Overview: We are seeking a motivated and dynamic contract employee to join our team and assist in our customer service and operational processes. As a Customer Service and Operations Assistant, you will play a crucial role in ensuring exceptional customer experiences while gaining hands-on experience in various aspects of our operations. This role offers an opportunity to develop essential skills in communication, process improvement, teamwork, and problem-solving.

Key Responsibilities:

• Customer Service:
  • Handle customer queries and complaints promptly and professionally.
  • Manage incoming customer phone calls (average 5-10 calls per day) and provide effective solutions to customer issues.
• 
  
• Operations Support:
  • Coordinate end-to-end service and order management, including service fulfillment, job scheduling, and order processing.
  • Collaborate with contractors to ensure efficient and timely service scheduling and delivery.
  • Assist project engineers in scheduling installations and ensuring timely project completion.

Requirements:

• At least 1-2 years of working experience in Customer Service Operations.
• Fresh graduates are welcome to apply, training will be provided.
• Familiar with CRM.
• Strong written, verbal, communication and quantitative skills
• Exceptional interpersonal and customer service skills.
• Must be able to read, write and speak English fluently.
• Additional Asian language skills are a plus.
• Ability to multitask and work well with other departments within the organization.
• Enthusiastic about process improvement and willing to learn.

Job Description

• To assist the Sales department to generate quotation
• Perform sales admin duties
• Handle any sale enquiries
• Any other task required by the company

Job Requirements

• Diploma in Electrical Technology or Building Services Technology (Mechanical /Electrical)
• Basic Computer Knowledge
• Training will be provided
• Applicant with experience in construction industry -Fire protection will be advantage

RESPONSIBILITIES

• Assist customers with after-sales service issues (spare parts & repairs)
• Handle customer complaints & issues promptly and accurately
• Provide ideas to improve customer experience
• Ensure proper documentations to avoid delays
• Liaise closely with pertinent departments to resolve the issue
• Other ad-hoc duties as assigned

REQUIREMENTS

• Excellent customer service skills
• Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude
• "N" Level, “O” Level, “A” Level
• Proficient in MS Office applications (Word & Excel)
• Bilingual, preferred
• Ability to start work within short notice
• Entry level candidates are welcome to apply

Business Development (Semiconductor equipment repair service)

1. Develop RF plasma equipment Repair Business

2. Support Semiconductor Wafer Fab customers

3. Minimum 3 years business development experience for semiconductor spare part or equipment

4. Possess good network with key persons at existing wafer fab customers

Teleport is technical service provider for RF Plasma equipment on vacuum chamber in Semiconductor manufacturing process.

Responsibilities:

• Manage enquiries and feedback related to the project
• Report directly to Project Manager
• Work closely with the relevant parties such as residents, consultants, authorities, etc.
• Implement proactive steps to address complaints arising from construction activities
• Maintain a documented record of requests and complaints received from residents and/or public
• Issue and distribute advance notifications to the public regarding upcoming work.

Requirements:

• Only for Singaporeans/PR
• Experience in customer service for BTO projects
• GCE O/A Level with relevant certificates

Suitable candidates are encouraged to apply to this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

Summary:

• Location : East
• MNC with good career progressions
• Friendly Working Environment

Responsibilities:

• Validate local and incoming documentation.
• Manage various types of documentation including AWB, Invoice, Custom Declaration, BL, Packing list, etc.
• Provide support to customers regarding shipping inquiries, delivery estimates, and order status updates.
• Accurately recording shipping details into systems, perform documentations.
• Close all job files promptly to meet month end account closing

Requirements:

• Candidate with experience in freight forwarding is a plus
• Candidate with no experience is welcome. Training will be provided.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Our Art Studio PLQ Mall (Paya Lebar MRT) outlet is hiring.

We conduct art classes for all ages and retail of art materials.

We are looking for sales staff:
1) Full time (6 days a week)

OR

2) Permanent part time (2-3 days a week)

Those looking for short term jobs need not apply.

Candidate must be comfortable doing sales, speaking with customers.

Job description

- Market/Sell our classes to customers

- Cashiering duties

- Maintain inventory list

- Manage/pack online orders

- Keep the studio/store clean and tidy

- Scheduling of art classes

Requirements

- Friendly and able to speak/communicate with customers

- Able to multi-task

Interested candidates please send your CV with below information:

- Personal details

- Educational qualifications

- Prior work experience, if any

- Date able to start

We regret only shortlisted candidates will be contacted.

Key Activities / Accountabilities

· To coordinate and execute Customer Sales

· To process and acknowledge customer PO

· Track and follow up customer PO delivery date

· Manage the Sales Order, Invoice and DO using the ERP system

· Coordinate and manage the logistics department for delivery matter

· Prepare shipping documents for shipment related to customer order or replacement

· Prepare quotations for Sales Team if required and record all customer quotations

· To Liaise with customer Purchasing/ Finance Team for Invoice request

· Monitor customer website portal for new PO, Invoice, and PO confirmation

· Manage customer documentations for internal reference

· Other tasks as assigned by management from time to time

Preferred Qualifications, Experience and Skills

Qualification:

Diploma in Procurement / Customer relation

Experience:

§ Sales Coordinator

§ Manage inventory

Technical Skills:

§ Basic knowledge in ERP system, excellent in Microsoft Office, Excel and Word

Competencies:

§ Communication capability with all levels

§ Possess a creative mindset to identify and problem solving skills

§ Planning and organising

§ Analytical skills

§ Attention to detail

Language Capability:

§ Proficiency in spoken and written English required

Responsibilities:
• Conduct inspection, trouble shoot and complete maintenance of ship’s main engine remote control system and navigation equipment
• Familiar with ship owners and shipyards working procedures and environment
• Willing to work in local and overseas shipyard as well as anchorage environment at irregular hours which include overnight, weekends and public holiday depending on vessel schedule

Requirements:
• Relevant marine / mechanical / engineering qualification
• Sound knowledge in pneumatics / electrical control engineering
• ‘Hands on’ experience in Marine Automation
• Those with minimum experience or education level will be consider for Technician

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Benefits:

• $2400 - $2700
• Positive working environment
• East

Job Scope:

• Monitor daily operations and ensure orders are process smoothly.
• Handle customers phone calls and emails.
• Issue billing, quotations, sales orders, purchase orders, delivery orders, invoicing.
• Coordinate shipment delivery and documentation.
• Conduct inventory checks, tracking, and replenishment.
• Updating, monitoring and generation of reports.
• Liaise and negotiate with vendors, suppliers and contractors.

Job Requirements:

• Entry Level is welcome to apply
• Candidate with relevant 1 years’ experience is welcome to apply.
• Multitasking and independence.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefits:

• Salary $2300 - $2500 + Allowance
• East Region

Job Scope:

• Trained in practical hands-on skills.
• Perform routine inspections and preventative maintenance.
• Repairing or replacing faulty components or systems.
• Conduct inspections of mechanical components, systems, and equipment.
• Diagnose technical issue work together with assistant engineer
• Following strict safety procedures and protocols.

Job Requirements:

• Entry Level are welcome to apply. Training will be provided.
• Min Nitec/ Higher Nitec/ Diploma in Mechanical/Electrical/Electronic Engineering or equivalent.

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job Title: Customer Support Executive (12 Month Contract))

Responsilbilites

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualifications

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

RESPONSIBILITIES:

• Perform monitoring activities using tools provided as well as reviews of transactions flagged out
• Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
• Handle ad hoc duties as required.

REQUIREMENTS:

• Minimum education level: N levels subject to working experience.
• Minimum 1 year of experience working in an administrative role.
• Fast learner and good team player.
• Demonstrates good communication skills and comfortable to work in a fast-paced environment
• Working/shift hours are 10am-10pm, 4 days a week .
• Able to work rotating shift hours including weekends and public holidays.

Job Responsibilities:

• Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions.
• Execute timely shipping arrangements with overseas’ customers and local hospitals/customers as well, forwarders or respective service providers & related functions.
• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.
• Generate billing invoices and shipping documentations (e.g. packing lists, commercial invoices and others) depending on customs and customer requirements for local and overseas export shipment.
• Coordinate and follow-up on new customer’s requirement.
• Process and follow-up on RGA and product complaints for product replacement or credit transaction.
• Process CN (Credit notes) and DN (Debit Notes) requisition for required transactions.
• To communicate with customers and follow up with the advance payments/outstanding payment. To upload tax invoices into SG hospital panel for payment etc.
• To coordinate/Liaise with forwarders and warehouse for all outgoing shipments/samples shipments/SG deliveries.
• Monitor local safety stocks for local hospitals. Timely reporting with monthly inventory status/ageing report for local SG hospitals.
• Preparation of L/C bills of exchange & Bank documents for submission and negotiation of L/C to the bank up to the funds received from customers.
• Working closely with sales & RA on the target distribution countries to ensure customers’ orders comply with local regulatory requirements.
• Process the POs and shipments for FTZ drop shipments for BIOXIN, Raise PO to BIOXIN upon receipt of orders from customer, follow up and coordinate with BIOXIN/Vendor for the timeline schedule to ship to customer.
• Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.
• Generate and process the Weekly cycle count list to store.
• Set up/update the WI/SP processing flow for planning/store related. Quality system maintenance - departmental documentations/records improving and upgrading.
• File all correspondence to comply with SOP and WI.
• Take charge of the customers and ensure the smooth operations of the order delivery to customers.
• Chase AR outstanding payment for SG local hospital as well as overseas LC.
• Upload the AR tax invoices + support Dos to SG local hospitals NHG AP direct panel/website for payments. Government panel/website required ‘singpass’ to access and upload.
• To support all the internal and external audit for Customer Services, Purchasing and Store. To support for all filing to be done in Singapore for auditing. Examples: to match the signed packing lists with tax invoices/shipping documents. POs/correspondence etc for audit requirement.
• Perform any other ad-hoc duties as requested by Customer Service Manager.

Job Requirement:

• Minimum GCE A level, university, Post-graduate education.
• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.
• Experience in a customer service role.
• Excellent telephone manner.
• Passionate about customer service.
• High level of integrity and able to work under stress and deliver work schedules.
• Good communication and interpersonal skills.
• Self-starter and independent.
• Meticulous and initiative individual.

Please send your resume in MS WORD to [email protected] indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

Customer Service Manager responsibilities include:

· Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth

· Taking ownership of customers issues and following problems through to resolution

· Setting a clear mission and deploying strategies focused towards that mission

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Enhance customer service experience in courier services, create engaged customers and facilitate organic growth

· Take ownership of customers issues and follow problems through to resolution

· Set a clear mission and deploy strategies focused towards that mission

· Develop service procedures, policies and standards

· Keep accurate records and document customer service actions and discussions

· Analyse statistics and compile accurate reports

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

· Keep ahead of industry’s developments and apply best practices to areas of improvement

· Control resources and utilise assets to achieve qualitative and quantitative targets

· Adhere to and manage the approved budget

· Maintain an orderly workflow according to priorities

Requirements and skills

· Proven working experience as a Customer Service Manager in courier services, Retail Manager or Assistant Manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field

Employer is a credit service company.

Job description :

- Call on behalf of customers to remind customers of overdue accounts

- Arrange payment and follow up on overdue accounts

- Perform administrative duties, inquiries, account monitoring

- Update and maintain credit

Job Description

1. Provides immediate response to client’s technical questions and problems.
2. Resolves client dissatisfactions by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
3. Resolves discrepancies in reports by consulting with technical and managerial staff.
4. Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.).
5. Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars.
6. Pursues referenced test result to satisfy client needs and requests.
7. May be rotated to other lab locations or shifts as necessary.
8. Assists with data entry when necessary.
9. Assists with other database building activities when necessary.

Requirements

1. “O” level or with laboratory experience and aptitude.
2. One year’s experience in Client Services preferable.
3. Applicants with no prior experience are welcome to apply.
4. Excellent service oriented attitude and communication skills required.
5. Able to commit to a 5.5day work week

The Role of Customer Service Officer in Alaska Pte Ltd primarily involves providing customer service and after sales support to customer and dealers for technicians servicing and installations support.

• Liaise with customers who have purchased ceiling fans online, providing excellent after-sales support.
• Coordinate and arrange delivery and installation services for customers, ensuring a seamless experience.
• Collect and collate necessary information regarding the customer's location for efficient installation.
• Proactively contact customers requiring servicing appointments, assist in scheduling, and coordinate with technicians.
• Perform accurate data entry tasks to maintain organized customer records and service history.
• Generate and issue quotations and invoices promptly, ensuring clarity and accuracy in all financial transactions.

Any other administrative tasks that directly or indirectly contribute to the sales team morale and performance

Requirements:

1. Excellent communication skills for effective interaction with customers.
2. Strong organizational abilities to manage installation schedules and service appointments efficiently.
3. Detail-oriented approach for accurate data entry and documentation.
4. Customer-centric mindset with a commitment to delivering exceptional service.
5. Ability to work collaboratively with installation teams and technicians.
6. Proficient in using relevant software for quotation and invoicing purposes

Responsibilities:

• To attend to merchant enquiry.
• Perform 1st level technical support over phone to merchant.
• To perform daily administrative data entry accurately.
• Documents scanning and filing.
• Perform data verification.
• Maintains and accurately update customer’s enquiry, problem and resolution into our portal.
• Assist in any Adhoc Customer Care releated matters.

Requirements:

• Preferably a minimum of 2 year working experience in customer service support.
• Good communication skills.
• Pleasant personality and ability to work under pressure.
• Eyes of details.
• Computer Literate.
• Ability to communicate in English.
• Able to work on shift including weekends and public holidays.

Tasks and duties

• Interacting with customers to provide information about our STAR Confinement services.
• Resolving any issues by addressing and understanding customers' needs.
• Using communication tools such as telephone, email or chat to address customer enquiries and complaints.
• Tracking customer interactions, recording details of enquiries, follow-ups, as well as actions taken.
• Working with other departments or staff to ensure customer satisfaction.
• Sourcing and developing client referrals to build business relationships.
• Monitoring processes and procedures to adhere to company standards and policies.

Roles & Responsibilities

• Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
• Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
• Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
• Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
• Escalate unresolved project issues to the supervisor for further guidance and action.
• Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
• Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
• Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
• Participate in all job-related training to stay informed about the solutions offered by the company.

Requirements:

• Skilled in interpreting blueprints and schematic drawings.
• Capable of climbing ladders and proficient in the operation of handheld power tools.
• Strong communication skills with a commitment to delivering exceptional customer service.
• Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times.

Roles & Responsibilities

• Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
• Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
• Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
• Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
• Escalate unresolved project issues to the supervisor for further guidance and action.
• Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
• Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
• Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
• Participate in all job-related training to stay informed about the solutions offered by the company.

Requirements:

• Skilled in interpreting blueprints and schematic drawings.
• Capable of climbing ladders and proficient in the operation of handheld power tools.
• Strong communication skills with a commitment to delivering exceptional customer service.
• Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times.

CubePay has an immediate job opening for a "Field Service Technician" in Singapore. This crucial position provides round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore who depend on our digital payment devices to accept cashless payments. If you like to solve tech-related challenges for customers and be part of a team trusted for its service excellence, here is a unique job opportunity.

About the Job

The Field Service Technician is a vital member of the Technical Support Team, responding to customer requests for on-site attention, from training, installing, upgrading, and solving technical issues and ensuring a high level of merchant satisfaction.

What's in the Job

• Whenever a new merchant signs up for CubePay's digital payment service(s), you are required to help the merchant get started, from training, guiding, installing, setting up, and upgrading payment terminal devices - hardware, device software, and related networks.
• You will be on standby to respond to merchants requesting on-site technical support.
• You will be required to make scheduled visits to merchants to troubleshoot, and solve their technical problems, as and when required.
• Finally, you will be required to send your service reports so we can continue to monitor and improve the quality of our customer support.

The Candidate

• You must have at least an ITE NITEC vocational qualification, its equivalent, and/or higher.
• Valid Singapore Class 3 driving license or Class 2B motorcycle.
• Possess beginner to intermediate consumer IT, hardware, software, and system networking knowledge.
• Comfortable in setting up and installing consumer smart devices (such as your smartphones, home networking routers, WIFI, etc).
• Able to be put on standby duty, including weekends and public holidays.
• An independent problem-solver, a pleasant personality, communicates well with customers, and a team player.

Compensation and Benefits

We will offer a competitive compensation package to the right candidate, including a basic salary and standby allowance, medical benefits, on-the-job training, and perks.

To apply, please click the below link:

https://careers.cubepayment.com/jobs/Careers/616675000001438080/Customer-Care?source=CareerSite

CubePay Candidate Data Protection Notice:

https://www.cubepayment.com/candidate-data-protection-notice