Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities

• At least 5 years of consultancy experience with a minimum of one end-to-end project, preferably more.
• Proficiency in NodeJS, network protocols, and other front-end related technologies, with in-depth experience in at least one of the mainstream front-end frameworks (Angular or Mobile development for iOS and Android).
• Understanding and experience of MongoDB database, message systems, and cache systems.
• Proven experience in application management or a related field.
• Strong understanding of application architecture, databases, and infrastructure.
• Exceptional problem-solving skills with a track record of analyzing complex technical challenges and providing innovative solutions.
• Excellent communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
• Familiarity with Agile/Scrum methodologies and a history of delivering high-quality software in an Agile environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Interested candidates, please send over your resume to [email protected]

What you'll Do

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. 

The day-to-day

• Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
• Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
• Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
• Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
• Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
• Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
• Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
• Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
• Full P&L responsibility with monthly reporting to Segment President
• Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Salary: Basic $2,100 - $2,600 + OT pay + VB

Time: Monday - Friday (8.30am to 5.30pm), alternate Saturdays (8.30am to 12.30pm)

Location: Senoko Road

Responsibilities:

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times.
• Identify and respond to customers’ needs by providing accurate information and advice.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc.
• Prepare quotation and raise Work Orders accordingly.
• Raise job orders to workshops & contractors.
• Liaise with controllers & contractors on service/repair quality and price of work.
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers.
• Update the service/repair schedule and vehicle collection with customers.
• Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines.
• Escalate more pressing issues to supervisors.

Requirements:

• Min O Level.
• Able to work under pressure, multi-task, prioritize and manage time effectively.
• Meticulous and has a good work ethic.
• At least 1 year relevant customer service / administrative / support function experience.
• MS Office Skills.
• Familiar with CRM system advantageous.
• Attentive, adaptable and responsible with good communication skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Job Responsibilities

• Provide and ensure good customer service in the store
• Responsible for the sales and profitability of the store
• Manage and motivate a team to increase sales and ensure efficiency
• Ensure the cleanliness and maintenance of the store

Job Requirements

• Candidate must possess at least Higher secondary/College in any field.
• Preferably bilingual so as to be able to liaise with Mandarin speaking customers and associate.
• No work experience required.
• Preferably Entry Level specialized in Sales - Retail/General or equivalent.
• Able to work retail hours including weekends and public holidays
• Self-motivated and results driven with a positive personality
• Responsible for a positive working attitude
• Customer Service Oriented

Interested parties call 6298 0027 for more info.

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and/or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of the motor insurance claim process would be an advantage
• Customer service-oriented, proactive, and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Salary: Basic $2,601 - $3,300 + VB

Time: Monday - Friday (8.30am to 5.30pm), alternate Saturdays (8.30am to 12.30pm)

Location: Senoko Road

Responsibilities:

• Overall in charge of the CSO and CSA team (frontline team).
• Champion the front line image of the Company to customers.
• Ensure accountability and integrity operational readiness of frontline team.
• Promote and enhance frontline team’s image and capability.
• Develop the team to achieve excellent service level, productivity and efficiency.
• Ensure compliance to company policies, financial, process and industrial standards.
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.

Requirements:

• Min Diploma level.
• Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.
• Computer savvy (MS Office, CRM system).
• Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).
• Possess strong leadership skills.
• MS Office Skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

We are a world leading supplier of climate solutions for the future. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Together, we work to support our customers in creating a healthier planet. Come work for us and be part of this exciting journey.

About the job

We are looking for a dynamic and skilled Service Sales Engineer to join our team. In this role, you will be pivotal in expanding our service contract sales, and engaging with new and existing clients to meet our sales targets. Your expertise in mechanical engineering will be vital in providing tailored solutions and maintaining strong customer relationships. If you are a motivated individual with a blend of technical acumen and sales prowess, this role offers a challenging yet rewarding opportunity.

Role and Responsibility:

• Expand service contract sales, focusing on both acquiring new clients and retaining existing ones to achieve sales objectives and targets.
• Provide customers with quotations for spare parts, focusing on standard items.
• Establish and maintain ongoing, positive relationships with our existing customer base to secure and cultivate future business opportunities. This includes recommending equipment upgrades tailored to customer needs.
• Deliver accurate monthly sales forecasts and reports of area of responsibility.
• Ensure enforcement of all service jobs and purchases, ensure all are correctly captured, ordered, invoiced, and fulfilled in a timely manner.
• Participate in marketing initiatives to enhance sales performance.
• Perform any other tasks or duties as assigned by the Company.

Candidate Requirements:

• Minimum Higher NITEC or Diploma in Mechanical Engineering or a related field.
• At least 2 years of relevant sales experience in a similar role.
• Able to read, understand, and interpret technical manuals and schematics.
• Able to work independently and a team player with excellent interpersonal and communication skills.
• Must possess a Singapore Class 3 Driving License.

At Munters, you get the chance to influence and solve meaningful problems for society. We lead with an absession for climate, with people in the core and sustainability as part of the DNA.

Job Description & Requirements

• Process customer orders.
• Process purchase orders to vendors.
• Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.
• Monitor delivery schedules and expedite delivery of purchases.
• Investigate and resolve problems with deliveries.
• Process returns /claims. Arrange the return of damaged stocks to vendors.
• Liaise and follow up with vendors on shortages or excess shipments.
• Responsible for providing weekly reports as required.
• Coordinates date and times of delivery to customers based on coordination with all departments applicable.
• Develops and maintains relationships with purchasing contacts.
• Check & verify invoices received from forwarders or courier companies before a/c processes payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.
• Any other related projects/duties not indicated above will be assigned by the superior from time to time.
• Liaison with sales, assist in processing quotations and orders loading.
• To ensure timely delivery of shipments.
• Constantly work on improving purchasing processes and developing cost-reduction initiatives.
• minimum GCE “O” level or equivalent.
• 2-3 years of working experience in customer service or buyer field.
• Proficiency in MS Office, especially MS Excel.
• Knowledge of ACCPAC will be an advantage
• Effective communication skills and negotiation skills.
• Initiative and hardworking.
• Follow-up and attention to detail.

Job Summary:

• Industry: Healthcare
• Employment type: 2-year contract (renewable/convertible to permanent position)
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).

Job Responsibilities:

• Ensure the department’s operational readiness
• Ensure that workstations are always kept tidy and clean
• Ensure sufficient stationery stock
• Assist with a smooth patient journey
• Provide administrative assistance in the daily operations and department events
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Job Requirements:

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage
• Team player with good communication, customer service and interpersonal skills.
• The ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and different clinics when needed
• Prior experience in hospitality or service industries will be an advantage

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Responsibilities:

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Other relevant duties as assigned

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Read and comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

• Design and implement cross-platform APIs for Enterprise SSD validation and characterization.
• Develop and integrate the APIs of new test equipment/tools for test automation.
• Define, plan and execute a test automation strategy, to contribute to the on-going development of in-house automation frameworks/tools.
• Collaborate with cross-functional teams to implement robust test designs based on new feature or customer requirements.
• Troubleshoot SSD and software integration issues, implement systematic approaches to reproduce and root cause the problem.
• Constantly evaluate, refine and enhance validation approaches to drive better coverage and shift-left the detection of failures from customer to internal test framework.
• Identify automation opportunities and implement solutions to improve test scalability and efficiency.
• Maintain good documentation on the test methodologies, workflows and results to ensure future traceability and reference.
• Solid experience in object-oriented programming concepts; Python preferred.
• Ability to communicate complex design patterns through UML documentation.
• Working experience in Windows or Linux stack/kernel/driver is highly desired.
• Good hands-on experience in operating systems API such as process controls, memory management and device driver interactions would be beneficial.
• Excellent knowledge of system storage and the relationship to the platform peripherals: CPU, memory, PCIe, drivers, OS, firmware is a plus.
• Ability to analyze problems, diagnose to root cause, and apply corrective actions.
• Experience with Agile product development processes and project management.
• Strong communication, facilitation, negotiation and teamwork skills across sites & time zones.
• Flexibility and the ability to adapt to a dynamic, rapidly changing environment with shifting demands.

Job scope

- Manage and build strong relationship with clients and drive sales growth.

- Provide after-sales service.

Requirement

- Good communication and interpersonal skills.

- Pleasant personality

- Computer literate

- Able to communicate in English and Mandarin (most of our clients are elderly, Mandarin-speaking people)

Salary

$2500 plus commission. $2200 during probation.

CHAGEE TEA，Chinese F&B brands，having a bright future. We are rapidly expanding into the international market.

Job Description

We are searching for an exceptionally talented and experienced Director of Global Market Development to spearhead our ambitious international expansion initiatives.This role demands a visionary leader with a track record of navigating complex global markets, driving unprecedented growth, and optimizing retail space channels both online and offline.The ideal candidate will possess unparalleled strategic acumen and the ability to thrive in a fiercely competitive landscape.

Key Responsibilities:

- Develop and execute a cutting-edge market development strategy for global expansion, including retail space channel development, online, and offline channels, in alignment with organizational objectives.

- Identify and capitalize on untapped market opportunities, leveraging deep insights into consumer behavior, competitive landscapes, regulatory environments, and retail space dynamics.

- Forge and nurture strategic partnerships with international stakeholders, including distributors, regulatory bodies, retail landlords, and influential industry players.

- Lead cross-functional teams with precision and finesse to ensure seamless execution of market development initiatives, including establishing and mentoring core teams in each target country.

- Champion brand awareness and customer acquisition through innovative marketing campaigns, promotional activities, and strategic retail space optimization.

- Monitor, analyze, and optimize key performance metrics to drive continuous improvement, including ROI, retail space utilization, and market penetration.

- Provide visionary leadership and mentorship to international market development teams, fostering a culture of innovation, collaboration, and relentless pursuit of excellence.

Job Requirements

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

- Proven track record of at least 10 years in international market development or business expansion roles, with a focus on retail space channel optimization.

- Demonstrated success in launching and scaling businesses in diverse and challenging international markets, overcoming formidable obstacles with creativity and resilience.

- Advanced expertise in online and offline marketing strategies, including digital marketing, social media, traditional advertising, and sophisticated retail space optimization techniques.

- Exceptional analytical prowess, with the ability to extract actionable insights from complex data sets and drive informed decision-making.

- Outstanding communication and interpersonal skills, with a knack for building and nurturing relationships with diverse stakeholders across cultures and geographies.

- Unyielding determination, a relentless work ethic, and the ability to thrive under pressure in a dynamic and fast-paced environment.

Responsibilites

• Coordinate and maintain the quality and productivity of the Customer Services and Operations function.
• Provide support to the outsourced Contact Center.
• Oversee the daily operations of the Customer Operations team, offering support in governance to ensure compliance and the achievement of performance KPIs.
• Engage extensively with both internal and external stakeholders to synchronize business goals, as well as develop and implement strategic requirements and initiatives that support the business strategy and needs.
• Address and resolve escalations, complaints, and complex customer issues swiftly and effectively with minimal supervision.
• Analyze Customer Service data regarding issues or requests to evaluate, offer feedback, and suggest improvements to internal stakeholders.
• Carry out any additional duties as assigned.

Requirements

• Bachelor’s degree with at least 5 years of relevant experience in customer service related field.
• Strong verbal, written and interpersonal communication skills are required.
• Good understanding of Customer services and experience metrics and operations.
• ​​Good knowledge in customer service best practices.
• Ability to work independently in a fast-moving yet ambiguous environment and highly confident in responding to challenging and changing circumstances.
• Hands-on experience in transformation projects
• Experience working in a Digital-Tech start-up industry

Candidates with more years of experience will be considered for managerial positions.

Locations: Bedok, Punggol, Yishun, Pasir Ris, Bukit Panjang, Raffles Place, Joo Koon

Salary: Basic $2,600 - $2,900

Working Days & Hours
- Working days: 6 days work week
- Working hours: 7am-3pm or 3pm-11pm (Rotated shift)

Job Description

• Perform Service Crew duties and oversee operational tasks.
• Supervise staff performance and enforce disciplinary standards.
• Conduct on-the-job training for new employees.
• Contribute to staff performance evaluations.
• Assist in team planning, including scheduling and rostering.
• Demonstrate extensive product knowledge and exemplify exceptional customer service.
• Motivate the team to achieve excellent customer service and revenue targets.
• Requirements:
  Able to stand long hours
• Able to work on rotating shifts and weekends

Interested applicants are strongly encouraged to send in your resume or WhatsApp wa.me/6583482126 for more details ***

To apply, please put in your details as below:

Job Applying : Coffee House Service Supervisor/ Kitchen Supervisor

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862

Role and Responsibilities

• Meet & Greet client(s) on the first day of training

• To conduct facilities & safety briefing to client(s)

• To welcome client(s) in a friendly, highly respectful manner and to be the main point of contact for client(s) during their training

• Interacts with client(s) and answers all customer questions especially on course requirement

• Assist with client(s) CAE check-in processes to ensure collection of appropriate pa­perwork

• Security clearance submissions to stakeholder(s) for approval

• Long term pass application submission for internal customer(s)
• Working closely with the other departments (Training, Sales, Technical, Finance and Scheduling) to assist client(s) with any issues/ concerns
• Assist E-entry visa application for client(s)

• Issue Letter of Visa invitation and/or Letter of Business invitation for internal and external customer(s)

• Support on lodging and logistic for client(s)

• Pre-training package information to be sent prior to training

• Send calendar invite to client(s) for meeting(s) and/or other matter(s)

• Coordinates and schedule media tour(s) and/or site visit(s) planned

• Relays information regarding advisories or memorandum(s)

• Monitor and answer any inquiries about products, training and services received via phone, email and online

• Provide quality customer service on every call received and communicate clearly and effectively with caller. Ensure a warm call transfer is done if there is a need for the caller to speak to other department(s) or personnel for assistance or enquiry
  Send survey email to client(s) daily and approach client(s) to share their feedback
• Inventory check and requisition
• Manage the customer lounge hygiene and supplies in order

• Support administrative matter(s) request by client(s)

• Planning, coordinating and organise meeting(s) for stakeholder(s)

• Collect mail, sort, and allocate. Outgoing mails to be recorded prior mailing out

• Incoming and outgoing courier services
  Responsible in accommodating training booking request(s) submitted by airline planner(s)
• Responsible in planning airlines training roster in the Gemini system
• Publish Instructor(s) and Airline(s) confirmed training schedule(s)
• Notify instructor(s) and crew(s) of their planned simulator session(s)/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute change(s)
• Resolve scheduling and instructor qualification conflict(s)
• Ensure all event(s) are assigned to appropriate regulation(s) 
• Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
• Liaison between internal and external customer(s) for classroom booking request and instructor’s assignment
• Any simulator delay/Aircraft on ground, to notify the respective customer(s)
• Ensure crew name(s) are assigned to the training session(s)
• Responsible to review the journey log on the last day of the month
• Responsible to communicate with finance and airline planner(s) on month end closing matter(s)
• To ensure smooth daily operations of pilot training(s)
• Respond to queries from instructor(s), crew/customer(s) and other relevant parties
• Any other duties as may be required

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

• Brew exceptional and excellent coffee: Both filter and espresso based
• Create innovative and seasonal coffee drinks/cocktail and agree on Non Disclose Clause of in-house recipes for beverages
• Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
• Calibration of coffee machine, grinders as well as maintenance of equipment as per SOP
• Welcoming customers, informing them about new products, answering queries and accepting orders, manage cashiering using the POS machine.
• Perform housekeeping tasks to maintain the Restaurant general hygiene
• Cleaning and sanitizing work areas, utensils and equipment
• Attend to customer needs and requests in a pleasant manner
• Ensure smooth operations to achieve a good customer dining experience
• Servicing customers and taking orders
• Assisting on counting month-end inventory.
• Fulfill any other relevant job duties assigned by Manager on Duty

Who are we?