Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

We are hiring service crew for our cosy neighborhood plant-based cafeteria – Soul Kind Café! At our café, we serve vegetarian and vegan Asian-fusion cuisine. We are looking for customer service-oriented individuals with the right attitude to join us!

Job Description

• Provide friendly, excellent, and professional service to our customers to ensure they have an enjoyable and pleasant experience
• Serving food and beverages to customers
• Cashiering duties including closing the register at the end of the day – filling in the closing forms and settling all modes of payment
• In charge of the daily handling of cash revenues and the float. This requires you to be detail-oriented in counting the daily sales and float, as well as being customer oriented to process various modes of payment
• Inventory management
• Always maintain cleanliness and organization of the cafeteria
• Ability to upsell and collect feedback from customers on their meal and service

Requirements

• Positive and can-do attitude
• Customer service-oriented individual
• Possess good interpersonal communication skills

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Principal Responsibilities

• Accountable for compliance with safety, health, environmental, quality and relevant industry standards.
• Responsible for the maintenance of Electrical, Instrument and Analyzer in the plant
• Responsible for trouble shooting the plant Electrical, Instrument and Analyzer issues
• Accountable for supporting the MOC process
• Responsible for ensuring Permit to Work process is followed and adhered before it is approved
• Responsible for compliance to all Procedures, Routines, Logs and other Operational Processes
• Responsible for providing technical support during pre-commissioning/commissioning and start-up
• Work closely with the Maintenance Team to resolve day-to-day Electrical, Instrument and Analyzer problems
• Work with Maintenance Team to supervise and implement the works according to the schedule and requirements
• Support process improvement, productivity and reliability projects
• Able to identify the different types of instrument cables and work according to the specifications
• Basic Knowledge about different types of control valves/Field transmitters-construction and
• maintenance.
• Must be familiar with test equipment like Multimeter, Loop calibrator, Pressure calibrator etc., Able to troubleshoot the instrument loop problems.
• Able to work long hours during emergencies to complete the work.
• Attend to emergency call-out and provide night-shift support during plant start-up and shut-down period
• Accountable for the supervision and execution of day to day Electrical, Instrument and Analyzer maintenance activities including PM / CM
• Accountable for the planning, supervision and execution of maintenance and TAR Electrical, Instrument and Analyzer activities
• Responsible for pre-comm & commissioning activities for new projects
• Participate in audits (internal & external) and accountable in closing corrective action items
• Participate in Root Cause Analysis investigation and accountable in closing action items
• Appointed as acting Site Supervisor when situation arises
• Any other day to day operational matters as required

Requirements

• At least 3 years Operational experience with demonstrable exposure to process plant operations and site-based activity or equivalent.
• 5 years E&I experience in Chemical Process Plant.

General Manager - Operations

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented General Manager, Operations to join our team in Tuas South, Singapore, as part of Singapore’ senior leadership team. This role will be Onsite, and it is required travelling within Singapore.

In this role, you will make an impact in the following ways:

• Develops and implements operational strategies aligned with organizational goals through the customer service and field service managers.
• Engages and collaborates with the various business segments and functions leaders to align on the country’s strategic initiatives to develop shared objectives and resolve cross-functional challenges that may impact organizational success.
• Set challenging goals and manages the business towards the Annual Operating Plan, monitors the branch’s balanced scorecards, profit and loss and asset metrics.
• Implements operating policies and procedures across multiple functional areas including customer service, service operations, finance, quality control, purchasing, Inventory management, and human resources.
• Focuses on enhancing customer satisfaction by ensuring operational excellence and addressing customer concerns.
• Drives strategic projects and initiatives for continuous improvement and to improve operational efficiencies.
• Manages compliance with Health, Safety and Environment standards and audits.
• Develops and motivates people managers. Set challenging work plans and individual development plans, building high-functioning teams, aligned to Cummins’ Values.
• Develops a deep understanding of all of Cummins’ businesses.

Qualifications - External

To be successful in this role you will need the following:

• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Drives results - Consistently achieving results, even under tough circumstances.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Influence Health and Safety Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
• Understand and aligns to Cummins’ Mission, Vision and Values, while learning and exemplifying our Cummins’ Leadership Behaviors.

Preferred Qualifications:

• College, University, or equivalent degree in Engineering, Business or related field required. Advanced degree in Business or related field preferred
• Six Sigma Green Belt certification or Sponsor certification required.
• Significant relevant experience required, including managerial and budgetary experience.
• Engages and collaborates with the various business segments and functions leaders to align on the country's strategic initiatives to develop shared objectives and resolve cross-functional challenges that may impact organizational success.

Compensation and Benefits

• Salary rate commensurate with experience. Flexi benefits, Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical, Dental / Hospitalization Insurance.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

· Full in charge of Machine assembly

· Handling Electrical panel wiring and machine cable routing

· Perform machine testings

· On-site installation & commissioning

· Machinery maintenance, servicing & troubleshooting

· Updating progress of given tasks to department head

· Ensure given tasks complete within given timeline

· Liaising with suppliers, contractors and customers on site installation job

· Documentations as per ISO and Bizsafe standards

· Maintain workshop cleanliness after daily job

Job Purpose:

Mechanics maintain and repair machines, heavy equipment, cranes, and sub-assemblies in the workshop.

Responsibilities:

· Positive outgoing approach and attitude to all tasks

· Maintenance and servicing experience on heavy crawler/mobile equipment, forklifts, MEWPs. Experience working on mobile cranes such as Linkbelt, Tadano, Kato, Sany, XCMG, Zoomlion (highly desirable, however we will train and upskill the right candidate from all mechanical backgrounds)

· Experience working in planned and reactive maintenance environments.

· Strong diagnostic and fault-finding skills.

· Strong time management skills

· High attention to detail with the ability to complete paperwork and service records accurately.

· The ability to pass a medical pre-employment examination.

· Any other ad-hoc duties as assigned by the Company.

Qualifications:

· Possess either NITEC or Diploma in Mechanical Engineering

Experience:

· Minimum 5 years’ experience

Competency:

· Possess valid SG class 3 driving licence is a must.

· Possess valid Class 4 & 5 driving licence will be an advantage.

Job Highlights:

• 5.5 days work week, 9am to 6pm (Weekdays) / 9am to 1pm (Weekend)
• Salary: Up to $3000 (commensurate with experience) + transport allowance + AWS + VB
• Location: Jurong Logistics Hub

Job Responsibilities
• Respond promptly to customer inquiries via various channels, including email, chat, and social media.
• Provide accurate and helpful information regarding products, orders, and general inquiries.
• Collaborate with the operations team to track and monitor order statuses and deliveries.
• Investigate and resolve customer issues and complaints in a timely and effective manner.
• Develop a strong understanding of Epitex's product offerings to provide detailed information and product recommendations.

• Maintain clear and professional communication with customers to ensure a positive and seamless customer experience
• Communicate proactively regarding any potential delays or issues with orders.
• Gather and document customer feedback to identify trends and areas for improvement.
• Provide insights to the management team for enhancing the overall customer experience.
• Perform administrative tasks related to customer service, including order processing, data entry, and documentation.
• Collaborate with the operations team to address customer-related challenges and streamline processes.
• Work closely with other departments to ensure a cohesive and customer-centric approach.
  
  Job Requirements
  • Strong interpersonal and communication skills.
  • Customer-focused with a passion for delivering excellent service.
  • Detail-oriented and able to handle multiple tasks simultaneously.
  • Proficient in using customer service software and platforms.
  • Good spoken and written English.
  • Previous customer service experience in the e-commerce is a plus.

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for transport co-ordination and safety procedures as well as being careful and meticulous is an important attribute of this position.

The ability to multi-task, communicate and manage drivers is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries in process of onboarding;

3. Ensuring that routes are running effectively and efficiently;

4. Plan, route and co-ordinate with suitable drivers on their routes;

5. Assist in training and ensuring that service quality is upheld;

6. Deal with feedback, queries and complaints positively and effectively;

7. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, is patient and able and comfortable in communicating with people at all levels and from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Enjoys multi-faceted co-ordination and is a strong team player;

4. Able to adopt IT processes, is adept in the use of technology and will train crew and drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work independently as well as in a team and can function competently under pressure;

7. A willing and cheerful learner, worker and leader.

Prime mover driver to deliver container unit in and out of Singapore port to customer premises.

Also the role of collecting and returning of container unit from container depot to and from customer premises.

Job Description & Requirement

• Assist in the office and operational administration of the Company
• Maintaining the billings and sub-contractors payment system, vehicle management system
• Computing and verification of expenses, claims, allowances, overtime and other staff payments etc
• Ensuring complete and systematic records are maintained
• General administration duties including documentation, filing, updating database etc
• Other duties as appropriate to ensure the smooth running of the business.
• Proficient in Microsoft Office applications with high degree of accuracy and strong attention to detail is essential
• Must be able to work independently and with minimal supervision, yet capable of completing tasks assigned within the team environment
• Must be able to work within monthly deadlines
• Must be able to work well in a team
• Good interpersonal and teamwork skills, ability to communicate and manage well with all levels of the Company
• Other duties as assigned

Roles and responsibility:

• Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of client and other manufactures Process and Industrial refrigeration equipment.
• Carry out comprehensive plant inspection for marine and commercial refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
• Carry our service work to the highest possible standard in line with client policy & procedures and industry recognised best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense.
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
• During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office
• Supervise subcontractors working on behalf of client
• As Sr. Engineer ensure that experience is passed on to the rest of the FLSP team through mentoring and training.
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to client staff.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management

Requirements:

• Marine & commercial Refrigeration products and systems knowledge.
• Screw, Centrifugal and reciprocating compressor knowledge.
• PLC and microprocessor controls knowledge.
• Refrigerant
• Health & Safety
• Preferred Educational Level: Diploma / NTC 2/3 in Refrigeration and/or relevant industry experience.
• 5 years and above experience in HVAC industry.
• Experience in servicing air-conditional equipment is preferred.
• Self-motivation in improving the knowledge related to the jobs.
• Able to write technical / service report.
• Willing to work long hours.

1. Installation and Commissioning: Electrical Service Engineers are involved in the installation, testing, and commissioning of electrical systems and equipment on marine vessels. This includes power distribution systems, lighting, navigation systems, communication systems, and other electrical components.

2 Maintenance and Repairs: They are responsible for conducting routine maintenance and troubleshooting electrical issues on board. This may involve diagnosing problems, repairing or replacing faulty components, and ensuring that all electrical systems meet safety and regulatory standards.

3. Inspections and Testing: Conducting regular inspections and testing of electrical equipment to ensure compliance with safety regulations and standards. This includes performing routine checks on generators, switchgear, transformers, and other electrical systems.3.Upgrades and Modifications: Electrical Service Engineers may be involved in upgrading or modifying existing electrical systems to improve efficiency, meet new regulations, or accommodate changes in vessel operations.

4.Documentation: Maintaining accurate records of all electrical work performed, including service reports, inspection logs, and equipment manuals. This documentation is essential for compliance, future reference, and troubleshooting.

5.Training: Providing training to shipboard personnel on the proper use and maintenance of electrical systems. This ensures that the crew is aware of safety procedures and can handle basic electrical issues.

6.Collaboration: Working closely with other engineering disciplines, such as mechanical and electronics engineers, to ensure seamless integration of various systems on board.

7.Regulatory Compliance: Staying updated on maritime regulations and electrical standards to ensure that the vessel's electrical systems meet all legal requirements.

