Escalator Technician

Office Location: Yishun / Travel Customer Site

Working Hours: 8:30 am–5:30 pm

Working days: 5.5 Days (Monday to Friday, Saturday half day)

Salary: $1600 - $1800

Responsibilities:

• Installs, maintains, and repairs escalator equipment, controls and circuits. Ensures work is in accordance with relevant codes
• Maintains and repairs escalators, and similar equipment’s.
• Troubleshoots and locates malfunction of part by using test equipment.
• Reads and interprets schematics.
• Disassembles defective unit and cleans, repairs or replaces of spare parts.
• Operates escalator to determine power demand and tests power consumption to detect overload factors
• Performs other general building maintenance as needed
• Other ad hoc duties

Requirements:

• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possesses own transport (Motorbike)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Service Crew (Japanese Dining)

Salary: SGD2,800 – SGD3,000

(Depends on working experience)

Are you ready to join a culinary adventure like no other? Our new Japanese fine dining restaurant, led by a famously authentic Japanese chef, is looking for enthusiastic service crew members who can handle every detail with precision and a dash of fun!

Key Responsibilities:

• Take the helm of daily operations, ensuring everything runs smoother than miso soup.
• Shine in front-of-house roles: from cashiering and order-taking to serving culinary delights and beverages, as well as clearing and resetting dining areas.
• Ensure our bar is a treasure trove of necessities, from sushi-grade delights to sparkling sake.
• Become a menu maestro, familiarising yourself with our offerings to enhance guest experiences.
• Provide hospitality that's warmer than a bowl of ramen, greeting and attending to guests with genuine care.

What We're Looking For:

• Singaporeans & PR only.
• Bring a friendly face and outstanding customer service skills.
• A positive attitude and top-notch communication skills.
• Stay organised and maintain cleanliness, always on time like the bullet train.
• Eager to learn and grow in a dynamic, fast-paced environment.
• Availability to commit to a 5.5 day work week, including weekends and public holidays.

Perks of Joining Us:

• Daily meal allowance to keep you fueled.
• Benefit from leave entitlement beyond the usual – think marriage and birthday leaves!
• Outpatient and dental benefits to keep you healthy.
• A rewarding company scheme that appreciates your hard work.
• Dive deep into Japanese culture—a journey in every shift!

Eager to roll up your sleeves and make every interaction a delightful dining experience? Click the APPLY button or send your resume to [email protected] with your availability date and expected salary.

• Working Days: Monday - Friday (public holidays off)
• Working Hours: 7am-2pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*5 days work week, Rotating shift, 1 weekday & 1 weekend off

We are partnering with one of the well-established Local Banks in Singapore that provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle East. They are currently looking for a Customer Service Officer to join their consumer bank.

Job Description:

•Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

•Ability to understand customers’ needs and provide appropriate solutions and attention

•Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

•Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:
•Min. O level holder and above
•Good written/verbal communication skills
•Call centre experience

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Your new company

This is a public company with a strong presence and branding.

Your new role

• Process application and termination requests for residential and commercial customers timely and accurately.
• Review of supporting documents received for utilities account opening and closing requests.
• Respond to customer application or termination requests and provide follow up assistance if necessary.
• Work in close collaboration with internal departments for applications and termination related activities.
• Analyse situation and provide with the best appropriate solution.
• Work in cross functional team to deliver changes with positive impact in a progressive environment.

What you'll need to succeed

• Minimum Diploma from a local Polytechnic
• 1-2 years of processing experience will be preferred
• Proficient in MS Office applications
• A team player with a positive service mindset who thrives in a fast paced environment
• Fresh diploma graduates are welcomed to apply

What you'll get in return

This is an excellent opportunity to be part of a public organisation. You will be part of a collaborative working environment and you will gain exposure to various consultancy environment.

