Key Responsibilities:

- Respond to customer inquiries via phone, email

- Resolve customer complaints promptly and professionally.

- Maintain detailed and accurate records of customer interactions.

- Provide information about products and services.

- Assist with order processing and returns.

- Collaborate with other departments to ensure customer satisfaction.

- Follow up on customer interactions to ensure resolution.

Qualifications:

- Diploma or equivalent; additional education is a plus.

- Proven experience in a customer service role.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities.

- Ability to multitask and manage time effectively.

- Proficiency in MS Office and customer service software.

Location: Bukit Batok

5.5 days work week.

Responsibilities:

• Responsible for daily Export customer service operations.
• Work closely with other Airfreight department to streamline processes and reduce wastage.
• Responsible for new business implementation. Understand customer requirements and take lead for business implementation.
• Promotes a continuous learning culture and partner with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain operations excellence.
• Responsible for team’s yearly appraisal.
• Maintain of team’s training records.

Requirements:

• Diploma/Degree in Logistics or relevant qualification
• Experience in leading a team
• Relevant experience in Airfreight Customer Service

Account Manager:
Kerwin Tan Kai Bin (R1331624)
[email protected]
EA16S8107

Responsibilities:

• To handle all export queries
• To liaise with shipper for collection arrangement and other export matters
• To liaise with sales and destination office for air approval and rates establishment
• To liaise with finance team, for shpt with COD payment or customer accounts that exceeded the credit limit.
• To liaise with Vendor Management to organize collection
• To liaise with the Air freight planner for flight schedule
• To liaise with import team for re-export shpt.
• To liaise with the permit department for all export permits application.
• To liaise with the warehouse team for cargo acceptance, release, cargo sorting, packing or any storage request etc etc.
• To liaise with external vendor for DG packing, crating job, fumigation, etc etc.
• To liaise with export operation team to provide shipping instructions.

Requirements:

• Diploma in Logistics/ Business
• At least 3 years of relevant experience in Airfreight
• Required to work Alternate Sat (Half Day)

Account Manager:
Kerwin Tan Kai Bin (R1331624)
[email protected]
EA16S8107

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

JOB DESCRIPTION

• Attend to enquiries.
• Greet all visitors and ensure that all security procedures are upheld.
• Ensure safety and health of children at all times.
• Update and maintain centre files in accordance with regulations and guidelines.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle petty cash
• Interface with parents on enrolment matters, school fee collections and operation enquiries.

REQUIREMENTS

• Good phone etiquette
• Ability to adapt/respond to customers’ expectations.
• Good communication skills.
• Ability to multi-task, prioritize and manage time effectively.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Description:

• Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties.
• Attend to walk-in patients and answer phone enquiries.
• Perform chaperon activities and assist in explaining the procedures to patients.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client, a well-established MNC in Automotive industry is seeking for a Customer Service Advisor ( Automotive ) - $ 3,500.00 + Commission / Central and West area - 2 Openings

Requirements

• Min GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 to 3 years of experience providing Service Advisory to Automotive customers/clients.
• Strong Automotive background with Sales Acumen
• Independent, confident and good interpersonal skill

Others

• Salary up to $ 3,500.00 + Commission
• Central and West Area
• Office Hours

Interested candidate can send in your resume (word format prefer) to [email protected]

The Opportunity:

1. Permanent Role |West/East
2. Working hours: 44 hours
3. Basic up to $2500 + AWS + Transportation + VB

Adecco is partnering with various third-party logistic companies that are handling retail & fashion, cleaning appliances, fast moving consumer goods, semiconductor goods etc. They are looking for a Customer Service Coordinator to join their team. You will be assisting with the shipping documents and handling customers' enquiries.

The Job:

• Provide customer service support through phone and email channels.
• Prepare shipping documents and handle import/export documentation.
• Monitor shipments to ensure timely delivery.
• Process invoices promptly and accurately.
• Ensure that export operations run smoothly and comply with standard operating procedures.

The Talent:

• At least 1-2 year(s) working experience in the related field
• Team Player, positive and willing to learn attitude
• Able to commit OT as and when required
• Good Communcation skills

Next Steps:

• Apply through this application or send your resume to wa.me/6596317519 or can email to [email protected] in MS Word Copy.
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

• Amazing opportunity to work in MNC Company

• Good employee’s benefits!!!