8.Emergency Response: Being prepared to respond to emergency situations involving electrical failures or malfunctions and taking prompt actions.

Duties and Responsibilities

• To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
• Provide quotation to customer according to agreed price model
• Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
• Manage backorders/order backlog closely by working with part supply planners/logistic team
• Engage with customer in issue/discrepancy escalation and resolution
• Maintain excellent customer relations and upkeep KPI standard
• Conduct internal process audit and ensure compliance
• Other duties as and when assigned

Requirements

• Diploma/Degree holders
• At least 3 years supply order fulfillment experience
• Strong people management and communication skills
• Knowledgeable in computer spare parts supply chain
• Proficient in English
• Able to speak Mandarin in order to communicate with mandarin speaking vendors and customers will be an advantage
• Have initiative and be able to work independently in a fast pace environment
• Preferably with SAP knowledge and proficient in Microsoft Office

A World Of Opportunities Awaits

Company Name: Laguna National Golf Resort Club

Job Title: Customer Service Executive (Club Concierge)

JOB DESCRIPTION

• Provide a high level of customer service and assist in members and guests’ enquiries.
• Assist in golf reservations for members and guests (via phone, email or in-person).
• Perform opening and closing procedures for golf sports shop.
• Responsible for the accountability of all sales and money transactions made during shift.
• Maintain an accurate up-to-date Golf Tee Sheet.
• Collect fees for the green, buggy, rental club/shoes, corporate and late cancellation, etc.
• Assist members and guests by selling merchandize an providing information in a professional manner.
• Assist in rotating stock, displaying merchandize in an appealing, well presented and orderly manner.
• Assist in maintaining/monitoring inventory and stocktake.
• Communicate with Golf Service Attendant, Golf Course Officer on changes, wherever appropriate.
• Assist corporate events with billing, registration, goodies bags, issuing score card, etc.
• Receive and process payment from member’s monthly statement, refunds and billing disputes.
• Assist and provide relevant application forms for members and guests on various privileges and services.

JOB REQUIREMENTS

• Min GCE ‘N’ Level or equivalent
• Min 1 year of experience in sales / customer service
• Ability to read and speak English fluently
• Good interpersonal and communication skills
• Excellent track record in work performance as well as timekeeping
• Possess a high level of confidentiality when handling Private & Confidential matters
• Proficient in MS Office Word & Excel
• Five-day work week.
• Rotating shift hours. Must be willing to commit on weekends and public holidays.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offers many other career opportunities in our operations that might be of interest to many others. We are delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use, and disclosure as described above, relevant personal data may also be transferred outside Singapore.

For more information, please visit www.lagunanational.com.

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Job Description:

As a Rotating Machine Service Engineer, You will be involved in various aspects of maintenance, repair, and overhauling (MRO) of rotating machinery, with a focus on conducting MRO, vibration analysis, coordinating technical solutions, and ensuring the quality of repair work.

Job Scopes:

• Conduct vibration analysis for rotating equipment using Machinery Vibration Analyser.
• Analyse vibration data to identify potential issues and recommend appropriate corrective actions.
• Communicate effectively with superiors, suppliers, and customers regarding technical solutions and the timely execution of service jobs.
• Collaborate with the workshop service teams and customers as a team player in matters related to repair and overhauling.
• Supervise the repair and overhauling (MRO) of rotating equipment, including pumps, air compressors, gearboxes, etc.
• Perform balancing, alignment, and required test runs to ensure optimal performance.
• Ensure repair quality for rotating equipment, both at the workshop and on-site.
• Develop repair procedures and checklists to standardize the MRO process.
• Prepare comprehensive final service reports detailing the work performed and outcomes.
• Conduct component failure analysis for rotating equipment to determine root causes.

Requirements:

• Possess a minimum of 3-5 years of hands-on experience in the maintenance, repair, and overhauling of rotating equipment, including pumps, air compressors, and gearboxes in oil and gas, chemical, and petrochemical industries.
• Hold a Diploma/Degree in Engineering, preferably in the mechanical field.
• Demonstrate a good understanding of rotating machinery principles, vibration analysis techniques, and MRO processes.
• Exhibit effective communication skills and the ability to work collaboratively in a team environment.
• Possess Class 3 Driving License

This role requires a combination of technical expertise, hands-on experience, and effective communication skills to ensure the successful service and maintenance of rotating equipment, contributing to the overall reliability and efficiency of machinery

Job Responsibilities

• Addressing to customer enquiries by providing quotations, shipments updates and inovice bills
• Coordinating receipt and record of incoming shipments
• Arranging outgoing shipments by booking and liaisng with transport providers/carriers/vendors
• Liaisng with departments making sure operation runs smoothly
• Preparing and filing of shipping documentations
• Ensure shipments are compliance with regulations and requirements
• Develop and maintaion relationships with carriers, cusotms brokers, and other stakeholders to ensure smooth operations
• Ensure documentation is accurate and up-to-date, including bills of lading, commercial invoices, and other necessary papeworks
• Work well with internal stakeholders within the company to ensure seamless logistics solutions for the customers
• Any other adhoc duties assigned

Job Requirements

• With at least 3 years of relevant expereince in the freight forwarding industry
• Diploma in Logistics Managment or relevant studies
• Proficient in MS Office
• Self motivated, able to work in a team and independently
• Posses good communication and written skills

Job Description Summary

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.

Customer Success

· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.

· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.

· Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.

· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.

· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led

· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

· Build deep industry expertise and apply that expertise to help customers realize value.

· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.

· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

· Act as door opener to new relationships within the customer.

· Ensure account compliance and lead accounts with integrity.

People

· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team

· Mentors junior Account Partners and provides skills assessment

· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals

· Act as a steward of the Kyndryl culture

Job Qualifications

· University Graduate and minimum of 15 years working experience in IT

· More than 10 years of IT services sales experience in Singapore Public Sector

· Experience in managing P&L of greater than US$30 million

· Work experience with global multinational IT service provider preferred

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Passion for the high-end environment.
• Assist customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering valuable solutions.
• Utilize multiple complex systems to accurately document and research customer information.
• Provide meaningful and relevant insight to customers regarding the services that can provide for them.
• Gather client and partner feedback to enhance ad products and the customer experience.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Client-centricity, positive mindset, flexibility, adaptability to changes, and strong teamwork are expected qualities.
• Interest in the fashion industry would be an added advantage.
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

JOB RESPOSIBILITIES

• Product delivery training to distributors and customer
• Provide diagnosis guidance and analysing of fault found to Distributor/End-user, remotely via emails and/or calls.
• Carry out field services at site in local and ASEAN countries. And ability to travel to ASEAN countries for visiting Distributors and customers (once per 1-2 months)
• Furnish service report and recommendation of spare parts, assisting Parts Team to locate correct spare parts from parts catalogue.
• Furnish warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated, cooperate and comply.
• Submitting trip/visit/monthly/other report to management.
• Providing leadership, guidance, and support to marketing, service and spare parts teams.
• Building close working environment with key distributor channel partners and major customers to align our supply, quality and service offering.
• Continously reviewing the operations and sales function to ensure the structure can support our customers and our business ongoing growth.
• Managing the Customer Support and Technical Service functions.
• Managing staff succession planning and continously building internal and external people capability.
• Plan, implement and monitor continuous improvement initiatives.
• Support and driving the Quality Management System and overseeing, directing all health and safety programmes and process.
• By Weekly operational reporting to regional head office
• Coordination with head quater by Japanes language

REQUIREMENT

• Diploma and/or certificate in Engineerint with relevant working experience in construction machinery industry.
• 10 years of relevant experience.
• Japanese language skill
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid class 3 Driving license.

German environmental company hire class 4 driver. to drive and collect waste from different premises. tuas area company ,

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm