Key Responsibilities

• Adopt a customer-first mindset, chart out the different areas of the customer journey, and develop campaign flows to nudge users from one touchpoint to the next
• Conceptualise content ideas and work closely with creative and Martech teams to actualise them into automated customer journeys and campaigns on Salesforce Marketing Cloud
• Take ownership to plan, setup, and launch daily campaigns across all CRM touchpoints (E.g. Email, Mobile App Push Notifications, SMS channels)
• Understand commercial business objectives and work with data teams to conduct actionable analyses to uncover opportunities and gaps in the user lifecycle, and identify new areas to grow the Lifecycle campaign portfolio
• Track, measure, and report on the performance of these customer communications, design and conduct A/B tests for iterative optimisation and improvement (E.g. campaign triggers, subject lines, sales copy, send timing and frequency)
• Work closely with technical stakeholders to develop mastery of our CRM platforms in order to constantly experiment and push the boundaries of our customer communications

Requirements

• Strong willingness to learn and grow independently
• Strong interest in being at the forefront of e-commerce, marketing, and technology
• Excellent communication skills
• Diligent in execution and able to think critically
• Able to handle data and relate them to qualitative aspects of work
• Proficiency in HTML, Excel, SQL is a plus
• Prior experience in ecommerce is a plus
• Prior experience in Marketing Cloud platforms (i.e. salesforce, oracle) is a plus

Others

• Work location: FairPrice Hub (next to Joo Koon MRT station)

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekend)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Our client is transforming the cleaning industry with advanced robotic solutions that tackle manpower challenges. Their innovative robots are already making a difference in 30 countries. As they continue to grow, they are seeking a Service Technician to join their team. The position may require you to travel to different countries within the Asia region.

Key Responsibilities:

• Provide technical assistance during product demonstrations and sales trials to help customers understand our cleaning robots.
• Train customers on how to use and maintain our cleaning robots, and certify them for proper operation.
• Address technical inquiries, quickly identify issues, and troubleshoot robot malfunctions to ensure minimal downtime and maintain customer satisfaction.
• Work with internal teams to address and solve robot issues, both on-site and for factory returns.
• Stay updated on the latest robot technologies and use this knowledge to assist customers.
• Collect feedback to help improve the product and share insights with the R&D team.
• Travel to customer sites as needed for onsite support, training, and troubleshooting services.
• Assist with any additional duties assigned by the manager.

Requirements:

• Diploma or certificate in electrical, electronics, or mechanical engineering.
• 2-3 years in technical support or servicing, ideally in robotics or automation.
• Strong troubleshooting and problem-solving capabilities.
• Excellent communication and interpersonal skills for effective customer training and support.
• Ability to collaborate effectively with cross-functional teams.
• Up-to-date knowledge of the latest advancements in cleaning robot technologies.
• Must be willing to travel for customer support and training.
• Class 3 driving license is a plus.
• Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Attn: Woo Gu Ming (R24123795)

Cultivar Asia Pte Ltd (MOM EA License: 19C8782)

Responsibilities

· Assist in installation, troubleshooting, and repair activities at sites.

· Test and / or repair electronic parts and accessories

· Electronic configuration

· Assist and support fellow team members as needed

· Meet productivity and quality goals.

Requirements

· Minimum GCE O Level/NITEC

· Experienced in troubleshooting Electronics / Electrical component

· Ability to handle and manage data and power connections.

About the Client:

Our client is a high-profile financial services organization known for its innovative approach and commitment to quality.

Responsibilities:

This 9-month contract role based in Changi Road is responsible to ensure the functionality, performance, and quality of web and mobile applications through comprehensive testing practices.

• Conduct application testing to ensure high-quality performance and user experience.
• Develop test plans, scripts, and cases aligned with project requirements.
• Identify defects, document test results, and collaborate on issue resolution.
• Perform regression tests to validate consistency in previously tested applications.
• Provide feedback on usability and contribute to process improvements.

You have experience in testing web and mobile applications, possess excellent problem-solving abilities, and thrive in a collaborative environment.

Skills/Requirement:

• Degree in IT, Computer Science, Engineering, or related fields.
• Experience in mobile and web application testing is highly advantageous.
• Strong grasp of application testing tools, methodologies, and industry standards.
• Excellent problem-solving skills and meticulous attention to detail.
• Familiarity with Agile methodologies and financial services regulatory environments.

If you are an experienced Application Tester looking to advance your career within a dynamic and supportive environment, please apply online https://go.persolkelly.com/job/apply/8563 or send your resume directly to me.

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected]

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

• Ensure the continuous availability and optimal performance of the Customer Service CRM system.
• Review business requirements, provide recommendations, and evaluate solutions proposed by the Product Manager.
• Design, prepare, and execute comprehensive validation scenarios for new features.
• Collaborate with cross-functional teams including Product Management, QA, and Access
• Administrator to coordinate the testing, implementation, and successful deployment of system
• updates.
• Drive system adoption by increasing awareness and aligning with the Training team, QA, and
• Inbound leaders to promote new features.
• Coordinate with the PMO and Access Control Team to ensure compliance with regulatory requirements in specific regions.

Requirements

• Bachelor’s degree in any related discipline
• 8 years of Customer Service Experience & Tools support with at least 4 years leading a team of up to 20 Agents
• Having experience in IT, financial services or payment solution industry is an added advantage
• Proficient in Microsoft Office applications
• Customer service orientation, stress tolerance, problem analysis and problem-solving
• Effective interpersonal skills with both internal and external customers
• Advanced troubleshooting and multi-tasking skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://sg.go.persolkelly.com/job/details/10361

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID <R1105286> (Ngiam Xinyi)

Customer Service Office @ TANJONG PAGAR

▶️ Basic up to $2800 + AWS + VB
▶️ Monday - Friday (9am - 6pm)

Job Responsibilities

• Manage Reception area and Visitor Management activities and directing them to the appropriate team. Meet and Greet all visitor politely and attend to any query promptly.
• Responsible for handling incoming and outgoing calls.
• Receive and or pick up packages /documents from courier or mail services; sorts and hands over item(s) to recipients.
• To provide administrative support and proper documentations necessary for daily operations.
• Assist on receptionist related job scope and support event-organizing.
• Responsible for the upkeep of the reception area.
• Ad hoc other duties as directed by the Management from time to time.

--It will be at Punggol Location, 5.5 work days week.

Job Requirements:

• Minimum GCE ‘N’ / ‘O’ Level / ITE certification in Business Administration / Commerce /Finance or Admin or any relevant education.
• Minimum 2 years of Singapore working experience as Receptionist / Front -Desk related Job or Telephone Operator.
• Good PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions & Microsoft Office application ( Ms Word etc).
• Good Communication skills and Telephone etiquette.
• Responsible and Positive work Attitude will be prefered.

Job Responsibilities:

• Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
• Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
• Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
• Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Job Requirement:

• A local diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time

Qualified or interested candidate, kindly click apply below or email us a copy of your resume in MS Word format to: [email protected]

Kindly indicate the following details in your resume:

1. Current and Expected salary
2. Reason for leaving for current and previous employment
3. Earlier availability date
4. Position that you are applying for

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities/references.

EA License No: 08C2822

Bizhub Asia Pte Ltd

Customer Service Receptionist (Beauty Wellness)

• Somerset / Tanjong Pagar
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Alternate Fixed Saturdays: 08:30 AM - 12:30 PM

Job Description

1. Customer Interaction:
   o Handle inquiries and requests from customers in a polite and professional manner.
   o Provide information about products, services, or company policies.
2. Problem Solving:
   o Address and resolve customer complaints or issues promptly.
   o Provide updates to customers regarding delivery times or delays.
3. Administrative Tasks:
   o Maintain records of deliveries and customer interactions.
4. Driver Duties

o Pick up and delivery of Customer's Fleet vehicles.
o Send vehicles for LTA inspections.

Requirements

1. Good communication and interpersonal skills.
2. Basic knowledge of Commercial Vehicles issues.
3. Valid driver's license and clean driving record. Min Class 4.
4. Customer-focused attitude with problem-solving capabilities.
5. Ability to work independently and under pressure.
6. Singaporean or PR only.

1) Managing Front Office operations.

2) Check in / Check out Guests.

3) Collection and settlement of payment.

4) Check and confirm Reservations.

5) Updating of Room Availability of different Room Types and Room Rates.

6) Provide service to Guests about Enquiries on Major City Attractions, Events, Facilities, other information etc.

7) Ensure and monitor the availability of rooms meeting the need of the operation.

8) Check guest ledger and ensure all direct billing folios are authorized and proper correspondences.

9) Provide informations about the hotel products and its services.

10) Manage reservations and room assignment activities.

11) Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.

12) Perform all other adhoc duties as and when required.

13) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.

Job Responsibilities:

• Play a vital role in creating a memorable experience for all our passengers.
• Main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
• Be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport.
• Being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Job Requirement:

• Able to work on rotating shifts
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers

Qualified or interested candidate, kindly click apply below or email us a copy of your resume in MS Word format to: [email protected]

Kindly indicate the following details in your resume:

1. Current and Expected salary
2. Reason for leaving for current and previous employment
3. Earlier availability date
4. Position that you are applying for

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities/references.

EA License No: 08C2822

Bizhub Asia Pte Ltd

Furniture Customer Service & Sales Support

Job Offers & Benefits:

· $3000-$3500 Basic salary

· Team/Personal Incentive

· Variable performance bonus

· Incremental annual leave yearly (12 to 18 days)

· Staff credit for free product and discount on product purchase yearly.

We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and improve from your contribution to our mutual success.

Candidate Role:

Service customers by providing information on product availability and resolving product and service problems promptly.

Job Responsibility:

• Respond promptly and professionally to customer’s enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.

· Confirm product order details made online and update stock & delivery schedule to customer.

· Liase with freight forwarder and factories on stock fulfilment.

· Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.

· Follow up with proper closure for existing customers on their delivery and warranty issues.

· Work closely with warehouse on stock fulfilment and inventory related issues.

· Work with sales to improve nett sales.

· Document product issues for claim/re-order to supplier.

· Document customer interactions in key notes history for weekly meeting to improve value and service to customers.

· Actively request customers for good reviews.

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Able to recommend alternative products or compromise to resolve sales cancellation.
• Ability to independently negotiate repair/replace products or reduce /refund sales.
• Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.

· Participate in ad hoc duties being assigned by managers.

Job Requirements:

v Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays. Rest day on Sundays.

v Basic understanding of lemon law, consumer rights and customer service practices.

v Strong communications and interpersonal skills especially instant message and telephone etiquette.

v Candidates with working experience in customer dispute resolution or furniture installation or repair will be strongly considered.

v Willingness to cooperate with customers and management to resolve any issues that may arise.

v Ability to maintain a calm and polite manner in stressful situations.

v Excellent organizational and multitasking skills.

v Strong command of written and verbal English + other languages will be useful.

v Able to start with short notice period.

How to Apply:
Submit your application with a copy of your updated Resume in MS Word Format via:

[email protected]

Key Highlights

• Contract Duration: 2-years
• Nearest MRT: Woodlands (Main Office), Pasir Panjang or Tampines
• Salary: $2,300 - $2,800 per month
• Working Arrangement: Monday – Friday (Office Hours)

Responsibilities

You will be part of a team that champions for the fair treatment of domestic workers in Singapore and promotes cohesive social integration among the community.

• To interview migrant domestic worker (MDWs) in their native language, with the assistance of interpreters, if necessary, either face-to-face or by other means for the purpose of understanding their employment and welfare conditions.
• Render assistance or provide advisory on employment related issues (both to MDWs and employers).
• Escalate infringement of employment and welfare to the relevant authorities.
• Collate and record responses of interviewees onto a custom-designed interview platform, and the collation of reports.
• Perform general clerical duties such as answering phones, appointment scheduling, calling employers to missed interview, letter printing and folding, entering data into spreadsheets, photocopying and collating.
• Other duties as assigned by organisation/supervisor/ centre manager.

Requirements

• ‘O’ Level, ‘A’ Level and Diploma in any field.
• Good command of the English, Mizo and Burmese language to liaise with Myanmar external partners.
• Experience in administrative and customer service will be advantageous.
• Able to communicate in a clear and confident manner, written and verbal.
• Strong interpersonal skills with positive disposition.
• Strong team player.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Wong Xue Ying

BGC Group Pte Ltd

EA License No: 05C3053

Registration No. R22108799

We are hiring Customer Service Specialist to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

· Process part orders and service requests with accurate pricing, cost/revenue allocation, and follow-up.

· Prepare pricing for parts and returns based on customer contracts, discounts, and currency rates.

· Ensure correct shipping methods and liaise with Accounts Receivable to resolve billing issues.

· Maintain high-quality customer service and support cross-functional initiatives.

· Handle ad-hoc tasks as assigned.

Job Requirements

· Diploma/Bachelor’s Degree with 3 years of experience in a high-volume service environment.

· Knowledge of incoterms and ERP systems.

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan

Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

1) Managing front desk phone calls and emails.

2) Collection and settlement of payment.

3) Check and confirm orders.

4) Provide service to customers enquiries.

5) Ensure and monitor the need of the operation.

6) Check customers ledger and ensure all direct billing folios are authorized and proper correspondences.

7) Provide informations about company and its services.

8) Anticipate customers needs, respond promptly, maintain positive customers relations and ensure customers satisfaction at all times.

9) Perform all other adhoc duties as and when required.

10) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.

• Working Location: Woodlands Central
• Monthly Salary: $2390 per month
• Able to commit immediately till end January 2025 (Subject to monthly extension)
• Mon - Fri Office Hours (No work required on weekends and PH)

Responsibilities:

• Assist customers with their enquiries on services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Prior Customer Service experience in the service industry will be advantageous
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Working Location: Tampines Central

Working Hours: Monday to Friday 8.30am – 5.30pm

Monthly Salary: $2390 per month

Work Period: Immediate till end January 2025 (subject to further extension based on performance)

No Prior Experience Required

Responsibilities:

• Manage and assist with incoming enquiries from customers
• NO SALES INVOLVED
• TRAINING WILL BE PROVIDED

Requirements:

• GCE O Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Job Responsibilities:

• Approaching in store shoppers to promote the app to them
• Guiding customers on how to use the app, ensuring that the customer knows how to use it
• Answering questions given by customers
• Troubleshooting technical issues

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Customer Service Receptionist (Beauty Wellness)

• Somerset / Tanjng Pagar
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Preferably with experience in similar/related industry

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Customer Service Team Lead / Manager

(Order Management & Logistics)

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: S$ 4,000 - 6,000

Job Summary

The Customer Service Team Lead oversees the order management process, ensuring excellent customer service delivery. This role manages a team, coordinates with various departments, and enhances customer satisfaction.

Key Responsibilities

• Provide hands-on support for the full order-to-cash function across multiple countries.
• Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
• Develop and implement order management policies to improve efficiency and accuracy.
• Collaborate with various teams to ensure timely fulfillment of customer orders.
• Review key performance indicators (KPIs) and recommend changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements.

Job Requirement:

• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279