1. Work with our Success Network Leader to support sales targets for Customer Outcomes
2. Work with our Program Governance and ACE Leaders on key initiatives to support the Success Network ecosystem build
3. Management and communications plan to support new Partner Program Requirements
4. Management of executive calendars and executive briefing documents
5. Support of partner marketing and communications activities
6. Operational activities including biweekly reporting, QBRs, and All Hands meetings by coordinating the reporting across the team, supporting slideware creation, and coordinating guest speakers

The Opportunity

We, at Flywire, are seeking a Client Success Manager, Travel who will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.

• Building and maintaining strong relationships and communication within key business client accounts
• Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms through a quarterly/bi-annual business review
• Working with existing business team to build out standard methodologies for client on-boarding
• Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy.
• Provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilized throughout project
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the Turner & Townsend internal database
• To ensure prompt client invoicing and utilising of internal accounting systems in order to monitor a project’s financial status

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Reporting to the Marine Division Manager, you will be responsible for formulating and executing a sales strategy for the designated area of responsibility of Alfa Laval Products and Services in accordance with the assigned targets and local sales company/divisional strategy and targets.

You will also be responsible for leading, developing, and executing high-performing sales in line with the Alfa Laval culture. Inspire, support, and lead the local and regional sales team in charge of capital sales.

To be able to do value based selling in depth technical knowledge of applications and marine environment will be essential.

Key tasks:

• Define the business strategy and plan for assigned areas of responsibility according to division strategy, actions, and targets.
• Develop the business by driving relevant sales and business development activities to get customer loyalty and satisfaction using market analysis, pricing strategies, visits, and Seminars.
• Forecast sales figures and monitor progress against objectives and financial targets to identify problem areas to improve performance.
• Work proactively with structured sales and business development strategies to optimize the sales efficiency of the team.
• Lead the sales team, setting the direction and ensuring that they are performing according to the plan and the sales processes, with a special focus on lead to opportunity and opportunity to quote sub-processes.
• Develop, motivate, and coach direct reports to secure the development of relevant sales and product/application competencies.
• Take direct sales responsibility for assigned regions such as Indonesia, Malaysia, Thailand and the Philippines.

What you know?

• Bachelor’s degree from a recognized university in Mechanical or Marine Engineering or related.
• Minimum 5 years of experience in developing & managing marine new shipbuilding sales and at least 5 years of experience in technical sales of products & services in Marine industry.
• Well-versed with the development and execution of sales strategies and has also demonstrated a proven track record of over-achievement in your current or previous work capacity.
• Strong with data analytics, using offline and online channels to grow sales. 
• Proactive, service-minded, strong in customer care, and can take quick actions.
• Self-motivated team player with a strong customer focus. You should have the courage to take new initiatives and drive the implementation.
• Additionally, to be successful in this role, knowledge of relevant products e.g. separators, heat exchangers, freshwater generators, boilers, and/or inert gas systems is preferred.

What is in it for you?

• You get access to an international, open, and friendly environment where we help each other to develop and create values for our customers, people, and planet.
• You work in a company that values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.

Responsibilities:

• Sales and marketing of materials for Semiconductor- and Electronics related manufacturers.
• Conduct market survey and analysis of Southeast Asian market.
• Prepare monthly sales reports (actual, forecast, budget) for reporting to the head office.
• Collect statistics data, import, export and other data.
• Prepare monthly reports, presentation materials.
• Willingness to travel (Southeast Asia region).

Requirements:

• Min. Diploma or Degree in Business or related fields.
• More than 10 years’ experience in B2B sales and marketing.
• Experience in the semiconductor or electronics industry will be an added advantage.
• Knowledge of Southeast Asian market.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills to build and maintain relationships with customers and business associates.
• Highly sales driven and motivated.
• Working experience or familiarity in Japanese multinational companies will be an added advantage.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23909

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024

​Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).

Customer Care Officer (Shift hours/ Location Raffles Place)

Job Responsibilities

· Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.

· Key Roles & Responsibilities

· Provide quality customer service to customers either by telephone or electronically

· Respond and follow up promptly to customer enquiries

· Handle and resolve complex cases to ensure customer satisfaction

· Handle customer service hotline and provide first level of support.

· Obtain and evaluate all relevant information to handle enquiries and complaints

· Follow Standard Operating Procedures closely.

· Work as a team and ensure that the contact centre service level is met.

· Any other tasks assigned.

Job Requirements:

· Candidate must possess minimum 'N' levels

· Customer-oriented with good interpersonal and communication skills

· Highly adaptable to a fast-paced and dynamic environment

· Pleasant disposition and personality

· A team player

· Candidates with experience in customer service or contact centre will have an added advantage

· Fresh graduates with a passion in customer service are welcome to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

Details of the Division and Team:

About Treasury:

Treasury is part of the Finance division with the Group Treasurer reporting to the Group CFO. The function is responsible for the sourcing, management and optimisation of liquidity and capital to deliver high-value risk management decisions. This is underpinned by a best-in-class risk framework that enables Treasury to identify the Bank’s resource demands, set incentives by allocating resource costs to businesses and manage to evolving regulation.

Treasury’s mandate, which encompasses the Bank’s funding strategy, Asset and Liability management (ALM) and management of liquidity reserves, supports businesses in delivering on their strategic targets at global and local level. Treasury manages the optimization of all financial resources to implement the group’s strategic objective and maximize long-term return on shareholders’ equity. The Group Treasurer is based in London and the Treasury function operates across the globe with major hubs in Frankfurt, London, Singapore and New York.

Summary:

The successful candidate will be an experienced, independent and self-motivated contributor to the global Liquidity Management team in Treasury. As the person will lead various efforts in the overall liquidity management in APAC, the role demands a high level of commercial awareness, technical risk expertise and the ability to build relationships and manage a wide variety of stakeholders, including Business Heads, Liquidity Risk Management, Finance Reporting teams, and other Treasury Balance Sheet Management teams.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

Based in Singapore, the candidate will be responsible for:

• Analyzing and identifying shortfalls or weaknesses in Bank’s internal liquidity and funding frameworks
• Contributing ideas and making proposals for further enhancement internal liquidity models and frameworks
• Working closely with peers in the other major Treasury hubs to ensure consistency of model development and sharing of best practices and ideas
• Lead various efforts in the overall liquidity stress test methodology implementation in APAC, balancing between the global & local requirement.
• Optimize and steer the liquidity requirement across all APAC locations based on various constraints.
• Implement global projects in APAC
• Drive innovation process to automate processes and enhance data analysis capability

Benefits:

The candidate will experience:

• Diversified job content with exposure to senior management and multiple business lines (investment and commercial banking)
• Small team of well-trained professionals with a flat hierarchy, having close interaction across many business and infrastructure functions
• Insight into state-of-the art capital and liquidity risk management techniques
• Market-oriented and performance-based compensation package

Your skills and experience:

The candidate should have:

• 5+ years of relevant experience in Treasury or balance sheet or asset & liability management (or equivalent track record) within the Business Division
• Experience in leading implementations of liquidity framework (Pillar 1 and 2) or models involving multiple dependencies and stakeholder groups
• Data analysis background and programming knowledge
• Good understanding of various business products and their liquidity implication
• Experience in building relationships with business and infrastructure managers
• Excellent communication, presentation and problem-solving skills
• A history of taking initiative, being pro-active and ability to work independently
• Bachelors or equivalent degree in a relevant financial discipline

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Our client understands the value of sounds. They are in the business of developing solutions that will enhance the auditory quality of their products for their users. Now, you can hear every sound clearly and comfortably.

They are looking for a Customer Service Executive to join their expanding business on a one-year contract. You will be responsible for export order management of all product groups as well as orders for the Japanese market. As such, the successful applicant should be proficient in Japanese. This dynamic role will see you working closely with the regional sales directors, sales representatives, global supply chain team and Finance. If you are a meticulous person who enjoys being the voice of the Company and are committed to providing excellent customer service, we would love to speak with you.

Responsibilities

Sales and Trial Order entry

• Receive customer purchase orders via email or EDI
• Sales order entry
• Liaison with customers and sales team on stock availability and ship-dates
• Backorder management to ensure partial shipment consolidation for customers
• Perform end-of-day checks and follow up to ensure that all orders and transactions are in the correct status by the end of each working day
• Review and verify import tax and duties invoices from local customs broker

Returns and credit handling

• Process warranty claims received from partners and global support team according to policy
• Process credit claims according to policy and sales director approval

Logistics

• Liaise with the overseas warehouse partners on order handling and exceptions
• Liaise with local Japan and overseas freight forwarders on deliveries and returns, including cross border shipments, per incoterm

Requirements

• Business level Japanese proficiency (mandatory)
• Minimum 3 years of relevant customer service experience
• Good working knowledge of inventory availability, out of stock situations and backorder management
• Working knowledge of incoterms and export shipping documentation
• Experience working with external freight forwarders and overseas customs brokers
• In-depth knowledge of commercial tools, such as ERP systems and OTC processes
• Ability to work independently and be self-motivated
• Proficient in Microsoft Office skills – Excel, Word and PowerPoint
• Good working knowledge of SOX compliance and procedures
• Excellent communication skills
• Excellent phone manners and high level of service and customer orientation
• Ability to work well under pressure and tight timelines

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License No.: 11C3242.

Reg No.: R1103318

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Mon to Fri
• Working location: Pandan Loop (Will move to Pasi Pajang March 2024)
• Salary: up to $5,500

Duties and Responsibilities:

• Manage full spectrum of HR functions, including Recruitment & Selection, Payroll, Benefits administrations, Performance Management, Training, HRIS and Employee Relations for Operations division.

• Assist in the development of policies, strategies and streamlining of internal procedures and processes that align with business objectives and development.

• Partnering with relevant stakeholders and department managers to provides professional support/guidance on all aspects of HR matters.

• Manage and work with HR team members to develop and maintain a holistic and strong HR system.

• Work closely with operations team on manpower requirements to ensure timely deployment of resources in support of outlet operations.

• Involve in reviewing, benchmarking, and enhancing compensation and benefits policies to establish competitive wage system with compliance to legal requirements.

• Proactively provide accurate and timely reporting on HR data to assist operations team decisions that related to manpower planning and budgeting.

• Responsible for group medical insurance and business insurance claims process, yearly review and renewal.

• Collaborate and provide support and guidance for counselling to managers and employees on employee relations issues.

• Responsible for government related funding and grants.

• Plan and implementation of HR related initiatives and projects.

• And other ad-hoc duties as assigned.

Requirement:

• Minimum Bachelor’s degree in Human Resource Management or related field.

• At least 3-5 years of experience in similar role, and must have experience in leading a small team.

• Candidate with exposure in Food & Beverage (F&B) industry will be an added advantage

• Knowledge of Singapore Employment Act and other HR practices is a must for the position.

• Good leadership skill with positive mindset, self-driven and can work under fast pace environment.

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

DESCRIPTION:

* Manages the operation of information system equipment.

* Oversee data backup and system security operations

* Manage installations, upgrades and configurations of hardware and software.

* Assess system performance and recommend improvements.

* Ensure data is handled, transferred or processed according to legal & company guidelines.

* Control costs and budgets regarding IT systems

* Manage contracts with vendors and software licenses.

* Develop IT policies and practices.

REQUIREMENTS:

* Proven experience as Computer Operations Manager.

* Experience with system installation, configuration and analysis.

* Leadership and organizational skills

* Ability to manage multiple projects

* Outstanding communication skill

* Problem solving aptitude

* Degree and Master Degree in Compter Science, IT Field.

Are you a strategically minded Operations Manager with extensive experience in the world of payments looking for their next challenge?

Thredd is looking for a Senior Operations Manager to join us here in our Singapore office.

In this pivotal role, you will spearhead the assurance of top-tier customer service for all clientele within the APAC region once they are seamlessly integrated into the platform. Your responsibilities will encompass engaging directly with customers in the APAC locale, adeptly resolving inquiries, and serving as the operational escalation point for the region.

Thredd is the trusted next-gen payments processing partner for innovators looking to modernise the way consumers and businesses pay for goods, services, and move money worldwide. So, a deep understanding of the payments ecosystem is key for this role.

This role is integral to the success of the Operations team. Your focus will be on delivering service excellence, all the while maintaining a keen eye on operational efficiency and fostering strategic growth initiatives. Join a team where professionalism meets operational prowess, and where your commitment to exceptional service will play a critical role in our ongoing success within the dynamic APAC market.

If this sounds like an exciting opportunity, apply today and help us weave payments magic!

What you’ll do

· Manage stakeholder relationships within the APAC region, building trust and confidence among customers and internal teams

· Serve as the primary liaison and subject matter expert for all operational and implementational support related to the technology platform within the APAC region, ensuring seamless integration and functionality for all stakeholders. This will include:

· Proactive identification and resolution of customer impacting issues

· Single point of accountability providing end to end ownership to drive successful and timely customer focussed outcomes

· Having a detailed understanding of the customer’s business with Thredd (products, customer journeys, volumes) and needs

· Spearhead the development and execution of robust operational strategies to support and optimize the technology platform, working closely with cross-functional teams to address technical challenges and enhance overall system performance.

· Ensuring the Customer Care global standards and processes are followed when delivering support and service to customers

· Mentoring and developing the Customer Care team supporting APAC customers, delivering continuous improvement and paths to resolution

· Being an escalation point or thought partner in the resolution of issues

· Working with external and internal stakeholders to ensure expectations are being managed

· Understanding, following and adhering to defined incident management procedures and communication plans. Contributing to continuous improvement of Thredd’s Incident Management process

· Appropriate escalation of issues, providing clear and factual information, communicating with the necessary teams

· Drive regional operational initiatives focused on enhancing efficiency, self-reliance, and sustainability

· Collaborate closely with other departments such as Technology and Product to align technology platforms with operational needs, ensuring seamless integration and efficiency

What you’ll need

· Experience in Payments processor

· Experience in an Operational Leadership role

· Experience in managing a Service Operations function

· Experience in overseeing, monitoring and supporting a 24/7/365 production environment

· Experience working in a high-octane environment where client service has a direct impact on the bottom line

· Knowledge of the payments ecosystem

· Understanding of platform timeouts

· Experience in managing a Service Operations function

· Experience in overseeing, monitoring and supporting a 24/7/365 production environment

· End to end payments industry knowledge

· Excellent verbal and written communication skills

· Able to think and execute strategically

· Ability to perform well both within a geographically disparate team and autonomously

· Ability to adapt and pivot to demands/change

· Highly motivated individual who can work independently, under pressure and proactively in a fast paced, stretching environment

· Ability to multi-task and prioritise with a strong sense of urgency and efficiency in completing deliverables

· Creative problem resolution, adept at multi-tasking

· Partner effectively with technical and non-technical colleagues and client contacts at all levels

· Experience utilising systems like JIRA, Confluence, SharePoint

A bit about us….

We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for

the world’s leading FinTechs, digital banks, and embedded finance providers. Thredd is certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

Other

This role is a hybrid role with 50% of the time in the Singapore office.

Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.

Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.

Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to [email protected] for consideration.

Job Description & Requirements

Expericence BEAUTY MANAGER

Ascertain needs of customers and greet them pleasantly.

Perform business operations such as maintenance of cash registers, cash drawers and deposits and separation of vouchers, coupons and slips.

Learn and maintain sales and promotion practices and policies on refund, payment and security.

Arrive at purchase and sales figures and process payments.

Ascertain customer’s beauty needs and make appropriate suggestions and demonstration.

Hands On & Experience for Eyebrow/Upper Lips..Etc Threading.

Maintain personal beauty and grooming standards and upkeep customer satisfaction.

Communicate to customers on store’s beauty promotions.

Maintain standards of beauty room and offer beauty treatments to customers with alacrity.

Ensure existing stocks are displayed in the front row to new stocks regularly.

Ensure excellent housekeeping standards.

Ensure regular and timely replenishment of stocks and maintain optimal levels by informing the store manager.

Ensure timely completion of beauty store and office operations in accordance with manager’s request.

Maintain team’s delivery of business plans and sales elements for the assigned areas.

Plan and execute new product launch and promotion.

Responsibilities

· Supervise and handle general office administrative tasks to ensure smooth day-to-day operations.

· Lead a small team, efficiently delegate tasks, and cultivate a productive work environment.

· Manage office supplies, equipment, and upkeep of office condition and layout.

· Collaborate with IT, finance, and other departments to support office operations and projects, improving overall functionality.

· Assist the programme coordinators in timetabling.

· Assist the practicum coordinators with practicum workload.

· Manage staff training and associated development.

· Assist the Head with drafting various reports.

· Create and implement administrative policies and procedures to enhance operational efficiency.

· Control office expenditures, handle budgeting, and maintain financial record-keeping.

· Establish and maintain online office administrative and workflow platforms for optimal efficiency.

· Support the Head with developing research and scholarly initiatives.

· Perform other duties as determined by the Head.

Requirements

· A Bachelor’s Degree.

· At least Five years administrative and two years of administrative Manager experience, preferably in an educational institution.

· Strong verbal and written communication skills.

· Proficient in Microsoft Office Applications.

· Committed and with a positive learning attitude.

· Ability to multi-task and work within tight timelines.

Key Responsibilities:

1. Operational Management:Oversee the daily operations of multiple food and beverage outlets within the assigned cluster. Implement and enforce standard operating procedures to ensure consistency in service, quality, and cleanliness. Monitor inventory levels, order supplies, and manage stock to minimize wastage and optimize costs.
   
2. Financial Management:Develop and manage budgets for each outlet, ensuring financial targets are met.
   Analyze financial reports and implement strategies to improve profitability.
   Implement cost control measures to optimize operational expenses.
   
3. Team Leadership:Recruit, train, and supervise outlet managers and staff.
   Foster a positive work environment, encouraging teamwork and customer-centric attitudes.
   Conduct performance reviews and provide coaching to enhance employee productivity.
   
4. Customer Satisfaction:Ensure high levels of customer satisfaction by maintaining service standards and addressing customer feedback.
   Implement initiatives to enhance the overall customer experience across all outlets.
   
5. Marketing and Sales:Collaborate with the marketing team to develop and execute promotional activities.
   Monitor sales performance and strategize to achieve revenue targets.
   Identify opportunities for market expansion and growth.
   
6. Compliance and Quality Assurance:Ensure compliance with health and safety regulations, food safety standards, and licensing requirements.
   Conduct regular audits to maintain quality standards and consistency across outlets.
   
7. Reporting and Communication:Provide regular reports to senior management on key performance metrics and operational updates.
   Communicate effectively with various stakeholders, including staff, vendors, and corporate leadership.

Qualifications:

• Preferably with 5 years’ F&B or retail experience
• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Possess good management and strong leadership qualities
• Eager to learn and able to acquire new knowledge and skills quickly
• Good interpersonal skills
• Strong sense of customer service
• Quick thinker with ability to solve problems and make effective decisions
• Ability to work under pressure in a fast-paced working environment
• Knowledge of industry trends, market dynamics, and customer preferences

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Scope:

• Ensuring daily operations run smoothly
• Collection of payment at designated counter
• Handle queries and provide good customer service
• Assist in topping up / collection of payments
• Other adhoc duties as assigned

Job Requirements:

• GCE O level with minimum 1 year of customer service experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holidays

Other Information:

• Training & Uniform provided
• Transport allowance given

Interested applicants, please email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494

EA Personnel No: R21102746

EA Personnel Name: Jasmine Tay

OVERVIEW

As a Manager Solutions ( Presales ) Enablement Business Partner (EBP) for Salesforce field enablement, you will be responsible for establishing close business working relationship with the key solutions management stakeholders in ASEAN. You will also work closely with your region’s sales enablement business partner to align the enablement to the business goals and objectives.

By developing an agreed enablement plan with your stakeholders, you will drive various enablement program and activities by providing the parameter and intake ( including budgetary requirements ) to the APAC Sales Enablement Delivery team. As EBP, you will ensure that enablement provides an impact to achieve the prioritised business outcomes and goals as provided by the leadership teams. You are responsible for keeping progress and determine the key success criteria and how it may be tracked or measured in agreement with the stakeholders. The role will utilise your collaboration skills in ensuring that the success is driven by team effort with input from the various parts of the business.

The ideal candidate has a track record of managing medium to large projects, working in cross-functional project teams, documenting strong communication, and demonstrating organizational management.

PRIMARY RESPONSIBILITIES

• Partner with Solutions (Presales)and Specialists leaders to determine their requirements and facilitate enablement programs that will drive the business impact.
• Provide assessment and productivity metrics on competencies and skill gaps in up-levelling various capabilities in architectural, solutions/industry technical and professional skills.
• Develop an OU ( Operating Unit ) Solutions enablement plan ( quarterly ) for assignments ( programs or training ) for execution to the different Solutions roles that will align to their current skills to be more effective in customer engagements. This is also to be aligned with the OU’s sales enablement plan that maps to the OU’s priorities and strategies.
• Provide enablement collaboration to align Solutions enablement with Customer 360 Sales methodology across the delivery stages and have joint cross-functional enablement to encourage greater teamwork.
• Provide OU enablement plan that will land the global enablement initiatives in the region.
• Manage the regional calendar of Solutions Enablement events, on-demand modules and quarterly assignments to the learners.
• Collaborate with other enablement peers to increase synergies and develop best practices that will help provide more efficient and effective enablement results.
• Develop and implement field Solutions enablement strategy for certification and competencies - for example: Practitioner/Blackbelt, Peer Certifications, Salesforce and other industry certifications.
• Be the subject matter expert and act as trusted advisor to the SE leaders for their teams’s enablement.

PROFESSIONAL EXPERIENCE/SKILLS PREFERRED

• Experience in L&D, training, solutions pre-sales, sales process design or sales enablement
• Strong, detailed knowledge of software sales cycles, pre-sales, lead qualification, sales process, and coaching.
• Strong ability to represent concepts, as well as summarise and communicate complex ideas into curriculum with a sense of how sales professionals think, operate and absorb training.
• Get it done attitude with a strong sense of team spirit.
• Excellent attention to detail, oral, written and presentation skills, confident communicator with a flair for storytelling.
• Strategic thinker that can see the big picture, innovate and adapt to constant change.
• Knowledge of Salesforce product portfolio, sales process with keen understanding of product messaging and positioning in addition to overall industry knowledge is a must.
• Great interpersonal skills that span across various cultures and professional backgrounds. Ability to connect the dots organisationally, network effortlessly and influence various roles, levels and profiles to drive collaboration and program excellence.