This role also comes with additional bonuses after milestones completion.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924
Company Registration No: 200609504D

• Support onboarding of new hires in the department and ensure they are prepared for their call interaction.
• Handle issues, orders, complaints and ensure customer satisfaction.
• Ensure and supervise work processes and standard operating procedures when performing daily tasks.
• Create reports, prepare analyses, and assist management in measuring Key Performance Indicators (KPIs) such as service level, call abandonment rate, and call waiting time.

Requirements:

• GCE ‘O’ Level and above
• At least 2 years of handling complaints and customer service experience.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

JOB DESCRIPTION
We are looking for a CUSTOMER SERVICE OPERATIONS MANAGER who is passionate for great F&B. He or she should be a natural when it comes to hospitality. As one of our key leaders, we will provide you the opportunity to be a part of a dynamic restaurant concept, in an environment that allows you to develop both personally and professionally.
Responsibilities:
Plan, review and execute inventory management and control and to make purchases and stock based on sales volume.
Plan and manage staff scheduling and deployment to maximize efficiencies for operation needs
Ensuring restaurants' mise-en-place and operating procedures are done before operations.
Compilation of reports pertaining to daily operations.
Involve with Restaurant F&B promotions and prepare necessary promotional collaterals
Conducting daily briefing or roll-calls for staff in the restaurant.
Ensuring that tables are set according to reservations.
Plan, organize and execute a training system for all staffs.
Maintaining a level of cleanliness according to statutory requirement.
Monitor restaurant quality, service, cleanliness and value
Enforce standards and manage restaurant operating cost and profitability.
Handling of employees' grievances and complaints
Handling of employees' annual appraisal and career development.
Oversee operations to ensure compliance to SOP’s safety regulations, implementation policies and guidelines in the restaurant.
Lead team by providing guidance, support and motivation
Train and develop assistant managers and service staffs

Requirements:
Preferably possess a Diploma in Restaurant & Culinary Operations or equivalent qualification from reputable institutions.
Possess minimum 5 years hand-on experience in managing Fine Dining restaurant
Knowledge and experience at International level.
Leadership quality with dynamic personality who can work with colleagues of different Nationalities and age group.
A team player with high integrity
Able to work restaurant operation hours – 6 days’ work week

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

Service crew

Working day: Mon to Sun, 5 day work week
Working location: Somerset / Tanjong Pagar / Orchard / City Hall
Working hours: 44h/week

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Salary: $2200 to $2600

Duration: 1 year contract (extendable/ convertible)

Location: Kallang Sector (8 mins walk from Geylang Bahru MRT)

Working hours:

• Monday to Fridays: 8am to 5pm/ 8.30am to 5.30pm/ 9am to 6pm (depending on department)
• Alternate Saturdays: 8am to 1pm

Responsibilities:

• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Process letters and emails correspondences to customers upon request
• Handle customer enquiries on payment arrangement and reconnection

Requirements:

• Minimum Diploma
• Required working experience dealing digital platforms such as live chat, whatsapp chat
• Must be able to work Alternate Saturdays

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Location: Bugis

Working days : 6 days ; 7:00am - 3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,200

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer.
• Collection of Cash / Credit Card Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Service

• Serving Food & Beverages
• Clear dishes and change tables settings for next customers
• Ensuring Cleanliness of outlets

Bar

• Prepare Sandwich, snacks or any other food items at the bar
• Prepare given range of beverages/alcohols upon receiving orders
• Prepare desserts and garnish dessert items
• Maintain sanitary environment at bar area

WTS-WS Service Manager (SM) to support Business Units in Singapore and South East Asia branches.

The SM’s primary responsibility is maintaining stability, service and ensuring the availability of technology systems for the user environment. Operationally, the SM will need to provide frontline support, manage projects, procurement, moves/adds/changes, training and communication pertaining to the users’ technology environment. Given the breadth of support of business areas, the SM is required to be able to multi-task across business units.

The SM will manage a team of consultants providing day to day Desktop Technology Support. The SM will manage numerous vendors - to maintain the service quality and performance of the consultants group and ensure desktop related hardware requirements of the BU gets supported.

The SM should be a strong technical discipline leader with an in-depth knowledge of at least one technical discipline and have experience with and a high-level understanding of a wide range of infrastructure system architectures and applications.

