In this role, you will have the unique opportunity to engage in field service, site installation, and perform Quality check on all completed machines.

Job Responsibilities:

• Provide site machine installation and maintenance.

• Attend to service call.

• To conduct in-house and on-site training for customer.

• Investigate and handle customer's complaints.

• Quality check on all completed machines to ensure stringent quality compliance before delivery to customer.

Requirements:

• Diploma in Electrical or Mechatronics Engineering

• Minimum 2 years of field service or QA experience in Industrial Automation projects

• Ability to build strong relationships, work with customers to solve problems

• Good team player with excellent interpersonal and communication skills.

• Meticulous, Quality conscious and Problem solving/troubleshooting skills.

Job Highlights:

• Basic up to $3500 + Handphone Allowance $50 + AWS + VB
• Monday - Friday 8.30am - 6.00pm
• Tampines
• Our client is a Logistic company

Job Responsibilities:

• Collaborate with the Pricing Manager to ensure swift and precise responses for pricing and quotations, catering to internal departments, overseas stations, and clients.
• Timely response to client pricing inquiries and processing of e-bids via customer portals.
• Efficiently manage tenders and RFQs for various Air-freight products when assigned.
• Gather pricing information from carriers, co-loaders, and internal network sources (product teams, overseas stations) to deliver client-specific solutions and pricing.
• Cultivate and maintain strong relationships with carriers and co-loaders.
• Serve as a knowledgeable resource for all Air-freight inquiries.
• Take responsibility for coordinating collection arrangements with both internal and external customers.
• Collaborate with vendors to plan collection schedules and provide the Air Export operation team with comprehensive execution details, including cost information.
• Thoroughly review vendor invoices for shipments arranged and ensure accuracy.
• Generate and deliver weekly and monthly reports to customers and account managers when necessary.
• Extend support to the team in ensuring speedy and accurate responses to pricing and quotation requests from internal departments, overseas stations, and clients.
• Keep track of bid-winning ratios and conduct analysis as required.

Job Requirements:

• DG certified (Dangerous Goods Cat 6) or with DG knowledge will be an advantage.
• Minimum 3-5 years of working experience in Air-freight Pricing or within the forwarding or airline industry.
• Experience in negotiating and managing relationships with carriers and co-loaders

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913

Introduction:

Yoshimura Food Holding Asia, a trusted name in the culinary scene.
With a legacy of excellence, we provide premium Seafood products renowned for quality and taste.
Now hiring Senior Sales Executives to drive growth and build lasting client relationships.
Join us in shaping the future of food. Explore opportunities at Yoshimura today.

Responsibilities:

• Experienced managing small size sales team.
• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business Management / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

We are seeking an experienced Service Engineer for our Singapore Branch

As Service Engineer in our SGP branch you will travel to vessels in ports/ship yards to perform service, fault finding, combustion adjustment, system upgrades, renewal of control systems etc. Some jobs are completed in port/ship yard, others are completed at sea. Other tasks can i.e. include assistance in engineering and design processes, remote email assistance to customers, ensure cost optimization in projects.

It is a job where you have a high influence on your daily work and a job that includes substantial freedom with responsibility.

You will mainly be travelling in the Far East region but worldwide travel is also to be expected.
Expected travel days per year: 160+ days.

Qualifications:

· You are educated as Marine Engineer, Automation Mechanic, Industrial Electrician or similar

· You have worked with boilers/steam plants

· You have worked onboard vessels

· You have experience with:

o Electrical fault finding in relay based controls systems

o Electrical fault finding in PLC based controls systems

o PLC systems, PID controllers, AC-Drives

· You have flair for understanding mechanics and electrical systems

· You are comfortable working on your own and capable of creating a structured work process

· You have extensive experience with the Microsoft Office programs and general PC use

· You are fluent in English both oral and written

Other qualifications:

· Passport, Driver’s license

· Hold a “Health Certificate for Seafarers and Fishermen / Discharge book” or can obtain one

· Never been refused a VISA application

· Clean criminal record

· Singaporean or PR

Job Description:

· Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.

· Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.

· Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.

· Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.

· Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.

· Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team.

· Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies.

· Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions.

· Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.).

· Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives.

· Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution.

Job Requirements:

· Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.

· Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.

· Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.

· Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.

The salary stated is inclusive of Transportation Allowance.

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Senior Service Team Leader will be assisting in the management of lobby operations.

The incumbent shall be responsible to:

• Ensure smooth operations at gantries and self-registration kiosks.
• Handle difficult visitors and situations and execute service recovery.
• Responsive to emergency situations in the main lobby.
• Conduct regular audits on service, productivity, accuracy and safety to ensure compliance to organization’s guidelines and regulations.
• Conduct competency and confirmation assessments.
• Contribute to achieve individual and team KPIs.
• Manage in roster planning and daily deployment.
• Lead the team in continuous service improvement initiatives.

Job Requirements

• Diploma or equivalent with at least 5 years of relevant experience
• Experience in hospitality or front-line customer service role is an advantage.
• Excellent interpersonal and communication skills, able to work with all levels of staff.
• Able to communicate fluently in English and a Second Language
• Able to work weekends, public holidays.
• Comfortable to work 2 rotating shifts (morning & afternoon)

Job Responsibilities:

• Coordinate with vessel's Agent for delivery to vessel and other local warehouse
• Preparation of delivery documents
• Handles data Entry to play the delivery
• Liaise with Warehouse for order picking and cargo readiness
• Assist and liaise with Customers on their Adhoc requirements
• Other ad-hoc duties/tasks assigned by superior
• Knowledge and Experience in Freight is an advantage

Job Requirements:

• Good team player with initiative and keen learning interest.
• Excellent follow-up and interpersonal skills with ability to interact well with internal and external customers.
• Versatile & detailed, self-motivated, pleasant personality with positive disposition
• Able to start within short notice/immediately.
• No Experienced candidates are welcome to apply

年龄40岁之内,仪表端庄,没有学历限制

性格开朗,有愛心和耐心,有健康知识,

懂电脑和中英文简单沟通,结账开单，备货

薪资2000-4000,有意者请电 6902 3360

below 40 year old,dignified appearance,No academic qualification limit

Cheerful personality, caring and patient, knowledgeable about health,

computer literate, simple communication in Chinese and English,billing,prepare of goods

Salary is 2000-4000, please call 6902 3360

Responsibilities include but are not limited to:

• Must be able to troubleshoot, overhaul,and repair the main type of turbocharger i.e., MAN, ABB, MITSUBISHI, KBB and etc.
• Perform field service job as Team Leaderi.e., dismantling and assembling of TC, lifting and shifting of the TC components
• Must able to do workshop jobs i.e.,blasting of rotor, compressor wheels etc.
• Must be knowledgeable in operating Schenck Balancing Machine CAB920 for rotors
• Oversee and supervise team membersand make them understand the job scopebasis customer’s requirements.
• Must able to plan and prepare forupcoming jobs including parts,information, personal hand tools, specialOEM tools, and consumables i.e., chainblocks, rotor stands and lifting belts/ wireslings and materials required to completejob.
• Must able to communicate with thecustomer to address complaints, resolveproblems and complete work scopeswhile on-site or on board.
• Must be able to document all workperformed in detailed reports with allmeasurements and activities included.
• Execute proper risk assessment prior tostarting the job at worksite
• Maintain safe and clean workingenvironment before/during and after thejob

JOB REQUIREMENTS

• Minimum ITE Certificate.
• Minimum of 5-year relevant experience
• Technical training from Makers will be an added advantage
• Able to work during weekends and oddhours
• Able to travel overseas
• Willing to work in Tuas area
• Overtime will be as per prevailing MOM guidelines

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Description:

• Responsible for coordinating all import and export shipments with the respective clients, vendors and overseas agents.
• To monitor cargo status and update the clients as accordingly.
• Ensure that daily customers’ enquiries via emails or calls are attended to promptly.
• Work in conjunction with the respective Sales to provide pre/post-sales support if any.
• Ensure timely and accurate billing to the respective clients
• Any other ad hoc duties as assigned.