Responsibilities

• In charge of administering a variety of corporate secretarial activities for the listed corporation and its subsidiaries in Singapore.
• Schedule quarterly board meetings, prepare minutes, and advise board members.
• Annual General Meeting are needed to convene and serve which produces agendas and records proceedings.
• In charge of the group's statutory records to regularly updated and maintained.
• Operates an online board portal for meeting administration and director training.
• Maintaining group secretary profile with the Accounting and Corporate Regulatory Authority and executes BizFile+ lodgements.
• Collaborate with other parties to create Annual Reports and Sustainability Reports. Manage the corporate website of the company.

Requirements

• Bachelor in Corporate Secretarial or Legal Studies or equivalent
• With qualification in Institute of Chartered Secretaries and Administrators (ICSA)
• Experience in SGX Listing Rules and Singapore Companies Act 1967
• At least 6 - 8 years of corporate secretarial experience, preferably with SGX listed company background

Good written and communications skills.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About Foodsta Kitchens

Headquartered in Singapore, Foodsta Kitchens is a digital first restaurant company with operations in Singapore and India. Foodsta owns and operates 5 fast casual brands in Singapore – Artisan Boulangerie Co.(ABC), Alt. Pizza, Green Monster, Chi Ji and Fat Mario. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Job Responsibilities:

Operations

• Responsible for overseeing people, processes, and day to day operations to ensure that store performs in line with business KPI
• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses
• Analyse store performance to align with business KPIs
• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
• Serve as a role model to demonstrate excellent behaviour to lead the whole team
• Execute any other duties as requested by immediate superiors

Requirements:

• At least 2-3 years of working experience in F&B
• Comfortable with Microsoft excel, word and Power point
• Pleasant personality and results driven attitude
• Good customer service and interpersonal skills
• Proactive and able to take initiative
• Ability to work in fast paced environment

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

JOB MISSION:

The IT Manager - Corporate Solutions is the local representative of regional Technology & Digital Services (T&DS) Corporate Solutions team for the assigned markets and will partner with key business stakeholders from HR, Finance, Supply Chain, Legal and Sustainability departments.

This role will partner with regional T&DS team to refine the Corporate Solutions roadmap for the relevant markets and ensure local needs/constraints are considered. She/He will work closely with business stakeholders and regional counterparts to identify areas for improvements and possible solutions.

The IT Manager - Corporate Solutions will be responsible for supporting the roll out of regional applications and will lead local Proof of Concept or local application implementation whenever relevant (local legal/compliance requirements for example). This position will also support the change management related to the new projects/functions. The role will also be responsible to complement and locally advocate the support operating model for regional and global Corporate Solution systems.

This role will be responsible for managing needs, budgets, resources, and schedules while aligning business priorities with internal and external teams.

KEY RESPONSIBILITIES:

Business Partnering

• Work with business and management to identify new process improvement opportunities.
• Drive alignments with market corporate functions, regional tech counterparts
• Maintain visibility of regional roadmaps
• Partner with regional teams on timelines, effort, and budget of rollouts
• Partner with local business to ensure that use cases and market requirements are adequately captured.
• Encourage/ evangelise the need for local business to connect/ build a relationship with their regional counterparts, and ensure local business are aware of their role in regional/ global projects.
• Be local point of contact for regional and global counterparts regarding Corporate Solutions domain related.

Project Management and Change Management

• Collaborate with key stakeholders to ensure expectations are in line with project goals and meet business objectives.
• Hands-on participation in SIT and UAT test case development and verification with stakeholders
• Track the project's progress against the project plan and collectively adjust the project plan to ensure effective completion based on defined project success measures.
• Co-lead corporate solutions initiatives with business teams: reporting to stakeholders, sponsors, IT management and market leadership on the status of the project.
• Drive issue resolution through issue and risk management. Escalate issues to the decision-making body as appropriate.
• Ensure ongoing support model for market systems is aligned as part of projects.
• Provide local insight and manage the execution of projects, ensure the quality of delivery. Support business teams in the change management for the corporate solutions initiatives.

Support Process Optimization in Business

• Undertake audit of current business processes technology landscape. With focus on local or localized back of house processes and systems.
• Align with regional teams on any projects on horizon that can meet needs
• Where local tactical initiative is required develop proposals with business teams and Head of TDS on initiatives to improve efficiencies of organization where the right technology can be deployed.
• Lead implementation of tactical projects where approved Vendor & Budgetary Management when relevant

Vendor & Budgetary Management when relevant

• Ensure deployment and delivery time frames are met
• Ensure vendor contract compliance
• Monitor and ensure appropriate service levels from vendors are met
• Manage and monitor budget as required

ROLE SPECIFICATIONS:

Academic / Professional Qualifications

• Undergraduate Degrees in Engineering, Computer Science, Information Technology, or related field
• ITIL, Lean Six Sigma, PMP or any project methodology is a plus

Work Experience

• At least 6+ years hands on experience in Backoffice solutions with successful implementation references
• Experienced in solutions within corporate domains e.g. HR systems, ERP that required business partnering, project & change management
• Experienced in process improvement and automation e.g. power platform, RPA, etc.
• Experienced in rolling out project life cycles involving multiple internal/external and local/global teams, vendors, consultants and stakeholders
• Working as a consultant for a recognized firm, or retail industry is a plus

Required Competencies

• Business partnering experience with collaborative attitude to drive projects through critical milestones.
• Business Analytical ability with problem-solving skill and strong attention to details
• Effective communication and interpersonal skills
• Strong sense of urgency and ownership
• Organized, self-motivated, enthusiastic, and proven rapid learning capability

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Job description

· Reach out to prospective clients to secure events

· Conceptualise and manage events using both traditional and new media channels

· Create and deliver dynamic marketing activities

· Work closely with internal and external parties to define event goals, specific implementation plans that promote company’s brand

· Manage client relationships from pre-event, during to post-event

· Project management of each event by conducting event follow up, debrief and analysis

· Work with team to develop brand, marketing labels and tools for events

· Source, recommend and engage vendors to execute quality events

· Generate and nurture new event leads and manage them within the CRM database

Requirements

· Bachelor of Marketing / Business / Communications / Design or similar specialisation

· 3-4 years event marketing experience, preferably in Hotel, F&B, Tourism or Attractions industry

· Good communication skills, including spoken, writing and proof reading skills

· Able to multi tasks, independent, hands on and a team player

· Singaporean are welcome to apply

Regional Sales Manager (Aviation Lubricants and Chemicals) - Own Transport Require [3770]

Working Day: Mon to Fri

Working Hours: 8:30am to 6:00pm

Working Location: Pandan Road Singapore (nearest MRT: Clementi)

Salary Range: Basic $4000 - $5000 + Transport allowance + Incentives up to $1000

Job Description:

• Responsible for sales for Aviation Lubricants and Chemicals
• Oversees business development of organization within Asia Pacific Region
• Forecasting and developing sales strategies plans to meet business objectives in terms of revenue and margin.
• Analyse market, industry trend and the competition to identify new sales opportunities for current and future business needs of customers.
• Provide excellent customer service and ensure customer satisfaction to develop long term relationships with key/current/prospective customers.
• Prepare weekly & monthly sales reports of progress and forecasts to internal and external stakeholders.
• Deliver sales presentation to customers.
• Performing pricing analysis and manage stock inventories.
• Lead, train and manage sales team performance to achieve annual sales targets.
• Manage internal and external audit and certification.
• Need to travel to overseas – business trip
• Other ad-hoc duties as assigned.

Requirements:

• Diploma in Sales & Marketing or equivalent
• Minimum 2-3 years’ corporate sales experience, preferably in Aviation Industry
• Possesses Class 3 driving license with own vehicle

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne