Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

The opportunity

The Customer Platforms Lead is responsible for leading the strategy and management of all customer platforms within Manulife Life Insurance Company, Singapore (MLS), with the goal to drive growth with platform capabilities to deliver value for our business and our customers.

Reporting to the Head of Customer Experience, the Customer Platforms Lead will:

• Formulate and implement strategies for enhancing and optimizing customer platforms, ensuring alignment with business objectives and customer needs, and utilizing data analytics to inform decision-making.
• Oversee the daily management of customer platforms, working closely with multiple teams to drive customer engagement and satisfaction, and monitor platform performances through regular reporting on key metrics and KPIs.
• Drive continuous improvements to enhance user experience and operational efficiency, ensure compliance with industry standards, and provide leadership to the team by fostering a culture of innovation and excellence.

The Customer Platforms Lead will be part of the team that is responsible for meeting/ exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar, helping us become the most digital, customer-centric global company in our industry and the no.1 Pan-Asia life, wealth, and health insurance company.

Responsibilities

Project Management

• Manage platform projects from preparing high-level user requirements to developing appropriate solutions and conducting post-implementation reviews.
• Manage reviews and approvals process, identify potential gaps and take corrective actions.
• Collaborate with the analytics team to manage tracking and reporting of customer website and mobile app usage, performance, and project ROI.
• Execute appropriate project governance and controls to ensure successful project delivery.
• Drive adoption and usage of digital platforms and e-submission initiatives to enhance customer engagement and improve operational efficiency.
• Work with internal stakeholders and teams to enable revenue uplift through digital properties.

Platform Performance Monitoring and Continuous Improvement

• Lead continuous improvements on system workflow and user experience on the customer platforms.
• Manage regular content updates on the platforms to enhance user engagement and drive business values.
• Collaborate with other teams to identify pain points on the customer platforms and customer database; and provide recommendations for improvements.
• Implement new features to facilitate sales conversion and contribute to revenue uplift.

​Customer Experience Enhancement

• Regularly review and analyze customer feedback to identify opportunities for improving operational efficiency and sales conversion.
• Conduct regular meetings (huddles) to identify customer pain points and root causes.
• Work closely with stakeholders to explore and execute actions aimed at improving customer experience and achieving operational outcomes.
• Manage reporting related to customer feedback, operational efficiency, and sales conversion.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 10 years’ experience in digital platform management, product ownership, or digital and technological expertise
• Proven experience in product delivery and project management, ideally in digital projects
• Strong knowledge of digital applications, web analytics, and operational efficiency tracking
• Ability to adopt agile project management methodologies
• A proactive approach to driving business transformation and challenging the status quo
• Strong analytical skills to make data-informed decisions
• Capability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and collaboration skills
• A customer-centric mindset with a strong focus on improving user experience
• Experience of managing and delivering results with third party vendors

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship

Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)

A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
B. Hands-on experience of electrical SWBD and system assembly & installation.
C. Experience in handling tools and equipment used electrical testing. (E.g Primary Current Injection Test set, Secondary Injection Test set, Contact Resistance, Insulation Resistance Test set, Dielectric withstand test set)
D. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
E. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
F. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
G. Responsible for timely, professional, accurate and service oriented response to all technical service enquires
H. Identify and isolates equipment start-up malfunctions and takes corrective action
I. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
J. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
K. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
L. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
M. Analyse complex engineering problems and offer effective resolutions
N. Interact with all engineering disciplines, project engineer and clients
O. Collaborate with cross functional teams within Engineering, Sales, and Product
P. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok LBS Platform's goal is to build a global high-quality LBS database and high-performance LBS services that connects TikTok users with nearby merchants and local services.

- Build a global POI (Point of Interest) database, multi source POI integration and POI nearby search service to support TikTok local services.

- Build geocoding database, geocoding service, and IP Location service to support TikTok local services and monetization product

- Participate in the analysis/mining of location-based data based on compliance requirements, and build a location-related data warehouse

- Develop global general location based service (LBS) with high concurrency and low latency.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

Qualifications

Minimum Requirements

- Bachelor/Masters in Computer Science or related major

- Proficiency in building backend services for large-scale consumer-facing applications

- Proficient in at least one of the following languages: Go, Python, Java, C++.

- Deep understanding of computer architectures, data structures and algorithms.

- Familiar with common components such as MySQL, Hive, Redis, Spark, ElasticSearch, Message Queue and RPC.

Preferred Qualification:

-Experience in R&D of geographic location-based data is preferred, such as POI(Point of Interest) data, Geocoding related data.

-Experience in big data、data warehouse、streaming data flow and real time data processing system is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Sales Executive

Working Hours: Monday-Friday [8:30 am to 6:00 pm]

Location: Aljunied

Salary: $2900 - $3500

Requirement:

• With class 3 license and sales experience in relevant industry

Job Scope:

• Researching prospects, cold calling, and generating new leads.
• Introducing our products or services, qualifying leads, and nurturing leads using email marketing or direct mail.
• Setting up and delivering a sales presentation or attending site briefings and doing site measurements.
• Sending proposals, generating quotes, and negotiating terms.
• Follow up with sales orders and coordinate with the project team to ensure jobs are completed on schedule.
• Attend monthly sales meetings and provide quotations timely.
• Handle customer inquiries and provide quotations timely.
• Handle phone calls and emails from potential clients.
• Attend to walk-in customers.
• Follow up for outstanding quotations that are not converted to sales orders.
• Resolves customer's issues.
• Make appointments and visit potential customers for new business opportunities.
• Prepare quotation & site measurement if any
• To support the project team in the job coordination work

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information
• Identify and escalate cases to senior colleagues
• Conduct administrative tasks and ensure client needs are followed through
• Any other duties assigned from time to time

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment
• Location: Tampines Central
• Salary up to $3000 with night shift allowances ranging from $200-$300

Job ID: L3VRWX7V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

• 5 days, 8.30am- 5pm
• Address: Jurong Logistics Hub
• Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Responsibilities:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365

Duration: 12 months contract

Working hours: Mon - Fri (Office hours)

Responsibilities

• To ensure the provision of prompt and accurate clarifications to customer queries.
• To ensure that feedback and complaints are followed-up appropriately.
• To ensure 90% of the applications are processed within five working days.
• To ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
• To ensure that all queries are replied within five working days.
• To ensure that all records can be retrieved quickly upon request; and
• Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
• The job holder is required to possess sound knowledge of the legislations, doctrines, policies and guidelines relevant to the licensing regimes. The job holder also has to keep updated of any changes to the legislations, doctrines, policies and guidelines to ensure that no licence applications are wrongly approved or rejected.
• the job holder is responsible for managing customers’ queries and feedback.
• The job holder has to scrutinise the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
• The job holder has to analyse the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
• Any other ad hoc duties assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Service Technician

• Salary: $2000 - $3800 ( depend of experience)
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Position title : Service coordinator cum Admin

Location: Upper Thompson

Working Days: 5 days, Monday-Friday

Working hours : 830am-6pm

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Location: SIN MING LANE, MIDVIEW CITY
• Working Days: 5 days, Monday-Friday
• Working hours : 830am-6pm
• Salary: $2500 and $3000

Responsibilities:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position title : Service coordinator cum Admin

Location: Upper Thompson

Working Days: 5 days, Monday-Friday

Working hours : 830am-6pm

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Must be able to commit at least 3 weekdays and 1 weekend in a week. Able to commit till end January 2025.

Working hours
Shift 1: 0900 to 1720 (1 hour break)
Shift 2: 1240 to 2100 (1 hour break)

Salary
$10.49 / hour
$11.49/ hour (Public Holiday)

Job Duties
• Attend to customer inquiries and provide excellent customer service experience.
• Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
• Perform bag wrapping service and upselling of baggage services or product

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Address day-to-day customer needs and business inquiries promptly.
• Maintain detailed records of all orders and issues.
• Provide comprehensive customer service, including handling claims, resolving problems, and assisting with technical and commercial queries.
• Manage the entire order lifecycle, from stock control and pricing to delivery follow-up and invoicing.
• Coordinate customer transportation from various locations (Korea, Antwerp, or Houston).
• Oversee payment and credit control.
• Manage office operations.
• Undertake additional duties and projects as assigned by the manager.

Requirements

• Minimum 3 years of working experience in order processing functions
• Degree in relevant field

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24816
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

Job Title: Remote Customer Support Representative (Hindi-speaking) – India Team

Location: Work From Home (WFH)

Job Summary:
As a Remote Customer Support Representative, you will provide exceptional customer service in Hindi and English to assist our users across India. The role requires fluency in Hindi to ensure effective communication with our large Hindi-speaking customer base. While no prior experience is required, fast typing skills and a customer-focused attitude are essential for success in this role.

Key Responsibilities:

• Engage with customers via chat, email, and phone to resolve inquiries and provide support.
• Assist with account-related issues such as registration, login, and password resets.
• Troubleshoot technical problems related to gameplay and platform access.
• Provide clear explanations of game rules, promotions, and other general inquiries in Hindi.
• Escalate complex or unresolved issues to relevant teams when necessary.
• Ensure all interactions with customers are respectful, polite, and in line with company values.

Qualifications:

• Fluency in both Hindi and English (written and spoken) is essential.
• No prior experience is required, but strong typing skills and fast typing speed are crucial.
• Good communication skills, with the ability to handle customer queries effectively.
• Ability to work independently from home and manage time efficiently.
• A customer-friendly attitude, with patience and a willingness to assist.

Work From Home Requirements:

• Reliable high-speed internet connection.
• A quiet and distraction-free workspace for professional communication.

Justification for Hindi Language Requirement:
Fluency in Hindi is essential for this role because a large portion of our customer base speaks Hindi as their primary language. To provide excellent support, we require candidates who can communicate effectively in Hindi, ensuring that all customers receive the same high-quality service.

Equal Opportunity:
We are an equal opportunity employer and welcome applications from individuals of all backgrounds. We ensure a fair and non-discriminatory recruitment process, where the requirement for Hindi proficiency is solely based on the need to serve our Hindi-speaking customers effectively.

Customer Service Officer - Call Center (Banking)

Role: Shifts role

Job Requirement:

• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Responsibilities:

1. Provide new and existing customers with the latest promotional offers through social media platforms.

2. Execute the company's sales strategy to increase market share and achieve the sales target set by the company.

3. Answer new/existing customers' enquiries and complain professionally (including social media/telephone calls).

4. Promote the treatment program to increase new/existing customer's visit rate

5. Assist in handling bookings and arranging booking.

6. Assist in handling general paperwork and reports.

Requirements:

1.Degree holder or above
2. 2 year related experience will be an advantage
3. English and Mandarin proficiency
4. Proficient in MS Office application e.g.(PowerPoint, excel, word), WhatsApp, and Chinese Word processing
5. Good communication & interpersonal skills
6. Immediate available is preferable

Salary

Part time S$13/hour

Full time S$$2000-2300/month+Commission based on sales and number of customer she can get

Working hours

10am to 7pm

About Company:
Our client is a chemicals trading firm, founded in Kyoto, Japan in 1832.
It began as a specialized sales agent securing exclusive contracts to sell industry-leading products from around the world in Japan. Over the years, they have leveraged their technology and information gathering expertise —as well as their global network—to transform the business into a hybrid model offering superior manufacturing, processing, and R&D functions as well as trading company services.

Job Description:
- Receiving orders from customers, planning and forecasting for purchases
- Monitoring and managing inventory level, including coordinate with warehouse on the availability of materials and resolve issues, as needed
- Preparing reports (for example, inventory reports) for internal and external parties
- Monitoring customer outstanding order quantity and accounts receivables
- Handled and follow up on outstanding issues, slow-moving stock, accounts receivable and relevant updates on their business status
- Coordinating with Sales Team to ensure smooth delivery of goods to customers
- Attending to customer and supplier enquiries
- Building long-term relationships with existing and potential business partners including 3rd party service providers
- Ensuring shipment documentations are following government’s tax regulations
- Managing Letter of Credit (LC) transactions
- Other ad hoc duties as assigned by the company

Job Requirements:
- Minimum Diploma in Logistics, Business Admin, Supply Chain Management and above
- Minimum 3 years of relevant customer service working experience
- Good knowledge of SAP system (Logistics) and Microsoft Excel
- Self-motivated, fast worker & good team player
- Meticulous in figures
- Able to work independently with minimal supervision
- Excellent communication, interpersonal and computer skills

Compensation:
- Working location: CBD
- Working hours: Monday to Friday 8:30AM - 5PM
- Transport allowance and/or reimbursable
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

The Customer Service Manager is responsible for overseeing the daily operations, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.

Job Description:

• Oversee the day-to-day operations of the company
• Ensure compliance with health and safety standards
• Conduct regular performance reviews and provide ongoing training and development.
• Ensure high levels of customer satisfaction by providing excellent service.
• Monitor online reviews and feedback, and implement improvements as needed.

Job Requirements:

• Outstanding and proven guest relations abilities
• Able to manage difficult situations in the moment and when they arise
• Excellent communication skills in both verbal and written form
• Able to build long term relationships with staff and guests and build up a loyal client base

Registration No: R1325237

EA Licence No: 22C1376