Our client is looking for customer service officer to provide high-quality service to their customers.

Principal responsibilities

Provide over the counter banking services and assist with enquiries from customers.

· Handle all over the counter banking transactions.

· Promote banking products and services in a prompt, efficient and professional manner.

· Handle bulk cash transfer and deposits.

· To keep a lookout for any suspicious transactions and reporting it to relevant party to reduce reputation risk

Requirements

·
At least a GCE O Levels or Higher NITEC qualification.

· Possesses relevant customer service experience in a financial institution.

· Possess strong communication skills, including the ability to converse, read and write effectively in the English language.

· Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers.

· A team player who thrives in a fast paced, dynamic retail banking environment.

· A self starter who is able to work independently and under minimal supervision

Steven Chan

Registration No: R1105423

EA License No: 08C5257

[email protected]

• Open and maintain customer accounts
• Process customers’ orders and periodic follow up on orders with regular customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Collect customer information to identify and assess customers' needs in order to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Contribute to team effort by accomplishing related results as needed

Requirements

• Min Diploma / Degree in Chemistry / Chemical Process Technology / Applied Chemistry
• Preferably 1-2 years of working experience in sales administration, customer service, logistic or shipping department

Salary range: Up to $3.5K

Jurong

Interested candidates, please forward your resume to [email protected]

Recruit Express Pte Ltd (99C4599)

Consultant: Huang Jingsheng Kevyn (R1333338)

Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers.
• Provide quotations to customers and follow-up to secure business / activate shipments.
• Coordinating receipt and record of import / export / Cross trade via air or sea shipments.
• Liaising with origin and destination offices / agents for shipments arrangement.
• Liaising with origin and destination offices on air / sea-LCL consolidation program.
• Shipment arrangements / follow-up and provide updates to customers.
• Liaising with other departments, making sure operation runs smoothly.
• Ensuring that shipments are handled smoothly and intermediate issues are solved.
• Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork.
• Check / collate documents and send them to OPS Team for billing.
• Insurance related matters - purchase insurance, follow-up on claims (if any).
• Provide customers support to Sales persons for their new potential clients when they are out of office.
• Back-up for fellow teammates when they are absent.
• Any other adhoc duties assigned.

Requirements:

• Possess Diploma/Degree in related discipline
• Good knowledge of International Logistics Services
• Minimum 2 years of relevant experience
• Independent and team player with strong self-initiatives and communication skills

5 day work week

Changi South Area

Freight forwarding Co.

Interested candidates, please forward a detailed resume as MS Word format to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

• Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
• Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Experience Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Highlights

• AWS + VB + 5 days
• Transport pick-up at Clementi MRT
• Front Office
• Aerospace
• MNC
• BaaN/ ERP/ SAP

Responsibilities

• You’ll handle customers’ orders for piece parts and repair units.
• You’ll manage Turn Around Time (TAT) for repair units.
• You’ll monitor and follow-up sales & purchase order activities.
• You’ll handle customer complaints and provide necessary solutions to satisfy customer requirements.
• You’ll manage retrofit and warranty administration.
• You’ll generate reports and perform administrative duties.
• You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.
• You’ll fulfill “On Call” Duty (i.e.: AOG) if volunteer to be on standby.
• You’ll reduce the aging of un-invoice activities.
• Any other tasks as assigned.

Requirement

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 3 years of related experience in customer service in an MNC environment.
• Knowledge of Aerospace products and services.
• IT literate, proficient in MS applications, particularly MS Excel
• Knowledge of BaaN software (or similar such as ERP, SAP)
• Good communication skills (oral and written) to interact with internal and external customers.
• Ability to work independently, responsibly and professionally in the works.
• Willingness and ability to work in a global, multi-cultural environment with teamwork skills.
• Willingness to work a flexible schedule and may require working beyond the stipulated hours if situation dictates.
• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092

Responsibilites:

• Receive and record all inquiries, gathering caller details such as name, company, and contact information for follow-up by sales staff.
• Aid in preparing proposals based on information provided by Sales and Marketing teams, both verbal and written.
• Generate invoices and compile monthly reports for consolidated billing purposes.
• Maintain and organize the filing system and waste information on SWM software.
• Assist the Customer Service Manager in ensuring smooth daily operations within the team.
• Support the Customer Service Manager and Sales Director in customer care matters, including handling feedback and complaints, and gathering market intelligence.
• Update the customer database with information on existing and potential customers.
• Coordinate with various departments, such as logistics and operations, to ensure customer requirements are met effectively.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Customer Success Manager

• 12 months contract, with an option to extend
• Hybrid work arrangement
• May require to travel (twice a year)

Our Client

• Tech Giant, social and advertising platform

The Opportunity

The role will own one to many customer engagement strategies for our long-tail customers. The ideal candidate is someone who has serviced customers with high expectations using an enterprise product. This role will help to ensure Business Messaging support drives customer and partner growth, retention, and advocacy.

• Act as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when required
• Own and engage with a growing portfolio of 100+ partners and direct clients
• Work closely with product and engineering teams to ensure high customer satisfaction
• Collaborate with other regional Scaled Support Account Managers to review account health and proactively identify gaps in customer/product experience
• Maintain and report customer account health and other key metrics
• Ensure that escalated Business Messaging API issues are resolved timely and communicated to the customer meeting their expectations
• Work closely with the Client Managers and Partnerships team, comprehend the business priorities and technical environments of long-tail clients and partners, as well as develop close relationships with them
• Work with the global Support team and XFN partners to improve efficiency and quality of Support processes and tools
• Analyze tickets and provide recommendations that improve the customer experience. Build relationships with
• Product and Engineering teams to improve the product and advocate for customer needs
• Ability to travel internationally as needed

Your Background

• 3+ years of technical support experience delivering/ enabling support for enterprise applications or being in customer success/account management
• Experience of enterprise cloud software and concepts (e.g. Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
• Excellent communicator with the ability to simplify and clearly explain technical concepts to a non-tech savvy audience
• Excellent analytical skills to accurately respond to customer and partner needs at scale
• Ability to build relationships and effectively leverage them to remove blockers and expedite work
• Demonstrated experience of excellent troubleshooting of customer and partner escalations in a ticket based workflow while achieving SLA requirements and managing critical escalations
• Leverage tools and technology to deliver value to multiple accounts at once through one to many programs
• Ability to embrace the mindset of continuous improvement and actively contribute to processes that help scale the service
• Experience using operational metrics on a daily/weekly/monthly basis to prioritize and move to action

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Summary :

• Basic up to $3000+Incentive
• Location : Changi
• Entry Level are welcome to apply, training will be provided
• Company with great career growth

Job Scope :

• Provide excellent customer service by receiving and attending to customers.
• Identify and respond to customer needs.
• Advise and follow up with customers on technical, delivery, pricing, and additional charge issues.
• Prepare quotations and process job orders accordingly.
• Investigate customer complaints and recommend solutions.
• Assist in Customer Service Operations (CSO) duties when required.
• Perform other tasks as assigned by superiors.

Job Requirement:

• Entry level is welcome to apply, training is provided
• Candidates with related experiences as Admin / Customer service from Automotive background are welcome to apply
• Basic computer skill is required

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Are you a dedicated and dynamic individual with a passion for creating exceptional dining experiences? We are seeking a motivated professional to lead our restaurant operations and elevate our guest satisfaction to new heights.

Key Responsibilities:

• Operations Management: Oversee both front-of-house and back-of-house activities to ensure seamless coordination and maximum efficiency.
• Customer Satisfaction: Maintain high service standards, addressing customer concerns promptly to ensure happiness.
• Problem-Solving: Resolve customer issues swiftly and effectively, ensuring our guests leave satisfied.
• Quality Control: Uphold rigorous food quality standards to consistently delight our patrons.
• Procurement: Anticipate and manage future needs for kitchen supplies, goods, and cleaning products, ensuring timely orders.
• Health and Safety: Ensure strict adherence to health codes and sanitation standards, creating a safe environment for both customers and staff.
• Training: Conduct thorough training for new hires and provide ongoing coaching to maintain top-notch service standards.
• Staff Management: Monitor workstations to maintain optimal staffing levels and conditions.

