Manager – Regulatory will ensure the business is well positioned to onboard and transact with APAC customers in target segments from a regulatory perspective.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We’re looking for an experienced Treasury Manager to join our Treasury team in Singapore. This role is a unique growth opportunity in our Treasury within our newly created Markets team, with the ability to have a direct impact on Wise's mission → Money without Borders.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help us manage our risks in real time, and help us keep lowering our prices

Our Markets team manages the risk on our GBP 105bn+ FX book and our GBP 11bn of customer assets.

Here’s how you’ll be contributing to the Treasury team

• Using your experience managing dealing activities, you will help us manage group wide FX risks and manage liquidity trades to ensure we have money where our customers need it.
• Own the local execution relationships with our panel of international banks and counterparties, ensuring we are negotiating on price, and optimising for both price and broader relationship whenever we trade
• Taking ownership and propose updates and upgrades to our dealing approach, policies, controls and systems
• Be an experienced leader adept at training and building high performance teams
• Be part of the team rolling out new currencies and products, ensuring Treasury can manage the risk efficiently in time for new launches
• Build and deliver reporting on dealing activities and monthly improvements as the role evolves
• Bringing your external markets knowledge and experience to our teams to ensure we can keep growing at scale
• Within our Markets area we also manage our cash and asset book of GBP10bn+, this role will work closely with this team
• Working directly with our product team to automate risk management and funding strategies once proven

This role will give you the opportunity to: 

• Choose your path to impact - we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
• Be part of a rapidly growing team, in an expanding business, giving opportunities to expand the role as you grow
• Be flexible in how you work, we understand everyone needs a little something different so we’ll do our best to make it happen
• You’ll have the opportunity to travel and work with our teams globally
• Grow as a leader – with our rapid growth, this role will need to be a source of markets expertise across our entire business

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.