Responsibilities:

• Greet customers and hand out menus.
• Take orders from customers and place orders.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meal.
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid.

Requirements:

• Endurance to walk and stand for long hours.
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.
• Coordination to carry plates or trays without dropping anything.
• Able to work on weekend and public holiday

Job Title: Service Technician (Electrician) ID9026
Location: Gul Circle/ Changi
Working Hours:
Monday to Friday: 830am-5pm
Basic Salary: $2000-$2500
Gross Salary: Gross Salary: $3500-$5000 (OT + Allowances)

Benefit:
*Incentives with 10 days AL
*Phone Allowances $50, $1000 for other medical allowances
*GOT OT

Job Description:
• Perform service & repair work on customer site for battery & charger
• Preparation/maintenance of MP batteries as per company SOP
• Packing/loading/delivery of batteries accordingly to schedule

Requirement:
•Candidate must possess at least "O" Level or equivalent.
•Must possess Class 3 driving license

Job brief

We are seeking a Customer Account Manager to maintain and nurture relationships with our valued clients. You will serve as the primary point of contact for assigned customers, addressing their needs and ensuring they receive exceptional service.

Responsibilities

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain strong, long-lasting customer relationships.
• Develop a deep understanding of customer needs and objectives.
• Actively manage the resolution of customer issues and concerns in a timely manner.
• Collaborate with sales and marketing teams to ensure customer satisfaction and retention.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor account performance and prepare regular reports on account status.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Conduct regular business reviews with customers to ensure expectations are met.
• Travel to visit clients and attend meeting as required.

Requirements

• Diploma/Adv-Dip/ Degree or equivalent
• Min. 3 years work experience in sales management; FMCG industry will be an added advantage
• Proficient in Microsoft Office (Outlook, Excel, Word, Powerpoint)
• Ability to effectively communicate with all levels of the organisation
• Strong Leadership, Team-player, Result-Oriented and Customer-Focus
• Knowledge of principles and practices of sales
• Knowledge of basic business principles
• Proven ability to achieve sales targets

JOB DESCRIPTION:

· Greet and engage with travellers in a friendly and professional manner, addressing their inquiries and providing information about available services

· Assist and guide travellers with the redemption of drinks at the robotic bartender

· Kept updated on the ongoing redemption mechanics and proactively engage with travellers to boost redemption rates

· Resolve travellers concerns or complaints promptly and professionally

· Monitor and maintain healthy inventory levels for all products related to the robotic bartender

· Perform daily housekeeping and maintain cleanliness of the robotic bartender and work environment

· Assist with picking, packing and deliveries of stocks as required

· Stay informed on duty-free allowances, age restrictions, and relevant regulations

· Be the company’s front-line ambassador to uphold company’s branding and image.

Any other ad-hoc duties as assigned

JOB REQUIREMENT:

· Basic proficiency and familiarity with technology

· Excellent communication and interpersonal skills to engage with travellers effectively

· Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

· Multilingual skills will be an added advantage to assist international travellers

· Ability to stand for extended periods

Able to commit to rotating shift hours, including weekends and public holidays

JOB DESCRIPTION:

· Greet and engage with travellers in a friendly and professional manner, addressing their inquiries and providing information about available services

· Assist and guide travellers with the redemption of drinks at the robotic bartender

· Kept updated on the ongoing redemption mechanics and proactively engage with travellers to boost redemption rates

· Resolve travellers concerns or complaints promptly and professionally

· Monitor and maintain healthy inventory levels for all products related to the robotic bartender

· Perform daily housekeeping and maintain cleanliness of the robotic bartender and work environment

· Assist with picking, packing and deliveries of stocks as required

· Stay informed on duty-free allowances, age restrictions, and relevant regulations

· Be the company’s front-line ambassador to uphold company’s branding and image.

Any other ad-hoc duties as assigned

JOB REQUIREMENT:

· Basic proficiency and familiarity with technology

· Excellent communication and interpersonal skills to engage with travellers effectively

· Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

· Multilingual skills will be an added advantage to assist international travellers

· Ability to stand for extended periods

Able to commit to rotating shift hours, including weekends and public holidays

Job Description & Requirements

• $13/ hr
• 2 month is ok (can extend)
• 5 days work week including weekends
• No experience needed
• Uniform provided

Job Scope:

1. Receiving incoming stock
2. Delivering of duty free orders into departure gate hold rooms
3. Assisting to top up display stocks at the stores
4. Assisting in IShop Changi fulfilment in the picking and packing of orders
5. Any other ad-hoc duties as assigned by the Supervisors or Retail Managers

Program Coordinator, Allkin Senior Service

Founded in 1978 as Singapore’s first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life’s challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Desired Skills and Competencies Technical Competencies:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate

Core Competencies:

• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.

Preferred achievements / characteristics:

• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

Job Responsibilities and Duties

• Hiring, training, coaching and leading the team of customer service officers to provide excellent service to customer via multiple channels
• Leading team meetings, conducting one-to-one session to better understand problems and needs of individual staff then formulating plans that help enhance individual officers performance
• Establishing team and individual KPIs to evaluate and manage staff performance to achieve desired individual service level
• Identifying skill gaps and planning/conducting training as and when needed
• Resolution of customer feedback, requests and complaints that cannot be handled by junior customer service officers
• Ensure optimized manpower through leave rostering and recruitment
• Working with other departments to ensure customers’ needs are fulfilled timely and efficiently
• Regular review of work flow and process to ensure smooth daily operations
• Driving sales by training and delegating tele-sales activities and conducting analysis of post-sales promotions efforts
• Preparing reports that analyse productivity of individual and overall customer team to drive continuous improvement of processes leading to higher customer satisfaction
• Other routine administrative duties such as report of new customer creation, monthly update of item status, price change update and related duties

Job Requirements

• Keen eye for details
• Able to work well under pressure in a fast pace environment
• Customer focused and service oriented
• Result driven and experienced in change management
• Strong in team leadership and work prioritization
• Advance knowledge of Microsoft Office, including excel use of pivot tables and lookup functions

As a key member of the Sales Support Team, the Customer Service (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

• Possess general knowledge of electrical and mechanical (M&E) installations in Commercial Buildings,
• Liaise with clients and attend all meetings with building owner & tenants,
• Provide technical advice and resolutions on general issues of M&E installation in Buildings,
• Provide technical support and assistance on all maintenance functions for Electrical equipment,

Customer Support Executive (Video Analytics)

Responsibilities:

- Customer and Site Management:

o Act as the primary liaison for customers and sites.

o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.

o Collaborate closely with customers to comprehend their technical needs and provide customized solutions.

o Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.

o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.

o Ensure customer satisfaction and retention.

o Monitor and report on key customer success metrics.

o Willingness to travel to customer sites as required.

- Physical Deployment of Video Analytics solutions:

o Deliver and install hardware to integrate Ailytics’ Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

o Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

o Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

o Coordinate internal resources to address customer requirements effectively.

o Work collaboratively with internal teams to enhance the overall customer experience.

o Provide constructive product feedback and suggestions to Ailytics’ technology team.

- Documentation:

o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

o Provide guidance to interns on efficient and effective practices in daily tasks.

o Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

o Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

- Willingness to learn

- Demonstrated resilience learning/executing

- Demonstrated experience in a customer success or account management role.

- Proven background in technical support roles.

- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong project management and organizational skills.

- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

- A service mindset with a passion for working with technical customers.

- Customer-first mentality with a high dose of empathy.

- Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

- Join Ailytics in transforming the industrial sector with AI-powered solutions.

- A fun team to be in, with high standards and a culture of transparency and collaboration.

- Flexible working arrangements such as choice of location, and async work environment.

- Constant training and coaching on Video Analytics solutions and its impact.

- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.

- You will be stretched and given career opportunities to grow laterally and vertically.

Responsibilities

· To interact with patients on daily basis for meal ordering

· To take patients’ meal orders

· To follow up with any changes to patients’ meals (New Admissions, Meal Amendments, etc.)

· To key in patients’ meal orders to meal ordering form

· To work with Food Services Vendor for patients’ meals

· Ensure patients’ meal orders are accurate

· Assist with daily operations in Food Services

Requirements:

· Good interpersonal skills

· Good customer service

· Able to work effectively with Microsoft Excel, Computer, and Tablets

· Willing to stand for long hours

· Able to work in a team

Singapore founded brand with opportunity of career advancement. If you’re a F&B passionate working in F&B cafes, we want you to be part of us to grow together with the company.

Job Responsibilities:
Monitor and control stock inventory
Work with management with regard to manpower planning
Attend to customers enquiries, follow up on customers feedbacks
Assist in customer purchases and payment transaction
Provide excellent customer service and training at all times
Maintain high standard of daily retail operation
Ensure cleanliness of outlets is always maintained

Job Requirements:
Only good working attitude should apply
Able to work retail hours including weekends and during Public Holidays

Job Benefits:
Free Uniforms
Career progression
Medical and leave benefits
Staff meal provided

Job Description:-

• Tracking and report service metrics to internal and external stakeholders
• Ensure that services delivered meet service levels agreed.
• Manage and refine the service delivery processes for clients.
• Continuous Service Improvement to achieve service excellence.
• Point of contact for customers as well as internal stakeholders for all operation issues related to service delivery.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident review.
• Translate customer requirements into working instructions for the delivery teams.
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Incident/Problem/Change management.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Build and maintain customer relationships.
• Identify sales opportunities within installed bases and work with business managers to translate them to upsells.

Job Requirements:-

• Degree in Computer Science or computer-related field
• Minimum 5 years of service delivery management experience
• Technical and Security Knowledge (e.g., TCP/IP) is a must.
• Minimum 3 years’ experience in managing technical professionals e.g., server engineers and network engineers.
• Ability to create reports, make recommendation and present findings to customers.
• Certification in Certified Information System Auditor (CISA), Project Management Professional (PMP) would be an advantage.
• Good command of English
• Good communication, presentation and writing skills.
• Pre-sales experience would be preferred.

Position Summary

The Senior Customer Service Specialist is responsible for providing excellent customer service experience. This role will have frequent interactions and close collaborations with internal stakeholders such as Account team and the Operational teams.

Key Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12months rolling forecast back to customer
• Work with internal teams and customer on the customer order planning and execution by

I. Providing visibility for incoming wafers.

II. Providing instruction to execute orders and coordinate the priorities of orders.

III. Providing WIP status, ship-out plan and finished good information to customers.

IV. Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirement.

• Maintain pricing and sales order creation for billing and shipment.
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
• Co-ordinate any customer returned materials and work with the relevant department on material disposition.
• Attend to customer enquiries and complaints.
• Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
• Host Customer Visits and Quarterly Business Review meetings
• Perform any other tasks relevant to support Customer’s requirements.
• Perform any other duties assigned by Supervisor or Manager from time to time.

Requirement

• Degree in Engineering, Business Administration, Marketing Management or similar discipline.
• At least 3 years of work experience in semiconductor industry or OSAT.
• Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning team.
• Possess strong analyzing, problem solving, communication and interpersonal skills.
• Ability to work under pressure in a very dynamic environment.

• Position :Inside Sales Executive (Customer Service/Quotation)
• Location : Outram
• Working hours : 5 days work week;(8.30am - 6.00pm)
• Salary (commensurate with experience) : Up to $3400 + AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Respond and generate quotation in response to existing customers
• Response to inquiries and provide solutions to customer needs
• Recommend customers for upgrades and maintenance contracts
• Attend surveys to determine more complex needs
• Design and proposal of basic to mid-level complexity solutions.
• Prepare necessary checks on stock availability and lead time of items before generating quotation
• Process signed quotations or purchase orders received from customers
• Work with procurement team on alternatives for required stock item that are not available

Requirements:

• Candidate must possess at least ITE, diploma or equivalent qualification
• 1-2 years of experience in security system would be an advantage.
• Candidate without prior sales experience is welcome if he/she has security technology knowledge as FULL TRAINING IS PROVIDED
• Familiar with ERP / CRM system (i.e. Salesforce, NetSuite) and MS Office Applications (i.e. Excel, Word, PowerPoint)
• Willing to travel to customer site whenever needed
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Title: Customer Service Executive (Wholesale Electronic) ID9044
Location: Bedok
Working Hours:
Working Hour: Monday to Friday, 8.30am to 530pm
Salary: $2500 to $3500
Benefit:
12 days AL with AWS & bonus given

Job Description:
-May need to travel occasionally to customers and suppliers' sites in India and Thailand (2 times a year)
- Provide Sales and Customer Service Support.
- Follow up from Purchase Orders to delivery.
- Develops and builds strong customer relationships at all levels.

Requirement:
Min 3-year exp in Customer Service

KEY RESPONSIBILITIES:

• Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
• Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
• Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
• Leads activities pertaining to Audit exercises
• Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
• Assist SDM and TOM on Asset Inventory Management
• Assist SDM and TOM on Administrative Duties for Managed Services Team
• Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

JOB REQUIREMENTS:

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

• Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

As a Customer Service Officer at our preschool, you will play a vital role in providing exceptional service to customers and visitors. Your primary responsibility will be to ensure a positive experience for all stakeholders by addressing inquiries, resolving concerns, and facilitating communication.

You will also assist in enrollment processes, manage administrative tasks, and maintain accurate records.

Your warm demeanor, good communication skills, and attention to detail will contribute to the smooth operation of our preschool and foster a welcoming environment for all.

JOB DESCRIPTION

• Attend to enquiries
• Greet all visitors and ensure that all security procedures are upheld.
• Ensure safety and health of children at all times.
• Update and maintain centre files in accordance with regulations and guidelines.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle petty cash
• Interface with parents on enrolment matters, school fee collections and operation enquiries.

REQUIREMENTS

• Good phone etiquette
• Ability to adapt/respond to customers’ expectations.
• Good communication skills.
• Ability to multi-task, prioritize and manage time effectively.

Work Locations:

• Kinderland Preschool @ Ministry of Manpower (059764)

Additional Information：
Working day: Monday to Friday (5 days per week)

For more information, you may visit our Kinderland website link below: https://kinderland.com.sg/

• Position: Admin Executive (Customer Service)
• Location: Pasir Panjang
• Working hours: Monday to Friday (8.30am - 6pm)
• Salary (commensurate with experience): Up to $4,000 + 20 Days Annual Leave + Performance Bonus
• Duration: Permanent
• Industry: Education

Main Responsibilities:

• Ensure all queries coming through Student Connect including phone calls, emails and walk-ins
• Manage students’ record and update students’ status on the system
• Advise students on course requirements
• Assist with enrolment of new and continuing students, which includes students’ class registration and enrolment
• Assist in preparation of class lists
• Assist and support with counselling of students who do not meet attendance requirements and processing of students’ absence justification requests
• Any other ad-hoc duties assigned

Requirements:

• Possess at least Degree in any field
• At least 2 years of relevant work experience in a similar role
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Description:

You will be part of the service team involved in attending service calls for audio/visual equipment indoor/outdoor services.

Requirements:

• Preferably with relevant experience in service and repair of TV or Audio Visual System.
• At least 2 years of working experience in the related field is required for this position.
• Possess class 3 driving license (for outdoor technician)
• On-job training will be provided

Job Description & Requirements:

· You will be part of the service team involved in attending service calls for audio/visual equipment indoor/outdoor services.

Requirements:

· Preferably with relevant experience in service and repair of TV or Audio Visual System.

· At least 2 years of working experience in the related field is required for this position.

· Possess class 3 driving license (for outdoor technician)

· On-job training will be provided

The candidate is expected to perform the following duties:

• Prioritise and process customer orders and requests submitted by email
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Maintain thorough and accurate WMS records
• Learn how to use Tracking system and warehouse technology to deliver great customer care
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist the financial department to ensure customers is prompt on payment prior to delivery
• Communicate with customers about their orders, including any delays or changes in delivery
• Mandarin speaking is preferred

Entry Level!

Location: Pasir Panjang/Labarador Park

Working hours: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Job scope:

• Provide general customer support by managing customer service hotline
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.

Requirements:

• Diploma in any discipline

Interested candidate may apply via email to [email protected] (indicating Job ID:44985 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Ricky Teo Xi Er - R2198412

ScienTec Consulting Pte Ltd – 11C5781

Position Overview

The Informed Design Customer Adoption Specialist ensures high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk's Informed Design workflows through virtual, in-person and on-demand content and interactions with the Adoption Team.

As a Customer Adoption Specialist you will help support our customers' ability to adopt industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk's solution and will lead the early stages of customer adoption activities including lead qualification, discovery and demo sessions and industry event support.

This hybrid position will report into the Sr. Manager of Business Operations.

Responsibilities

• You will connect and engage with Informed Design customers to drive adoption for new technology and workflows virtually and in-person
• Responsible to roll out new Informed Design technology to our customers, to our partner network and internally across Autodesk
• Communicate industrialized construction solutions to customers at different levels, including product demos
• Qualify new leads and opportunities
• Attend, support and partner with cross-functional team members at industry events worldwide
• Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions

Minimum Qualifications

• Expertise in either Manufacturing PDM Autodesk collection or architecture and Autodesk AEC collection
• 5+ years Customer Success/Account Management experience
• Travel domestically and internationally, up to 20%

The Ideal Candidate

• Industry experience in Architecture, Engineering or Construction
• Experience establishing communication and engagement with prospects
• Public speaker to both internal and external audiences
• You have an analytical, solution focused, and practical approach, consideration of goals and concerned parties' priorities to achieve the right outcome for customers
• A problem solver with a desire to do the best for our customers