Perks & Benefits:

• Annual Wage Supplement (AWS)
• Generous Vacation Time: Enjoy 10 days of well-deserved vacation annually.
• Comprehensive Medical Coverage: Extensive medical benefits to take care of your health.
• Lucrative Sales Incentives: Earn extra rewards for outstanding performance.
• Retention Bonuses: Receive rewards for your long-term dedication.
• Additional Birthday Leave: Celebrate your special day with an extra day off!

Job Details:

• Location: Multiple outlets
• Work Schedule: 5 days a week, 9 hours per day

Ready to join our dynamic team and lead our restaurant to success? Apply now!

EA License 22C1383

EA Personnel R22110043

Location: Central, West, and East areas

Work Schedule:

• 5 days per week
• 14 days of annual leave

Responsibilities:

• Warm Welcome: Greet guests with a genuine smile to create a welcoming atmosphere.
• Queue Management: Efficiently handle customer queues to ensure smooth seating and enhance the dining experience.
• Order Processing: Skillfully use the Point of Sale (POS) system to process orders accurately and quickly.
• Exceptional Service: Consistently deliver outstanding food and beverage service, exceeding guest expectations.
• Customer Support: Respond promptly and courteously to customer inquiries, providing helpful information and assistance.
• Hygiene Standards: Maintain high cleanliness and hygiene standards throughout the restaurant to ensure a pleasant environment for guests and staff.
• Inventory Management: Assist in monitoring and restocking inventory to keep operations running smoothly.

Benefits:

• Monthly Performance Incentive: $80 (Terms and Conditions apply)
• Profit Sharing Incentive
• Variable Performance Bonus
• Two staff meals provided daily

Be a vital part of our dynamic team and help create memorable dining experiences for our valued guests! Apply now!

EA License 22C1383

EA Personnel R22110043

Job Description:

• Lead a team of technician and engineer in providing service support.
• Perform repair, servicing and troubleshooting of engine equipment.
• Read electrical wiring diagram and provide maintenance on electrical circuit.
• Assisting service manager in preparing spare part lists for overhaul and repair.
• Constantly check the functionality of engine machine and prepare service report.

Job Requirement:

• Good interpersonal and communication skill
• Good electrical and electronic knowledge
• Details oriented
• Prefer to have class 3 license

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Industry: Bus CCTV / Software / System
Working Days: 5days
Working Hours: 9am – 6pm
Location: Ubi Rd 1, Singapore
Salary: $2200 - $2400

Responsibilities:

• Making & receiving customer inquiry calls
• Handling customer complaint.
• Collecting & analysing customer feedback
• Responding to customer reviews
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange CCTV installation or maintenance booking with the customer

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Benefits:

• Basic salary up to $2600+AWS + Bonus
• 5 days, office hours (No Shift)
• West (2 way transport)

Job Responsibilities:

• Answer incoming calls from customers, provide assistance, resolve inquiries, and make outbound calls for various purposes such as follow-ups, surveys, or sales
• Build and maintain relationships with existing and potential customers through regular communication via phone calls. Understand customer requirements, address concerns, provide technical assistance, and offer personalized solutions to enhance customer satisfaction and loyalty.
• Assist customers to process sales order & coordinate on delivery.
• Handle customer after sales service.

Job Requirements:

• Entry level is welcome, training is provided.
• Candidates with customer service/telesales/call centre experience are welcome to apply.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

- 1-2 years full time outsource contract (renewable)

- Up to $2300 + PB

- Mon to Fri, 8.30am to 6:00pm (Alternate Saturday ; 8.30am - 12.30pm) OR Mon to Fri; 8.30am to 5.30pm (Alternate Saturday ; 8.30am - 12.30pm)

- AMK

Job Responsibilities:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Period:

• 1 - 2 years full time outsource contract (renewable based on performance and headcount needs)

Location:

• Ang Mo Kio

​Working hours:

• Mon to Fri, 8.30 am to 6 pm (Alternate Saturday; 8.30am - 12.30pm) OR Mon to Fri; 8.30am to 5.30pm (Alternate Saturday; 8.30am - 12.30pm)

Salary:

• Up to $2,300 + Performance Bonus

Job Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg