Job roles:

• Drive projects and conduct advanced analytics on related service data using more complex statistical analysis approaches and tools.
• Identify and suggest innovations for data analytics approaches to more effectively detect insights on service process & performance.
• Develop data visualization methodologies and tools to present feedback data analytics findings to management.
• Provide guidance to other stakeholders by using customer insights to support decision-making in operational functions.
• Review and identify ways to improve service data usage, data quality and data management.
• Any other duties that are required to support the team’s objectives.

What you will do:

• Work with all relevant parties/stakeholders to collate business requirement; Undertake and initiate any data analytics requests as directed by management.
• Participate in data management workgroup and committees to drive and support cluster/institution data analytics initiatives.
• Lead and support in problem analysis, opportunities identification, improvement measures definition and proposal recommendation to supervisor, workgroup and management.
• Support the curation and maintenance of data catalogue, Business Intelligence/AI projects etc. Guide and provide advice to users on the right datasets to be use.
• Review and support the users in the report enhancement.
• Plan, Design & Implement various Service Business Analyst Tools by utilizing related technology including AI/Machine Learning, to provide best in class business intelligence opportunity internally, be able to perform business both from pro-active way and re-active way.
• Secure UDIS Uptime & Retail internal awareness & competence to make best use of Business Analytic Tools.

** There is opportunity to convert this position to a permanent role.

Required Competencies / Experiences:

• At least a Bachelor's Degree in Computer Science/Information Technology or equivalent
• Fast learner with eye for details, proactive and self-motivated team player
• Flexible, open to new ideas and able to implement solutions effectively and independently
• Customer service-oriented and strong analytical mind with inclination for problem solving
• Ability to clean and analyse huge datasets using advanced data management and analytics tools (e.g. MS Excel, Power BI, SAS, Tableau, Qlik Sense etc)
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python is a merit
• Good analytical, problem solving and project management skills.
• Good written and presentation skills
• Able to interact and work well with people at all levels
• Knowledge of automotive aftermarket is a merit
• Good communication skills (written and oral) in English
• Fully proficient in Microsoft Office applications

Our reputable client in Singapore is looking for a highly motivated Customer Service Officer (Call Center) to join their team in Singapore.

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Requirement

- Minimum 1 year of call center experience

- having good communication skills (speaking and writing)

- ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

- interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

- Willing to take on Customer Administration functions as well as CSO Frontline role (handling calls & emails).

NOTE : Able to work in a staggered working hours

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

As a Jackpot Executive in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse.

What you’ll be doing:

• Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room.
• Create “Wow” experiences for players.
• Assist players with food handling, machine fault and membership applications whenever necessary.
• Cashiering duties at the Jackpot Room.
• Reconciliation of daily transactions and cash floats.
• Accurate recording of jackpot machines’ performance.

We want you, if you have/are:

• Minimum 1 years of working experiences in Jackpot Room.
• GCE O or N Level.
• Excellent personalised customer service skills.
• Friendly, sociable and attentive to details.
• Independent, resourceful and self-motivated.
• Basic computer skills.
• Able to work shifts, weekends and public holidays.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Our reputable client in Singapore is looking for a Digital Product Manager to join their team in Singapore.

1. Customer Issues & System Support

- Provide investigation support, track and monitor of reported customer issues escalated from front-office.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and business partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & business partners to help speed up resolution of complex issues.

2. Servicing & Customer Experience Management

- Review customer satisfaction through tracking of support demand, and issue resolution turnaround time

- Perform analysis through data collated and identify process improvement or enhancement plans to reduce negative customer impact and improve overall customer satisfaction.

- Collaborate with journey owners to resolve identified customer journey gaps.

- Drive and execute channel process improvements to achieve operational excellence and better employee journeys.

Qualifications:

Experience in Customer Issues & System Support

Servicing & Customer Experience Management

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

About the role

CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products. You will be responsible to serve as the interface between our company and our customers as well as management and employees with professionalism and courtesy.

Job Responsibilities

The incumbent will be responsible for:

- Greet visitors/clients at Front Office and help them navigate through office

- Maintain calendars for appointments including statistics collation and register of visitors

- Arrange/receive couriers and liaises to sort/distribute to recipients

- Provide administrative support such as photocopying, handling mails, taking messages and processing of client applications/update forms

- Handle queries at Front Office and help solve problems

- Maintain tidiness and replenishing relevant forms at Front Office

- Perform any other responsibilities/tasks as assigned by immediate supervisor from time to time

Job Requirements

To be successful in this role, you must have:

• Minimum GCE ‘O’ level
• Good interpersonal and communication skills and attentive to detail
• A pleasant personality and good customer orientation mind sets to help solve problems
• Able to manage communications on the front lines independently
• Adept at prioritizing, scheduling and multitasking under pressure
• Past working experience in receptionist role an added advantage
• Fluent and conversant in Mandarin to liaise with clients from Chinese-speaking countries
• Able to communicate well both verbal and written

We are looking for a dynamic and results-driven Social Media Operation Specialist to join our growing team.

The ideal candidate must have the passion for marketing and be well-versed in both traditional and digital marketing concepts as well as possess good writing abilities. You will need empathy to get into users' heads, an eye for aesthetics to ensure we have captivating visuals, a knack for killer copy that invokes action, and an analytical mindset to produce data-driven results.

Roles & Responsibilities

• Daily operation and maintenance of social media accounts (Red, Telegram);
• According to brand positioning, plan online tweets and complete thematic pushes;
• Assist in accumulating the number of effective fans, interact with fans to increase the activity of fans, and build a community;
• Analyse the online behaviour of fans and analyse the overall marketing strategy based on their behaviour, and assist in providing promotion strategies;
• Have certain picture and video editing capabilities, can use H5, PS, video editing software, and customize content according to the brand;

Job requirements:

• Know how to plan special topics according to the company's products, and have good writing skills;
• Have industry sensitivity, be able to track hot spots, and form fan dissemination in time;
• Have relevant experience in public relations, advertising, news, media, marketing, etc.;
• Hardworking and able to adapt to overtime environment.

The ideal candidate should possess the following:

• More than 3 years of operating experience in social media such as RED is best, others can be Facebook, Instagram, Twitter, Youtube, etc.;
• Good knowledge and proficiency in the usage of various social media/digital marketing channels such as RED, Facebook, Twitter, Instagram, LinkedIn, forums, GDN, SEM, SEO, etc.
• Able to multi-task and adhere to deadlines
• Strong verbal and written communicator and time management skills.
• Self-motivated and able to work independently.
• Must be bilingual with strong foundation in Chinese and English

Interested candidates are invited to submit detailed resume stating:-

• Current salary;
• Expected salary;
• Reasons of leaving and
• Date of availability.

We regret that only shortlisted candidates will be notified.

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to [email protected] for consideration.

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Scope:

• Ensuring daily operations run smoothly
• Collection of payment at designated counter
• Handle queries and provide good customer service
• Assist in topping up / collection of payments
• Other adhoc duties as assigned

Job Requirements:

• GCE O level with minimum 1 year of customer service experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holidays

Other Information:

• Training & Uniform provided
• Transport allowance given

Interested applicants, please email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494

EA Personnel No: R21102746

EA Personnel Name: Jasmine Tay

Job Description for Customer Relation Executive:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relation Executive. The ideal candidate will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction and addressing any inquiries or concerns they may have.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies to assist customers effectively.
• Resolve customer issues and concerns in a timely and efficient manner.
• Collaborate with other departments to ensure customer needs are met and issues are resolved.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.
• Identify and escalate complex issues to the appropriate department for resolution.
• Assist in developing and maintaining customer support procedures and documentation.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Proven experience in a customer support role.
• Excellent communication and interpersonal skills.
• Ability to handle challenging customer situations with patience and empathy.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer support software and systems.
• Ability to multitask and prioritise in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.

Please send RESUME to email: [email protected].
Email subject: IR

Contract Period: Immediate - June 2024
Working days/Time: Mon - Fri (8.30am - 5pm)
NO Experienced are Welcome
Salary: up to $2.3K per month
Nearest MRT: Novena

Role:

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

Position Type: Contract, deputed to Client | Work Location: City Hall MRT

Minimum 1 year of experience as a Service Desk with hands on experience in ITSM – ServiceNow.

Provide support to end-users, managing user accounts in different environments, assisting with project management tasks, conducting audits, and preparing reports, handling incident and change requests, and performing basic administration of the ServiceNow tool. The role is crucial in ensuring smooth IT operations and user satisfaction within the specified project. Specifically:

• Logging/Resolving User Queries: Serve as the first point of contact for users who have issues or queries related to IT services, systems, or applications. They log and track these issues and work towards resolving them.
• User Administration: Managing user accounts and access permissions for a specific project in different environments (DEV - Development, QA - Quality Assurance). This includes creating, modifying, or deactivating user accounts as needed.
• Backup to PMO Tasks: Providing support or assistance in Project Management Office (PMO) tasks. This could involve helping with project-related documentation, tracking tasks, or assisting in project management activities.
• Audit and Operation Report Preparation: Conducting audits to ensure compliance with established processes and preparing operation reports. This involves collecting and analyzing data to provide insights into the performance and efficiency of IT services.
• IR/SR/CR Administration and Alerting: Managing Incident Requests (IR), Service Requests (SR), and Change Requests (CR). This includes handling the administration of these requests and setting up alerts or notifications for critical incidents or changes.
• Basic Administration of ServiceNow: Basic administration involves tasks such as assigning tickets, creating new user profiles, and managing the overall functionality of the tool.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

Service Centre Dept (SCD) – working in Service Centre

22 Jan to 29 Feb 2024 (renewable)

Official Working hours

Mon – Fri: 8:30am to 5:30pm
Sat: 8:30am to 1pm*

• Bishan
• Maxwell
• Tampines
• Woodlands

Job Description:

• Provide personalised service to manage CPF members' enquiries on CPF schemes and services over at the counter.
• Any adhoc duties assigned by supervisor

PS: Full-day standing is required.

*Temp Staff needs to commit till 1pm. Temp Staff may be activated to work on Saturdays, as and when required.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Service Crew

Working Days: 6 days week at 54hrs/week

Office Location: Millenia walk/ Tampines West

Salary: Basic $1,900 (Up to $2,450 after OT)

Responsibilities:

• Customer service and answering of phone calls

• Picking and packing of cakes

• Cashiering (able to handle different forms of payment modes)

• Replenishment and cleanliness of the store

• Any ad hoc duties as per assigned

Requirements:

• Preferably with some F&B experience

• Must be able to work up to 11pm (closing shift)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Details:

• Working Location: North West
• Working Hours: Monday to Friday: 8:00am to 5:30pm /8:30am to 6:00pm (alternate Saturday 8:30am to 12.30pm)
• Contract: 1 year (renewable)
• FREE company shuttle bus at Sembawang MRT
• Completion bonus up to 1 month’s salary

Responsibilities:

• Contact customer to arrange for appointments for the installation
• Handle customers' enquiries on appointments and installation related matters through phone calls and emails.
• Send SMS/ emails to customers on their appointment schedules.
• Promote and product to potential customers.
• Liaise with term contractors.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/3064

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

A premium Spanish Tapas Restaurant Chain, serving cuisine which remains true to its Spanish Roots. A place of sophisticated design complemented by Spanish Decoration, Tapas Club, presents diners with an exquisite plate and creativity with the richness of authentic Spanish flavors.

RESPONSIBILITIES

· Greet guests promptly in a warm and friendly manner

· Informing Supervisor / Manager on customer’s feedback and/or suggestions

· Ensuring restaurant is clean and organised at all times

· Applying F&B techniques correctly at all times, serving items with enthusiasm

· Anticipates any unexpected guest needs and reacts promptly and tactfully

· Ensure that your appearance is neat and well-kept;

· Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

· Attends training sessions and meetings as required

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and in the company's policies concerning fire, hygiene, health and safety

REQUIREMENTS

· Strong passion for Service

· Willingness to work on a rotating roster

· Excellent interpersonal and organizational skills

· Able to work in a fast-paced environment

· Preferably Entry Level specialized in Food/Beverage/Restaurant Service or equivalent.

JOB BENEFITS

· Exciting career path with career growth opportunities

· Daily staff meals provided

· 14 days Annual Leave + Paid Public Holidays

· Birthday incentives

· Referral incentives

· Medical benefits

· Annual performance bonus

Interested candidates please send your resume through the apply button!

Customer Coordination

1. Customer Support: Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing timely resolutions.
   Maintain a positive and professional rapport with clients, fostering long-term relationships.
   
2. Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery of products.
   Collaborate with internal teams to coordinate order fulfillment and logistics.
   
3. Communication and Coordination: Effectively communicate product information, promotions, and updates to customers.
   Collaborate with Sales, Marketing, and Logistics teams to ensure streamlined operations.
   
4. Issue Resolution:Identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.
   Escalate complex issues to the appropriate departments for resolution.
   
5. Documentation and Reporting: Maintain accurate and up-to-date customer records, order details, and service-related documentation.
   Generate reports on customer interactions, feedback, and order statuses.
   

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with CRM software and order processing systems.

Benefits:

• Competitive salary
• Health and wellness programs
• Opportunities for professional development
• Collaborative and dynamic work environment

If you are passionate about customer service, thrive in a fast-paced environment, and are eager to contribute to Totachi's success, we invite you to apply for the Customer Service Coordinator position. Join us in delivering excellence to our customers!

Key Responsibilities:

• Support the sales team in client relationship management and sales activity coordination.
• Assist in the preparation and organization of sales documentation and proposals.
• Facilitate communication and coordination between sales, procurement, and other departments.
• Contribute to the procurement process, including communicating with suppliers, processing orders, and managing inventory.
• Participate in analyzing sales and procurement data to help identify trends and opportunities.
• Maintain accurate and organized records for sales and procurement activities.

Qualifications:

• Strong interest in sales and procurement processes.
• Excellent organizational and communication skills.
• Detail-oriented, with a systematic and efficient approach to tasks.
• Ability to work collaboratively in a team and adapt to varied tasks and projects.
• Prior experience in sales or procurement is a plus, but not required.

We are a company that values innovation, efficiency, and the growth of our team members. This role is perfect for individuals seeking to gain practical experience in a dynamic environment that blends sales and procurement.

Our inclusive and supportive work culture emphasizes professional development and offers various opportunities for advancement. If you're eager to embark on a career path that combines sales and procurement in a dynamic role, we invite you to apply and join our team.

perform timely pickup and deliveries (including POD) of shipments for company-assigned areas

perform on-road audit & submission of shipping documents as well as updates

via company's mobile app

need to be familiar with Singapore roads

ability to walk, life and carry heavy items (up to 35kg) for extended periods.

able to read and converse in basic English to liaise with customers

able to drive home company vehicle

employee must financilaly responsible for any parking or traffic summons while driving the company vehicle

employee must report all accident with 24 hours of the occurance

Monday-Friday 08:00am -18:30pm. Saturday 09:00 -13:00

Successful candidate will assist Service Manager on the following tasks:

• Site & project management and daily operations, routine/adhoc service work for industrial water treatment systems.
• Overall project planning, scheduling, monitoring and updating to meet project completion targets.
• Site co-ordination, monitoring and report work progress.

Skills and Experience:

• Degree/Diploma/Certificate in Chemical, Environmental or Mechanical Engineering.
• Preferably with 3-5 years of related experience in project management, project engineering, operations for industrial water treatment systems.
• Ability to read and understand specification, fabrication, erection, and standard engineering drawings.
• A team player that is willing to work with different age groups and nationalities.

PDS International is a committed Personal Protective Equipment (PPE) Specialist with the mission to empower all businesses with the innovation and knowledge to keep their workplace health and safety in check. We have expanded regionally in SE Asia and we are looking for enthusiastic and dynamic Customer Service Executives to be part of our team.

Job Responsibilities:

• Serving potential and satisfied customers, providing timely responses to requests for information, coordinating orders and delivery.
• Handle incoming calls and queries from customers and ensure that issues, concerns, and/or questions are resolved promptly and thoroughly.
• Build rapport and maintain good relationships with customers through regular after sales service, communication and support.
• Ensure delivery of excellent customer service through timely and accurate processing of orders, close follow up on back orders.
• Provide appropriate product recommendations/alternatives, and update customers promptly on their order status.

Requirements:

• Customer centric with strong focus on service excellence.
• With 2-3 years of relevant work experiences.
• Possess strong working knowledge in order fulfillment: order processing, invoicing and back order tracking, logistics arrangements.
• Able to use Microsoft computer applications (Outlook, Excel and Word).
• Good with numbers and good multi-tasking skills.

The Financial Solutions Knowledge Group (FSKG) insures the training for all Bloomberg salesforce and user support worldwide. The team strategizes together with senior management in order to design, organize, schedule and execute trainings so that our clients can be served in the best possible way by the most knowledgeable representatives.

Our Team:

We train, mentor, and support new hires and experienced reps in Bloomberg Customer and Technical Support teams.

First impressions can make or break a client's perception of an organization. This is why our Bloomberg Customer Support team is about more than just handling inbound phone calls - it's about building a journey for our clients and connecting them to people who keep their businesses alive.

Bloomberg’s Technical Support team is responsible for deploying and supporting Bloomberg’s variety of products and services. The team requires the best in technical troubleshooting and project management.

What’s The Role?

Our team is looking for a hardworking and technically motivated Customer Support Training Specialist to join the team at the Singapore office. As part of the Training team, you'll be responsible for all matters related to developing/maintaining skills and knowledge vital to the success of our Customer Support employees. From the day they join Bloomberg you will help them build technical knowledge to help foster their careers across our firm. Your involvement starts from the design and development of the relevant materials, which will be suitable for either instructor-led, e-learning, or self-directed learning activities. You will consistently link the training to business performance and ensure that your solutions are effective, scalable globally and aligned with our department priorities. In addition, you will play a crucial role in shaping the development and roll-out of new initiatives and enhancements from their early stages through to implementation. You are a self-starter who is comfortable working independently, whilst collaborating closely with a team.

We'll Trust You To:

• Train, mentor, and lead new hires in both the Customer Support and the Technical Support teams
• Plan, design and implement effective advanced trainings and workshops deliberately tailored to our department’s needs, - incorporating industry and market trends
• Deliver classroom, blended, and virtual programs
• Use training related software packages
• Conduct regular needs analysis to establish knowledge gaps and future training needs
• Collect training feedback and measure training success and business impact
• Spearhead incorporation of new workflows and tasks and contribute expertise on department processes and workflows, whilst constantly looking for improvement opportunities
• Establish strong global relationships and work collaboratively with the FSKG team to create standard methodologies and build meaningful trainings
• Be an epic colleague - communicate and work closely with stakeholders such as Business Leaders, SMEs, Strategy and Analytics Team and Engineering on a cross-regional basis
• Be flexible to department needs, able to adapt to changing priorities and conditions and be detail oriented for projects or research as required

You'll Need To Have:

• Demonstrated experience of Bloomberg's Terminal software and its installation processes
• At least 1 year of experience in a technical troubleshooting, implementation, or customer support role
• Demonstrated knowledge of customer support workflow, private IP network and/or FIX connectivity
• A dynamic approach and real passion for delivery of training with a relentless desire for continued learning
• Strong customer focus and technical aptitude with an outstanding level of customer service
• Strong project management, presentation and communication skills (both verbally and in writing)
• Attention to detail with excellent prioritization and time management skills
• A talent for managing without authority, influencing up and networking
• Ability to learn new technologies and workflows quickly and adapt to ever changing work demands with a desire to expand your technological expertise
• Demonstrated continuous career growth within an organisation
• Fluency in both written and spoken English
• Bachelor’s degree or degree-equivalent qualifications

We'd Love To See:

• Experience in training facilitation (in-person and virtual), design and training related qualifications
• Experience motivating others and a track record of leading by example
• Your innovation in enhancing training materials and facilitation and a constant drive for process and workflow improvement
• Strong Microsoft Office skills
• Proficiency in a content authoring tool, preferably Articulate 360
• CompTIA (A+ or Network+) or similar qualification

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for

Company Description

Vialto Partners is a market leader providing globally integrated solutions supporting global workforce mobility, including immigration, tax, compensation and incentive, managed services, and digital solutions. As a trusted advisor of compliance, consulting and technology services to multinational corporations, the firm solves complex, cross-border workforce mobility challenges to ensure its clients and their employees have a consistent and compliant global mobility experience.

Job Description

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development

Qualifications

• The ideal candidate possesses a tertiary qualification in any discipline
• 2+ years of relevant experience for a senior position. Candidates with less experience may be considered for an experienced associate role
• Self-starter and learner with the ability to demonstrate resilience, self-motivation and a positive can-do attitude
• Ability to confidently deal with demanding situations, various stakeholders and requirements under stress and time pressure
• Clear, articulate and confident, good verbal and written communication skills
• Able to multi-task, apply and replicate skills and knowledge learnt in actual work fast
• Demonstrate good project management, problem solving and analytical skills as required to work in teams
• Accountability and taking ownership of work
• Ability and/or a proven record of success with automation and digitization in a professional services environment including innovating through new and existing technologies, and working with large complex data sets to build models and leverage data visualization tools
• Exposure to pricing, client value and the negotiation process - including reviewing contracts and finding opportunities to introduce new pricing options