Job Requirements:

• Preferably specialized in logistics or equivalent.
• Basic understanding on shipping & warehousing knowledge.
• Good interpersonal skill & customer service oriented.

Job description:

· Planning and optimize the stuffing and utilization of LCL Consolidation Container

· Submit bookings to Shipping Lines and pre plan necessary space and allocation

· Complete Dangerous goods declaration (PM4 for DG cargo application), pre-planning and assign it into each container, prepare shipping documents such as master or house BL, etc.

· Liaising & coordinating with warehouse for confirmed booking cargo & follow up on packing arrangement

· Any others job scope as directed

Job Requirements:

· Experience in freight forwarding or NVOCC, ocean freight & DG goods will be an advantage

· Good team player with ability to work independently

· Positive working attitude

· Nil or min experience are welcome to apply, training will be provided

招聘：

前台接待,营销服务人员,

店長,中医/治疗疗师,

仓库管理員,财务书记

年龄40岁之内,仪表端庄,没有学历限制

性格开朗,有愛心和耐心,有健康知识,

懂电脑和中英文简单沟通,结账开单，备货

薪资2000-4000,有意者请电 6902 3360

Job Responsibilities

Co-ordinate with liaise with the customers for booking & shipment readiness and delivery.

Liaise with warehouse.

Arrange planning for trucking, transportation, permit.

Negotiate rate with carrier, vendors & agent.

Pricing – quotation.

Checking and tracing of cargo.

Any other ad hoc duties as assigned.

Job Requirements

Preferably specialized in logistics or equivalent.

Basic understanding on shipping & warehousing knowledge.

Good interpersonal skill & customer service oriented.

• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Provide Excellent Customer Service by attending to drivers’ complaint as per feedback emails from drivers’ dialogue
• Compiles workshop monthly KPIs performance reports with submission to all projects.
• Conducts monthly meeting with our sub-contractor to review contractual performance
• Attends all projects’ co-ordination meeting to present monthly workshop KPIs and discuss on taxi issues
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Requirements:

• An associate's Degree in Mechanical or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

• 6 Days work ( Monday to Saturday)
• Work location : Jurong West
• Working Hour : 7:30 am – 5:15 pm
• Shift work required

The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers queries in a timely manner.  Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, hone , email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and pro active.
• Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
• To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Manage and communicate merchandise opportunities to Retail Manager.
• Participate on monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Onlline orders and store orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are up to date
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Continuously develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Timely providing feedback from guests to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or hotel.
• Corporate purchase/festive hampers.
• To record and handle any defective and damaged goods and highlight to Manager in timely manner
• Performs any other duties and responsibilities that may be assigned.

Job reponsibilities:

· Ensure proper handling of every order

· Ensure time production schedule and adherence of delivery deadlines

· Ensure customer order satisfaction and fulfillment of end-user requirements

· Ensure prompt communication of any problem pertaining to order and delivery

· Deployment of public relation skill set

· Timely submission of sales report

Job Requirements:

- Min. GCE O-Level

- At least 1-2 years related working experience

- Proficient in English verbal and writting

- Proficient in Ms office

Responsibilities:

 - Perform calibration procedures on a wide range of measurement and testing equipment according to established standards and protocols.

 - Troubleshoot and diagnose calibration issues, recommending and implementing appropriate corrective actions as needed.

 - Maintain calibration records and documentation accurately, ensuring compliance with regulatory requirements and quality management systems.

- Collaborate with cross-functional teams to identify opportunities for process improvement and optimization of calibration procedures.

- Provide technical support and guidance to internal stakeholders and customers regarding calibration procedures and equipment usage.

 - Participate in internal audits and inspections to ensure adherence to quality standards and regulatory requirements.

 - Assist in the documentation for technical tools and procedures.

Requirements:

 - Diploma in Engineering, Electronics, Process Control & Instrumentation, or any relevant studies.

- Excellent attention to detail and analytical skills.

- Effective communication skills, both written and verbal.

- Ability to work independently as well as collaboratively in a team environment.

 - Proficient in computer and software usage, including familiarity with Microsoft Office.

Other Information:

- Working location: West, Tradehub 21, Singapore 609966

- Working days / hours: Monday to Friday, 9am to 6pm

- Salary: SGD $2800-$3300

Job responsibilities:

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails customer service, access the feasibility of executing Writ of Seizure and Sale (WSS) and case processing work.

The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will assess the cases and provide timely assistance and advice to the workers.

The officer will respond to case specific queries and be involved in ad-hoc projects relating to IT needs, process reviews and customer service initiatives.

Job requirements:

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.

Are you ready to drive your career forward in the driving world of transportation? Our company is in search of an Administrative Assistant to join our team and play an important role in our ongoing success.

5 days’ work week
8:30AM to 5:30PM
Work Location: 8 Gul Circle
Company Transport Provided (From Joo Koon MRT)

Your responsibilities will include but not limited to:

• Answering calls, responding to emails and managing correspondence
• Drivers' salary computation
• Consolidating and meticulously recording delivery orders and related documents
• Inputting data into the system for invoicing and liaison with the finance department
• Coordinating payment transactions to clients to ensure timely payment
• Compiling and preparing reports for the Department Manager
• Data recording of drivers’ daily trip details, trailer usage and diesel consumption data for team reports
• Maintain weekly report updates
• Schedule and coordinate appointments, meetings and arrangements for department members
• Assisting in the preparation and organization of departmental documents and reports
• Maintain accurate records and databases including filing and data entry

To succeed in this role, you should possess the following qualifications and skills:

• Minimum a full GCE “O”/”N” level certificate
• Minimum 2 years of relevant working experience preferably in the transportation or logistics industry
• Proficiency in data entry and in Microsoft Office applications
• Excellent communication and interpersonal skills
• Meticulous attention to detail and ability to multitask
• Capability to work both independently and collaboratively in a fast-paced environment

If you are a dedicated individual with a positive attitude and ready to begin an exciting journey with a forward-thinking company and make a real impact in the transportation sector, we would love to hear from you!

Let's drive excellence together!

To apply, click the "Apply" button or alternatively, send your updated resume via whatsapp to +65 9878 7617 and state the job position you are applying for.

Note: ONLY shortlisted candidates will be contacted for further selection processes.

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 6am), and up to 2 weekend shifts per month
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

SERVICE ENGINEER

Background

Framo Singapore Pte Ltd was established in 1982 and is a subsidiary branch office of Framo AS which is a Norwegian based company and market leader in the manufacture of high-tech pumping systems for the chemical/product tanker market and oil & gas industry. Framo AS is a part of the Alfa Laval concern.

Framo Singapore Pte Ltd deals with the aftersales service, commissioning, repairs and inspections of these pumping systems as well as customer follow up and support.

Working place will be at our premises in Tuas.

Duties

- Perform inspections and testing of Framo pumping systems on board vessels.

- Carry out troubleshooting and repairs on Framo systems, both electrical and mechanical.

- Assist with repairs & overhauls of various types of Framo equipment in our workshop.

- Participate in vessel dockings and commissioning work at shipyard.

- Perform work at offshore installations as required.

- Prepare professional reports from attended jobs.

Qualifications

- Knowledge in PLC based control systems and/or Hydraulic systems.

- Automation or instrumentation experience an advantage.

- Diploma or Nitec in Mechanical/ electrical/marine engineering or similar.

- Good command of English both verbally and written.

Requirements

- Willing to travel overseas and work flexible hours on occasions.

- Can work both independently and as a team.

- National service (if applicable) to be completed.

- Physically fit.

We offer

- We can offer an exciting and challenging position in a solid, well-established company, working with good colleagues in a great working environment.

- A world leading and high standard products well known to the marked.

- Working with a high standard service organization.

- Competitive salary package.

- Internal training will be given.

Who We Are

AETOS is a purpose driven organization – securing our future for our families, our communities and our clients. We are anchored on strong fundamentals and values by going fast, going together and going beyond. Our People are our key enablers and we are committed to investing in their personal and professional growth. While security is our core business, we are solving real challenges by leveraging technology and integrated solutions that unify safety, security, facilities management (FM), sustainability and much more.

What Make Us Unique

We stand out by how we value our people – through learning and development. Our organization is built on a culture of ownership, an environment of trust and a commitment to go the extra mile for our clients. We are firm believers that success is never achieved alone but through collaboration, teamwork and a common purpose.

Who We Are Looking For & What Role You Will Play

• Manage and oversee all the existing customers & contracts assigned by the HOD.
• Build and deepen relationship with the customers under his/her charge through proactive regular engagements
• Lead, coordinate and set timeline for the Project Team formed for solution proposal for new complex tenders, and arrange for briefing to the Management
• Work closely with the Marketing department for product/service brochures and sales materials.
• Coordinate with respective departments on the contractual requirements for new tenders and secured projects.
• Attend tender briefings, tender interviews/presentations and meetings as requested by customers.
• Prepare Project P&L for approval by the relevant Approving Authorities
• Submit tenders/quotations before deadline and maintain record of all quotations, contracts and approved Project P&L submitted.
• Coordinate with Finance department on matters pertaining to contracts, billing, outstanding payments, etc.
• Coordinate with all the relevant departments to fulfill the contractual obligations of secured contracts/projects.
• Conduct annual Service Quality Survey with the customers under his/her charge.
• Any other duties as assigned by HOD or Team Lead

What Knowledge & Experience We Require From You

• Minimum Diploma in Business, Marketing, Engineering or equivalent
• Preferably with minimum 3 years of relevant experience in Sales and/or Account/Relationship Management.
• Proficient with MS Excel, Word and PowerPoint
• Good interpersonal and communication skill

ALATAS is an international crane & deck machinery repair specialist and offers crane and deck machinery related repair services and parts supply to the Merchant Marine- and Offshore industry.

Alatas Crane Services operates out of 14 offices worldwide. We offer field service repairs, inspections, overload load testing, dry-dock repair

supervision, component repairs, spare parts supply, technical support as well as supply of new cranes and upgrades to existing ones.

Our multi-disciplined Service Engineers are professionals in their field and are available attend to and solve crane and deck machinery problems of any kind.

To support our Marine Deck Machinery Service operations, we are employing experienced Senior Service Engineer - Ship Cranes as follows:

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES
• etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Ship Electricians are welcome to apply.
• Min 5 years' experience in inspection, troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems.
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Sailing experience as Electrical Officer (E/O) on bulker vessels equipped with deck cranes will be an added advantage
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage

A) Customer Service

1. Process Customer Orders

- Prepare Sales Order, Purchase Order, Delivery Order

- Request for product samples (if required by customer)

2. Follow Up with Customer on order forecast / update delivery status

3. Handle customer enquiries/ feedback (via email, attend to phone calls)

B) Shipping & Logistics

1. Shipping arrangements

- Prepare container cubing list

- Liaise with Forwarders for booking of containers & trucking arrangements

- Ensure shipping documents are complete (from affiliates / working partner)

- Prepare shipping documents

- Assist in Cost Control: freight rates comparison – to provide monthly updates to management

2. Delivery arrangements

- Coordinate with working partners on delivery arrangements

- Check delivery schedule to ensure delivery is on time