The SM will function as an interface for other Technology disciplines to the users, managing and communicating outages, scheduled downtimes, projects, upgrades, and other operational events. This includes ownership of team on-call support coverage which may require weekend work/out of hours engagements.

The SM will be required to maintain a communication channel and working relationship with key BU users and operations officers to understand and provide for their present and upcoming requirements and needs.

The SM will also need to work with other SM’s globally and represent the interest of the users for firm-wide projects, stability reporting, and other initiatives. The SM may also support the Sales and Trading BU and hence experience of supporting Business users on the Trade floor will be preferred. Familiarity with Trade floor infrastructure items such as the Dealer Board, Speaker Bus system, Hot Lines and Hoot Lines and supporting applications used by the Sales and Trading users will be good.

Skills Required:

* Strong people management and interpersonal skills

* Excellent verbal and written communications in English

* Proven track record in managing support operations

* Strong client relationship management

* Strong analytical and troubleshooting skills

* Able to work independently, self-motivated but a strong team player

* Strong sense of commitment and ownership

* Strong mind set of Compliance and IT Security

* Solid experience in supporting Market Data products, e.g. Bloomberg, Reuters, Factset

* Project management experience

* Business Knowledge of Financial firms

Skills Preferred:

* Hands-on trouble shooting skills on Windows Operating system and Computer hardware

* Some Linux / Unix support background

* ITIL Foundation Certification

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices with a focus on our clients in the Greater China Region (Hong Kong, Taiwan). Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end-user teams through a change management rollout approach.

Responsibilities

• Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
• Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
• Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration
• Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
• Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
• Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
• Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
• Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
• Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
• Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

We're Looking For Someone Who Has

• Experience consulting on defining and delivering ROI through new tool implementations
• Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
• The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency
• Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
• Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
• Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
• Familiar with analytics best practices across business segments and verticals
• Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
• Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
• Excellent written, analytical, and communication skills
• Strong process and/or project delivery discipline
• Eager to learn new technologies and adapt to evolving customer needs
• Speaks and writes fluently in business Mandarin, Cantonese a plus

● Replying, sending and forwarding of letters to customers by post or via

email.

● To respond to customers and internal Business units with relevant production

information.

● Responding to customers' queries via Social Media.

● In charge of communicating with customers and providing relevant answers/

responses to customer queries via the company's social media platform

related to products and services.

● Preparing the team's daily stats & reports

About Us

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve and grow.

Technology/Role/Department at Morgan Stanley

Overview

This role will be part of the Workforce Services (WS) department with the Enterprise Technology Services (ET&S) group. The program manager will be responsible for overseeing the creation of the operational framework, governance, event management, reporting and structure within the WS Asset Management function.

The Asset Management decommission and disposal function in WS is responsible for ensuring adherence to the firms updated policies and procedures, this includes but is not limited to ensuring adoption of the firms standard inventory tool globally for all off-net data bearing assets, adoption of firm shipping standards and creation of procedures and reporting in support of. Defining global reporting and structure as well as aligned Hiring.

The inventory function ensures adherence to firm tooling requirements and asset Lifecyle management globally, the role will have controls within, and across regions via desktop and/or field level validations. The main objective of the role is to ensure all data bearing assets within the region are accounted for via an offline inventory and any events to reuse or dispose of said assets are executed in compliance with the firm’s policies and procedures, and that asset records remain reconcilable at all times.

The successful candidate will build relationships across different regions and time zones to support the role and WS’s Risk agenda.

Job Responsibilities

• Ensure regional WS adherence to Asset inventory policy and procedures
• Program manage operational execution of WS Asset Management function within region.
• Manage local disposal and shipping events. Prepare assets for disposal and/or secure shipping events

- Remove data bearing asset components (i.e. solid-state drives, hard drives, and other hardware declare data bearing)

- Create manifests by identifying assets unique identifiers such as serial number for both chassis and drives, monitors, etc. utilizing firmwide asset inventory tools

• Report on Asset inventory within region and Shipping of assets to location for disposal
• Ensure chain of custody records are being reconciled along the deco and disposal workflow. This includes but is not limited to the following, Service Now Request, Deco Tracker, Disk Tracker, Inventory systems, chain of custody records (e.g. certificates of destruction), etc.
• Proactively validate and verify critical non-data center asset life cycle management policies, procedures and agreements for applicability and control strength.
• Coordinate with teams across WS and ET&S to identify and document asset life cycle management risks
• Liaise with Assessment, Entitlements, Reporting and Audit teams in delivery of program of firm and regulatory mandated programs.
• Creation of global reporting on defined PM Asset management functions
• Assist in the creation of operational structure, Hiring and recruiting
• Run and/or own some programs within the stream
• Participate in global team communications and meetings from a regional support standpoint (travelling where required)
• Travel to conduct visits to various Morgan Stanley locations as required and other to local logistics vendor facilities

Skills

• Excellent teamwork skills, capable of working effectively across a variety of IT and Business groups, across regions, roles and able to interact effectively with all management levels
• Ability to switch context quickly and work on multiple streams of work concurrently
• Proven ability to influence cross-functional teams without formal authority
• Knowledge of IT Hardware Assets through a previous Asset role or through a support function
• Ability to identify appropriate stakeholders within and beyond immediate team and work to build and maintain tight network/relationships with them
• Strong communication skills essential – written and verbal
• Experience in developing executive level presentation materials
• Self-starter able to identify where focus is needed and bring clarity to requirements
• Proven ability to manage multiple, concurrent projects with minimal supervision
• Ability to work in fast-paced environment with tight deadlines
• Strong analytical and problem-solving skills.
• Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Access, Visio, Project). Advanced skill in data manipulation or automation using Excel functionality.
• Ability to build and sustain relationships with individuals at all levels of the organisation and leverage this to achieve work-related objectives

Education and qualifications

• Bachelor’s degree in business, computer science, or related field
• ITIL, PMP certified (desired)

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Tea Barista - 1-2 Years Experience [Relevant to F&B // Retail ]
Salary : $2500 (Probation) -> After Probation $2700 [ 3 Months Probation]

Job Description

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Title

Service Crew Restaurant

Occupation

FOOD SERVICES SERVICE CREW

Job Description & Requirements

We are looking for FULL TIME or PART TIMER for Service Crew to join our Korean and Chinese cuisine outlets. Whatsapp directly resume to +65 900 78 009

What do we require?

• Positive and friendly attitude

• Good communication skills to take the best care of our customers, making their experience with us unique and up to their expectations

• Multi-tasking skills，Reliable and consistent

• Enjoy working in a team and dynamic environment

• Willing to learn and take initiative

• Availability in the evenings, weekends and public holidays

What will you do?

• Take great care of our guests to ensure their best experience with us; from the moment they arrive, through menu and specials introduction, to feedback gathering

• Take orders from our guests, having in mind their special food requirements

• Oversee the proper order and flow of the service to make our guests experience smooth

• Help our guests grill the meat and serve the beverage and food

• Make sure your working station is properly prepared before the service and well-maintained during the service

Responsibilities:

Provide excellent customer service with a positive and outgoing attitude

Maintain cleanliness and tidiness of the restaurant

Take orders and process payment transactions accurately

Prepare and serve food and beverages in a timely manner

Adhere to all company policies and procedures

Work well and confidently under pressure during peak hours

Attend to customer's queries and feedback

Assist in other areas of operations when required

Must be able to work on weekends and public holidays

Benefits:

Bonus performance and Bonus Divident every 3 months

Staff price discount

Position Summary:

The Customer Service Leader for Electronics & Industrial (E&I) will lead a team of Customer Service Representatives (CSRs). This role is pivotal in driving business growth, enhancing customer experience, improving productivity, and fostering team development. Responsibilities include managing day-to-day operations, implementing customer service strategies, and leading transformative initiatives towards a technology-driven, customer-focused service approach. This position reports to the Asia Pacific Customer Service Leader and is a member of the Asia Pacific Customer Service Leadership Team.

Position Responsibilities:

• As part of the Asia Pacific regional customer service leadership team, set regional priorities and objectives in alignment with Global Customer Service, Business, and corporate goals. Plan and facilitate meetings and key spearhead initiatives.
• Set and achieve team objectives in line with regional priorities and be accountable for team results.
• Plan and manage day-to-day operations and key order-to-cash processes.
• Serve as an escalation point for customer service, customers, business, and adjacent functions concerns and issues.
• Coach and develop CSRs, enhancing their skills and capabilities.
• Advance business and product knowledge within the team.
• Develop succession and career progression plans in line with individual development plans.
• Plan and manage key processes including hiring, recruiting, rewards and recognition, performance partnership, budget control, governance, and approvals.
• Balance workload distribution among CSRs based on expertise, customer needs, and employee wellbeing.
• Build and manage efficient schedules and backup processes to meet commitments and ensure business continuity. Ensure adequate training for backups.
• Establish, monitor, and analyze key performance indicators, identifying and addressing gaps. Sponsor improvement projects and mentor improvement teams.
• Collaborate with regional and global workstreams to facilitate the use of the latest technologies, tools, systems, and processes for capability enhancement and process improvement.
• Collaborate with regional and global training teams to facilitate training and assess its impact on productivity and contribution.
• Ensure seamless coordination with adjacent functions for a superior customer experience.
• Collaborate with local businesses to understand issues and initiatives and incorporate insights into team decisions, policies, and practices.
• Participate in commercial and customer activities (e.g. customer visits, meetings, leadership engagements, etc.) to gain customer and market insights (service agreements, strategies, policies, practices, etc.)
• Design and manage processes and tools for consistent and efficient decision-making (e.g., supply constraints, product substitutions, customer expediting, etc.). Engage global and regional resources as needed.
• Ensure SOX compliance and adherence to internal controls in team activities and documentation. Execute Controls, Compliance, and Risk (CC&R) sign-offs.
• Coordinate with Audit on CC&R Reports, conducting checks and reviews as needed.

Organizational Relationships:

• Reports to the Asia Pacific Customer Service Regional Leader.
• Part of the Asia Pacific Leadership Team.
• Regular interaction with Supply Chain, Order Fulfillment, Customers and Commercial Teams.
• Collaborates with Customer Service Leaders across the region and globally.

Competencies and Skill Requirements:

• Proven ability to drive results through accountability, teamwork, and collaboration.
• Strong data analysis skills for informed decision-making.
• Effective engagement and negotiation skills with diverse business and customer groups.
• Commitment to building customer-centric relationships and solutions.
• Flexibility and resilience in achieving goals.
• Leadership in team building, coaching, and development.
• Quick adaptation to new technologies and processes.
• Resilience in managing ambiguity and innovative problem-solving.
• Strong change management leadership.
• Proficiency in Microsoft Office and related software.
• Excellent organizational and time management skills.
• Can thrive in a dynamic fast-paced environment.
• Preferred international business experience.
• Willingness to travel internationally.

Education and Work Experience Requirements:

• Bachelor's Degree required.
• Green or Black Belt Certification or equivalent preferred.
• At least 5 years’ experience in a Customer Service or related role
• Additional experience in supply chain or logistics

Morgan McKinley is Your Gateway to Career Success.

Embark on a rewarding career journey as a Customer Service Advisor for our client in the financial services industry.

Responsibilities:

· Handle incoming calls for accounts servicing, campaigns, product inquiries, and helpdesk support.
· Follow up on cases and customer requests.
· Maintain compliance, control standards, and customer confidentiality.
· Overtime may be necessary.

Qualifications and Requirements:

· Preferably a fresh degree or diploma holder/ GCE N, A and O level graduate
· Relevant work experience is an advantage.
· Customer Service exposure is a plus.
· Problem solving skills and Analytical and critical thinking.
· Excellent communication skills

Benefits

· Rewarding Career and Opportunities
· Completion Bonus & Allowances

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Responsibilities:

• Prepare karaoke rooms for bookings.
• Greet and direct guests to designated rooms.
• Provide basic technical assistance, including karaoke system and microphone checks.
• Assist customers in operating the karaoke console and finding songs upon request (training provided).
• Provide a positive customer experience with fair, friendly, and courteous service.
• Take orders, input orders into the POS system, and serve food and beverages.
• Ensure compliance with food safety and hygiene standards.
• Work unsupervised and produce quality work.
• Maintain a safe and clean environment.
• Communicate effectively with team members and management.
• Perform all other ad-hoc duties assigned by the superior.

Requirements:

• Willingness to work irregular hours, including evenings, weekends, public holidays, and night shifts as required.
• Must be bilingual and able to communicate effectively in Chinese and English.
• Ability to work effectively as part of a team.

Work Schedule:

• 5.5 days work week, 8 hours per day
• 6 days off per month
• Paid overtime if required

Why explore

• A challenging opportunity to work in our World Class Aluminium commercial team
• Exposure to global operations, processes and stakeholders
• Gain exposure across our global commercial business
• Based in Singapore, a global commercial hub for Rio Tinto

About the role
The objective of RTA Sales & Marketing (S&M) is to be the preferred supplier of aluminium to customers in our selected market areas. The Asia Pacific (APAC) S&M Team manages the planning, sales, delivery, collection and reporting process for four aluminium smelters in Australia and New Zealand, producing approximately 1 million tons of primary aluminium products for regional (principally Asia Pacific) markets.

We are looking for a Customer Service Officer (Metals) to deliver customer service excellence through strong communication and stakeholder engagement skills at all times in relation to the sales of Aluminium in the Australia, New Zealand domestic markets and/or Asia Pacific regions.

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents, logistics companies and other internal departments such as commercial service, logistics and finance to coordinate deliveries and ensure contractual obligations are met while adhering to internal control and compliance at all times.

Reporting to the Team Lead, Customer Service, you will

• Understand the customer’s needs and respond to all customer enquiries/ requests in a timely fashion.
• Assist with implementing customer solutions that create value for RTA and for our customers and that complement RTA's operations or future development opportunities.
• Develop and maintain effective business relationships internal and external stakeholder including but not limited to Sales, Metal Management, Portfolio, Logistics, and Commercial Services as required.
• Full understanding of incoterms, supply chain workflow and payment terms.
• Ensure flawless deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.
• Manage the order to cash execution of each contract independently.
• Manage the shipping/ trucking and forecasting, supply, and demand processes to meet customer’s requirements and internal stakeholders within production, inventory, and logistics team.
• Coordinate and manage customer’s monthly orders and pricing declarations through the creation and maintaining of sales orders.
• Be able to multitask customer requirements, co-ordination of shipments/ deliveries, pricing, resolving queries and reporting.
• Identify areas of risk and ensure these are escalated promptly and addressed/ mitigated.
• Support and facilitate business improvement projects with the key objective of ensuring the capability to scale business as usual activities (BAU) efficiently and launch new initiatives with agility.
• Engage with internal stakeholders based in Singapore eg Digital, Logistics, Metal Management, Commercial Services in delivery of sales execution and business improvement projects.
• Provide support and back-up for Sales execution in export and/or domestic regions as required by the Business.

About you

To be successfully considered for this role, you will have:

• Bachelor’s Degree qualification.
• Excellent communication both written and spoken English, additional language advantageous.
• Commitment to always delivering exceptional customer service.
• Manage customer expectations through negotiations and resolving issues.
• Attention to detail.
• Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.
• Good Proficient use of Excel and Power BI.
• Strong communication skills and the ability to work collaboratively across internal teams and externally.
• Exposure to SAP or other similar ERP systems will also be beneficial.
• Strong time management and analytical skills and ability to work in a highly dynamic/complex business environment, managing deliverables and stakeholders whilst maintaining autonomy and self-motivation.
• Strong problem-solving skills.